About:
Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value, and celebration.
Macy's gives our customers the ability to choose their shopping experience - in our stores, on our site, and through our app. Macy's global Supply Chain manages the end-to-end process of getting products to our customers, no matter how they choose to shop. We deliver high-quality products to our customers wherever needed, whether in-store, curbside, or right at their doorstep. Every colleague in Supply Chain plays a vital role in creating a positive customer experience. This is an opportunity to build a dynamic career across various disciplines in a field marked by rapid change, challenge, and continuous innovation.
Job Overview:
The Facility Senior Manager plays a crucial role in exceeding expectations and providing a superb customer experience. This is a multi-faceted role requiring the ability to balance strategy and execution. The Facility Senior Manager will lead all facets of the DC with responsibility for the Store Delivery, Reverse Logistics, Furniture, Bedding and Fulfillment operations. This role will also work in collaboration with Finance, Human Resources, Systems, and our business partners (merchant partners, carriers and vendors), while coordinating and overseeing the day-to-day facility 4- Wall operational management.
Essential Functions:
• Responsibility for the financial, operational, safety and service performance for the entire distribution center.
• Provide leadership and support to facility team and ensure policies and procedures are communicated and executed consistently.
• Provide leadership and support to achieve functional departments KPI goals and customer service level goals, by ensuring individual and department productivity rates and quality expectations are met.
• Continually analyze work processes to identify optimization opportunities and implement process improvements.
• Develop and maintain a highly motivated team and positive work culture that is successful and committed to superior customer service.
• Lead the efforts of our Employee Resource Groups and Diversity, Equity & Inclusion mission and vision.
• Knowledge of warehouse management and supply chain/logistics trends.
• Responsible for driving and managing the change associated with organizational growth.
• Provide effective logistics support to retail division customers and build a strong working relationship with the store and merchant groups
• Ensure delivery standards are being met by third party delivery service
• Maintain OSHA compliance and excellent safety processes, providing a safe work environment for staff. Develops and enforces Safe /Smart work practices.
• Performs other related duties, special projects or assignments as required.
Qualifications and Competencies:
• Bachelor's Degree
• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner.
• Ability to effectively plan and execute strategies.
• Ability to solve problems as well as recognize issues and deal with them directly
• Ability to work a flexible schedule, including day, evening, weekends, and/or holidays
• Excellent leadership, facilitation, coaching and interpersonal skills.
• Ability to build and foster diverse teams, gain commitment from others and effectively manage the decision-making process
• Experience with cross-functional collaboration at many levels.
• Excellent analytical skills. Must be proficient in MS Office computer programs
• Excellent written and verbal communication skills.
Physical Requirements:
• Position requires prolonged periods of standing/walking around facility or department
• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequently lift/move up to 25lbs
WAREHOUSE00
Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:
Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.
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