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Senior Operations Manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted Experts

Dr. Timothy Edwards,

Casey DeRoo Ph.D.

Senior Operations Manager Example Skills

Below we've compiled a list of the most critical senior operations manager skills. We ranked the top skills for senior operations managers based on the percentage of resumes they appeared on. For example, 10.1% of senior operations manager resumes contained customer service as a skill. Continue reading to find out what skills a senior operations manager needs to be successful in the workplace.

15 senior operations manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior operations managers use customer service:

Recruited, trained and supervised 25+ associates including customer service representatives, claims processors, quality analysts, business support associates.
Provided strategic direction in managing bank operations focused on delivering outstanding customer service and profit-driven sales with exemplary retail product cross-selling.

2. Project Management

Here's how senior operations managers use project management:

Project management: Program management of marketing campaigns related to vendor or policy modifications as well as technology tools and websites/databases.
Oversee all aspects of project management for Fortune 100 Telecommunications Company including development, staffing, financial performance and daily operations.

3. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how senior operations managers use continuous improvement:

Prepared and applied new ideas, procedures and processes to improve productivity, quality management for continuous improvement of the organization.
Directed Voice of the Customer initiative, establishing strategic connection with users enterprise-wide to inform continuous improvements that drove customer satisfaction.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how senior operations managers use oversight:

Provide oversight to the Centers and Clinical operations to coordinate staffing and administrative responsiveness relative to the responsibilities and mission.
Implement established budgets while demonstrating cost control by effective expense oversight ensuring quarterly and annual budgetary objectives are met.

5. Process Improvement

Here's how senior operations managers use process improvement:

Created and measured quarterly performance metrics, providing actionable data utilized in process improvement and measurement of objectives and key results.
Led over 100 significant change initiatives impacting multiple call centers and expanding product offerings including process improvements and major carrier offerings.

6. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how senior operations managers use logistics:

Developed cross-training program for operations managers to broaden knowledge across interrelated functions, leading to smoother logistics operations and increased productivity.
Provided leadership to logistics department as they oversaw all Information Technology Services ensuring quality service provision to all bass.

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7. Patients

Here's how senior operations managers use patients:

Managed operations of Patient Assistance and Reimbursement programs utilized by over 37,000 patients for pharmaceutical products.
Evaluated patient care needs, prioritized treatment, and maintained patient flow for 10+ patients per day.

8. KPIs

Here's how senior operations managers use kpis:

Created and implemented Key Performance Indicators KPIs for inbound and outbound transportation including internal productivity tracking and performance measures.
Championed the preparation of corporate strategy document and facilitated the identification of departmental objectives and KPIs.

9. Customer Satisfaction

Here's how senior operations managers use customer satisfaction:

Conducted ongoing analysis of quality reports to identify opportunities for improved customer satisfaction, one call resolution, and operational efficiency.
Cross-trained personnel on additional skills, saving labor costs, improving productivity and boosting employee job satisfaction and overall customer satisfaction.

10. Lean Six Sigma

Here's how senior operations managers use lean six sigma:

Lean Champion, led site to attaining the highest lean six sigma evaluation score across all operations within 9 months.
Designed deal strategy and operation reviews for improved cycle times from 9 to 6 months using Lean Six Sigma methodologies.

11. Direct Reports

Here's how senior operations managers use direct reports:

Ensured that direct reports and staff had information and knowledge necessary for understanding the organization's strategic business objectives.
Career growth and satisfaction of staff/direct reports Effective teaming across sales and corporate organization through partnering and networking.

12. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how senior operations managers use sigma:

Maintained warehouse material handling system while implementing Lean and Six Sigma processes to improve employee and supervisor productivity.
Completed Six Sigma certification after completing two projects and passing a certification examination.

13. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how senior operations managers use human resources:

Exercised human resources support through management of employee performance evaluations, compensation recommendations, training, on-boarding, counseling and discipline.
Project included collaboration with executive management human resources, and legal to ensure the conversion met federal guidelines for hourly workers.

14. Financial Performance

Here's how senior operations managers use financial performance:

Performed technical analysis to determine present and future financial performance, providing relevant fiscal information to executive management team.
Negotiated and monitored vendor service contracts, including quarterly review of financial performance with varied suppliers and vendors.

15. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how senior operations managers use business development:

Executed detailed business development strategies and comparable financial analysis, prepared recommendations and formal reports for public and/or private companies.
Provided leadership to Business Development Team by identifying new and innovative services to enhance customer retention and profitability.

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What skills help Senior Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Senior Operations Manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all Senior Operations Managers possess?

Casey DeRoo Ph.D.

Assistant Professor, University of Iowa

The ability to understand the people on your team and allocate project work accordingly is important. In this role, you may find that you "step back" from the day-to-day of engineering and coordinate work on a project across multiple individuals with unique outlooks and skillsets. Recognize that "one size doesn't fit all" when it comes to management. Harnessing the make-up or the desired professional goals of your team to accomplish your assigned projects leads to better outcomes and productivity. Many skilled engineers lack leadership skills, so highlight these on your resume or during your interview if you have applicable experience.

What hard/technical skills are most important for Senior Operations Managers?

Casey DeRoo Ph.D.

Assistant Professor, University of Iowa

For a large company, familiarity with work management software is essential. Tasks are assigned, issues are noted, and effort tracked/billed all through these kinds of platforms. As Operations Manager, you'll be the one checking to ensure all tasks are assigned and are completed in a timely fashion, and may even be the one breaking up a project into initial tasks first.

What Senior Operations Manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young Senior Operations Managers need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

What technical skills for a Senior Operations Manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

Do you want to know more?

List of senior operations manager skills to add to your resume

The most important skills for a senior operations manager resume and required skills for a senior operations manager to have include:

Customer Service
Project Management
Continuous Improvement
Oversight
Process Improvement
Logistics
Patients
KPIs
Customer Satisfaction
Lean Six Sigma
Direct Reports
Sigma
Human Resources
Financial Performance

Business Development
Performance Management
Professional Development
Risk Management
Work Ethic
Performance Metrics
ISO
Cloud Computing
Shared Services
Lean Manufacturing
Employee Engagement
Payroll
Digital Marketing
CRM

Management System
OSHA
Performance Reviews
FDA
Business Processes
Training Programs
Cost Reduction
Strategic Direction
Corrective Action
Regulatory Compliance
Cost Savings
Inventory Control
QA
Executive Leadership

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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