Senior Manager US Advertising & Promotion Lead
Senior operations manager job in King of Prussia, PA
CSL is transforming its R&D organization to accelerate innovation and create greater impact for patients. With a streamlined, project-led structure and a focus on collaboration, we're building a future-ready team that excels in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide.
Could you be our next Senior Manager US Advertising and Promotion Lead? The job is in our King of Prussia, PA, Waltham MA, Zurich Switzerland or Maidenhead UK office. This is a hybrid position and is onsite three days a week. You will report to the Head, Global Advertising & Promotional
Position Purpose
Provide an overview of the responsibilities of the position by summarizing the most important aspects and duties.
Ensure compliance with HA drug promotion and promotional labeling regulations for assigned licensed products.
Review, approve, or reject promotional programming based on U.S. Code of Federal Regulations and FDA implementing regulations and guidance.
Adhere to related SOPs and work instructions for established MCC/PRC processes.
Main Responsibilities and Accountabilities
Review advertising and promotional labeling; comment, improve, approve, or reject material based on company practice, CSL policy, U.S. law, and FDA regulations.
Collaborate with Commercial Operations Marketing, Legal, and Medical personnel to minimize HA enforcement risk while supporting CSL's commercial success.
Monitor and apply trends in advertising and promotional labeling regulations to CSL U.S. regional review practices and processes.
Provide regulatory leadership and guidance to marketing during development, review, and approval of promotional materials for assigned therapeutic areas.
Prepare and submit advertising and promotional labeling materials to the FDA as required under 21 CFR 314.81(b)(3)(i) or 21 CFR 601.45.
Maintain technical biologics/medical knowledge for assigned therapeutic areas.
Actively contribute to the global CSL regulatory community through designated projects and assignments.
Review and advise product development teams on communication strategies or tactics regarding investigational products.
Experience
Bachelor's Degree Life Science
Minimum 3 years in Regulatory, Medical, or Legal Affairs or other relevant experience.
Skilled in implementing regulatory science and monitoring enforcement trends.
Ability to read and comprehend product-related technical and medical information.
#LI-HYBRID
About CSL Behring
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit ******************** and CSL Plasma at ***************************
Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit ********************careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit ********************accessibility-statement.
Auto-ApplyExecutive Director, Compliance Operations
Senior operations manager job in Plymouth Meeting, PA
Our Client is Publicly-Traded Commercial-Stage Biopharma Company that is seeking a senior leader to drive the strategic evolution and execution of a comprehensive Compliance Program, with a focus on policies, training, operations, and strategic initiatives across the Legal and Compliance function. This role will collaborate closely with senior leadership across Compliance, Legal, Commercial, Medical Affairs, Market Access, and IT to foster a culture of integrity, transparency, and ethical decision-making.
The Company is poised for considerable growth as the Company has launched a first-in-class therapy in the rare disease space.
Key Responsibilities:
Maintain and enhance compliance infrastructure that supports a company-wide culture of accountability.
Oversee governance of compliance policies and procedures, ensuring alignment and accessibility across the organization.
Design and deliver engaging, risk-based compliance training programs tailored to diverse functional audiences.
Conduct annual compliance risk assessments, analyze results, and identify areas for improvement.
Provide guidance to integrate compliance controls into business practices.
Lead continuous improvement initiatives, including documentation and tracking of compliance activities.
Stay current on laws, regulations, and industry standards impacting compliance programs, including privacy, marketing, and pricing regulations.
Manage high-impact compliance projects and cross-functional working groups as assigned by senior leadership.
Qualifications:
Bachelor's degree required; advanced degree (JD, MBA, or Master's) strongly preferred.
15+ years of progressive experience in compliance, legal, or related functions within the pharmaceutical or biotech industry required.
Proven success in developing policy governance frameworks and compliance training programs.
Strong strategic leadership, organizational awareness, and decision-making skills.
Excellent interpersonal, writing, and presentation abilities.
Ability to thrive in a fast-paced, high-growth environment while maintaining focus on ethics and collaboration.
Deep knowledge of laws, regulations, and industry guidance relevant to healthcare compliance.
Strong problem-solving and risk analysis capabilities.
Ability to prioritize effectively and manage multiple complex, confidential tasks.
Work Arrangement:
This position requires in-office presence three days per week.
Senior Director of Operations
Senior operations manager job in Blue Bell, PA
The Senior Director for Operations for Intren East Region leads the safe, efficient, and profitable delivery of transmission, substation, and distribution projects. This individual will lead a stand-alone operating unit, and is responsible for operational excellence, customer engagement, business development, and team leadership across the region. The role requires a strong command of energy infrastructure markets and key utility clients-PECO, Atlantic City Electric, Potomac Electric Power, and Delmarva Power-to anticipate needs, strengthen relationships, and drive competitive advantage. As a member of the regional leadership team, the Senior Director integrates commercial, operational, financial, and organizational capabilities to deliver best-in-class performance.
Key Responsibilities
Operational Leadership
- Oversee field operations for medium and small-scale energy infrastructure projects, ensuring safety, quality, timeliness, and budget adherence.
- Drive operational performance, productivity, and resource utilization across the region.
- Ensure compliance with all safety, environmental, and regulatory requirements.
- Champion operational discipline and continuous improvement.
People & Culture
- Lead and develop a high-performing team including project managers, estimators, field leaders, and fleet.
- Ensure strong succession pipelines and talent capability across the region.
- Foster cross-functional collaboration with engineering, procurement, and corporate
Customer & Market Engagement
- Serve as executive sponsor for PECO, ACE, PEPCO, and DPC.
- Build and sustain high-value relationships with utility clients and stakeholders.
- Leverage market insight to anticipate trends and position the company for sustained growth.
Commercial & Financial Management
- Partner with commercial teams on bid strategies, contract negotiations, and project mobilization.
- Drive financial performance including forecasting, cost control, and margin improvement.
- Support business development efforts to expand market share and grow revenue.
support teams.
- Champion company values, culture, and leadership standards.
Strategic Leadership
- Contribute to enterprise-wide strategy and decision-making as a member of the regional leadership team.
- Align regional goals with corporate objectives and share insights to inform broader initiatives.
Qualifications
- 8+ years of leadership experience in field operations within energy infrastructure or heavy civil construction.
- Proven success managing regional operations with full P&L responsibility.
- Strong commercial acumen and financial management capability.
- Deep understanding of utility clients and regulatory environments in the Northeast.
- Excellent safety leadership and compliance track record.
- Track recorded of driving change.
- Bachelor's degree in Engineering, Construction Management, or Business.
Sales Operations Project Manager
Senior operations manager job in North Wales, PA
HCLTech is looking for a highly talented and self- motivated Sales Operations Project Manager - Communications & Analytics to join it in advancing the technological world through innovation and creativity.
Job Title: Sales Operations Project Manager - Communications & Analytics
Job ID: 1642643BR
Position Type: Full-time
Location: North Wales, PA 19454
Role/Responsibilities
Lead onboarding, training, and technical support for US Field Sales Communication Systems to boost user adoption, proficiency, and user experience.
Develop custom reports and perform data analysis to provide actionable insights for stakeholders.
Oversee the U.S. Field Exhibits process to ensure adherence to compliance standards, data accuracy, and efficient vendor management.
Manage internal distribution lists, business cards, name badges, office supplies, and print programs with a focus on process improvement.
Develop training materials and facilitate meetings to engage field employees and enhance proficiency.
Participate in Agile teams to define project goals, timelines, and deliverables, driving collaboration and iterative progress.
Maintain work instructions and SOPs for consistency and compliance.
Act as subject matter expert on projects and support ad hoc requests from senior management.
Drive ongoing process improvements through stakeholder feedback and performance metrics.
Qualifications & Experience
Minimum Requirements
Bachelor's degree (BS or BA)
1-2 years' experience in pharmaceuticals, sales, marketing operations, or similar fields.
Strong project management skills with Agile experience; able to handle multiple complex tasks independently in a fast-paced, cross-functional setting.
Analytical and problem-solving abilities with a results-oriented mindset.
Advanced oral and written communication skills; able to convey information succinctly and effectively.
Proven leadership, collaboration, and decision-making skills.
Desired Qualifications
Proficiency in Microsoft 365 suite (SharePoint, Power BI, and Outlook), SQL, Veeva, Salesforce, and other relevant business tools.
Ability to present and deliver content, provide training, and facilitate meetings for field-based employees to support user adoption and proficiency.
Experience with data analytics tools and techniques.
Knowledge of Field Sales structure and its impact on operational processes.
Experience with team collaboration software, automation tools (such as Power Automate), document management, and design software (such as Photoshop).
Advanced proficiency in workflow automation and data visualization.
Pay and Benefits
Pay Range Minimum: $65,000 per year
Pay Range Maximum: $78,000 per year
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
How You'll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Independent Operator - Store Manager
Senior operations manager job in Bethlehem, PA
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Store Manager
Senior operations manager job in Narberth, PA
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customer service, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#MGT
#LI-RR1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Auto-ApplyManager, Fulfillment & Customer Operations
Senior operations manager job in Phoenixville, PA
Essendant is a purpose-driven company that reaches beyond business goals to define its success within commerce today. We support our associates, customers and communities - our core values and guiding principles shape what we aspire to do. Integrity, Collaboration, Customer-Centric, Embrace and Drive Change are our core values that serve as the foundation of our pathway to success. Diversity, Equity & Inclusion, Giving Back, Associate Safety, and Accountability are our guiding principles that motivate us to focus on creating a safe and rewarding experience. Essendant is a leader in supporting the supply chain industry and has been in business for 100 years to deliver the best practices for our customers and associates. Join us at Essendant, the better way to commerce.
Operations Manager
Schedule: 8:00am-6:00pm (varies)
Major Responsibilities
* Serve as the primary operational expert for EFS workflows, customer requirements, and service level expectations.
* Serve as a liaison with the corporate EFS team to support customer relationships, ensuring alignment between client needs and organizational and operational objectives.
* Assist in the development and execution of project plans for onboarding new business, ensuring seamless integration into existing operations.
* Partners with all members of the facility Leadership Team to foster a culture of continuous improvement and high performance.
* Oversees departmental leaders, distribution associates, operational budgets, and key processes to ensure performance against established KPIs.
* Provide leadership, coaching, and development to Department Managers and operational staff.
* Achieves productivity, process and quality goals for areas of responsibility. Identifies and removes barriers to achieving departmental goals.
* Manages and coordinates the activities of multiple departments ensuring a productive, safe and inclusive work environment.
* Ensures adequate staffing levels according to the departments' workload. Coordinates necessary staffing changes across departments based on projected volume.
* Perform other related duties and special projects as assigned.
Skills/Knowledge Required
* Excellent interpersonal and leadership skills.
* Excellent written and verbal communication skills.
* Strong planning, change management and organizational skills.
* Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
* High degree of initiative, team building and dedication to effective positive change.
* Strong computer skills.
* Ability to travel up to 10%
Education and Experience
* Bachelor's degree in business, Logistics or related discipline preferred.
* Minimum five years of job-related experience required.
Salary Range: $85,000-$115,000 plus bonus
Benefits:
* Health benefits (Medical, Dental, Vision)
* 401k with matching
* Company Holidays
* Overtime Pay for hourly employees
* Paid Vacation, Floating Holidays, and Sick Time
* Maternity and Parental leave benefits
* Employee discount
* Tuition Reimbursement
* Employee Assistance Program
Essendant drives to be inclusive and celebrates diversity by starting with our associates. We are an Equal Employment Opportunity employer that is committed to building a diverse and inclusive environment. We strongly encourage candidates to apply for opportunities, even if you do not believe you meet every one of the qualifications described. At Essendant we are building an elevated community by creating a safe and supportive work environment. We prohibit discrimination and harassment of any kind, including or based on age, race, color, disability, ancestry, religion, sex, gender identity or expression, sexual orientation, pregnancy, marital status, national origin, protected veteran status, or any other characteristic protected by federal, state, or local laws. People are what drives our company. We are one team with endless possibilities. We are Essendant.
#ZR
#LI-POST
Sr. Manager, Business Planning & Operations - M&B
Senior operations manager job in Camden, NJ
Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover. Swanson, and V8.
Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.
Why Campbell's…
Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
Campbell's offers unlimited sick time along with paid time off and holiday pay.
If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
Giving back to the communities where our employees work and live is very important to Campbell's. Our “Campbell's Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.
How you will make history here...
The Sr. Manager, Business Planning & Operations - Meals & Beverages (M&B) will support the VP, Strategy and Planning and M&B leadership by driving operational excellence in planning, priority-setting, and execution across the Division. This role is responsible for enabling effective business planning and decision-making through key M&B Leadership Team forums and the broader Divisional Integrated Business Planning (IBP) process, in collaboration with a range of M&B leaders. The ideal candidate is a proactive, results-oriented leader with strong business acumen, exceptional stakeholder management and communication skills, and a passion for driving impact across complex, matrixed environments.
What you will do:
Lead High-Impact M&B Leadership Team Operations
Own Meals & Beverages (M&B) Leadership Team engagement model, driving effective ways of working across the to foster agile decision-making, operational efficiency, and a culture of accountability and collaboration.
Support efforts to diagnose and address systemic challenges in business processes, communication flows, and other organizational dynamics.
Own Critical M&B Decision-Making Forums
Own the end-to-end preparation and facilitation of key forums, including Monthly Business Reviews, M&B LT meetings, and Op Comm connects.
Partner with divisional leadership to develop content and discussion, enabling critical connection points on ‘the right topics at the right time' to guide performance management and forward-looking planning.
Connect Divisional SPLAN / AOP Priorities with Integrated Business Planning (IBP)
Drive an effective divisional Integrated Business Planning (IBP) process to ensure delivery of strategic and annual operating plans, serving as a strategic connector and influencer across functions.
Ensure alignment of inputs, insights, and messaging to support a cohesive and compelling division narrative that informs enterprise planning and decision-making.
Drive broader visibility and understanding of IBP across the division and partner with broader Enterprise IBP team on continuous improvement efforts.
Support Divisional strategic planning and priority-setting in partnership with Enterprise and Divisional Leaders.
Who you will work with...
You will work with the M&B Leadership team and IBP partners.
What you bring to the table (must have)...
Bachelor's degree in Business, Strategy, or related field; MBA or advanced degree preferred.
8+ years of progressive experience in business operations, strategy, or organizational effectiveness, ideally within CPG or a similarly complex industry.
It would be great if you have (nice to have)...
Proven track record of leading cross-functional initiatives and driving measurable business impact.
Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable insights.
Exceptional communication, facilitation, and stakeholder management skills.
Experience with Integrated Business Planning (IBP) or similar enterprise planning frameworks.
Ability to thrive in a fast-paced, dynamic environment and influence at all levels of the organization.
Compensation and Benefits:
The target base salary range for this full-time, salaried position is between
$129,400-$186,000
Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.
The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.
Auto-ApplyDir of Operations
Senior operations manager job in Philadelphia, PA
At Oyster House, we provide an exceptional dining experience with fresh seafood, great service, and a welcoming atmosphere. As we expand, we're looking for an experienced Director of Operations to oversee multiple locations, drive operational excellence, and ensure our brand's continued growth and success.
Key Responsibilities:
Oversee daily operations of multiple Oyster House locations, ensuring high service standards, food quality, and operational efficiency.
Manage and lead a team of General Managers and staff to ensure seamless operations across all locations.
Use P&L statements and financial data to optimize profitability, control costs, and improve operational efficiency.
Oversee inventory management, ensuring accurate and cost-effective supply chain operations.
Ensure compliance with health, safety, and sanitation regulations across all locations.
Develop and implement staff training and development programs to maintain high performance and guest satisfaction.
Monitor guest feedback through surveys, reviews, and direct interactions, resolving issues and enhancing customer experiences.
Collaborate with marketing teams to promote the Oyster House brand, drive traffic, and manage seasonal promotions and events.
Foster a positive work culture, focusing on team development, retention, and growth across all locations.
Qualifications:
Proven experience as a Senior General Manager, Director of Operations, or in a similar senior management role in the restaurant or hospitality industry (multi-unit experience preferred).
Strong financial acumen and experience with P&L management.
Exceptional leadership skills, with a focus on team development and operational excellence.
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and leadership.
Ability to manage multiple priorities and thrive in a fast-paced environment.
A passion for great food, exceptional service, and a high-quality guest experience.
Benefits:
Competitive salary and performance-based bonuses.
Health and dental insurance options.
Paid time off.
Employee discounts across all locations.
Opportunities for growth and advancement within the company.
If you're an experienced leader with a passion for hospitality and multi-unit management, we'd love to hear from you! Join us and help shape the future of Oyster House.
Auto-ApplyDirector, Manufacturing Operations
Senior operations manager job in Bloomsbury, NJ
Our Director, Manufacturing Operations plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include overseeing the support of site and company-wide objectives through the reporting of department Key Performance Indicators (KPI). Meeting quality, safety, delivery, and productivity objectives. Ensures people and processes comply with current Good Manufacturing Practices and company procedures.
The Director, Manufacturing Operations, is also responsible for:
The support of site and company-wide objectives through the reporting of department Key Performance Indicators
Ensuring people and processes comply with current Good Manufacturing Practices and company procedures
Modifies department standard operating procedures and executes change controls to support business and quality objectives
Establishes and maintains cooperative cross-functional relationships with peers in Quality, Operations, Technical Support, Pharmacy Services, Research & Development, and Supply Chain to meet site and corporate objectives
What the Director, Manufacturing Operations Does Each Day:
Direct and plan the overall company's pharmaceutical production operations
Runs operation to meet or exceed delivery performance and customer service objectives
Establish and ensure that cGMP compliant policies, processes, procedures and best practices are developed and consistently executed across the manufacturing operations and provide support and guidance on policy related matters
Counsels and develops colleagues for efficient performance; provides constructive feedback; creates an atmosphere of team effort and open communication
Ensure that all production areas have the processes, equipment, and adequately trained staff to support the continuing growth goals of the company and meet customer demand
Troubleshoots and resolves issues impending deliverables; proactively demonstrates the ownership to achieve
Maintain and report key performance indictors and escalate any identified risks to permit timeliness to remain contiguous
Maintain a contemporaneous working knowledge in cGMP requirements
Other duties that may reasonably be assigned from time to time by the company
This is a security-sensitive position as the incumbent works with controlled substances and therefore will be subject to periodic drug screen per company policy
Consistently promote and support best practices involving work methods (lean methodology), technology, and operational systems in order to remain innovative and to maintain and/or increase quality of production methods and final product quality
Provide leadership and direction to team to assure consistently high levels of performance in pharmaceutical operations
Lead employees to meet the organization's expectations for safety, quality and productivity goals
Manage the overall operational, budgetary, and financial responsibilities and activities of the manufacturing operations departments
Provide input towards the selection, hiring and placement of personnel within the departments as needed
Actively participate in performance evaluations
Other duties as assigned
Our Most Successful Director, Manufacturing Operations:
Has outstanding written, oral communication skills
Can organize large volumes of data
Is experienced in pharmaceutical manufacturing especially sterile injectable
Manages multiple, parallel projects
Is an expert in Pharmaceutical manufacturing
Minimum Requirements for this Role:
BA/BS Degree in Business, Science or related field or significant experience
5 years' experience in managing a cGMP manufacturing plant operation required
7-10 years of related experience in cGMP/FDA regulated industry (CFR 201 & 211 emphasis on FDA guidance for industry aseptic processing preferred)
Demonstrated experience and leadership in cGMP compliance audits and inspections required
Demonstrated knowledge of lean manufacturing and metric concepts preferred
Demonstrated ability to increase others knowledge of cGMP regulations and guidance preferred
Proficient in computer skills. (e.g. Microsoft Office suite: Visio, ERP systems, MS Project)
Benefits of Working at Quva:
Comprehensive health and wellness benefits including medical, dental and vision
401k retirement program with company match
A minimum of 25 paid days off plus 8 paid holidays per year
National, industry-leading high growth company with future career advancement opportunities
The base compensation for this role is estimated to be within the range described below. The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditions
Range: $163,764 - $225,175 Annually
This role is also eligible for an annual incentive bonus, subject to program terms and guidelines
About Quva:
Quva provides industry-leading health-system pharmacy services and solutions, including 503B sterile injectable outsourcing services and AI-based data software solutions that help power the business of pharmacy. Quva Pharma's multiple production facilities and industry-first dedicated remote distribution capabilities provide ready-to-administer sterile injectable medicines critical to patient care. Quva BrightStream partners with health systems to aggregate, normalize, and analyze large amounts of complex data across their sites of care, and through proprietary machine learning, transforms data into actionable insights supporting revenue optimization, script capture, inventory management, drug shortage control, and more. Quva's overall progressive and integrated platform helps health-systems transform pharmacy management to achieve greater value and deliver highest-quality patient care.
Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is “at will.”
California Consumer Privacy Act (CCPA) Notice for Applicants and Employees
Manager, Audience Development, Event Audiences & Operations
Senior operations manager job in Princeton, NJ
About the Team: The Event Audience & Operations team is a strategic partner and resource for the Wall Street Journal Leadership Institute and WSJ Events marketing and sales teams who are responsible for recruiting and retaining c-level and senior executives to the world's foremost influential business memberships and events. We equip ambitious professionals with the essential intelligence, events and tools they need to better lead their industries, grow their businesses and advance their careers. We provide highly specialized services that build on the power of our journalism, the insight of our analysis, the ambition of our audience and the continuity of community.
About the Role
Reporting to the Associate Director, Data & Audience, the role of the manager is to oversee the data management systems, project prioritization and delivery, and other critical audience development tasks for the WSJ Leadership Institute and live journalism events. This position will be focused on delivering best-in-class tools, data, processes, and systems, and will work closely with the DJ Engineering & IT teams to improve technology, analytics and efficiency in support of all lead generation, platform management and prospect reporting and analysis initiatives across the WSJ Leadership Institute membership business.
You Will:
+ Manage the project research queue and ensure delivery of quality prospect data for membership lead generation campaigns
+ Own the updates and maintenance process for key datasets, with an emphasis on Fortune 500 and competitive communities data
+ Be the point of contact for database platform integrations, overseeing and maintaining existing integrations and making recommendations for improvements, and project managing your recommendations through to implementation
+ Work closely with the Associate Director to build out reporting solutions, making recommendations on strategy based on observations and analysis.
+ Own training documentation and educational sessions ensuring the team is well versed and comfortable submitting data requests
+ Take the initiative to identify and solve complex business problems, asking questions and owning the project from the ground up.
+ Provide back up support for key business systems and platforms inclusive of AirTable, Cvent, Splash and Salesforce in support of Membership initiatives.
You Have:
+ 3-5 years of CRM, marketing/database automation and event management systems experience and project management; marketing experience a plus
+ An expert user on at least one industry leading CRM, marketing automation or event management system
+ The technical aptitude to master new SaaS systems quickly
+ Experience working with technology teams on implementation, migration of systems, new features or troubleshooting issues
+ Understands how to use automation to improve productivity and optimization
+ Proven ability to multi-task and adhere to tight deadlines in a fast paced, collaborative environment
+ Proven ability to work with multiple stakeholders across the business
+ Detailed oriented, with excellent written and oral communications skills
+ Ability to simplify and create focus amongst a complex organization and team
+ Strong leadership, diplomatic and problem solving skills
+ Must be entrepreneurial and self-starter with the ability to fully own and drive projects forward.
+ Ability to think strategically and execute methodically
+ Strong proficiency with Google Product Suite, Google Tag Manager and MS Office Suite, including Excel
+ Bachelor's Degree in appropriate field of study (Preferred)
Our Benefits
+ Comprehensive Healthcare Plans
+ Paid Time Off
+ Retirement Plans
+ Comprehensive Medical, Dental and Vision Insurance Plans
+ Education Benefits
+ Paid Maternity and Paternity Leave
+ Family Care Benefits
+ Commuter Transit Program
+ Subscription Discounts
+ Employee Referral Program
Learn more about all our US benefits
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Marketing
Job Category: Marketing & Product Management
Union Status:
Non-Union role
Pay Range: $95,000 - $120,000
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 50235
Associate Director, Manufacturing Operations
Senior operations manager job in Horsham, PA
Job Title
Associate Director, Manufacturing Operations
Requisition
JR000015470 Associate Director, Manufacturing Operations (Open)
Additional Locations
Job Description
The Associate Director, Manufacturing Operations will provide leadership and management of operations at the Horsham, PA site, including but not limited to the following functional areas: Bulk drug substance manufacturing including Upstream Processing, Downstream Processing, and Manufacturing Support. The Associate Director is a member of the site leadership team and works collaboratively with senior site and company leadership to ensure production, cost, and compliance objectives are achieved.
Responsibilities
Manufacturing and Supply
Responsible for all cGMP manufacturing at a site.
Responsible for operational activities including packaging, buffer and media preparation, fermentation & purification operations, and oversight of warehouse management.
Supports execution of the site production plan - accessible and ready to engage directly when critical issues arise or when leadership presence is needed to support the team. Routinely oversees production activities inside the manufacturing facility.
Leads the development and execution of the site production plan in support of commercial and clinical manufacturing commitments provided via the master production plan; achieves a high degree of schedule adherence and proactively communicates schedule changes to site leadership team and key stakeholders.
Organizational Performance & Development
Provides clear direction and motivation to direct reports and other staff to achieve short- and long-term objectives.
Develops and maintains strong working relationships within the site and external to the site; leads efforts to work collaboratively across the entire corporation to meet objectives.
Develops and coaches direct reports and other staff to maximize personal growth opportunities; develops programs for employee engagement, development and training.
Promotes and drives a right first time culture focused on mistake proofing and continuous improvement; leads organizational change initiatives focused on continuous improvement.
Qualifications
Education & Experience
Minimum BS in Chemical Engineering, Biology or life science, advanced degree (MS) preferred, or equivalent relevant experience.
10-12+ years' relevant experience in the pharmaceutical industry, with at least 5 years' experience in a leadership role; commercial biologics manufacturing experience preferred.
Proven ability to lead teams, drive change, and lead strategic initiatives. Demonstrated ability to successfully interact with regulatory agencies and direct experience with site regulatory inspections.
Knowledge
Strong knowledge of biologics manufacturing technologies & processes including upstream and downstream operations, technology transfer, scale-up, testing, and validation requirements.
Knowledge of cGMP, FDA, DEA and related international regulations.
Quality systems, batch documentation, and inspection readiness
Technology transfer, including CMC documentation and scale-up procedures
Supply chain operations, vendor qualification, and logistics coordination
Industry trends in automation, digital manufacturing, and predictive analytics
Employee engagement strategies and training program development
ERP and manufacturing systems such as SAP or Oracle is plus
Financial/cost accounting experience managing multiple cost centers and budgets.
Skills & Abilities
Ability to align operational activities with strategic goals
Proficient in planning and managing production schedules
Strong troubleshooting technical issues and optimizing manufacturing processes
Experienced in leading cross-functional initiatives and technology transfers
Capable of developing budgets and implementing cost control strategies
Adept at coaching and developing staff to enhance performance and engagement
Drives change initiatives and fosters a culture of continuous improvement
Collaborates effectively across departments and teams
Team player with a strong customer orientation and ability to manage complex operations in a dynamic, team based environment.
Analytical, data-driven decision maker with the ability to quickly get to the fundamental root cause of problems and issues in order to implement solutions and/or facilitate rapid resolution.
Strong negotiation, written communication, and public presentation skills.
Physical Requirements
Primarily operates in a professional office setting with regular visits to manufacturing areas, which include cleanrooms and controlled environments. Ability to wear a sterile gown and don shoe covers as needed
Technical Support
Provides technical expertise and manufacturing support for trouble shooting of manufacturing processes, investigations, process improvements, and supplier and material qualification.
May partner with R&D to support clinical supply requirements and to develop and implement new manufacturing processes to support pipeline products.
Identifies and implements continuous improvement projects to improve cost and compliance within manufacturing operations.
Quality & Compliance
Provides leadership and supports the organization's quality and compliance objectives, ensuring the facilities are in a constant state of inspection readiness and compliant with regulatory agency requirements.
Ensures staff initiates and maintains appropriate training required to perform required job responsibilities and manufacturing activities are performed according to cGMP standards and all applicable Regulatory requirements.
Creates and maintains batch documentation, operational procedures, and records to support site operations.
Participates in Regulatory inspections/audits as the manufacturing site lead.
Conducts manufacturing operations in accordance with applicable EH&S regulations ensuring team members operate with a focus safety and compliance.
Financial
Recommends annual expense and capital budgets for approval.
Manages annual spending and production costs according to approved plans.
Identifies and implements cost improvement opportunities to drive manufacturing efficiency.
Auto-ApplySenior Customer Operations Manager
Senior operations manager job in Philadelphia, PA
The **Senior Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
The salary range for this position is $65,000.00 annually
**What You'll Do:**
+ Oversee Customer Operations Managers and other customer operations employees
+ Manage daily customer operations, fleet availability, and revenue generation for the assigned function
+ Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolve customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
+ Conduct performance evaluations that are timely and constructive, where applicable
+ Participate in the recruiting process, as required
+ Provide management with various updates and indicators as requested
+ Remain current on all administrative duties according to company policy
**What We're Looking For:**
+ 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
+ High School Diploma required, Bachelor's Degree preferred
+ Moderate proficiency in Microsoft Office Suite
+ Ability to collaborate with internal and external stakeholders across multiple functions and locations
+ Ability to influence
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Results driven, ability to make decisions and help solve problems
+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
+ Ability to drive process and organizational change.
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment.
+ Ability to work under minimal supervision with a goal-oriented mindset.
+ Ability to see the big picture and leverage critical thinking and decision-making skills.
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability.
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Manager of Events and Dining Operations
Senior operations manager job in Philadelphia, PA
Job DescriptionWe Are Committed to an Inclusive Workplace At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
The Manager of Event and Dining Operations, in support of the Director, will focus on upholding the museum's brand of excellence while ensuring the execution of visitor dining, hospitality, and events. The Manager shares an understanding of the logistics surrounding both internal and external events, and restaurant and café operations through a collaborative relationship with the food and beverage provider. In addition, they play a key role in ensuring the food and beverage experience complements and adds value to the full museum experience for the general visitors each day.
Specifically, you will:
Support internal event planners (i.e. - Advancement team) by ensuring smooth building operations by collaborating with internal service teams-such as facilities, security, AV, and retail-and submitting appropriate staffing requests, coordinating with the third-party food and beverage provider as necessary.
Provide day-of-event on-site execution support for internal events (and external events as needed)
As third-party vendor liaison (exclusive food and beverage provider, Constellation Culinary Group), assure successful integration with the museum in all aspects of facility rental and internal event operations.
Foster a positive, proactive, and collaborative working environment between the Operator (third party food vendor) and the museum including, but not limited to the following departments: marketing, development/membership, learning and engagement, visitor services, retail, finance, executive office, and facilities.
Assist as necessary to ensure that museum staff requests for internal catering are processed in an efficient, positive, and timely manner.
Regularly review and attend internal and external (facility rental) events, to assure that continuous excellent customer service, quality, and a high level of professionalism are maintained by Operator, museum team members, and external contractors providing services.
Ensure that facility rental and internal event operations are consistent with the Museum's mission and standards, particularly regarding sustainability and extraordinary visitor experience.
Provide support to the Operator and museum team, as needed to assure they can operate effectively within the museum and with minimal disruption to other Museum operations.
Facilitate the Museum approvals, as necessary, including menus, menu pricing, uniforms, signage, hours of operation, marketing materials, advertising, etc.
Coordinate the Operator interface with the museum's facilities department to ensure that Museum-owned buildings, equipment, fixtures, furnishings, and facilities are properly maintained and serviced.
Ensure that visitor feedback mechanisms are in place and are effective for all facility rental and internal event sales and operations and respond directly when appropriate on behalf of the museum.
Regularly review facility rental and internal events and operations, to assure that consistent services and a high level of professionalism are maintained by the Operator.
Oversee, and monitor the Operator's key performance metrics as it relates to visitor satisfaction in all areas, food and beverage quality and service standards, food safety and sanitation based on the Operator's contractual responsibilities and based on the museum standards. Use museum-developed evaluation instruments to determine results, corrective action, and continuous improvement.
Perform other duties as assigned.
Your background and experience include:
Bachelor's degree or equivalent experience, with specialization in business, hospitality, and/or food services management preferred.
Several (5) years of demonstrated successful experience in food services and/or the hospitality industry.
Several (5) years of demonstrated successful experience in managing weddings and events.
Understanding of and passion for the culinary and hospitality industry and providing an excellent guest experience.
Proven knowledge of retail restaurants, public dining, food and beverage catering of all types, facility rental and event management services, operational policies, vendor management, vendor/operator contracts, and budgeting and financial management.
Excellent leadership, organizational, communication, writing and interpersonal skills.
Excellent facilitation, collaboration, and negotiation skills.
Excellent skills with spreadsheet analysis and word processing software.
Position and Compensation Details
The salary for this position is $66,990.
This position is Full-Time, Exempt, and 35 hours per week.
This position is part of the AFSCME Local 397 bargaining unit.
This position reports to Chief Financial Officer
Physical requirements:
Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
Able to regularly set up, adjust, and operate a computer/keyboard and other office equipment used to generate work/transmit data.
Able to move items up to 30 pounds
Able to remain stationary for up to seven hours
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Institutional Requirements
Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
Adheres to the museum's code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum's staff, volunteers, and audiences.
Maintains confidentiality.
Adheres to all museum protocols, procedures, rules, and policies.
Application Timeline
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
We offer a comprehensive benefits package for employees including:
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays
*Eligibility for certain benefits is based on a variety of factors including the employee's regular schedule and tenure.
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Senior Customer Operations Manager
Senior operations manager job in Philadelphia, PA
The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
The salary range for this position is $65,000.00 annually
What You'll Do:
* Oversee Customer Operations Managers and other customer operations employees
* Manage daily customer operations, fleet availability, and revenue generation for the assigned function
* Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
* Resolve customer issues, ensuring a positive customer experience
* Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
* Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
* Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
* Conduct performance evaluations that are timely and constructive, where applicable
* Participate in the recruiting process, as required
* Provide management with various updates and indicators as requested
* Remain current on all administrative duties according to company policy
What We're Looking For:
* 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
* High School Diploma required, Bachelor's Degree preferred
* Moderate proficiency in Microsoft Office Suite
* Ability to collaborate with internal and external stakeholders across multiple functions and locations
* Ability to influence
* Flexible and adaptable; ability to work effectively in ambiguous situations
* Excellent verbal and written communication skills
* Results driven, ability to make decisions and help solve problems
* Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
* Ability to drive process and organizational change.
* Ability to motivate teams and keep a positive attitude in a fast-paced environment.
* Ability to work under minimal supervision with a goal-oriented mindset.
* Ability to see the big picture and leverage critical thinking and decision-making skills.
* Excellent organization, time management, delegation, and prioritization skills.
* Courageous leadership and accountability.
What You'll Get:
* Up to 40% off the base rate of any standard Hertz Rental
* Paid Time Off
* Medical, Dental & Vision plan options
* Retirement programs, including 401(k) employer matching
* Paid Parental Leave & Adoption Assistance
* Employee Assistance Program for employees & family
* Educational Reimbursement & Discounts
* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
* Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Operations Director
Senior operations manager job in Trenton, NJ
Job Description
REPORTS TO: Regional Vice President
BACKGROUND:
USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in
communities that are undergoing comprehensive physical revitalization.
Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.
JOB SUMMARY:
The Operations Director, a senior management position, will lead staff with a results-oriented approach, leveraging USI's data tracking performance system to drive strategies and recommendations through an equity lens. This role involves overseeing multiple locations or regions within the non-profit organization, developing and directing strategies to ensure family stability and success. The Director will manage neighborhood transformation initiatives in USI communities, focusing on workforce development, housing stability, health, education, and equity. Emphasizing data analysis, the Director will collaborate with other Managers and implement effective strategies that improve resident outcomes and enhance the self-sufficiency of low-income residents through innovative human capital building programs.
JOB RESPONSIBILITES:
Develop and implement results-driven Action Plans for USI programs, based on needs assessments and evidence-based practices.
Supervise site leadership, including Project Managers and senior case managers, ensuring effective program execution.
Monitor and report program outcomes, ensuring compliance with grant guidelines and meeting objectives.
Build and maintain relationships with key partners, agencies, funders, and service providers to support human capital outcomes.
Collaborate with businesses, educational institutions, and philanthropies to strengthen community support.
Lead capacity-building efforts to enhance local partners' abilities in Missouri, Illinois, Louisiana , New Jersey, Ohio, and Pennsylvania housing communities.
Identify funding opportunities, support resource development, and assist with grant writing.
Manage project contracts and budgets, reporting expenditures to the Finance Manager.
Provide leadership and mentorship to regional managers and staff, including hiring, training, and performance management.
Develop and execute regional strategies aligned with the organization's mission, including goal setting, action plans, and budget management.
Oversee regional program delivery, ensuring desired outcomes are achieved.
Track and report on regional performance, using data for improvements and impact.
Conduct performance reviews of site Project Managers, providing counseling and ensuring timely program development and reporting.
Collaborate on annual budget development, identifying costs and providing budgetary guidance.
Support the Executive Team with additional projects as needed.
Promote and support the growth of the USI CDFI client base.
QUALIFICATIONS:
Master's degree in Social Work, Urban Affairs, Urban Planning, Public Administration, or related field.
At least five years of progressive experience in the nonprofit or human services sector, managing projects, partnerships, contracts, and supervising teams.
Excellent oral and written communication skills; effective with diverse stakeholders, from residents to executives. Must provide a persuasive writing sample.
Ability to set vision, lead, and empower teams, and facilitate group processes.
Skilled in analyzing and interpreting socioeconomic data for resident-driven, data-driven program design.
Strong adaptive skills; excels in fast-paced, diverse environments.
Passion for community building and ability to inspire others.
Experience in community organizing and board development.
Ability to maintain confidentiality.
Flexibility to attend evening and weekend events; occasional travel required.
Proficient in Microsoft Office (Word, Excel, PowerPoint, desktop publishing) and real-time client tracking databases.
Urban Strategies, Inc. is an Equal Employment Opportunity Employer
Independent Operator - Store Manager
Senior operations manager job in Philadelphia, PA
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Director, Manufacturing Operations
Senior operations manager job in Bloomsbury, NJ
Our Director, Manufacturing Operations plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include overseeing the support of site and company-wide objectives through the reporting of department Key Performance Indicators (KPI). Meeting quality, safety, delivery, and productivity objectives. Ensures people and processes comply with current Good Manufacturing Practices and company procedures.
The Director, Manufacturing Operations, is also responsible for:
* The support of site and company-wide objectives through the reporting of department Key Performance Indicators
* Ensuring people and processes comply with current Good Manufacturing Practices and company procedures
* Modifies department standard operating procedures and executes change controls to support business and quality objectives
* Establishes and maintains cooperative cross-functional relationships with peers in Quality, Operations, Technical Support, Pharmacy Services, Research & Development, and Supply Chain to meet site and corporate objectives
What the Director, Manufacturing Operations Does Each Day:
* Direct and plan the overall company's pharmaceutical production operations
* Runs operation to meet or exceed delivery performance and customer service objectives
* Establish and ensure that cGMP compliant policies, processes, procedures and best practices are developed and consistently executed across the manufacturing operations and provide support and guidance on policy related matters
* Counsels and develops colleagues for efficient performance; provides constructive feedback; creates an atmosphere of team effort and open communication
* Ensure that all production areas have the processes, equipment, and adequately trained staff to support the continuing growth goals of the company and meet customer demand
* Troubleshoots and resolves issues impending deliverables; proactively demonstrates the ownership to achieve
* Maintain and report key performance indictors and escalate any identified risks to permit timeliness to remain contiguous
* Maintain a contemporaneous working knowledge in cGMP requirements
* Other duties that may reasonably be assigned from time to time by the company
* This is a security-sensitive position as the incumbent works with controlled substances and therefore will be subject to periodic drug screen per company policy
* Consistently promote and support best practices involving work methods (lean methodology), technology, and operational systems in order to remain innovative and to maintain and/or increase quality of production methods and final product quality
* Provide leadership and direction to team to assure consistently high levels of performance in pharmaceutical operations
* Lead employees to meet the organization's expectations for safety, quality and productivity goals
* Manage the overall operational, budgetary, and financial responsibilities and activities of the manufacturing operations departments
* Provide input towards the selection, hiring and placement of personnel within the departments as needed
* Actively participate in performance evaluations
* Other duties as assigned
Our Most Successful Director, Manufacturing Operations:
* Has outstanding written, oral communication skills
* Can organize large volumes of data
* Is experienced in pharmaceutical manufacturing especially sterile injectable
* Manages multiple, parallel projects
* Is an expert in Pharmaceutical manufacturing
Minimum Requirements for this Role:
* BA/BS Degree in Business, Science or related field or significant experience
* 5 years' experience in managing a cGMP manufacturing plant operation required
* 7-10 years of related experience in cGMP/FDA regulated industry (CFR 201 & 211 emphasis on FDA guidance for industry aseptic processing preferred)
* Demonstrated experience and leadership in cGMP compliance audits and inspections required
* Demonstrated knowledge of lean manufacturing and metric concepts preferred
* Demonstrated ability to increase others knowledge of cGMP regulations and guidance preferred
* Proficient in computer skills. (e.g. Microsoft Office suite: Visio, ERP systems, MS Project)
Benefits of Working at Quva:
* Comprehensive health and wellness benefits including medical, dental and vision
* 401k retirement program with company match
* A minimum of 25 paid days off plus 8 paid holidays per year
* National, industry-leading high growth company with future career advancement opportunities
* The base compensation for this role is estimated to be within the range described below. The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditions
* Range: $163,764 - $225,175 Annually
* This role is also eligible for an annual incentive bonus, subject to program terms and guidelines
About Quva:
Quva provides industry-leading health-system pharmacy services and solutions, including 503B sterile injectable outsourcing services and AI-based data software solutions that help power the business of pharmacy. Quva Pharma's multiple production facilities and industry-first dedicated remote distribution capabilities provide ready-to-administer sterile injectable medicines critical to patient care. Quva BrightStream partners with health systems to aggregate, normalize, and analyze large amounts of complex data across their sites of care, and through proprietary machine learning, transforms data into actionable insights supporting revenue optimization, script capture, inventory management, drug shortage control, and more. Quva's overall progressive and integrated platform helps health-systems transform pharmacy management to achieve greater value and deliver highest-quality patient care.
Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is "at will."
California Consumer Privacy Act (CCPA) Notice for Applicants and Employees
Customer Operations Manager
Senior operations manager job in Philadelphia, PA
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $60,000.00 annually
What You'll Do:
Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplyCustomer Operations Manager
Senior operations manager job in Philadelphia, PA
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $60,000.00 annually
What You'll Do:
* Responsible for daily customer operations and revenue generation for their assigned function
* Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
* Resolves customer issues, ensuring a positive customer experience
* Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
* Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
* Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
* Conducts performance evaluations that are timely and constructive, where applicable
* Participates in the recruiting process, as required
* Provides management with various updates and indicators as requested
* Remains current on all administrative duties according to company policy
What We're Looking For:
* 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
* High School Diploma required, Bachelor's Degree preferred
* Moderate proficiency in Microsoft Office Suite
* Ability to collaborate with internal and external stakeholders
* Flexible and adaptable; ability to work effectively in ambiguous situations
* Excellent verbal and written communication skills
* Ability to address and resolve customer service challenges
* Results driven, ability to make decisions and help solve problems
* Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
* Ability to drive process and organizational change
* Ability to influence
* Ability to motivate teams and keep a positive attitude in a fast-paced environment
* Ability to work under minimal supervision with a goal-oriented mindset
* Ability to see the big picture and leverage critical thinking and decision-making skills
* Excellent organization, time management, delegation, and prioritization skills.
* Courageous leadership and accountability
What You'll Get:
* Up to 40% off the base rate of any standard Hertz Rental
* Paid Time Off
* Medical, Dental & Vision plan options
* Retirement programs, including 401(k) employer matching
* Paid Parental Leave & Adoption Assistance
* Employee Assistance Program for employees & family
* Educational Reimbursement & Discounts
* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
* Perks & Discounts -Theme Park Tickets, Gym Discounts & more