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Top 50 Senior Operations Manager Skills

Below we've compiled a list of the most important skills for a Senior Operations Manager. We ranked the top skills based on the percentage of Senior Operations Manager resumes they appeared on. For example, 10.4% of Senior Operations Manager resumes contained Customer Service as a skill. Let's find out what skills a Senior Operations Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Senior Operations Manager

1. Customer Service
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high Demand
Here's how Customer Service is used in Senior Operations Manager jobs:
  • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.
  • Provided consistently high quality and timely customer service to achieve individual goals and targeted performance levels.
  • Leverage strong customer service skills to provide effective quality control, customer satisfaction and suggestive selling.
  • Added responsibility of assisting training management staff and effectively assisted in increasing customer service and financial metrics
  • Worked with lead division management to create and implement integrated customer service objectives.
  • Coached and trained representatives on multiple topics including providing superior customer service.
  • Managed departmental performance, customer service, and vendor negotiations.
  • Established operational policies for the Customer Service Department.
  • Provided superior customer service and safe work environment.
  • Accomplished leader regarding continuous customer service initiatives.
  • Manage projects, resolve escalated customer service issues, support sales with revenue management, and handle all procurement and logistics.
  • Trained, managed, and wrote operating procedures for HR, Finance, Scheduling, Customer Service, Sales Departments.
  • Worked cross functionally and cross geographies with Customer Services, Technical Support departments and our IT and 3rd party providers.
  • Mentor and lead staff, schedule leadership development training and journey to excellence sessions to improve customer service and satisfaction.
  • Acted as the primary Customer Service Representative by investigating and responding to emails sent to ShoppingList.com from site users.
  • Provided face to face customer service as well as submitting work order proposals to complete customer satisfaction.
  • Complete responsibility for production of a 250 seat inbound customer service & sales call center.
  • Represent West Fields Customer Service Operations on National CS initiatives.
  • Developed company wide customer service training program Responsible for hiring and training Management staff.
  • Trained and developed the Customer Service associates to provide "World Class" Customer Service.

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8,601 Customer Service Jobs

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2. Financial Performance
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high Demand
Here's how Financial Performance is used in Senior Operations Manager jobs:
  • Oversee all aspects of project management for Fortune 100 Telecommunications Company including development, staffing, financial performance and daily operations.
  • Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals.
  • Performed technical analysis to determine present and future financial performance, providing relevant fiscal information to executive management team.
  • Negotiated and monitored vendor service contracts, including quarterly review of financial performance with varied suppliers and vendors.
  • Developed processes and metrics to measure financial performance, operational efficiency and effectiveness of contact strategies.
  • Served as a trusted business partner providing perspective and expertise to maximize financial performance.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Track financial performance of large projects and assist in improving profitability.
  • Established financial performance criteria and analyzed financial and statistical data.
  • Presented operational and financial performance reports to executive leadership.
  • Manage financial performance while ensuring quality standards.
  • Managed the completed financial performance of the operation, including revenue growth and expenses control reported to CEO.
  • Project included the introduction and assimilation of part-time team members yielding financial performance $520M better than plan.
  • Manage financial performance by analyzing trends, monitoring P&L, and developing appropriate plans.
  • Worked with Site Director to develop new contact strategies to drive improved financial performance.
  • Developed contact strategies to drive improved contact rates and financial performance.
  • Analyzed financial performance data and ROI.
  • Work with corporate in regards to financial performance and discuss successes and improvements needed.

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438 Financial Performance Jobs

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3. ISO
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high Demand
Here's how ISO is used in Senior Operations Manager jobs:
  • Motivated supervisors and employees to work on a team concept and to expect the best from everybody in the organization.
  • Managed 10 supervisors and 60 employees over 7 facilities, ensuring customer satisfaction through constant quality checks and inspections.
  • Managed team of up to 15 supervisors while additionally assisting in supervision of more than 200 non-exempt employees.
  • Motivated and managed department of ten direct reports, including analysts, managers, supervisors and desk-level associates.
  • Direct reports of 16 supervisors, 6 material analysts, 4 clerks, and 218 UAW hourly employees.
  • Work with supervisors to create, update, and establish the organization's policies and procedures.
  • Manage all shift operations, 100 employees, 5 supervisors in a UAW production environment.
  • Restructured department in accordance with LEAN principles reducing supervisory headcount by 25%.
  • Manage 4 supervisors, 2 leads, and 100 non-union employees.
  • Appointed EO liaison to the Commander on equal opportunity issues.
  • Acted as Liaison between Chicago and California corporate offices.
  • Serve as liaison to government and contractor stakeholders.
  • Spear headed branch wide supervisor training class.
  • Qualified new building for ISO9001.
  • Performed duties as Human Resource Manager and served as an advisor to upper-level management on personnel and training issues.
  • Managed a department of 13 employees, with 2 supervisors and 8 direct reports.
  • Managed 3 field supervisors that ran install and repair technicians in 3 areas in the enTouch markets.
  • Served as Senior Advisor and Consultant on all manner of things pertaining to Marine Field Artillery.
  • Worked closely with the VP to recruit, onboard and train experienced financial advisors moving to Ameriprise.
  • promoted in 1999 Supervisor of Field Operations, promoted 1998 Team Technician Leader, promoted 1997

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234 ISO Jobs

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4. Process Improvement
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high Demand
Here's how Process Improvement is used in Senior Operations Manager jobs:
  • Prepared and maintained data necessary for maintenance process improvement, procedures, performance and resource budgeting & scheduling.
  • Identified and implemented process improvements targeted at increasing and improving overall productivity, accuracy and reduction of cost.
  • Developed and implemented process improvements to increase efficiency of process and accuracy of claim payments.
  • Fostered several process improvements which when implemented saved numerous hours for both managers and associates.
  • Increased productivity 20% by improving communications, training and implementation of process improvement suggestions.
  • Provided continuous process improvement efforts to ensure effective utilization of systems.
  • Project Manager for clients business process improvements programs and quality programs.
  • Worked closely with clients to identify innovative product and process improvements.
  • Supported activities to recruit/re-sign donors and other process improvement initiatives.
  • Identify and execute strategic vision and process improvement.
  • Identified and implemented process improvements as needed.
  • Research and analyze root cause of problems, identifying trends and recurring problems and implementing process improvements to resolve issues.
  • Process improvement and streamlining tasks were a key element as we moved into the paperless office environment.
  • Develop and execute Value Based Goal Deployment Plan to achieve breakthrough process improvements for the Operations COE.
  • Identified inefficiencies and made recommendations for process improvements through the growth and development of the company.
  • Adapt quickly to new demands and challenges; drive process improvements.
  • Served on the operations and process improvement departments.
  • Implemented process improvements to existing manufacturing/standard operating procedures to drive efficiency, clarify content, and drive down occurrences of nonconformances.
  • Focused on process improvements to increase productivity, training to increase employee skill sets and knowledge base and decrease labor cost.
  • Increased efficiencies on all lines by 35% through process improvement, employee training, and maintenance of equipment.

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542 Process Improvement Jobs

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5. Logistics
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high Demand
Here's how Logistics is used in Senior Operations Manager jobs:
  • Direct optimization and coordination of full logistics and operations cycles.
  • Collaborated cross-functionally to meet logistics, customs and Sarbanes-Oxley requirements.
  • Implemented new planning and forecasting methodology for EMEA logistics support.
  • Managed seven reverse logistics refurbishment and repair product lines.
  • Prepared and reconciled logistics budgets.
  • Facilitate delivery of core logistics solutions in a 1 million plus Sq Ft. facility for the parent company Sears Holdings.
  • Manage global logistics operations routing; ocean, air, rail, truck capacity planning to support sourcing activities.
  • Managed IT/logistics relationships with Walmart, Target, CVS, Kroger, and Sports Authority, among others.
  • Assisted with security setup, parking logistics and ingress/egress plans for Super Bowl 50 at Levi's Stadium.
  • Planned logistics requirement that supported 6,500 personnel and over 800 vehicles for one year in Iraq.
  • Directed and managed the daily logistics of up to 1,200 direct and indirect team members.
  • Managed two direct employees (Logistics Ops Analyst, Sr. Traffic Analyst).
  • Oversee distribution, logistics and inventory for facilities both foreign and domestic.
  • Coordinated the logistics of international shipments including freight and custom charges.
  • Created long-term strategies to meet future logistics and compliance demands.
  • Reported to the Director of Global Logistics Operations.
  • Performed administrative tasks to support the logistics group.
  • Led all functions of customer service logistics activity to support the comprehensive materials support strategy.
  • Restructured and managed the service logistics fulfillment organization.
  • Led safety, training, logistics, and quality assurance programs to highest inspection rating in unit s history.

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1,008 Logistics Jobs

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6. Key Performance Indicators
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high Demand
Here's how Key Performance Indicators is used in Senior Operations Manager jobs:
  • Developed key performance indicators and presented client business reviews including balanced scorecards for service and financial performance.
  • Ensured key performance indicators and measurable outcomes were attained.
  • Instituted call center guidelines and key performance indicators.
  • Established key performance indicators for direct reports.
  • Managed 167 sales representatives throughout North America by providing key performance indicators, training, and performance reviews for 4,813 accounts.
  • Enabled/coached staff to implement key performance indicators (KPI) to measure quality, service and productivity for operation.
  • Ensured all key performance indicators were met including output, utilization, efficiency, quality service, and cost.
  • Created key performance indicators (KPI's) in supporting contracted service level agreements (SLA's).
  • Provide forecasting and track key performance indicators - have met all strategic goals despite staffing challenges.
  • Established key performance indicators (KPI) to measure performance goals and objectives against best-in-class.
  • Administered department budget, developed goals, key performance indicators, and performance metrics.
  • Worked with the team director to manage team resourcing and internal key performance indicators.
  • Achieved highest Key Performance Indicators and service performance through development of operating procedures and departmental processes resulting in J.D.
  • Created and implemented Key Performance Indicators KPIs for inbound and outbound transportation including internal productivity tracking and performance measures.
  • Oversee annual budget planning and created and managed Key Performance Indicators (KPIs) to meet financial and strategic plan objectives.
  • Managed and tracked key performance indicators (KPIs) and involved in communication of metrics and performance through daily staff meetings.
  • Developed reporting and key performance indicators (KPI) for multi million bad debt and recovery billing segment.
  • Developed and instituted weekly and monthly reporting of Key Performance Indicators (KPIs) for the NOC.
  • Maintain metrics for key performance indicators and insure that KPI's are being met or exceeded.
  • Defined and measured business critical Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

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44 Key Performance Indicators Jobs

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7. Oversight
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high Demand
Here's how Oversight is used in Senior Operations Manager jobs:
  • Provided active support of business development and indirect oversight for proposal development and project controls support.
  • Managed the Federal Programs Collections/Billing/Orders departments in the Wash. Metro area, and provided oversight management of the NJ/PA/DE business offices.
  • Provided guidance and oversight for all of Reynolds American Inc. in the assigned territory to include management of Operations.
  • Provided oversight for all programs, services and operations of the 300,000 square feet facility including customer services.
  • Supervised and mentored Management Teams and staff to provide oversight in performance, hiring and training decisions.
  • Charged with operational oversight of fast-paced fulfillment center supporting team of 100+ with 15 direct reports.
  • Manage global payroll team and payroll activities, including oversight of payroll implementation in new countries.
  • Solved multiple problems during oversight of research and development of new products and quality control.
  • Manage the organization's Physical Security, Information Security, and Intelligence Oversight Programs.
  • Budget management, tracking and oversight and enforcement of and compliance with financial policies.
  • Directed up to 25 salaried resources with oversight of more than 400 associates.
  • Upgraded the credit risk management, and implementing a process of executive oversight.
  • Provided daily oversight and sampling during the excavation of petroleum impacted soil.
  • Provided leadership and oversight to service delivery, parts and purchasing departments.
  • Provided oversight of the training through the management of seven Soldiers.
  • Assumed operational leadership and P&L oversight of 325,000 sq.
  • Provided oversight of regional audit teams.
  • Maintain oversight for scheduling, training, and evaluating pilots and continuously assess operational priorities, objectives, and resources.
  • Ramped up a new Symbian Series 60 Software Integration Team, with the oversight of efforts for six software managers.
  • Provide operational risk oversight for the implementation, use and embeddedness of HSBC's new operational risk management framework.

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106 Oversight Jobs

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8. Direct Reports
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high Demand
Here's how Direct Reports is used in Senior Operations Manager jobs:
  • Conduct workload analysis, establish performance objectives and annual performance reviews for direct reports.
  • Direct reports included 4-6 managers with indirect reports and up to 200 non-exempt associates within the 650k sq ft distribution center.
  • Managed a $200 million dollar monthly underwriting operation for Midwest Division with 7 direct reports and 87 office personnel.
  • Absorbed responsibility for 5 additional Sr Manager direct reports and their associated execution goals for Q1 2015.
  • Have 7 direct reports and 165 indirect reports consisting of managers, supervisors, and hourly associates.
  • Mentored four direct reports that delivered results surpassing goals with two going on to earn promotions.
  • Managed a staff of 28 direct and indirect reports, including administrative and construction personnel.
  • Managed team of 18 direct reports and reported directly to the VP of Mortgage Operations.
  • Managed 4-6 salaried managers as direct reports with an umbrella of approximately 400 associates.
  • Hired and managed 7 direct reports and 375 union/contract security guards and support vendors.
  • Lead 18 direct reports and 150 staff in executing clinical administration and management.
  • Direct reports included 11 Operations Managers and over 250 station employees.
  • Manage 4 direct reports and a total staff of 58.
  • Direct reports included team managers, project managers and analysts.
  • Provided efficient feedback and performance reviews for all direct reports.
  • Direct reports include 9 Field Managers and Administrative Staff.
  • Managed and developed 2 manager level direct reports.
  • Team size varied up to 10 direct/indirect reports.
  • Team comprised of 21 direct reports.
  • Manage Operations for business with gross revenue of $16m Responsible for staff of 35 including 4 direct reports.

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385 Direct Reports Jobs

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9. Human Resources
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high Demand
Here's how Human Resources is used in Senior Operations Manager jobs:
  • Project included collaboration with executive management human resources, and legal to ensure the conversion met federal guidelines for hourly workers.
  • Served as a Human Resources Manager for a regional support organization comprised of seven separate departments.
  • Worked with Contracting and Human Resources departments to effectively staff projects and minimize project turnover.
  • Manage multiple work streams; Distribution operations, Transportation, Sales change management, Human Resources, IT and inventory.
  • Managed the organization's human resources, performance evaluations, awards, pay/leave administration and logistical efforts.
  • Developed comprehensive human resources strategies for attracting, engaging, and retaining top talent in key markets
  • Selected to serve as a recruiter in Human Resources and trainer for a 12 month program.
  • Work with the Human Resources department on field needs for program timing and roll outs.
  • Worked with Human Resources department to develop a People Plan for the Indianapolis market.
  • Worked with the Human Resources department conducting interviews, hiring, and termination.
  • Coordinated with human resources team in forming and training a cross functional department.
  • Supervised all operations, human resources, training, and related functions.
  • Handled Human Resources personnel issues to include discussion of options/needs assessment.
  • Manage human resources needs for up to 45 employees.
  • Assisted human resources with interviewing and hiring of supervisors.
  • Managed all aspects of Human Resources for employees.
  • Consult with Human Resources as appropriate.
  • Functioned as division information system coordinator and security administrator for the human resources division.
  • Designed and created training manuals and conducted classroom training sessions on new human resources software applications.
  • Generated ad hoc human resources reports for all levels of management (DB2-SQL).

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614 Human Resources Jobs

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10. Cost Savings
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high Demand
Here's how Cost Savings is used in Senior Operations Manager jobs:
  • Boosted administration efficiency through technology upgrades and process improvements such as centralized processes and system migrations effecting cost savings.
  • Continue to identify cost savings opportunities through RFP execution and negotiations with external partners.
  • Developed operations playbook which coordinated staffing for loading dock network wide resulting in cost savings of 6.2% through productivity improvements.
  • Contributed to budget development and supported control of variable expenditures within 98% of budget leading to significant cost savings.
  • Controlled vendor-managed inventory, reducing turns for free stock and catalyzing 25% cost savings on $20,000 monthly expense.
  • Created the new integrated packing slip for the B2C line and negotiated a cost savings of 15 cents per sheet.
  • Improved hub pieces per hour resulting in a $345K annual cost savings and a 35% increase in productivity.
  • Lead carrier change for cardiovascular shipments resulting in projected $150K in annual cost savings over previous carrier method.
  • Maximized profitability and cost savings, delivering an annual 4% savings while simultaneously improving employee attrition rates.
  • Created cost savings through managing OCC's (Overage Credit Calls) to ensure stakeholders customer satisfaction.
  • Manage CapEx and OpEx costs for the organization in the available budget and optimize cost savings.
  • Attained $400,000 in labor cost savings as a result of 10% productivity gain.
  • Result was significant cost savings gained through consolidation of like functions and headcount reduction.
  • Cost savings program for packaging material saved $42K over previous year spend.
  • Created and implemented private cloud to consolidate and introduce cost savings.
  • Managed multiple projects to generate revenue opportunities and produce cost savings.
  • Provide proactive ideas for improving cost savings and direct operating expense.
  • Cost savings for the division of $1.2 million.
  • Developed global suppliers in Asia and Europe, resourced several parts, producing an average of 30% unit cost savings.
  • Result was significant cost savings through reduction of 9 FTEs.

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38 Cost Savings Jobs

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11. Project Management
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high Demand
Here's how Project Management is used in Senior Operations Manager jobs:
  • Partner with other shared service technology providers which were acquired through acquisitions into the company to standardize project management.
  • Performed technical interviews for Business Analyst and Project Management candidates and Marketability interviews for all candidates.
  • Worked with various other operational areas focusing on improved communication and project management.
  • Gained project management experience by planning start-up of postal sort operation.
  • Project management automating snail mail invoicing to web purchasers.
  • Developed solution recommendations, and provided complete project management.
  • Oversee project management regarding vendor and shopper/channel insights.
  • Service Delivery, Program/Portfolio/Project Management.
  • PROJECT MANAGEMENT: Manage projects that included pricing and SOW development of IT solutions customized to client specifications and needs.
  • Developed and implemented technical project management tools such as plans, schedules, responsibility and compliance matrices.
  • Liaised with Project Management Organization to review, approve, and properly account for Capital projects.
  • Developed work plans for the project management staff and oversaw the creation of project budgets.
  • Initiate and lead projects to improve operations by utilizing project management tools.
  • Perform broad scope of tasks related to contract and project management.
  • Partnered with project management direction to create logos for new projects.
  • Project management of two departmental SAP installs.
  • Project management responsibilities include building a revenue-generating programs like Developer Support offering and product upsell programs.
  • Project Management Coordinated and oversaw in-house projects including the development and implementation of new protocols.
  • Coordinated and chaired roundtable technical discussions, developed and presented Project Management class.
  • Researched and implemented a project management system for the AAPM and ABPM to streamline the organizations projects.

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3,144 Project Management Jobs

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12. Daily Operations
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high Demand
Here's how Daily Operations is used in Senior Operations Manager jobs:
  • Conducted extensive analysis of existing systems and processes to identify areas of improvement and align daily operations with objectives.
  • Managed daily operations for timely, consistent and accurate completion and anticipated developments that would impact operations and systems.
  • Managed daily operations and focused on loss/fraudulent prevention as well as customer retention.
  • Managed daily operations adhering to company policies and procedures.
  • Lead and developed the shift leadership to continually strive to improvement and to maximize their overall efficiency in daily operations.
  • Manage and supervise daily operations of medical device equipment production areas that generate 50 million dollars in net profit annually.
  • Assisted executive leadership in the development process of operations orders, battle tracking, and daily operations of the organization.
  • Managed daily operations for boutique law firm focused on asset protection, financial and estate planning.
  • Oversee all daily operations within the largest North American Commercial Fulfillment Center in the western region.
  • Provided leadership and guidance to the daily operations activities in the US and Overseas.
  • Hosted monthly certification training sessions for centers daily operations and employee stack rankings.
  • Managed the daily operations of a 250 personnel organization.
  • Direct daily operations to maintain optimal work flow.
  • Supervised daily operations for a $12M location.
  • Manage daily operations of Fieldwork Services.
  • Prepare and review operational reports and maintain records of daily operations and department documentation.
  • Translated daily operations into business workflows in order to increase productivity.
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
  • Manage team workflows and provide support and direction in daily operations.
  • Supervised daily operations of over 225 aircraft and 17,000 multi-national personnel from 24 locations optimizing efficiency and exceeding critical timelines.

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19 Daily Operations Jobs

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13. Business Units
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high Demand
Here's how Business Units is used in Senior Operations Manager jobs:
  • Standardized sales forecasting processes for consigned inventory across business units resulting in 20% improvement in forecast and pricing accuracy.
  • Served as liaison between YRCW business units for cross-functional implementation of process changes and resolution of customer satisfaction issues.
  • Collaborate with IT operations and solutions, business operations, and individual business units to define service level agreements.
  • Ensured quality assurance compliance, governance and timely execution of projects while coordinating across different business units.
  • Instituted processes and procedures to provide significantly improved communications to the business units during outage scenarios.
  • Traveled nationally to ensure consistent execution of training or operational deployments to field business units.
  • Supported several business units with operational risk events analysis and provided guidance for new initiatives.
  • Created multiple innovative solutions and business units to meet customer demands that increased organizational output.
  • Reported and analyzed financial and marketing metrics for our division and external business units.
  • Integrated technical teams with business units to ensure alignment of goals and improve delivery of services through automation and technology.
  • Created a common P&L, and financial measures, to be used across all business units.
  • Provided leadership and direction for four business units; supporting the credit risk pricing process and applications.
  • Managed 3 separate business units, 2 in Mason and 1 remotely in Dallas, Texas.
  • Finance responsibility for the Statement of Work (SOW) across multiple programs/business units.
  • Identify process gaps and coordinate the resolution of these gaps with various business units.
  • Led service delivery team during expansion to international business units in EMEA/APJ/CALA.
  • Assisted global business units' local tax authority queries when required.
  • Developed metrics to evaluate relative performance of business units and created analytical tools supporting quantitative decision-making.
  • Establish and maintain new process workflow and communication between ad operations department and other business units.
  • Partner with various business units (i.e.

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214 Business Units Jobs

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14. Technical Support
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high Demand
Here's how Technical Support is used in Senior Operations Manager jobs:
  • Provided technical support and direction regarding material and equipment delivery, construction schedules and design and specification requirements.
  • Provided technical support, evaluation and development of process safety management and environmental management programs.
  • Directed the technical support department and infrastructure of an international mutual fund company.
  • Developed and delivered on-boarding, technical and new product training to global Technical Support, Software Engineering and Cloud Operations teams.
  • Present to Design team price competitive fabric options and technical support that is suitable for seasonal concept and merchandising plan.
  • Provided bid and proposal data, with substantiated basis of estimates, for technical support teams for new business.
  • Create and lead technical support programs, liaison with client and partners, and manage domestic and international infrastructures.
  • Manage a 24/7 team of support engineers, who provide technical support for customers and reporting partners.
  • Increased revenue in technical support from $22,000 per month to over $1mm per month.
  • Spearheaded merger of first-level technical support team with the Lab unit, greatly streamlining both areas.
  • Managed Level 1, Level 2 technical support teams for Unix and Windows OS.
  • Provided technical support and guidance to staff and customers on fleet operations and vehicle usage
  • Secured repeat and new business by providing special technical support to key customers.
  • Deliver proactive and reactive Tier 2/3 technical support for mission critical business systems.
  • Provide training, technical support and consultation to14 manager and 228 hourly associates.
  • Engineered and implemented the AFATDS architecture and managed 24 hours technical support.
  • Directed the Technical Support and Infrastructure departments.
  • Led 7 x 24 Technical Operations Center providing monitoring and technical support for Staples Ecommerce, infrastructure and business applications.
  • Manage impact of Progress divestment of multiple product lines on the technical support systems.
  • Hired and trained Supervisor and 14 technical support staff.

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107 Technical Support Jobs

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15. Ensure Compliance
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average Demand
Here's how Ensure Compliance is used in Senior Operations Manager jobs:
  • Recommended solutions to design and construction conflicts to ensure compliance with both project and regulatory requirements.
  • Performed internal audit activities to ensure compliance with overall corporate accounting practices and policies.
  • Interpreted current regulatory guidance and policies to ensure compliance within the organization.
  • Develop and implement policies and procedures to ensure compliance and profitability.
  • Implement and monitor hazard control, and team safety practices to ensure compliance with local, state, and federal codes.
  • Assisted in training, developing, and evaluating Operations Managers Monitored phone calls to ensure compliance and provided feedback and coaching
  • Review policies, procedures and modifications to ensure compliance with regulatory entities with affiliate banks in over 180 countries.
  • Implemented new guidelines and best practices dictated by the MMA to ensure compliance on all services and products.
  • Audited departments to ensure compliance with NFL and NBA requirements; coached employees on maintaining conformance to specifications.
  • Provided clients with access to test environment for review of work and ensure compliance with LDSG web governance.
  • Created and rolled-out process documents to ensure compliance and support to all levels of the management.
  • Managed and directed thirty-two retail branch banks to ensure compliance with banking laws and regulations.
  • Performed audits to ensure compliance and measured expected benefits from process and policy changes.
  • Implemented e-learning platform for customers to ensure compliance and increase customer loyalty.
  • Established processes to ensure compliance with safety plan.
  • Developed multiple policies and procedures documents to adapt business lines with constantly evolving regulatory environment and ensure compliance.
  • Reviewed and monitored the Customer Relationship Management (Veeva-salesforce.com) to ensure compliance controlled and non-controlled samples.
  • Drafted Privacy Policy & Procedures & implemented annual privacy training to ensure compliance with HIPAA/HITECH regulations.
  • Work to ensure compliance in all areas so as to successfully pass an internal company audit.
  • Support in researching laws to ensure compliance with all federal regulations (i.e.

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149 Ensure Compliance Jobs

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16. Inventory Control
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average Demand
Here's how Inventory Control is used in Senior Operations Manager jobs:
  • Apply dynamic organizational strengths toward directing inventory control inclusive of accounting, procurement, item financial management for delivery of supplies.
  • Created and implemented a variety of management reports, including inventory control for satellite buildings.
  • Developed and implemented procedures to improve inventory control for 11 distribution centers throughout the region.
  • Establish effective inventory control and practices, promoting smooth communication with operations.
  • Conducted periodic analyses looking for improvements opportunities in quality and inventory control.
  • Managed all purchasing and inventory control decisions.
  • Directed all facets of revenue production, merchandising, shipping receiving, cash management, inventory control and financial administration.
  • Controlled $15 MM in inventory across multiple facilities, overseeing all shipping, receiving and inventory control.
  • Implemented inventory control policies that resulted in a 23% decrease in loss of parts withing two months.
  • Handled all vendors, managed and negotiated all contracts, created inventory control processes, and all misc.
  • Hire, train, develop, and oversee inventory control, warehouse, and home delivery staff.
  • Revamped inventory control system and improved results from 18% to 100% in first quarter.
  • Reduced SLA on new hardware deployments by 1.5 days through inventory control improvements.
  • Create spreadsheets for inventory control, revenue on a daily and monthly basis.
  • Supervised receiving, inventory control, storage, distribution, traffic.
  • Implemented a FIFO control system to aid in inventory control.
  • Recognized as having the best Inventory Control in the Company.
  • Supervised Inventory Control, Quality Assurance & Learning teams.
  • Established work procedures and parts inventory control.
  • Developed practical and effective warehouse inventory control tools at Winmark that resulted in a 25% reduction in inventory shortage.

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121 Inventory Control Jobs

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17. Management System
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average Demand
Here's how Management System is used in Senior Operations Manager jobs:
  • Train and problem- solve relating to new constituent management system and web conferencing system to increase employee efficiency and profitability.
  • Authored Quality Management System document for Client to demonstrate compliance with quality expectations as guided by contractual agreements.
  • Directed all communication with product team in development of Content Management System.
  • Directed the design and implementation of a best-of-class meter data management system.
  • Reviewed procedures in database management system manuals for making changes to database.
  • Maintained quality management system for suppliers.
  • Established prioritized invoice management system.
  • Instituted management systems which enabled a cadence and culture of execution ensuring savings applied to P&L and Balance sheet.
  • Increased revenue 37% ($19M to $26M) in 2011 through implementation of metric based management system.
  • Project Leader for Warehouse Management System (WMS) which resulted in a 20% increase in inventory accuracy.
  • Developed a refugee management system to process and track over 20,000 refugees in six separate camps.
  • Implemented a Warehouse Management system to control inventory and reduce labor cost by 40%.
  • Managed and provided technical support for a Learning Management System (LMS).
  • Maintain ISO 9001 and AS 9110 and Quality Management Systems.
  • Launched two Digital Asset Management systems, Virtual Ticket and JobTracker, as Studio Manager and Digital Assets Manager.
  • Work closely with Salesforce.com vendor to assist with creating reports and trouble shooting of Sample Management System.
  • Evaluated all exercises and missions for safety utilizing the Army Composite Risk Management System.
  • Designed and architected CPSC IFS Company management system.
  • Designed and implemented company-wide document management system using MS Sharepoint services.
  • Implemented "Tiered" Visual Management System to drive safety, quality, and productivity improvements.

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18. Performance Reviews
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Here's how Performance Reviews is used in Senior Operations Manager jobs:
  • Provided strategic direction and leadership to optimize operational performance * Managed and led Quarterly Business Reviews and Supplier Performance Reviews
  • Defined engineering objectives, conducted performance reviews, recommended merit/compensation levels, and conducted disciplinary actions as needed.
  • Conducted annual performance reviews for Administrative Staff.
  • Monitored the scheduling, training, development of aspiring management candidates, hiring, sales, weekly meetings and performance reviews.
  • Established individual and team performance metrics and goals, developed a team performance index, and conducts routine performance reviews.
  • Handled employee scheduling, safety, performance reviews, weekly meetings with hourly employees and the development of aspiring candidates.
  • Maintained records of personnel transactions such as hires, promotions, transfers, performance reviews and terminations.
  • Perform HR functions: hiring, training, performance reviews, benefits and payroll.
  • Manage a team of four analysts including performance reviews, training and professional development.
  • Created mid-year and yearly performance reviews, exceeding deadline in composing and delivering reviews.
  • Directed HR functions such as training, benefits, performance reviews and policy implementation.
  • Provided employees timely, candid and constructive feedback along with regular performance reviews.
  • Created best practices and conducted performance reviews for fraud and credit management teams.
  • Perform coaching, counseling, training as well as write performance reviews.
  • Oversee all compensation, performance reviews, and improvement plans.
  • Maintain employee performance records and conduct yearly employee performance reviews.
  • Conduct monthly, quarterly and annual performance reviews.
  • Conduct performance reviews for 40 employees.
  • Managed performance reviews of direct reports.
  • Completed performance reviews annualy, offering praise and recommendations for improvement.

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14 Performance Reviews Jobs

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19. Sigma
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average Demand
Here's how Sigma is used in Senior Operations Manager jobs:
  • Completed Six Sigma certification after completing two projects and passing a certification examination.
  • Created and facilitated customized Six Sigma training for the organization.
  • Used Six Sigma principles to improve labor relations reducing employee turnover by 80% within 1 year.
  • Lean Six Sigma Training & Program Development for a Fortune 500 global distributor of electronic components.
  • Served on Six Sigma Greenbelt project teams to completely re-design department work flows and procedures.
  • Create and facilitate the Six Sigma Yellow Belt training program for the RL NC Campus.
  • Utilize six sigma processes in reducing operating costs, and improve floor care operations.
  • Direct continuous improvement as an Executive in Macy's Lean Six Sigma program.
  • Trained in risk mitigation/opportunity management, lean/6 sigma and value stream mapping.
  • Coached and mentored Six Sigma project teams in the supply chain organization.
  • Initiated and Led Six Sigma Green Belt and 5S projects.
  • Applied Lean Manufacturing and Six Sigma skills to increase throughput.
  • Received Six Sigma training in Allstate's 17th wave.
  • Spearheaded pilot Six Sigma projects in the organization.
  • Led organization in cross organizational Six Sigma operational readiness process for multimillion technology platform program with leading financial institution.
  • Consulted on a six-sigma, black belt project, resulting in an increased sortation output by 20%.
  • Developed a Design for Six Sigma (DFSS) program for the R&D group of Matsushita.
  • Introduced lean principles and 6 Sigma process controls to reduce waste, improve efficiencies and quality.
  • Completed four Six Sigma projects generating savings and efficiencies of $12 million.
  • Voted Best in Class from ACE ("Six Sigma") office.

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20. SLA
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Here's how SLA is used in Senior Operations Manager jobs:
  • Translate company strategies into organizational initiatives/activities.
  • Provide consultation on security design and implementation of solutions providing high availability and ensure business continuity and SLA Requirements are met.
  • Coordinated and liaised with lawyers, regulatory staff and industry peers regarding regulatory, legislative and community outreach strategy.
  • Travel is occasionally required for programs that operate outside of Central Florida, primarily Jacksonville/Amelia Island, Tampa/St.
  • Slashed capital costs by consolidating test, raising productivity on existing test equipment and preventing wasteful purchases.
  • Delivered reports on SLA compliance, trend analysis & appropriate scorecards exceeding managers expectations.
  • Translated customer and business needs into technical and resource requirements.
  • Translated forecasting data to develop master production plans.
  • Slashed vendor daily contract mail runs from 22 to 12 a day leading to annual savings of $144,000.
  • Processed an average of 1.2 million units weekly while running a customer SLA rate of 93%.
  • Evaluated initiatives and familiar with new and modified legislation (Federal, State, Local).
  • Directed launch and translation work needed for Gap Outlet and Banana Republic Factory entry into Quebec.
  • Served as the CONCACAF Spanish interpreter and translator for a number of years.
  • Defined and negotiated system availability, technical support responsiveness and network performance SLAs for Tier 1 customer accounts.
  • Coordinated with Legislative Committee and Legislative Consultant to synchronize the members Congressional and Senatorial meetings.
  • Delivered service level achievements (SLAs) and achieved quality milestones as prescribed by both contractual obligations and Dell operating standards.
  • work in West Texas and a development CSG program in Queensland coming up later this year.
  • Managed vendors to agreed upon SLAs to ensure quality of service.
  • Signed off all the English content to Chinese translation 5.
  • Direct all operations for: Pre and Post-Sales Support (Sales Team Leadership) Field Services SLA Management Asset Mgmt.

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16 SLA Jobs

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21. Training Programs
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Here's how Training Programs is used in Senior Operations Manager jobs:
  • Design, implement and deliver corporate and customer focused training programs and team-building activities across the organization.
  • Assisted in development of training programs to correct deficient areas and enhance individual proficiency.
  • Develop and implement training programs to reduce customer complaints and enhance customer experience.
  • Identified training deficiencies within the company and implemented training programs to increase production.
  • Analyzed training requirements leading to development of new training programs.
  • Identified division-wide training needs and provided ongoing administrative training programs.
  • Organized and directed employee training programs, resolved personnel problems, evaluated military personnel and civilian employees' job performances.
  • Enhanced our training programs to those employees not driving the required learning curves which built their self-esteem and program performance.
  • Implemented, reviewed and monitored in-house training programs for maintenance staff to include safety and skill strengthening.
  • Design and implement training programs to develop staff, facilitate efficiency, and improve performance.
  • Initiate and support global loss prevention training programs to reduce annual shrink results.
  • Created training programs for project teams that were utilized throughout the company.
  • Established training programs and developed scope of practice guidelines for 1,300 employees.
  • Prepare employees for assignments by establishing and conducting orientation and training programs.
  • Create and manage global cross-training programs.
  • Managed the implementation of post-war training programs for soldiers Created and upheld working relationships with deployed civilian contractors and management personnel.
  • Developed and initiated comprehensive training programs and implemented several process improvements that successfully .
  • Ensured established training programs dealing with Air Traffic Control technical proficiencies were conducted to standard.
  • Key Contributions: Steered, coordinated and directed the delivery and evaluation of comprehensive training programs to all IT staff.
  • Targeted goals, created timelines, and established performance benchmarks for daily workflow and on-going training programs.

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80 Training Programs Jobs

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22. Osha
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Here's how Osha is used in Senior Operations Manager jobs:
  • Developed a culture of safety that exceeded OSHA standards *Developed and implemented weekly industry technical training.
  • Liaised with airport directors while overseeing all planning, communications, public relations, training, standards, and OSHA compliance.
  • Ensured all service operation projects were in compliance with OSHA, FCC and other regulations regarding cable installation settings.
  • Participate in grievance process and contract negotiations; ensure compliance with OSHA, DOT, and safety requirements.
  • Ensured full compliance of safety, OSHA, EPA and quality assurance standards and organizational policies.
  • Maintained compliance with OSHA, EPA, ITAR, and DOT regulations during manufacturing operations.
  • Created and implemented Safety program adhering to OSHA and DEP standard of operations.
  • Maintain all required OSHA mandated health and safety regulation manuals and forms.
  • Achieved and maintained high OSHA rating within plant and administrative sites.
  • Received Area Safety Award for reduction in OSHA injuries in 2012.
  • Ensured compliance with OSHA, DOT, federal and state regulations.
  • Ensured all equipment complied with OSHA and DOT regulations.
  • Maintained all OSHA and DOT compliance files.
  • Maintained standards per OSHA regulations.
  • Led implementation of actionable solutions to reduce OSHA-reportable accidents and injuries.
  • Created and introduced multiple safety initiatives leading to a 23% reduction of OSHA recordable injuries.
  • Maintained a strong compliance with OSHA regulations for the safety of all employees'.
  • Achieved a perfect safety record on OSHA recordable and lost work days.
  • Achieved business plan, ensure Sarbanes Oxley standards are met, and OSHA standards are enacted.
  • Train new clinical staff Accomplishments Writing education to support and meet OSHA requirements.

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23. Curriculum Development
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12 Curriculum Development Jobs

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24. Annual Budget
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Here's how Annual Budget is used in Senior Operations Manager jobs:
  • Developed and managed annual budgets and program budgets and organized fiscal documents.
  • Coordinated staffing requirements, prepared administrative reports, and managed annual budget.
  • Assisted the CEO reviewing and approving the marketing plan, the annual budget structure, and year to date productivity.
  • Analyzed financial reports and developed action plans to grow revenue and control expenses to meet or exceed annual budgets.
  • Managed $36M annual budget, end-to-end business model, scorecard measurements, service continuity, and risk mitigation.
  • Managed $10,000,000 annual budget for both creative and application development, resulting in 2,000,000 visits per month.
  • Managed department budget of $25+ million, developing annual budget and approving purchase orders and expenses.
  • Managed monthly and quarterly assessments and forecasts of organization's financial performance against $14M annual budget.
  • Managed a $22M annual budget and provided leadership to 70 employees, supervisors and outsourced vendors.
  • Oversee more than 150 employees and control an $18 million annual budget.
  • Developed and managed annual budget of $18MM including revenue and expense forecasts.
  • Created and maintained 12 million in annual budgets for 5 business units.
  • Control $200K annual budget while supervising 7 direct reports.
  • Prepared annual budget with regards to request and controlling expenditures.
  • Performed annual budget planning, monthly financial tracking and reporting.
  • Developed annual budgets and operating plans to support the programs.
  • Established annual budgets for 90+ individual market projects.
  • Administered an annual budget of $7 million.
  • Prepared annual budgets and monthly variance reports.
  • Managed all aspects for end of year physical inventory count Assisted VP/General Manager in planning and executing the annual budget.

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25. Business Development
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Here's how Business Development is used in Senior Operations Manager jobs:
  • Provided leadership to Business Development Team by identifying new and innovative services to enhance customer retention and profitability.
  • Contributed to business development; diversified service offerings to promote sustainable growth; enabled new market penetration.
  • Identify new business development opportunities and implement strategic planning efforts ensuring alignment with corporate targets.
  • Analyzed business development costs between proposal submission and contract award.
  • Identified business development opportunities via data insights for my clients.
  • Attend industry trade shows regularly for business development opportunities.
  • Focus groups were organized by discipline being General Managers, Product Management, Product Marketing, Business Development, and Engineering.
  • Consult on marketing, strategic direction, business development, and the positioning of KMD in the homeland security space.
  • Collaborate with business development, project management and software development teams to launch and grow services and customers.
  • Analyzed competitors, performed internal review of core competencies, and identified $250K in new business development.
  • Assisted with Business Development team to address client's needs for Brand Management and Digital Strategies.
  • Work closely with intake department, marketing, business development, and various regulatory agencies.
  • Performed technical writing and was part of multiple business development proposals for DOD contracts.
  • Served as valuable member of business development team for three proposals on classified proposals.
  • Complete responsibility for P&L Start up business development.
  • Develop, assign, and oversee business development projects.
  • Led the marketing and business development efforts.
  • Company closed Responsible for the business development for Commercial, Agriculture and Residential Mortgage Services.
  • Position requires analytical analysis, business development, contract negotiation and cost & risk mitigation strategies for $95MM cost centers.
  • Key Accomplishments: Generated $6 million turnovers in the first-year operation through initiatives and business development.

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26. Risk Management
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Here's how Risk Management is used in Senior Operations Manager jobs:
  • Defined requirements specific to implementation of process improvement and data flow for Risk Management and Credit Limit reporting.
  • Conducted site safety and environmental audits, accident investigations and risk management evaluations for client facilities.
  • Mitigated hazards by implementing risk management programs and identified inefficiencies and made recommendations for improvements.
  • Enforced Composite Risk Management, set organizational standards for risk mitigation.
  • Facilitated and monitored risk management plans for clinical trials.
  • Developed policies and procedures for risk management.
  • Risk Management and regulatory relationship Management.
  • Assumed the role of Regional Information Security Officer with the focus on governance, risk management and compliance with SOX.
  • Performed specialized reviews in the areas of risk management, information security, third-party risk, compliance, and regulations.
  • Advised on processes for operational risk management for associates, business functions, and the payment processing operating system.
  • Enforced safety policy and composite risk management, which resulted in a 100% safety compliance rating.
  • Realize sourcing management, supplier value management, risk management, supplier diversity and enablers of delivery.
  • Enhanced relationships with internal and external partners that included Risk Management, Legal, and Internal Audit.
  • Led team in risk management processes, IA control compliance, vulnerability and remediation processes.
  • Established & maintained formal document library for IT Audit and Risk Management Compliance.
  • Conducted risk management plans for each site located in six different African countries.
  • Administered all risk management, safety programs, security and property control.
  • Apply for certificate of insurance needs and risk management.
  • Incorporated risk management procedures within company doctrine; ensured training events were executed without safety incidents.
  • Worked with Sr. Management on KPMs, Risk Management & BOD staffing assessment and proficiency levels.

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2,064 Risk Management Jobs

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27. Day-To-Day Operations
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Here's how Day-To-Day Operations is used in Senior Operations Manager jobs:
  • Developed complete Human Resource, Safety and Operational guidelines for day-to-day operations.
  • Excel at overseeing day-to-day operations and streamlining productivity measures where necessary.
  • Managed day-to-day operations and transportation, projects and facility maintenance activities.
  • Managed the day-to-day operations of a transportation company.
  • Led multiple teams of Coaches who were responsible for the day-to-day operations of teams of Agents handling customer inquiries.
  • Oversee day-to-day operations, including hiring, training and supervising staff of U.S.-based and offshore service support engineers.
  • Directed up to 9 Managers and 220 hourly employees to meet productivity and service goals in day-to-day operations.
  • Led the day-to-day operations of a 43 member cross-functional team to ensure continuity and effective operations.
  • Managed day-to-day operations, including managing 18 direct reports across five groups in the Operations department.
  • Play a vital role in ensuring that the day-to-day operations of the business run smoothly.
  • Managed day-to-day operations and training, with accountability for 300 FTE and overall center performance.
  • Managed day-to-day operations of territory including PA, DE, OH and WV.
  • Manage day-to-day operations of business and activities of staff.
  • Managed the day-to-day operations of the Chicago market.
  • Manage day-to-day operations of the office.
  • Developed and institutionalized operational practices for day-to-day operations (i.e.
  • Oversee, execute, and maintain the proper day-to-day operations functions of the facility containing multi-million dollars' worth of inventory.
  • Direct and manage the day-to-day operations of South University's online course scheduling operations, faculty onboarding and training.
  • Managed day-to-day operations of the theatre and supervised Managers and floor staff.
  • Manage the day-to-day operations and personnel of multi-level, flagship location.

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28. Performance Management
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Here's how Performance Management is used in Senior Operations Manager jobs:
  • Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development.
  • Implemented operational policies along with performance management metrics and employee relations support to division managers and business partners.
  • Directed training and development effort for team plus developed training modules; evaluated performance management and capacity planning.
  • Manage and supervise facility personnel including hiring, promotions, recognition, discipline, and performance management.
  • Applied Performance Management and implemented various process controls for facility turn-around.
  • Standardized operational excellence, best practices performance management, and reporting.
  • Manage, direct, and schedule assigned operations staff, administer performance appraisals in correlation with the ABC performance management program.
  • Provide feedback regarding operation of the site, including budgeting, performance management, goal setting, company procedure and policy.
  • Led strategic planning and process improvement initiatives in the areas of recruitment, performance management, talent management, and on-boarding.
  • Managed and optimized productivity of up to 72 staff through strategic training, support, and performance management initiatives.
  • Implemented and trained leadership team on staffing, performance management, training, and salary administration.
  • Improved the performance management structure for a Blues plan that enhanced financial decision making by management.
  • Designed and deployed web based employee interface to assist in KPI management and employee performance management.
  • Implement and optimize performance management team to enhance the end user experience through proactive monitoring.
  • Led recruiter training, development, performance management, and compliance with organizational policies.
  • Oversee all aspects of customer service, performance management and union contract adherence.
  • Trained all newly promoted ASM's in the Performance Management Process.
  • Led implementation of performance management program for 500+ union employees.
  • Implemented a performance management strategy to improve leadership skills and capabilities resulting in the uptraining of existing and new exempt leaders.
  • Handle recruitment and selection of staff Employee relations and performance management

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1,517 Performance Management Jobs

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29. Staff Members
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Here's how Staff Members is used in Senior Operations Manager jobs:
  • Motivated and coached staff members to achieve aggressive scheduling commitments and maintained quality assurance standards.
  • Trained 5+ new staff members on important quality control procedures and emphasized accuracy and efficiency.
  • Directed teams of 5-6 staff members during campus center event set ups, ensuring tasks were completed accurately and on time.
  • Train and coach staff members on processes and systems to assist in professional growth and development of all team members.
  • Spearheaded daily training and logistic operations for 6 companies comprised of 155 staff members and 1440 initial entry level Soldiers.
  • Coordinate, train, and coach staff members (0-6 and below) in the Military Decision Making Process.
  • Recruited, trained, oriented and directed staff members, planned job contributions and compensation and enforced policies.
  • Ensured individual and overall service level standards are met or exceeded and staff members are appropriately trained.
  • Increased productivity and efficiency, leading more than 100 customer service representatives, and 24 staff members.
  • Managed Accounts Payable, Payroll, Banking and Member Benefit Payments Departments comprising forty staff members.
  • Supervised seven staff members that support the needs of 5,000 graduate students and 10 academic departments.
  • Mentored staff members on sanitation and safety, menu planning, and risk management programs.
  • Hired new staff members, maintaining appropriate staffing levels, and developing associate performance.
  • Developed, trained all staff members for DTC 5221 and 045.
  • Supervised, mentored and trained 5 junior-level staff members.
  • Trained approximately 30-35 new staff members each semester.
  • Developed, mentored and trained staff members.
  • Provided direct training to 250 staff members.
  • Managed the daily activities of 50+ staff members on a project related to retrospective analytics of defaulted mortgage loans.
  • Conducted comprehensive training for 45 Beverage Department staff members to continuously enhance their knowledge, skills, and abilities.

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55 Staff Members Jobs

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30. Inventory Management
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low Demand
Here's how Inventory Management is used in Senior Operations Manager jobs:
  • Maximized profitability and ensured full production levels were met while performing quality, cost and inventory management within budget constraints.
  • Conducted press approvals, managed vendor relations, documentation, financial reporting, inventory management and issue resolution.
  • Bolstered productivity and cut production costs by creating/implementing a computerized inventory management system.
  • Consolidated inventory management systems in order for all properties to be centrally located.
  • Supervised inventory management including procurement, stocking of goods, and records maintenance.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Updated warehouse layout including bin locations increasing inventory management.
  • Implemented new inventory management system reducing shrinkage.
  • Inventory management and resource balancing.
  • Provided oversight of menu planning, ration control and inventory management of over $2 million dollars' worth of subsistence.
  • Aligned all stores with corporate ERP records system by facilitating and rolling out store-based version of SAP inventory management system.
  • Oversee inventory management, analyzing stock flow, materials, and finished goods to ensure the high quality products.
  • Created test scripts for and tested all SAP processes for order processing and inventory management.
  • Directed ad product testing, package creation and inventory management for a 350+ site network.
  • Comply with inventory management policies, and procedures including price strategies and audit compliance.
  • Saved $340k in through productivity gains and improved inventory management system of consumables.
  • Covered all areas of Supply Chain, Inventory Management and Data Governance.
  • Inventory management over $1M in SGI/Cray parts.
  • Inventory management along with workflow management to ensure timely processing of payments to customer's accounts.
  • Developed inventory management database with dashboard reporting in 2012 for a key company product line.

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373 Inventory Management Jobs

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31. Action Plans
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low Demand
Here's how Action Plans is used in Senior Operations Manager jobs:
  • Worked with both institutional and non-institutional physicians and hospital representatives, identified and developed action plans with program improvement recommendations.
  • Identified and recommended opportunities to impact performance trends and implemented action plans to ensure optimum performance.
  • Assess quality audit results for continuous process improvement and develop corrective action plans.
  • Performed competitors' activities analysis and developed response action plans.
  • Assist in development, or evaluate adequacy, of risk mitigation action plans, monitor progress and escalate issues or delays.
  • Managed multiple projects on a required basis, prepared action plans and ensured timely delivery within the constraints of the project.
  • Established risk and control action plans by conducting risk assessments, identifying control defects and evaluating compliance deficiencies.
  • Led sales operations processes including deal management, operational reviews, gap-to-goal assessments, and recommended action plans.
  • Analyzed trends and opportunities, creating and delivering action plans to assist employees with successful performance results.
  • Led monthly internal audits and developed action plans as needed for quality, safety, and production.
  • Key point of contact for all supplier quality reviews and corrective action plans.
  • Evaluated Audit issues raised to ensure appropriate action plans were in place.
  • Defined and advanced action plans in line with corporate requirements.
  • Developed action plans and employee reviews for all direct reports.
  • Create and Implement action plans for performance metric improvements.
  • Provide weekly Action Plans on growing the business.
  • Develop and implement action plans as needed.
  • Established yearly supplier/subcontractor cost reduction goals and provided performance analysis and action plans 4.
  • Improved team production results by incorporating behavioral and process changes and executing action plans that helped improve 85% teams performance.
  • Identified and remediated gaps in policy with comprehensive action plans.

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217 Action Plans Jobs

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32. Commander
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low Demand
Here's how Commander is used in Senior Operations Manager jobs:
  • Disseminated orders and information and monitored execution to ensure compliance with the commander's concept and decisions.
  • Facilitated timely and accurate reporting of essential information, enabling sound decisions by the commander.
  • Advised Iraqi Commanders on developing training plan using MDMP, training management, training execution using METT-C, and training assessment.
  • Produced extensive, detail oriented reports outlining anticipated impacts to mission, briefed the NSAG Commander and senior leadership daily.
  • Directed the Squadron Commander on all gunnery, technical, and maintenance for direct and indirect fire weapon systems.
  • Recognized by the Brigade Commander for the accurate and expeditious close out of CBRN installation property with no loss.
  • Received recognition from the 4th Iraqi Army Division Commander for identification of needed equipment and supplies.
  • Recruit Company Commander - Instructed and trained sailors in the principles of the United States Navy.
  • Led Austin campuses as Safety Coordinator and Incident Management Team (IMT) Incident Commander.
  • Provided the commander with a mission-ready enlisted force to execute unit missions around the world.
  • Advised Commander on operational, career enhancement & retention policies for 150 members.
  • Provide technical advice and assistance to commanders, staff, and subordinate units.
  • Assisted the Camp Commander with making and implementing policy and doctrine changes.
  • Advised the base commander on technical issues related to nuclear operations.
  • Assisted the commander in the management of the unit maintenance program.
  • Provided technical and doctrinal advice to the S3 and commander.
  • Separated at rank of Lieutenant (Lieutenant Commander Select).
  • Received an award from the Corps Support Group Commander.
  • Compiled daily reports to brief the Battalion Commander.
  • Served as the Operations Group Commander.

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31 Commander Jobs

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33. Strategic Plan
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low Demand
Here's how Strategic Plan is used in Senior Operations Manager jobs:
  • Direct all aspects of strategic planning and tactical execution of high-profile facility construction projects for Chicago and San Francisco regional offices.
  • Supported corporate and divisional strategic planning efforts through forecasting and operational development activities.
  • Participated in strategic planning to define annual company targets and set quarterly milestones.
  • Perform market share and competitor analyses to support five-year strategic planning activities.
  • Coordinated with operations managers to develop Strategic Plans and Quality Assurance plans.
  • Key participant in ongoing company strategic planning.
  • Participated in strategic planning and program development.
  • Served as the Sergeant in charge of the facility's supervision, budgeting, purchasing and strategic planning.
  • Directed the Annual, Five Year and Strategic Plans for Prime Option Services for 18 cost centers.
  • Provided leadership, guidance and strategic planning direction for 6 area managers/160 warehouse associates.
  • Write and edit strategic plans and goals for alignment to Departmental strategies.
  • Created a Medicare Long Range Strategic Plan for a regional health plan.
  • Assist in the development of strategic plans for operational activity.
  • Developed the strategic plan for Austin Industrial's construction business.
  • Coordinated Budget and Strategic Plan process.
  • Managed personnel, budgetary, and strategic planning activities for the directorate, to include the directorates automation programs.
  • Led strategic planning, team building, process reengineering and data-based decision making initiatives.
  • Selected Contributions: Played a significant role in long-term strategic plans toward operational excellence Developed and implemented organizational strategies and policies.
  • Generated industry growth by reconfiguring and implementing routes Increased revenue by integrating income/expense data into strategic plan.
  • Coordinated with managers and supervisors in the strategic planning and workflow of 75+ associates in a highly deadline driven multi-shift environment.

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73 Strategic Plan Jobs

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34. Service Levels
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low Demand
Here's how Service Levels is used in Senior Operations Manager jobs:
  • Identified average handling time, abandon rates, service levels, quality scores and customer satisfaction results to ensure prime results.
  • Introduced client-focused incentives and communication tools, jumping service levels 15% while dropping waste and error costs 25%.
  • Provided daily supervision and support of customer program managers and technical support staff to maintain and increase service levels.
  • Reported monthly CTQ monitors to CSM for coaching to insure quality is maintained and service levels were met.
  • Ensured volume of work produced met standards/goals ensuring service levels were met and exceeded client quality standards.
  • Increased customer self-service levels, web contacts by increased 250%; subscription growth of 95%.
  • Established quality action teams that improved service levels to 99.58% and reduced overtime to 6%.
  • Track overall service levels to ensure proper levels of customer service and customer KPI expectations.
  • Enhanced freight availability to the stations, resulting in improved service levels to the customer.
  • Maintained service levels at the CSC while significantly improving commercial support tools and reporting.
  • Ensured Key Performance Indicators (KPI's) were met with high service levels.
  • Managed staff to deliver expected service levels to the client within the prescribed budget.
  • Reduced expense controls consistently year over year while maintaining high service levels.
  • Managed staffing, call flows, and service levels.
  • Transitioned to new vendors while maintaining service levels.
  • Improved service levels and critical MTTR.
  • Led and negotiated strategic business service levels with Broadridge Financial to ensure timely client processing.
  • Maintained service levels with difficult and or aggressive customers including service failures or policy challenges.
  • Drive leadership focus on driving results and delivering on agreed service levels, sales targets, turn-around-times and other related KPIs.
  • Drive improvements in service levels, call handling efficiencies, and overall customer satisfaction while meeting client quality standards.

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35. Revenue Growth
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low Demand
Here's how Revenue Growth is used in Senior Operations Manager jobs:
  • Increased year-over-year sales execution by ~21% and spearheaded bottom-line revenue growth through management of productivity initiatives.
  • Developed sales and services strategy aligned with business objectives to achieve desired revenue growth.
  • Generated explosive revenue growth through the exploration and cultivation of new business opportunities.
  • Developed and led major national B2B sales program infrastructure to achieve more than $100M in organic revenue growth.
  • Facilitated YoY business unit revenue growth from $1M/month to $12M/month with more than 30 inventory turns/year.
  • Championed successful new product introductions into volume manufacturing and the field, enabling revenue growth.
  • Exceeded 2011 goal for new customer revenue growth in the hospitality sector by 150%.
  • Work in collaboration with sales and marketing to develop and implement revenue growth strategies.
  • Managed weekly revenue forecast process with trend and variance analysis to drive revenue growth.
  • Developed annual business plans and budgets, including revenue growth and expenses control.
  • Identified and pursued opportunities for revenue growth, market share, and profits.
  • Develop sales techniques of each customer service representative to drive revenue growth.
  • Accomplished in forming and implementing sales and revenue growth plans.
  • Collaborated with newly formed European and Asian eCommerce teams to synchronize campaigns and drive revenue growth.
  • Managed expenses in 2012 to achieve highest profits in company history during slow revenue growth.
  • KEY ACHIEVEMENTS: Revenue growth of approx.

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40 Revenue Growth Jobs

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36. Internet
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low Demand
Here's how Internet is used in Senior Operations Manager jobs:
  • Stabilized internet connectivity to 525 corporate centers across North America by introducing MPLS technology to retail centers.
  • Developed Catalog and Internet forecasting analysis techniques for effective inventory management.
  • Maintained most responsibilities of Internet Content Manager Position.
  • Developed the company Internet Customer Service unit.
  • Developed and maintained My Thunderbird Intranet department pages as well as coordinated creation and updates of external Internet pages.
  • Achieved significant sales increase within top tier Internet Retailing accounts through the development and implementation of vertical strategies.
  • Designed a new contract-based high speed internet product, the first of its kind for the company.
  • Managed teams in Mutual Fund Sales & Service, Brokerage Trading, and Internet Technical Support.
  • Provided consultations to educate customers on best tools for establishing a presence on the Internet.
  • Head of operational, e-commerce & marketing reporting & analysis for all Scholastic Internet properties.
  • Direct experience in Internet Video, Search and E-Commerce industry.
  • Worked with all members of Corporate Internet / Intranet Departments.
  • Developed and managed Membership and Internet Help Desk processes.
  • Founded Internet Merchant Fraud Roundtable with over 30 leading Internet merchants working together to address common industry-wide fraud & payment issues.
  • Charter provides cable, high-speed internet and telephone services to approximately 5.2 million residential and business customers in 25 states.
  • Plan and build a wireless broadband internet network providing coverage to Houston, Harris County, and surrounding areas.
  • Provided strategic direction for product delivery for Comcast Digital Voice, High Speed Internet and Digital Video services.
  • Web site integration, launch and operational support for the firm's 1200+ intranet and Internet sites.
  • Implemented aggressive internet marketing campaign via SEO (Google, Yahoo, Bing)
  • Launched two ground-breaking Internet services, with over 2500 downloadable movies.

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19 Internet Jobs

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37. Business Requirements
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low Demand
Here's how Business Requirements is used in Senior Operations Manager jobs:
  • Gathered all business requirements, calculated ROI for project and followed through with testing and eventual implementation of enhancement.
  • Collaborate with internal/external clients and colleagues to translate business requirements into actionable project plans.
  • Identified business requirements and led supplier contract negotiations for operational business terms.
  • Reviewed and approved business requirements and solution design for Cash drafting system.
  • Lead continuous improvement initiatives based on KPI data and business requirements.
  • Worked with engineering to develop the business requirements for hardware enhancements.
  • Identify and evaluate business requirements through research and analysis.
  • Represented business unit in system upgrade project teams, including developing business requirements, test scripts and user acceptance testing.
  • Led department with IT to provide business requirements allowing the order process to be more automated.
  • Ensured service level agreements are met in support of the clients' mission-critical business requirements.
  • Introduced structure for business requirements and functional specs, testing management and defect tracking.
  • Analyzed business requirements, propose solutions, and lead small projects and initiatives.
  • Review business requirements, functional specifications, UI specifications, and training manuals.
  • Developed the overall business requirements to redesign the service sales process.
  • Write business requirements to add capabilities to close process/system gaps.
  • Develop and execute operational workflows specific to business requirements, competitive landscape, and local market dynamics.
  • Coordinated business requirements gathering, communicated IT release schedules, and provided post-delivery support.
  • Conduct, meetings, workshops and one on one sessions to gather business requirements for software development utilizing Agile methodology.
  • Focused on leveraging Walmart resources, sharing best practices, and leading innovations to meet future business requirements.
  • Defined and implemented business requirements for Oracle implemenation in support of D2C launch.

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558 Business Requirements Jobs

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38. Executive Management
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low Demand
Here's how Executive Management is used in Senior Operations Manager jobs:
  • Develop a thorough understanding of client short-term and long-term strategic requirements through discussions with existing and prospective client executive management.
  • Coordinate with executive management, delivering updates on information gathered and advising on strategy based on in-depth trend analysis.
  • Worked directly with Executive Management, International dignitaries and domestic customers to accomplish Commercial, and Military program contracts.
  • Managed cross-functional teams to research and evaluate new business opportunities and presented findings and recommendations to executive management.
  • Determined productivity and quality requirements in accordance with needs of executive management and editorial staff.
  • Increased company revenue and focused attention by instituting quarterly Program Management Reviews to Executive Management.
  • Provide Executive Management with regular project updates and oversee logistical functions to ensure program/project integrity.
  • Developed strong relationships and communicated with cross-functional groups, key stakeholders and executive management.
  • Created cost impact studies, business cases and expenditure information for executive management.
  • Developed the hospital s two-year strategic plan in collaboration with executive management.
  • Developed divestiture strategy recommendations of company acquired in 2005 for executive management.
  • Identified issues and potential operational incidents and presented to Executive Management.
  • Participated in daily briefings and drafted reports for executive management.
  • Liaised between clients and executive management.
  • Facilitated Video Teleconference (VTC) and Secure Video Teleconference (SVTC) for PM PNT Executive Management and stakeholders.
  • Created, distributed, collected, and analyzed client evaluations prior to sharing with executive management team.
  • Compiled budget reports for executive management from data extracted from STSI systems.
  • Generate monthly KPI and financial reports and present results to executive management.
  • Served as senior advisor to executive management.
  • Provided Level III support and repair, as well as escalation to the IT Development and Executive Management Team.

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44 Executive Management Jobs

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39. QA
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low Demand
Here's how QA is used in Senior Operations Manager jobs:
  • Managed Application Services Provider (ASP) Group, of Operations and Hosting Solutions for Production, Test and QA environments.
  • Completed Diagnostic & QA process, reducing overall errors by 33%, allowing team to achieve 98% accuracy.
  • Managed all construction work; reviewed all prints, specifications for work and Quality Assurance (QA).
  • Conceived and implemented merchant QA process resulting in better vetting of merchant partners and better customer experience.
  • Implement processes that comply with regulatory bodies, including CMS, DPW, DOH, and NCQA.
  • Served as project leader for Intel Standardized Supplier Quality Assessment (SSQA) preparedness and execution.
  • Mentored QA Manager who won QATC Quality Assurance Professional of the Year Award in 2013..
  • Developed and implemented a QA process that contributed to department-wide data accuracy of 99.3%.
  • Arranged Six Sigma Green Belt training for all Manufacturing Engineers (SQA certification).
  • Implemented a QA form and process for Direct Sales using the new call flow.
  • Created and implemented QA processes for call monitoring, case reviews and database enhancements.
  • Improved quality and reduced customer returns 5% by initiating a QA notification process.
  • Eliminated redundancy between ICQA and ISS support roles by consolidating into one team.
  • Received consistently high guest services and quality inspection scores during QA inspections.
  • Trained and coached QAT teams to resolve high priority projects.
  • Lead QA testing of product configuration to ensure specifications are met
  • Respond to QA audits and created corrective action plans.
  • Provide QA assistance to test applications prior to deployment
  • Supported required process audits and drove tear 1 development through the introduction of seasonal PAs/researchers in ICQA during peak.
  • Assisted in the strategy and design of Dev/QA datacenter migration to include a new $2.5MM state of the art facility.

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40 QA Jobs

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40. KPI
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low Demand
Here's how KPI is used in Senior Operations Manager jobs:
  • Set up multiple fulfillment centers for Amazon in KY and SC & established operational KPI's and metrics
  • Managed assembly and test of CH-47 & 53 cockpit trainers under the Advanced Distributed Simulation Technology II.
  • Assist internal teams in creating KPI measurements in order to account for manpower hours against projects.
  • Developed annual and five-year strategic operations plans, manufacturing plant budgets, and KPI's.
  • Champion Supply Chain Operations KPI's to exceed Productivity, Quality and Safety goals.
  • Ensured KPI's were net on a daily, quarterly and annual basis.
  • Created and maintained production KPI's to drive daily production and ensure efficiency.
  • Instituted all KPI, productivity scores and performance metrics for production staff.
  • Champion of Distribution Operations KPI's to exceed 2016 goals and objectives.
  • Designed and implemented multiple KPI BI dashboards used by Management staff.
  • Increased efficiency by implementing metric reports and establishing KPI's.
  • Plan KPI and KPE meetings to maintain operational consistency.
  • Revamped 3PL operational control and implemented KPI metrics.
  • Lead weekly KPI customer meeting for GM leadership.
  • Managed Operations to KPI's.
  • Implemented dynamic KPI s for order to cash and managed to benchmarks, minimized the gap from ship to invoice.
  • Review monthly 3PL KPIs for reverse logistics to address ongoing issues.
  • Optimized information sharing with focus on consistent metrics/KPIs and knowledge areas through extensive collaboration with VPs/senior managers.
  • Maintained KPIs Monitored department performance data to identify and avoid potential risks.
  • Provided Excellent Leadership and Mentorship to a team consisting of 7 full time employees through careful communication and KPI's.

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25 KPI Jobs

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41. FTE
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low Demand
Here's how FTE is used in Senior Operations Manager jobs:
  • Promoted to Operations Manager after demonstrating a high level of professionalism and aptitude for Business Operations.
  • Crafted value proposition, identified target partners and negotiated affiliations with selected strategic partners.
  • Inspect and report any irregularity during and after construction.
  • Created positive Franchise relations after long periods of non-productivity.
  • Improved service, consistently departed aircraft fifteen (15) minutes earlier by changing procedure and utilizing equipment more efficiently.
  • Led repair teams that returned 2 Matrix Refrigeration Units to full service after other teams had failed to do so.
  • Increased monthly production by 1% through reduction in required notations and improved procedure documentation across 1200 FTE.
  • Walked properties, provided Quality Service Inspections after each visit to be sure properties were in pristine condition.
  • Provided personnel with feedback on their progress by using the After Action Review process and written reports.
  • Drafted comprehensive proposals and created marketing collateral to boost tourism in the Hellenic Republic of Greece.
  • Crafted Excel spreadsheets and production charts to track production and analyze profitability of plant operations.
  • Hired and auditioned all music acts and DJ's for after hours success.
  • Managed a combined staff of varied shifts & functions averaging 66 FTE.
  • Manage call center operations of 850 FTE inbound/outbound for major banking institution.
  • Reorganized FTE based upon application upgrades and movement to paperless OPNS.
  • Handled any related issues after close of escrow.
  • Achieved annual savings of 10 FTE by analyzing and eliminating duplicative account review process while maintaining regulatory error rates.
  • Drafted and obtained buy-in for resource management procedures across two offices, founding a premier staffing process for A.T. Kearney Australia.
  • Drafted and tracked letters for offers, resignations, terminations, and on-broading paperwork.
  • Supervised managers (2 FTEs) and CRAs (4 FTEs).

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10 FTE Jobs

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42. Executive Leadership
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low Demand
Here's how Executive Leadership is used in Senior Operations Manager jobs:
  • Planned, developed, and managed operations for procedural security, anti-terrorism, and force protection and visitation of executive leadership.
  • Recognized by operations executive leadership for communication of clear and concise data that helped drive decision making.
  • Recognized consistently by executive leadership for exemplary dedication, focused leadership and major contributions to organizational development.
  • Identify business process deficiencies to executive leadership and implement solutions that establish lasting solutions.
  • Support Executive leadership in attaining monthly sales goals via proper inventory availability.
  • Assist executive leadership with operational strategy development for overall protection efforts.
  • Advised executive leadership on employee performance and professional development.
  • Provided customer escalation support to Executive Leadership team.
  • Provided platforms for executive leadership decisions and actions.
  • Recognized for excellence in planning by executive leadership.
  • Performed monthly executive leadership production briefing.
  • Enforced discipline, fostered loyalty and commitment in the soldiers, maintained duty rosters and made morning reports to executive leadership.
  • Report and discuss performance metrics in depth with executive leadership and clients daily, weekly, monthly, and quarterly.
  • Received two Gold Awards for Inspirational Leadership from GOMD Executive leadership and GSD Executive leadership teams.
  • Enhance executive leadership's decision through provision of accurate, concise weekly and monthly reporting.
  • Communicated Forward Pricing Rates changes, proposed Accounting changes and financial challenges to executive leadership.
  • Identified by senior executive leadership as one of the company's top change agents.
  • Created a trusted advisor partnership with business community and executive leadership.
  • Conducted data analytics and financial reporting for CEO, Executive Leadership Team, and Board of Directors.
  • Serve as a key technical advisor to executive leadership and assist with formulating policies and strategic planning.

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223 Executive Leadership Jobs

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43. CRM
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low Demand
Here's how CRM is used in Senior Operations Manager jobs:
  • Performed listening sessions and utilized live monitoring to give immediate feedback so that CRM was implemented during each right party contact.
  • Reviewed the CRM education module during individual and team meetings, to ensure the platform is used correctly and effectively.
  • Utilize Microsoft Dynamics CRM ticketing system to create, manage and delegate project requests for over 40 clients.
  • Provide expert advice and guidance to the other managers and business professionals in the CRM service business.
  • Managed support team for the Network Operation Center and the Database Marketing and CRM platforms.
  • Implement CRM actions, such as key loyalty programs to retain a profitable customer base.
  • Worked with developer on updating and improving ERP and CRM software for improved business integration.
  • Facilitated the design and implementation of Sales Force (CRM) into our department.
  • Course topics were typically related to CRM, ERP, and LEAN manufacturing.
  • Involved in corporate wide CRM initiative linking off-line and on-line consumer activities.
  • Retooled & streamlined Oracle CRM modules reducing cycle-time by 85%.
  • Lead on implementing new CRM system for call tracking.
  • Worked on CRM integration and CTI projects.
  • Improved Service Levels 28%, Cut Cost and Eliminated Compliance Violations: Converted Legacy CRM to Strategic Fiserv Platform.
  • Strategized, built, and managed customer relationship management (CRM) system for both B2B and B2C customers.
  • Enhanced CRM platform and database to increase efficiencies of data capture.
  • Project management install of Vantive CRM for call center agents.
  • Project Manager for transition to Salesforce from a proprietary CRM System for 54 users and conducted all ongoing Salesforce Administrator duties.
  • Key Accomplishments: Project lead on a complete SugarCRM.com website redesign involving a massive migration to Drupal 7.
  • Facilitate cloud CRM management for efficient workflow and real time data sharing between staff.

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657 CRM Jobs

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44. RFP
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low Demand
Here's how RFP is used in Senior Operations Manager jobs:
  • Identified opportunity, captured requirements, reviewed RFP and negotiated agreement.
  • Full SOW ownership, including: RFP management, rate negotiation, vendor awarding and full KPI results accountability.
  • Authored RFP for $58M 3rd party collection activity; reduced collection expense by $5M.
  • Analyzed pricing of RFP responses and GPO contract bids for profitability and revenue recognition issues.
  • Reviewed, oversaw and approved Vendor RFP's and negotiations for cost effective projects.
  • Completed special projects like creating and submitting RFP's for therapies and services.
  • Develop RFP for all facility maintenance contracts and negotiate final cost.
  • Thrive on proven ability to lead from project RFP stage.
  • Participated in sales initiatives and RFP responses.
  • Work with RFP and required documentation.
  • Assisted with responding to RFP'S.
  • Lead the RFP efforts to identify and implement a SaaS compensation solution for Saba to administer its worldwide focal review.
  • Participated in a Request for Proposal (RFP) process to evaluate and select an outsource provider of NOC services.
  • Analyzed RFPs, lead team and assisted others in writing proposals/creating estimates in efforts to win new business.
  • Produced RFP's, reviewed proposals, negotiated and managed vendor contracts * Managed in-house and on-site show staff
  • Support sales activity by developing timelines, providing RFP response support.
  • Evaluated RFPs and negotiated SOW.
  • Teamed with implemtation teams testing and analyzing system configurations during new business acquisitions and preparing RFPs.
  • Authored technical documents (RFPs, RFQs, and Training Documents) in compliance with corporate standards.
  • Review and provide guidance for Government Account Managers on RFPs and RFIs.

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111 RFP Jobs

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45. ERP
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low Demand
Here's how ERP is used in Senior Operations Manager jobs:
  • Maintained and tracked Minority Business Enterprises/Women Business Enterprises Compliance spreadsheet for yearly audits by our State and Local Government clients.
  • Synchronized cross functional business unit/team support for all aspects of client interests and enterprise integration.
  • Managed TWC's enterprise level tools and applications related to workforce management and location intelligence.
  • Provided HR policy guidance and interpretation.
  • Created and delivered PowerPoint presentations related to my department, and acted as Subject Matter Expert for any follow up questions.
  • Challenge: Create a cohesive and productive team within the Treasury group while promoting goodwill with European treasury counterparts.
  • Provide daily briefings to senior management staff every 24 hours with the state of the union for the enterprise.
  • Negotiated and led activities to implement a WMS & ERP control system for warehouse and operations.
  • Analyze and interpret various KPI's and metrics to meet targets and implement changes as needed.
  • Interpreted safety and environmental regulations to ensure plant compliance with local, state and federal statutes.
  • Maintained data center, internet data center and office IT systems for enterprise customers.
  • Use interpersonal skills as the main liaison between vendors.
  • Led Hayes' Enterprise-wide Oracle ERP implementation.
  • Red Hat Enterprise AS 3.0, SUSE 9.x.
  • Key Operational Achievements: Instituted robust enterprise standards and operating procedures in conjunction with senior executive team.
  • Turned around underperforming start-up - an overseas warehouse.
  • Created staffing plan for ERP/Middleware and Cloud Engineering team in Bangalore, as well as the Bay Area and San Diego.
  • Assisted Security Officer with entry of NATO personnel into the new fingerprint biometric systems for building and section access.
  • Lean Process Reengineering with alignment with ERP (SAP, Oracle & BPICS).
  • Managed the timely administration of master Enterprise and Channel Partners multi-year global contract usage in access of $150 Million.

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548 ERP Jobs

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46. Company Policies
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low Demand
Here's how Company Policies is used in Senior Operations Manager jobs:
  • Worked closely with Compliance to develop and monitor departmental and company policies and procedures to align with Medicaid contractual requirements.
  • Directed projects in compliance with company policies; performed due diligence within contractual requirements and operating regulations.
  • Developed company policies and procedures to insure smooth interactions with both internal and external customers.
  • Supervised and oversaw 18-person accounting team in accordance with company policies.
  • Delivered cross-functional management for problem resolution and compliance with company policies.
  • Developed and implemented company policies to ensure Client Audit Compliance.
  • Educate temporary associates on company policies and procedures including safety.
  • Trained and instructed employees in job duties or company policies or arrange for training to be provided.
  • Implemented various compliance and cost saving measures within acquired portfolios to meet company policies.
  • Ensured equitable treatment of relocated employees and the consistent application of company policies.
  • Confirmed all associates were informed on established company policies, procedures and processes.
  • Ensured adherence to company policies and procedures by members of my department.
  • Complied with federal, state and company policies, procedures and regulations.
  • Ensured compliance with audit standards, government regulations, and company policies.
  • Create and implement company policies, procedures and protocols company wide.
  • Maintain client and employee privacy in accordance with company policies.
  • Trained leadership team on company policies and procedures.
  • Adhered to company policies and procedures.
  • Create company policies and procedures.
  • Oversee the claims management process and ensure compliance to company policies and procedures.

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919 Company Policies Jobs

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47. R
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low Demand
Here's how R is used in Senior Operations Manager jobs:
  • Consolidated team training needs, and reviewed and comprehended monthly statistical/ training status reports to senior managers.
  • Validated qualifications, identified course quotas available, and scheduled service members for necessary training.
  • Supported DuPage Medical Group in overall financial and operational management of practices.
  • Assisted district manager in location troubleshooting and management as needed.
  • Directed all aspects/operations of a military Advancement and Leadership School.
  • Conducted classroom instructions and practical exams and exercises.
  • Created a training program, with steps and certifications, to decrease incidents and to drive sales.
  • Increased Division's performance on repair cost, speed of repair, service level satisfaction, etc.
  • Developed strategies to execute complex projects that were key to the success of the division.
  • Direct management and development of 4 Managers and over 100 hourly employees across multiple locations.
  • Practice open book management, giving employees an understanding of our business and processes.
  • Perform marketing analysis on opportunities which has grown targeted geographic locations by 120%.
  • Manage local commercial sales relationship, increased sales by 40% year to date.
  • Implemented process improvements in order to save time or cause less injury or damages.
  • Drive production, exceeding last year s revenue earnings by 25%.
  • Provided support to six junior units while serving over 3,500 service members.
  • Served as Project lead and Champion to many projects.
  • Ensured compliance with all regulatory agencies.
  • Delivered Executive and B2B sales presentations.
  • Utilized a personnel tracking system to input data for recordkeeping and conducted quality assurance reviews for data accuracy.

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48. Special Projects
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low Demand
Here's how Special Projects is used in Senior Operations Manager jobs:
  • Managed special projects and assisted in the development of operational department procedures that increase work productivity and accuracy.
  • Provide expertise in several areas on special projects related to continuous improvement initiatives.
  • Analyze strategic business initiatives and special projects (geographic footprint strategy, vendor augmentation, channel shift opportunities, etc.)
  • Served as a subject matter expert (SME) for financial analysis issues, concerns, and special projects.
  • Work with industry real estate professionals seeking outside storage opportunities for influx of peak season inventory and special projects.
  • Managed corporate guaranty program, debt service and treasury stock issues; participated in special projects, as needed.
  • Manage and maintain programs, schedules, budgets and risk issues associated with the special projects.
  • Assigned personnel to work on special projects for quality program site ramp ups.
  • Provide guidance to staff and serve as a team lead on special projects.
  • Managed teams of on-site technicians for special projects and business as usual activities.
  • Take leadership role in coordination of special projects encompassing multiple function groups.
  • Collaborated with other team members on special projects and events.
  • Collaborate best practices and lead special projects across regions.
  • Perform all other duties & special projects.
  • Collaborate with EPM on special projects.
  • Represented Operations analytical activities in department wide initiatives and special projects.
  • Coordinated special projects and monitored implementation of workflow improvements.
  • Served as financial advisor to special projects teams in the areas of operations, marketing and technology.
  • Resolved any issues that occurred Worked on special projects for senior management as assigned Maintained close contact with user community
  • Included were all inbound and outbound operations, inventory control, budget/financial preparations, transportation, staffing, and special projects.

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101 Special Projects Jobs

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49. Contract Negotiations
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low Demand
Here's how Contract Negotiations is used in Senior Operations Manager jobs:
  • Participated in supplier selection process, contract negotiations and supplier on-boarding.
  • Elevated and optimized contract negotiations, and program coordination processes.
  • Contract Negotiations with clients of residential and business community.
  • Partner with external vendors (print, paper, logistics and fulfillment) to maintain applicable resource relations and contract negotiations.
  • Resulted in full use of credit limits, expedited contract negotiations, and greater investment in new Adobe technologies.
  • Managed guard force operations at local client campuses including budget management, performance metrics, and contract negotiations.
  • Managed all vendor relations, contract negotiations and planning to support 32 offices in the USA and internationally.
  • Handled carrier relations and contract negotiations for air, ground and express modes in all three markets.
  • Pioneered a Reverse Logistics contract template that was utilized for contract negotiations with new and existing customers.
  • Conducted interview process for RFP development, system demonstrations, site visits, and contract negotiations.
  • Determined site selection, managed lease and contract negotiations, and oversaw all permitting and construction.
  • Worked closely with Sales Team, Client Representatives on contract negotiations and service level agreements.
  • Led project and assisted in contract negotiations to replace Direct Mail printing vendor.
  • Involved in all contract negotiations and implementation with clients.
  • Participate in large spend contract negotiations for critical services.
  • Managed all carrier contract negotiations and rate tariffs.
  • Oversee vendor and contract negotiations.
  • Supervised all aspects of supplier onboarding process including master contract negotiations, vendor performance and customer referrals.
  • Represent the company in contract negotiations with suppliers and vendors such as Nike, Timberland, Fedex, etc.
  • Contract negotiations with payors and hospitals.

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9 Contract Negotiations Jobs

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50. Kaizen
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low Demand
Here's how Kaizen is used in Senior Operations Manager jobs:
  • Plan and facilitate Kaizen Blitz Events to achieve significant and sustained improvements in both business and manufacturing processes.
  • Manage corporate improvement initiatives through Continuous Improvement Projects, Kaizen Blitz opportunities and interdepartmental initiative teams.
  • Managed and coached production managers in kaizen development and execution of continuous improvement strategies.
  • Initiate Kaizen events to maximize efficiency and integrate Continuous Improvement.
  • Implemented a lean program with Kaizen events that netted a headcount reduction from 520 associates to 265 in two years.
  • Embedded resource for the Continuous Improvement Team facilitating Kaizen Events, Rapid Problem Solving Workshops, and Just Do Its.
  • Managed receipt cycle time from 88.6% to 98.8% by performing Kaizen events with associates to improve processes.
  • Led Kaizen events and Five S programs to initiate lean Operations projects for more effective processes and procedures.
  • Implemented continuous improvement throughout the DC by using lean concepts (5S and Kaizen) where applicable.
  • Standardized the Internal Kaizen process by creating a useful document package to capture the events improvements.
  • Reduced variable cost per unit by 21% through a Kaizen activity and aggressive staffing initiatives.
  • Lead Black Belt, Green Belt and Kaizen Training program certification in Asia and LATAM region.
  • Perform Kaizen events that focus on eliminating waste highlighted through annual deployment plan value stream mapping.
  • Participated in multiple Kaizen events to drive associate engagement and buy-in for process changes.
  • Eliminated over 72 different pain points within operations through Kaizen and team building.
  • Helped facilitate a Kaizen event that finished in top ten in North America
  • Helped initiate and implement lean program and assisted with multiple Kaizen events.
  • Implemented Six Sigma, Kaizen, and 5S methodologies.
  • Experienced in Black Belt, Green Belt, DMAIC, 5S, LEAN, Kaizen, and Six Sigma.
  • Led kaizen events such as VSM, 5S, standard work, kanban, and variation reduction.

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Senior Operations Manager Jobs

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20 Most Common Skills For A Senior Operations Manager

Customer Service

14.3%

Financial Performance

10.8%

ISO

9.2%

Process Improvement

8.1%

Logistics

6.8%

Key Performance Indicators

5.6%

Oversight

5.3%

Direct Reports

4.6%

Human Resources

4.5%

Cost Savings

4.2%

Project Management

4.2%

Daily Operations

4.1%

Business Units

3.0%

Technical Support

2.6%

Ensure Compliance

2.2%

Inventory Control

2.2%

Management System

2.2%

Performance Reviews

2.1%

Sigma

2.0%

SLA

1.9%
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Typical Skill-Sets Required For A Senior Operations Manager

Rank Skill
1 Customer Service 10.4%
2 Financial Performance 7.9%
3 ISO 6.7%
4 Process Improvement 5.9%
5 Logistics 5.0%
6 Key Performance Indicators 4.0%
7 Oversight 3.8%
8 Direct Reports 3.3%
9 Human Resources 3.3%
10 Cost Savings 3.1%
11 Project Management 3.1%
12 Daily Operations 3.0%
13 Business Units 2.1%
14 Technical Support 1.9%
15 Ensure Compliance 1.6%
16 Inventory Control 1.6%
17 Management System 1.6%
18 Performance Reviews 1.6%
19 Sigma 1.5%
20 SLA 1.4%
21 Training Programs 1.4%
22 Osha 1.3%
23 Curriculum Development 1.3%
24 Annual Budget 1.2%
25 Business Development 1.2%
26 Risk Management 1.2%
27 Day-To-Day Operations 1.2%
28 Performance Management 1.2%
29 Staff Members 1.1%
30 Inventory Management 1.1%
31 Action Plans 1.0%
32 Commander 0.9%
33 Strategic Plan 0.9%
34 Service Levels 0.9%
35 Revenue Growth 0.8%
36 Internet 0.8%
37 Business Requirements 0.8%
38 Executive Management 0.8%
39 QA 0.7%
40 KPI 0.7%
41 FTE 0.7%
42 Executive Leadership 0.7%
43 CRM 0.7%
44 RFP 0.7%
45 ERP 0.7%
46 Company Policies 0.7%
47 R 0.7%
48 Special Projects 0.7%
49 Contract Negotiations 0.6%
50 Kaizen 0.6%
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45,751 Senior Operations Manager Jobs

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