Senior Operations Manager job description

About:
Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value, and celebration.

Macy's gives our customers the ability to choose their shopping experience - in our stores, on our site, and through our app. Macy's global Supply Chain manages the end-to-end process of getting products to our customers, no matter how they choose to shop. We deliver high-quality products to our customers wherever needed, whether in-store, curbside, or right at their doorstep. Every colleague in Supply Chain plays a vital role in creating a positive customer experience. This is an opportunity to build a dynamic career across various disciplines in a field marked by rapid change, challenge, and continuous innovation.

Job Overview:

The Facility Senior Manager plays a crucial role in exceeding expectations and providing a superb customer experience. This is a multi-faceted role requiring the ability to balance strategy and execution. The Facility Senior Manager will lead all facets of the DC with responsibility for the Store Delivery, Reverse Logistics, Furniture, Bedding and Fulfillment operations. This role will also work in collaboration with Finance, Human Resources, Systems, and our business partners (merchant partners, carriers and vendors), while coordinating and overseeing the day-to-day facility 4- Wall operational management.

Essential Functions:

• Responsibility for the financial, operational, safety and service performance for the entire distribution center.

• Provide leadership and support to facility team and ensure policies and procedures are communicated and executed consistently.

• Provide leadership and support to achieve functional departments KPI goals and customer service level goals, by ensuring individual and department productivity rates and quality expectations are met.

• Continually analyze work processes to identify optimization opportunities and implement process improvements.

• Develop and maintain a highly motivated team and positive work culture that is successful and committed to superior customer service.

• Lead the efforts of our Employee Resource Groups and Diversity, Equity & Inclusion mission and vision.

• Knowledge of warehouse management and supply chain/logistics trends.

• Responsible for driving and managing the change associated with organizational growth.

• Provide effective logistics support to retail division customers and build a strong working relationship with the store and merchant groups

• Ensure delivery standards are being met by third party delivery service

• Maintain OSHA compliance and excellent safety processes, providing a safe work environment for staff. Develops and enforces Safe /Smart work practices.

• Performs other related duties, special projects or assignments as required.

Qualifications and Competencies:

• Bachelor's Degree

• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner.

• Ability to effectively plan and execute strategies.

• Ability to solve problems as well as recognize issues and deal with them directly

• Ability to work a flexible schedule, including day, evening, weekends, and/or holidays

• Excellent leadership, facilitation, coaching and interpersonal skills.

• Ability to build and foster diverse teams, gain commitment from others and effectively manage the decision-making process

• Experience with cross-functional collaboration at many levels.

• Excellent analytical skills. Must be proficient in MS Office computer programs

• Excellent written and verbal communication skills.

Physical Requirements:

• Position requires prolonged periods of standing/walking around facility or department

• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.

• May involve reaching, crouching, kneeling, stooping and color vision

• Frequently lift/move up to 25lbs

WAREHOUSE00

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

Candidates in Colorado: Click here for Pay Range and here to learn about Benefits .

Candidates in Connecticut: Click here for Pay Range

Candidates in Nevada: Click here for Pay Range

Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you'll find more than a job. You'll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.
Here you can fly to new heights!

The Sr. Manager of Video Operations will oversee the distribution and support of NBCU's digital properties including live streams and VOD assets to internal and external distribution partners and platforms. The Sr. Manager will oversee the operations in a Digital Operations Center that will facilitate the monitoring and control of the video deliveries and associated infrastructure. The operation will include real-time monitoring of live streams and VOD delivery workflows, through a set of data aggregation tools across the entire distribution chain.

Lead the management team, operations, and support personnel to ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and the end consumer

Coach, mentor, lead, train, and manage a diverse team for overall organizational success

Primary Stakeholder for a specific product under Digital Operations (Live Events, Linear Streaming, VOD, or Ad Integration)

Own and manage strong working relationships with internal brands and external partners

Optimize and schedule all resources needed throughout the Operations team

Manage operators and supervisors, including escalation, resolution and reporting across the digital footprint

Lead strong partnership with our engineering and digital teams to implement new technologies, resolve partner issues, and maintain minimal on-air disruption

Review and manage all employee schedules and staff supervisors accordingly during peak windows

Track all Maintenance windows and ensure they will not impact on-air production

The Recruiting Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive the end-to-end strategy, execution and delivery of the recruitment process in coordination with the Human Resources team. The overall objective of this role is to develop, implement and provide recruiting activities in support of the business strategy.
Responsibilities:

Manage a team of Recruiting professionals and serve as technical Subject Matter Expert (SME) for the group within the Operations business vertical Develop detailed recruiting strategies to meet the functions' need for talent acquisition and introduce candidates to managers in anticipation of future hiring needs Utilize social media to build up established network of function/business area Serve as a primary point of contact for senior business leaders and Human Resources (HR) partners and work with function heads and Managing Directors to fill key positions and senior level roles Manage sensitive and confidential matters, and utilize in-depth specialty knowledge to resolve complex issues through influence Engage candidates from other regions, comprehend issues relating to international relocation and expatriate process, and lead mobility efforts across regions Work with the Diversity team to facilitate slate process as well as promote and manage internal mobility process Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Ability to manage teams. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications:



6-10 years of relevant experience Previous supervisory experience Demonstrated core recruiting and leadership skills Demonstrated identification and assessment skills Working knowledge of compensation Consistently demonstrates clear and concise written and verbal communication


Education:



Bachelor's degree/University degree or equivalent experience Master's degree preferred



Job Family Group:

Human Resources


Job Family:

Recruiting


Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi
.

View the "
EEO is the Law
" poster. View the
EEO is the Law Supplement
.

View the
EEO Policy Statement
.

View the
Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.