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Senior operations manager full time jobs

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  • Vice President Operations

    Prestige Healthcare Resources Inc.

    Washington, DC

    URGENTLY HIRING: Vice President of Operations (CEO of In-Patient SUD Facility) Employment type: Full-time Compensation: $120K-$165K (negotiable) Why Join Us? We're building a game-changing model for In-Patient Substance Use Disorder (SUD) care-and we need a strategic powerhouse to lead operations at our flagship facility. With a robust foundation and plans for national scale, this is your chance to shape the future of behavioral health delivery at the executive level. Your Role: What You'll Be Doing As the Vice President of Operations, you'll act as the CEO of our full-continuum in-patient SUD facility. You'll oversee clinical, medical, and administrative departments while ensuring regulatory compliance, optimizing performance, and leading high-impact strategic initiatives. Your Mission: Lead day-to-day facility operations across all departments (clinical, medical, administrative, facility) Ensure operational excellence across ASAM 3.7, 3.5, and 3.1 programs Maintain 100% regulatory compliance with CARF, ASAM, state, and federal standards Collaborate with Program and Medical Directors to deliver coordinated, high-quality care Lead budget planning, revenue cycle management, and financial performance Guide strategic projects including service line expansion and payer negotiations Optimize bed utilization, reduce time to admission, and improve claims success rates Who We're Looking For You're a proven operations leader in the behavioral health or SUD space-ready to take full ownership of a complex, growing, and mission-driven facility. You know how to “fill the bed,” run the full-service cycle, and deliver care at scale. Required Qualifications Must reside within Washington, D.C., Maryland, or Virginia. 8+ years in healthcare operations leadership, with 5+ years in behavioral health/SUD Deep understanding of ASAM, CARF, HIPAA, and behavioral health licensing requirements Demonstrated success in budgeting, revenue cycle, and P&L management Adept at leading multidisciplinary teams; strategic thinker with strong communication and leadership abilities. Preferred Qualifications Master's in Health Administration, Public Health, Business, or related field preferred Experience managing 100+ bed inpatient facilities (multi-site a plus) Experience building programs from 0 to 1, including outpatient initiatives Compensation, Schedule, and Perks Base Salary: $120K-$165K (negotiable) Incentive Bonus: 10-15% Equity and Expansion Opportunity Full Benefits Package (negotiable) Be at the forefront of a scalable care model designed for national growth Our Core Values Excellence in Care Integrity in Leadership Innovation in Operations Empathy in Every Decision Ready to Build Something That Matters? Step into a leadership role that will define the future of behavioral health. If you have the passion, experience, and operational edge to run a premier inpatient SUD facility, we want to talk. AAP/EEO STATEMENT It's the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic formation, marital status, status about public assistance, veteran status, or any characteristic protected by federal, state, or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodations for qualified. #NowHiring #BehavioralHealthLeadership #HealthcareExecutives #OperationsVP #SUDCare #InpatientBehavioralHealth #HealthcareStrategy #ExecutiveJobs #ASAM #CARF #HealthcareCompliance #RevenueCycleManagement #ClinicalOperations #CEOTrack #MedicaidMedicare #BehavioralHealthOperations
    $120k-165k yearly 1d ago
  • Operations Manager

    Addison Group 4.6company rating

    Silver Spring, MD

    Job Title: Operations Manager Industry: Education / Youth Enrichment Assignment Type: Direct Hire (Full-Time, Permanent) Pay: $100,000 - $110,000 annually Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM, on-site Note: This role requires on-call availability during summer program weeks (approximately June 22-August 22). Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Our client is a growing education services organization that inspires children through hands-on learning experiences. Their mission is to make STEM concepts fun, accessible, and engaging for students through after-school programs, workshops, camps, and special events. Job Description: We're seeking an experienced Operations Manager to oversee the day-to-day logistics of multiple education programs. This individual will manage scheduling, recruiting, training, and performance evaluation for instructional and support staff while ensuring seamless execution of all programs. The ideal candidate will bring strong leadership, organizational, and communication skills, with the ability to thrive in a fast-paced environment. Key Responsibilities: Oversee all operational logistics for after-school, camp, and special programs. Manage and support instructional teams, including hiring, onboarding, training, and performance feedback. Create and maintain staff schedules, ensuring appropriate coverage across all locations. Lead recruitment efforts including job postings, interviews, and new hire coordination. Foster a positive, collaborative office culture and plan occasional staff engagement activities. Monitor quality control for programs and serve as a point of contact for escalated issues from parents or schools. Maintain compliance with company policies, background checks, and documentation standards. Provide operational support and troubleshooting during high-volume summer months (must remain available for on-call needs during June-August). Qualifications: 5+ years of operations management experience, preferably in education, youth programs, or related fields. Experience with staff scheduling, training, and performance management. Proficiency in Microsoft Office and Google Workspace (especially Excel and Sheets). Strong communication and organizational skills. Ability to remain flexible and solution-oriented during peak program periods. Additional Details: Reports directly to the organization's President. Team size: approximately 6 internal staff and 100+ seasonal instructors. Interview process includes one virtual interview followed by an in-person office visit. Perks: Competitive salary with room for growth. Paid time off, holidays, and sick leave. Partial employer contribution toward health insurance. Supportive, mission-driven work environment that values creativity and collaboration. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request
    $100k-110k yearly 1d ago
  • Operations Manager

    Event Strategies, Inc. 3.9company rating

    Alexandria, VA

    Event Strategies, Inc. (ESI) is a full service event production company based in Alexandria, VA. ESI is seeking to hire organized and highly motivated Operations Managers full-time to support the administrative operations and logistics behind nationwide and global event productions. Operations Managers play a crucial role in supporting the day-to-day operational needs of both ESI and client events. Operations Managers will work closely with ESI project managers, technicians, labor, vendors, and clients to ensure that all logistical aspects of the events are seamless and executed efficiently. Events will include conferences, trade shows, concerts, outdoor and indoor political speaking events, traveling shows, and more. Compensation/Benefits Salary pay that is negotiable based on skill level and experience. Benefits include health, dental, and vision. Simple IRA with company match offered as well. How To Apply Please send your resume to ******************* or contact us at **************. Please be sure to include any examples of past events you have worked on if possible. Responsibilities Assist the Director of Operations and Project Managers in both the daily operation of the company and the execution of events by creating production schedules, budgets, trip summaries, tracking expenses, and assisting in vendor sourcing Create and manage transportation logistics for both equipment and personnel to and from event sites. This includes sourcing hotel room blocks, managing flights and rental cars Assist with managing event timelines and ensuring deadlines are met Responsible for the upkeep of collaborative documents and administrative materials for all ESI projects Responsible for conducting venue research, vendor sourcing, and vendor research projects Responsible for the day-to-day upkeep of the ESI headquarters Occasionally provide on-site support during events, ensuring everything runs smoothly and addressing any issues that may arise Qualifications 1-3 years of operations experience in event production or logistics is a plus but not required. Entry level experience is acceptable for this position. Must be able to be trusted with confidential information Strong organizational skills with the ability to multitask and prioritize effectively Excellent communication and interpersonal skills to interact with vendors, clients, and internal teams Ability to work well in a fast-paced, team-oriented environment Detail-oriented with a focus on accuracy and quality Flexibility to work evenings and weekends as needed for events Intimate knowledge of Microsoft Office and Google Drive products Experience Experience in the support of large projects or business operations preferred but not required Environment Work is performed primarily in the headquarters office in Alexandria, VA Occasional travel for events at venues such as hotel ballrooms, conference centers, arenas, concert venues as well as outdoors in amphitheaters and fields with a large media component at most events Team members working times may be irregular hours and on-call status including days, evenings, weekends, and holidays
    $65k-109k yearly est. 5d ago
  • Museum Operations Manager (Historic Property, Contract role)

    The Choice, Inc. 3.9company rating

    Washington, DC

    The Choice is facilitating an upcoming contract for our client, a small historic property museum. This is an interim employment opportunity due to a staff member on family leave. Estimated Timeframe: Nov 2025 - February 2026 with potential extension Hours/Location: approximately 40 hours weekly, including on-site for public tours 11:00 AM to 4:00 PM, Thursday through Sunday, the remaining hours may be worked from home during the week. Qualifications Bachelor's degree in museum studies, public history, historic preservation, arts administration, architecture/design, or related field (or equivalent experience) required. Master's degree in museum studies, public history, arts administration, architecture/design, or related field preferred. 5+ years of hands-on experience managing operations, exhibitions, or facilities in a museum, historic site, or cultural venue. Demonstrated success producing exhibitions and writing/editing interpretive content (submit two short writing samples). Strong project management skills: budgets, schedules, vendor/fabricator coordination, and risk tracking across multiple concurrent projects. Proficiency with collections/CRM and office tools (e.g., PastPerfect or equivalent; MS/Google suite; basic PM software). Excellent interpersonal skills; consistent, welcoming public presence; commitment to inclusive, accessible experiences. Experience with event/rental operations; first-aid/CPR or incident management training preferred Familiarity with ADA/inclusive-design standards and plain-language editorial practices preferred Job Duties: This role will manage the stewardship, maintenance, exhibitions, and public programs of the museum as well as programming coordination. Duties will include: Lead the day-to-day operations of the museum, ensuring a safe, welcoming, and engaging experience for all visitors. Daily site operations: Open/close procedures; front-of-house readiness; visitor services; ticketing/check-in; gallery standards. Safety & compliance: Life-safety checks; incident reporting; first-response coordination; adherence to policies/procedures; authority to pause operations for safety and initiate incident command protocols until relieved. Environment & collections care: Monitor temperature, humidity, and light; uphold housekeeping standards; conduct integrated pest management checks; coordinate with collections consultants for handling and preventive care; maintain logs. Docent & volunteer oversight: Schedule and oversee docents, temps, and volunteers. Exhibitions: Build production calendars; coordinate fabrication, installation, and deinstallation; proof and approve labels and room text for accuracy, tone, and accessibility (including ADA and inclusive-design practices). Programs & rentals: Serve as day-of on-site lead for tours, programs, partner events, and rentals; coordinate facilities and vendors; manage run-of-show and post-event resets. Project management & risk: Keep to budgets and schedules for the museum operations and exhibits; track deliverables, risks, and mitigations; maintain dashboards and compliance records. Support the design and delivery of exhibitions and public programs that introduce audiences to the Global Campus and its vision for design literacy. Exhibition content: Research, draft, and edit interpretive materials (object labels, section/room text, handouts, family activities) in collaboration with leadership and designers. Production coordination: Maintain content calendars and milestones; route proofs; coordinate with fabricators and vendors; support installation days as assigned; manage credit lines and acknowledgments. Public programming: Coordinate with programming and operations on logistics, staffing plans, run-of-show, and audience experience; assist on-site for select events. Stakeholder alignment: Liaise with partners, educators, and community groups to ensure mission alignment, audience accessibility, and brand consistency. Capital project liaison: Serve as liaison to the Owner's Project Manager (OPM) for capital projects including HVAC modernization, roof replacement, and accessibility upgrades-key steps toward making the museum the oldest LEED-certified building in the United States. Procurement: Draft project scopes; solicit quotes and RFPs for museum operations and maintenance. Vendor coordination: Act as the primary point of contact for associated external vendors, contractors, and consultants. Facilities maintenance: Liaise with JLL engineering services for oversight of the physical plant; coordinate maintenance vendors and service providers for ongoing facility needs. Planning & reporting: Maintain workplans, calendars, and outcome dashboards for exhibits, programs, rentals, donations, maintenance, and capital projects.
    $46k-62k yearly est. 3d ago
  • Independent Operator - Store Manager

    Grocery Outlet 4.0company rating

    Bethesda, MD

    Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************
    $42k-51k yearly est. 3d ago
  • Store Manager

    Mavi North America 3.4company rating

    Bethesda, MD

    Store Manager (Full-Time) Reports to: Director of Retail As a Mavi Store Manager, you are more than just a retail leader-you are a brand ambassador and business driver. You'll be responsible for delivering an exceptional customer experience, leading a high-performing team, and ensuring operational excellence in-store. This is a full-time position that plays a key role in shaping the success of our retail presence. What Makes a Great Mavi Store Manager? Customer-Obsessed Prioritizes delivering a best-in-class experience Builds meaningful connections with regulars and new customers Team-First Mentality Leads by example, motivates through coaching-not just direction Invests in team development and celebrates team wins Commercially Driven Strong understanding of KPIs, stock flow, and profitability Uses data to drive decisions and maximize daily sales opportunities Detail-Oriented Operator Maintains high standards across VM, stockroom, and shopfloor execution Confident in managing opening/closing, scheduling, and loss prevention Agile & Solutions-Oriented Thrives in fast-paced retail with shifting priorities Takes initiative, stays calm under pressure, and adapts quickly Authentic & Positive Communicator Confident, open communicator who embodies Mavi's friendly and genuine tone Builds trust and loyalty with customers and team alike Passionate About the Brand Wears and loves the product-understands the importance of Fit, Fabric, Foundation Embodies denim lifestyle and represents Mavi proudly in and out of the store Key Responsibilities Lead and inspire a team to deliver exceptional customer experiences and meet sales targets Maximize store profitability through effective scheduling, payroll, and expense management Recruit, onboard, and develop store talent aligned with Mavi's values and standards Ensure operational excellence, including cleanliness, back-of-house organization, and visual standards Drive performance through weekly/monthly business reviews and KPI tracking Bring Mavi's brand story to life on the sales floor through Fit, Fabric, Foundation Manage local marketing activations and build community engagement Liaise with HQ teams including HR, Merchandising, Operations, IT, and Marketing Maintain full access to all store systems; responsible for opening and closing procedures Required Skills & Qualifications Previous retail management experience required, preferably in the fashion or lifestyle retail sector. Proven track record of meeting or exceeding sales targets and KPIs Strong team management, coaching, and talent development skills Excellent communication, interpersonal, and organizational abilities Solid understanding of retail operations including scheduling, payroll, inventory, and visual merchandising Passion for fashion and a genuine interest in denim Flexible availability, including evenings, weekends, and holidays Proficient computer skills including Microsoft Office (Excel, Word, Outlook). Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.
    $36k-68k yearly est. 3d ago
  • General Manager

    Scenthound

    Fairfax, VA

    General Manager / Scenter Manager - Scenthound Compensation: $55,000-$65,000 per year (base + performance-based incentive) Schedule: Full-time | Must be available to work Saturdays (no Sundays) About Us Scenthound is on a mission to make routine dog care simple and accessible. We're not just grooming dogs - we're creating healthier lives for them and building a team that thrives on purpose and connection. As a Scenter Manager, you'll be the heartbeat of your location - leading a team, delighting customers, and ensuring every dog leaves happier and healthier than when they came in. Core Values DOG FIRST - We advocate for the health and well-being of every dog in our care. ONE PACK - We are one company, one team, with one mission. We trust, respect, and support one another. BRING LOVE - We bring good energy to our work and do our job with loving intention. SEEK GROWTH - We believe. We learn. We grow. MAKE A DIFFERENCE - We work with purpose and are driven by a desire to make a positive impact. The Role As Scenter Manager, you'll own the daily rhythm of your store - ensuring operational excellence, a best-in-class customer experience, and a strong, motivated team. This is a hands-on role where you'll lead by example, build a positive culture, and drive performance. If you're passionate about people, pups, and creating great experiences, this is the role for you. Responsibilities Leadership & Team Engagement Lead, coach, and inspire your team to consistently deliver exceptional service Foster a culture of accountability, positivity, and teamwork Support hiring, onboarding, training, and performance feedback Operations & Customer Experience Ensure smooth daily operations and adherence to the Scenthound Playbook Create a welcoming, hospitality-focused environment for dogs and their owners Uphold cleanliness, safety, and quality standards in both front-of-house and back-of-house Sales & Member Success Drive member conversions through soft sales and relationship-building Educate customers on membership options and the value of routine care Manage store performance metrics: membership growth, service quality, and team productivity What We're Looking For High EQ and a servant leadership mindset Experience in customer-facing environments (hospitality, retail, fitness, or service industries) Passion for creating memorable customer experiences Comfortable leading a team and holding others accountable Organized and detail-oriented, with the ability to manage operations and people Sales experience is a plus but not required - we'll teach the playbook! Benefits Paid Time Off Professional development opportunities and in-market training Growth Opportunity Scenthound is a growing brand with a clear path for advancement. High-performing Scenter Managers may be eligible for future Area Manager roles or other leadership opportunities within the organization.
    $55k-65k yearly 1d ago
  • Store Manager

    Mango 3.4company rating

    Arlington, VA

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: For our MANGO store located at Fashion Centre, Pentagon City in Arlington, VA, we are currently recruiting for a FULL TIME STORE MANAGER to join our team! Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!
    $31k-52k yearly est. 2d ago
  • Program Operations Manager

    Howard Community College 4.1company rating

    Columbia, MD

    Bookmark this Posting Print Preview | Apply for this Job Details Information About Us Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here! Position Title Program Operations Manager FLSA Non-Exempt FT/PT Full Time Hours Per Week 37.5 Work Schedule M-F 8:30-5 Grade 12 Compensation Range $52,440 Summary Provides program support to the division. Provides direct executive administrative support to the Associate Deans for calendar management, budget management, and program project management. Provides administrative support to the Department Heads for divisional programs, including grant administration. Additionally, supports accreditations and/or certifications associated with division courses and programs. Acts as a liaison for Associate Deans to Department Heads, and faculty to other areas of the college for divisional programs. In collaboration with the Division Office Manager, Dean, Associate Deans, and Department Heads, assists with planning initial development and implementation of program policies and procedures that impact the division, students, and offerings. Works closely with the Academic Programs Support Manager and Curriculum Services to track and maintain records for program accreditation data including articulations, agreements, and transfer of programs, certificates, and/or courses, as needed. Essential Role Responsibilities Program Support and Workflow Processes * Provide divisional leadership with logistical support for programmatic events, e.g., communication, scheduling, and facilities. Provides advance notification of all events to the Academic Programs Support Manager for the facilitation of attendance/participation from the office of the AVPTL, PEVP and OFTP. * Develops and maintains division program information and records such as student files, correspondence, statistical data, and reports, as appropriate. * Screens student inquiries that come via the division office. * Triage stakeholder concerns, needs, and/or requests to assist them in the completion and/or transfer of programs, certificates, and/or courses. * Coordinates activities, referrals and data related to courses and programs. * Collaborates with the office of Teaching and Learning Operations (TLO), AVPTL Program Manager, and AVPTL Executive Assistant, and Academic Programs Support Manager facilitating communication regarding updates to/changes surrounding programs, processes and needs. * Coordinates division program activities with advising, admissions, faculty, and all student support areas. * Assists with implementation of retention strategies for students in various programs within the division. * Collaborate with departmental heads to organize and manage documentation, in addition to website/portals/Canvas/Teams sites, as related to grants, accreditation, etc. * Support preparation and submission of accreditation materials and fees for applicable programs. To include research, preparation of reports and data, and working directly with faculty to obtain needed information. Submits notification and request for signatures to the Academic Programs Support Manager for AVPTL, PEVP and OFTP all programs, events, accreditation signatures and approvals. * Organize and coordinate accreditation site visits (including visitors' travel expenses) in collaboration with Academic Programs Support Manager. Prepare budget analyses for accrediting bodies. * Organize and maintain student and program files under guidelines of external regulatory and accrediting bodies, if appropriate, providing copies of documents to the Academic Programs Support Manager. * Assists with preparations of the annual agreements, reports, and fees with outside stakeholders, and acts as a liaison between the division and stakeholders to ensure program compliance as a support to department heads. * Responsible for processing Gainful Employment information relating to Career Programs * Manages the design, preparation, and description of course brochures and other marketing materials in collaboration with Public Relations and Marketing, for the division programs. * Oversees printing and distribution of division materials, ensuring that appropriate HCC offices have up-to-date information. * Assist with program, certificate, and credential deadline tracking and organizing providing updates to the Academic Programs Support Manager. * Support department heads by creating and maintaining processes that promote student access to facilities, i.e., classrooms, labs, lockers, studios, or other specialized areas. * Perform Ellucian Colleague data entry and process Ellucian Colleague data retrieval requests, as appropriate. * Generate certificates and other completion documents or program-specific documents not managed by Registration/Admissions. * Track and maintain faculty and student data in relation to grants and special program guidelines. * Support Division leads with tracking key data metrics, departmental performance gaps, and student evaluation data. Associate Dean Administrative and Budget Support * Coordinates logistics for internal and external meetings including sending calendar invitations and scheduling rooms/locations. * Prepares meeting materials such as agendas, organizes and distributes agendas, takes/edits notes/minutes, and briefings; supports scheduling for the Associate Deans' meetings, events, and trips. * Manages, collects, and organizes documents requiring Associate Dean's approval (e.g., Promotion, Sabbaticals, MAPs, Telework Applications), including managing the Associate Dean's electronic signature as needed Follows up on deadlines and needed approvals. * Assist with monitoring budgets (department and grant) for Associate Deans and works collaboratively with the Academic Programs Support Manager regarding grants requirements and reporting. * Assist with purchasing, invoicing, travel arrangements, tracking, and submission of all related expenses and required materials to ensure compliance to division and program parameters. * Supports grant administrators for all grant-related programs, placement, student issues, events, etc. MISCELLANEOUS * Ability to maintain strict confidentiality and handle sensitive information with discretion. * Excellent writing skills: the ability to draft and edit high-quality written materials and correspondence. * Exceptional verbal communication skills: the ability to exercise high diplomacy, collaboration, and problem solving. * Outstanding interpersonal skills: the ability to interact with diverse internal and external constituents diplomatically; ability to collaborate effectively * Perform other duties as assigned. Minimum Education Required High School or equivalent Experience Required 1 Preferred Experience * Bachelor degree and 3 years of experience providing administrative, and fiscal support; or an equivalent combination of education and related experience. * Experience in management and supervision required. * Ellucian Colleague and Ad Astra experience preferred. * Knowledgeable in all aspects of college policy, including expertise of curricula, courses, and sequencing. * Experience in Office 365 applications (Word, Excel, Outlook, Teams, OneDrive, etc.). * Experience in Adobe Acrobat Pro. * Possesses internet and digital literacy skills, including webpage applications and maintenance. * Ability to operate a personal computer, electronic mail, multiline telephone system including voicemail, copier, Scantrons, fax machine, calculator, LaserJet and DeskJet printers and scanner. Physical Demand Summary Ability to meet constant deadlines and to use analytical and problem-solving skills in a diplomatic, but assertive, manner. Must be willing to work additional hours, especially in times of peak activity. Supervisory Position? No Division Teaching & Learning Services Department Teaching & Learning Services Posting Detail Information Posting Number B547P Number of Vacancies 1 Best Consideration Date 10/24/2025 Job Open Date 10/10/2025 Job Close Date Continuous Recruitment? No Job Category Staff Benefits Summary Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP. Applicant Instructions * Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full). Quick Link for Internal Postings ********************************************** EEO Statement Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at ************. Reference Collection References Minimum Requests 3 Maximum Requests 3 Cut-off Date Special Instructions to Reference Provider Supplemental Questions Required fields are indicated with an asterisk (*). Documents Needed to Apply Required Documents * Resume * Cover Letter Optional Documents
    $52.4k yearly 33d ago
  • Director of Customer Success

    Kiddom 4.0company rating

    Washington, DC

    Job DescriptionKiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most-driving student growth and equity. We're not just building technology; we're driving innovation in an industry ready for transformation. At Kiddom, team members sit at the center of this effort, collaborating across engineering, design, research, and education to create experiences that push boundaries and unlock new possibilities for learners and educators alike. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative. We're not just building ed-tech; we're disrupting an industry that's been slow to innovate. At Kiddom, Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.You will: Define the vision for customer success - Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom. Drive adoption and retention - Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time. Lead with impact - Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success. Build and scale a high-performing team - Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences. Transform onboarding and implementation - Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value. Champion the voice of the customer - Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap. Operationalize success metrics - Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance. Represent Kiddom with senior district leaders - Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner. What we're looking for: 10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment. Proven track record driving adoption, retention, and expansion at scale in K-12, ed-tech, or similarly complex enterprise SaaS markets. Strong leadership and coaching abilities-you've built and scaled teams that consistently exceed targets and delight customers. Operational rigor-you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment. Executive presence-you're comfortable engaging with district and school leaders, building credibility and trust. Exceptional cross-functional influence-you can align customer success with product, engineering, curriculum, and GTM strategies. Passion for impact-you care deeply about education and want to shape technology that improves equity and outcomes for students. Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer:Full time permanent employees are eligible for the following benefits from their first day of employment: * Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance* One Medical membership (in participating locations)* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.* 10 paid sick days per year (pro rated depending on start date)* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.* Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
    $175k-244k yearly est. 28d ago
  • Vice President, Operations, NA

    Gategroup

    Reston, VA

    We're looking for motivated, engaged people to help make everyone's journeys better. Reporting to the President, supports the staff and is responsible for the total operation of in-flight kitchens and area supporting staff and functions in the Operational Units. This includes conformance to customer requirements, profit and growth objectives, cost control, budgeting, human resource development, capital planning, fleet administration, strategic planning and other related duties and corporate requests. Main Duties and Responsibilities: Establishes annual budgets and profit objectives for the area and operational performance goals for each operation in the assigned area. Responsible for the financial and operational performance of each operational unit and area support functions. Plans and initiates required corrective action to ensure the appropriate managers are achieving the profit and performance objectives. Ensures that customer's specifications and requirements are being followed and that all products and services are being prepared and/or performed to the customer's satisfaction. Develops and maintains good customer relationships through periodic meetings at individual airports and corporate offices. Drives Material Management and Labor Control programs as designated by policy, in addition will ensure other cost control and reduction programs are fully implemented and maintained in operations. Ensures that operational Safety Action plans are developed, and accident and injury goals are tracked for performance. Ensures the maintenance of the established company safety programs are in compliance with corporate policy. Establishes and directs an area manpower plan designed to meet future staffing needs of both the area and the Company with emphasis on professional development of internal candidates for promotion. Coordinates administration of the management performance evaluation process. Supports all recommended training and developmental programs related to management development. Directs and coordinates area planning for construction of new and/or expanded facilities to include: capital planning, capacity studies, feasibility analyses, and facility layout and design. Plans the area truck fleet replacement, modernization and maintenance programs. Directs the establishment and ensures the execution of routine and preventive maintenance programs for all kitchen equipment (cooling, heating, refrigeration) to minimize cost and maximize the planned life of these assets. Develops an annual strategic plan for the area supporting the Divisional and Corporate plans, both financial and operational. Ensures compliance with corporate policies, supporting all local, state and federal laws governing the conduct of business. Supports corporate policies and procedures and ensures enforcement. Serves as operational liaison with the associated Vice President Sales supporting the customer assignments for the hub, area and region. Accomplishes operations/organizational objectives by establishing standards and procedures; measuring results against plans and standards; evaluating and improving methods; making required changes as necessary utilizing all assets including but not limited to human resources, finance department, IT, and OPEX representatives to support all goals. Creates a partnership by coordinating and managing all support resources including ensuring human resource support for maintaining staff levels by recruiting, selecting, and all on-boarding activities; maintaining a safe and secure work environment; developing personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; utilizing human resources to assist in the coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Qualifications Education: Bachelor's degree required. Work Experience: Minimum 8 years of general manager experience, preferably in a multi-customer, multi-unit environment and/or larger single customer unit. Job Skills: Knowledge and practical application of quality assurance programs and food service hygiene (Required) Analytical and critical thinking abilities key to success in this position. Advanced technical knowledge in catering processes and design functions, Basic lean, six sigma knowledge, and continuous improvement understanding (Required) Passionate Continuous Improvement Leader with a demonstrated track record in organizational change driving “step change improvements culture” Detail oriented Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interact well with multiple departments as required Excellent reading, writing, and oral communication skills Demonstrated leadership and decision-making skills are essential. Demonstrated initiative is essential. This position requires a high level of interpersonal, communication and problem-solving skills. The ability to deal with multiple issues simultaneously in a fast-paced, highly dynamic environment is essential Computer literate Ability to understand aircraft provisioning requirements Good inter-personal skills so as to be able to interface with customers and GGI unit management Technical Skills: (Certification, Licenses and Registration) Not applicable Language / Communication Skills: Strong interpersonal skills, interact well with multiple departments as required Excellent reading, writing, and oral communication skills Good inter-personal skills so as to be able to interface with customers and GGI unit management Job Dimensions Geographic Responsibility: North America Type of Employment: Full Time Travel %: Up to 50% Exemption Classification: Exempt Internal Relationships: Directors, Operations, Finance, Commercial External Relationships: Airline customers, vendors Work Environment / Requirements of the Job: Office / Manufacturing Budget / Revenue Responsibility: Approximately $200 million Organization Structure Direct Line Manager (Title): President, gategroup, US Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: 11 Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: Excellence • We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. • We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion • Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. • We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. Responsibility • We care about what we do, and we understand the impact we have on others and the planet. • We always look out for each other -creating a safe workplace environment is everyone's responsibility. Respect • Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. • We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. Evergreen Language We are accepting applications for this position on an ongoing basis. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting. gategroup - an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: **************************************************************** We are accepting applications for this position on an ongoing basis. For California Residents, please clic k here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!
    $125k-210k yearly est. Auto-Apply 33d ago
  • Sr. Business Operations Capture Manager

    STC 4.0company rating

    Columbia, MD

    About Science and Technology Corporation (STC): Founded in 1979, Science and Technology Corporation (STC) delivers an extensive range of award-winning advanced scientific, engineering, and technical support services to the U.S. Government and Industry customers. Our proven expertise and experience span scientific research, development, test and evaluation in areas such as earth and atmospheric sciences, engineering, data science and software engineering. Will you join our world-class team? Employment Category: Full-Time/Regular Location: Columbia, MD - Hybrid Travel: Some travel is anticipated both locally and domestically by car or plane. Security Clearance: N/A Citizenship: U.S. Citizenship Salary: $150,000 - $200,000 Job Description: The candidate will be responsible primarily for leading capture activities on contract opportunities for the National Aeronautics and Space Administration (NASA) and National Oceanic and Atmospheric Administration (NOAA) and the U.S Department of War for the Science and Technology Corporation (STC) Science and Engineering group. Work requirements may include leading STC contract opportunities in the local Washington D.C metropolitan area. The work will not be limited to the duty station area, and STC encourages capturing opportunities related to the candidate's interest and past experience. The work activities will include opportunity pipeline management, managing opportunity maturation through the corporate stage/gate process, and developing bid- and business-case analyses to justify new business development investments against forecast P&L. There is also the expectation that the candidate will have exposure and cross-training with STC's SEG business operations. The position requires experience developing solutions against contract requirements that lead to winning proposals and contract awards. The position includes coordination with STC Corporate to codify non-disclosure and teaming agreements and to issue and execute partner data calls in the proposal development process. The Capture Manager may lead or assist with proposal development and identify resources required to deliver the winning solution. Position will report to the Managing Director of the Science and Engineering Group. Job Requirements: Manage the selected or recommended opportunity pipeline and mature bid and teaming strategies to maximize return on business development investments. Develop capture strategies and plans and secure resources through SEG gate reviews demonstrating a strong understanding of the business opportunity and risks. Interfacing with customers and industry partners and competitors to continuously refine our strategies and solutions. Strong written and verbal communication skills are essential. The position includes coordination with STC Corporate to codify non-disclosure and teaming agreements and to issue and execute partner data calls in the proposal development process. The Capture /Program Manager will lead proposal development and identify resources required to deliver the winning solution. Benefits: Paid Time Off Starting at 80 hrs/yr, 11 Federal holidays, and 40 hrs/yr Sick Leave 401K with up to 4% employer matching contribution Comprehensive Medical, Dental, Vision Insurance, Short Term/Long Term Disability Flexible spending account Health savings account Tuition reimbursement Requirements Essential Requirements: The successful candidate will have demonstrated understanding of business and proposal development processes (e.g. Shipley), team building, and customer engagement. Must have strong oral and written communication skills. Must be able to work well independently and in team environments. Knowledge of the NASA/NOAA/DOW organizational line offices and competitive environment is highly desired. Education: Bachelor's degree in a relevant discipline (e.g. physical science, engineering, mathematics). 10+ years of experience in business development and capture management in the STC customer environment is required.
    $150k-200k yearly 47d ago
  • Program Operations Manager

    Corporate & Technical Recruiters, Inc.

    Lorton, VA

    This company is excited to offer IT career opportunities within our fast growing organization. Our mission - “Helping people throughout life's journey” and the vision to be the trusted partner for improving the quality of life in the communities we serve. This company serves to help people with disabilities find meaningful employment within multiple service lines in 16 states. This company's IT teams maintain more than 73 government and commercial contracts and we has been honored with numerous awards for service excellence and supporting employee morale. This company's IT team is a primary federal contractor for Department of Defense agencies where our focus is on identity management and software development credentialing, and personnel security and benefits. A “Top 25” non-profit provider under the AbilityOne Program. The IT teams are located in Seaside, CA and Lorton, VA. Overview The IDIQ Program Operations Manager is responsible for the management and oversight of assigned governmental and/or commercial contracts. Primary duty is to customarily and regularly direct the work of multiple full-time employees or their equivalent. Responsible for leading and supervising assigned staff, and ensuring staff perform the highest quality of work that meets or exceeds contract standards as established. Responsible for leading and executing government IDIQ contract operations and control processes. Responsible for guiding program execution to achieve optimum financial returns. Qualifications: Degree Requirement: Bachelor's Degree in Computer Science, Engineering, Business or related field. May substitute equivalent combination of education and experience. Years of Experience: 10 or more years of leadership experience in Engineering, Information Technology (IT) program management, or equivalent. Previous experience in managing Federal contracts with SCA requirements. Previous supervisory experience of managing a minimum of 100 FTEs. Knowledge of all phases of work outlined in contract responsibilities. Must possess strong financial acumen; have experience in financial management, modeling, budget development and management for government contracts. Must have experience in the performance of contracts requiring allocation of personnel, management, equipment and materials. Must be able to pass a government security investigation and must meet eligibility requirements for Top Secret access to classified information. Must possess an active Project Management Professional certification
    $97k-141k yearly est. 60d+ ago
  • Director of Provider Operations

    Claritev

    McLean, VA

    At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: This position is responsible for owning the day-to-day performance, reliability, and continuous improvement of our healthcare benefits analytics platform. Acting as the operational "control tower", this role will translate business priorities into operational roadmaps, orchestra smooth data implementations and ensure our clients receive fast, intrusted insights from their claims data. Success will be measured by platform uptime, data freshness, and operational KPIs. JOB ROLES AND RESPONSIBILITIES: 1. Define and meet SLO/SLAs, lead incident response and post-mortem analyses, and collaborate with IT to automate monitoring, alerting, and capacity scaling so the platform remains highly available. 2. Oversee the ingestion, validation, and normalization of claims files. Enforce predictable data-refresh schedules that keep analytics current for internal and client stakeholders. 3. Serve as the operational lead during new client implementations continuously refining processes to shorten time-to-value. 4. Gather real-world data from clients to enhance the efficiency of our implementation process -- both from a data and contracting perspective -- ensuring a frinctionless transition onto the platform. 5. Collaborate with IT to maintain a disciplined release train, coordinate validation testing, and manage rollout and rollback plans to ensure operational stability. Work with Product to publish clear release notes that keep internal teams and clients informed of operational change. 6. Build and track KPIs -- such as implementation cycle time, error rates, operational capacity and costs per user. Create SOPs that drive continuous improvements across platform operations. Own capacity and performance roadmaps, projecting infrastructure needs six to twelve months ahead. 7. Serve as the single point of contact for platform operations across Health Analytic Solutions, IT, Product, Legal and Client Success. Present quarterly operating review and forward-looking improvement roadmaps to leadership. 8. Maintain oversight of the platform's financial operations. Seek to optimize spend across vendors to reduce data redundancies, secure favorable renewals and introduce data. 9. Select, develop, and evaluate staff to ensure the efficient operation of department. 10. Ensure systematic data oriented efforts to improve consumer and/or client services. 50% of this job is related to QM activities. 11. Collaborate, coordinate, and communicate across disciplines and departments. 12. Ensure compliance with HIPAA regulations and requirements. 13. Demonstrate Company's Core Competencies and values held within. 14. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role. 15. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. JOB SCOPE: The incumbent is responsible for end-to-end operational health and continual improvement of our healthcare analytics platform. To succeed, the incument must function as a hands-on, data-driven leader who safeguards platform reliability and security, govens HIPAA compliant data ingenstion pipelines; orhestraes disciplined releases and drivens cost-efficient scalability through capacity planning. This role will partner closely with IT, Product, Client Success and Legal to streamline implemenations, shorten time-to-value and translate OKRs into an actional operational roadmap backed by clear KPIs,, documenations and blameless port-mortems. This is a people management job with authority for all HR actions (hiring, firing, discipline, training, etc.) JOB REQUIREMENTS (Education, Experience, and Training): * 7+ years of progressive experience in SaaS platform operations, site-reliability engineering, or technical program management. #xperience in the Healthcare Industry preferred! * Expertise with major cloud platforms (AWS, Azure, GCP, OCI) * Proven record of setting/achieving SLO/SLAs and driving indicent-management life cycles. * Capacity-planning and performance-engineering skills to forecast infrastructure needs 6-12 months ahead and tune analytical workloads. * Excellent communication skills -- comfortable briefing C-suite leaders and mentoring junior analysts. * Minimum Bachelors degree in Computer Science, Computer Information Systems, Engineering or 4 years of equivalent experience The salary range for this position is $160k to $170K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. BENEFITS We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities. Your benefits will include: * Medical (PPO & HDHP), dental and vision coverage * Pre-tax Savings Account (FSA & HSA) * Life & Disability Insurance * Paid Parental Leave * 401(k) company match * Employee Stock Purchase Plan * Generous Paid Time Off -- accrued based on years of service o WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service * 10 paid company holidays * Tuition reimbursement * Employee Assistance Program * Sick time benefits -- for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits EEO STATEMENT Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here. APPLICATION DEADLINE We will generally accept applications for at least 5 business days from the posting date or as long as the job remains posted. #LI - VG1
    $160k-170k yearly 10d ago
  • Vice President, Enrollment Operations

    2U 4.2company rating

    Arlington, VA

    Job Description At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We're Looking For: The Vice President of Enrollment Operations is a strategic and operational leader responsible for driving the effectiveness, efficiency, and quality of 2U's enrollment operations across its Degree and Executive Education businesses. This executive oversees the full enrollment lifecycle, ensuring a seamless, high-quality experience for prospective learners and strong alignment with marketing, technology, and university partner teams. The role focuses on organizational design, process optimization, technology integration, and team development. Success in this role will be measured by the strength, scalability, and consistency of 2U's enrollment engine. This role will focus on designing and guiding the overall strategy for the enrollment team and will not directly engage in recruitment or admissions activities, directly evaluate individual student recruitment or admissions staff, or directly manage recruiters or their managers. Responsibilities Include, But Are Not Limited To: Strategic Leadership Develop and deploy a scalable, data-informed enrollment strategy aligned with 2U's goals. Partner with Marketing, technology, and University Partnerships to ensure tight integration between lead generation, admissions operations, and student onboarding. Establish the vision and roadmap for future-state enrollment systems, automation, and service models that enhance efficiency and transparency. Represent Enrollment as part of the company's senior leadership team, providing insight into market dynamics, performance, and opportunities for improvement. Operational Excellence Oversee enrollment operations across domestic and global teams, ensuring consistent processes, compliance, and a best-in-class learner experience. Drive process improvements that reduce friction and enhance quality from inquiry to registration. Develop policies and strategies to guide managed teams activities. Collaborate with Technology and Business Operations to modernize systems and integrate data across CRM, communication, and reporting platforms. Build strong operational alignment between Marketing, Enrollment, and Academic Operations to ensure clarity of ownership and seamless learner transitions. Team Leadership Lead, mentor, and develop a large, distributed team of enrollment leaders, managers, and specialists. Delegate authority effectively to subordinates and their teams to execute 2U's strategy. Foster a culture focused on accountability, collaboration, and continuous improvement. Ensure training, coaching, and professional development programs equip teams to deliver high-quality engagement with prospective learners. Data and Insights Partner with Analytics, Marketing, and Finance teams to monitor funnel performance, and identify opportunities for improvement. Use data and insights to diagnose friction points, inform marketing and operational strategies, and improve contact quality, service and throughput. Support the development of shared reporting frameworks that increase visibility across the full learner acquisition funnel. Cross-Functional Collaboration Partner with Marketing on lead flow, creative alignment, and campaign performance optimization. Collaborate with Product and University Partner teams to ensure accurate program representation and launch readiness. Work closely with Technology, Finance, and Analytics to improve forecasting, resource planning, and system integration. Things That Should Be In Your Background: Master's degree perferred or equivalent leadership experience. 10+ years of progressive leadership in enrollment, operations, or student services preferably within large, matrixed, or high-growth education environments. Demonstrated experience leading large teams and transforming complex processes through technology, automation, and service design. Proven collaborator with strong cross-functional influence and communication skills. Deep understanding of digital marketing, CRM systems (SalesForce), and the learner acquisition funnel. Other Attributes That Will Help You In This Role: Strategic thinker who combines analytical rigor with operational execution. Empathetic leader who develops and empowers high-performing teams. Strong collaborator who drives outcomes through partnership and shared accountability. Passionate about expanding access to high-quality education and delivering an exceptional learner experience. While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two days a week. Benefits & Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us - and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include: Medical, dental, and vision coverage Life insurance, disability, and 401(k) employer match Free snacks and drinks in-office Generous paid holidays and leave policies, including unlimited PTO Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break The anticipated base salary range for this role is ($153,300 -$193,700), with potential bonus eligibility. Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. About 2U LLC For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings - from free courses to full degrees - and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world's top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there - we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at *********************** #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
    $153.3k-193.7k yearly 13d ago
  • F-35 Administrative Operations Manager

    Gtangible Corporation

    Arlington, VA

    Job Description gTANGIBLE Corporation (gTC), ****************** is an S corporation and a registered Government contractor that provides services and solutions in: National Security Programs Professional, Administrative, and Management Support Mission and Warfighter Support We are a Service Disabled Veteran Owned Small Business (SDVOSB) and the founder has years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government contracting professionals. gTANGIBLE is in the process of identifying candidates for the following position. Requisition Type: Contingent Position Status: Full Time Position Title: F-35 Joint Program Office Manager (Administration) Location: Arlington, VA Security Clearance Level: Secret The Manager (Administration) is the Program Manager for the F35 JPO Administration Support Contract which has 50 contractor personnel distributed over four states (Arlington, VA; Fort Worth, TX; PAX River, MD; and WPAFB, OH). Administration Program personnel include senior and junior Executive Level Support Specialists (Executive Secretaries) and senior and junior Clerical and Administrative Assistants (Administrative Clerks). Duties and Responsibilities Duties include the following: Supervise contractor employees and control the methods by which they perform the required tasks Maintain the organizational lines of authority and responsibility to ensure effective management of the contractor resources assigned to the contract. Maintain continuity between the on-Government site operations and gTANGIBLE's corporate offices Acts as the overall lead, manager and administrator for the contracted effort. Serves as the primary interface and point of contact with Government program authorities on technical and program/project issues. Oversees contractor execution of the task order requirements. Manages acquisition and employment of program/project resources. Perform subcontract management to integrate the work performed on the contract, regardless of employer and ensure subcontractor performance. Manage the timeliness, completeness, and quality of the contract deliverables Provide corrective action plans, proposal submittals, timely identification of issues, and effective management of all contractor personnel. Ensure customer satisfaction and professional and ethical behavior of all contract personnel Knowledge and Qualifications Bachelor of Arts/Bachelor of Science degree in Business Administration, Business Management, Project Management, Economics, Finance, Accounting, Data Analytics/Management, or related derivative degrees; OR Associate's degree plus 5 years related additional work experience; OR High School Diploma/General Education Development (GED) and/or a relevant technical certification plus 10 years additional work experience. Over 10 years of experience performing the described Duties and Responsibilities as a Federal government employee and/or contractor. Knowledge and experience providing quality customer service to Government employees, military personnel, contractors, and/or visitors. United States Veteran with military aviation experience is a plus. Must be familiar with military customs and courtesies Must have strong oral and written communication skills Must have experience with completing tasks associated with headquarters personnel and understand the Department of War/Defense processes Must have functional experience with the Defense Travel System (DTS) Must be proficient in the use of a Commercial-off-the-shelf (COTS)/Task Management Tool (TMT) Experience using the JPO Task Management System, Electronic Task Management System 2 (ETMS2) is preferred Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
    $45k-80k yearly est. 6d ago
  • Firm Operations Project Manager

    Cooley 4.8company rating

    Washington, DC

    Cooley is seeking a Project Manager to join the Firm Operations team. Cooley Firm Operations embraces a culture of excellence and transparency, and all members of the department are expected to move this agenda forward. The Firm Operations Project Manager will proactively manage multiple related critical projects to achieve a specific organizational goal(s), ensuring that all requisite projects are being actively driven and seamlessly coordinated with the firm's evolving platform/data and digital workplace strategies. The Firm Operations Project Manager should, at a moment's notice, be able to report accurately and cohesively regarding the status of a given project and should feel comfortable managing up to five high-profile initiatives simultaneously. As a team member within central firm operations, the Firm Operations Project Manager is expected to understand the full intake/demand cycle, inclusive of budgeting and procurement so that they may guide their program stakeholders through an end-to-end experience with all operational aspects of program-related business. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: Establish rapid familiarity with various project lifecycles including but not limited to agile custom software development, software and vendor selection (RFI/RFP), process reengineering initiatives; extensively research project frameworks where required to quickly self-start and deliver various types of projects successfully Critically analyze work on receipt and on an ongoing basis, ensuring the most efficient and cost-effective options are employed, factoring in detailed assessments of in-house assets and proposing business process changes where appropriate Ensure that business needs and desired project outcomes are documented and measured (during and post-implementation) at a detailed and comprehensive level, continually leading to better decisions and investments Extensively research and understand market relevance (and alternatives) and monitor for changing conditions that may impact the scope or body of work Proactively build and maintain delivery and test plans that are built to surface issues, risks and dependencies as early as possible; ensure that project/task dates, assignments and regular updates are made consistently in the project management platform (project plans in the firm's PPM platform should serve as one-stop shop for what's happening on a given project at any point in time) Ensure stakeholder and firm operational readiness for delivery of work, build and deliver change management and communication plans accordingly Ensure that all key project artifacts are delivered - roles and responsibilities, scope statement/charter, business requirements, test plan, release plan, change management and communication plan, etc Proactively and transparently communicate bodies of work, progress/stoppages, potential risks and issues to team leadership on a proactive and ongoing basis; when in doubt, escalate Work intra and inter team to understand, evaluate and action enterprise resource constraints, work/delivery overlap, and areas where outcomes and business benefits are not adequately well-defined to warrant firm investment Adhere to consistently evolving and improving delivery standards established by team/department leadership Establish and maintain program-level KPIs and reports All other duties as required Skills and experience: : After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications Ability to work extended and/or weekend hours, as required Ability to travel, as required 3+ years project management and planning experience implementing projects. Senior candidates must have 5+ years applicable experience. Preferred: Bachelor's degree Certified Project Manager (from accredited program) and/or PMP credential Experience with a suite of projects/programs inclusive of process reengineering and improvement, software and vendor evaluation and selection (RFPs) and implementation, and agile custom software development Experience working in the legal and/or operations industry Competencies: Ability to trust and elicit trust Strategic, critical thinking and reasoning skills Excellent verbal and written comprehension skills Strong business acumen Risk intelligent, anticipatory and perceptive Proactive and agile, able to think 5 steps ahead Outcome-driven and solution-oriented; driver and task-maker rather than task-taker Deep blend of delivery experience and business analysis experience Able to juggle and prioritize multiple competing priorities; swift turnaround on deliverables to be able to manage multiple critical initiatives at once Comfortable operating within a grey area and willing to ask questions and ask for help Expert collaboration and communication skills, ability to professionally convey clear and concise information to any audience Strong, cross-functional leadership skills - problem-solving, creativity, adaptability, negotiations, relationship-building, dependability, mentoring and integrity Ability to interact with firm senior leadership and bring all facts of the scenario to light proactively Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE. The expected annual pay range for this position with a work schedule of 40 hours per week is $105,000 - $155,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.
    $81k-99k yearly est. Auto-Apply 60d+ ago
  • Director, Operational Excellence

    Capsugel Holdings Us 4.6company rating

    Walkersville, MD

    Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. As part of the Lonza Walkersville leadership team, the Director of Operational Excellence (OPEX) plays a pivotal role in leading the site's Lean Transformation and driving a culture of continuous improvement. This position is responsible for building organizational capability, empowering teams to eliminate waste, and creating sustainable value for Lonza and its customers. The Director provides strategic leadership for Operational Excellence, Training, and the OPEX PMO functions, ensuring alignment with the Lonza Business Management System (LBMS) and enterprise goals. This role is a full-time, onsite position based at our Walkersville, MD facility (5 days per week). It offers an exciting opportunity to drive strategic transformation and operational impact across the site and network. As a senior leader, the Director, OPEX, is also considered a potential successor for future executive operations leadership roles, including Site Head of Operations. Key Responsibilities: Lead and oversee end-to-end Lean Transformation initiatives as part of the site leadership team, with direct managerial responsibility for Operational Excellence, Training, and the OPEX PMO. Drive the development of a results-oriented, lean organization by strengthening people, processes, and systems in alignment with Lonza's global LBMS initiative. Provide strategic oversight of operations projects, including OPEX initiatives with CAPEX components, ensuring delivery on scope, cost, and schedule. Promote a culture of continuous improvement and problem-solving across value streams - including planning, manufacturing, maintenance, logistics, and Quality - to enhance operational flow and efficiency. Develop and manage business cases for both CAPEX and OPEX projects, leading the global CAR process to secure and allocate resources effectively. Implement robust project governance, tools, and processes that ensure measurable outcomes and sustained results for all OPEX initiatives. Oversee training strategy and governance to build operational capabilities and ensure compliance with Safety, Quality, and Lean standards. Contribute to the site's long-term master plan, integrating Lean principles into material and information flow optimization. Support cross-site learning and deployment of the Lonza Business Management System across other global locations. Perform other duties and initiatives as assigned to support organizational objectives. Key Requirements: Minimum of 10 years of relevant work experience in operations, continuous improvement, or manufacturing leadership roles. Bachelor's degree in engineering, Operations Management, or a related field; MBA preferred. Lean Six Sigma Black Belt certification preferred. Extensive understanding of operations, including people leadership, organizational development, financial acumen, and supply chain management. Proven success leading large-scale Lean Transformations in complex manufacturing environments. Deep expertise in Lean Leadership, continuous improvement, standardization, and problem-solving methodologies. Experience developing performance metrics, balanced scorecards, and analytical models that drive data-based decision-making. Strong background in operational and CAPEX project governance, including planning and execution oversight. In-depth knowledge of biologics, pharmaceutical, or medical device manufacturing under cGMP and US/EU regulatory frameworks. Exceptional organizational and project management skills with the ability to prioritize and manage multiple initiatives simultaneously. Skilled in communication, stakeholder engagement, and cross-functional leadership at all organizational levels. Demonstrated ability to think strategically, act decisively, and deliver measurable operational improvements. Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. The full-time base annual salary for this on-site position is expected to range between $155,000.00 and $265,000.00. Compensation for the role will depend on a number of factors, including the successful candidate's qualifications, skills, competencies, experience, and job-related knowledge. Full-time employees receive a comprehensive benefits package including performance-related bonus, medical and dental coverage, 401k plan, life insurance, short-term and long-term disability insurance, an employee assistance program, paid time off (PTO), and more. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
    $74k-128k yearly est. Auto-Apply 7d ago
  • Administrative Operations Manager Columbia

    Johns Hopkins Medicine 4.5company rating

    Columbia, MD

    At Johns Hopkins Community Physicians (JHCP), we bring Johns Hopkins Medicine to our communities. With more than 40 locations throughout Maryland, Virginia, and Washington DC, we have opportunities for you to join our amazing team of healthcare professionals, right in your neighborhood. You don't have to travel far to find your next great opportunity! You belong here! Johns Hopkins Community Physicians is looking for an Administrative Operations Manager at our Family Medicine Practice in Columbia, Maryland. Reporting to the Practice Administrator at a comprehensive, multi-specialty site, is responsible for assisting the Practice Administrator or Director in the daily operations of the health center with an emphasis on managing front office staff including budget management and the hiring, supervision, staffing, evaluation and discipline of Human Resources. Additionally, this position focuses on customer service and continuous improvement of operations. Works effectively with patients to resolve customer service issues, and with Patient Accounting to ensure maximization of collections. Develops and implements common priorities and goals related to providing optimal customer service, maximizing operational efficiency, and assuring financial viability. The Administrative Manager must demonstrate, through leadership example, visible organizational support and a positive attitude to create a positive work environment. What awaits you! Medical, Dental, Vision Insurance 403B Savings Plan w/employer contribution Paid Time off & Paid holidays Employee and Dependent Tuition assistance benefits Free Parking Refer a friend to Johns Hopkins, opportunity to earn $$$ Health & Wellness programs and more! Location: 6350 Stevens Forest Dr., Columbia, MD 21046 Shift: Exempt - Full-time - 40 hours per week Requirements: Work requires a level of knowledge in healthcare and/or business administration, as acquired through completion of an Associate's degree or related equivalent experience. Experience may be substituted in lieu of an Associate's degree at a 2:1 ratio. Equivalent would be 4 years of experience for education AND 2 years of supervisory/management experience for a total of 6 years of healthcare experience needed to qualify for Admin Ops Manager. Two years of healthcare management experience, in an ambulatory setting, with direct supervision of staff is required. Must demonstrate a record of increasing job responsibility linked to accomplishments in health care management. Salary Range: Minimum $29.40/hour - Maximum $51.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
    $29.4-51.3 hourly 10d ago
  • HR Operations Program Manager

    Cnhs 3.9company rating

    Silver Spring, MD

    HR Operations Program Manager - (250002XW) Description The HR Operations Program Manager is responsible for leveraging technology to develop and drive the optimization of our human resources operations. The goals of this role will be to achieve enhanced efficiency, improved customer (employee and leader) experience, and continued compliance with relevant regulations. This role will analyze, design, document, and implement process improvements across all HR functions, including recruitment, onboarding, performance management, payroll, benefits administration, and employee/labor relations. This position will collaborate closely with HR leadership, business partners, and cross-functional teams to identify pain points, gather requirements, and develop solutions that align with organizational objectives. Key deliverables include process maps and gap analyses, best practice recommendations, draft policy updates, redesign and automation of forms, and facilitation of change initiatives. This role will serve as coordinator of Subject Matter Expertise working in collaboration with Learning and Development to create training collateral for all levels of HR staff as well as assist with facilitating training HR staff on new processes. This role will provide input on key performance indicators and assist with gathering baseline metrics and reporting on improvements. Qualifications Minimum EducationBachelor's Degree Bachelor's degree or an equivalent combination of education and experience. (Required) Minimum Work Experience8 years HR Operations, process improvement methodologies, excellent project management skills and focus on HR Policy Development. Proficiency with quality improvement tools such as process mapping and gap analyses. Ability to manage multiple projects and priorities simultaneously. Understanding of HR compliance and regulatory requirements. Experience leading and supporting the HR decision-making process. Ability to demonstrate outcomes with enhancing HR service delivery. Experience leading in a remote and on-site environment. Experience defining and measuring process improvement metrics (Required) Required Skills/KnowledgeHR related federal and state laws Quality Improvement tools and ProcessesExcellent written communication skills required including experience delivering concise reporting/dashboards Excellent consumer relations and customer service skills required Excellent project management skills required Ability to work collaboratively with diverse teams Functional AccountabilitiesManages HR Operations Knowledge Resources Analyze existing HR operations processes to identify inefficiencies and areas for improvement. Collaborate with HR and cross-functional teams to gather requirements and feedback. Design, implement and educate streamlined HR operations workflows and procedures. Create process maps, gap analyses, and root cause analyses. Recommend and apply best practices and process improvement methodologies. Monitor and measure the effectiveness of implemented improvements. Utilize HR technology and automation tools to enhance efficiency. Report progress and results to HR leadership and stakeholders. Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ's & other related written correspondence, documents & forms. Acts as a thought partner in developing training programs in collaboration with Learning and Development partners that address knowledge gaps and enhance readiness. Assists in continuously refining workflows, HR policies, and procedures enforcement. Works as a strategic partner to improve and leverage the tools the HR team utilizes, including Workday, Kronos and ServiceNow, or other related tools and systems. Participates in the implementation and evaluation of services, programs, and performance standards to achieve HR departmental goals. CompliancePromotes awareness and adherence to organizational, state and federal regulatory standards such as HIPAA and CNMC policies and procedures. Ensure compliance with legal, regulatory, and company standards. Organizational AccountabilitiesOrganizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: Maryland-Silver SpringWork Locations: Inventa Towers 1 Inventa Place Silver Spring 20910Job: Human ResourcesOrganization: PeoplePosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 8-5 m-fJob Posting: Oct 27, 2025, 3:13:10 AMFull-Time Salary Range: 101275. 2 - 168792
    $57k-67k yearly est. Auto-Apply 2m ago

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