Senior operations manager vs operations support manager

Differences between senior operations manager and operations support manager duties and responsibilities

Senior operations manager example responsibilities.

• Organize efforts of team to achieve ACD productivity goals.
• Manage the build-out and daily operations of a network operations center (NOC).
• Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
• Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
• Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
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Operations support manager example responsibilities.

• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
• Develop desktop images for PC's and laptops.
• Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
• Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
• Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
• Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.
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