A senior operations manager oversees the business operations within a particular department or establishment, ensuring that all procedures adhere to the policies and standards of the company. There are also instances when they must evaluate workers' performances, set budget and sales targets, produce progress reports and assessments, and coordinate with high-ranking officials. Moreover, a senior operations manager leads by motivating the workforce and devising strategies to improve the workflow and reach sales targets within the deadline. Should there be any issues, they must carry out corrective measures right away.

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Senior Operations Manager Responsibilities

Here are examples of responsibilities from real senior operations manager resumes representing typical tasks they are likely to perform in their roles.

  • Organize efforts of team to achieve ACD productivity goals.
  • Manage the build-out and daily operations of a network operations center (NOC).
  • Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
  • Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
  • Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
  • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Provide mentoring and career path development to NOC staff.
  • Comply with all military, company, and DOD civilian safety directives.
  • Maximize profitability by sourcing and overseeing the implementation of a new VoIP phone system.
  • Maintain linux systems and Marchex software in accordance with industry best practices, focuse on performance, growth and scalability.
  • Maintain ISO certification for assign area.
  • Experience with PeopleSoft and Hyperion financial applications.
  • Perform Kaizen test to improve operational efficiency in imaging center.
  • Install necessary hardware and communications equipment for clinical and Unix base platforms.
  • Provide comprehensive monthly reporting on all KPIs to executive level management to support corporate initiatives.

Senior Operations Manager Job Description

Between the years 2018 and 2028, senior operations manager jobs are expected to undergo a growth rate described as "as fast as average" at 6%, according to the Bureau of Labor Statistics. So if the thought "should I become a senior operations manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of senior operations manager opportunities that are projected to become available by 2028 is 150,600.

On average, the senior operations manager annual salary is $126,839 per year, which translates to $60.98 an hour. Generally speaking, senior operations managers earn anywhere from $91,000 to $175,000 a year, which means that the top-earning senior operations managers make $76,000 more than the ones at the lower end of the spectrum.

Once you've become a senior operations manager, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a general manager of operations, group manager, area manager, and performance manager.

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Senior Operations Manager Skills and Personality Traits

We calculated that 10% of Senior Operations Managers are proficient in Customer Service, Project Management, and Continuous Improvement. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Senior Operations Managers that have these skills listed on their resume here:

  • Customer Service, 10%

    Recruited, trained and supervised 25+ associates including customer service representatives, claims processors, quality analysts, business support associates.

  • Project Management, 8%

    Project management: Program management of marketing campaigns related to vendor or policy modifications as well as technology tools and websites/databases.

  • Continuous Improvement, 7%

    Prepared and applied new ideas, procedures and processes to improve productivity, quality management for continuous improvement of the organization.

  • Oversight, 6%

    Provide oversight to the Centers and Clinical operations to coordinate staffing and administrative responsiveness relative to the responsibilities and mission.

  • Process Improvement, 5%

    Created and measured quarterly performance metrics, providing actionable data utilized in process improvement and measurement of objectives and key results.

  • Logistics, 5%

    Developed cross-training program for operations managers to broaden knowledge across interrelated functions, leading to smoother logistics operations and increased productivity.

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"customer service," "project management," and "continuous improvement" aren't the only skills we found senior operations managers list on their resumes. In fact, there's a whole list of senior operations manager responsibilities that we found, including:

  • Communication skills can be considered to be the most important personality trait for a senior operations manager to have. According to a senior operations manager resume, "top executives must be able to communicate clearly and persuasively" senior operations managers are able to use communication skills in the following example we gathered from a resume: "liaised with fda in written communication and participate in meetings on cmc and regulatory compliance issues, including field actions. "
  • Another trait important for fulfilling senior operations manager duties is leadership skills. According to a senior operations manager resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Here's an example of how senior operations managers are able to utilize leadership skills: "advised executive leadership on employee performance and professional development. "
  • Management skills is also an important skill for senior operations managers to have. This example of how senior operations managers use this skill comes from a senior operations manager resume, "top executives must shape and direct the operations of an organization" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "selected to represent payroll on cross-functional team that designed and implemented an automated employee case management and resolution system. "
  • A senior operations manager responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "top executives need to identify and resolve issues within an organization" This resume example shows how this skill is used by senior operations managers: "provided on site, supply chain analysis and process improvement solutions. "
  • Yet another important skill that a senior operations manager must demonstrate is "time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. This is clearly demonstrated in this example from a senior operations manager who stated: "demonstrated extreme dedication in order to meet all company and fda issued submission deadlines. "
  • See the full list of senior operations manager skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a senior operations manager. We found that 67.3% of senior operations managers have graduated with a bachelor's degree and 14.8% of people in this position have earned their master's degrees. While most senior operations managers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every eight senior operations managers were not college graduates.

    Those senior operations managers who do attend college, typically earn either a business degree or a management degree. Less commonly earned degrees for senior operations managers include a finance degree or a accounting degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a senior operations manager. We've found that most senior operations manager resumes include experience from Pwc, Takeda Pharmaceuticals U.S.A., Inc., and Deloitte. Of recent, Pwc had 199 positions open for senior operations managers. Meanwhile, there are 164 job openings at Takeda Pharmaceuticals U.S.A., Inc. and 140 at Deloitte.

    Since salary is important to some senior operations managers, it's good to note that they are figured to earn the highest salaries at Airbnb, Levi Strauss & Co., and Apple. If you were to take a closer look at Airbnb, you'd find that the average senior operations manager salary is $165,056. Then at Levi Strauss & Co., senior operations managers receive an average salary of $162,310, while the salary at Apple is $161,066.

    View more details on senior operations manager salaries across the United States.

    We also looked into companies who hire senior operations managers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include United States Army Corps of Engineers, FedEx, and Amazon.

    The industries that senior operations managers fulfill the most roles in are the finance and professional industries. But the highest senior operations manager annual salary is in the professional industry, averaging $134,107. In the telecommunication industry they make $130,113 and average about $126,314 in the manufacturing industry. In conclusion, senior operations managers who work in the professional industry earn a 13.2% higher salary than senior operations managers in the transportation industry.

    The three companies that hire the most prestigious senior operations managers are:

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    What General Manager Of Operationss Do

    General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

    In this section, we take a look at the annual salaries of other professions. Take general manager of operations for example. On average, the general managers of operations annual salary is $37,317 lower than what senior operations managers make on average every year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both senior operations managers and general managers of operations positions are skilled in customer service, continuous improvement, and oversight.

    As far as similarities go, this is where it ends because a senior operations manager responsibility requires skills such as "project management," "excellent interpersonal," "patients," and "strong project management." Whereas a general manager of operations is skilled in "develop team," "financial statements," "personnel processes," and "loss prevention." So if you're looking for what truly separates the two careers, you've found it.

    On average, general managers of operations reach similar levels of education than senior operations managers. General managers of operations are 4.3% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Group Manager?

    Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.

    The next role we're going to look at is the group manager profession. Typically, this position earns a lower pay. In fact, they earn a $8,515 lower salary than senior operations managers per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both senior operations managers and group managers are known to have skills such as "customer service," "project management," and "continuous improvement. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that senior operations manager responsibilities requires skills like "oversight," "excellent interpersonal," "patients," and "strong project management." But a group manager might use skills, such as, "client facing," "client relationships," "quality standards," and "financial analysis."

    On average, group managers earn a lower salary than senior operations managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, group managers earn the most pay in the finance industry with an average salary of $135,074. Whereas, senior operations managers have higher paychecks in the professional industry where they earn an average of $134,107.

    In general, group managers study at similar levels of education than senior operations managers. They're 0.0% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.

    How an Area Manager Compares

    An Area Manager's responsibility is to oversee the business operations of all company branches within a particular area. Among the tasks involve creating strategies to achieve the sales target, monitoring and evaluating the performance and progress of stores including their workforce, adhering to the budget and regulations of the company, and focus on attaining the image and financial goals. Moreover, an Area Manager must communicate and coordinate with fellow managers and hire employees that would be a vital member of the company.

    The area manager profession generally makes a lower amount of money when compared to the average salary of senior operations managers. The difference in salaries is area managers making $53,367 lower than senior operations managers.

    By looking over several senior operations managers and area managers resumes, we found that both roles utilize similar skills, such as "customer service," "continuous improvement," and "excellent interpersonal." But beyond that the careers look very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from senior operations managers resumes, they are more likely to have skills like "project management," "oversight," "patients," and "strong project management." But a area manager might have skills like "safety standards," "business plan," "employee development," and "loss prevention."

    Interestingly enough, area managers earn the most pay in the technology industry, where they command an average salary of $77,221. As mentioned previously, senior operations managers highest annual salary comes from the professional industry with an average salary of $134,107.

    Area managers are known to earn lower educational levels when compared to senior operations managers. Additionally, they're 6.6% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.

    Description Of a Performance Manager

    As the name entails, performance managers are responsible for maintaining and improving employee performance based on organizational objectives. Their job may vary depending on the industry they work in, but common duties include collecting and analyzing performance data, developing effective systems for information collection, and performing statistical performance analysis. Additional duties of a performance manager may include organizing and conducting training and development on best practices and resolving workplace barriers to performance.

    Now, we'll look at performance managers, who generally average a lower pay when compared to senior operations managers annual salary. In fact, the difference is about $23,318 per year.

    While their salaries may vary, senior operations managers and performance managers both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "project management," and "continuous improvement. "

    While some skills are shared by these professions, there are some differences to note. "oversight," "logistics," "patients," and "strong project management" are skills that have shown up on senior operations managers resumes. Additionally, performance manager uses skills like performance improvement, visualization, sql, and data analysis on their resumes.

    In general, performance managers make a higher salary in the professional industry with an average of $110,053. The highest senior operations manager annual salary stems from the professional industry.

    In general, performance managers reach similar levels of education when compared to senior operations managers resumes. Performance managers are 1.8% more likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.

    What a Senior Operations Manager Does FAQs

    How Much Should An Operations Manager Be Paid?

    An operations manager should be paid $85,660 or higher. However, differences in pay rates can range from as high as $180,000 to as low as $50,000. The big discrepancy in salaries results from the differences in the operations manager's type of role from one industry to another.

    What Are An Operations Manager's Duties?

    The specific duties of an operations manager include formulating strategy, improving performance, procuring material and resources, and securing compliance. An operations manager should be ready to mentor team members, find ways to increase the quality of customer service, and implement best practices.

    What Is A Senior Operations Manager?

    A senior operations manager is the position that manages the establishment and administration of operational services, programs, and initiatives. They differ from operations managers in that they have more responsibility and oversight.

    What Level Is An Operations Manager?

    Operations manager is typically a mid-level management role. While this depends on the size and structure of the company, these roles are typically for people who already have some experience leading a team.

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