Production Planning and Transportation Operations Manager
Senior operations manager job in Ozark, AR
The Production Planning and Transportation Operations Manager is responsible for developing and executing all production and shipping schedules within the manufacturing plant, as well as managing the overall supply chain from production planning through outbound shipments (excluding raw material supply). This role also oversees the Fleet team and ensures operational efficiency and compliance.
Key responsibilities include leveraging MRP tools, interpreting business requirements, and creating schedules that meet or exceed plant standards. The position requires frequent collaboration with external plants to align shipping schedules with production needs. Strong knowledge of Lean Manufacturing, continuous improvement, and problem-solving is essential, along with the ability to balance strategic planning and tactical execution for daily, weekly, and monthly requirements.
Essential Functions
Ensure fleet safety and compliance with FMCSA regulations.
Supervise the Shipping Coordinator, including goal setting, performance reviews, and overall management.
Collaborate effectively in a cross-functional team environment.
Develop and maintain production schedules for all process steps in coordination with Department Managers.
Communicate and update production plans to department managers.
Review transfer orders to ensure timely shipment of materials for Ozark Production.
Manage shipping schedules based on system transfer orders.
Balance machine maintenance with production schedules to meet on-time delivery (OTD).
Troubleshoot issues impacting production schedule execution.
Support capacity planning, allocation, and SIOP data processes.
Integrate technical trial requirements into production schedules.
Drive operational excellence and best practices to reduce costs while improving service levels and working capital performance.
Maintain and update planning ISO documentation.
Ensure inventory accuracy through cycle counts and location audits.
Create and manage Daily Management KPIs to monitor and improve processes.
Perform other related duties and projects as assigned.
Competencies
Strong analytical and numerical skills; ability to interpret complex datasets and identify trends.
Familiarity with integrated business systems (e.g., Microsoft Dynamics 365) and MRP tools preferred.
Self-motivated with a hands-on approach and strong work ethic.
Proficiency in Microsoft Office Suite.
Knowledge of fleet operations or 3PL logistics preferred.
Education & Experience
Bachelor's degree in Supply Chain, Business, or related field; or AAB in Supply Chain Management with 3 years of relevant experience.
1-3 years in demand planning, materials management, or supply chain planning within a manufacturing environment required.
APICS certification preferred.
Supervisory Responsibilities
Six (6) Fleet Drivers
One (1) Shipping Supervisor
One (1) Production Coordinator
Work Environment
Office and manufacturing setting with exposure to noise, dust, and varying weather conditions. PPE and safety equipment may be required based on project or site.
Nurse Manager - Operating Room (OR) Manager with Sign On and Relo
Senior operations manager job in Tahlequah, OK
Help Lead Care in a New Era of Tribal Healthcare - OR Nurse Manager
Be part of a historic expansion in tribal healthcare.
We are assisting our client in a nationwide search for an OR Nurse Manager to help open and lead in a brand-new, state-of-the-art hospital currently being built in Tahlequah, Oklahoma. This extraordinary 400,000 sq. ft., six-story facility will serve tribal citizens and the surrounding region with expanded access to world-class care.
This advanced new hospital will feature 127 beds, a rooftop helipad, a NICU, cardiac catheterization lab, inpatient hospice, ICU, full OR suites, ER, pharmacy, and comprehensive imaging services including CT, MRI, and nuclear medicine.
We are seeking a purpose-driven OR Nurse Manager who wants to help build, lead, and shape clinical excellence from the ground up in a mission-focused environment.
What You'll Do
Oversee patient care and daily OR operations
Lead and develop a team of 5 direct reports
Ensure clinical quality, safety, and operational efficiency
Partner with leadership as new service lines and programs launch
What's Offered
Competitive salary
Exceptional benefits
Sign-on Bonus and Relocation assistance (if needed)
The opportunity to make a generational impact in a growing health system
Preference is given to Native American candidates.
If you are inspired by mission, motivated by growth, and excited by the rare opportunity to help launch a hospital from day one, we'd love to connect.
Senior Director, Fort Smith Operations
Senior operations manager job in Fort Smith, AR
Careers that unlock the magic of human connection
Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu , Kahlúa Liqueur, Beefeater Gin, and Avión™ Tequila, as well as many more superior wines and exquisite champagnes!
Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!
The salary range for this role, based i
n Fort Smith is $146,800.00 to $183,500.00
. The range w
ill vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate's experience, skills against internal peers and against the scope and responsibilities of the position.
Purpose of the Position
We are seeking a dynamic and experienced Sr. Director, Operations to support our Fort Smith manufacturing location. This role is critical to establish strategic direction and action plans for Bottling, Material Handling, Engineering/Maintenance and factory system to support the site and regional strategy. The Sr. Director will partner to ensure the site is adhering to regulatory and compliance, export operations, and logistics execution.
This role will work to ensure compliance and excellence in Customer Service, Quality, Cost, Delivery, Product, Safety, Environmental and Employee Health & Safety. This senior leadership position will be responsible for challenging existing norms, leading change initiatives and delivering projects on time and within budget. The role will focus on developing organizational and people capabilities to maximize business objectives and results, ensure sustainable succession planning and employee engagement. Alongside with team development the role will have a strong focused on continuous improvement, cross functional communication and cooperation between functions to maximize site opportunity and profitability
The ideal candidate has a solid understanding of manufacturing operations and supply chain with a proven track record of high levels of effective partnership across a cross functional team. This individual is expected to foster continuous transformation, shaping processes and culture that together improves the organization's operational effectiveness as well as its capacity for change while maintaining/enhancing employee engagement. The Sr. Director, Operations for Fort Smith will be responsible for end-to-end operations enabling organizational growth ambitions.
Major Responsibilities/Accountabilities
- Personnel Management (Effectiveness):
Lead/coach salaried leadership, through creation of development plans tailored to individual employees, towards continuous improvement to enable high-performing team which maximize engagement and performance.
Builds high performance work groups focused on customer service and delivering results. Inspires and motivates employees to achieve performance levels and potential through highly developed coaching skills, communication skills and by ensuring proper development training.
Develop department culture that fosters teamwork, fast pace, training, effective communication, accountability and high individual performance culture.
Utilize training matrix to ensure all employees are trained on company policies, safety programs, regulatory standards and ISO work instructions as defined by company standards.
Manage drawback program liaison with PRUSA Tax
Strong cross functional collaboration to ensure customs compliance for imports and exports of bulk goods, dry goods, case goods, equipment, and samples.
Proactively identify and mitigate risks related to regulatory compliance and supply chain disruptions.
Strong cross functional export operational excellence partnership, ensuring timely and compliant delivery of goods to international markets.
Liaise with regulatory bodies to ensure compliance with export regulations.
Strong cross functional partnership to optimize export processes to enhance efficiency and reduce costs.
Develop and maintain positive relationships with key international customers and stakeholders.
Implement world class manufacturing techniques in pursuit of continuous improvement.
Drive production performance to achieve targeted improvements and high level KPI targets.
Leads the effort to achieve stretch business results by being a champion of Continuous Improvement utilizing Lean Manufacturing tools, specifically pertaining to changeovers, first hour efficiency, OEE and cost per case.
Utilize current and emerging technology to drive automation and production efficiency. Lead technical decisions regarding equipment purchases, quality capabilities, efficiency capability studies.
Ensure compliance with TTB regulations, including labeling, fill levels, waste management, and domestic excise duties.
Work closely with logistics and plan to improve efficiency and ensure inventory targets are met without compromising customer service levels.
Ensure compliance with all OHSA standards. Ensure all aspects of ISO18001, 9001, 2200 and 14001 are delivered on time.
Drive improvement in the facility's Operations Excellence progress as defined by Group.
Lead SROG engagement between markets and NADL
Collaboration with Regional SCC and PRNA supply chain
Drive continuous improvement in NADL Supply Chain through collaboration with SC Excellence
Manage financial planning and financial performance for Supply Chain NADL
Collaborate with PRHQ Supply Chain and collaborate with global brand companies
- Budgetary Performance:
Solicit and implement cost reduction and waste elimination initiatives from hourly and supervisory workforce.
Develop and manage annual operating, overhead budgets, capital projects and execute action plans that drive efficiencies. Manage resources to ensure objectives are delivered. Closely monitor performance and implement corrective actions as needed to achieve objectives and financial targets.
Develop short and long term capital budgets supported by financial analysis identifying project deliverables, ROI and payback analysis. Lead teams to implement approved projects and deliver promised results in partnership with regional CAPEX group.
Lead and support change management initiatives related to organizational restructuring, process improvements, or policy updates.
Required Competencies
Demonstrate commitment to the PR USA, Fort Smith QSE Management System policy, procedures, and dedication to the achievement of Operational Excellence, business performance, and sustainability through:
Producing quality products with a focus on customer satisfaction and cost-effective operations
Identifying and reducing product safety risks and practicing good manufacturing practices
Practicing safety awareness and safe work practices to ensure the health, safety and welfare of employees, contractors and visitors: by identifying and reducing safety risks, maintaining a clean work environment, and practicing good health, hygiene, and safety practices
Protection of the environment through recycling, minimizing waste, and conservation of natural resources
Ability to lead teams through change process and foster an environment that promotes innovative approaches, continuous improvement and personal development
Education & Experience
BSBA or Industrial Engineer or related field, or equivalent experience, required. MBA a plus.
10+ years manufacturing, supply chain and fast-moving consumer goods, Food & Beverage. Alcohol Beverage preferred.
Successful track records in various leadership roles and responsibilities are required for this position, including demonstrated ability to lead and mentor large cross-functional teams.
Strong people skills including written / verbal communication. Strong project management skills. Strong analytical / problem solving skills. Strong financial skills. Total production management includes balancing quality and quantity. Ability to work in a fast-paced environment. Long-range goal setting abilities. Adequately versed in most common office and production and inventory control software programs, i.e. Microsoft Office, JD Edwards.
Acute attention to detail and highly organized.
Highly analytical and critical thinker.
An eagerness to identify opportunities, find solutions, execute plans, and evaluate results critically.
A passion for solving problems from end-to-end.
Proficiency with computer applications and Microsoft products.
- Management:
Yes
Geographical scope of the position
Regional
Business travels to be expected: 15%
When you join Pernod Ricard, you'll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it's what brings our culture to life.
Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid or remote option. As a global employer, we understand that not everyone's working hours are the same, and we empower our employees to work the hours that make the most sense for their and their team's schedules.
We offer employees great benefits and perks to toast to a life filled with support. Check out PRUSABenefits.com for details.
Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.
Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the application process, contact your talent acquisition manager.
Job Posting End Date:
Target Hire Date:
2025-03-01
Target End Date:
Auto-ApplyDirector of Civil Operations (Earthwork & Utilities)
Senior operations manager job in Fort Smith, AR
Job Description
Job Title: Director of Civil Operations (Earthwork & Utilities) Employment Type: Full-time, Exempt Reports To: Owners Comp: $135,000-$175,000 base + executive bonus; truck allowance; benefits
Architect and run the operating system for Royal Ridge's civil business. Own the forecast, bidding discipline, manpower/equipment plans, and cadence that delivers on cost, schedule, safety, and quality. Lead senior supers and PMs; upgrade processes (precon handoff, change order velocity, cost-to-complete, WIP) and scale the division from ~$15-$20M to the next tier.
Core Duties
Strategy & Planning: Annual ops plan, capacity modeling (crews/equipment), CAPEX planning, vendor partnerships.
Precon Governance: Bid/no-bid, target margins, risk registers, VE options, win themes; final sign-off on estimates.
Delivery Excellence: Standardize look-ahead planning, constraint removal, earned value, and production tracking.
Financial Leadership: WIP reviews; cash-flow/SOV; pay apps; CO capture; revenue recognition; divisional P&L.
Talent & Org: Build a high-performing leadership bench (PMs/supers/estimators); training roadmap; performance management.
Safety & Quality: Safety culture ownership; QC plans; utility conflict coordination; inspections.
Client Development: Executive relationships with municipalities, GCs, and developers; nurture repeat work.
Minimum Qualifications
12+ years heavy civil/site utilities with 5+ years in multi-project leadership or operations director/DM role.
Proven track record running $15M+ annual portfolios, improving bid-hit rates, and lifting margins.
Strong financial acumen: WIP, cost codes, production rates, and CAPEX/overhead management.
Systems: HCSS/HeavyBid, HeavyJob, Bluebeam, MS Project/Primavera; strong Excel.
Preferred
PE or CM degree a plus; OSHA 30; T&E Competent Person; PMI-ACP or Lean/Last Planner exposure.
Compensation & Benefits
Base $135k-$175k DOE; Executive Bonus up to 30% on margin, backlog growth, CO capture, safety, and client NPS.
Vehicle program, fuel, mobile tech; full benefits & 401(k) match; PTO/holidays.
90/180/365 Expectations
90 days: Assess people, projects, and pipeline; publish "Operations Playbook v1".
180 days: Implement standardized handoff + weekly production dashboards; increase CO velocity and labor productivity by 5-8%.
365 days: Deliver plan margin; grow backlog to 10-12 months; reduce rework by 25%.
Job Posted by ApplicantPro
Automotive Call Center
Senior operations manager job in Bentonville, AR
Job Title: Business Development Representative | McLarty Daniel Nissan Job Type: Full-Time | On-Site Industry: Automotive Sales | Customer Service | Call Center
Join Our Winning Team at McLarty Daniel Nissan! McLarty Daniel Nissan, a premier dealership in Northwest Arkansas, is seeking a motivated and results-driven Business Development Representative (BDR) to join our dynamic sales team. This is an excellent opportunity for individuals with a background in inside sales, call center operations, or customer service who are eager to transition into the automotive industry.
Key Responsibilities:
Engage with potential customers through inbound and outbound calls, emails, and text messages
Qualify leads from marketing campaigns and set appointments for the sales team
Maintain and update customer information in the CRM system
Collaborate with the sales and marketing teams to develop strategies for customer acquisition
Provide exceptional customer service to enhance the overall customer experience
Qualifications:
Proven experience in inside sales, telemarketing, or call center environments
Strong communication and interpersonal skills
Proficiency in CRM software and Microsoft Office Suite
Ability to work in a fast-paced, team-oriented environment
High school diploma or equivalent; associate or bachelor's degree preferred
What We Offer:
Competitive base package with performance-based bonuses
Comprehensive benefits package, including health, dental, and vision insurance
Opportunities for career advancement
Ongoing training and professional development programs
A supportive and inclusive work environment
Why McLarty Daniel Nissan?
At McLarty Daniel Nissan, we pride ourselves on delivering exceptional customer service and fostering a culture of excellence. As a member of our team, you'll have the opportunity to grow your career in a supportive environment that values integrity, innovation, and teamwork.
Apply Today!
If you're passionate about sales and customer service and are ready to take the next step in your career, we want to hear from you. Submit your application through Indeed and join the McLarty Daniel Nissan family!
Auto-ApplyRegional Director of Operations NW Arkansas
Senior operations manager job in Springdale, AR
Regional Director of Operations NW Arkansas Market
| Occasional Travel to Little Rock and Bentonville
About Us
At Inner Circle Autism Network our mission is to provide high quality, child centered ABA therapy for children and their families by creating a safe, fun and individualized learning experience. We are a multidisciplinary, collaborative and energetic team who believe in creating the most positive and support environment possible for all our employees and clients.
Position Summary
The Regional Director of Operations Arkansas will oversee day-to-day operations, performance, and growth of our Arkansas centersprimarily Springdale with occasional travel to Little Rock and Bentonville as needed. This is an in-center leadership role, providing hands-on support, visibility, and guidance to center-level teams. The Regional Director of Operations
is responsible for ensuring operational excellence, clinical support alignment, employee engagement, and financial performance across the region.
Key Responsibilities
Operational Leadership
Oversee daily operations and performance of the Bentonville, Springdale and Little Rock centers.
Partner with clinical leadership to ensure quality, compliance, and consistency in ABA service delivery.
Implement and monitor operational SOPs, scheduling efficiency, and center workflows.
Maintain an on-site presence to support staff, families, and overall center culture.
Identify root causes of input metrics and develop counter actions to drive improvement.
Team Development & Employee Experience
Provide leadership, coaching, and ongoing development to Operations Directors and RBTs.
Support hiring, onboarding, and retention strategies for RBTs, BCBAs, and center support roles.
Foster a strong employee-first culture with recognition, accountability, and clear communication.
Client & Family Support
Ensure families receive exceptional customer service and timely communication.
Partner with clinical teams to troubleshoot caseload needs, scheduling changes, and client transitions.
Monitor center enrollment, capacity, and utilization.
Data, Metrics & Performance Oversight
Monitor KPIs including staffing levels, turnover, quick quits, scheduling utilization, labor costs, productivity, and center financial health and growth.
Lead weekly operations reviews with center leadership, providing guidance, escalation support, and action plans.
Identify barriers and operational gaps and proactively implement solutions.
Cross-Functional Collaboration
Partner with HR, Talent Acquisition, Finance, and Clinical Leadership
to support regional needs.
Lead and contribute to special projects, expansions, or initiatives that improve center performance and employee experience.
Travel Requirements
This role is based in-center in either Springdale or Bentonville.
Occasional travel (approximately 1020%) to Little Rock for support, training, or operational alignment.
Qualifications
Bachelors degree required.
35+ years of operations leadership experience (ABA, healthcare, or multi-site operations preferred).
Strong understanding of clinic workflow, staffing models, and client-care processes.
Experience leading and developing high-performing teams.
Strong analytical skills with the ability to interpret and act on performance data.
Excellent communication, leadership presence, and organizational skills.
Ability to maintain professionalism, urgency, and follow-through in a fast-moving environment.
Why Join Us
Employee-first culture focused on work-life balance and career development
Strong operational support systems
Mission-driven team that deeply values quality care
Opportunities for expansion, innovation, and professional growth
Compensation
$95000/year plus Bonus Potential
Operations Manager
Senior operations manager job in Tontitown, AR
Job Description
FUNCTIONAL ROLE
The Operations Manager serves as the key link between executive leadership and both shop and field operations. This individual provides leadership, oversight, and accountability across projects, ensuring work is executed on time, within budget, and to the highest quality and safety standards. They will supervise the Shop Manager, coordinate with Project Managers, and maintain active communication with Field Crew Leaders.
This role requires a veteran of the construction and fabrication industries - someone with 10+ years of hands-on experience who can confidently assess job progress, interpret blueprints, track budgets, and serve as the company's “go-to” point for operational status.
KEY RESPONSIBILITIES
Act as the primary liaison between executives and shop/field operations.
Supervise the Shop Manager, Project Managers, and Field Crew Leaders.
Monitor project status, budgets, schedules, and deliverables; provide timely reporting to executives.
Conduct regular site visits to evaluate progress, verify percent complete, and resolve issues.
Coordinate fabrication and field needs to keep projects on track.
Review drawings, blueprints, and shop drawings to ensure compliance with design intent.
Implement and manage job tracking systems, workflows, and operational reporting.
Lead operational meetings and enforce accountability across teams.
Uphold safety standards and ensure OSHA compliance across all job sites.
Occasionally assist with hands-on work (fabrication/welding) if required.
Support hiring, training, and performance management of shop and field leadership staff.
Requirements
Required Qualifications
Minimum 10 years' experience in construction, fabrication, or millwright operations.
Strong background in welding and metal fabrication.
Demonstrated ability to manage both shop and field operations.
Proficiency with Microsoft Office Suite and job tracking/project management software.
Ability to interpret technical drawings and specifications.
Strong leadership, communication, and organizational skills.
Willingness to travel to job sites (all within hours of Tontitown).
Preferred Qualifications
Degree in construction management, engineering, or related field.
Certifications such as PMP, CWI, or OSHA.
Experience with Lean manufacturing or continuous improvement.
Familiarity with AWS codes and fabrication standards.
Performance Indicators
Projects completed on schedule and within budget.
Clear and timely communication between executives, shop, and field.
Accurate job tracking and reporting systems in place.
High quality and safety standards consistently maintained.
Reduced downtime and improved coordination across operations.
Benefits
Company vehicle and phone provided
Full benefits package (health, retirement, PTO, etc.)
Performance bonuses available
Senior Preconstruction Manager
Senior operations manager job in Springdale, AR
Salary:
Baldwin & Shell Construction Company is searching for a Senior Preconstruction Manager who will thrive in our Northwest Arkansas Team.
The Senior Preconstruction Manager plays a key management role in the organization and implementation of all preconstruction services. This position leads and owns Baldwin & Shells front-end project delivery from the beginning of pursuits through GMP and is charged with providing and coordinating all preconstruction services for the division. Youll manage a portfolio of pursuits and projects (typically $10MM-$130MM+, various delivery methods), mentor team members, and be a client-facing member of the divisional team who turns concepts into reliable, executable project plans. The Senior Preconstruction Manager reports to the Division Preconstruction Leader or Division President.
In support of our corporate mission and values, our preconstruction mission is to provide best-in-class professional preconstruction services to inspire trust with our teams and customers through communication, coordination, collaboration, and planning. Our preconstruction team is driven by our core values of trust, courage, collaboration, excellence, and ownership. These principles shape our culture, guide our decisions, and inspire us to achieve meaningful results together.
Responsibilities:
Conduct all business in accordance with the American Society of Professional Estimators Code of Ethics.
Uphold and promote Baldwin & Shells Preconstruction & Estimating Mission, Vision, and Values.
Coordinate estimating teams to perform checks between drawings and specifications for discrepancies or omissions and assist when needed.
Build trust with owners, architects, trade partners, and suppliers, through proactive options analysis and clear communication, often as the primary point of contact.
Participate in department meetings as scheduled.
Coordinate preconstruction service calendar.
Follow market trends in construction related areas and utilize relevant information in the development, presentation, and implementation of preconstruction budgets.
Assist in developing and implementing policies and procedures for the standardization of divisional estimate information delivery processes for cost presentations.
Plan and run the full preconstruction process.
Provide management of estimating staff assigned to provide preconstruction services.
Provide quantity surveys, estimate pricing, electronic and telephonic solicitations, and competitive bid proposal summary management as assigned.
Provide analysis reports for all active preconstruction activities.
Maintain and develop network of current and past customer and A/E contacts through regular calls, meetings, coffees, dining, etc.
Be vigilant of new business opportunities; and work to develop relationships with key contacts.
Monitor construction market data publications and relay to the Division President and business development personnel.
Represent the company at professional, civic and industry events.
Attend social functions to maintain and elevate awareness of Baldwin & Shell.
Market Baldwin & Shell, both internally and externally.
Collaborate in the qualification of opportunities, preparations of presentations, qualifications, and proposal documents for the division. Participate in project interviews and presentations as required.
Develop and lead conceptual and schematic budget development.
Lead DD and CD estimates; develop and reconcile cost models with design teams.
Develop trade package, target value delivery, and GMP strategies, assist in the prequalification of trade partners, and lead outreach (including local/small/diverse firms).
Develop project specific risk registers and ensure risks are properly addressed through the preconstruction process.
Leverage market intelligence (labor/material trends) to advise teams on buyout timing, alternates, and risk.
Facilitate constructability and logistics reviews; integrate schedule with cost at each phase.
Champion preconstruction software and technology tools and coordinate with VDC.
Coach and develop estimators and preconstruction managers; drive Baldwin & Shell standards, templates, and QA/QC.
Support handoff to Operations with a detailed turnover package (assumptions, buyout plan, risk register).
Develop and estimate General Conditions and Construction Requirements, coordinating with Operations on logistics, staffing, and schedule.
Facilitate value analysis and drive value management without eroding scope or quality.
Minimum Qualifications:
Have 10-15 years of experience in Commercial Construction Estimating, Preconstruction or related project management experience with increasing leadership and proven success with GMP development. Approximately half of this time should have been spent in senior estimator, preconstruction manager, or similar leadership roles.
Experience with construction management / negotiated, design-build, and hard bid projects.
Proficient in Microsoft Outlook, Excel, Word and PowerPoint.
Executive-level client presence, strong writing/presentation, crisp decision-making, and collaborative leadership.
Must possess strong documentation, organizational and time management skills and the ability to perform under pressure.
Must possess strong attention to detail and accuracy.
Deep quantity takeoff and systems knowledge (MEP, enclosure, structure).
Fluency with multiple preconstruction platforms.
Comfort across K-12/higher ed, healthcare, civic, and commercial work.
Demonstrated proficiency with developing early general conditions and general requirements estimates.
Experience executing value analysis to optimize quality and cost.
Preferred Qualifications:
Bachelors degree in Construction Management, Architecture, Engineering, a related field, or equivalent combination of education and experience.
Experience with WinEst, On-Screen Takeoff, BlueBeam Revu, or other preconstruction technology platforms.
Professional certifications or credentials (i.e. LEEP AD, DBIA, CPE, etc.).
Please note that this job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
What we offer:
Highly competitive compensation
401(k) retirement with matching funds
Health, Dental, and Vision insurance
8 Paid holidays
Vacation accrual
Company stock purchase option
Short-term disability
Maternity and Paternity Leave
Pet insurance
Free and confidential Employee Assistance Program
Excellent work environment
Baldwin & Shell is proud tooffer highly competitive compensation, benefits package, and a family work environment!
If you think you would thrive in this position, please apply with us today!
For more information or questions, please reach out to our Human Resources Team:
Email: ********************* ATTN: HR
Phone: ************
Baldwin & Shell is a drug-free workplace and an E-Verify participant.
Baldwin & Shell is proud to be a part of an Equal Opportunity Employer to include women, minorities, veterans, persons with disabilities, color, sex, sexual orientation, gender identity, religion, origin, and genetic information. All are encouraged to apply!
Easy ApplySenior Manager of Dispatch
Senior operations manager job in Fort Smith, AR
Job Description
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America's Best Small Employers.
Summit is a growing natural gas utility providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting opportunity for a Senior Manager of Dispatch. This hybrid role can be based at one of our offices in Fort Smith or Maumelle, Arkansas, or in Shreveport, Louisiana.
POSITION SUMMARY
Responsible for leading and managing dispatch operations to ensure timely and efficient routing of work and emergency notifications. This manager is responsible for dispatch operations in Shreveport LA, Maumelle AR, and Fort Smith AR including union and non-union teams. Key responsibilities include overseeing dispatch teams, optimizing routes, monitoring performance, resolving issues, ensuring regulatory compliance, and collaborating with other departments on a routine basis. The role requires strong leadership, problem-solving, and communication skills, along with expertise in dispatch software used throughout all Summit Utilities.
PRIMARY DUTIES AND RESPONSIBILITIES
Lead, train, and manage dispatch staff, while monitoring and analyzing dispatch performance metrics to drive improvements.
Manage dispatch schedules to maximize efficiency and minimize delays.
Implement route optimization strategies and leverage technology for real-time tracking.
Ensure compliance with company policies, DOT regulations, and safety protocols.
Collaborate with customer service and field operations to resolve scheduling conflicts.
Analyze performance metrics and drive process improvements.
Serve as a point of contact for internal and external customers to ensure safe seamless operations.
Ensure proper leadership availability and support during emergency events impacting the organization on a 24/7/365 basis.
Perform other duties as required including providing support and expertise to the Customer Service, Credit/Collections, and Field Operations work units.
Facilitate and/or participate in policy, procedure, or compliance collaborations with other departments as dispatch representatives.
Represent dispatch department in meetings and presentations.
EDUCATION AND WORK EXPERIENCE
Bachelor's degree in business, Logistics, or related field (or equivalent experience).
5+ years of dispatch or field operations experience in a natural gas utility preferred.
2 years of supervisory experience, preferred.
KNOWLEDGE, SKILLS, ABILITIES
Strong knowledge of dispatch systems and route optimization tools.
Excellent leadership, communication, and problem-solving skills.
High attention to detail and strong organizational skills.
Ability to demonstrate effective coaching through improved performance.
Comfortable providing feedback and coaching to team members.
Ability to implement changes to policies, procedures or overall direction and follow through on the same.
Effective interpersonal/human relation skills exhibited when dealing with employees and difficult customers when elevated to this level.
Strong verbal & written communication skills.
Ability to effectively work in a demanding, fast pace and changing environment.
Enthusiastic and energetic customer service attitude.
Comfortable working with all levels of employees and management.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.
Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.
Operations Manager
Senior operations manager job in Springdale, AR
The Operations Manager (OM) manages the operations of the restaurant during scheduled shifts. Responsible for learning and supporting the General Manager (GM) and Assistant General Manager (AGM) in developing and achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Assist AGM in schedule generation, planning and management, inventory management and some disciplinary actions. Assist AGM in evaluating employees throughout the year and hiring and training new employees.
Key Accountabilities
Job Essentials Roles & Responsibilities:
Demonstrate the company's Vision and Values: People First, Power of the Team, Open Communication, Focus and Accountability, Speed and Simplicity, and Excellence.
Monitor and document crew member performance utilizing the People First System; provide support and opportunities to achieve their full potential.
Identify employee concerns and communicate to AGM. Assist AGM in addressing concerns.
Educate and empower crew members to solve guest issues. Identify and resolve minor issues that require manager involvement. Communicate major issues to the AGM.
Educate and coach crew members to follow regulations and meet customer service standards
Support financial objectives by motivating staff and implementing marketing strategies.
Schedule employee shifts, balancing employee's work/life considerations and needs of business.
Manage crew member clock ins, clock outs and breaks. Hold crew members accountable for tardiness.
Support physical inventories by ensuring items are properly organized. Assist with truck deliveries. Order food and paper supplies. Support AGM in calculating food and labor cost.
People Management:
Develop and motivate Certified Trainers and Team Leads. Monitor and formally evaluate their performance relative to established goals.
Ensure Crew Member and Shift Leader compliance with productivity and service standards.
Demonstrate ability to adapt to change. Support and lead direct reports through changes.
Quality Management:
Execute restaurant operations, ensuring strict adherence to company-wide QSC, safety and sanitation standards.
Maintain equipment to ensure productivity levels are met. Identify issues and communicate maintenance or repair needs to AGM.
Assist in execution of local marketing programs.
Identify operational issues in restaurant and communicate to AGM.
Attend required OM meetings. Move the business forward toward objectives by sharing input and feedback and identifying best practices.
Ensure key deadlines are met through time management and delegation.
Assist in coordination, implementation and execution of new initiatives, as directed by AGM or GM.
Financial Management:
Support and assist in executing financial performance of the restaurant.
Identify financial trends and performance improvement opportunities and communicate to the AGM.
Responsible for accurate documentation of cash and receipts, food costs and operating expenses.
Assist in preparing and reviewing financial reports.
Disclaimer This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including, but not limited to setting requirements for each job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interviewing, hiring, or the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
We use eVerify to confirm U.S. Employment eligibility.
Cleaning and Restoration Operational Manager
Senior operations manager job in Springdale, AR
Job DescriptionBenefits:
Competitive salary
Company car
Paid time off
Role:
Cleaning and Restoration Operational Manager
Benefits and Perks
Competitive Salary
Fast Paced Environment
Job Summary:
Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Restoration teams. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, ensuring that projects are completed efficiently, safely, and to the highest industry standards. This role requires a hands-on approach, as the manager will also need to step into the field to assist with carpet cleaning jobs when necessary, providing top-tier customer service.
Cleaning and Restoration Operational Manager Responsibilities:
Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety
standards.
Manage and schedule teams for efficient execution of water restoration, carpet cleaning,
and related services.
Conduct quality control inspections to ensure adherence to IICRC standards and
company protocols.
Perform field work as necessary, assisting teams with carpet cleaning and restoration
jobs to maintain quality, provide leadership, and ensure smooth operations.
Train and mentor team members on techniques, safety procedures, and equipment use,
ensuring they stay up-to-date with industry standards.
Ensure compliance with OSHA regulations, safety policies, and maintain proper
documentation of safety protocols and training.
Serve as the primary point of contact for clients, ensuring excellent communication,
addressing concerns, and ensuring overall satisfaction.
Work with upper management to set and achieve operational goals, drive revenue
growth, and monitor key performance indicators.
Assist in developing and implementing new procedures to streamline operations and
improve service delivery.
Maintain and track inventory of equipment and supplies, ensuring all resources are
readily available and maintained in good working order.
Oversee reporting and documentation for all restoration and cleaning projects, including
work orders, client records, and billing information.
Cleaning and Restoration Operational Manager Qualifications
Preferred Certifications:
IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in:
WRT (Water Restoration Technician)
CCT (Carpet Cleaning Technician)
AMRT (Applied Microbial Remediation Technician)
OSHA 30 Certification.
Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
Proven experience in team management and leadership roles.
Strong organizational, communication, and customer service skills.
Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.
Company Overview
An opportunity to join one of the fastest growing cleaning and restoration businesses in the United States. Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. With a commitment to excellence and a focus on sustainable practices, Voda utilizes the latest technologies and techniques to ensure optimal results. Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.
Apply now!
Operations Manager
Senior operations manager job in Bentonville, AR
Job Description
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
What you'll do
Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Ensure that proper parking, security, and cash control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll, and petty cash.
Monitor facility maintenance for cleanliness standards.
Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.
Qualifications
What you need
Demonstrates ability to lead, manage and motivate a diverse group of team members.
Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
Prior experience developing budgets and P&L (Profit and Loss) review a plus.
Ability to react and problem-solve quickly.
Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
Senior Manager, Data Science
Senior operations manager job in Bentonville, AR
We are looking for a highly skilled and experienced Senior Manager of Data Science to lead our team in developing and deploying innovative solutions in the Generative AI (GenAI) space. This role demands a strong engineering background, proficiency in traditional statistics, and expertise in various machine learning techniques.
Key Responsibilities:
Leadership & Team Management:
Lead a high-performing team of 8-10 data scientists and machine learning engineers.
Foster a collaborative and innovative environment, ensuring tight deadlines are met and impactful projects are delivered.
Oversee the career progression and development of junior team members.
Technical Expertise:
Utilize expertise in NLP, LLM,and traditional machine learning techniques within an agentic framework.
Scale and deploy data science prototypes, ensuring robust and efficient solutions.
Apply traditional statistical methods to enhance model accuracy and reliability.
Strategic Planning:
Collaborate with the team to develop and execute a technology roadmap for GenAI and forecasting projects.
Engage with tough product and business stakeholders, effectively managing expectations and delivering impactful solutions.
Drive large-scale projects with significant business impact, coordinating efforts across data science, product management, ML engineering, and end-user teams.
Stakeholder Management:
Handle challenging stakeholders with professionalism and strategic insight.
Ensure alignment between technical solutions and business objectives, maintaining clear communication channels.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
Proven experience in managing large teams and delivering high-impact projects.
Strong background in engineering, with the ability to scale and deploy data science solutions.
Expertise in NLP, LLM, GenAI, and traditional machine learning techniques.
Proficiency in traditional statistics and their application in data science.
Excellent stakeholder management skills, with the ability to handle tough product and business stakeholders.
Strong leadership and team management skills, with a focus on career development for junior team members.
Gaming Operations Manager
Senior operations manager job in Grove, OK
Job Details All GLC Properties - Grove, OK Full Time $50000.00 - $55000.00 Salary/year AnyDescription
Gaming Operations Manager
Department: Management
Classification: Key
Exemption Status: Non-exempt
Reports To: Assistant General Manager
Pay Grade: TBD
Location: All GLC Locations
Position Summary - The Gaming Operations Manager is responsible for overseeing the efficient operation of the slot machines and table games on the casino floor. This role requires a deep understanding of gaming regulations, excellent leadership skills, and a commitment to delivering an exceptional guest experience. The Gaming Operations Manager works closely with other casino departments to ensure smooth operations, maintain compliance with gaming laws, and maximize revenue.
Essential Functions - An individual in this role must be able to perform the following functions with or without reasonable accommodation.
Oversee the day-to-day operations of the slot machines and table games, including scheduling, staffing, and equipment maintenance.
Monitor game performance, analyze data, and implement strategies to optimize revenue and profitability.
Ensure that all gaming activities comply with tribal, state, and federal regulations.
Develop and implement policies and procedures to enhance efficiency and guest satisfaction.
Recruit, train, and supervise slot attendants, slot technicians, dealers, and other gaming staff.
Conduct regular performance evaluations and provide coaching and feedback to improve employee performance.
Foster a positive work environment that encourages teamwork, professionalism, and guest-focused service.
Monitor guest satisfaction levels and implement initiatives to enhance the overall gaming experience.
Stay informed about industry trends and competitor offerings to identify opportunities for improvement and innovation.
Implement and enforce security protocols to safeguard assets, prevent fraud, and ensure the integrity of gaming operations.
Conduct regular audits and inspections to ensure compliance with gaming regulations, internal policies, and industry standards.
Work with regulatory agencies and participate in inspections and audits as required.
Qualifications
High school diploma or G.E.D. and Slot experience required.
Cash Handling experience preferred.
Knowledge, Skills, and Abilities
Ability to lead and motivate team members, fostering a positive and productive work environment.
Ability to multitask and work as part of the team and to promote a cooperative approach between departments.
Skilled in the use of Microsoft Suite and Adobe.
Excellent interpersonal communication skills to resolve issues with guests and staff.
Ability to read, comprehend and interpret complex written and oral instructions.
Ability to follow complex procedures.
Knowledge of implementation and successful installations to the Oasis System.
Knowledge of the different Oasis modules.
Ability to accurately count currency.
Ability to remain calm in emergencies or stressful situations.
Other Requirements - Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a preemployment drug screening prior to beginning employment. Must be at least 18 years of age.
Physical Requirements - Position requires the ability to lift up to 50 lbs., climb, bend, or kneel for extended periods.
Work Environment - Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights.
Special Working Conditions - The position requires flexibility to work any shift including weekends and holidays.
This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.
Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.
Grand Lake Casino reserves the right to amend this job description.
Qualifications
Qualifications
High school diploma or G.E.D. required
Slot experience required.
Cash Handling experience preferred.
Table Games experienced preferred
Business Manager. Own Brands
Senior operations manager job in Bentonville, AR
Business Manager
We build people, brands and businesses! We are looking for a dynamic Business Manager to join one of our account teams. Reporting to a Senior Business Manager or Director, this position is responsible for the overall management of a single account with limited categories and limited team functions or a key category or categories within a larger account in the brokerage business. This role will have responsibilities within the execution of strategic plans, business plans, budgeting, hiring for the account team.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Achieve budgeted goals for area of accountability.
Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting.
Ensure execution of the Large Account Management Process framework to identify the most critical initiatives and relationships and work with the team to lay out short and long-term plans to achieve relationships at the appropriate level for the account or assigned category business unit.
Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities.
Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise.
Execute new strategic initiatives for the account or the assigned categories.
Qualifications:
Bachelor's degree required; MBA/Graduate Degree preferred
3 years of professional work experience required; 5 years preferred
Experience in building and nurturing brands; private brand management a plus
Demonstrated ability to lead and develop teams
Ability to contribute to setting and achieving budgets
Good grasp of Product Development, Marketing, Retail, Category Management, and Logistics
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Job Duty
Business/Functional Results
Achieve budgeted goals for area of accountability
Support account team in the development of sales plans
Effectively negotiate supplier commission rates to grow category or team revenue
Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting
Manages assigned categories, performs analysis, and develops and recommends strategy within assigned area of responsibility
Interprets trends and other sales analysis data to assist Sr. Business Manager
Performs increasingly complex interactions with suppliers, taking ownership and including rate negotiation
Collaborates and partners with marketing resources, both internal and external (note: international may have more autonomy to develop their own marketing plans)
May assist with needs for innovation
Demonstrates increased innovation and autonomy around marketing, brand management and consumer data analytics; may lead team providing more experience and covering more suppliers
Performs activities in a consultative manner, influencing and convincing buyers, effectively selling various services
Managing Execution
Ensure execution of the LAMP framework to identify the most critical initiatives and relationships and work with the team to lay out short and long term plans to achieve relationships at the appropriate level for the account or assigned category business unit
Allocate resources at the account level or within assigned category business unit
Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities
Develop strong supplier relationships by obtaining alignment and developing and delivering on mutually established goals.
Generating Talent
Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise
Assure succession plans are in place for critical roles
Motivates, directs and inspires team members to deliver on the agreed upon metrics of the customer and suppliers in conjunction with the needed resources/teams across the enterprise
Identify expected level of decision-making and expected level of risk-taking for team members
Strategic Leadership
Execute new strategic initiatives for the account or the assigned categories
Support, provide guidance with customer issues relating to cost/value
Foster thought leadership within account team
Demonstrate an understanding of the Private Brand landscape, best practices and where customers currently exist in these arenas
Typically 1 - 3 reports
Managing Relationships
Directs, delegates and empowers effectively
Supervisory Responsibilities
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
- Travel and Driving are not essential duties or functions of this job
Minimum Qualifications
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree or equivalent experience
Field of Study/Area of Experience: Business
3-5 Years of experience in building and nurturing brands; private brand management a plus
Skills, Knowledge and Abilities
Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
Strong Written & Verbal Communication Skills
Conflict Management Skills
Decision Making Skills
Strong Priortizing Skills
Excellent Customer Service Skills
Track Record of Building & Maintaining Customer/Client Relationships
Ability to Visualize & Plan Objectives & Goals Strategically
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Auto-ApplyPeople and Operations Manager
Senior operations manager job in Bentonville, AR
Job DescriptionDescription:
The People and Operations Manager serves as an advisor and consultant to business leaders, aligning human resources initiatives with business objectives at Nuqleous. The role will also focus on supporting the business operations function at a fast-paced, technology-driven organization. The role is responsible for fostering a high-performance culture, driving talent management strategies, leading process improvement initiatives, and supporting organizational effectiveness to ensure the company attracts, develops, and retains top technical talent.
Key Responsibilities
Strategic Partnership: Collaborate with business leaders to understand their goals and challenges and develop HR strategies that support organizational objectives and drive employee engagement
Talent Acquisition & Management: Work closely with the Talent Acquisition team to identify workforce needs, support recruitment efforts, and ensure a seamless onboarding experience for new hires
Business Operations: Focus on process improvement and driving efficiencies in the organization, particularly through technology
Organizational Development: Lead initiatives to enhance organizational effectiveness, foster a positive culture, including succession planning, leadership development, and change management
Compensation & Benefits: Partner with compensation specialists to ensure competitive and equitable rewards programs that attract and retain top talent in the technology sector
Diversity & Inclusion: Champion diversity and inclusion efforts, fostering a culture of respect and belonging across all teams.
Data-Driven Decision Making: Establish and analyze HR metrics and trends to provide actionable insights and recommendations to business leaders
Compliance: Ensure company policies and practices comply with applicable labor laws and regulations, particularly in the technology industry
Requirements:
Bachelor's degree in human resources, Business Administration, or related field; Master's degree or HR certification preferred.
3 to 5 years of progressive HR experience, with at least 2 years in a business partner or consulting role, preferably within a technology company
Strong understanding of HR best practices, employment law, and technology industry trends
Excellent communication, interpersonal, and influencing skills
Demonstrated ability to manage multiple priorities in a dynamic, fast-paced environment
Proficiency in HRIS systems
Core Competencies
Strategic Thinking
Problem Solving
Relationship Building
Change Management
Confidentiality & Integrity
Results Orientation
Sr. Manager, ERP
Senior operations manager job in Bentonville, AR
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The Sr. Manager, ERP will work as part of the Lennar HR Technology team and will be responsible for leading various efforts and complex projects pertaining to all technology within the Corporate Systems value stream. This incumbent will own the end-to-end customer experience and help drive and influence the product roadmap to meet the customer needs. This role will liaison directly with internal customers to represent their journey, working cross-functionally to guide products from conception to launch. A strong candidate will demonstrate excellent communication skills, problem solving capabilities, have an analytical mindset, and the ability to bridge the technical and business worlds. The ideal candidate must also have a passion for driving change and be customer obsessed.
* A career with purpose.
* A career built on making dreams come true.
* A career built on building zero defect homes, cost management, and adherence to schedules.
Your Responsibilities on the Team
60% Strategy & Planning:
* Develop and maintain the ERP roadmap in alignment with business goals and enterprise architecture standards.
* Partner with Finance, Operations, and HR leadership to translate business needs into scalable ERP solutions.
* Drive ERP modernization initiatives, including integrations with best-of-breed applications and cloud-based tools.
* Champion continuous improvement, standardization, and automation of business processes. Direct the direction of features for design systems and break down the product vision into continuous value delivery.
* Coordinate with business relationship managers to ensure the business users are satisfied with the current service levels and application functionality.
* Lead the product development team, ensuring successful delivery of roadmap releases and features while achieving product goals and KPIs.
* Proactively address product development issues and escalate to senior leadership when necessary.
* Conduct discovery sessions with internal stakeholders, validating opportunities and solutions to define and manage the product roadmap.
* Demonstrate ability to conduct high level needs analysis and produce reporting and data analysis.
* Demonstrate ability to plan, meet deadlines, and manage competing priorities. Ability to work in a fast-paced dynamic work environment.
* Actively Manage business relationships with respectful candor and hold the line on product mindset and be culture change agent.
* Inform and support the product portfolio vision and ensure its alignment with overall business strategies and objectives.
* Manage resource pipelines to ensure timely delivery and proper support for products and services within the portfolio.
* Monitors effectiveness of current business practices and identifies areas for improvement/innovation. Has exceptional skills and expertise of business processes, and IT systems related to application security.
* Exhibits strong facilitation and communication skills both written and oral and interacts with technical and business personnel.
* Ensure compliance with technical best practices, standards and policies.
10% Delivery & Execution:
* Coordinate with business relationship managers to ensure the business users are satisfied with the current service levels and application functionality.
* Manage and direct the activities of up to 4 resources (i.e., specific application support managers.
* Ensure products are aligned with company, stakeholder and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction.
* Documents, reviews and ensures that all quality and change control standards are met.
* Formulates, tests and refining assumptions and hypotheses through user research and testing.
* Creates, prioritizes and accepts user stories; incorporates them into release planning.
* Identifies pros, cons, issues, obstacles, dependencies and values associated with features and enhancements.
30% People:
* Lead, mentor, and develop a high-performing ERP team of Business Analysts, Developers, and Functional Leads.
* Assign resources, manage workloads, and prioritize initiatives to meet corporate objectives.
* Foster a collaborative culture focused on innovation, accountability, and professional growth. Fosters collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments.
* Advocates for the end user and stakeholder by empathizing with and understanding user needs and becoming the domain expert.
* Regularly work with the team to continuously assess progress, disseminate lessons learned, and understand next steps.
* Manages cross functional team and stakeholder expectations to execute product strategy; provides education to requestors to determine prioritization based on tangible benefits and/or user experience.
* Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, stakeholders, associates, etc.) and in all formats the product's long-term strategy which is used to prioritize short-term action.)
Requirements
* Bachelor's Degree or equivalent certified practical experience; secondary degree preferred (e.g., masters, PhD).
* 7+ years progressive experience concurrent with 3+ years in technical product management and 1+ years in leading product teams.
* 8+ years of progressive experience with JD Edwards EnterpriseOne (E1) including configuration, development, and support.
* Hands-on experience with core modules such as Financials, Procurement, Inventory, Job Cost, Manufacturing, and HR/Payroll.
* Proven success leading JDE upgrades (e.g., from 9.1 to 9.2), integrations, or modernization initiatives.
Technical Skills:
* Deep understanding of JDE E1 architecture, CNC administration, and Orchestrator Studio.
* Knowledge of integration frameworks, security, and data governance.
* Experience with complementary systems such as Workday, Power BI, or DSI Mobile Apps preferred.
Certifications (Preferred):
* Oracle JD Edwards Certifications
* Lean Six Sigma, PMP, ITIL, or similar credentials Experience driving product roadmap, design and execute against leaderships overall strategy.
* Ability to deliver results in a complex, matrixed environment, driving alignment across multiple stakeholders, break down complex problems, and drive solutioning.
* Strong communication skills with proven experience handling collaboration across executives and other stakeholders.
* Strong analytical skills, leading research, analysis, and data insights to inform decisions.
* Application Certifications are a plus.
Physical & Office/Site Presence Requirements:
This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.
This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Auto-ApplyBusiness Manager. Own Brands
Senior operations manager job in Bentonville, AR
Business Manager
We build people, brands and businesses! We are looking for a dynamic Business Manager to join one of our account teams. Reporting to a Senior Business Manager or Director, this position is responsible for the overall management of a single account with limited categories and limited team functions or a key category or categories within a larger account in the brokerage business. This role will have responsibilities within the execution of strategic plans, business plans, budgeting, hiring for the account team.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Achieve budgeted goals for area of accountability.
Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting.
Ensure execution of the Large Account Management Process framework to identify the most critical initiatives and relationships and work with the team to lay out short and long-term plans to achieve relationships at the appropriate level for the account or assigned category business unit.
Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities.
Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise.
Execute new strategic initiatives for the account or the assigned categories.
Qualifications:
Bachelor's degree required; MBA/Graduate Degree preferred
3 years of professional work experience required; 5 years preferred
Experience in building and nurturing brands; private brand management a plus
Demonstrated ability to lead and develop teams
Ability to contribute to setting and achieving budgets
Good grasp of Product Development, Marketing, Retail, Category Management, and Logistics
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Job Duty
Business/Functional Results
Achieve budgeted goals for area of accountability
Support account team in the development of sales plans
Effectively negotiate supplier commission rates to grow category or team revenue
Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting
Manages assigned categories, performs analysis, and develops and recommends strategy within assigned area of responsibility
Interprets trends and other sales analysis data to assist Sr. Business Manager
Performs increasingly complex interactions with suppliers, taking ownership and including rate negotiation
Collaborates and partners with marketing resources, both internal and external (note: international may have more autonomy to develop their own marketing plans)
May assist with needs for innovation
Demonstrates increased innovation and autonomy around marketing, brand management and consumer data analytics; may lead team providing more experience and covering more suppliers
Performs activities in a consultative manner, influencing and convincing buyers, effectively selling various services
Managing Execution
Ensure execution of the LAMP framework to identify the most critical initiatives and relationships and work with the team to lay out short and long term plans to achieve relationships at the appropriate level for the account or assigned category business unit
Allocate resources at the account level or within assigned category business unit
Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities
Develop strong supplier relationships by obtaining alignment and developing and delivering on mutually established goals.
Generating Talent
Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise
Assure succession plans are in place for critical roles
Motivates, directs and inspires team members to deliver on the agreed upon metrics of the customer and suppliers in conjunction with the needed resources/teams across the enterprise
Identify expected level of decision-making and expected level of risk-taking for team members
Strategic Leadership
Execute new strategic initiatives for the account or the assigned categories
Support, provide guidance with customer issues relating to cost/value
Foster thought leadership within account team
Demonstrate an understanding of the Private Brand landscape, best practices and where customers currently exist in these arenas
Typically 1 - 3 reports
Managing Relationships
Directs, delegates and empowers effectively
Supervisory Responsibilities
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
- Travel and Driving are not essential duties or functions of this job
Minimum Qualifications
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree or equivalent experience
Field of Study/Area of Experience: Business
3-5 Years of experience in building and nurturing brands; private brand management a plus
Skills, Knowledge and Abilities
Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
Strong Written & Verbal Communication Skills
Conflict Management Skills
Decision Making Skills
Strong Priortizing Skills
Excellent Customer Service Skills
Track Record of Building & Maintaining Customer/Client Relationships
Ability to Visualize & Plan Objectives & Goals Strategically
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Auto-ApplyBusiness Manager
Senior operations manager job in Bentonville, AR
Job Details Experienced Glen at Polo Park - Bentonville, AR Full Time
Business Manager
Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.
The main responsibilities of the Business Manager are Rent Collection processes and managing the Community Delinquency. They are also responsible for assisting the Community Manager in directing and coordinating on-site personnel, organizing financial, administrative, and leasing operations, maintaining the property and maintaining excellent resident relations.
Responsibilities:
Assists with the management of Community Peronelle, Vendors and Contracts
Provide a positive and genuine experience to all current and future residents
Assists in the facilitation of monthly operations: compiling reports, monitors and head's up rent collection efforts, make bank deposits, assists with eviction proceedings, reviews daily invoices and process as outlined by Manager.
Use high level communication skills when dealing with current and future resident
Prioritizes tour path and ensures curb appeal is up to par on property - Communicate any feedback to Maintenance team and Community Manager
Ensures Ledgers are complete and correct
Rent Collection process through evictions
Assists with inputting new applicants and the screening process, inputs new leases and renewals daily
Delinquency - follow up to make sure any unpaid balances are brought to $0
Handles all resident issues and is able to convey information to Community Manager and Leadership Team.
Strong ability to mediate and assess current and future resident feedback
Assists with resident retention activities
Scheduling and following up with progress of maintenance work orders and future move ins.
Requirements
Position requires a minimum of 1-2 years of experience as an on-site Assistant Manager.
Ability to work the first weekend of the month to assist with Rent Collection and additional weekends and evenings as needed
Great attention to detail
In depth knowledge reading and interpreting ledgers
RealPage experience is preferred
Competence in Microsoft Suite and Property Management Software strongly preferred.
Participate in training to comply with new or existing Fair Housing laws.
Present self in a neat, clean, and professional manner at all times
Comply with expectations as demonstrated in the Employee Handbook.
RR Living Values
Be Your Best. Do Your Best
We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness.
Honesty, Integrity, and an Unwavering Commitment to Excellence
Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed -- creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners & owners. Simply put, we Care.
Empowered Associates, Obsessively Purpose-Driven and Stronger Together
Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization.
The Magic is in the Details
Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve.
Passion and Care Defines Our Team
Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.
Medical Operations Manager
Senior operations manager job in Bentonville, AR
DESCRIPTION
SUMMARY OF RESPONSIBILITIES
The Medical Operations Manager serves as an administrator of an ambulatory surgery center for both the clinic and the ambulatory surgery center (ASC). The duties of this position include, but are not limited to, supervising the nursing staff, overseeing patient care and administrative functions such as record keeping and materials management, and adding, changing and implementing policies. This person possesses strong leadership qualities, conflict-resolution skills and good judgment. The Medical Operations Manager provides key supervision for all clinic functions in his or her location and serves as the central administrator of its daily operations. The Medical Operations Manager provides multi-disciplinary training for new hires and current employees; and monitors, implements, and enforces policies and standards relating to PTCOA's unique employment setting to maximize the delivery of exceptional patient care. The Medical Operations Manager additionally exercises significant discretion in hiring support staff, ordering supplies, and coordinating clinic scheduling.
ESSENTIAL FUNCTIONS
Supervising and reviewing nursing staff, timekeeping, ensuring appropriate staff for volume and making staff assignments.
Overseeing department budget and materials management.
Reporting policy updates and changes to high-level staff members.
Maintaining high standards of care and recording/reporting if there is a deviation in the standard of care.
Managing patients' data and medical records.
Acting as a liaison for patients, families, providers and staff with direction or assistance as needed.
Maintains a safe environment for patients and staff.
Oversees all aspects of perioperative patient experience.
Using problem solving and conflict resolution skills to foster effective work relationships with team members.
Daily Operations. Ensures smooth daily operation of the practice; appropriately troubleshoots problems and proactively identifies issues and develops recommendations for resolving issues. Manages daily staffing to ensure optimal operation of the Clinic. Provides effective guidance and feedback to all operational areas while developing a thorough knowledge of all departments and functions. Creates a respectful workplace and is accessible, open to new ideas, and respectful of the opinions of others, fostering a cooperative and collaborative environment. Responsible for all aspects of providers' schedules and scheduling templates.
Patient Service. Provides superior patient service and an exceptional patient experience, demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and other applicable standards. Receives and assesses complaints and questions from patients of the Clinic and determines, based on guidance provided, the appropriate action to take in order to achieve resolution. Oversees the patient feedback program.
People Management. Supervises all non-provider staff within the Clinic. Leads by example and always motivates diverse teams with self-confidence by exemplifying the company mission, values, and culture. Adapts leadership style to effectively deal with different situations and people, responding professionally when confronted with changes, adversity, and other work-related pressures. Ensures employee compliance with all applicable policies and procedures. Counsels and, in collaboration with the Human Resources Department, disciplines employees when necessary. Performs all supervisory timekeeping tasks in HRIS system and manages time off calendar for all Clinic staff. Conducts performance evaluations for new hires at the end of their introductory period, as well as on an annual basis for all staff. Leads regular staff meetings. Assists with recruiting tasks and hiring decisions.
Coordination with Administration. Works closely and regularly with members of various departments (Human Resources, Finance, IT, Patient Support, etc.) to ensure that Clinic is following all appropriate policies, procedures, etc. with respect to that subject area. Serves as resource for all administrative departments for anything needed from Clinic.
Training, Education and Policy Enforcement. Ensures that new hires are properly trained on all applicable policies, procedures, regulations, etc. needed to successfully perform their jobs. Monitors employee performance as necessary to identify the need for additional training and ensures that such training is provided. Regularly audits patient charts to confirm that providers and staff are complying with internal policies, as well as applicable federal and state regulations. Ensures that providers and staff are using appropriate versions of policies, forms, procedures, EMR updates, etc. Maintains copies of all applicable PTCOA policies, including the Employee Handbook and the Policies and Procedures Manual, among others, and ensures that employees are familiar with and following such policies.
Compliance. Ensures Clinic's compliance with all applicable regulations, statutes and laws, including, but not limited to, the following: HIPAA, worker's compensation, MIPS/MACRA, FMLA, FLSA, ADA, Stark Law, False Claims Act (and any state equivalent), Medicare and Medicaid fraud and abuse regulations, etc. Additionally, the Medical Operations Manager is responsible for ensuring Clinic compliance with internal processes and policies, including those regarding the urine drug testing program, compliant charting, etc. The Medical Operations Manager also serves as the OSHA Safety Coordinator for the Clinic.
Procurement and Supply Management. Oversees ordering, stocking and management of all supplies at your location.
Facility Management. Manages and oversees facility issues at your location. This includes, but is not limited to, resolving issues involving utilities, plumbing, phones, computers, printers, fax machines, alarms, etc. and/or calling the appropriate individuals (whether internal or external) to resolve these issues.
Marketing and Referral Development. Schedule in-person visits with referring physicians on a regular basis. Engage in community activities designed to enhance the company's reputation and name awareness in the community. Conduct appropriate follow up with referral sources including visits, e-mails or written correspondence.
Performs other related duties as assigned.
CORE COMPETENCIES AND CORPORATE DUTIES/ RESPONSIBILITIES
Participate in continuing education/training activities including monthly online training.
Assist patients, family members, and internal/external clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
Identify yourself in a pleasant and positive manner.
Take responsibility for helping the caller.
Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow.
Demonstrate ability to handle emergency or crisis situations in a prompt, precise, and professional manner.
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
Investigate and follow through on unusual orders or requests for service or information.
Follow proper reporting procedures for actual or potential accidents and/or incidents so follow up and/or prevention can occur.
Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
Consistently evaluate work and determine if further steps are needed to meet client expectations.
Take initiative to do to redo inadequate or incomplete work, even if it is not yours.
Ensure compliance with regulatory standards.
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, assisting others).
Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
Adhere to administrative and departmental policies.
Demonstrate regular attendance and timeliness.
Do not incur excessive overtime.
Remain conscientious in regard to personal hygiene.
Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients.
Must interact and exchange personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must be able to interpret a variety of instructions furnished in written, or oral form
Excellent oral and written communication skills.
Demonstrate a high attention to detail.
Strong organization, filing, and time management skills.
Basic computer literacy and typing.
Requirements
REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS
The position requires valid, unrestricted Arkansas Registered Nurse license, ACLS and BLS certification, current influenza vaccination, current TB skin test. Two (2) years of experience in a management or leadership role with a health care provider is preferred.
WORKING ENVIRONMENT AND PHYSICAL DEMANDS
This is a full-time position. Days and hours of work are expected to fluctuate significantly but at a minimum require work before, during, and after regular business hours. Light travel may be required. The position operates in a professional office environment and the incumbent, in the course of performing this position, spends time writing, typing, speaking, listening, driving, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), standing, sitting, walking, and reaching. The incumbent operates all standard office equipment, motor vehicles, and mobile phones. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.