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Senior operations manager jobs in Knoxville, TN - 438 jobs

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  • Operations Manager

    at Home Stores LLC 4.5company rating

    Senior operations manager job in Farragut, TN

    $42,000-$52,500/year Operations Manager Our Vision: To be the Leading Home Décor Retailer Our Mission: Enable everyone to affordably make their house a home. The Operations Manager (OM) position is accountable for all operational aspects of the business at the store level to execute the Company's business objectives, ensure customer satisfaction, and maximize sales. The OM leads and manages the store operations team to maintain a neat, clean, and safe store, and provide an inviting and engaging environment for our customers to shop and our team members to enjoy working. The OM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Summary of Key Roles & Responsibilities: The Operations Manager (OM) is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The OM will recruit, interview, hire, and manage team members to ensure a positive customer experience while ensuring all new hires are trained and developed as team members. The OM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The OM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The OM makes employment decisions for Operations team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The OM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The OM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The Operations Manager reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The OM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The OM adjusts the schedule as needed based on operational needs/objectives. The OM is responsible for managing all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, and team management, while ensuring building, assets, and team member security. The OM oversees and leads the execution of the freight and stocking processes in a safe and timely manner; and actively manages and sets the pace for the unloading and merchandising of new stock, including top stock. Ensures team maintains a neat clean, and safe stockroom and store while stocking and merchandising, and maintaining the safety and security of our Team Members and Customers. The OM manages the store in a manner designed to provide customers a positive shopping experience in a neat, clean, and safe store while minimizing damages and shrink. Addresses Customer concerns in a timely manner. Leads the store team in the areas of customer satisfaction, team/team member development, inventory, cash control, human resources, safety, loss prevention, and expense control, so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. Additional responsibilities as assigned. Open Availability Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years of Management/Leadership experience or equivalent At Home experience. At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency in Microsoft office (Word, Excel) Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
    $32k-43k yearly est. 6d ago
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  • Operations Manager

    Cambria Hotel Pigeon Forge

    Senior operations manager job in Pigeon Forge, TN

    Cambria Pigeon Forge is looking for a motivated and hands-on Operations Manager to join our leadership team! In this role, you will support the Front Desk, Housekeeping, Breakfast, and Bar teams. If you're passionate about hospitality, love leading teams, and want to grow with an exciting new property, we'd love to connect.
    $55k-92k yearly est. 4d ago
  • E-Commerce Operations Sr. Mgr

    Altar'd State 3.8company rating

    Senior operations manager job in Maryville, TN

    Ecommerce Operations Sr. Manager The Ecommerce Operations Sr. Manager will manage the day-to-day business operations for AltardState.com and ABeautifulSoul.com web sites. The Sr. Manager is responsible for leading and coordinating the development of the web site's functionality, experience, operations and general layout. This includes customer experience, functionality, vendor management and release management. Primary Duties and responsibilities: Manage expansion of web site functions and release schedules. Utilize site analytics to understand overall health of the site and lead changes as appropriate to meet site KPIs. Assist with site Marketing updates. Work closely with internal and external parties for best in class site operations and experience. Manage external agency to ensure they are delivering on time, on budget and meeting/exceeding deliverable quality. Develop, document and implement new processes to improve efficiency of site management, including bug management and UAT. Lead translating business and brand needs to partners for solution development. Maintain a consistent look and feel throughout all web properties. Uncover opportunities to improve margin through efficiencies in operating model Recommend appropriate organizational, budgetary and resource changes as needed. Lead mobile and desktop optimization and guest experience. Keep current with emerging web technologies and site experiences thorough relevant benchmarking, blogs and events. Work closely with Guest Service and Fulfillment teams to ensure frictionless post purchase experience for the guest. Ensure execution of promotions and markdowns in partnership with merchandising team. Partner with IT and external vendors to ensure strong site performance and uptime Budget management Knowledge and Skills: The ability to lead multiple projects, work with many constituencies and manage development of new, relevant technology when required. Strong interpersonal skills with the ability to establish credibility quickly and maintain excellent relationships. Strong organizational, communication, strategic and problem-solving skills In depth knowledge of web platforms and technology Ability to identify issues and effectively communicate needs. An affinity for the guest and a desire to provide the best experience for her. Proactive and highly motivated team player Strong work ethic, positive attitude, and leadership qualities with the ability to handle multiple tasks and set priorities Ability to work in a fast-paced environment Minimum Requirements: Bachelor's degree in business 6-8 years of retail ecommerce experience Understand of web production processes Demonstrated ability to effectively lead and implement projects Knowledge of site branding, content and merchandising tactics Experience in managing a team Experience with Magento or Salesforce platform (preferred) Proven track record of leading new site launches and optimizations Excellent analytical and problem-solving skills and proven ability to achieve KPIs Knowledge of standard project management methodologies (PMP certification preferred) Excellent attention to detail
    $77k-144k yearly est. Auto-Apply 60d+ ago
  • Mgr Surg Admin & Bs Ops

    Covenant Health 4.4company rating

    Senior operations manager job in Knoxville, TN

    Manager of Surgery Administration & Business Operations Full Time, 80 Hours Per Pay Period, Day Shift Typically M-F hours 8-430p Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care. Fort Sanders Regional is part of Covenant Health, East Tennessee's largest nonprofit health system and a Becker's “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs. Position Summary: Provides leadership and oversees all business and administrative operations for Fort Sanders Regional Medical Center's surgical operating service. Works collaboratively with all Fort Sanders Regional Medical Center support departments to ensure accurate and efficient business operations, management of properties, budgeting and financial management. Works alongside the Nurse Manager of Clinical Services and the Director of Surgical Services to jointly manage all aspects of the surgical operating rooms and services and to develop systems in the OR that support clinical and operational excellence. Provides business oversight for operational and financial performance of the surgical services department. Responsibilities Accountable for the effective business operations of all surgical services through leadership, evaluation of staff, orientation, training, direct observation, consumer feedback, consultation with leaders, role modeling and providing other resources to staff as needed. Responsible for hiring, training, completion of performance evaluations, and discipline of Administrative assistants, students, peri-op techs, equipment techs, schedulers, HSM system analysts and for ensuring completion of performance evaluations for clinical staff. Provides leadership consistent with the mission and values of Fort Sanders Regional Medical Center and that is responsive to the identified needs of the market place and clients served. Works with Fort Sanders Regional Medical Center Support Departments (business office, materials management, utilization management, IT, credentialing, medical records, facilities manager, and accounting departments) to establish appropriate goals, objectives, policies/procedures, work plans, quality monitors, and internal controls. Ensures that all processes, which impact on operations of the surgery departments are properly performed and monitored according to company policies and procedures: Scheduling of patients Training and performance of peri-op techs, HSM analysts, and other support staff Mileage, supplies, and other operating expenses Payroll Productivity reporting and analysis Budgeting (operating and capital) Case scheduling at capacity Oversight of student affiliations Operating room utilization Oversight and management of block scheduling program Room turnover Collaborates with Nurse Manager of Clinical OR Services in developing and maintaining systems, which support delivery of clinical services: Develops and implements policies and procedures, goals and objectives, quality assurance program, and safety standards. Develops and implements a program for staff orientation and continuing self-development. Stays abreast of regulatory changes issued by Medicare, TennCare, managed care payers and agencies and communicates updates to staff and other necessary departments. Collaborates with Nurse Manager of Clinical Services and Director of Surgery in the development, implementation and monitoring of the annual operating budget. Ensures that processes are established for clinic accountability with regard to monthly financial reporting. Provides ongoing financial information as it relates to all programs and makes recommendations to Director. Works closely with IT and the Business Office to monitor data and to reconcile and collaborates with Clinical Services and Finance for the enhancement of patient care and increase reimbursement. Develops and administers a capital equipment acquisition and replacement schedule. Prepares business plan(s) for prospective surgical programs. Performs cost/reimbursement analysis for new/existing surgical procedures. Ensures that appropriate forms are utilized that support documentation requirements that meet reimbursement and regulatory agency requirements. Assists with coordinating system-wide efforts to standardize operations and documentation processes. Collaborates with HSM Analyst to oversee medical records functions and maintain processes to ensure compliance. Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested. Perform other related duties as assigned or requested. Qualifications Minimum Education: Bachelor's degree required Minimum Experience: Must have at least three (3) years of experience in business or healthcare field. Would prefer two (2) or more years in an operations management role. Excel proficiency preferred. Licensing Requirement: None
    $52k-74k yearly est. Auto-Apply 58d ago
  • Operations Manager - HPC

    Xcel Engineering 4.1company rating

    Senior operations manager job in Oak Ridge, TN

    XCEL Engineering, Inc. is an award-winning small business that provides trusted information technology, engineering, consulting and project management solutions and services to federal agencies and organizations. Originally founded in 1971 by professional engineers at the University of Tennessee, XCEL was acquired in 2003 by U.S. Army and Navy veterans and in 2023 became a MartinFed company. XCEL Engineering is a part of IT Lab Partners (ITLP) which was created to support a leading research facility in the East Tennessee region in recruiting the best and the brightest technical talent. Considering joining our impressive team today! JOB OVERVIEW XCEL Engineering is seeking a qualified applicant for a Technical Operations Manager role. The TOM will serve as a key contributor to the success of project research initiatives by managing and advancing technical operations at a project level. This role involves close collaboration with the project's Principal Investigator (PI), oversight of high-performance computing (HPC) and storage infrastructure, and facilitation of user onboarding and offboarding. The ideal candidate will bring technical expertise, sound judgment, and a proactive approach to supporting project research computing environments. ESSENTIAL FUNCTIONS Maintain and advance technical operational duties across research projects, ensuring alignment with evolving scientific needs. Collaborate with the project PI to manage and fulfill data requirements for research teams. Lead the facilitation of technical onboarding and offboarding for users and projects, ensuring seamless transitions. Manage the full hardware lifecycle, including provisioning and decommissioning of storage-as-a-service and HPC clusters. Provide technical recommendations to improve system health, performance, and scalability. Oversee full-cycle resource management, including intake and fulfillment of HPC requests. Analyze incoming project requests using expert judgment and advise the PI on prioritization and feasibility to ensure they meet project needs. Prepare and present reports on system usage, project financials, task status, and other key performance indicators. Direct project technical operations and staff to ensure work priorities are met and shift priorities as required. Attend project meetings and interpret technical requirements to staff and stakeholders. Document and maintain operational procedures, workflows, and recommend improvements to enhance efficiency. BASIC QUALIFICATIONS United States citizen with the ability to obtain a security clearance. Bachelor's degree in Information Technology, IT Operations Management, or a related field. A minimum of eight (8) years of relevant experience, or an equivalent combination of education and experience. Strong technical knowledge of information systems management and systems architecture. Proven ability to gather and interpret system requirements for complex research projects. Ability to direct HPC technical work. Excellent verbal and written communication skills for engaging with staff, sponsors, and stakeholders. Demonstrated interpersonal skills that support collaboration, leadership, and team building. DESIRED QUALIFICATIONS IT project management experience. Experience working in a research or technical environment. Motivated self-starter who works independently and participates creatively in collaborative teams across the laboratory. Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs. PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS Inside office environment. Working on a computer for long periods of time. May involve long period of sitting at a desk. The work environment is fast-paced and sometimes involves extreme deadline pressures. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Xcel Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable federal, state or local law. If you are a qualified individual with a disability or disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Xcel Engineering's current openings as a result of your disability. You can request reasonable accommodations by calling ************. Thank you for your interest in Xcel Engineering. All positions at Xcel Engineering, Inc. are contingent upon passing both a background check and drug screening prior to a start date and are subject to random drug screenings during the employment period. In addition, Xcel Engineering is an E-Verify employer. Job Posted by ApplicantPro
    $75k-109k yearly est. 8d ago
  • District Manager

    L'Oreal 4.7company rating

    Senior operations manager job in Knoxville, TN

    Job Title: Retail District Manager Function: Retail Store Sales Reports to: Regional Director Location: GA, SC, TN (Rome, Dalton, Spartanburg, Greenville, Anderson, Chattanooga, Johnson City, Knoxville, Cleveland) Take your energy, sense of style and retail sales experience to SalonCentric! SalonCentric, a wholly owned subsidiary of L'Oreal USA, is a leading and rapidly growing wholesale distributor of premium and exclusive brands in the salon and beauty industry. JOB SUMMARY: The District Manager is responsible for maximizing sales and achieving company business objectives within the district. Attract, hire, retain, develop and motivate a team of Store Managers and Associates to consistently achieve excellence in selling, customer service, merchandising and operations. JOB RESPONSIBILITIES: * Monitor and analyze business trends across all stores within district; develop and implement plans to maximize sales and meet or exceed goals within district for all Key Performance Indicators including sales, payroll, expense control and store contribution. * Ensure company selling and customer service standards are upheld consistently across all stores in the district through effective coaching and training of Store Managers and staff. * Recruit, hire, retain and develop a team of Store Managers and Associates that achieves excellence in all areas of measured performance to meet or exceed company business objectives; drive business through effective scheduling and payroll management. * Coach store teams to develop and maintain operational best practices in the areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise functions (price changes, transfers, damages, etc.). * Ensure protection of company assets by meeting or exceeding established shrinkage goals within the district. * Direct, train and supervise store teams in implementing and maintaining the highest level of presentation and visual standards consistent with the SalonCentric brand. * Develop a hands-on supervision environment that emphasizes sales floor management, customer service and sales generation. * Ensure consistent execution of pricing, merchandising and marketing strategies in each store within the district. * Actively and accurately communicate selling and inventory trends within district to Regional management and corporate business partners. * Attend an participate in sales and management training meetings and events as directed by management. This job summary is provided as an overview of your job responsibilities. It is obviously not possible to document every detail of a job. We reserve the right to modify, rescind or revise this job summary from time to time, as we deem necessary. EXPERIENCE AND COMPETENCIES: * 5 to 7 years of retail management experience, with at least 3 to 5 years managing multiple freestanding store locations with broad geographic scope * Demonstrated success in achieving selling and operational excellence by hiring, leading, motivating and developing effective Store Managers and Associates * Highly resourceful, flexible and ability to solve problems in a timely manner Ability to build and maintain relationships with key stakeholders and business partners * Strong merchandising skills and proven leader in designing and implementation of traffic driving initiatives * Strong presentation, written and verbal communication skills * Strong knowledge of the business landscape and ability to translate findings to positively impact business * Excellent organizational and project management skills * Proficient in Microsoft Excel and PowerPoint * Bachelor's Degree in Management or related field of study (or equivalent work experience) preferred * Ability to travel 60-80% based on business needs What's In It For You: * base salary starting at 95,000 + bonus potential * Competitive Benefit Package (Medical, Dental, Vision, 401K + match) * Free Goods and Discounts for items under the SalonCentric and L'Oréal Brands! * Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time & More!) * Learning & Development Opportunities for Career Progression * Employee Resource Groups * Access to Mental Health & Wellness Programs To learn more about the position and what the company is up to, please follow us on: INSTAGRAM FACEBOOK YOUTUBE TWITTER PINTEREST PERISCOPE SALON CENTRIC IS AN EQUAL OPPORTUNITY EMPLOYER AND AFFORDS EQUAL OPPORTUNITY TO ALL APPLICANTS FOR ALL POSITIONS WITHOUT REGARD TO RACE, COLOR, RELIGION, GENDER (INCLUDING PREGNANCY), NATIONAL ORIGIN, AGE, DISABILITY, VETERAN STATUS, SEXUAL ORIENTATION OR ANY OTHER STATUS PROTECTED UNDER LOCAL, STATE OR FEDERAL LAWS. #SCJOB1
    $84k-129k yearly est. 23d ago
  • Regal Cinebarre West Town Mall - Deputy General Manager - $24.50

    Regal Theatres

    Senior operations manager job in Knoxville, TN

    Essential Duties and Responsibilities include the following. Other duties as assigned. Regular and consistent attendance Must be of legal age to sell and/or serve alcohol per state and/or local laws Upholding and administering all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives Ensure all cash management policies and procedures are adhered to always Monitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents Comply with all food safety rules, laws, protocols, and standards. Adhere and maintain all Health Department rules and regulations Responsible for prompt reporting of accidents, incidents, and business interruptions per operating protocols Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating (after conferring with the Human Resources Manager) of any employee Train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed Train kitchen staff in specific positions and cross-train as needed Ensure required alcohol certification and training are current where applicable Properly administering all required paperwork and upholding all company policies Maintain projection and sound technology to ensure impeccable sight and sound experience for guests Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills Ensure facilities are cleaned and maintained consistent with Regal standards every day Direct kitchen and bar maintenance and sanitation program Ensure proper use of all equipment Schedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger maintenance projects Supervise theatre maintenance including the interior, building and grounds where applicable by performing minor repairs and obtaining qualified personnel for larger maintenance projects Optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs Maintain accurate inventory controls for all food and beverage supplies, janitorial supplies Order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products Control inventory, shortages, and spoilage levels and investigate inconsistencies Conduct full monthly/quarterly inventories Create schedules for staff to ensure staffing levels meet the demand while controlling labor costs Responsible for completion of daily theatre inspections and subsequent corrective actions if applicable Responsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution) Ensure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standards Ensuring guest satisfaction - smile, greet, and thank all guests. Take prompt, appropriate action to turn dissatisfied guests into repeat guests Responsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times to all proper channels Respond personally to guest questions and complaints Counting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other form of payment or accountability deemed applicable by Regal Keep updated on recipe changes Measure and assemble ingredients for menu items Ensure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standards Expedite food from the kitchen Collaborate with the managers and cooks to prepare meals Properly store food items at appropriate temperatures Knowledge and compliance with all food safety rules, laws, protocols, and standards Adhere and maintain all Health Department rules and regulations Rotate stock items as per established procedures Restock kitchen for subsequent shifts Ensure that the food prep area and kitchen are cleaned and sanitized at the end of your shift Maintain a “clean as you go” approach throughout shift Knowledge and compliance of dress code Maintain excellent personal hygiene Ensure lost and found items are handled in accordance with Regal policy Abide by all federal and state laws regarding breaks and/or meal periods Completed or in the process of completing the management certification program Must be SDS trained Obtain food handlers card where applicable Obtain ServSafe Food Manager Certification Review and understand the Regal Operations Manual Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination While performing the duties of this job the employee is frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 60 lbs. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Scale Information: [ENTER HOURLY RATE HERE] Benefits: Joining our team on a full-time basis means you'll enjoy a range of benefits designed to support your health and well-being. Full-time employees are eligible for medical and prescription coverage, with contributions from the company towards the cost. Additionally, we provide Life insurance and Disability insurance at no charge. Our benefits package extends to include Dental, Vision, and Supplemental Life insurance options for both employees and their dependents. We also offer Accident, Critical Illness, and Hospital Indemnity insurance. Furthermore, you'll have access to vacation time and sick leave to ensure a healthy work-life balance. Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location. Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Degree in Business and/or equivalent, two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept. Experience in high volume hospitality environment. Assigned duties will include the selling/serving of alcohol and it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University. Language Ability: Possess good public speaking skills. Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc. Listen effectively, respond clearly and directly, and ability to explain information to others. Math Ability: Perform calculations with speed and accuracy, and identify and correct errors. Reasoning Ability: Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions. Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision. Perform under pressure and/or opposition. Computer Skills: Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets. Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail. Use tools and equipment with dexterity, and perform mechanical tasks as necessary. Personal Skills: Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others. Establish goals, budget time, and set priorities to achieve desired objectives. Continually set a standard of professionalism for others to follow and instill leadership traits in subordinate employees. Supervisory Responsibilities: Directly supervises an unspecified number of employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training and coaching of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the environment is moderate, but at times levels do increase. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand for long periods of time; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 60 lbs. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
    $68k-107k yearly est. 60d+ ago
  • ALL MAINTENANCE ROLES

    Lives2Residential

    Senior operations manager job in Knoxville, TN

    Property Name: How you'll make an impact: Assisting residents and your maintenance team alike All maintenance team members are responsible for providing exceptional customer service through the completion of service requests. Proactively point out potential liabilities and assist in correcting them. What you'll do: 1. Maintain the Physical Asset · Perform and/or supervise maintenance and repair of buildings, apartment interiors, exteriors, common areas, amenities, and mechanical spaces. · Complete work orders for common areas, occupied and vacant units, or anywhere on the property as directed. · Inspect common areas, grounds, mechanical rooms, and the property on a regular (often daily) basis, proactively identifying potential liabilities, safety concerns, and maintenance needs. · Communicate issues and concerns promptly to the Lead Maintenance Technician and/or Property Manager and correct deficiencies immediately when work can be completed in-house. · Assist with and support major projects, capital repairs, and emergency situations as directed. · Make recommendations for physical repairs, replacements, and improvements; assist with obtaining bids when requested. · Ensure the maintenance shop is organized and not overstocked; monitor use of S2 equipment, materials, and parts to avoid waste, theft, or over-ordering, following S2's Maintenance Shop Policy. · Perform preventative maintenance as required by S2, the Property Manager, and/or Asset Manager; maintain and record all preventative maintenance activities. 2. Property Maintenance, Grounds & Curb Appeal · Replace burned-out, broken, or non-functional exterior light bulbs and fixtures immediately anywhere on the property, including but not limited to parking lots, carports, walkways, common areas, mail centers, laundry rooms, garages, and pool areas. · Perform daily pickup of trash, debris, glass, furniture, and other items throughout assigned sections of the community. · Identify and promptly report potential liabilities such as broken windows, damage, suspicious activity, safety hazards, or other areas of concern. · Assist the maintenance team with additional tasks as assigned to support overall property upkeep and resident satisfaction 3. Pool & Irrigation Maintenance · Perform routine pool care, including cleaning, chemical testing, adding chemicals, adjusting water levels, and organizing pool furniture and safety equipment. · Ensure self-locking/latching gates are functioning properly; verify that pool signage is in good condition and clearly visible. · Test 911 emergency phones where applicable and immediately notify the Lead Maintenance Technician of any liabilities or issues. · Monitor the irrigation system to ensure it is in good working order; identify leaks, breaks, or malfunctions and report or repair as appropriate. · In areas without irrigation (e.g., main ID, entry, leasing center, primary common areas, models, tour routes), ensure hand-watering or alternative watering methods are used as needed while complying with city-specific water restrictions. · Adjust irrigation timers, especially during rainy or winter seasons, to prevent water waste or ice formation. · Water plants or use soaker hoses as needed to maintain landscaping. 4. Unit Turns & Make-Ready · Complete unit trash-outs and make-ready tasks for both renovated and unrenovated apartments. · Coordinate and/or perform full trash-outs, including: Removal of all furniture, clothing, trash, debris, and personal items from the entire apartment. Clearing cabinets, drawers, closets, appliances, medicine cabinets, storage rooms, patios/balconies, areas outside the front door, and garages (where applicable). Fireplace cleaning (if applicable). · Perform comprehensive make-ready inspections and repairs, including: Inspecting appliances and A/C system. Flushing toilets; turning on/off faucets and showers. Opening and closing closet doors, drawers, cabinets; checking shelves and under-sink areas. Testing lights, ceiling fans, switches, garbage disposals, and washer/dryer connections (if applicable). Inspecting door and window locks, weather stripping, blinds, floors, ceilings, and walls. Testing all safety devices (smoke alarms, carbon monoxide detectors, and fire extinguishers) and checking for missing breaker blanks. · Identify parts, supplies, and materials needed to complete turns; gather supplies from the shop and bring them to assigned units. · Complete unit turns within established timelines to ensure apartments are move-in ready. · Change front door and mailbox locks prior to turning units over to the management and leasing team. · Ensure all breakers are off except the one serving the refrigerator, set the A/C thermostat to 78 degrees (or property standard), close blinds, lock all windows and doors, and secure the unit before marking it complete. · Immediately notify the Lead Maintenance Technician if you enter a unit that does not appear to be vacant. 5. Occupied Maintenance & Service Requests · When entering occupied units, all maintenance team members must follow the same professional and safety-focused process: 1. Sign out keys and/or access codes with authorized leasing office personnel. 2. Knock before entering and clearly announce, “Maintenance.” 3. Lock the apartment door while inside and remain aware of pets; ensure they do not escape. 4. Execute the required work order as instructed, following S2 standards. 5. Clean up thoroughly after completing the work. Do not use residents' personal cleaning supplies, trash cans/bags, paper towels, or other belongings. 6. Inspect all safety devices (smoke alarms, carbon monoxide detectors, and fire extinguishers, where applicable) to ensure they are operable during the visit. 7. Document completion details on the service request, including date, time, your name, notes on work performed, and confirmation that safety devices were checked. 8. Lock the door upon leaving and log keys back into the key tracking system, where applicable. · Under no circumstances may maintenance team members allow anyone who is not an S2 employee to enter an apartment without a key or proper authorization. · When communicating with residents, guests, occupants, invitees, or visitors, maintenance team members must remain courteous, friendly, helpful, and respectful at all times. 6. HVAC Repair & Preventative Maintenance (For HVAC-certified Maintenance Technicians and Lead Maintenance Technicians) · Inspect, repair, modify, and install HVAC equipment, including refrigeration and air conditioning compressors, receivers, condensers, forced air units, pumps, valves, expansion devices, and capillary tubes. · Conduct regular preventative maintenance inspections of refrigeration units, isolated heating and ventilating units, and electrically operated air-conditioning equipment; make necessary adjustments or repairs, including service to evaporative coolers where applicable. · Troubleshoot, repair, or replace defective parts and controls, such as thermostats, automatic switches, fan controls, relays, belts, compressors, heat exchangers, high limit and pressure controls, louvers, and safety valves. · Perform skilled electrical maintenance on HVAC components, timers, motors, and wiring systems as needed, including connecting motors to control panels. · Maintain copies of required HVAC certifications at the property. · Maintain accurate records of leak inspections, tests performed, and repairs completed for appliances containing 50 or more pounds of ozone-depleting refrigerant, including the amount of refrigerant added or recovered. · Notify the Property Manager when work needed is outside the scope of expertise or licensing. 7. Team Leadership, Training & Vendor Relations (Primarily Lead Maintenance Technician; senior techs may assist or act in their absence) · Supervise, schedule, and direct the maintenance team and any contract or temporary workers. · Establish rotating schedules for after-hours emergency maintenance, vacation coverage, and catastrophic property events. · Regularly follow up on work performed by onsite team members and contractors to ensure quality and compliance with S2 standards. · Participate in interviewing and making recommendations for hiring maintenance team members. · Coach, mentor, cross-train, and develop the team; provide feedback, participate in performance reviews, and recommend counseling or corrective action when necessary in coordination with the Property Manager and HR. · Read, review, and understand the job descriptions and responsibilities for all Maintenance Technician levels (MT1-MT5) and Lead Maintenance. · Treat all vendors and interior/exterior renovation contractors as valued members of the S2 team, ensuring professional, respectful interactions at all times. Who you are: Passionate about making an impact in the lives of your team and community Must be detail oriented and observant. Problem solver. Possess a willingness to help. Valid driver license and auto liability insurance is required Must have reliable transportation Valid HVAC certification: Type II or Universal EPA Certification is required Your core values: Positive attitude Outstanding customer service; able to consistently surprise and delight our residents A true team player - willing to work and support at all levels Our Hours: 9:00 a.m. to 6:00 p.m., Monday thru Friday; 10:00 a.m. to 5:00 p.m., Saturday; closed, Sunday. The Maintenance Technician position requires the ability to work any of the seven days of the week, 52 weeks of the year. Hours of operation are subject to change on time of year and based on the Property's needs and resident activities. The Maintenance Technician will be on a rotating on-call schedule for after-hours/weekend emergencies. Physical Demands: Ability to continuously walk for 8 or more hours per day. It is estimated an Assistant Lead Maintenance technician will spend 99-100% of their time moving and on their feet. Frequently moving boxes weighing up to 50 pounds across the office for various needs. Frequently transporting and moving appliances up to 100 pounds in and out of apartments and across various distances. Must have the ability to climb, stoop, bend and grasp objects. Visual acuity to perform the following: transcribing, operating machines, and motor vehicles, determining accuracy and neatness of work assigned, as well as visual inspection involving small defects and parts. Must be able to remain in a stationary sitting position or stationary standing position 90% of the time. Benefits we want to share with you: Competitive pay with bonuses Medical, Vision, and Dental insurance Company-paid life insurance 401(k) with immediate vesting Paid Vacation & Holidays Professional or Industry Certification Reimbursement Employee Referral Program Apartment Rental Discounts The Perks: Vacation Reimbursement Company-sponsored events & team outings Employee Assistance Program Quarterly Bonuses based on NOI On-Call Bonus Biannual uniform allowance (boots not included). Your First Week: S2 Residential onboarding training program Compliance training courses Mentorship by peer who has graduated our Maintenance mentor program
    $33k-57k yearly est. Auto-Apply 60d+ ago
  • Manager, Clinical Operations (of CRAs) - Southeast Region

    Icon Plc 4.8company rating

    Senior operations manager job in Knoxville, TN

    Manager Clinical Operations (of CRAs) - Southeast Region ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Manager, Clinical Operations to join our diverse and dynamic team. As a Manager, Clinical Operations at ICON, you will play a pivotal role in overseeing the execution of clinical trials, ensuring that they are conducted efficiently, on time, and in compliance with regulatory requirements. You will contribute to the advancement of innovative therapies through strategic leadership in operational planning and management of clinical study teams. What You Will Be Doing: * Leading the operational planning and execution of clinical trials, ensuring adherence to protocols and timelines. * Engaging with cross-functional teams to optimize trial design and enhance operational efficiency throughout the clinical development process. * Monitoring trial progress and performance metrics, providing insights to inform decision-making and drive continuous improvement. * Mentoring and developing junior staff, fostering a culture of collaboration and excellence within the team. * Building strong relationships with internal and external stakeholders to facilitate smooth communication across clinical operations. Your Profile: * Advanced degree in a relevant field such as life sciences, nursing, or a related discipline. * Extensive experience in managing clinical operations, with a solid understanding of regulatory requirements and industry standards. * Strong leadership skills with the ability to motivate and manage teams effectively in a dynamic environment. * Proficiency in project management tools and methodologies, with a keen focus on optimizing processes. * Excellent communication and interpersonal skills, with a proven ability to influence stakeholders and drive successful outcomes. What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: * Various annual leave entitlements * A range of health insurance offerings to suit you and your family's needs. * Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. * Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. * Life assurance * Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply
    $53k-70k yearly est. 1d ago
  • Director of Operations

    Pure Magic

    Senior operations manager job in Alcoa, TN

    Job DescriptionDescription: What It's Like to Lead at MOJO As a MOJO Director of Operations, you're the steady hand behind a region of sites - the coach, the problem-solver, and the leader who keeps both people and operations moving in the right direction. You guide your General Managers and TCDs to run safe, clean, profitable washes while developing them into confident, capable leaders who can grow the business every day. You work closely with the VP of Operations and partner across L&D, Maintenance, HR, and Finance to ensure your region consistently delivers on MOJO's standards. You'll use tools like Ops360, Value Visits, MoFlow, labor frameworks, and the Operations Guide to strengthen team performance, drive accountability, and keep operations running smoothly. At MOJO, DOs lead with ownership - but never alone. You have strong partners, clear processes, and continued development through events like Spark Plug and Spark Summit. Whether you're coaching a GM through a tough staffing day, supporting a site during a shutdown, or helping a team reset with a Charge Back meeting, you're the leader who keeps your region aligned, energized, and ready for tomorrow. If you love developing people, solving operational challenges, and elevating performance across multiple locations, this is where you'll thrive. A Day in the Life (Snapshot) Start with the big picture: Review previous day performance for each site - volume, labor %, uptime, memberships, guest feedback. Connect with GMs as they walk you through their MoFlow daily plan so you know where support is needed and what the day looks like across the region. Lead through your leaders: Visit sites to walk the lot, tunnel, and pit with your GM. Coach on guest experience, safety, labor usage, team energy, and execution of the playbook. Use Ops360 metrics to guide your conversations, not just gut feel. Support the tough moments: Jump in during a busy rush, help troubleshoot equipment issues, or assist Maintenance during a shutdown or restart. You may help swap components, reset systems, and guide communication so the site gets safely back online as quickly as possible. Support a GM with a difficult guest or employee situation, or coordinate with Maintenance to prioritize a shutdown or critical repair. When something breaks, you help the team stay calm, communicate clearly, and get back up and running. Build for tomorrow: Partner with L&D on upcoming Spark Plug or Summit participation, and make sure your GMs are reinforcing WOW-level service, safety expectations, and process standards. Identify future leaders, strengthen your bench, and support teams with departmental tools. Make sure your region is ready for Spark Plug, Spark Summit, NTO rollouts, and any new processes that help keep operations consistent and scalable. What You'll Own Regional Operations & Guest Experience Lead operational performance across a territory of 4-25 locations. Ensure every site runs clean, safe, and “show-ready” with consistent execution of the MOJO Playbook and Walk for Excellence. Support GMs and TCDs in delivering a reliable, friendly, and fast guest experience - every wash, every day. Help resolve escalations and damage claims in a way that protects both the guest relationship and the business. People, Leadership & TCD Development Coach and develop GMs, TCDs, and key leaders to run strong, independent operations. Use tools like Ops360, Player Scorecards, and regular 1:1s to give clear feedback and set expectations. Support TCD-led training, new GM onboarding, and leadership development plans across your region. Strengthen leadership pipelines and internal promotions across your region. Support and reinforce learning from Spark Plug and Spark Summit. Sales, Memberships & Growth Drive membership growth and retention across multiple locations. Coach teams on sales behaviors, guest engagement, and membership conversations. Support community involvement and local marketing opportunities. Partner with the marketing department on their efforts to drive traffic to locations. Financial & Charge Back Performance Review P&Ls, labor %, chemical usage, COGS, and key KPIs with each GM. Build action plans to correct performance trends and create sustainable improvements. Lead Charge Back sessions when a site needs a reset - shutting down early with the entire team to refocus, rebuild energy, and reestablish standards. Maintenance, Safety & Uptime Ensure every site completes daily/weekly/monthly preventive maintenance accurately and consistently. Partner with Maintenance Techs to prioritize repairs and minimize downtime. Provide hands-on assistance when needed - helping with equipment resets, component swaps, troubleshooting, and shutdown recovery. Ensure tunnels, pits, reclaim systems, and chemical rooms stay clean, organized, and safe. Reinforce all safety protocols, training expectations, and incident follow-up procedures. Cross-Functional Execution You'll help deliver key company initiatives across your region, including: Ops360 performance reviews Operations Guide (labor tools, MoFlow, Value Visits, Scorecards) Playbook updates and consistency checks NTO rollouts and training improvements Walk for Excellence annual audit preparation Safety programs and communication Leadership development programs like Spark Plug & Spark Summit Key Metrics (You Win When These Move) Membership growth and retention Labor % and uptime stability Guest satisfaction and review quality Ops360 improvement Charge Back reduction Leadership bench strength & internal promotions Maintenance compliance and reduced incidents/downtime Team Member retention You'll Excel Here If You… Lead with calm, confidence, and clarity - even on tough days. Build strong relationships and trust with your GMs and frontline teams. Enjoy getting in the tunnel, walking the site, and seeing what's really happening. Use KPIs and trends to guide coaching, not to surprise people. Are comfortable supporting mechanical issues when needed - not as a technician, but as a leader who knows how to help a site recover quickly. Love turning good teams into great ones. Why You'll Love It Here At MOJO, you get to lead with purpose. You'll work with passionate people who care about doing things the right way - keeping sites clean, teams confident, and guests wow'd every single day. You'll have a real voice in shaping how our operations grow, and you'll see the impact of your leadership across an entire region. You're not just managing locations - you're building leaders, strengthening teams, and helping GMs and TCDs reach their full potential. You'll have the support of a committed VP of Operations, a collaborative cross-functional team, and clear systems that make your work meaningful and sustainable. You'll have the freedom to be hands-on, the ability to solve real problems, and the opportunity to help teams win - whether that's turning around a struggling site, navigating a shutdown, or celebrating huge membership growth. And as you continue to grow, you'll have access to leadership development programs like Spark Plug and Spark Summit that help you keep leveling up. Schedule & Location Full-time field-based role with regular travel across your territory. Flexibility required for weekends, weather-driven volume swings, shutdowns, and urgent operational needs. Reports directly to the VP of Operations and participates in ongoing leadership development through Spark Plug, Spark Summit, and Ops-focused training events. Tools You'll Use MoFlow - A daily staffing and planning tool created by the GM that outlines how the team will run the day based on volume, weather, and priorities. GMs review MoFlow with you each morning so you have a live pulse on your region. Value Visits - A structured site-visit tool you complete each time you visit a location. It ensures you add value (cover a break, coach, support) and grade site appearance through a consistent, constructive lens. Ops360 - Our performance review system that brings together operational, financial, and leadership metrics so you and your GMs can track progress and identify opportunities. Operations Guide - A detailed playbook that includes tools like MoFlow, labor planning, Value Visits, Player Scorecards, and Coach's Scorecards to support consistent operations. Charge Back - A full-team reset meeting used when performance drops. The site closes early so the entire team can regroup, reset expectations, and rebuild momentum. Walk for Excellence - A deep annual audit of site operations, equipment, and appearance. Helps identify issues and informs capital planning for the coming year. NTO (New Training & Operations Standards) - A company-wide initiative to improve consistency, training, and systems across all sites. Spark Plug & Spark Summit - Leadership development events. Spark Plug: For multi-unit leaders (like DOs) to strengthen presentation, coaching, and multi-site management skills. Spark Summit: For all GMs and TCDs across the company. If you're ready to take your leadership to the next level and help make every car - and every teammate - shine, we'd love to help you grow at MOJO. #indhp Requirements:
    $65k-120k yearly est. 6d ago
  • Operations Manager- DevOps

    Cadre5

    Senior operations manager job in Knoxville, TN

    Operations Manager- DevOps Founded in 1999 in the beautiful Smoky Mountains of East Tennessee, Cadre5 provides innovative technical solutions to our customers locally and nationally. Our Cadre5 Lab Partners division has partnered with The Information Technology Services Directorate (ITSD) at Oak Ridge National Laboratory (ORNL) to recruit a qualified Operations Manager to serve as a key contributor to the success of project research initiatives by managing and advancing technical operations at a project level. This role involves close collaboration with the project's Principal Investigator (PI), oversight of DevOps Engineering work being performed, ensure Software Quality Assurance (SQA) is performed, and ensure technical solutions are being provided on time and in budget. The ideal candidate will bring technical expertise, sound judgment, and a proactive approach to supporting project research computing environments. ORNL delivers scientific discoveries and technical breakthroughs needed to realize solutions in energy and national security and provides economic benefit to the nation. This premier research institution located near Knoxville in Oak Ridge, TN, addresses national needs through impactful research and world-leading research centers. This is a full-time, permanent position that requires onsite work in Oak Ridge, TN. Why Cadre5? Working with highly talented team members 3 weeks' vacation Excellent medical insurance, including employer-paid benefits Job Responsibilities: Maintain and advance technical operational duties across research projects, ensuring alignment with evolving scientific needs. Collaborate with the project PI to manage and fulfill data requirements for research teams. Manage the DevOps release cycles and ensure releases stay on time, in scope, and on budget. Provide technical recommendations to improve application health, performance, and scalability. Oversee full-cycle resource management, including intake and fulfillment of DevOps requests. Analyze incoming project requests using expert judgment and advise the PI on prioritization and feasibility to ensure they meet project needs. Prepare and present reports on application uptime, project financials, task status, and other key performance indicators. Direct project technical operations and staff to ensure work priorities are met and shift priorities as required. Attend project meetings and interpret technical requirements to staff and stakeholders. Document and maintain operational procedures, workflows, and recommend improvements to enhance efficiency. Uphold ORNL's core values-Impact, Integrity, Teamwork, Safety, and Service-while fostering a respectful, inclusive, and accessible workplace. Basic Qualifications: Bachelor's degree in Information Technology, IT Operations Management, or a related field. A minimum of eight (8) years of relevant experience, or an equivalent combination of education and experience. Strong technical knowledge of DevOps Engineering and Operations Management. Proven ability to gather and interpret system requirements for complex research projects. Ability to direct DevOps technical work. Excellent verbal and written communication skills for engaging with staff, sponsors, and stakeholders. Demonstrated interpersonal skills that support collaboration, leadership, and team building. The ability to obtain and maintain a Department of Energy "Q" clearance is required. This requires US Citizenship. Preferred Qualifications: Experience in IT project management, particularly in research or technical environments. Background in supporting research computing or scientific infrastructure. Self-motivated and capable of working independently while contributing to collaborative teams. Experience designing, operating, and managing containers. Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt to evolving project needs. Benefits Cadre5 offers excellent pay and benefits, to include full medical, dental, and vision coverage coupled with 401K match, 15 days PTO, and 10 holidays. Cadre5 is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Cadre5 is an E-Verify Employer.
    $55k-92k yearly est. 60d+ ago
  • Manager, Operations

    Adapthealth LLC

    Senior operations manager job in Knoxville, TN

    Requirements Minimum Job Qualifications: An associate degree from an accredited college required, bachelor's degree preferred Five (5) years' experience in the HME leadership is required Relevant experience in health care, insurance customer services, claims, billing is preferred Valid and unrestricted driver's license in the state of residence AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
    $55k-92k yearly est. 60d+ ago
  • Operations Manager

    The Powerhouse Group | eXp Realty

    Senior operations manager job in Knoxville, TN

    Do you thrive on building systems and leading teams in fast-moving environments? Are you the type of operator who keeps people, processes, and transactions aligned while maintaining compliance and operational efficiency? Do you want to partner closely with a top-producing agent and take full ownership of operations? The Powerhouse Group at eXp Realty | Partnered with Savvy STR Agents, led by Brandon Thompson, is seeking an experienced Operations Manager to own and lead the operational backbone of the business. It's a leadership position overseeing systems, compliance, and administrative teams to ensure the business scales efficiently and effectively. The Operations Manager will be responsible for managing day-to-day operations, leading the administrative and virtual support teams, and ensuring all systems, workflows, and transactions are executed accurately and on time. You will work closely with the leader to support business growth, maintain compliance, and drive operational excellence across multiple markets. Compensation Salary Range: $60,000 - $70,000 Paid Time Off Benefits are negotiable Compensation: $60,000 - $70,000 Responsibilities: Administrative & Virtual Team Leadership Recruit, hire, and onboard administrative staff and virtual assistants Create and maintain job descriptions, SOPs, and training materials Lead weekly team check-ins, manage KPIs, and ensure accountability Conduct performance reviews and provide coaching to improve productivity and quality Oversee task management and time-tracking systems Enforce schedules, coverage requirements, and communication standards Operational Systems & Workflow Management Implement, manage, and optimize tools including Lofty CRM, Notion, Skyslope, and Google Workspace Build and maintain workflows for listings, transactions, and client communications Maintain dashboards tracking listings, pendings, closings, and deadlines Ensure accurate organization of contracts, NDAs, BAAs, offers, and transaction files Maintain data integrity, privacy, and internal access controls Real Estate Compliance & Transaction Oversight Ensure compliance with MLS rules, brokerage policies, and multi-state transaction timelines Monitor transactions for deadlines, documentation, and compliance Support agents and leadership in resolving complex or at-risk transactions Coordinate with admins and transaction support to maintain audit-ready files Strategic Hiring & Team Support Oversee agent onboarding processes, including tech setup and workflow integration Partner with leadership to assess staffing needs and plan for growth Track operational capacity and gaps as the team scales Internal Communication & Leadership Support Build dashboards and reporting for leadership visibility Run weekly internal meetings with agendas, notes, and follow-ups Provide consistent operational updates and ensure team accountability Lead virtual assistants and transaction support teams Event & Conference Support Coordinate logistics and materials for team events and real estate conferences Manage team assets such as branded materials, QR codes, and lead capture systems Oversee post-event lead routing and CRM follow-ups Qualifications: Proven experience in operations management or team leadership Real estate experience preferred; willingness to obtain a license if needed Strong systems thinker with process-building expertise Knowledge of real estate operations, compliance, and transaction workflows Highly organized with strong attention to detail Sense of urgency, ownership, and team-first mindset Clear, confident communicator across teams and leadership Advanced proficiency in Google Workspace, Notion, Lofty CRM, Skyslope, and task management tools Must be local to the Knoxville, TN area for future in-person events, but the role will be remote About Company The Powerhouse Group, led by Brandon Thompson, is a fast-growing real estate team serving East Tennessee, including the Smoky Mountains and Knoxville area. Specializing in short-term rentals, vacation properties, and residential homes, the team is committed to helping clients achieve their real estate goals. With expertise in sales, marketing, and operations, The Powerhouse Group combines market knowledge, strategic negotiation, and personalized service to deliver exceptional results. The team values integrity, collaboration, and excellence, and this Operations Manager role is key to keeping the business running smoothly as the team scales.
    $60k-70k yearly 9d ago
  • Director of Operations

    Provision People

    Senior operations manager job in Sweetwater, TN

    Lead the Products! Become a Director of Products at an Award-Winning Company Join a Winning Team: Our client, a renowned leader in the retail industry, is seeking a passionate and experienced Director of Products to take their product departments to the next level. This is your chance to shape the future of a thriving business and make a real impact. What You'll Do: Lead and collaborate with Store Managers and product Department Managers to execute exceptional merchandising, policies, and training across all locations. Provide expert guidance and support, ensuring top-notch product department operations through travel and on-site visits. Craft and update effective policies and procedures, making sure procedures run smoothly and safely. Be a competitive sleuth, researching rivals and working with vendors and customers to maximize efficiency and product offerings. Inspect incoming and existing products, ensuring quality and adherence to standards. Oversee the entire product department, keeping all operations running like a well-oiled grill. Partner with Store Managers on recruitment, training, and performance reviews for product department staff. Who You Are: A seasoned pro with 7+ years in the product and grocery industries, you have at least 2 years of management experience under your belt. You possess a deep understanding of retail food, perishable department operations, and merchandising. Quick decision-making skills and a commitment to safety are critical, as you'll be a safety champion ensuring compliance with all regulations. A Certified Food Safety Manager badge is a must-have. Ready to Rise to the Top? If you're a product maestro with the leadership chops to spearhead success, apply now! We offer a competitive salary and benefits package, along with the opportunity to make a lasting mark on a thriving company.
    $65k-120k yearly est. 60d+ ago
  • Business Manager (3728)

    Navarro Inc. 4.0company rating

    Senior operations manager job in Oak Ridge, TN

    Job Description Navarro Research and Engineering is recruiting a Business Manager in Oak Ridge, TN. Navarro Research & Engineering is an award-winning federal contractor dedicated to partnering with clients to advance clean energy and deliver effective solutions for complex challenges in the nuclear and environmental fields. Joining Navarro means being a part of an exceptional team committed to quality and safety while also looking for innovative strategies to create value for the client's success. Headquartered in Oak Ridge, Tennessee, Navarro has active programs in place across the nation for DOE/NNSA, NASA, and the Department of Defense. We are seeking a highly skilled Business Manager to lead financial operations for the Y-12 Waste Management contract. This role focuses primarily on accounting and financial management, with secondary responsibilities in procurement and limited contract administration. The ideal candidate will have strong expertise in accounting practices within DOE facilities and the ability to ensure compliance with federal and organizational requirements. Key Responsibilities: Oversee all accounting and financial activities for the DOE Y-12 Waste Management contract, including cost tracking, reporting, and compliance Develop and manage budgets, forecasts, and financial performance metrics to support project objectives. Prepare accurate and timely financial statements and reports for internal leadership and DOE representatives. Ensure compliance with DOE financial regulations and company policies. Support procurement processes and vendor management as needed. Provide guidance on business operations and identify opportunities for process improvements. Requirements Minimum Qualifications: Minimum of a bachelor's degree in a relevant business discipline 5 years of progressive experience in business management or finance-related fields Department of Energy experience. Preferred experience includes- Overseeing or generating work estimates Submitting monthly accruals Compiling monthly invoices Responsibilities- Project controls Procurement Cost estimates Invoicing Accruals Training/administration ·Records management/document control Due to the nature of the government contract requirements and/or clearances requirements, US citizenship is required. Navarro is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, religion, color, national origin, age, disability, veteran's status, or any classification protected by applicable state or local law. EEO Employer/Vet/Disabled Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation & Public Holidays) Short Term & Long Term Disability
    $50k-87k yearly est. 24d ago
  • Operations Manager

    Southern Moving Dba Colleg

    Senior operations manager job in Knoxville, TN

    Operations ManagerKnoxville, TN About Us:As Seen on Oprah, ABC's Shark Tank, Millionaire Matchmaker, HGTV's House Hunters and more...With 100 franchise locations across the U.S., College Hunks Hauling Junk and College Hunks Moving is the largest and fastest growing junk removal and moving franchise in the country. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJ is an ideal place to flourish and grow as a professional. COMPANY PURPOSE: Move the World COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). COMPANY VISION: To be the largest, most popular employer of a collegiate workforce and a Launchpad of business ownership, bringing back the American Dream to college students and their parents. About You:We are seeking a driven individual that is motivated by client satisfaction and continued success. College Hunks Franchising is looking for a dynamic individual to fill our Operations Manager role. The ideal candidate will embody College Hunks Core Values and deliver world class customer service and continue to build a strong company culture in our Jacksonville, FL operating location. College Hunks Knoxville has won multiple awards for best moving company in Knoxville. Core Values:Building Leaders, Listen, fulfill and delight, Always Branding, Create a Fun Enthusiastic team environment.College Hunks is looking to fill our Operations Manager position in our Jacksonville location.Essential Duties and Responsibilities: 100% client amazement and loyalty Interact with clients in a friendly and professional manner at all times creating a memorable experience and repeat business. Business Operations Safety and truck safety Establish value and price appropriately so client understands the value they received for the price they were charged. Managing P & L and annual budgets Utilize systematic hiring and training process. Conduct client estimates for Moving and Junk Removal services as needed. Manage staff scheduling. Boost team member awareness of company mission and vision to be measured by achieving team member goals. Run franchise operations to ensure revenue and profitability targets are met. Work closely with Franchise Partner to implement and build new systems and processes. On occasion perform junk removal jobs and moving services as well as supervise a team of truck team members. Must be strong and in good physical condition. Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety. Attend periodic learning and training events. Produce and review operational reports to make operational decisions. Execute monthly marketing plans. Required Education & Experience: Bachelor's Degree in Business Management preferred or equivalent/relevant on the job experience. 3 years' experience managing a service industry operation preferred Sales, Marketing and Operations/Systems Management. Confident and proactive communicator; must be able to manage positive relationships with clients and team members Must be extremely reliable, punctual and detail-oriented. Must be safety and liability conscious. Must be excellent at multi-tasking. Strong written, verbal and presentation communication skills. Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels. Construction background and experience with basic power tools preferred. Thrive in a fast-paced and growing industry. Preferred Experience: 3 years' experience managing junk or moving company operating location E.O.E. - Benefits include a competitive starting salary, medical offered, quarterly profit share, performance-based incentives, and the opportunity to work in a Fun, Enthusiastic Team environment! Profit sharing program to be implemented in the near future as the business continues to grow!$30,000 - $40,000 total competitive financial package Compensation: $30,000 - $35,000 Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more... With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). Southern Moving LLC dba Colleg is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
    $30k-40k yearly Auto-Apply 60d+ ago
  • Operations Manager

    Legacy Ventures 3.6company rating

    Senior operations manager job in Pigeon Forge, TN

    Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership. Summary: The Operations Manager is responsible for all operations of the Front Office, Housekeeping, and Food & Beverage departments. This position will assure attentive, friendly, courteous and efficient service is delivered to external and internal customers, strive to exceed budgeted revenues, and manage customer experience, quality and compliance with corporate/brand policies and procedures while meeting/exceeding departmental financial goals. Essential Duties and Responsibilities include the following. Other duties may be assigned by General Manager as needed. Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner. Self-starting personality with an even disposition to effectively communicate with guests, team members and community. Interview, hire, train, conduct performance evaluations, resolve problems, provide open communication with employees and recommend discipline and/or termination when appropriate. Interact with the sales staff to discuss and implement sales strategies to continually improve revenues. Resolve customer complaints, anticipate potential problems by reviewing and monitoring customer feedback from all sources, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Provide information to other departments to improve / maintain quality of service. Focus the Front Office, Housekeeping, and F&B departments on their roles in contributing to the guest service scores. Monitor and maintain the Front Office, Housekeeping, and F&B systems and equipment to ensure their optimum performance. Implement and maintain company and brand programs to ensure compliance with procedures and guidelines and to ensure an optimal level of quality service and hospitality are provided to customers. Establish and maintain key control system(s). Monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations. Maintain regular attendance in compliance with Legacy Ventures Hotels standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with standards and regulations to encourage safe and efficient operations. Practice safe work habits at all times to avoid possible injury to self or other employees. Be familiar with the hotel's emergency procedures. Train staff accordingly. Conduct purchasing for all areas of responsibility as needed, adhering to established budget/forecast and utilizing Birchstreet along with its checkbook function. Maintain required pars of all stock. Understand and ensure staff adheres to all standards, including brand standards, related to Front Office and Food & Beverage (Breakfast and Bar) departments. Train and conduct inspections to ensure compliance. Adhere to productivity standards when scheduling and minimize unexpected overtime. Review Front Office and F&B worked hours and ensure time and attendance system is up to date and accurate daily. Comply with certification requirements as applicable to position to include Food Handlers, Alcohol Awareness, etc. Ensure department staff meets certification requirements for positions and the department is operated in compliance with all regulations, laws and other requirements. Monitor and follow up on all cash overages and shortages. Conduct monthly food, beverage and supply inventories and reconciliations. Perform system changes in POS and PMS as needed to ensure information remains up to date. Have thorough knowledge of menus and know how to prepare each item. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure that the quality and presentation of all food and beverage is according to standard. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Review food sales for accuracy daily. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment as needed. Handle items for “Lost and Found” according to the standards. Attend weekly management staff meetings. Organize and conduct daily department/shift standups, weekly F&B meetings and monthly department meetings with staff. Attend monthly all-employee meetings and any other functions required by management. Perform any other duties as required or assigned by management. Qualifications Key Responsibilities: Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays. Must have exceptional customer service skills Demonstrated ability to perform multiple tasks in a busy environment and remain flexible Ability to work well in a team environment Maintain a professional appearance and manner at all times. Must possess thorough knowledge of all Rooms and F&B operations, and individual job requirements Must have a self-starting personality with an even disposition to effectively communicate with guests and staff. Ability to resolve guest, supervisor and employee conflicts.
    $78k-131k yearly est. 11d ago
  • Operations Manager - 2393590

    Prosearch Recruiting Partners Inc.

    Senior operations manager job in Newport, TN

    Job Description Snelling ProSearch Recruiting is known for building high-performing teams for OEMs and integrators. We have an incredible opportunity to advance your career with an industry-leading advanced-technology OEM in East Tennessee! We are looking to hire an Operations Manager to be the key leader of all production team activities for fabrication and plating operations to ensure optimum satisfaction and attainment of company goals. Summary: This position is responsible for overseeing all aspects of the production department, ensuring production meets daily needs and customer expectations. The manager will lead a team of supervisors to achieve performance goals in safety, quality, delivery, cost, and efficiency. Key Responsibilities: Manage shop floor operations to meet production schedules and customer requirements. Oversee safety, quality, and efficiency metrics and labor utilization. Lead and develop production supervisors. Ensure adherence to company policies and procedures. Maintain data integrity and inventory accuracy. Manage scrap reduction and control. Collaborate with maintenance on equipment needs and priorities. Approve and oversee the implementation of engineering upgrades in the shop floor. Liaise with materials department on production schedules and adjustments. Ensure customer shipments meet deadlines and quality standards. Essential Functions: Maintain a safe work environment. Meet deadlines and production targets. Work overtime as required. Participate in 5S daily housekeeping activities. Understand and follow quality management systems and standard operating procedures. Perform other duties as assigned by management. Qualifications: Bachelor's degree in Business or a related field, or equivalent experience. Minimum of three years of management experience in a manufacturing environment. Forklift certification. Job Requirements: Experience leading and supervising a manufacturing team. Strong understanding of production planning and control principles. Excellent communication, problem-solving, and decision-making skills. Ability to work independently and as part of a team. Commitment to safety and quality standards. Work Environment: Manufacturing environment with office space. Physical Demands: The job requires frequent standing, walking, talking, and occasional lifting of moderate weight (up to 50 lbs) The Operations Manager will be rewarded with: Compensation $130,000-140,000 Performance bonus Exceptional benefits package Medical Dental Vision Comprehensive Health Insurance 401k with Match Paid vacation & holidays Opportunity to make a major impact, you will be recognized for your success! Must be authorized to work in the United States without sponsorship This Company uses E-Verify to confirm identity and employment eligibility
    $130k-140k yearly 27d ago
  • Operations Manager

    at Home Medical 4.2company rating

    Senior operations manager job in Farragut, TN

    $42,000-$52,500/year Operations Manager Our Vision: To be the Leading Home Décor Retailer Our Mission: Enable everyone to affordably make their house a home. The Operations Manager (OM) position is accountable for all operational aspects of the business at the store level to execute the Company's business objectives, ensure customer satisfaction, and maximize sales. The OM leads and manages the store operations team to maintain a neat, clean, and safe store, and provide an inviting and engaging environment for our customers to shop and our team members to enjoy working. The OM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Summary of Key Roles & Responsibilities: The Operations Manager (OM) is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The OM will recruit, interview, hire, and manage team members to ensure a positive customer experience while ensuring all new hires are trained and developed as team members. The OM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The OM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The OM makes employment decisions for Operations team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The OM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The OM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The Operations Manager reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The OM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The OM adjusts the schedule as needed based on operational needs/objectives. The OM is responsible for managing all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, and team management, while ensuring building, assets, and team member security. The OM oversees and leads the execution of the freight and stocking processes in a safe and timely manner; and actively manages and sets the pace for the unloading and merchandising of new stock, including top stock. Ensures team maintains a neat clean, and safe stockroom and store while stocking and merchandising, and maintaining the safety and security of our Team Members and Customers. The OM manages the store in a manner designed to provide customers a positive shopping experience in a neat, clean, and safe store while minimizing damages and shrink. Addresses Customer concerns in a timely manner. Leads the store team in the areas of customer satisfaction, team/team member development, inventory, cash control, human resources, safety, loss prevention, and expense control, so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. Additional responsibilities as assigned. Open Availability Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years of Management/Leadership experience or equivalent At Home experience. At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency in Microsoft office (Word, Excel) Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
    $42k-52.5k yearly Auto-Apply 8d ago
  • Director of Operations

    Pure Magic

    Senior operations manager job in Alcoa, TN

    What It's Like to Lead at MOJO As a MOJO Director of Operations, you're the steady hand behind a region of sites - the coach, the problem-solver, and the leader who keeps both people and operations moving in the right direction. You guide your General Managers and TCDs to run safe, clean, profitable washes while developing them into confident, capable leaders who can grow the business every day. You work closely with the VP of Operations and partner across L&D, Maintenance, HR, and Finance to ensure your region consistently delivers on MOJO's standards. You'll use tools like Ops360, Value Visits, MoFlow, labor frameworks, and the Operations Guide to strengthen team performance, drive accountability, and keep operations running smoothly. At MOJO, DOs lead with ownership - but never alone. You have strong partners, clear processes, and continued development through events like Spark Plug and Spark Summit. Whether you're coaching a GM through a tough staffing day, supporting a site during a shutdown, or helping a team reset with a Charge Back meeting, you're the leader who keeps your region aligned, energized, and ready for tomorrow. If you love developing people, solving operational challenges, and elevating performance across multiple locations, this is where you'll thrive. A Day in the Life (Snapshot) Start with the big picture: Review previous day performance for each site - volume, labor %, uptime, memberships, guest feedback. Connect with GMs as they walk you through their MoFlow daily plan so you know where support is needed and what the day looks like across the region. Lead through your leaders: Visit sites to walk the lot, tunnel, and pit with your GM. Coach on guest experience, safety, labor usage, team energy, and execution of the playbook. Use Ops360 metrics to guide your conversations, not just gut feel. Support the tough moments: Jump in during a busy rush, help troubleshoot equipment issues, or assist Maintenance during a shutdown or restart. You may help swap components, reset systems, and guide communication so the site gets safely back online as quickly as possible. Support a GM with a difficult guest or employee situation, or coordinate with Maintenance to prioritize a shutdown or critical repair. When something breaks, you help the team stay calm, communicate clearly, and get back up and running. Build for tomorrow: Partner with L&D on upcoming Spark Plug or Summit participation, and make sure your GMs are reinforcing WOW-level service, safety expectations, and process standards. Identify future leaders, strengthen your bench, and support teams with departmental tools. Make sure your region is ready for Spark Plug, Spark Summit, NTO rollouts, and any new processes that help keep operations consistent and scalable. What You'll Own Regional Operations & Guest Experience Lead operational performance across a territory of 4-25 locations. Ensure every site runs clean, safe, and “show-ready” with consistent execution of the MOJO Playbook and Walk for Excellence. Support GMs and TCDs in delivering a reliable, friendly, and fast guest experience - every wash, every day. Help resolve escalations and damage claims in a way that protects both the guest relationship and the business. People, Leadership & TCD Development Coach and develop GMs, TCDs, and key leaders to run strong, independent operations. Use tools like Ops360, Player Scorecards, and regular 1:1s to give clear feedback and set expectations. Support TCD-led training, new GM onboarding, and leadership development plans across your region. Strengthen leadership pipelines and internal promotions across your region. Support and reinforce learning from Spark Plug and Spark Summit. Sales, Memberships & Growth Drive membership growth and retention across multiple locations. Coach teams on sales behaviors, guest engagement, and membership conversations. Support community involvement and local marketing opportunities. Partner with the marketing department on their efforts to drive traffic to locations. Financial & Charge Back Performance Review P&Ls, labor %, chemical usage, COGS, and key KPIs with each GM. Build action plans to correct performance trends and create sustainable improvements. Lead Charge Back sessions when a site needs a reset - shutting down early with the entire team to refocus, rebuild energy, and reestablish standards. Maintenance, Safety & Uptime Ensure every site completes daily/weekly/monthly preventive maintenance accurately and consistently. Partner with Maintenance Techs to prioritize repairs and minimize downtime. Provide hands-on assistance when needed - helping with equipment resets, component swaps, troubleshooting, and shutdown recovery. Ensure tunnels, pits, reclaim systems, and chemical rooms stay clean, organized, and safe. Reinforce all safety protocols, training expectations, and incident follow-up procedures. Cross-Functional Execution You'll help deliver key company initiatives across your region, including: Ops360 performance reviews Operations Guide (labor tools, MoFlow, Value Visits, Scorecards) Playbook updates and consistency checks NTO rollouts and training improvements Walk for Excellence annual audit preparation Safety programs and communication Leadership development programs like Spark Plug & Spark Summit Key Metrics (You Win When These Move) Membership growth and retention Labor % and uptime stability Guest satisfaction and review quality Ops360 improvement Charge Back reduction Leadership bench strength & internal promotions Maintenance compliance and reduced incidents/downtime Team Member retention You'll Excel Here If You… Lead with calm, confidence, and clarity - even on tough days. Build strong relationships and trust with your GMs and frontline teams. Enjoy getting in the tunnel, walking the site, and seeing what's really happening. Use KPIs and trends to guide coaching, not to surprise people. Are comfortable supporting mechanical issues when needed - not as a technician, but as a leader who knows how to help a site recover quickly. Love turning good teams into great ones. Why You'll Love It Here At MOJO, you get to lead with purpose. You'll work with passionate people who care about doing things the right way - keeping sites clean, teams confident, and guests wow'd every single day. You'll have a real voice in shaping how our operations grow, and you'll see the impact of your leadership across an entire region. You're not just managing locations - you're building leaders, strengthening teams, and helping GMs and TCDs reach their full potential. You'll have the support of a committed VP of Operations, a collaborative cross-functional team, and clear systems that make your work meaningful and sustainable. You'll have the freedom to be hands-on, the ability to solve real problems, and the opportunity to help teams win - whether that's turning around a struggling site, navigating a shutdown, or celebrating huge membership growth. And as you continue to grow, you'll have access to leadership development programs like Spark Plug and Spark Summit that help you keep leveling up. Schedule & Location Full-time field-based role with regular travel across your territory. Flexibility required for weekends, weather-driven volume swings, shutdowns, and urgent operational needs. Reports directly to the VP of Operations and participates in ongoing leadership development through Spark Plug, Spark Summit, and Ops-focused training events. Tools You'll Use MoFlow - A daily staffing and planning tool created by the GM that outlines how the team will run the day based on volume, weather, and priorities. GMs review MoFlow with you each morning so you have a live pulse on your region. Value Visits - A structured site-visit tool you complete each time you visit a location. It ensures you add value (cover a break, coach, support) and grade site appearance through a consistent, constructive lens. Ops360 - Our performance review system that brings together operational, financial, and leadership metrics so you and your GMs can track progress and identify opportunities. Operations Guide - A detailed playbook that includes tools like MoFlow, labor planning, Value Visits, Player Scorecards, and Coach's Scorecards to support consistent operations. Charge Back - A full-team reset meeting used when performance drops. The site closes early so the entire team can regroup, reset expectations, and rebuild momentum. Walk for Excellence - A deep annual audit of site operations, equipment, and appearance. Helps identify issues and informs capital planning for the coming year. NTO (New Training & Operations Standards) - A company-wide initiative to improve consistency, training, and systems across all sites. Spark Plug & Spark Summit - Leadership development events. Spark Plug: For multi-unit leaders (like DOs) to strengthen presentation, coaching, and multi-site management skills. Spark Summit: For all GMs and TCDs across the company. If you're ready to take your leadership to the next level and help make every car - and every teammate - shine, we'd love to help you grow at MOJO. #indhp Salary Description $90,000-$100,000 plus bonus
    $90k-100k yearly 10d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Knoxville, TN?

The average senior operations manager in Knoxville, TN earns between $84,000 and $174,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Knoxville, TN

$121,000
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