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Senior operations manager jobs in Indianapolis, IN

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  • Sr. Customer Service Manager

    Java House

    Senior operations manager job in Carmel, IN

    We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience - zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big - let's chat! JOB DESCRIPTION We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment. RESPONSIBILITIES Serve as the primary point of contact for all Java House B2B and B2C customers Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts Handle all inbound calls and emails in an appropriate manner Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner Build strong relationships with customers and retail partners to support long-term loyalty Maintain detailed and accurate records of customer interactions using CRM (Salesforce) Provide all feedback to internal teams to improve service, product quality, and processes Track and report order shorts, and lost sales and identify root causes QUALIFICATIONS Bachelor's degree in marketing, business administration, or related field 3-5+ years' experience in customer service role; 1+ year in leadership role Proficiency in CRM and ERP software and Microsoft Office Suites Ability to read and analyze Power BI reports and dashboards Knowledge in food and beverage, retail, or consumer packaged goods industry preferred KNOWLEDGE AND SKILLS Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others Commitment to understanding and meeting customer needs while maintaining a positive customer experience Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner Solution-oriented problem solving with attention to detail and accuracy in handling information and data Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities Proactive in identifying and addressing issues before they arise Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values
    $61k-118k yearly est. 4d ago
  • Business Manager

    DELV Design

    Senior operations manager job in Indianapolis, IN

    DELV Design is a bold, future-focused architecture and design firm-and we're looking for a Business Manager who can bring clarity, confidence, and rhythm to the financial engine that fuels our creative work. If you're energized by building (and refining) financial systems, partnering closely with leadership, and turning data into meaningful insights that shape growth, this role offers the perfect blend of strategy and hands-on impact. What You'll Own In this pivotal role, you'll manage DELV's day-to-day financial operations while helping establish the foundational practices that support long-term success. You'll collaborate closely with our outside financial consultants during your first year as we optimize systems and strengthen controls. Your world will include: Daily, weekly, monthly, and annual financial management and reporting Bank, credit card, and line-of-credit oversight Project invoicing and full-cycle budgeting/forecasting Ownership and optimization of BQE, including new project setup, invoicing workflows, and feature implementation Transparency and strategy for AR/AP, including consultant billing and payments Monitoring delinquent accounts and ensuring contractual compliance Firm business licensure across Indiana and additional states Managing payroll via Gusto (or similar): compensation updates, benefits deductions, bonuses, garnishments, etc. Participating in benefits negotiations tied to budget planning Developing and tracking KPIs aligned with the architecture/engineering industry Asset inventory management for business personal property tax Vendor payment processes through Bill.com or similar tools Data visualization-turning financial KPIs into clear, compelling graphics The Clarity You'll Bring With your leadership, DELV's partners will gain confidence and real-time insight into: Billings and revenue performance (fee breakdowns, projections, and pipeline analysis) Headcount optimization and revenue-per-person metrics Budget tracking for decisions related to compensation, strategic investments, and line-of-credit usage Legal considerations tied to delinquent clients, liability deductibles, and proper licensure Invoice strategy-supporting PMs with updates on project billings, subconsultant invoices, and monthly revenue opportunities The overall financial health of the firm Why Join DELV? You won't just “run the numbers.” You'll help shape how a growing design firm understands its business, allocates resources, and plans for the future. Your work becomes the backbone that allows our creative teams to thrive. If you love building structure, making financial operations hum, and giving leaders the insights they need to make great decisions, this role was designed for you.
    $49k-94k yearly est. 1d ago
  • Director of Operations

    LHH 4.3company rating

    Senior operations manager job in Indianapolis, IN

    LHH is seeking a Director of Operations for a Direct Hire, Permanent Placement position with a manufacturing client located in Indianapolis, IN. This is a unique opportunity to join a well-established organization in the hottest, fastest growing industry in America. In this role, you will direct all operations at the manufacturing facility as well as provide guidance to and oversight over the production, engineering, maintenance, and facilities teams. You will serve as part of the Executive Leadership Team and have the opportunity to lead continuous improvement initiatives, implement change, impact P&L, and contribute to the growth of the organization. The compensation is commensurate to experience and will range between $160,000-175,000 per year plus 20% bonus and includes several medical insurance options, 4-5 weeks of Paid Time Off, and a 401K plan with a generous match. ***Must be authorized to work in the U.S. without employer sponsorship.*** JOB RESPONSIBILITIES Responsible for the overall direction, coordination, and evaluation of all operations across the manufacturing facility Review/revise standard operating procedures, prepare and maintain operations budget, and lead strategic planning meetings to ensure the achievement of company KPIs Ensure all departments are operating effectively, encouraging collaboration, and adhering to business standards Oversee special projects and capital projects Ensure all departments are operating effectively, encouraging collaboration, and adhering to quality and sanitation standards Develop strategies to increase productivity and reduce waste Focus on cost-effective initiatives to increase company profitability while maintaining high levels of customer service Analyze performance metrics and data to determine areas to improve Foster a collaborative work culture through open communication, high visibility and strong leadership Be a proactive leader, self-motivated and able to analyze, react and develop a plan of action and see it through to completion Gather data, make informed decisions, prepare reports, and present to the Executive Leadership Team Be a team player, value people, and work effectively with colleagues with diverse personalities and backgrounds Ensure the manufacturing and supply chain teams are adequately staffed and trained QUALIFICATIONS Bachelor's Degree in Business, Operations Management, Supply Chain Management, Engineering or a related field is required (NON-NEGOTIABLE) Minimum of 10+ years of experience at the Director of Operations and/or Plant Manager level with responsibility over an entire manufacturing plant is required Must have 10+ years of experience within manufacturing Previous experience and/or knowledge of ISO standards Must possess strong business acumen and experience with strategic planning, budgeting, improving EBITDA, resource allocation, gross margin improvement, human resources, and leadership of direct reports Proven track record of implementing initiatives resulting in increased organizational efficiencies and profitable outcomes Ability to maintain positive relationships with customers, employees, and fellow leadership, exemplifying professionalism and driving a culture of positivity and excellence ***Must be authorized to work in the U.S. without employer sponsorship.*** If you or someone in your network fit this profile and would like to apply for this Director of Operations position located in Indianapolis, IN, please submit your application alongside your resume using the link in this posting. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance #LHH / #JobOpening / #HiringNow / #NowHiring / #Hiring / #WorkWithUs / #JobAlert / #JobSearch / #JobVacancy / #CareerOpportunity / #HotJobs / #JoinOurTeam / #JobSeekers / #CareerGoals / #JobHunt / #ContinuousImprovement / #CostSavings / #DirectorOfOperations / #OperationsLeader / #OperationsManager / #PlantManager / #ManufacturingJobs / #IndustrialJobs / #IndianaJobs / #IndianapolisIN / #MidwestJobs / #USJobs
    $68k-110k yearly est. 4d ago
  • ASSISTANT STORE MANAGER - OPERATIONS

    Micro Center 4.7company rating

    Senior operations manager job in Indianapolis, IN

    MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe lifeat Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results oriented ASSISTANT STORE MANAGER - OPERATIONS. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to view our job video MAJOR RESPONSIBILITIES: Maintain orderly operation and safety of all areas of responsibility; ensure that operational policies and procedures are being properly carried out at the store level Consistently achieve inventory control, customer satisfaction, productivity, payroll and expense goals Conduct physical inventory; manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets Through front end leadership, ensure all customer issues are resolved in a timely manner and in alignment with company policy Participate in and lead open and close procedures Serve as manager-in-charge during absence of General Manager or other store managers Ensure the execution of ad set and visual merchandising standards Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers Develop and coach supervisors and associates in all departments in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures Provide regular coaching and feedback to supervisors and associates to ensure goals and results are communicated to all associates throughout the store Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed Perform other duties and tasks as assigned EDUCATION & EXPERIENCE: Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a commissioned sales environment or within the consumer electronics industry Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service Experience in human resources functions and capable of hiring, retaining and coaching qualified employees Ability to execute corporate initiatives and analyze the competition Proficiency in Microsoft Office Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays A college degree is preferred MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer. #appcast Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
    $46k-53k yearly est. 4d ago
  • Manager - Retail Experience

    Lids 4.7company rating

    Senior operations manager job in Indianapolis, IN

    About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization. We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott's Cactus Jack, and Post Malone, creating a community where fans, fashion, and culture collide. Position Summary This position is responsible for shaping and executing the visual merchandising strategy to deliver an inspiring and cohesive customer experience across all Lids retail locations. This role collaborates closely with merchandising, marketing, creative, and planning teams to ensure that in-store displays, window presentations, and product assortments align with brand standards and seasonal priorities. The Manager oversees the production and distribution of print and digital collateral, manages budgets, and supports cross-functional initiatives, including events and partnerships. Success in this position requires strong leadership, project management, and communication skills, as well as a passion for delivering exceptional customer experiences and driving sales growth in a dynamic, multi-location retail environment. Principle Duties and Responsibilities Create and evolve the Visual Merchandising strategy to maintain an inspiring customer experience in stores. Strategize and execute on in-store merchandising updates in partnership with the Merchandising and Brand Marketing teams along with sport seasonal priorities. Work with creative team to print and implement window displays, window refreshes, and in-store displays as aligned with merchandising updates and seasonal strategy. Collaborate with merchandising team on mannequin styling and storytelling. Coordinate with merchandising and planning teams on store assortments. Partner with mall marketing, digital, and print team leads to ensure cohesiveness across all marketing platforms. Elevate brand visual standards in existing stores and create materials to ensure uniform execution excellence across the fleet. Manage signage program and oversee production of collateral. Support cross-functional partners such as Events, Popups, Marketing, Wholesale, Store Planning, and Merchandising with brand initiatives when needed. Plan and maintain in store print content calendars for all retail concepts and countries Collaborate across Marketing team to ensure timely creative delivery Work with external/internal translation resources to ensure accuracy Work with external Print vendors to ensure all print needs are communicated Manage and maintain print distribution lists for all in store print jobs Manage budget, approve invoices, maintain financial controls Job Required Knowledge and Skills Bachelor's Degree in Business Administration, Marketing, Retail Management, or related field. Certifications in retail management, or customer experience as plus 3-5 years of experience in retail management, visual merchandising, or customer experience roles Proven track record of leading teams and driving sales growth in multi-location retail environments Experience with event planning, marketing campaigns, and partnership development Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); intermediate Excel skills required Familiarity with retail management software, POS systems, and inventory management tools Ability to analyze sales data to identify market shift/changes and create reports Leadership: Ability to inspire, motivate, and develop retail teams Customer Service: Commitment to delivering exceptional customer experiences Communication: Excellent verbal and written communication skills Organization & Multitasking: Strong prioritization and project management abilities Time Management: Able to independently prioritize multiple tasks/projects to meet deadlines and timelines cross-functionally. Problem-Solving: Quick thinker, adaptable to changing business needs Financial Acumen: Experience with budgeting and cost control Visual Merchandising: Understanding of store layout optimization and display strategies Digital Proficiency: Comfortable with digital marketing and social media Adaptability: Ability to be flexible and pivot on project initiatives in a fast pace work environment. What We Offer Comprehensive health, dental, and vision insurance. 401(k) with company match. Employee discounts and perks. Career development opportunities and professional training programs. Collaborative and innovative work environment.
    $21k-43k yearly est. 2d ago
  • Operations Manager - Weekends

    DHL Express 4.3company rating

    Senior operations manager job in Whiteland, IN

    hours are first shift approximately 7am-7pm, Friday, Saturday, and Sunday. Operations Manager (Operations Manager II) The Operations Manager II role has a national salary range of $72,000 - $85,000. For roles within California the range is 75,000 to $95,000 and Washington is $77,968.80 to $95,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Job Description Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging. Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency. Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts. Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork. Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements. Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations. Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction. Required Education and Experience Bachelor's degree or equivalent experience, preferred. 1+ years logistics industry experience, required. 2+ years of experience in a supervisory or management role, required. Experience with P&L management, objective setting, and project management, preferred. Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. Our Organization is an equal opportunity employer.#
    $78k-95k yearly 2d ago
  • District Operations Director

    Firstkey Homes 4.2company rating

    Senior operations manager job in Indianapolis, IN

    SUMMARY OF RESPONSIBILITIES The District Operations Director will oversee the daily management and coordination of property operations in their assigned market which includes property acquisition, property renovation, leasing, property management, financial performance and collections. This role will develop and maintain strong working relationships with local markets, national and corporate employees as well as third-party vendors and leasing firms. ESSENTIAL DUTIES Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market. Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees. Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs. Implement and execute company operating procedures to ensure compliance within local market Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable. Oversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced. Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures. Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately. Ensure property records are maintained in accordance with company and state-specific statutes standards. Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes. Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market. This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need. Maintain an active real estate license and adhere to company real estate license requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS Primarily working within an indoors office environment May sit for several hours at a time and climb up and down stairs multiple times each day Prolonged exposure to computer screens Must travel throughout applicable market using personal vehicle Occasional hands-on work and training required REQUIRED EDUCATION AND EXPERIENCE Bachelor's Degree in Business Administration, Finance, Planning or related work experience An active real estate license in the applicable state of practice is required Minimum 5 years of asset and operations management experience General knowledge of budgeting and financial analysis Experience working in a cross-functional group, project management, and/or process improvement-oriented role Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) PREFERRED EDUCATION AND EXPERIENCE Managing Broker License, a plus Knowledge of Yardi Voyager or similar property management program Experience working in a fast pace, high-growth company REQUIRED KNOWLEDGE Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Building and Construction- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. REQUIRED SKILLS Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Negotiation- Bringing others together and trying to reconcile differences. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Time Management- Managing one's own time and the time of others. Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job. Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures. Speaking- Talking to others to convey information effectively. Writing- Communicating effectively in writing as appropriate for the needs of the audience. WORK STYLES & BEHAVIORS Leadership- Job requires a willingness to lead, take charge, and offer opinions and direction. Persistence- Job requires persistence in the face of obstacles. Initiative- Job requires a willingness to take on responsibilities and challenges. Achievement/Effort- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Attention to Detail- Job requires being careful about detail and thorough in completing work tasks. Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace. FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status. By applying to this position you are consenting to receive follow-up communication.
    $65k-115k yearly est. Auto-Apply 60d+ ago
  • Assistant Retail Store Manager - Rural King

    Rural King Supply 4.0company rating

    Senior operations manager job in Clifford, IN

    About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services What You'll do The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success. Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement. Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction. Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership. Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition. Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability. Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience. Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences. Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively. Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback. Ensure that the store operates in accordance with safety regulations, company policies, and industry standards. Ensure that all operational procedures and processes align with company policies, standards, and legal regulations. Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc. Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated. May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols. May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency. Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store. Participate in cross-training for flexibility in various departments and responsibilities. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Supervisory Responsibilities Yes Essential Qualities for Success At least 2 years of retail experience or equivalent combination of experience and education. Proven track record of success and a desire to take on increasing levels of responsibility and leadership. Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results. Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment. Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely. Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses. Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively. Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment. Proven ability to analyze and optimize complex processes to achieve operational excellence. Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively. Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes. Comfortable navigating computer systems and software to assist customers or manage activities. Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail. Proven track record of consistently producing error-free work and meeting quality standards. Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty. Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks. Proficiency with Microsoft Office Suite or related software. Working knowledge of Microsoft Office Suite. Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates. Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements. Physical Requirements Ability to maintain a seated or standing position for extended durations. Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently. Able to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
    $32k-37k yearly est. 8d ago
  • Operations Program Manager

    Alom Technologies Corporation 4.3company rating

    Senior operations manager job in Indianapolis, IN

    Are you looking to be an integral part of a top-performing division within a technology-driven growing organization that continuously invests in the training and development of its employees? Welcome to ALOM! We are a global, high-volume, and service-driven supply chain management company. Our award-winning leadership develops and implements highly optimized product delivery strategies for our customers, representing leading brands in the automotive, energy, technology, and medical industries. ALOM is an exciting company committed to equal opportunities for all people. Every minute of every day, our staff and systems positively impact manufacturing, e-commerce, fulfillment, and logistics operations all over the world. ALOM is a destination for passionate, talented, and service-oriented professionals. We continuously invest in our employees, reward bold thinking, promote teamwork, and focus on community engagement. Our inclusive culture is built on diversity, acceptance, respect, and operational excellence. See your career grow in an environment where fresh ideas and professional development are encouraged. You will have the opportunity to: Be part of a world-class team as ALOM continues to grow fast. Expand your career in a real-world professional environment where your ideas and contributions will shape the stature and recognition of our corporate brand globally. Here's what you need to succeed in the Operations Program Manager role: 2+ years of project/program management experience within supply chain operations An understanding and experience applying continuous improvement tools to support operations (LEAN/Kaizen/DMAIC/RCA/VSM/etc.) Strong collaboration skills, ability to communicate cross-functionally and align stakeholders Proven track record for driving operational excellence through standardization and optimization for various manufacturing builds High statistical acumen and ability to design forecast models for labor planning Be able to develop SME (subject-matter-expert) level proficiency in WMS (warehouse management system) High proficiency in Excel, ERP, WMS, SQL Bachelor's degree in Supply Chain, Engineering, Operations Management, or related field preferred You will be responsible for: Working directly with cross-functional leaders to understand the current and future operation needs to support building stronger processes across all the business operation areas Developing KPIs and dynamic dashboards to help understand the business and operations. Evaluating workflows to create new processes and improve current ones. Estimating the amount of labor, material, and equipment required for new customer onboarding, new processes, or improved ones Promptly addressing and resolving warehouse issues to minimize delays in any area of the business Recommending viable solutions to reduce production costs as well as improve production processes and product quality Partnering with the IT department to create better reporting tools that align with operation process changes Using Master Standard Data and time studies, develop best practices for functional activities in production, fulfillment, and warehouse Prepare presentations, charts, plant and equipment layouts as required We offer competitive salaries, benefits including health and welfare coverage, 401(k) match, and paid leaves. Bottom line: ALOM is a great place to work! We encourage you to submit your resume and be a part of a growing, firmly established, and success-driven company that values its staff. Equal Opportunity Employer
    $73k-119k yearly est. 60d+ ago
  • Operations Manager - Fleet & Projects

    Acrt, Inc. 3.9company rating

    Senior operations manager job in Indianapolis, IN

    Bermex, Inc. Full time Regular About The Team Bermex offers expert utility consulting services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading and installation. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team. About the Role The Operations Manager - Fleet & Projects provides leadership and oversight of key operational functions that support company-wide efficiency, compliance, and service delivery. This position manages the corporate fleet in partnership with EMKAY, coordinates project startup and contract administration activities, and ensures the accuracy of Operator Qualification (OQ) documentation and reporting. The role also supports operational excellence by reviewing call center practices and identifying opportunities for improvement across departments What You'll Do Fleet Management * Oversee day-to-day fleet operations in partnership with EMKAY to ensure vehicle availability, maintenance compliance, and cost control. * Monitor and analyze fleet performance metrics, lifecycle costs, and vendor service levels. * Ensure adherence to company fleet policies and all applicable regulatory requirements. Project Coordination * Organize and manage project startup activities, including communication with internal stakeholders, documentation setup, and scheduling. * Maintain contracts, OQ documentation, and project files to ensure accuracy and compliance. * Develop and distribute weekly project and operational reports to leadership. Operational Oversight * Evaluate and recommend improvements for call center processes and service delivery. * Collaborate with other department leaders to streamline workflows and promote consistent operational practices. * Identify and implement process improvements to enhance productivity and accountability. Leadership and Collaboration * Work cross-functionally with departments such as Operations, Safety, HR, and IT to support organizational goals. * Provide guidance and feedback to staff involved in fleet, project, and call center support activities. About You: Must haves: * HS Diploma, Trade Certification or Associate's Degree * Preferred Bachelor's degree in Business Administration, Operations Management, or related field; equivalent experience may be considered. * Minimum of three (3) years of experience in operations management, fleet coordination, or project administration. * Experience with third-party fleet service providers (e.g., EMKAY) preferred. * Strong analytical, organizational, and communication skills. * Proven ability to manage multiple priorities and cross-functional initiatives. Your Skills: * Ability to multi-task, and work independently and as a team * Exceptional flexibility in daily routines and scheduling * Adequate time management skills to finish work in a timely manner * Excellent communication skills, comfortable interacting with management and customers * Strategic and analytical thinking * Vendor and contract management * Project lifecycle coordination * Process improvement and reporting * Leadership and collaboration * Attention to detail and accountability * This role would not be a good fit if you: * Do not enjoy working independently * Do not enjoy working in outdoor conditions * Do not enjoy walking long distances * Are not flexible and do not enjoy adapting to your current work schedule or routine * Do not have adequate planning and time management skills to finish a day's work in a timely manner Travel Requirements: This position may require travel. The percentage of time varies. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ************** and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Company: ACRT, Inc.
    $64k-95k yearly est. Auto-Apply 13d ago
  • Vice President of Operations

    MHG Hotels-Corporate

    Senior operations manager job in Indianapolis, IN

    We are seeking an experienced, highly motivated and dynamic individual to join our team as the Vice President of Operations (VPO). The VPO will provide multi-hotel leadership, focusing on guest satisfaction, associate satisfaction, owner satisfaction. Acting as direct supervisor to our General Managers, the VPO will provide support and resources both, in person and remotely, to ensure operational excellence of hotels in the portfolio. Our Vice President of Operations makes a difference by: Inspiring Followership Coaching, mentoring and developing Maximizing performance Our Vice President of Operations will: Provide effective people leadership of assigned hotels by attracting, motivating, developing, rewarding and retaining top talent. Lead, motivate and direct with clear communication Work cooperatively with others to accomplish business goals and objectives Ask others for their ideas and opinions while supporting team's decisions Promote Company policies and values to all managers and associates Be well versed in strategic planning and operational execution Implement programs that meet corporate goals and objectives Ensure proper follow up and follow thru on company deadlines and initiatives Proactively and consistently measure hotel key performance indicators of guest satisfaction, market share, and flow through to ensure hotel exceeds target goals. Ensure all hotels are meeting or exceeding the Brand guidelines for service, quality, training, and product Ensure all hotels pass Brand quality assurance audit, internal audit, process audit. Model strong customer service orientation and skills with exceptional attention to detail Conduct regular property visits, using property visit tools to ensure processes and procedures are being followed. Conduct monthly P&L reviews with each General Manager to ensure focus on areas of opportunity and develop action plans for improvement. Effectively manage multiple projects while prioritizing tasks and utilizing action plans to achieve goals. Work collaboratively with executive leadership team to achieve alignment Be flexible, adaptable and able to change course of action when appropriate; effectively transitioning between tasks while maintaining objectives amidst shifting priorities. Ensure professional image at all times through appropriate business conduct, appearance and dress. Conduct annual performance review for General Managers Take on additional projects as directed by the Chief Operating Officer, including implementation of new company initiatives/programs and assisting with new property openings and acquisitions Knowledge, skills and abilities necessary to be successful in this role include: Minimum seven years in hotel industry required Proven leadership experience, excellent people skills, strong business acumen and exemplary ethics. Experience in multi-unit leadership strongly preferred Able to present ideas, concepts, and information effectively and clearly through written and spoken words; actively listens; communicates comfortably with various audiences, responds effectively to questions. Coach, mentor, train and provide feedback to maximize teams' performance Must be committed to excellence and providing our guests and employees with great customer service and work environment Experience in multiple hotel operating systems (Hilton, Marriott, Choice preferred) Sales and Revenue Management experience preferred Travel to all locations required (50%) of time Valid driver's license required This job description could evolve based on the company's specific needs and goals. Benefits Include: Vacation (6) Paid Holidays (5) Flex Holidays 401k with 10% employer match Tuition Reimbursement Bonus Program Medical Dental Vision Life Insurance Short and Long Term Disability Accident and Critical Illness Hotel Discounts MHG Hotels LLC seeks to attract and retain a high performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.
    $113k-192k yearly est. Auto-Apply 48d ago
  • Senior Group Event Operations Manager

    Maximus 4.3company rating

    Senior operations manager job in Indianapolis, IN

    Description & Requirements is contingent upon contract award* We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award). This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award. As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas. Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling. The program ensures consistent access to care across dispersed populations and contributes to broader public service goals. Essential Duties and Responsibilities: - Responsible for hiring, training, supervising and developing staff. - Serve as liaison to clients and other outside agencies as assigned. - Maintain active and professional communication with program contacts to ensure program goals are met successfully. - Collaborate with program management staff and leadership to ensure departmental performance and operational goals are met. - Actively manage any issues or concerns brought up by clients or program staff and provide immediate and effective resolution. - Communicate on a weekly basis with respective program staff to ensure all required tasks and assignments are being adhered to and completed. - Serve as a resource to staff by properly managing and resolving departmental escalated issues as well as policy and procedure clarification and support. - Participate in the development and review of program materials and resources. - Participate in the development, implementation and ongoing oversight of Client server data exchange. - Promote program image and goals through public speaking engagements and professional presentations. - Submit activity reports to the senior program leadership. - Ensure that all departmental performance goals are met. - Monitor and communicate issues, risks and concerns to the senior program leadership. - Audit, review and approve expense reports. - Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template. - Participate in strategic planning and ongoing process improvement for the program. - Perform other duties as assigned by the senior program leadership. Minimum Requirements - Bachelor's degree in a health, social services, business or communications field required, or equivalent combination of education and experience. - Minimum of 7 years of experience working in community settings involving health and/or human services required. - Minimum of 3 years of people management experience required. - Demonstrated ability to manage and motivate direct reports. - Extensive experience managing staff in a call center environment. - Experience managing remote staff. - Demonstrated ability to establish and maintain relationships with key stakeholders. - Knowledge of Microsoft Office Products (MS Word, Excel, PowerPoint). - Highly developed written and oral communication skills. - Strong interpersonal skills. - Ability to work in a dynamic and changing environment. - Ability to work independently with minimal supervision while adhering to professional code of ethics, performance expectations and all policies and procedures as outlined by the Program and Organization. - Capacity to foster and maintain a positive and productive work environment. - Training, coaching, and mentoring skills preferred. #maxcorp #LI-AM1 EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com. Minimum Salary $ 111,300.00 Maximum Salary $ 151,300.00
    $34k-63k yearly est. 8d ago
  • Operations Director HOPD Cardiology

    Francisan Health

    Senior operations manager job in Indianapolis, IN

    Indiana Heart Physicians Building 5330 E Stop 11 Rd Indianapolis, Indiana 46237 A successful medical practice certainly includes a top-notch medical staff, but it starts with a core group of business professionals that handle finances, compliance, recruiting and other operations tasks. Our Operations Director manages these day-to-day operations while also planning for future needs - assisting in growth acquisition and strategic planning. It's a job with a lot of hats and one that requires a strong personality to wear them. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Oversee operations for a large and very busy Cardiology practice. * Direct strategic and operational planning to achieve clinical, financial, service and people excellence. * Direct the design and implementation of policies and procedures for all administrative areas within the medical group, to enhance operational effectiveness while emphasizing cost containment, high performance, and high-quality patient care. * Act as a liaison between FPN and Franciscan service line administration, hospital staff and/or FA personnel to support the establishment of new practices, relocation of existing practices and/or the addition of new sites, physicians and/or providers. * Ensure all practice and program initiatives, activities and facilities adhere to all applicable corporate, safety, regulatory and accreditation standards, policies and procedures. * Partner with Quality, to assure excellent patient experience and safety, in accordance with all policies and procedures. * Build and maintain relationships with other practices and departments. * Create and sustain a culture in the practice that reflects the Franciscan Mission and Values. * Supervise managers or supervisors within one or multiple departments, and manage the performance of individuals through ongoing coaching, feedback and development to motivate, engage and drive a high performing team. * Develop and manage one or multiple departmental budgets, including making budget allocations, approving expenditures, and ensuring expenses are within budget. QUALIFICATIONS * Bachelor's Degree Healthcare, Business or Related Field - Required * Master's Degree Healthcare Administration (Business) - Preferred * 5 years Healthcare Administration (Business) - Required * 7 years Healthcare Administration (Business) - Preferred TRAVEL IS REQUIRED: Up to 20% EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
    $65k-120k yearly est. 29d ago
  • Director of Game Operations - Fever

    Indiana Pacers

    Senior operations manager job in Indianapolis, IN

    At Pacers Sports & Entertainment PS&E we are dedicated to delivering best in class sports and entertainment experiences while making a positive impact on our community As the home of the Indiana Pacers Indiana Fever Noblesville Boom Pacers Foundation and Gainbridge Fieldhouse we strive to exemplify our core values of Respect Teamwork Trust Passion and Excellence in everything we do Our mission is to create memorable moments for our fans and foster a culture of inclusivity and excellence both on and off the court Our purpose is Winning Serving and Entertaining SUMMARY The Director of Game Operations Fever is responsible for creating implementing and executing the creative vision for all in arena and live event experiences They will work closely with the COO & General Manager of the Indiana Fever along with Marketing Brand and the Game Operations Department to create a dynamic engaging and memorable experience for fans while also meeting the strategic goals of the organization While their primary responsibilities will include overseeing the Indiana Fever Game Operations Department they will also work with the SVP of Game Operations & Entertainment when needed on other Game Operations elements This position will be expected to work flexible hours based on the event schedule including evenings weekends and possibly holidays Other duties and projects may be assigned ESSENTIAL DUTIES RESPONSIBILITIES Work with Brand & Marketing to develop a cohesive game entertainment presentation Develop a plan for all Indiana Fever video elements Direct the coordination and on floor execution of game timeouts; contests; game activities and events prior to during and after games Develop and manage run of show scripts and production timelines Oversee rehearsals sound checks and technical coordination for talent and crew Book and manage all game day talent including national anthem performers halftime acts mascots DJs and other elements Sit in on Game Operations and Marketing meetings Work with other members of the Game Operations department to support research and develop overall Game Presentation plans concepts and theme specific elements for all Fever home games Lead development of video board content player intros sponsorship activation and other elements Work with Corporate Partnerships Ticket Sales and Community Engagement to integrate promotions that maximize fan experience In every position each employee is expected to align with PS&Es mission and core values along with actively participating in company sponsored community outreach programs Other duties events and projects assigned QUALIFICATION REQUIREMENTS To perform this job successfully an individual must be able to perform each duty satisfactorily The requirements listed above are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION andor EXPERIENCE Bachelors degree from an accredited college or university Minimum of 5 7 years of game production or working with other sportslive events is preferred Ability to work in partnership with a team in a fast paced environment Positive attitude and strong work ethic Strong leadership and project management skills Ability to present information and respond to questions from managers clients and the public Combination of education and experience preferred Excellent verbal and written communication skills Valid drivers license Efficient computer skills specifically with Microsoft Office programs Ability to multi task and juggle multiple priorities PHYSICAL AND ENVIRONMENTAL DEMANDS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly required to sit stand walk move heavy objects use a computer use a 10 key calculator use a telephone speak hear and write While performing the duties of this job the noise level in the office work environment is usually moderate and the noise level in Gainbridge Fieldhouse game environment is usually loud The stress level may become high during certain times of the year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age gender identity marital status disability status protected veteran status or any other characteristic protected by law
    $65k-120k yearly est. 14d ago
  • Director of Operations

    Cover Care

    Senior operations manager job in Westfield, IN

    Job Details Automatic Pool Covers, Inc - Westfield, IN Full Time 4 Year DegreeDescription The Director of Operations is responsible for leading and managing all aspects of manufacturing operations, including production, engineering, and quality control. This role ensures efficient processes, high-quality output, and alignment with strategic business objectives. The Director plays a critical role in developing operational plans, managing teams, and driving continuous improvement initiatives. Primary Responsibilities Lead and oversee all manufacturing processes to ensure optimal production output and efficiency. Manage the product development lifecycle from concept through production. Qualify and manage the supplier base to ensure high-quality incoming materials. Collaborate with the Impact Team to contribute to strategic planning and execution. Research, evaluate, and approve capital equipment purchases. Manage implementation and updates of manufacturing software systems. Champion lean manufacturing principles to optimize workflows and reduce waste. Oversee external manufacturing and engineering contracts and partnerships. Lead the product certification process, ensuring regulatory and compliance standards are met. Communicate technical information clearly to the Dealer Support Department. Approve expenditures related to materials and departmental needs. Develop, implement, and maintain corrective and preventive action programs. Create and enforce quality control policies and continuous improvement practices. Secondary Responsibilities Conduct job site visits to assess product performance in the field. Review and approve engineering and manufacturing documentation. Provide technical guidance on complex engineering and production challenges. Oversee the mechanical and electrical design processes. Participate in departmental budgeting and financial planning. Perform additional duties as assigned. Supervisory Responsibilities Lead, train, and manage the performance of direct reports across the Manufacturing, Purchasing, Scheduling and Engineering teams. Establish departmental goals and evaluate performance against KPIs. Mentor and develop staff to foster growth and support succession planning. Qualifications Education and Experience Requirements Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is required. Minimum of 8 years' experience in a management role within a manufacturing and engineering environment. Valid driver's license required. Knowledge, Skills, and Abilities Proficiency in Microsoft Office Suite. Advanced knowledge of ERP software, Netsuite is a plus. Strong understanding of engineering design tools and measurement equipment. Excellent verbal and written communication skills. Proven negotiation and decision-making abilities. Effective time management and organizational skills. Strong leadership qualities with the ability to motivate and develop team members. Advanced problem-solving and analytical skills. Initiative and creativity in improving product quality and operational efficiency. Exceptional customer service orientation. Flexibility to work additional hours or weekends when needed. Physical Demands Ability to alternate between sitting and standing for extended periods in office and manufacturing environments. Clear vision, color perception, and manual dexterity for handling documents and data input. Strong auditory skills for effective communication. Occasional exposure to warehouse, manufacturing, and outdoor environments.
    $66k-120k yearly est. 60d+ ago
  • Director Operations

    Neovia 4.1company rating

    Senior operations manager job in Greenwood, IN

    The Director of Operations is responsible for managing the overall performance and profitability of multiple Transportation, Flow Through or Warehouse facilities. The Director of Operations leads and manages all activities related to the functioning of the service centers in order to meet or exceed customer expectations and to achieve facility and company goals for operating revenue, growth, sales, and service for the service area. In addition, the Operations Director establishes and maintains an effective relationship with their staff, customer contacts and internal support groups. Manages to key internal and client facing metrics and defines strategies for continuous improvement. Multiple Logistics Site Managers report to this position. JOB RESPONSIBILITIES Oversee all aspects of multiple sites for operations, administration, financial and customer service within the facility Ensure maximum return on revenue through effective operational planning and business development Overall responsibility for financial management, P&L results and management results to achieve operating income plan Owns the overall performance of the NOS results for the respective site Acts as key point of contact for multiple customers, working through service and KPI targets, contractual issues and/or renewal, pricing and scope adjustments Responsible for increasing the customer presence within Neovia Ensure compliance with all federal, state, or local regulatory agencies. (i.e. OSHA, DOT) Direct as needed the recruitment and/or contract personnel to meet the requirements of current and projected business within the facilities Weekly performance reporting, review of facility financials, and various audit compliance for internal/external customers Support sales and business development and has the ability to develop an effective plan, integrate and handle existing and new business, as needed QUALIFICATIONS Function as liaison between corporate groups and facility personnel, ensure a clean, properly organized, safe, and healthy environment for all personnel, including all facilities and equipment in a good state of repair Bachelor degree in Supply Chain, Transportation & Logistics or related degree and /or equivalent experience 5 years' experience in warehousing (operations, sales, or combination) Proven track record in leading/managing distribution operations Knowledge of state, federal and international applicable laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, U.S. Customs, environmental, import/export, maritime, human resources) Demonstrated strong leadership, business planning, financial analysis, negotiation and customer satisfaction skills Demonstrated knowledge of effective organization and project management skills Ability to work effectively in a business environment characterized by complexity, ambiguity and rapid change Excellent interpersonal, communication, change management and presentation skills (written and verbal) Demonstrated ability to effectively resolve customer complaints and problems and restore or maintain business Adherence to the Company's Core Values and ability to execute our Value Promise Additional Qualifications: Master's degree in Supply Chain Management, Business or related area with major or emphasis in transportation or logistics. 5+ years of supervisory experience. Ideally have 3PL Pre-Sales support experience. 7 years or more of logistics experience Ability to travel PHYSICAL REQUIREMENTS Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds. ADDITIONAL INFO
    $64k-114k yearly est. 60d+ ago
  • Center Operations Director

    Circle City ABA

    Senior operations manager job in Kokomo, IN

    CIRCLE CITY ABA : Circle City ABA provides Applied Behavior Analysis Therapy for children and adolescents diagnosed with Autism Spectrum Disorder. Circle City ABA has created a center-based environment where play meets progress through high-quality therapy, individualized treatment and behavior plans, and specialized programs. The mission of Circle City ABA is to enrich and empower children with autism through applied behavior analysis therapy. Once you experience the remarkable program Circle City ABA has created, you will never want to return to any other job. Do not just take our word for it, reach out to us and speak to our current team members! Why Work for Circle City ABA? The better question is why not? Just a few of the perks of being a CIRCLE CITY ABA full-time team member are below: · Health, Dental, and Vision Insurance · Competitive compensation · Paid time off · Paid training · 401k Eligibility · Dedication to your professional and personal development Center Operations Director Job Responsibilities: · Ensures day-to-day operation of Circle City ABA Center-based services, including key functions such as administrative support, the safety of participants, inquiry support · Provide administrative human resources support for the onboarding process; hiring of Registered Behavior Technician (RBT), Behavior Technicians · Responsible for facilitating center employee training · Provide administrative human resources support for employee performance and any corrective action plans · Responsible for reviewing payroll · Maintain electronic files according to HIPPA and Circle City ABA company policy · Attends parent meetings to assist BCBA in the maximization of authorized hours and to increase participation in services and discuss any financial needs and options · Providing website updates and content to Marketing · Ensure maximum utilization; scheduling center staff with clients · Maintain a clean, safe, and positive environment for clients and employees within the center by ensuring compliance with all relevant building and safety codes, including addressing building and facility maintenance and emergencies, while scheduling and hosting vendors for center needs · Assist in the facilitation in client enrollment · Maintain tour readiness throughout the Center · Ensure productivity and efficiency of the center in the office · Non-clinical opening and closing duties · Purchasing and tracking of supplies for the center · Facilitates and assists with if necessary, cleaning and organization duties Requirements Education: Must possess one of the following: • A Bachelor's degree in an applicable social services field from an accredited university is preferred but not required • At least 2 years of experience specifically in the coordination/management of services preferably in an ABA setting
    $66k-121k yearly est. 23d ago
  • Director of Operations

    Gohealth Urgent Care-UCSF Health

    Senior operations manager job in Carmel, IN

    You're more valuable than ever - And that's just how we'll make you feel. At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities. Responsible for oversight of the administrative, operational, and clinical support of all urgent care centers within assigned geography as well as the virtual care team. This role contributes to the development and implementation of strategic plans, market objectives, and initiatives designed to enhance financial performance, patient satisfaction, clinical quality, and to improve the reach of our care into the communities we serve. Develops market-wide policies, procedures, and partners with the finance team to create center and market-level budgets. Works directly with leadership, providers, central support functions, and colleagues on the partner health system side to achieve organizational objectives. Job Requirements Education Bachelor's degree Master's degree in related discipline preferred Work Experience 5+ years of operations management experience required. Management experience in a medical or healthcare environment required. Experience managing multiple sites preferred. Required Licenses/Certifications Current state Driver's License Additional Knowledge, Skills and Abilities Required Ability to bring the GoHealth vision and mission to life and show team members how their work connects to them. The ability to set goals and communicate a plan of action. The skill to empower team members to deliver results. Possessing bias towards action while managing risk. The ability to accomplish a task with concern for all the areas involved. The ability to communicate information through written and verbal means. The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Demonstrated ability to implement a metrics-driven culture focused on accountability and results. Demonstrated ability to develop business strategies to improve and grow business opportunities Strong leadership skills including the capacity to articulate the vision and goals of the practice, gain trust and respect, prioritize and keep a team focused on the most impactful projects, set appropriate expectations, and maintain accountability. Core Competencies: Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation. Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. ESSENTIAL FUNCTIONS Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job. Responsibilities include: Direct the identification, development, and implementation programs centered on quality and operations excellence. Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to center operations. Works with administration and clinical program development to develop and implement long-term plans for the market. Collaborate with internal and external business partners to maintain all contractual performance guarantees. Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests. Oversee maintenance of appropriate staffing levels center operations staff and providers for all market sites; includes, but not limited to developing the staffing model, collaboration with talent acquisition to interview and hire new team members, and provide guidance to the management team on staffing practices. Responsible for review and assessment of key performance indicators, provide feedback to managers on operational performance and make recommendations on improvements as needed. Enhances market operations by supporting all cross market initiatives; provide guidance and best practices to on-site managers and other team members in the market, ensure timelines are met, and develop and implement cross market processes and procedures. Collaborate with other markets to collect information, share best practices across markets, develop training plans, and capture data to track and monitor progress. Build and maintain visibility in the community by supporting on-site managers in their outreach efforts; identify outreach possibilities and partner with the Marketing and Business Development teams to drive volume and establish a positive community profile for the centers in the market. Responsible for managing market-wide initiatives, including project management and outcome assessment. Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. *****************************************
    $66k-120k yearly est. Auto-Apply 60d+ ago
  • Director of Titles Operations

    Openlane, Inc.

    Senior operations manager job in Carmel, IN

    Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations - US Marketplace. In this role, you will lead a large, high-impact team responsible for the end-to-end title process-from intake to correction to release-delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business. You Are: * Strategic - You think ahead and design scalable solutions. * Collaborative - You thrive in cross-functional partnerships and influence across the business. People-Focused - You inspire, grow, and develop strong teams. * Customer-Obsessed - You relentlessly pursue accuracy and service excellence. What You'll Do: Strategic Leadership * Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution. * Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability. * Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives. * Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency. Operational Excellence * Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards. * Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience. * Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews. * Serve as the primary liaison to internal and external stakeholders on all title-related matters. People Leadership * Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth. * Recruit, hire, and train team members while building a pipeline of future leaders within the organization. * Engage employees through coaching, recognition, and career development opportunities. Special Initiatives * Represent Title Operations in enterprise-level initiatives, projects, and presentations to senior leadership. * Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience. Who You Are * Strategic - You think ahead and design scalable solutions. * Collaborative - You thrive in cross-functional partnerships and influence across the business. * People-Focused - You inspire, grow, and develop strong teams. * Customer-Obsessed - You relentlessly pursue accuracy and service excellence. Must-Haves * Bachelor's degree in Business, Operations, Finance, or related field preferred. * 8+ years of progressive experience in automotive, financial services, or related industries. * 5+ years of proven leadership, including managing large, multi-site or high-volume teams. * Strong financial acumen and ability to manage budgets. * Demonstrated success in process transformation, compliance management, and stakeholder influence. * Proficiency with CRM platforms and core business technology tools. Nice-to-Haves * Direct experience in title operations or processing. * Experience leading operations through automation, digitization, or regulatory change. What We Offer: * Competitive pay * Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) * Immediately vested 401K (US) or RRSP (Canada) with company match * Paid Vacation, Personal, and Sick Time * Paid maternity and paternity leave (US) * Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) * Robust Employee Assistance Program * Employer paid Leap into Service Day to volunteer * Tuition Reimbursement for eligible programs * Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization * Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!
    $66k-120k yearly est. Auto-Apply 24d ago
  • Director of Operations

    Boca Recovery Center 3.8company rating

    Senior operations manager job in Bloomington, IN

    Job Description Job Title: Director of Operations (LMHC Preferred) Employment Type: Full-Time Focus: Mental Health Disorders About Us- At our premier treatment center in Bloomington Indiana, we are dedicated to delivering compassionate, evidence-based care for individuals struggling with co-occurring disorders, Primarily focused on mental health. Our multidisciplinary team works together to support long-term recovery, personal growth, and lasting change. We are seeking an experienced and passionate Director of Operations to lead the day-to-day functioning of our facility, ensuring clinical excellence and operational efficiency. Position Summary- The Director of Operations is a key leadership role responsible for overseeing and coordinating all aspects of facility operations, staff performance, and program development. This individual will work closely with clinical leadership, compliance, and administrative teams to ensure a safe, effective, and client-centered environment. Key Responsibilities- Oversee daily operations of the treatment center, ensuring adherence to company policies, state regulations, and clinical best practices. Collaborate with clinical leadership to maintain program fidelity for co-occurring disorder treatment. Lead and supervise departmental managers and support teams, promoting a culture of accountability and excellence. Monitor performance metrics, manage budgets, and implement strategies to optimize workflow and resource allocation. Ensure compliance with local, state, and federal licensing and accreditation standards. Drive continuous quality improvement and participate in strategic planning initiatives. Act as a liaison between departments to support cohesive communication and service delivery. Assist with crisis management and ensure safety protocols are followed. Requirements Qualifications- LMHC (Licensed Mental Health Counselor) in the state of Indiana required or strongly preferred. Master's degree in Psychology, Counseling, Social Work, or a related field. Minimum of 5 years of operational and supervisory experience in a behavioral health or substance use treatment setting. Proven experience working with co-occurring disorders. Strong understanding of Indiana state regulations for behavioral health services. Demonstrated leadership, problem-solving, and organizational skills. Excellent communication and interpersonal abilities. Benefits What We Offer- Competitive salary based on experience Full benefits package (Medical, Dental, Vision, PTO, etc.) Professional development opportunities Supportive and mission-driven work environment The chance to make a lasting impact in the lives of clients and their families Join a team where operational excellence meets purpose-driven leadership. Apply today to lead a facility where your decisions directly impact the wellbeing and experience of both clients and staff.
    $63k-113k yearly est. 29d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Indianapolis, IN?

The average senior operations manager in Indianapolis, IN earns between $76,000 and $152,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Indianapolis, IN

$108,000

What are the biggest employers of Senior Operations Managers in Indianapolis, IN?

The biggest employers of Senior Operations Managers in Indianapolis, IN are:
  1. Deloitte
  2. Old National Bank
  3. Salesforce
  4. ALOM
  5. Forvis, LLP
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