What Does A Senior Operations Manager Do?

A senior operations manager oversees the business operations within a particular department or establishment, ensuring that all procedures adhere to the policies and standards of the company. There are also instances when they must evaluate workers' performances, set budget and sales targets, produce progress reports and assessments, and coordinate with high-ranking officials. Moreover, a senior operations manager leads by motivating the workforce and devising strategies to improve the workflow and reach sales targets within the deadline. Should there be any issues, they must carry out corrective measures right away.

Here are examples of responsibilities from real senior operations manager resumes representing typical tasks they are likely to perform in their roles.

  • Organize efforts of team to achieve ACD productivity goals.
  • Manage employees on job sites pertaining to job setup, maintenance & construction.
  • Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
  • Manage 550K redesign of NOC from design to end product meeting all deliverables and time schedules.
  • Manage call center operations including cost control and maximizing revenue through effective workforce planning.
  • Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.
  • Promote to Sr. Director after successful implementation of several business process improvements.
  • Coordinate with managers and individual contributors; implement lean operating procedures to exceed goals for process improvements and cost reductions.
  • Provide mentoring and career path development to NOC staff.
  • Comply with all military, company, and DOD civilian safety directives.
Senior Operations Manager Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..

Senior Operations Manager Overview

When it comes to understanding what a senior operations manager does, you may be wondering, "should I become a senior operations manager?" The data included in this section may help you decide. Compared to other jobs, senior operations managers have a growth rate described as "as fast as average" at 6% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of senior operations manager opportunities that are predicted to open up by 2028 is 150,600.

Senior operations managers average about $60.47 an hour, which makes the senior operations manager annual salary $125,782. Additionally, senior operations managers are known to earn anywhere from $89,000 to $176,000 a year. This means that the top-earning senior operations managers make $87,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become a senior operations manager. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a general manager of operations, group manager, area manager, and performance manager.

Senior Operations Manager Jobs You Might Like

Senior Operations Manager Skills and Personality Traits

We calculated that 14% of Senior Operations Managers are proficient in Procedures, Customer Service, and Project Management. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Senior Operations Managers that have these skills listed on their resume here:

  • Procedures, 14%

    Conducted quality improvement training for management and implemented productivity models and operating procedures and policies to ensure effective departmental performance monitoring.

  • Customer Service, 11%

    Provided strategic direction in managing bank operations focused on delivering outstanding customer service and profit-driven sales with exemplary retail product cross-selling.

  • Project Management, 6%

    Oversee all aspects of project management for Fortune 100 Telecommunications Company including development, staffing, financial performance and daily operations.

  • Continuous Improvement, 6%

    Develop, recommend and implement manufacturing procedures that result in continuous improvement in competitive positioning, profitability, and customer satisfaction.

  • Facility, 5%

    Collaborated as part of operations team to develop and implement training and transition plans for packaging department in new production facility.

  • Oversight, 5%

    Provide oversight to the Centers and Clinical operations to coordinate staffing and administrative responsiveness relative to the responsibilities and mission.

Most senior operations managers list "procedures," "customer service," and "project management" as skills on their resumes. We go into more details on the most important senior operations manager responsibilities here:

  • Arguably the most important personality trait for a senior operations manager to have happens to be communication skills. An example from a resume said this about the skill, "top executives must be able to communicate clearly and persuasively" Additionally, other resumes have pointed out that senior operations managers can use communication skills to "liaised with fda in written communication and participate in meetings on cmc and regulatory compliance issues, including field actions. "
  • Another commonly found skill for being able to perform senior operations manager duties is the following: leadership skills. According to a senior operations manager resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Check out this example of how senior operations managers use leadership skills: "provided strategic leadership and direction for multiple business units within operations; led off-shore teams throughout business process outsourcing initiative. "
  • Senior operations managers are also known for management skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a senior operations manager resume: "top executives must shape and direct the operations of an organization" We also found this resume example that details how this skill is put to the test: "standardized supply chain management and production planning and control roles and responsibilities across 4 business units. "
  • A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing senior operations manager responsibilities. This resume example shows just one way senior operations managers use this skill: "top executives need to identify and resolve issues within an organization" Here's an example of how this skill is used from a resume that represents typical senior operations manager tasks: "served as liaison between yrcw business units for cross-functional implementation of process changes and resolution of customer satisfaction issues. "
  • As part of the senior operations manager description, you might find that one of the skills that might be helpful to the job is "time-management skills." A senior operations manager resume included this snippet: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." This skill could be useful in this scenario: "demonstrated extreme dedication in order to meet all company and fda issued submission deadlines. "
  • See the full list of senior operations manager skills.

    We've found that 67.3% of senior operations managers have earned a bachelor's degree. Furthermore, 14.8% earned their master's degrees before becoming a senior operations manager. While it's true that most senior operations managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every eight senior operations managers did not spend the extra money to attend college.

    Those senior operations managers who do attend college, typically earn either business degrees or management degrees. Less commonly earned degrees for senior operations managers include finance degrees or accounting degrees.

    When you're ready to become a senior operations manager, you might wonder which companies hire senior operations managers. According to our research through senior operations manager resumes, senior operations managers are mostly hired by General Dynamics, Lumina, and Takeda Pharmaceuticals U.S.A. Now is a good time to apply as General Dynamics has 205 senior operations managers job openings, and there are 80 at Lumina and 71 at Takeda Pharmaceuticals U.S.A.

    Since salary is important to some senior operations managers, it's good to note that they are figured to earn the highest salaries at Twitter, LinkedIn, and Course Hero. If you were to take a closer look at Twitter, you'd find that the average senior operations manager salary is $169,738. Then at LinkedIn, senior operations managers receive an average salary of $167,994, while the salary at Course Hero is $149,818.

    View more details on senior operations manager salaries across the United States.

    We also looked into companies who hire senior operations managers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include United States Army, Amazon.com, and FedEx.

    The industries that senior operations managers fulfill the most roles in are the technology and retail industries. But the highest senior operations manager annual salary is in the retail industry, averaging $108,195. In the technology industry they make $104,943 and average about $101,320 in the health care industry. In conclusion, senior operations managers who work in the retail industry earn a 31.8% higher salary than senior operations managers in the agriculture industry.

    The three companies that hire the most prestigious senior operations managers are:

      What General Manager Of Operationss Do

      General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

      In this section, we take a look at the annual salaries of other professions. Take general manager of operations for example. On average, the general managers of operations annual salary is $20,265 lower than what senior operations managers make on average every year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both senior operations managers and general managers of operations positions are skilled in procedures, customer service, and continuous improvement.

      As far as similarities go, this is where it ends because a senior operations manager responsibility requires skills such as "project management," "strategic initiatives," "professional development," and "key performance indicators." Whereas a general manager of operations is skilled in "financial statements," "personnel processes," "gm," and "loss prevention." So if you're looking for what truly separates the two careers, you've found it.

      General managers of operations receive the highest salaries in the technology industry coming in with an average yearly salary of $99,021. But senior operations managers are paid more in the retail industry with an average salary of $108,195.

      General managers of operations tend to reach lower levels of education than senior operations managers. In fact, general managers of operations are 11.9% less likely to graduate with a Master's Degree and 0.8% less likely to have a Doctoral Degree.

      What Are The Duties Of a Group Manager?

      Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.

      The next role we're going to look at is the group manager profession. Typically, this position earns a higher pay. In fact, they earn a $14,776 higher salary than senior operations managers per year.

      A similarity between the two careers of senior operations managers and group managers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "procedures," "customer service," and "project management. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, senior operations manager responsibilities are more likely to require skills like "facility," "oversight," "financial performance," and "professional development." Meanwhile, a group manager might be skilled in areas such as "client relationships," "financial statements," "quality standards," and "product development." These differences highlight just how different the day-to-day in each role looks.

      It's been discovered that group managers earn higher salaries compared to senior operations managers, but we wanted to find out where group managers earned the most pay. The answer? The technology industry. The average salary in the industry is $144,553. Additionally, senior operations managers earn the highest paychecks in the retail with an average salary of $108,195.

      In general, group managers study at similar levels of education than senior operations managers. They're 0.6% more likely to obtain a Master's Degree while being 0.8% more likely to earn a Doctoral Degree.

      How an Area Manager Compares

      An Area Manager's responsibility is to oversee the business operations of all company branches within a particular area. Among the tasks involve creating strategies to achieve the sales target, monitoring and evaluating the performance and progress of stores including their workforce, adhering to the budget and regulations of the company, and focus on attaining the image and financial goals. Moreover, an Area Manager must communicate and coordinate with fellow managers and hire employees that would be a vital member of the company.

      The area manager profession generally makes a lower amount of money when compared to the average salary of senior operations managers. The difference in salaries is area managers making $45,584 lower than senior operations managers.

      While looking through the resumes of several senior operations managers and area managers we discovered that both professions have similar skills. These similarities include skills such as "procedures," "customer service," and "continuous improvement," but they differ when it comes to other required skills.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a senior operations manager is likely to be skilled in "project management," "oversight," "ensure compliance," and "sigma," while a typical area manager is skilled in "safety standards," "sales goals," "territory," and "loss prevention."

      Area managers make a very good living in the retail industry with an average annual salary of $84,470. Whereas senior operations managers are paid the highest salary in the retail industry with the average being $108,195.

      Area managers are known to earn lower educational levels when compared to senior operations managers. Additionally, they're 14.5% less likely to graduate with a Master's Degree, and 0.9% less likely to earn a Doctoral Degree.

      Description Of a Performance Manager

      As the name entails, performance managers are responsible for maintaining and improving employee performance based on organizational objectives. Their job may vary depending on the industry they work in, but common duties include collecting and analyzing performance data, developing effective systems for information collection, and performing statistical performance analysis. Additional duties of a performance manager may include organizing and conducting training and development on best practices and resolving workplace barriers to performance.

      Performance managers tend to earn a lower pay than senior operations managers by about $8,073 per year.

      While both senior operations managers and performance managers complete day-to-day tasks using similar skills like procedures, customer service, and project management, the two careers also vary in other skills.

      Each job requires different skills like "facility," "oversight," "logistics," and "human resources," which might show up on a senior operations manager resume. Whereas performance manager might include skills like "performance improvement," "sales goals," "key stakeholders," and "sql."

      Performance managers earn a higher salary in the professional industry with an average of $110,502. Whereas, senior operations managers earn the highest salary in the retail industry.

      Performance managers reach similar levels of education when compared to senior operations managers. The difference is that they're 1.9% more likely to earn a Master's Degree more, and 0.4% more likely to graduate with a Doctoral Degree.