Become A Senior Operations Manager

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Working As A Senior Operations Manager

Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates
Getting Information
Coordinating the Work and Activities of Others
Guiding, Directing, and Motivating Subordinates

Deal with People
Make Decisions
Stressful
$100,000
Average Salary

What Does A Senior Operations Manager Do At McKesson

* Provide operational oversight and governance of key Sales Solutions processes including campaign management, quality, and execution.
* Manage, motivate and coach team of 3 Sales Solutions Area Managers who each are people managers of 14 – 16 Sales Solutions Manager team members and an Operations Analyst.
* Maximize the effectiveness and efficiency of the Sales Solutions department through process documentation and training.
* Establish communication, reporting, and process standards within Inside Sales that facilitate the effective management of resources.
* Coaching, developing and motivating a sales and customer service oriented team.
* Meet monthly/quarterly metric targets.
* Work in conjunction with McKesson’s national Field sales team, the Generics team, and other internal business units.
* Position Description
* Develops and implements strategies to meet department goals.
* Talks to and meets with key customers and internal stakeholders on a regular basis.
* Analyzes sales and account statistics to formulate policy, develop forecasts and provide guidance to sales staff on promoting sales.
* Determines assignment of accounts, territories and Sales Solutions reps enrolled in the appropriate Generics program.
* Develops best practices for Sales Solutions team and coordinates best method for implementing.
* Prepares reports showing performance.
* Develops and implements methods and procedures for monitoring work activities in order to inform management of current status or sales activities

What Does A Senior Operations Manager Do At Pepsico

* Essential functions:
* Identify and coordinate improvements in the operations area necessary to meet the variance commitments for the plant and flat cost targets.
* Ensure that costs gaps are identified, action plans are developed and adequate resources are allocated to meet all financial objectives
* Drive overall Supply Chain capabilities by managing plant wide implementation of TPM, True Efficiency and team development with specific emphasis on the AM and PM pillars
* Achieve all Productivity, Quality, Cost, Delivery, Safety and Motivation KPI objectives
* Provide a work environment which adheres to compliance/ regulatory guidelines, ensuring performance against objectives
* Continually evaluate Business Unit capabilities, skills and resource alignment to ensure performance against objectives.
* Lead realignment and work redesign efforts as necessary to provide executional excellence
* Fosters an environment of continuous improvement that meets or exceeds division expectations
* Establish clear performance and behavioral expectations for all employees, provide feedback on results
* Maintain an effective performance management process reviewing all direct reportand#39;s progress against mid-year and annual plans and continually develop their effectiveness as leaders and technical practitioners, as well as providing opportunity for career development
* Production and Maintenance skills will be heavily relied on to improve plant performance and TPM initiatives
* Systematically lead the identification and elimination of losses resulting in improvements in costs, inventory, time and quality
* Provide active and positive leadership in the effort to drive the cultural across the facility

What Does A Senior Operations Manager Do At Stonecrop Technologies LLC

* Organize, manage, and coordinate daily operations through supervisors for service and operational efficiencies.
* Plans daily activities and coordinates supervisory efforts to attain service and performance commitments for accurate and on-time receipt, storage, and delivery.
* Maintains workload allowances.
* Performs continuous operational process improvements.
* Identifies and reports all issues with WMS, TMS, Capstan and reporting.
* A working knowledge and experience with bar-code scanners and WMS is required.
* Exercises cost controls for labor, shipping activities, and contracts Optimizes profit by reducing costs through continuous improvement activities and achieving targets for their functional areas.
* Seeks out feedback from other stakeholders to improve operations and drive improvements.
* Supervises and provides leadership, coaching, guidance, training, and staff development; interviews and selects employees; plans and evaluates employee performance; counsels and disciplines employees when necessary.
* Performs other related duties of which the above are representative

What Does A Senior Operations Manager Do At Iowa Employer

* The Senior Operations Manager is responsible for the management and development of supervisors and all other operational management associated with day to day contact center operations.
* Operationally, the Senior Operations Manager is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives.
* This role works closely with corporate leadership and requires a high degree of initiative, sound judgment and leadership
* Manage Sales SupervisorsOversee quality, production, and hours
* Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectivesManage metrics, performance criteria, policies and procedures to continuously improve call center productivityDirects sales forecasting activities and sets performance goals and objectives accordinglyReview and provide guidelines and best practices for maintaining competitive edgeDevelop and maintain strategy on ensuring customer satisfaction on all sales transactionsAnalyze and respond to changing market conditions, to include competitive benchmarkingAnalyze trends which includes producing statistical reports on individual performance and sales trendsProvide team motivation and development to maximize sales opportunitiesResponsible for the overall performance and productivity of SupervisorsResponsible for weekly payroll review and submission to ensure correct entriesBuilding management of all building maintenance
* Responsible for the physical security of the buildingOther duties and responsibilities as assigned

What Does A Senior Operations Manager Do At Kelly Services

* Responsible for the effective delivery of Engineering scopes of work across multiple disciplines
* Development of strategic relationships within the clients organization as well as internally at Kelly
* Evaluates and recommends changes in methods and procedures that are quantifiable to deliver additional value to client
* Identify professional development opportunities for staff
* Development and execution of a succession plan for those operations in their control
* Ensures utilization of Operations Consulting Group tools in the delivery of the solutions (Operating System – Growth and Development Planning – Audit – Momentum)
* Financial planning and performance management for those sites within their oversight (P&L)
* Ensure Operations Consulting Group standards are maintained as it relates to payroll and invoicing
* Creation of business review materials
* Assist in the development of key partnerships to increase market presence within current client base

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How To Become A Senior Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience.

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Senior Operations Manager jobs

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Senior Operations Manager Career Paths

Senior Operations Manager

Management Consultant Managing Partner

Director Of Food And Beverage

9 Yearsyrs

Assistant Vice President Human Resources Coordinator

Director Of Human Resources

10 Yearsyrs

Quality Assurance Operations Manager

Distribution Center Manager

9 Yearsyrs

Site Director General Manager

District Manager

7 Yearsyrs

Director Of Distribution General Manager

Food Service Director

9 Yearsyrs

Assistant Vice President Project Manager

General Manager

7 Yearsyrs

Chief Operating Officer Sales Consultant

General Sales Manager

8 Yearsyrs

Managing Director Director Of Quality

Manufacturing Director

14 Yearsyrs

Senior Project Manager Program Director

Operations Director

9 Yearsyrs

President Of Operations Construction Manager

Operations Manager

7 Yearsyrs

Business Analyst Quality Assurance Manager

Plant Manager

11 Yearsyrs

Operations Director Senior Project Manager

President Of Operations

11 Yearsyrs

President Of Operations Senior Consultant

Program Manager

8 Yearsyrs

Chief Operating Officer Finance Advisor

Regional Vice President

11 Yearsyrs

Business Developer Senior Recruiter

Senior Human Resources Manager

9 Yearsyrs

Senior Project Manager Senior Product Manager

Senior Manager

10 Yearsyrs

Operations Director President Of Operations

Vice President & General Manager

12 Yearsyrs

Business Analyst Assistant Vice President

Vice President And Manager

10 Yearsyrs

Director Of Distribution Operations Director

Vice President Of Manufacturing

14 Yearsyrs

Senior Director Vice President

Vice President Of Sales & Operations

12 Yearsyrs

Average Length of Employment

Vice President Operation Manager 5.8 years
Operations Vice President 5.3 years
President Of Operations 4.8 years
Director/Operations Manager 4.5 years
Service Operations Manager 4.4 years
Corporate Operations Manager 4.3 years
Section Manager 4.3 years
Division Manager 4.3 years
Senior Operations Supervisor 4.3 years
Operations Management Specialist 4.2 years
Operations Manager 4.1 years
Area Operations Manager 4.0 years
Senior Operations Manager 4.0 years
Regional Operation Manager 4.0 years
Operations Manager/Coordinator 4.0 years
Senior Director, Operations 4.0 years
Shift Operations Manager 3.9 years
Business Operations Manager 3.9 years
Logistics Operations Manager 3.9 years
Train Operations Manager 3.8 years
Corporate Manager 3.8 years
Operations Project Manager 3.7 years
Field Operation Manager 3.7 years
Director Of Field Operations 3.6 years
Operations Program Manager 3.4 years
Operations Support Manager 3.4 years
Site Operations Manager 3.1 years

Top Careers Before Senior Operations Manager

Top Careers After Senior Operations Manager

Senior Operations Manager Demographics

Gender

Male
73.7%
Female
24.5%
Unknown
1.8%

Ethnicity

White
79.1%
Hispanic or Latino
11.1%
Asian
7.2%
Unknown
2.0%
Black or African American
0.6%

Languages Spoken

Spanish
50.0%
French
6.7%
German
6.0%
Arabic
6.0%
Mandarin
4.0%
Italian
4.0%
Chinese
4.0%
Japanese
4.0%
Carrier
2.7%
Hindi
2.0%
Korean
2.0%
Russian
1.3%
Filipino
1.3%
Portuguese
1.3%
Urdu
1.3%
Swahili
0.7%
Estonian
0.7%
Telugu
0.7%
Romanian
0.7%
Dutch
0.7%

Senior Operations Manager

Unfortunately we don’t have enough data for this section.

Senior Operations Manager Education

Schools

University of Phoenix
26.3%
Webster University
6.4%
Villanova University
6.3%
Excelsior College
5.9%
Liberty University
4.6%
Trident University International
4.4%
Troy University
4.2%
University of Maryland - University College
4.0%
Central Texas College
3.9%
Strayer University
3.7%
Columbia Southern University
3.5%
Southern New Hampshire University
3.5%
New York University
3.1%
Michigan State University
3.1%
Ashford University
3.1%
American InterContinental University
3.1%
Pennsylvania State University
2.9%
Arizona State University
2.8%
University of Alabama
2.6%
Virginia Commonwealth University
2.6%

Majors

Degrees

Bachelors
42.7%
Masters
26.5%
Other
18.1%
Associate
7.1%
Certificate
3.5%
Doctorate
1.4%
Diploma
0.6%
License
0.2%

Senior Operations Manager

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Real Senior Operations Manager Salaries

Job Title	Company	Location	Start Date	Salary
Senior Operations Manager, Engineering	Tibco Software Inc.	Palo Alto, CA	Aug 26, 2015	$160,000
Senior Operations, Manager (Engineering)	Tibco Software, Inc.	Palo Alto, CA	Feb 10, 2015	$160,000
Senior Operations, Manager (Engineering)	Tibco Software, Inc.	Palo Alto, CA	Oct 02, 2015	$160,000
Senior Operations Manager	J. Lauritzen (USA), Inc.	Stamford, CT	Sep 30, 2016	$158,400
Senior Infrastructure Operations Manager	Sheladia Associates, Inc.	Rockville, MD	Sep 01, 2015	$150,000
Senior Infrastructure Operations Manager	Sheladia Associates, Inc.	Rockville, MD	Jan 09, 2016	$150,000
Senior Operations Manager	Mid-Ship Group LLC	Port Washington, NY	Feb 19, 2015	$140,500
Senior Operations Manager	Samsung Electronics America, Inc.	Simpsonville, SC	Apr 21, 2016	$134,722
Senior Operations Manager	Amazon Corporate LLC	Seattle, WA	Dec 12, 2016	$128,000 - $155,000
Senior Operations Manager	Amazon Corporate LLC	Seattle, WA	Dec 13, 2016	$128,000 - $155,000
Senior Operations Manager	Amazon.Com.DEDC, LLC	Kenosha, WI	Apr 04, 2016	$126,000 - $145,000
SR. Operations Manager-Powertrain OEM Manufacturing	Tesla Motors, Inc.	Fremont, CA	Sep 27, 2015	$126,000 - $140,000
Senior Operations Analysis Manager	Capital One Services, LLC	Richmond, VA	Sep 06, 2015	$120,800 - $158,200
Senior Operations Manager	Golden State FC LLC	San Bernardino, CA	Apr 13, 2016	$120,000 - $150,000
Senior Operations Manager	Amazon.Com.NVDC, Inc.	San Francisco, CA	Jun 10, 2015	$120,000 - $155,000
Senior Operations Manager	Amazon.Com.NVDC, Inc.	San Francisco, CA	Oct 26, 2015	$120,000 - $155,000
Senior Operations Manager	Amazon.Com.KYDC LLC	Fort Worth, TX	Apr 25, 2016	$120,000 - $160,000
Senior Operations Manager	Tali Corp DBA BKR	San Francisco, CA	Dec 27, 2016	$120,000
Senior Operations Manager	Amazon.Com.KYDC LLC	Edwardsville, IL	Jun 27, 2016	$120,000 - $150,000
Senior Operations Manager	Amazon.Com.DEDC, LLC	Kenosha, WI	Mar 08, 2016	$120,000 - $150,000
Senior Operations Manager	Samsung Electronics America, Inc.	Simpsonville, SC	Jan 02, 2016	$110,000 - $135,000
Senior Operations Manager	Amazon.Com.KYDC LLC	Sterling, VA	Sep 01, 2015	$110,000 - $140,000
Senior Operations Manager	Amazon.Com.KYDC LLC	Sterling, VA	Sep 10, 2015	$110,000 - $140,000
SR. Operations Manager	Amazon.Com.AZDC LLC	Phoenix, AZ	Jul 15, 2015	$110,000 - $135,000
Senior Operations Manager	Amazon.Com.DEDC, LLC	Kent, WA	Dec 15, 2015	$105,000 - $145,000
Senior Operations Manager	Nascence Consulting LLC	Reston, VA	Mar 30, 2015	$103,251
Senior Operations Manager	Nascence Consulting LLC	Reston, VA	Apr 13, 2015	$103,251

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Top Skills for A Senior Operations Manager

Top Senior Operations Manager Skills

Procedures
Military Personnel
Safety

You can check out examples of real life uses of top skills on resumes here:

Manage and verify all accounting and record keeping procedures.
Developed and implemented emergency management and disaster preparedness program for over 20,000 military personnel, 6000 civilians and their families.
Monitor facility safety practices, implement training sessions to correct discrepancies in safety protocol.
Facilitate delivery of core logistics solutions in a 1 million plus Sq Ft. facility for the parent company Sears Holdings.
Served as liaison between Atlanta Federal Reserve and sponsor banks in troubleshooting problems and streamlining processes between entities.