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Senior operations manager jobs in Fremont, CA

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  • Datacenter Operations Program Manager

    Blue Signal Search

    Senior operations manager job in San Francisco, CA

    Industry: AI Infrastructure | Hyperscale Data Centers | Cloud Compute Employment Type: Full-Time About the Opportunity: Join a pioneering infrastructure provider that's driving the next wave of artificial intelligence. This organization is driving next-generation data center deployments, collaborating with industry-leading AI labs and technology innovators. As they scale operations globally, they are seeking a highly motivated Datacenter Operations Program Manager to elevate operational excellence and accelerate large-scale infrastructure readiness. This role sits at the critical intersection of design, engineering, and operations, driving cross-functional initiatives that ensure seamless site integration and long-term stability. With a mission rooted in high performance, speed, and reliability, this organization offers a high-impact opportunity to shape foundational systems at the frontier of cloud infrastructure. This is an ideal role for operational leaders who thrive in fast-paced environments, enjoy building process from scratch, and want to help scale toward multi-gigawatt deployments across the globe. Key Responsibilities: Design and lead end-to-end datacenter operations lifecycle programs, from site readiness through to sustained operations. Define and manage operational acceptance criteria and framework for infrastructure handover across multiple global regions. Drive cross-functional coordination with design, construction, validation, and engineering teams to ensure readiness and alignment. Develop and maintain SOPs for datacenter workflows, including uptime-critical activities, troubleshooting, and maintenance. Implement metrics-driven programs to monitor operational health, flag issues, and enable rapid incident resolution. Own incident management processes, including PIRs (post-incident reviews), root cause analysis, and CAPA follow-through. Champion preventive maintenance, physical audits, operational testing, and continuous improvement to reduce downtime. Present operational program performance and recommendations to executive leadership regularly. Foster collaboration across infrastructure, product, supply chain, and engineering functions to scale effectively. Required Qualifications: Bachelor's degree in engineering, Business, Computer Science, or equivalent work experience. 5+ years of experience in data center operations, infrastructure management, or critical environments. 3+ years of experience in program management leading complex, cross-disciplinary projects. Proven proficiency across data‑center components, from power delivery and cooling to networking, compute resources, and overall facility management. Experience implementing ITIL or similar operational frameworks (incident, change, problem management). Ability to operate autonomously in high-speed, ambiguous environments. Willingness to travel up to 40% domestically and internationally. Preferred Qualifications: Advanced degree (Master's in Engineering, MBA, or related field). Hands‑on experience in ultra‑large, hyperscale data ecosystems and high‑performance AI/ML platforms. Certifications such as PMP, PgMP, Six Sigma, or ITIL. Comprehensive knowledge of data‑center guidelines and best‑in‑class practices, including ASHRAE, Uptime Institute, and TIA‑942 standards. Exceptional written and verbal communication skills. Experience presenting program results to executive audiences. What's in It for You: Competitive base salary and a performance-driven bonus and equity package valued at 2x to 4x base salary. Remote-first culture with flexibility to work from anywhere in the U.S., with optional onsite travel. Chance to join a fast‑moving startup that's forging the planet's most sophisticated AI‑powered infrastructure. High-visibility role with direct impact on mission-critical operations at scale. Work with some of the brightest minds in infrastructure engineering and AI deployment. About Blue Signal: Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
    $113k-163k yearly est. 3d ago
  • Senior Director of Operations & Administration

    Curiodyssey 3.5company rating

    Senior operations manager job in San Mateo, CA

    Senior Director of Operations & Administration ORGANIZATION: CuriOdyssey is a mission-driven, dynamic, family-centric science center and zoo located in Coyote Point Park. Their mission is to inspire a love for science and curiosity about the world. They have recently completed a strategic reinvention, focusing on a hands-on experiences in concert with the natural world. They have a strong commitment to making science education fully inclusive, which is integrated into their strategic planning, governance, and daily operations. A core part of this commitment is ensuring access for all, regardless of economic means.They provide free and low-cost entrance through programs like Museums for All, Military and Teacher discounts and summer camp scholarships. They also create an inclusive and welcoming environment through initiatives like Sensory Sundays and by designing their new facilities, such as the WHOOOSH! playground, to be universally accessible. Their team includes a dedicated Board of Directors, an energetic staff of 45, and over 70 volunteers. They welcome over 180,000 visitors annually and currently have an annual operating budget of approximately $6 million. REPORTING RELATIONSHIP: The Senior Director of Operations & Administration reports directly to the President & CEO. POSITION SUMMARY: CuriOdyssey is seeking a Senior Director of Operations & Administration who is excited to inherit a mission-driven, dynamic, family-centric science center and zoo recognized in the community as a leader in early science education. The ideal candidate will be a highly collaborative thinker with experience in similar nonprofit entities, such as zoos, museums, educational organizations, and science centers. Prior experience as a Director of Operations is required. Previous human resources experience is a plus. The Senior Director of Operations & Administration oversees these internal functions: Breadth of Responsibilities: The role encompasses key operational areas, including People, Places, Partners (People includes Volunteer and Visitor Engagement, Places includes facilities and safety, and Partners includes IT, HR and Finance). Key responsibility - people leadership: The emphasis on team development and cross-functional collaboration and is tasked with driving organizational culture and effectiveness. Strategic Focus: The role entails strategic planning, cross-departmental collaboration, and organizational leadership. Alignment with Mission: The role integrates equity, diversity, and inclusion, aligning with CuriOdyssey's stated values and current priorities. Manage and develop a staff team (Director of Visitor Engagement, Senior Manager of Volunteer Engagement and Managers of Finance/IT/HR) across the following departments: Operations: Facilities, Safety and Visitor and Volunteer Engagement. Visitor Engagement oversees Retail and Facility Rental with revenue accountability. SCOPE AND RESPONSIBILITIES: Key responsibilities for the Senior Director of Operations & Administration include: Leadership & Organization Management Focus on strategic oversight and delegation of operational details in safety, compliance, IT and legal matters. Manage organizational, administrative and operational functions. Lead efforts to create a workplace that promotes diversity, equity, and inclusion (DEI) and ensure DEI remains a priority. Collaborate with the President & CEO in setting and driving organizational vision, operations strategy, and long-term plans for growth and evolution. Contributes to the senior leadership team's cultivation and maintenance of a highly inclusive culture that ensures team members can thrive and organizational goals are met. Serve as a member of the senior management team, collaborating with all department heads. Lead strategic budget planning with the President & CEO, including implementation and annual updates. Work effectively with internal stakeholders (staff, volunteers) and external stakeholders (Board members, advisory committees). Collaborate with the Board of Trustees and Board Committees on planning, implementation, and evaluation of strategic initiatives. Operations and Facilities Oversee effective operations with the support of the site-based operations manager, facilities team and vendors. Direct personnel responsible for the overall facility maintenance of the museum and zoo. Oversee construction projects related to facility maintenance or upgrades. Develop policies and protocols for the safe and sustainable visitors, clients, and program participants' use of facilities. Works with Finance and Development Departments on capital and operating funding. Reviews and approves cost-control reports, cost estimates, and staffing requirements for operations-related projects and initiatives. Manage the relationship with the IT support vendor and provide leadership for the IT function, with support from the operations manager. Human Resources, Legal, Talent & Equity Provide strategic leadership for HR, talent management, and equity initiatives. Guides management on addressing employee concerns, disciplinary actions, performance management, and potential conflict situations. Collaborates with the senior management team to continually enhance morale and culture. Oversee human resources policies, including: Support from external HR vendor. Programs, payroll, compensation planning, benefits (e.g., 403(b) plan), and employee relations. Manage outside counsel such as organizational compliance, legal matters, contracts, intellectual property, and risk management (including insurance coverage and statutory requirements) as necessary. Collaborate with senior leadership and the Board to champion equity and foster an inclusive organizational culture. Deploy and maintain processes and systems for annual employee engagement and satisfaction. Safety Serve as the organization's Safety Officer, responsible for: Compliance, training, and fire code regulations. Managing fire and burglar alarms, pump tests, AED maintenance, and emergency evacuations. Directing personnel in maintaining safety and emergency protocols, along with staff training throughout the year. Serve as the primary point of contact with Coyote Point Park Rangers to ensure robust communication with the park. Compliance and Risk Management Ensure compliance with all relevant laws, regulations, and industry standards. Develop and implement policies to mitigate operational risks and maintain a safe and healthy work environment. Oversee the Injury and Illness Prevention Program (IIPP). Cross-Department Collaboration, Communication, and Fidelity Evaluate current practices for all-staff and team meetings to develop responsive and appropriate norms and standards. Partner with senior management to ensure the development of effective decision-making frameworks. Work with the Leadership Team to: Clarify decisions. Maintain expectations for consistency across all departments, ensuring fidelity to organizational values and norms. Review and optimize communication tools and technologies (e.g., document sharing, online chat, project management tools, and video conferencing software). Recommend changes or introduce new tools as appropriate, with oversight for implementation. Other Responsibilities Perform other duties as assigned. QUALIFICATIONS: Core Values and Commitment Deeply committed to all CuriOdyssey Core Values. Eager to be part of an organization focused on accessibility and inclusivity. Leadership and Management 10+ years in a management role operating a facility (museum, zoo, or school preferred). Experience building, motivating, and developing staff as an effective leader within a cross-functional team setting. Skilled in developing and growing team members and managing to high levels of performance. A positive role model and effective coach for other managers. Human Resources and Equity Energized and motivated by the opportunity to provide leadership with a significant focus on aligning HR strategies with their mission and values, including anticipating future workforce needs, identifying skills gaps, and executing plans to attract, retain, and develop talent. Prior experience in fostering a positive, diverse, and equitable workplace with high levels of employee engagement and developed management skills. Has a basic understanding of current and applicable employment laws and compliance requirements. Must have demonstrated ability to work compassionately and respectfully with people from all backgrounds and cultures. Operational/Administrative Expertise Background in supervising IT, facilities, and/or legal. Prior success in nonprofit financial management is highly valued for this role. Skills and Competencies Excellent communication skills, both oral and written, supported by the ability to use technological tools. Proven organizational skills, including the ability to manage multiple tasks and projects simultaneously and produce high-quality results quickly and on time. Critical thinking, problem-solving, accuracy, and attention to detail. Strong facility with Google Suite and Microsoft Office. EDUCATION: A bachelor's degree is required. CONTACT: Scott E. Miller Direct: ************** ************************************ Scott Miller Executive Search The complete position description can be found at **********************************
    $167k-258k yearly est. 2d ago
  • Sr. Field Ops Support Manager

    Lucky Strike Entertainment 4.3company rating

    Senior operations manager job in San Jose, CA

    Requires extensive travel, typically 80 percent or higher, to support projects across multiple sites. Who We Are Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team. We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence-performing our best to bring world-class entertainment to our guests. What We Look For Total rock stars. We're on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun. We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that's you? What To Expect We're a billion-dollar company with the soul of a start-up, which means we're a tight-knit team that moves quickly. Each day brings something new and unexpected-and this is where we thrive. We dream big and so should you. If you're ready to collaborate, innovate, own your projects, and think outside the lanes, then it's time for us to talk. Check Us Out! SUMMARY: The Senior Field Operations Support Manager plays a critical role in supporting the company's mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience. The field-based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Senior Field Operations Support Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning. The candidate must be a dynamic individual with a hospitality background and a people-centric personality. ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following: Identify training and performance support needs across locations. Coach management teams to facilitate effective training for their staff, including on-the-job development. Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training. Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards. Support implementation and adoption of new technology tools to enhance operational efficiency. Mentor, coach Field Operations Support Managers. Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence. Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance. Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment. Collaborate cross-functionally with other departments to support training initiatives. Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed. Provide feedback to employees and managers to support ongoing development. Support special projects and ongoing operational needs as assigned. Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs. Extensive regional travel is required. Office-Based Support Serve as subject matter expert (SME) for all operational company processes. Conduct post-project evaluations to assess success and identify best practices. QUALIFICATIONS: The Senior Field Operations Support Manager should have a strong background in hospitality or training with exceptional communication and presentation skills. The Senior Field Operations Support Manager must have background in mentoring, coaching, developing and leading. They must be capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. Manager experience required and multi-until manager experience preferred. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required. EDUCATION AND/OR EXPERIENCE: High school diploma. Two to three years in hospitality, training, or a managerial role. Proven experience in implementing training programs for frontline and/or management staff. Experience with performance coaching, leadership development, and hospitality service standards is highly valuable. Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com . The approximate pay rate for this position is $75,000 - 85,000 annually plus bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. Our company culture reflects our commitment to world-class entertainment. We're more than just coworkers; we're a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
    $75k-85k yearly 3d ago
  • Senior Operations Manager / Operations Manager - Indian Food Restaurant

    Plaza Premium Group

    Senior operations manager job in San Francisco, CA

    Senior Operations Manager (Restaurant / Airport Lounge) - Indian Cuisine SFO Airport Plaza Premium Group Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that's shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we'd love to have you on board! Overall responsible for the operations and management of the day-to-day activities of a newly built airport restaurant. The work of the SR Operations Manager includes working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the role will perform a full range of evaluations of all positions and customer service duties in support of company and customer operations. The SR Operations Manager has proficient knowledge of all service level agreements and procedures and of all positions and owns the level of service for the operations. Responsibilities: Pre-Opening Work closely with the pre-opening task force and finalize the pre-opening plans from a lounge operational point of view (project management). Working with Facilities for knowledge of all equipment and working with vendors. Support the USA operations team with open line of communication, mitigating surprises. Coordinate with Learning & Development on restaurant trainee staff orientation, onboarding, and training. Work closely with Procurement and be the local support in the sourcing of operating equipment and service providers. Coordinate with Global / Regional IT in the setup of IT systems. Restaurant Operations Expert with LOP knowledge and drives all SLA executions through high-level action plans. Achieve set goals by prioritizing, organizing, and completing objectives/projects on the deadlines established. Swift reaction to customer complaints and queries and follow up with operations team. Root cause analysis for recurring complaints as well as corrective and preventive actions to all complaints. Attend Operations meetings and provide operational updates. Provide solutions to operational challenges. Validating forecast traffic and staffing levels. Proficient knowledge of culinary recipes and procedures. Liaising with tri-party agreements to ensure service level agreements are met. Ensuring the operations runs to contract obligations. Procurement - ensure all products are procured and supplied. All par levels are to be maintained efficiently for the bar. Responsible for all required Liquor Licenses for leadership and staff that is mandated. Accountable for direct communication with leadership and facility department for ongoing repair and maintenance Validating entire badging and parking system and compliance. Working with airport relationships and guidelines. Quality Standard & Brand Attributes Delight the customer with every single interaction and require the same from the entire front-line team to create a positive experience for all guests. Daily, weekly, monthly audits to ensure service level agreement per contract and inspections. Ensure the service standards are maintained as per Operational Manuals as well as Corporate Policies & Procedures. Perform e-LSQ to maintain regular internal audits of the lounge and of service. People Ensure lounge staff team members are trained competently and have the tools, resources and equipment needed to carry out their job functions effectively. Design metrics, routines, and supporting tools to drive desired Culture, engagement, quality, sanitation, safety, security, and productivity standards in the team. Requirements: Strong written and verbal communication skills, prefer bilingual Hindi or similar Minimum 8 years' experience in hospitality: hotel, resort, private club, or airport lounge. Ideally in F&B (restaurant and bar management) in a General Management role for at least 2 years. Experience in a high-end, luxury hospitality or airport lounge environment is required and is an advantage. Able to work under pressure with excellent time management. Independent, capable in handling diversity in a multicultural organization Willing to travel Project management skills, organization skills, and strong time management skills Strong written and verbal communication skills, prefer bilingual Hindi or similar Demonstrated knowledge in budget and forecast planning. Leadership skills and the ability to motivate staff. Proficiency with IT tools and systems. Can troubleshoot at basic user level (POS systems, Inventory software, Word, Excel, PowerPoint, SharePoint, Microsoft Teams). Full Time - schedules are often irregular and may include some long days, nights, weekends, and holidays.
    $121k-176k yearly est. 16h ago
  • Regional General Manager

    Matheson 4.6company rating

    Senior operations manager job in Newark, CA

    Responsible for all aspects of package gas sales, hard-goods sales, local cylinder production, and local cylinder distribution and regional back office operations. Responsible for small bulk gas sales in collaboration with Region Bulk Sales Manager (as applicable). Develop and manage the team to operate the business safely and profitably so MTG has zero accidents and above market growth in sales (net market share increase) and profit while building a sustainable business. Lead customer facing activities to aggressively grow profitable sales across the regional business. Select, develop and coach key managers as part of the Zone Management team as well as develop potential top-performers as future manager potentials. Coordinate and collaborate with Marketing, SHE, Supply Chain and Operations teams on safe, efficient, and profitable operations in every aspect of the business. (Includes asset operation and management, identification of cost reduction programs, service improvement opportunities, and participation in key projects for the company and zones). Experience: - Ten years or more Direct Management experience in Industrial Gas/Distribution business, either as a manufacturer, distributor and/or supplier to the industry. - Three years or more of Sales and Operations Management, P & L responsibility of a business/unit, management of large teams of diverse performers. - Manage of Managers, Budgeting and planning, Sales Coaching and sales negotiations. - Personnel Management of geographically dispersed field operations and/or significant multi-function operation. - Training/Certifications/Licensures: Sales and Management training, Product knowledge, coaching and managing large organizations. Education - BS Engineering (Chemical preferred) or Business Administration (MBA preferred), or equivalent experience in General Management and Leadership Roles in Industrial Gas Business.
    $103k-171k yearly est. 3d ago
  • Director, HR Compliance & Operations

    Inside Lvmh

    Senior operations manager job in San Francisco, CA

    Job Type: Full Time Regular Job Function: Human Resources Remote Eligible: Hybrid Schedule, 2 Days on Site Company Overview At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty. The Opportunity Our HRIS, Analytics, & Shared Services team is on an exciting journey of transformation, introducing powerful new tools, process & system optimizations across HR. This encompasses everything from leveraging data insights and ensuring seamless payroll to strengthening our core operations, with compliance as a cornerstone. Were looking for this role to be a vital part of our journey, leading critical Compliance and HR Operations that are fundamental to achieving our ambitious goals and supporting our entire HR ecosystem. Reporting to the Vice President of HRIS, Analytics, & Shared Services, the Director, HR Compliance and Operations is a strategic and hands‐on leader responsible for developing, implementing, and overseeing comprehensive HR compliance programs, including immigration, and optimizing HR operational processes. This role ensures all HR policies and practices align with legal requirements and company standards, while driving efficiency and positive employee experience from onboarding through offboarding. This Director will lead Compliance for the US, while providing consultative guidance and oversight for Canada. For HR Operations, this role holds responsibility for both the US and Canada. The Director serves as a key advisor and collaborator with HR Business Partners, Legal, and senior leadership on all matters related to HR compliance, Immigration and operational excellence. As Director, HR Compliance and Operations, youll lead a five-member team comprising an Immigration and HR Operations Manager, Immigration Specialist, HR Operations Senior Specialist, and HR Operations Specialists. HR Compliance & Risk Management Develop, implement, and maintain robust HR compliance programs, policies, and procedures in alignment with all federal, state, and local employment laws and regulations. Proactively monitor changes in employment law and regulations, assessing their impact on Sephoras HR practices and recommending necessary adjustments. Conduct HR audits (e.g., I‐9, policy adherence) to identify compliance gaps and recommend corrective actions. Partner with Legal and Employee Relations on internal HR‐related investigations on an as needed basis. Develop and deliver compliance training programs for HR teams, managers, and employees. Partner with Legal in ensuring data privacy and security of employee information, and adherence to relevant regulations (e.g., CCPA). Manage and ensure I‐9 compliance and e‐Verify processes. Oversee the effective management of HR vendors and contracts (e.g., compliance course provider, I9 Vendor etc.). Leadership & Strategic Partnership Provide expert guidance and consultation to HR Business Partners, legal counsel, and business leaders on complex HR compliance, and operational matters. Collaborate with other HR functional leaders (Talent Acquisition, Total Rewards, Talent Management) to ensure cohesive HR Operations strategies and seamless execution. Direct a team of 5 FTEs, fostering their development and ensuring effective management of this area. Drive a culture of accountability, continuous improvement, and customer service within the HR operations function. Contribute to strategic HR initiatives and projects, bringing an operational and compliance lens. We'd love to hear from you if you have... 10 years of progressive HR experience, with a minimum of 5+ years in a leadership role focusing on HR compliance, Immigrations, and/or HR operations. Deep and current knowledge of federal, state, and local employment laws and regulations across multiple US jurisdictions. Policy Development & Implementation : Expertise in drafting clear, legally compliant HR policies and procedures, and effectively rolling them out across an organization. Audit Management : Experience in leading and responding to internal and external audits. Training & Facilitation : Ability to develop and deliver engaging and effective training programs on HR compliance topics to various employee groups. Negotiation : Skilled in negotiating terms with vendors and potentially navigating complex situations with internal stakeholders. Process Optimization & Automation : Proven ability to analyze operations processes, identify inefficiencies, and design/implement improved or automated processes to enhance speed, accuracy, and scalability. Attention to Detail : Meticulous and highly accurate, particularly when dealing with legal requirements, data integrity, and financial implications. Project Management : Ability to manage multiple projects simultaneously, from planning and execution to monitoring and completion, often involving cross‐functional teams and external vendors. Vendor Management : Experience in selecting, negotiating with, and managing relationships with external HR service providers. Demonstrated expertise in U.S. immigration laws, visa types, and processes. Proven experience developing and implementing HR compliance programs and policies. Strong analytical skills with the ability to interpret complex data, identify trends, and drive data‐driven decisions. Exceptional communication (written and verbal), interpersonal, and presentation skills. Demonstrated ability to lead, influence, and collaborate effectively with diverse stakeholders at all levels. High degree of integrity, discretion, and ability to handle highly confidential information. Ability to manage multiple priorities in a fast‐paced, dynamic retail environment. The annual base salary range for this position is $200,855.00-$224,485.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non‐discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full‐time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days. While at Sephora, you'll enjoy... The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with. The learning . We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans. The culture . As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty. You can unleash your creativity , because we've got disruptive spirit. You can learn and evolve , because we empower you to be your best. You can be yourself , because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. J-18808-Ljbffr
    $200.9k-224.5k yearly 16h ago
  • Warehouse Operations Manager

    Halco USA 4.1company rating

    Senior operations manager job in Fremont, CA

    Halco is a trusted solutions provider of customized attachment, closure, and fastening innovation for manufacturing customers worldwide. We have proprietary product technologies and partnerships with leading material manufacturers. With extensive knowledge, specialty products, and converting capabilities, we cater to critical industries including Medical, Automotive and Military, enhancing customer product designs and productivity. We aim to provide an unrivaled customer experience through overcoming every challenge. Our solutions can be viewed at **************** Role Description We are seeking an experienced and highly motivated Warehouse Manager to oversee the operations of our Hayward California warehouse facility. The Warehouse Manager will be responsible for managing inbound and outbound freight, leading a team of warehouse staff, ensuring compliance with ISO standards, and maintaining high standards of safety, efficiency, and ethics. This role requires proficiency in operating forklifts and leveraging technology to optimize warehouse processes. The ideal candidate is a proactive leader with a strong work ethic, excellent organizational skills, and a commitment to operational excellence. Key Responsibilities Oversee Inbound and Outbound Operations: Manage the receipt, storage, and dispatch of goods, ensuring accurate and timely processing of all freight. Coordinate with suppliers, carriers, and internal teams to streamline logistics. Inventory Control: Maintain accurate inventory records, conduct regular stock audits, and implement strategies to minimize discrepancies, damage, or loss. Freight Optimization: Develop and implement efficient loading and unloading procedures to maximize space utilization and minimize turnaround times. Team Leadership and Development Team Management: Lead, supervise, and inspire a team of warehouse associates, including hiring, training, scheduling, and performance evaluations. Employee Engagement: Foster a positive and inclusive work environment, encouraging teamwork, accountability, and continuous improvement. Training and Development: Provide ongoing training on safety protocols, equipment use, and technology systems to enhance team competency and productivity. Compliance and Standards ISO Standards Compliance: Ensure all warehouse operations adhere to relevant ISO standards (e.g., ISO 9001 for quality management). Maintain documentation and prepare for audits. Safety Regulations: Enforce compliance with OSHA and other safety regulations, conducting regular safety inspections and implementing corrective actions as needed. Process Standardization: Develop and maintain standard operating procedures (SOPs) to ensure consistency and compliance across all warehouse activities. Equipment and Technology Forklift Operation: Operate forklifts and other material-handling equipment safely and efficiently, ensuring proper maintenance and certifications are up to date. Technology Utilization: Leverage warehouse management systems (WMS), inventory tracking software, and other technologies to optimize operations, track performance metrics, and generate reports. Process Automation: Identify opportunities to integrate technology and automation to improve efficiency and reduce manual errors. Operational Excellence Performance Metrics: Monitor key performance indicators (KPIs) such as order accuracy, on-time delivery, and inventory turnover to drive continuous improvement. Cost Management: Control operational costs by optimizing labor, equipment, and resource utilization while maintaining high service levels. Problem Resolution: Address operational challenges promptly, implementing root-cause analysis and corrective actions to prevent recurrence. Ethics and Professionalism High Ethical Standards: Uphold integrity, transparency, and accountability in all operations, ensuring fair treatment of staff, vendors, and customers. Sustainability Practices: Promote environmentally responsible practices, such as waste reduction and efficient resource use, in alignment with company values. Qualifications Experience: Minimum of 5 years of warehouse management experience, with at least 3 years in a supervisory role. Experience with inbound/outbound freight and ISO compliance is essential. Certifications: Forklift certification required. Additional certifications in warehouse management, safety (e.g., OSHA), or ISO standards are a plus. Technical Skills: Proficiency in warehouse management systems (WMS), inventory software, and Microsoft Office Suite. Familiarity with ERP systems is an advantage. Leadership Skills: Proven ability to lead, motivate, and develop a diverse team, with excellent communication and interpersonal skills. Physical Requirements: Ability to operate forklifts and perform physical tasks, including lifting up to 50 pounds and standing for extended periods. Ethical Standards: Demonstrated commitment to ethical conduct, safety, and compliance in a fast-paced environment. Key Competencies Strong organizational and time-management skills Attention to detail and problem-solving abilities Ability to thrive on feedback and be a team player Ability to work under pressure and meet tight deadlines Adaptability to changing priorities and operational needs Commitment to fostering a safe and inclusive workplace Work Environment The role is based in a warehouse setting, with exposure to varying temperatures, noise levels, and physical demands. Occasional evening or weekend work may be required to meet operational needs. Collaboration with other departments, such as procurement, logistics, and sales, is frequent. Compensation and Benefits Competitive salary based on experience Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and career growth Application Process To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications. We are an equal opportunity employer and value diversity in our workplace. Resumes should be submitted to ********************
    $33k-42k yearly est. 2d ago
  • Division Manager

    RLH Fire Protection 3.7company rating

    Senior operations manager job in Fremont, CA

    Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders. Essential Duties Oversee the daily operations of the division. Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed. Oversee personnel of sales, technicians, and other administrative employees. Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees. Foster a collaborative and high-performing work environment while addressing employee relations issues. Allocate resources including personnel, equipment, and materials. Serves as a point of contact for clients, addressing their inquiries, concerns, and needs. Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards. Support the training and development of their staff. Maintain detailed records of projects, resource usage, safety compliance, and other records. Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges. Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion. Ability to foster a collaborative and cohesive team environment. Ability to travel as needed Valid Driver's License Qualifications Proven experience in a managerial role. Strong leadership and team management skills. Excellent communication, problem solving, and decision-making abilities. Ability to manage multiple projects and teams simultaneously. In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus. Proficiency in Microsoft office programs 5+ years of managerial or supervisory experience in a related industry Bachelor's degree in business administration or related field (Preferred) Experience budgeting, scheduling, and resource allocation. Related Experience 5 years in a management role in a similar industry Safety/Physical Requirements Ability to lift up to 25 lbs. Sedentary position with walking and standing required often Some climbing, lifting, and pulling Education Highschool diploma or equivalent Bachelors Degree preferred A combination of appropriate education and experience may be substituted for the minimum education and experience requirements Reports to: Vice President Pay Rate: $95,000-$150,000 per year Classification: Exempt, Full-Time, In Person Supervisory: Yes.
    $95k-150k yearly 3d ago
  • Operations Vice President

    Sysco Northeast Rdc

    Senior operations manager job in San Francisco, CA

    This is a senior level operations leadership position responsible for Inbound and Outbound Warehouse, Fleet Services, Facilities Management (including building, grounds, power industrial equipment, sanitation, security), Transportation (including routing, delivery, and backhaul) and all Operating Systems. Responsibilities include but are not limited to, achieving key performance metrics; expense management; strategic execution of site, region and corporate initiatives; compliance with government regulations; safety and security of the building, its associates and contents. Responsible for building and developing the operations management team along with ensuring a culture of care and collaboration, problem-solving and continuous improvement. Reports directly to the Region President with a dotted line to the Market Vice President of Operations and is a member of the site leadership team. Responsibilities: Responsible for delivering site-level execution of key corporate, market, and regional Operations initiatives. Deliver exceptional Customer Service through on time delivery and post ship service levels Drive continuous improvement across all Operations departments by championing efficiency ideas and cost reduction measures Responsible for creating a culture of care and collaboration within the site. Implement and follow all aspects of Operations Connections. Adjust departments' activities, policies and practices to meet or exceed key performance metrics and customer service level goals and on-time deliveries. Prepares and executes the AOP with direct input from the management team. Oversees operating budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third-party contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively. Performs management functions of staff selection, compensation, development, discipline, performance reviews and/or terminations. Actively supports other departments in the achievement of site and region goals. Drives a collaborative effort with the Region Leadership team in building the business case for expansion, modernization and facility reconfiguration to guarantee proper storage, receiving and shipping capabilities for present and future business. Drives a culture of compliance with internal/external policies and regulations by ensuring all the required inspections and audits are completed timely, accurately and with all necessary detail. Including, but not limited to, food safety documentation, DOT records, EPSM, PSM. Ensures compliance with all Department of Transportation rules and regulations. Creates a safety culture by setting direction to reduce or eliminate operations-related injuries or accidents, damage/loss of product or equipment, and unnecessary costs by ensuring that all equipment and facilities are maintained consistent with the safety, security, sanitation and appearance standards set by Sysco. Assists Safety Director with training initiatives. Ensures contingency systems/practices/protocols are in place to eliminate business disruption. Establishes emergency response or crisis management plans. Develops and maintains liaisons with local emergency management and other entities in order to facilitate plan development and response effort coordination. Provides assistance in the solicitation of new or prospective business by participating in company meetings and presentations when necessary, and in other market area activities to develop and foster the company's recognition within the business community. Where applicable, oversees or participates in the interpretation, adherence, and negotiation of the collective bargaining agreement. Maintains associate relations through regular department meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and implements or responds to ideas to improve associate engagement and enablement. Interprets trains and consistently enforces Company policies and procedures. Education and / or Experience: Bachelor's degree in Business Administration, Supply Chain Management, Operations Management or a closely related field Experience in warehouse and transportation 10 years professional experience with demonstrated progressive levels of management experience (with at least 5 - 7 years in operational management experience); or equivalent combination of education and related experience Professional Skills: Ability to read, comprehends, write and speak English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Working knowledge of environmental regulations/legislation and governing bodies. Ability to successfully engage and lead individual and team discussions and meetings. Ability to apply all relevant policies in a consistent, timely and objective manner. Capable of working with peers and associates from other departments, sites, Corporate and the business community in a proactive and constructive manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The associate is frequently required to sit and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other site and/or regions or the corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This supersedes prior s. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity. #LI-JJ2 J-18808-Ljbffr
    $150k-237k yearly est. 16h ago
  • VP Of Operations

    Revi

    Senior operations manager job in San Francisco, CA

    31 years ago, Web 1.0 started and it gave people the ability to click hyperlinks and read text. When Web 2.0 came about 10 years later, it revolutionized the world. It allowed people to do things like buy, ship, mail, shop, and more. In the past, doing these things was only reserved for an in‐person physical experience, but they can now be done online. Now, the internet is so robust that there are things you can do online that you can not do in a physical location. This is the next great shift in the market that Revi is calling Web 3.0. Companies are now trying to bring this digital experience into physical stores in their own siloed ecosystems. For example, Uber brings a simplified way to interact with cabs in the physical world, Bonobos brings a simplified way to interact with their physical retail stores, and the Amazon Go store simplifies purchasing in its physical stores. Revi is looking to bring this way of interacting with physical locations to all consumers, no matter what physical store you walk into. Revi offers businesses an in‐store digital platform that allows businesses to build long‐lasting relationships with their customers and allows consumers to interact with any business they walk into digitally. Our product is a beautifully designed in‐store self‐ordering system where consumers can buy, pay, get rewards, and much more. The data collected is leveraged to improve the ordering experience and attract new customers. You'll experience unlimited growth opportunities as the company grows, scales, and matures. You'll be part of a vision‐driven team that works hard, plays hard, and is committed to serving consumers and business partners in our ecosystem. You'll work with founders and an executive team that have entrepreneurial experience and have helped their companies achieve massive scale. As a Director of Operations at Revi, you will have a significant impact on the growth of our business by managing our business partner experience, support, deployment, and retention. You will be responsible for creating and executing programs to successfully build, ship, install, onboard, and drive transactions at our business partners' locations while maximizing delight. You will work closely with the leadership team, sales team, and product organization to advance the features, drive growth, and partner satisfaction. Lead the team that manages all activities for all Partners post booking by sales and manage the relationship with the Partners. Put together a plan to effectively train business owners on the Revi systems. Manage Partner relationships and work proactively to deliver an outstanding Partner experience. Track Partner health to identify growth opportunities, churn risks. Deliver against target weekly & monthly KPI metrics such as task completions, Partner retention rate, out‐bound call activities, transaction goals, etc. Identify Partner challenges within the platform and actively suggest solutions. Be an advocate for our Partners when suggesting ways to improve functionality of the platform. Creating Partner communication strategy and content. Put together the best in class framework for purchasing, systems set‐up, shipping, logistics, and installation of Revi systems. Ensure quality and excellence at every stage of the supply chain and delivery. Identify and prioritize opportunities to improve Partner experience using a data‐driven approach. Support in the development of analytical frameworks/KPIs to measure business performance. Work cross‐functionally with Sales, Product, and Engineering teams to help execute our strategy. Develop team members to achieve high performance by providing direction, coaching, and mentoring. 5+ years of experience in project management and customer‐facing implementation or Success roles; Relevant experience in customer success, contact center operations, consulting, or operational excellence; Proven track record of success in delivering complex projects, managing a rollout schedule and partnering with external clients to deliver on the promises committed to in the sales process. ~ Considerable knowledge of mechanical/electrical components of Point of Sales and retail kiosk systems, quality control. ~ Have worked with shipping, 3PL, Install and support operations. ~ Knowledgeable in iPad and Android tablets set‐up and configuration including MDM. ~ Strong problem solving and technical skills coupled with confident decision making enabling effective solutions leading to high customer success. ~ Familiarity with Salesforce. ~ Experience supporting SMB & Midmarket customers in Retail/Restaurant and/or e‐commerce is a big plus. Equity package ~ Competitive salary, bonus ~ Professional development ~ Excellent and comprehensive health plans (Medical, dental, vision, etc) ~ Flexible Vacation Policy, Paid holidays ~ Organized volunteer events to give back to our community ~ Off‐sites, events and happy hours ~
    $150k-237k yearly est. 16h ago
  • Director of Operations

    Backal Hospitality Group

    Senior operations manager job in San Carlos, CA

    The Backal Hospitality Group is seeking a motivated individual to join our team of hospitality professionals as Director of Operations for new locations located in San Carlos, California. This position will work under the direction of the Chief Operating Officer and will provide direct support in the California operations inclusive of quality control, management development, strategic planning, employee engagement, training and development, conflict resolution, financial acumen and labor control. With the diverse collection of venues this role will empower you to establish transformative initiatives, refine processes and succeed in operational excellence. A successful candidate will be a strategic and analytical thinker with a passion for food and beverage and in transforming venue operations into a seamless high performing environment. The ability to be a visionary strategist who elevates guest experiences while driving operational success will be essential in producing operational efficiency. A minimum of 5 years of management experience in food and beverage operations within in a multi-unit restaurant or hospitality environment, proven leadership skills with a passion for mentoring and developing high performing teams, excellent communication and organizational skills and working knowledge of Toast, inventory systems and data analysis tools. Compensation for this role is $125,000. Our Vision: Backal Hospitality Group is an ever-evolving collection of venues, event services, and investments, anchored in hospitality and inspired by New York. In hospitality, relationships, are everything. BHG welcomes our clients like family with warm, approachable, ego-free hospitality. We are committed to providing unconditional support, respect, trust, and loyalty to our clients and employees. We value empowerment, and support opportunities for growth, creativity, and innovation wherever they might be. Backal Hospitality offers a competitive benefit package inclusive of: Comprehensive Health Insurance Dental Insurance Vision Insurance Supplemental plans such as Term Life, Accidental Death, and Hospitalization Paid Time Off 401k Benefits Commuter Benefits Dining Discounts Backal Hospitality Group is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our team members are the collective sum of the individual differences, inventiveness, innovation, and self-expression that our employees invest in their work and represents a significant part of not only our culture, and company's achievement as well.
    $125k yearly 3d ago
  • Interim Senior Manager

    Glansa Associates

    Senior operations manager job in San Francisco, CA

    Job Title: Interim Senior Manager, Accounting - Fixed Assets, Expense Payables & Sales Audit Alternate / Internal Title: Geospatial Manager MAP (SAP S/4HANA Finance) Work Model: Hybrid Job Type: Business Associate (40CW00) Travel Required: No Sub-Contractor Allowed: Yes Years of Experience: 15-19 years (Total: 19 years) Role Overview We are seeking an Interim Senior Manager, Accounting with deep experience in Fixed Assets, Expense Payables, Sales Audit and SAP S/4HANA Finance (FICO) to support an S/4 Finance implementation and broader S!One ERP transformation. This role combines: Hands-on accounting leadership (US GAAP, internal controls, audit, close activities), Project / Program Management for S/4HANA and S!One transformation, and Functional SAP FICO / S/4HANA expertise across FI, CO, integrations (MM, SD), and reconciliation tools (Blackline, Optimus/Aptos). You will work closely with Finance, EXL, IT and project teams to drive process harmonization, data cleansing, migration readiness, and post-go-live stabilization. Core Focus Areas 1. S/4 Finance Implementation Project Management Act as S/4 Finance Implementation Project Manager for finance workstreams. Work with the customer Finance Business Team to: Organize and prioritize tasks for the project. Create and manage task lists, schedules and follow-ups. Engage the team for UAT, validations, and sign-offs. Collaborate closely with the Technical Implementation Team (S/4, S!One, integrations) to ensure alignment. Use your Accounting/Finance knowledge, PM experience, and S/4HANA expertise to translate finance requirements into actionable tasks and keep the team moving forward. 2. Fixed Assets (FA) Ensure adherence to internal controls and maintain appropriate audit documentation. Oversee asset location and allocation initiatives. Support FA balance cleansing for S!One migration (WO by end of Dec-2025). Assist in project management for fixed asset migration into S/4/S!One. 3. Expense Payables (EP) Enforce the No PO/No Pay policy and resolve unmatched invoice issues. Support harmonization and migration projects (Project TBD + S!One harmonization). Partner with Strategic Sourcing and Treasury to align payment terms and policy compliance. Lead Balance Sheet cleansing activities for S!One migration (Q4 2025). Provide Boundary System migration support (integration to SAP) including process design and test execution. 4. Sales Audit (SA) Oversee the Optimus platform for transaction-level reconciliation of credit card tenders; support process optimization. Drive cash process improvements (DTS - validation, clearing, reporting, alerts). Review and refine processes, alerts, and documentation. Lead Balance Sheet cleansing for S!One migration (Q4 2025). Support Boundary System migration (Aptos-Optimus integration to SAP) including process design and testing. 5. Reporting & Controls Maintain audit and training documentation and SharePoint repositories (limited but critical support). Support internal and external audits, including walkthroughs and control testing (limited involvement). Review Journal Entries, reconciliations, and aging reports. Contribute to system improvement initiatives (Coupa, S/4HANA migration, other projects) and promote best practices. 6. Strategic Projects & Initiatives S!One ERP Transformation Participate in anticipation, validation and process improvement related to S!One. Participate in testing and posting review. Support mapping and migration plans (Master Data and Transaction data). Lead AP migration master data validation for specific processes (1099, Open POs, master data in Coupa and other systems). Perform migration reconciliation (FA balances, new asset class mapping, GL validation). Coordinate support, training documentation and change management; update EXL SOPs. 4. S!One Process Mining & Automation Review user stories and validate automation opportunities with S/4. Share best practice opportunities within S/4. Review Balance Aging for open items and drive clearing of historical data (FA-EP-SA). Ensure documentation (SOP) is updated accordingly. 7. SAP S/4HANA FICO / Geospatial Manager MAP Responsibilities (From the internal “Geospatial Manager MAP - S/4HANA Finance” profile; functionally this is a senior SAP FICO/S/4HANA role) Lead and manage SAP FICO implementation, upgrades and enhancements from initiation to completion. Conduct business process analysis, gather requirements, perform gap analysis (as-is vs to-be) and design optimal SAP solutions. Configure SAP FI (GL, AP, AR, Asset Accounting, Banking) and CO (Cost Center Accounting, Profit Center Accounting, Product Costing, COPA). Manage integration between FICO and other SAP modules (MM, SD, PP, HR) and non-SAP systems. Provide L2/L3 support, manage service tickets and ensure timely resolution within SLAs. Plan and execute Unit, Integration, and UAT testing. Create and maintain process, configuration, and functional documentation, ensuring compliance with IT policies and financial regulations. Conduct user training and provide ongoing support to finance and operations teams. Monitor SAP system performance and proactively implement enhancements. Required Skills & Qualifications Education Bachelor's degree in Accounting or Finance (required). CPA preferred. Bachelor's in Finance/Accounting/IT or related field (MBA or related Master's is a plus). Experience 10+ years of progressive Accounting experience with leadership exposure. 15+ years of SAP FICO / S/4HANA implementation and support, including project and team management. Accounting & Controls Strong command of US GAAP, internal controls, and audit practices. Experience supporting internal and external audits. SAP & Tools Deep expertise in SAP S/4HANA Finance (FI/CO), including: S/4HANA New GL, Automatic Payments, Product Costing, Profit Center Accounting, Cost Center Accounting, Profitability Analysis (COPA), Accounts Receivable, FI-MM and FI-SD Integration. Experience with ECC and migration to S/4HANA / S!One. Proficiency with reconciliation tools: Blackline, Optimus/Aptos. Tools & Systems: SAP S/4HANA, ECC Anaplan, Confluence, SharePoint Excel, PowerPoint, Blackline
    $118k-171k yearly est. 2d ago
  • Operations Manager III

    PTR Global

    Senior operations manager job in Cupertino, CA

    Senior Fraud Operations Specialist Duration: Contract As a Senior Operations Specialist, candidate will lead initiatives aimed at enhancing customer support processes with cross-functional teams (including client's contact centers) and managing high-priority escalations that standard processes struggle to resolve. This includes collaborating closely with cross-functional teams to detect, mitigate, and prevent fraud and scam activity impacting client's store credit and gift card products and, while supporting key projects designed to safeguard client's customers. Responsibilities: Manage executive escalations related to store credit and gift card fraud, ensuring timely resolution and alignment with Client's fraud mitigation strategies. Lead special projects to improve fraud detection, mitigation, and prevention measures, specifically for store credit and gift card products. Oversee and refine customer support processes to handle fraud-related cases efficiently, including managing communications with internal teams and external partners. Track, analyze, and prioritize fraud-related issues in testing and production environments; coordinate with engineering and partners to resolve issues swiftly. Conduct end-to-end testing for fraud prevention initiatives, providing regular updates and documentation on testing progress. Support program management, reporting, and documentation for fraud and risk initiatives, ensuring compliance with evolving industry standards. Monitor performance metrics related to fraud detection and partner performance, issuing alerts and providing actionable insights to business teams. Key Qualifications: Deep understanding of store credit and gift card products, including fraud risks, scam scenarios, and risk management best practices. Expertise in fraud prevention, compliance, and risk management controls within the payments industry. Proven experience in designing and optimizing customer support processes to enhance service efficiency and response times. Strong analytical and critical thinking skills, with a proactive, innovative approach to fraud prevention. Excellent written and verbal communication skills, able to clearly convey findings and updates to stakeholders at all levels. Collaborative and adaptable team player, with the ability to thrive in a dynamic, fast-paced environment. Exceptional attention to detail, with proven project management experience in operational support. Schedule Notes: Hybrid schedule (Tues-Thurs onsite, Monday to Friday remote) 6 Infinite Loop Cupertino, CA IL06 About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $60 - $70 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************
    $60-70 hourly 16h ago
  • Field Service Manager

    Hitachi Global Air Power 4.0company rating

    Senior operations manager job in Livermore, CA

    Job title: Field Service Manager Reports to: Senior Field Service Manager The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals. Provide training and billable service work as required Services Leadership: Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of service technicians. Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company. Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Maintain technician staffing at appropriate levels for business requirements. Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing. Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Attend training with the Sullair factory to stay current on product offerings and technologies. Travel as required to drive business activity and attend training. 80% Field / 20% Office Demonstrate flexibility/teamwork as additional items will be required to help grow the business. May involve multi-branch location responsibilities Education: Associate degree preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five plus years field service experience in the compressed air industry. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with ERP systems a plus. Direct reports: Service Technicians The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
    $73k-113k yearly est. 1d ago
  • Listing & Operations Project Manager

    The Krishnan Team

    Senior operations manager job in San Francisco, CA

    Employment Type: Full-Time (Hybrid) W-2 Compensation: Competitive pay commensurate with experience **Apply here or reach out to us directly at *********************** Be the Driving Force Behind Our Success Are you a versatile professional who thrives when wearing multiple hats and making a direct impact? We're seeking exceptional talent to join our real estate team in a dynamic dual role that combines hands-on listing project management with operational leadership. About The Krishnan Team Founded in 2009 by Ruth Krishnan, our team consistently ranks among the top 5 teams in San Francisco. We've built our reputation on a foundation of fairness, integrity, and collaboration. We're not just successful, we're committed to continuous growth and creating a fun, inclusive atmosphere where everyone can thrive. Our dedication extends beyond business; we proudly contribute 5% of our revenue to community organizations. The Opportunity This isn't your average job, it's a career accelerator where you'll develop expertise across multiple domains while working directly with our CEO. Your impact will be immediately visible as you ensure flawless execution for our listings from start to finish, drive process improvements, and mentor team members. Role Breakdown: 70% Listing Project Manager 30% Operations Management & Special Projects What You'll Do As Our Listing Project Manager: Support the lead agent with any listing activity Interface daily with sellers clients Communicate with vendors and manage listing prep work Apply your project management expertise toward owning our listing processes from start to finish Maintain our high standards when volume is at its peak! As Our Operations Leader (seasonally): Serve as the strategic right hand to our CEO, tackling high-priority initiatives Identify system inefficiencies and implement elegant solutions Lead and mentor our operations team, fostering a culture of excellence Oversee our project management systems (Asana/Drive) to ensure peak efficiency Conduct impactful weekly operations meetings that drive results Audit processes to maintain quality standards across all business functions Research and implement technology solutions that give us a competitive edge Who You Are A natural problem-solver who thrives in fast-paced environments An operational innovator with a talent for seeing the big picture while managing details A gifted trainer and mentor who elevates the performance of those around you A flexible professional who adapts quickly to changing priorities Someone with exceptional communication skills across all mediums A self-starter with the drive to exceed expectations without close supervision A team player with unwavering ethical standards and a positive attitude What You'll Need Proven track record in operations management or a similar leadership role Experience in real estate operations or listing coordination is highly valued Outstanding project management capabilities Exceptional attention to detail without losing sight of strategic goals Proficiency with Google Workspace (Sheets, Calendar, Docs, Gmail) Reliable transportation for visiting properties when needed Understanding of building materials and construction systems is a plus What We Offer A meaningful role where your contributions directly impact business success Opportunity to work closely with leadership and shape company operations Professional development in both operations management and real estate Competitive medical benefits and paid time off The Details Schedule: Hybrid arrangement (2 days in office/3 days remote), full-time 40+ hours Hours: 9am - 6pm with some flexibility required for evenings and weekends based on business needs Location: Must live within a 30-minute commute of San Francisco Transportation: Daily access to a vehicle, valid driver's license, and insurance required Ready to Transform Our Business? If you're excited by the prospect of a multifaceted role where no two days are the same, and you're eager to make your mark on a growing real estate operation, we want to hear from you. The Krishnan Team is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $90k-131k yearly est. 2d ago
  • Resident District Manager

    The Hunter Group Associates 4.6company rating

    Senior operations manager job in San Jose, CA

    Polished, out of the box thinker with experience in high volume, scratch dining wanted for a tech company's headquarters in the SF Bay Area. This proven leader must be passionate, with a minimum of 8 years in multi-unit food and beverage operations in a senior level role, client focused, financial acumen, innovative project development experience with strong communication skills. Work/life balance (M-F, holidays off!), great company culture, and career growth opportunities!
    $67k-116k yearly est. 2d ago
  • Operations Manager

    Roofing Talent America (RTA

    Senior operations manager job in San Jose, CA

    Operations Manager - Commercial Roofing California - Greater Bay Area (Hybrid) $120k-140k Want to work for a growing, family-oriented company and help take them to the next level? The Operations Manager position is a new role for the company, so this is an excellent opportunity to advance your career. You will join an established family-owned Commercial Roofing Contractor as they plan to expand whilst taking advantage of their existing book of business. Reporting directly to the President, you will take control of day-to-day roofing operations to enable him to focus more on company growth. It is expected that you will take on more responsibilities as you grow into the role, eventually having full authority over roofing production. Benefits Fully paid medical/ dental/ vision 401K PTO Life insurance The President has a Marine Corps background and, although he doesn't run the company with a strict military discipline, the company upholds a culture of integrity, discipline, emotional intelligence and respect. There is also a culture of giving within the company - both to employees and within the local community. You will: Bring order and clarity to the production cycle Standardize and track time/hours accurately Manage budgets vs. actual hours: pre-job setup and post-job wrap-up Reduce ‘noise' in the business Mentor junior personnel Bring leadership, structure, and calm to the field Daily duties: Manage all roofing production operations Daily coordination of field teams Oversight of scheduling, project startup, and project closeout Implementation and enforcement of tracking systems Coordinate between field teams, sales, estimating, HR, and office staff Attend weekly Production and Scheduling meetings Preferred Candidate: You are probably an Operations Manager within commercial roofing. You will certainly have prior senior managerial experience. If you have come up through the ranks this would be great, but this is not required. You have previous experience in service and re-roofing, particularly with TPO systems You possess ‘emotional intelligence' and people skills, rather than a rigid approach. You inspire trust and respect from your team. You are comfortable running multiple projects simultaneously, whilst keeping a tight reign on each one. Want to find out more? APPLY today or contact me for a confidential chat: *****************************
    $120k-140k yearly 2d ago
  • Division Manager

    RLH Fire Protection 3.7company rating

    Senior operations manager job in San Jose, CA

    Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders. Essential Duties Oversee the daily operations of the division. Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed. Oversee personnel of sales, technicians, and other administrative employees. Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees. Foster a collaborative and high-performing work environment while addressing employee relations issues. Allocate resources including personnel, equipment, and materials. Serves as a point of contact for clients, addressing their inquiries, concerns, and needs. Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards. Support the training and development of their staff. Maintain detailed records of projects, resource usage, safety compliance, and other records. Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges. Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion. Ability to foster a collaborative and cohesive team environment. Ability to travel as needed Valid Driver's License Qualifications Proven experience in a managerial role. Strong leadership and team management skills. Excellent communication, problem solving, and decision-making abilities. Ability to manage multiple projects and teams simultaneously. In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus. Proficiency in Microsoft office programs 5+ years of managerial or supervisory experience in a related industry Bachelor's degree in business administration or related field (Preferred) Experience budgeting, scheduling, and resource allocation. Related Experience 5 years in a management role in a similar industry Safety/Physical Requirements Ability to lift up to 25 lbs. Sedentary position with walking and standing required often Some climbing, lifting, and pulling Education Highschool diploma or equivalent Bachelors Degree preferred A combination of appropriate education and experience may be substituted for the minimum education and experience requirements Reports to: Vice President Pay Rate: $95,000-$150,000 per year Classification: Exempt, Full-Time, In Person Supervisory: Yes.
    $95k-150k yearly 3d ago
  • Warehouse Operations Manager

    Halco USA 4.1company rating

    Senior operations manager job in San Jose, CA

    Halco is a trusted solutions provider of customized attachment, closure, and fastening innovation for manufacturing customers worldwide. We have proprietary product technologies and partnerships with leading material manufacturers. With extensive knowledge, specialty products, and converting capabilities, we cater to critical industries including Medical, Automotive and Military, enhancing customer product designs and productivity. We aim to provide an unrivaled customer experience through overcoming every challenge. Our solutions can be viewed at **************** Role Description We are seeking an experienced and highly motivated Warehouse Manager to oversee the operations of our Hayward California warehouse facility. The Warehouse Manager will be responsible for managing inbound and outbound freight, leading a team of warehouse staff, ensuring compliance with ISO standards, and maintaining high standards of safety, efficiency, and ethics. This role requires proficiency in operating forklifts and leveraging technology to optimize warehouse processes. The ideal candidate is a proactive leader with a strong work ethic, excellent organizational skills, and a commitment to operational excellence. Key Responsibilities Oversee Inbound and Outbound Operations: Manage the receipt, storage, and dispatch of goods, ensuring accurate and timely processing of all freight. Coordinate with suppliers, carriers, and internal teams to streamline logistics. Inventory Control: Maintain accurate inventory records, conduct regular stock audits, and implement strategies to minimize discrepancies, damage, or loss. Freight Optimization: Develop and implement efficient loading and unloading procedures to maximize space utilization and minimize turnaround times. Team Leadership and Development Team Management: Lead, supervise, and inspire a team of warehouse associates, including hiring, training, scheduling, and performance evaluations. Employee Engagement: Foster a positive and inclusive work environment, encouraging teamwork, accountability, and continuous improvement. Training and Development: Provide ongoing training on safety protocols, equipment use, and technology systems to enhance team competency and productivity. Compliance and Standards ISO Standards Compliance: Ensure all warehouse operations adhere to relevant ISO standards (e.g., ISO 9001 for quality management). Maintain documentation and prepare for audits. Safety Regulations: Enforce compliance with OSHA and other safety regulations, conducting regular safety inspections and implementing corrective actions as needed. Process Standardization: Develop and maintain standard operating procedures (SOPs) to ensure consistency and compliance across all warehouse activities. Equipment and Technology Forklift Operation: Operate forklifts and other material-handling equipment safely and efficiently, ensuring proper maintenance and certifications are up to date. Technology Utilization: Leverage warehouse management systems (WMS), inventory tracking software, and other technologies to optimize operations, track performance metrics, and generate reports. Process Automation: Identify opportunities to integrate technology and automation to improve efficiency and reduce manual errors. Operational Excellence Performance Metrics: Monitor key performance indicators (KPIs) such as order accuracy, on-time delivery, and inventory turnover to drive continuous improvement. Cost Management: Control operational costs by optimizing labor, equipment, and resource utilization while maintaining high service levels. Problem Resolution: Address operational challenges promptly, implementing root-cause analysis and corrective actions to prevent recurrence. Ethics and Professionalism High Ethical Standards: Uphold integrity, transparency, and accountability in all operations, ensuring fair treatment of staff, vendors, and customers. Sustainability Practices: Promote environmentally responsible practices, such as waste reduction and efficient resource use, in alignment with company values. Qualifications Experience: Minimum of 5 years of warehouse management experience, with at least 3 years in a supervisory role. Experience with inbound/outbound freight and ISO compliance is essential. Certifications: Forklift certification required. Additional certifications in warehouse management, safety (e.g., OSHA), or ISO standards are a plus. Technical Skills: Proficiency in warehouse management systems (WMS), inventory software, and Microsoft Office Suite. Familiarity with ERP systems is an advantage. Leadership Skills: Proven ability to lead, motivate, and develop a diverse team, with excellent communication and interpersonal skills. Physical Requirements: Ability to operate forklifts and perform physical tasks, including lifting up to 50 pounds and standing for extended periods. Ethical Standards: Demonstrated commitment to ethical conduct, safety, and compliance in a fast-paced environment. Key Competencies Strong organizational and time-management skills Attention to detail and problem-solving abilities Ability to thrive on feedback and be a team player Ability to work under pressure and meet tight deadlines Adaptability to changing priorities and operational needs Commitment to fostering a safe and inclusive workplace Work Environment The role is based in a warehouse setting, with exposure to varying temperatures, noise levels, and physical demands. Occasional evening or weekend work may be required to meet operational needs. Collaboration with other departments, such as procurement, logistics, and sales, is frequent. Compensation and Benefits Competitive salary based on experience Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and career growth Application Process To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications. We are an equal opportunity employer and value diversity in our workplace. Resumes should be submitted to ********************
    $33k-42k yearly est. 2d ago
  • VP Of Operations

    Revi

    Senior operations manager job in San Francisco, CA

    The Revi Mission Brick and mortar is not dead but drastically changing, and Revi is leading that change into the future. 31 years ago, Web 1.0 started and it gave people the ability to click hyperlinks and read text. When Web 2.0 came about 10 years later, it revolutionized the world. It allowed people to do things like buy, ship, mail, shop, and more. In the past, doing these things was only reserved for an in‐person physical experience, but they can now be done online. That one technological advancement, though simple, changed the world. Now, the internet is so robust that there are things you can do online that you can not do in a physical location. This is the next great shift in the market that Revi is calling Web 3.0. Companies are now trying to bring this digital experience into physical stores in their own siloed ecosystems. For example, Uber brings a simplified way to interact with cabs in the physical world, Bonobos brings a simplified way to interact with their physical retail stores, and the Amazon Go store simplifies purchasing in its physical stores. Revi is looking to bring this way of interacting with physical locations to all consumers, no matter what physical store you walk into. Revi offers businesses an in‐store digital platform that allows businesses to build long‐lasting relationships with their customers and allows consumers to interact with any business they walk into digitally. Our product is a beautifully designed in‐store self‐ordering system where consumers can buy, pay, get rewards, and much more. The data collected is leveraged to improve the ordering experience and attract new customers. With a fresh round of Series A funding from top Silicon Valley seed investors, we are ready to pursue a multi‐billion dollar opportunity. It's an excellent time to join because You'll work as a thought partner directly with the CEO and the executive leadership team. You'll be joining early to make a significant impact at a marketplace startup that is experiencing rocketship growth. You'll play a critical role in scaling Revi to the next level, influencing our culture, core values, hiring decisions, and world‐class practices and processes. You'll experience unlimited growth opportunities as the company grows, scales, and matures. You'll be part of a vision‐driven team that works hard, plays hard, and is committed to serving consumers and business partners in our ecosystem. You'll work with founders and an executive team that have entrepreneurial experience and have helped their companies achieve massive scale. The Revi Role As a Director of Operations at Revi, you will have a significant impact on the growth of our business by managing our business partner experience, support, deployment, and retention. You will be responsible for creating and executing programs to successfully build, ship, install, onboard, and drive transactions at our business partners' locations while maximizing delight. You will work closely with the leadership team, sales team, and product organization to advance the features, drive growth, and partner satisfaction. What You'll do Lead the team that manages all activities for all Partners post booking by sales and manage the relationship with the Partners. Creating & executing a detailed onboarding rollout plan and ensuring their rollout stays on track and schedule. Put together a plan to effectively train business owners on the Revi systems. Manage Partner relationships and work proactively to deliver an outstanding Partner experience. Track Partner health to identify growth opportunities, churn risks. Analyze various Partner issues, and address them in a timely manner. Deliver against target weekly & monthly KPI metrics such as task completions, Partner retention rate, out‐bound call activities, transaction goals, etc. Maintain high levels of engagement and satisfaction with a focus on loyalty. Identify Partner challenges within the platform and actively suggest solutions. Be an advocate for our Partners when suggesting ways to improve functionality of the platform. Own the strategy to improve key metrics such as TTR, CSAT, NPS, first contact resolution, time to resolution, and average handle time. Creating Partner communication strategy and content. Put together the best in class framework for purchasing, systems set‐up, shipping, logistics, and installation of Revi systems. Ensure quality and excellence at every stage of the supply chain and delivery. Identify and prioritize opportunities to improve Partner experience using a data‐driven approach. Align with Engineering and Product teams to drive growth, implement & improve Analytics, system rules & workflows, and dashboards. Support in the development of analytical frameworks/KPIs to measure business performance. Work cross‐functionally with Sales, Product, and Engineering teams to help execute our strategy. Develop team members to achieve high performance by providing direction, coaching, and mentoring. Foster a Partner Service culture through active engagement, leadership, and a strong sense of accountability within the department. What we expect you'll bring to the role 5+ years of experience in project management and customer‐facing implementation or Success roles; restaurant experience a plus. Relevant experience in customer success, contact center operations, consulting, or operational excellence; including 2+ years in senior leadership roles. Proven track record of success in delivering complex projects, managing a rollout schedule and partnering with external clients to deliver on the promises committed to in the sales process. Considerable knowledge of mechanical/electrical components of Point of Sales and retail kiosk systems, quality control. Have worked with shipping, 3PL, Install and support operations. Knowledgeable in iPad and Android tablets set‐up and configuration including MDM. Strong written and verbal communication and presentation skills required. Strong problem solving and technical skills coupled with confident decision making enabling effective solutions leading to high customer success. Ability to detect problems and find solutions accordingly with an eye at anticipating roadblocks. Familiarity with Salesforce. Experience supporting SMB & Midmarket customers in Retail/Restaurant and/or e‐commerce is a big plus. Our Values Heart: A team that is passionate about what they do, with a heart of giving back. Impact: Being a versatile team player with an innovative mind and a firm backbone to make an impact on everything they touch. Excellence: A team committed to excellence in all we do, with integrity and supreme service. Perks and Benefits of Joining the Revi Team Equity package Competitive salary, bonus Professional development Excellent and comprehensive health plans (Medical, dental, vision, etc) Flexible Vacation Policy, Paid holidays Organized volunteer events to give back to our community Off‐sites, events and happy hours 401k $120,000 - $170,000 a year J-18808-Ljbffr
    $120k-170k yearly 16h ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Fremont, CA?

The average senior operations manager in Fremont, CA earns between $102,000 and $208,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Fremont, CA

$145,000

What are the biggest employers of Senior Operations Managers in Fremont, CA?

The biggest employers of Senior Operations Managers in Fremont, CA are:
  1. Thermo Fisher Scientific
  2. Fremont Bank
  3. ARLO
  4. Invitrogen Holdings
  5. RK Logistics Group
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