Senior operations manager jobs in Las Cruces, NM - 202 jobs
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Regional Operations Manager
E2 Optics 4.1
Senior operations manager job in El Paso, TX
Why E2 Optics?
💥 Join our team and shape the future of connectivity: Regional OperationsManager at E2 Optics! 💥
Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry-powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow.
At E2, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA-we believe in lifting each other up, mentoring with purpose, and celebrating every win.
If you're looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America's largest and fastest-growing tech integrators and help us shape what's next.
What You'll Do
The Regional OperationsManager oversees the day-to-day business operations for an E2 Optics regional area and is responsible for its overall profitability on a monthly, quarterly, and annual basis. Duties include generating new customers, identifying new business opportunities, recruiting, and developing employees, and ensuring and improving the performance, productivity, efficiency, and profitability of the region through the provision of effective methods and strategies.
Safety is E2's number one Core Value. Follow safe work practices and company and client worksite policies.
Promotes company Core Values to foster and safeguard family-centric culture.
Meet goals and metrics as assigned by leadership:
Meets or exceeds monthly, quarterly, and annual revenue goals
Oversees execution of project management using WIP (Work in Progress) report system
Oversees management of and minimizes regional overhead costs on a monthly, quarterly, and annual basis
Manages and forecasts labor needs, shortages, and overages
Anticipates work levels to best maintain “even” workloads throughout the year
Works with Project Managers to ensure project profitability
Coordinates with corporate human resources, information technology, corporate controls, QA/QC and administration as needed to accomplish business objectives and meet legal and compliance requirements.
Develops regional personnel by:
Providing training, coaching, and motivation
Identifying areas of improvement and propose corrective actions that meet challenges and Leverage growth opportunities
Holding Regional Project Managers and leaders accountable for doing the same with their own team.
Stays abreast of competing markets and provide reports on market movement and penetration.
Occasional site visits to meet with clients. This often can result in construction environment style client meetings and job walks.
Travel: The individual in this role should be able and willing to travel as required by E2 Optics.
What We Are Looking For
High School Diploma required, Associate's or bachelor's degree is preferred
7 - 10 years' telecommunications/low voltage management and revenue growth experience
10+ years construction/telecommunications experience
PMP or RTPM certification preferred
RCDD certification is preferred
BICSI Technician Certified preferred
OSHA 10 required. OSHA 30 is preferred
Strong leadership, human resources management and conflict resolutions skills
Ability to meet sales targets and production goals
Ability to influence and negotiate
Ability to professionally communicate internally and to clients
Familiarity with industry's rules and regulations
What We Offer
Competitive pay
Opportunities for professional development and career growth
BICSI Training Facilities
A supportive and inclusive work environment
Health, dental, and vision insurance
Paid time off and holidays
Work Environment and Physical Demands
The standard work environment for this position is an indoors business office and construction environment. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit, talk or hear, use hands, stoop, kneel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee must regularly carry and climb ladders to 20 feet. Must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies) if required to do so. The employee may also be required to work in tight, confined spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
An Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Actively recruits qualified women, minorities, disabled and veterans for all positions for which they are qualified.
$50k-71k yearly est. Auto-Apply 14d ago
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US Customs & Trade Manager
Expresspoint 2.8
Senior operations manager job in El Paso, TX
Job Description
Built on over 20 years of experience, ExpressPoint provides high quality multi-vendor depot repair and supply chain services at the lowest total cost. Serving large OEMs, field service providers, and 3PLs that support distributed IT and data center customers, we deliver 1.6 million global shipments annually at a 98%+ fill rate from ISO 9001:2015 certified facilities in the United States and Mexico. Our customers experience improved asset utilization and field force effectiveness, lower total cost and complete satisfaction. We also provide a fun, yet professional working environment. Our relaxed business casual dress code allows us to wear jeans daily!
ExpressPoint has a full-time opportunity for a US Customs & Trade Manager in our East El Paso facility. This position leads trade compliance activities. Ensures import and export operations are in compliance with tariff and customs regulations. Ensures smooth, compliant movement of shipments for existing cross border IMMEX/Maquiladora operations and business development opportunities as a 3PL provider.
EXPRESSPOINT EXPECTATIONS
Have a sense of urgency.
Possesses comprehensive professional knowledge and expertise.
Able to effectively plan and organize (projects, assignments, etc.).
Assumes personal responsibility for achieving established outcomes.
Generates new ideas, challenges the status quo, supports innovation, solves problems creatively
JOB RESPONSIBILITIES
Manages import and export compliance program, including all risk areas: valuation, classification, country of origin, documentation, and record keeping.
Expert understanding custom regulations, tariffs, and trade policies.
Harmonized Tariff Schedule classification.
Identifies opportunities for savings on duties, taxes, and other fees.
Resolves custom related issues
Monitors regulatory changes affecting customs and trade control requirements and translate changes into operational procedures. Stays current with U.S. Customs & Border Protection (CBP) regulations.
Plans and oversees the flow of goods for international and domestic shipments. Ensures all import/export documentation in compliance with regulations.
Calculates duties, tariffs, price conversions, weight, and volume of merchandise exported and imported.
Oversees preparation of documents such as letters of credit, filing tariffs, bills of landing, license agreements, and other correspondence; coordinates other paperwork and documentation necessary to comply with tariffs and customs regulations.
Serves as a liaison between CBP agents, brokers, banks, shippers, warehouse facilities and TECMA.
Monitors shipments from origin to destination, proactively addressing delays or compliance issues.
Maintains organized records of import entries and related documentation for audits and regulatory review.
Performs other duties and special projects as assigned.
Requirements
Education: Associate or Bachelor's degree in Business, Logistics, Supply Chain or related field preferred, or equivalent experience.
Experience: 7+ years of experience in customs clearance, import/export shipping, or related global trade operations. U.S. Customs Broker experience is preferred.
Highly knowledgeable of U.S. Customs processes, including FTA, FTZ, ISF, C-TPAT and USMCA.
Excellent organizational skills and attention to detail, strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with compliance software.
$96k-129k yearly est. 24d ago
Call Center Site Director
Onemci
Senior operations manager job in Mesilla, NM
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
The Call Center Site Director is responsible for the management and development of supervisors and all other operationalmanagement associated with day-to-day contact center operations. Operationally, the Associate Director is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives. This role works closely with corporate leadership and requires a high degree of initiative, sound judgment and leadership.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:
Manage Sales Supervisors
Oversee quality, production, and hours.
Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives
Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity
Directs sales forecasting activities and sets performance goals and objectives accordingly
Review and provide guidelines and best practices for maintaining competitive edge
Develop and maintain strategy on ensuring customer satisfaction on all sales transactions
Analyze and respond to changing market conditions, to include competitive benchmarking
Analyze trends which includes producing statistical reports on individual performance and sales trends
Provide team motivation and development to maximize sales opportunities
Responsible for the overall performance and productivity of Supervisors
Responsible for weekly payroll review and submission to ensure correct entries
Building management of all building maintenance.
Responsible for the physical security of the building
Other duties and responsibilities as assigned
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$57k-107k yearly est. Auto-Apply 60d+ ago
Critical Operations Director
Stack Infrastructure
Senior operations manager job in Las Cruces, NM
THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
THE POSITION: As a leader in STACK's Critical Operations organization, the Critical Operations Director possesses an elite level of leadership and will be responsible for maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The Critical Operations Director is responsible for all operational aspects and uptime of the data center region. The Critical Operations Director is also focused on implementation and the pursuit of operational excellence for programs related to Safety, Team, Availability, Communication, and Knowledge. The Critical Operations Director reports to the regional SVP of Critical Operations. All data center operations site teams in the region will report to the Critical Operations Director.
The Critical Operations Director is responsible for the implementation and continuous improvement of the Data Center Operations Program at their sites. They are also accountable for employee training and ensuring all staff is adequately qualified to perform their duties. Leading regular team meetings and individual 1:1 sessions is required.
The Director leads the site teams in the development and maintenance of CAPEX and OPEX budgets. They are also responsible for overseeing project execution and management including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly.
The Critical Operations Director is a people leader and mentor. They are responsible for the performance and conduct of all critical operations employees in their region, to create an inclusive work environment where all employees feel welcome and are empowered to be great. Additional responsibilities include:
Lead and implement standardized culture of always working safely across all STACK data centers.
Data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
Advise the regional SVP of Critical Operations of the status of their site level preventative and corrective maintenance programs.
Operate, monitor, maintain, and respond to abnormal conditions within the facility.
Implementing site level efficiency projects and maintaining overall site design PUE.
Ensure STACK preventative and predictive maintenance program is executed.
Training and mentoring of staff.
Manage vendor relationships and service contracts.
Manage vendor procurement and billing process.
Site budgeting and forecasting for both CAPEX and OPEX.
Evaluate and critique highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
Responsible for ensuring construction and commissioning activities do not impact existing critical operations.
Lead development and maintaining of individual training plans for each employee in line with the STACK training and development program.
Be a customer liaison for all site level inquiries.
Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center.
Expert technical review of procedures
Expert technical review of company standards and policies
Manage site audits both internal and external
Adherence to compliance standards
Manage systems to avoid unplanned, client-impacting outages
Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
Navigate and utilize CMMS, EPMS, and BMS systems.
Provide day-to-day exceptional customer service and support.
On-call availability is required to respond to emergency situations at the data centers
Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.
THE DETAILS:
Location: Las Cruces, NM
Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, Paid Leave Programs
Travel: Up to 30%
Must be eligible to work in the United States
Must pass a comprehensive background screening
MUST-HAVE QUALIFICATIONS:
High school diploma or equivalent; Bachelor's Degree preferred
Minimum of 5-7 years' experience in a data center or other related mission critical operations role.
3-5 years' experience in administering and managing facility preventative maintenance programs.
3-5 years' experience in vendor and project management
Expert understanding of the electrical and mechanical systems used in a data center environment. These include, but not limited to: UPS, Transformers, PDU's, RPP's, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems
Exceptional leadership skills
Well versed and experienced in managing multiple multi-million-dollar budgets to safely maintain 100% availability while minimizing total cost of ownership.
Expert knowledge of NFPA70e, NFPA72, NFPA25, NFPA101 and compliance issues as well as other building codes in regard to fire or life safety.
Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC based site monitoring systems.
Experienced in the design, construction, and commissioning of critical systems and buildings.
Ability to communicate effectively with customers and internal staff.
Ability to coordinate, supervise, and communicate with contractors who perform maintenance in the data center.
Proven knowledge of customer contracts and SLA levels in line with ASHRAE standards.
Experienced people manager
Must be and be able to develop team players.
THIS MIGHT BE RIGHT FOR YOU IF:
You're a strong communicator and able to blend analytics with experience in decision-making.
You don't get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
You're a teambuilder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
You're naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.
WHY STACK?
We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts - even a cell phone subsidy.
We foster a culture of appreciation, including recognition and rewards programs.
Fun is part of our DNA, with events, game nights, and barbecues.
We're growing - this is a great time to join and make an impact!
Application Deadline: January 30, 2026
STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Job ID: 10235
$72k-132k yearly est. 60d+ ago
Director of Operations- CX
Datamark, Inc. 4.2
Senior operations manager job in El Paso, TX
Job DescriptionDirector of Operations
At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Director of Operations and contribute your expertise in a role where your impact truly matters!
As the Director of Operations - CX, you will be at the forefront of driving excellence in our customer service delivery. This is an exciting opportunity to shape the operational strategy of our customer experience division, ensuring that we not only meet, but exceed our clients' expectations.
Key Responsibilities:
Oversee and optimize all operational aspects of our CX solutions, from crafting innovative strategies to managing day-to-day operations across multiple channels.
Leading a team of dedicated professionals and driving a culture of service excellence, transparency, and teamwork. Your leadership will be critical in establishing key performance indicators, optimizing processes, and implementing best practices that enhance both customer satisfaction and operational efficiency.
Evaluate operational performance metrics, identify improvement areas, and ensure alignment with our strategic goals. Your insights will contribute to our commitment to delivering exceptional customer experiences while driving profitability for the business.
Requirements
Bachelor's degree in Business Administration, OperationsManagement, or a related field.
A minimum of 15 years of progressive related experience working in a large-scale contact center environment.
Proven leadership skills with at least 5 years in a managerial role in a large-scale contact center.
Strong understanding of KPIs, operational efficiencies, and customer service best practices.
Exceptional analytical and problem-solving skills - you love diving into the data!
Ability to manage multiple projects and competing priorities in a fast-paced environment.
Excellent communication and interpersonal skills - you build strong relationships with your team and clients alike!
Experience with relevant operationsmanagement software and tools.
Ability to travel up to 40% for client engagements and team meetings.
Bilingual English/Spanish a plus
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off, Paid Volunteer Hours, and Holiday Pay
Short Term & Long Term Disability
Training & Development
Wellness Resources
$150,000.00 Annual Salary
$150k yearly 28d ago
Conversion Operations Support
Maersk 4.7
Senior operations manager job in El Paso, TX
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Job Description
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.
Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.
JOB SUMMARY:
The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers.
Essential Functions:
Tracking and tracing outbound shipments
Inspecting Inbound/outbound freight
Customer Service calls
Excellent Customer service
Coordinating recover and delivery schedules with various cartage agents
Contracting new carriers as needed and assigning carriers and providing load tenders
Develop collaborative carrier relationships
Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis
Communicating freight status and any problems to other stations and customers, and updating the system
Communicating to dispatch for customers' requested pick-ups
Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
Data entry of shipments into transportation management system
Quoting, costing and invoicing of international shipments, air, ocean and ground
Other duties as assigned
SKILLS/COMPETENCIES:
Multi-tasking while maintaining precise attention to detail
Negotiating abilities and able to close independently from management oversight
Must have a financial acumen and experience with invoicing and payables
Excellent verbal and written communication skills
Must be able to type 35+ words per minute
Must be able to work in demanding, high-volume environment, particularly with email and calls
Precise attention to detail
Proficient in Microsoft Office
Must be tech savvy
EXPERIENCE:
Previous customer service or operations experience preferred - 1 years experience
COMPANY BENEFITS:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
$44k-67k yearly est. Auto-Apply 60d+ ago
Operations/Office manager II
Yadkin Valley Cabinet Co 4.0
Senior operations manager job in El Paso, TX
Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production.
Job Description:
The primary responsibilities for this role include managing administrative assistants and providing administrative support to one or more of the consulting teams. This role works closely with the local OperationsManager. Other responsibilities include planning activities for the office and liaising with both consulting staff and operational staff to ensure that the office runs smoothly. Excellent attention to detail and the ability to effectively multi-task are critical.
Responsibilities include:
Operations/Office Manager Role
Assigning primary and alternate administrative support allocations for the office, ensuring that all consulting teams have adequate support
Managing administrative staff
Finding resources for one-off complex administrative tasks that are often highly confidential and time sensitive
Approving overtime and vacation requests; securing backup coverage
Reviewing work for accuracy and conformance to policies and procedures
Managing office entertainment spend budgets
Oversee approval process, staff communication and documentation associated with purchasing of school materials, uniforms, equipment, etc.
Work with Director of Operations to track school expenses against annual budget and forecast future spending needs
Maximize resources by negotiating and diligently researching pricing on school purchases
Create and oversee detailed inventory systems to ensure the school always has the materials necessary to function without downtime.
Qualifications
Qualifications
Requirements:
Five years of experience managing administrative staff; five years of experience providing administrative support in a legal or professional services environment, preferably with a global presence
Strong Microsoft Office skills including Word, Excel, PowerPoint and Outlook
Excellent communications and proofreading skills; attention to detail
Project management experience
Outstanding client interaction and interpersonal skills
Good judgement and ability to solve problems independently and discreetly
Ability to maintain composure in stressful situations
Ability to anticipate needs of team members by prioritizing responsibilities and managing schedule changes
Self-starter with a high-energy team mentality who enjoys a challenging and professional work environment
Bachelor's degree preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-52k yearly est. 2d ago
Operations Director
Amentum
Senior operations manager job in El Paso, TX
Plans, controls, monitors, and exercises events execution under the program life cycle and supports the Sr. Director of Operations to ensure satisfactory completion of Task Order project objectives.
Manages, controls, and executes activities associated with the development of plans and exercises to ensure fulfillment of contractual obligations, including cost and quality while maintaining company profit motives.
Implements policies, practices and revisions to existing policies and practices as required to meet Company, contracts and order requirements.
Manages the execution of projects to ensure the fulfillment of the contract obligation to include cost and quality.
Provides guidance and oversight to Operation Center Managers, Regional Supervisors, Project Leads, and Site Operations Staff.
Develops and provides Standard and Desktop Operating Procedures for Theater Operations.
Tracks and monitors of all Letters of Technical Direction (LOTDs).
Ensures a high degree of customer satisfaction by quality on-time performance and best return for their investment.
Provides management, guidance and control for the efficient utilization of human resources assignment, performance, morale and overall welfare assigned.
Oversees the start up, control and shutdown of equipment for efficient, economical and environmental standards.
Acts as a point-of-contact for operation matters relating to contract for representative between customer and management team.
Provides status to upper management of operations and approaches on solution to problems of the operations.
Identifies infrastructure work required to include: refurbishment, water distribution, systems, waste water, environmental, lubricants systems, electrical distribution, power generators, etc.
Recognizes and pursues changes in contract scope and/or workload.
Ensures compliance with company policies and procedures and other practices set forth by upper management directives.
Conduct regular inspections and audits of ICE/Department of Homeland Security facility operations, and security procedures against National Detention Standards 2025.
Review incident reports, logs, and documentation for accuracy and compliance.
Monitor adherence to health, safety, and sanitation standards.
Evaluate staff performance in relation to operational protocols and training requirements.
Develop and update quality control checklists, audit tools, and reporting templates.
Collaborate with department heads to address deficiencies and implement corrective actions.
Maintain records of inspections, findings, and follow-up actions.
Assist in preparing for external audits and accreditation reviews.
Provide training and guidance to staff on compliance and quality standards.
Perform all other position-related duties as assigned or requested.
QUALIFICATIONS
Twelve to fifteen (12-15) years' experience in related technical environment with five (5) years of prior management experience.
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
OTHER KNOWLEDGE, SKILLS AND ABILITIES
Strong management skills
Experience in corrections, law enforcement, or institutional compliance preferred.
Strong knowledge of detention facility regulations and operational standards.
Excellent attention to detail, analytical skills, and problem-solving abilities.
Strong communication and report-writing skills.
Ability to work independently and maintain confidentiality.
Knowledge of various computer skills desirable (ex: Excel, Word, PowerPoint, etc.).
Experience providing excellent customer service in supporting contract responsibilities
Ability to work in a fast-paced environment handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules and under pressure of deadlines while maintaining performance standards
Complete understanding of operations of assigned contract.
Attention to details and able to handle multiple tasks independently.
Excellent communication, effective leadership and interpersonal skills.
Knowledge of various computer applications (ex: Excel, Word, PowerPoint, etc).
Position may require the ability to pass and maintain a Security Clearance.
EDUCATION / CERTIFICATIONS
Bachelor's degree in an associated discipline preferred. High school or equivalent experience required.
WORKING AND LIVING CONDITIONS
This position may be located in an environment with harsh and dangerous working and living conditions. Employees must be willing and able to perform regular job requirements in this environment. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 20 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover' during emergencies without putting oneself or others at risk.
OTHER RESPONSIBILTIES
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.
Compensation Details:
72.12
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
01/15/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
$78k-144k yearly est. Auto-Apply 7d ago
Operations Manager - CCBHC (70-00)
La Clinica de Familia 3.4
Senior operations manager job in Las Cruces, NM
La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures
Exempt
$90,000Job Summary:
Responsible for overseeing all aspects of clinic operations, compliance and quality reporting. Ensures adherence to SAMHSA and state of New Mexico CCBHC technical specifications, to optimize patient care and maintains regulatory compliance. The CCBHC manager will collaborate with multidisciplinary teams to monitor performance, develop and standardize workflows, develop performance improvement plans and ensure patients needs are met. Job Requirements:
BA in Administration, Health Administration, or Management or equivalent.
3-5 years of experience in behavioral health management or clinic administration
Education requirement may be waived by Director of Human Resource or Area Practice Manager for relevant years of equivalent experience. Demonstrate experience/Training in similar position with similar duties.
Must pass a criminal background check; maintain a current driver's license, current automobile insurance, and maintain a clean driving record.
Benefits
Health Insurance - PPO
Dental Insurance
Vision Insurance
401(K) with employer matching
Life and AD&D Insurance
Short Term Disability
Long Term Disability
Supplement Life Insurance
Paid Time Off (PTO)
Holidays (9)
Education Reimbursement
Cafeteria Plan
Employee Assistance Program
Travel Reimbursement
#INDML
70-00-786-00
$43k-64k yearly est. Auto-Apply 22d ago
Restaurant District Manager NM
Popeyes
Senior operations manager job in Las Cruces, NM
Restaurant District Manager
Popeyes in Farmington, New Mexico is looking to hire a full-time Restaurant District Manager to train and mentor multiple fast-food general managers. Do you have an entrepreneurial mindset? Are you looking for a career with a thriving fast-food franchise chain? Do you want to join a business that invests in its employees and their success? If so, please read on!
This position earns a competitive salary in addition to quarterly bonuses. We offer our Restaurant District Managers health, dental, vision, paid vacation, a company car with a gas allowance, and a company phone. All of our employees enjoy a comprehensive training program, a 50% off discount on meals, and a great company culture. If this sounds like the right opportunity for you, apply today!
ABOUT POPEYES
Founded in New Orleans in 1972, Popeyes offers customers a taste of spicy, Cajun-style chicken and a variety of classic Southern sides. With franchises throughout the country and the world, we are proud to be one of the top quick-service chicken chains around! Always looking to improve, we continually revamp our image and our menu to stay modern and keep up with current trends. The one thing that hasn't changed throughout our history is our steadfast commitment to serving delicious food that does Louisiana proud!
We are passionate about the food we serve and the traditions behind it, and we're looking for employees who feel the same. Our company offers extensive training so that every employee feels confident and capable while working. We also provide a friendly, supportive work environment where every team member can thrive!
A DAY IN THE LIFE OF A RESTAURANT DISTRICT MANAGER
As a Restaurant District Manager, you provide valuable leadership to our general managers and take accountability for the overall success of multiple Popeyes locations. Offering constructive and actionable feedback, you assist fast-food managers in setting goals with attainable benchmarks. Working side-by-side, you analyze business trends and identify areas for improvement. You offer insightful suggestions on fine-tuning inventory management processes, driving sales, and implementing proper cost control procedures. As someone who sees both the big picture and small details, you're the ideal person to coach managers about food quality, safety procedures, and facility cleanliness.
You know that great fast-food service begins with great people, which is why you personally oversee the recruitment and ongoing development of managers. Your excellent interpersonal skills serve you well as you conduct training sessions about the guest experience, conflict resolution, and employee satisfaction. Leading by example, you give credit where it's due, providing recognition and positive reinforcement. You seek and act upon feedback, promoting a work environment where each team member is respected and valued. You're proud that your efforts make our fast-food restaurants a better place to eat and work, and you love helping others succeed in their careers!
QUALIFICATIONS
Experience working in a restaurant district management role
Ability to analyze data to identify business trends
Willingness to lead training sessions
Valid driver's license
Do you have strong leadership skills? Are you able to make smart business decisions? Do you have strong interpersonal and customer relationship management skills? If yes, you might just be perfect for this position!
WORK SCHEDULE
This management role has a Monday - Saturday schedule.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: (insert ZIP Code)
$71k-116k yearly est. 6d ago
Restaurant District Manager
Popeyes-Legacy Chicken
Senior operations manager job in Las Cruces, NM
Job Description
Restaurant District Manager
Popeyes in Farmington, New Mexico is looking to hire a full-time Restaurant District Manager to train and mentor multiple fast-food general managers. Do you have an entrepreneurial mindset? Are you looking for a career with a thriving fast-food franchise chain? Do you want to join a business that invests in its employees and their success? If so, please read on!
This position earns a competitive salary in addition to quarterly bonuses. We offer our Restaurant District Managers health, dental, vision, paid vacation, a company car with a gas allowance, and a company phone. All of our employees enjoy a comprehensive training program, a 50% off discount on meals, and a great company culture. If this sounds like the right opportunity for you, apply today!
ABOUT POPEYES
Founded in New Orleans in 1972, Popeyes offers customers a taste of spicy, Cajun-style chicken and a variety of classic Southern sides. With franchises throughout the country and the world, we are proud to be one of the top quick-service chicken chains around! Always looking to improve, we continually revamp our image and our menu to stay modern and keep up with current trends. The one thing that hasn't changed throughout our history is our steadfast commitment to serving delicious food that does Louisiana proud!
We are passionate about the food we serve and the traditions behind it, and we're looking for employees who feel the same. Our company offers extensive training so that every employee feels confident and capable while working. We also provide a friendly, supportive work environment where every team member can thrive!
A DAY IN THE LIFE OF A RESTAURANT DISTRICT MANAGER
As a Restaurant District Manager, you provide valuable leadership to our general managers and take accountability for the overall success of multiple Popeyes locations. Offering constructive and actionable feedback, you assist fast-food managers in setting goals with attainable benchmarks. Working side-by-side, you analyze business trends and identify areas for improvement. You offer insightful suggestions on fine-tuning inventory management processes, driving sales, and implementing proper cost control procedures. As someone who sees both the big picture and small details, you're the ideal person to coach managers about food quality, safety procedures, and facility cleanliness.
You know that great fast-food service begins with great people, which is why you personally oversee the recruitment and ongoing development of managers. Your excellent interpersonal skills serve you well as you conduct training sessions about the guest experience, conflict resolution, and employee satisfaction. Leading by example, you give credit where it's due, providing recognition and positive reinforcement. You seek and act upon feedback, promoting a work environment where each team member is respected and valued. You're proud that your efforts make our fast-food restaurants a better place to eat and work, and you love helping others succeed in their careers!
QUALIFICATIONS
Experience working in a restaurant district management role
Ability to analyze data to identify business trends
Willingness to lead training sessions
Valid driver's license
Do you have strong leadership skills? Are you able to make smart business decisions? Do you have strong interpersonal and customer relationship management skills? If yes, you might just be perfect for this position!
WORK SCHEDULE
This management role has a Monday - Saturday schedule.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: (insert ZIP Code)
$71k-116k yearly est. 8d ago
Medical Operations Manager (Notional Opportunity)
Acuity-Chs
Senior operations manager job in El Paso, TX
Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!
Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information.
***This position is contingent upon contract award and will be located onsite in either the southeast, southwest, or central United States. Travel will likely be required.***
Duties and Responsibilities:
Review and approve personnel time sheets.
Review PTO changes prior to submitting to PMO for final approval.
Coordinate and initiate MASCAL exercises.
Provide chart review standards and processes prior to submitting to PMO.
Provide evacuation plans and procedures to personnel.
Provide expectations to staff along with performance evaluations.
Personnel accountability procedures and documentation.
Medevac procedures and protocols.
Serious incident reporting (determine who qualifies and who is notified).
Vehicle access requests and maintenance.
Facility environment care ensuring personnel keep med lab equipment operational at all times.
Nurse Practitioner/ Physician Assistant, at the direction of the responsible CMO, may be required to hand carry meals (breakfast, lunch, dinner, snacks) for Hospitalized patients from the dining facility.
All Health Care Providers (HCPs) will document care delivered and follow up care required.
Assists with the managing of day to day activities and prioritizing tasks.
Attends and participates in a variety of meetings and task force groups to improve quality and outcomes, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, new task efforts, and new policy requirements.
Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
Complies with all applicable Acuity standards and guidelines.
Other duties as assigned.
Qualifications:
Mid-Level Providers will hold and maintain a current unrestricted licensure as a Physician Assistant or Nurse Practitioner from any state during the period of employment.
Mid-Level Providers will hold current national certification such as NCCPA - National Commission on Certification of Physician Assistants, AANP - American Association of Nurse Practitioners, and ANCC - American Nurses Credentialing Center.
Have three (3) to five (5) years' experience as a Physician Assistant/Nurse Practitioner.
Two years' experience in a leadership role is preferred
Have and maintain current certification in Advanced Cardiac Life Support (ACLS), Advanced Trauma Life Support (ATLS), and Cardio Pulmonary Resuscitation (CPR).
Mid-Level Providers who recently completed a Tactical Combat Casualty Care (TCCC) course or comparable advanced trauma course featuring “live tissue” or simulation training are very desirable.
Physician Assistant/ Nurse Practitioners with emergency medicine experience are highly desirable.
Participate in training, (including HIPAA training).
All health care providers and medical support staff must have recent clinical experience in patient care for at least 6 months out of the past year.
Work involves sitting and standing for prolonged periods of time.
Must be confirmed by a medical examination to be “medically and dentally fit” in accordance Acuity International Medical Readiness Guidelines and Policies and/or as dictated by the Client.
Must be a US citizen or be a permanent resident residing in the US for 3 of the past 5 years.
Preferred Qualifications:
Current adjudicated Department of Homeland Security clearance.
Bilingual in Spanish and English.
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
For OFCCP compliance, the taxable entity associated with this job posting is:
Acuity-CHS, LLC
$52k-90k yearly est. Auto-Apply 60d+ ago
#12274 Operation Manager
Actus USA
Senior operations manager job in El Paso, TX
OperationsManager
Department: El Paso Logistics Operations
Salary: $85k-$90k
FLSA Status: Exempt
Japanese logistics company is seeking a Japanese Bilingual Sales :
General Position Summary
This is an exempt, on-site position responsible for the overall freight forwarding and warehouse operations of the Companys El Paso, TX office. Work activities include overseeing the Supervision of all logistics activities. In addition, handles documentation and customer service issues related to imports and exports.
Essential Job Functions
Supervisory
Responsible for managing ~12 employees, including Logistics Specialists, Team Lead(s), and Supervisor.
Responsible for the overall management of freight forwarding and warehouse activities to ensure efficient allocation of resources and compliances with policies and procedures.
Activities include establishing policies, setting goals, and handling day-to-day management activities, interfacing with customers, etc.
Develop and implement strategic plans to enhance the operations efficiency, reduce costs, and improve service levels.
Establish key performance indicators (KPIs) and regularly analyze performance metrics to identify areas for improvement and implement corrective actions.
Ensures that all policies and procedures are developed, timelines and goals are monitored and followed.
Monitors and reviews employees work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan; assists staff with shipments as needed.
Lead and motivate staff, provide guidance, coaching, and performance feedback.
Foster a positive work environment that encourages collaboration, innovation, and continuous improvement.
Delegates and advises employees on work procedures and practices.
Oversees other personnel activities including interviewing job applicants, new employee training, performance counseling and discipline, including termination.
May attend outside meetings such as company group meetings, seminars, conventions, and conferences for both information sharing and learning purposes.
Communicates and coordinates information both in writing and orally on a regular basis with both management and staff. May, at times, share information with customers and/or external consultants working on behalf of the Company.
Responsible for tracking and reporting time and attendance in Paylocity.
Logistics Management
Controls document flow and work assignments to staff, including making necessary changes to specialists account volume. Oversees input into computer program.
Oversees and supervises import/export procedures.
Oversees Logistics Specialists customer service performance in prompt response to questions, emails, reports, and shipment tracking.
Interfaces and negotiates with carriers, brokers and U.S. customs officials as needed.
Supervises and controls import/export billing and accounting procedures including the overseeing of billing customers and the approval of all Profit & Loss sheets submitted to accounting.
Develops rate quotations for warehousing, import and export operations.
Receives documents from Japan (i.e. invoices, packing list, etc.) and distributes materials within the office to the Logistics Specialists with respect to priority dates of shipments.
Responsible for maintaining good customer relations through phone, fax, email, and direct visits with customers.
Miscellaneous & Other
Performs special projects and other miscellaneous duties as assigned by management.
Follows up to complete any assigned work.
Maintains high ethical standards in the workplace.
Reports all irregular issues and problems to Division Manager for solution.
Maintains good communication with Vice Presidents, Supervisors, staff members and outside contacts.
Complies with all company policies and procedures.
Responsible for maintaining a clean and safe working area.
Qualifications
Education & Work Experience
Bachelors Degree from four-year college or University or equivalent combination of education and experience.
Five to seven years of related work experience which includes managing and supervising a freight forwarding office operation.
A strong candidate for this position would demonstrate strong problem-solving skills, attention to detail, customer service, diplomacy, and dependability.
Software includes the use of Windows operating system and MS Office.
Certificates / Licenses
Hazardous Materials Training Certificate may be required.
$85k-90k yearly 60d+ ago
District Manager
Vape City
Senior operations manager job in El Paso, TX
Job DescriptionDescription:
District Manager (DM)
Schedule: Full-time | 50+ hrs/week | Reliable transportation required
District Managers oversee, on average, 5-8 stores and are responsible for maintaining operational standards, sales performance, and communication across their assigned locations.
Responsibilities:
Visit each store regularly and inspect for cleanliness, permits, signage, and inventory presentation
Monitor inventory levels, defective tracking, and back stock organization
Assist Store Managers with scheduling and arrange coverage for sick or no-show employees
Manage group chats and ensure communication remains professional at all times
Push and monitor sales performance to meet or exceed goals
Report maintenance issues or service outages immediately and follow up on resolution
Escalate HR or employee-related concerns appropriately
These are primary duties but not an all-inclusive list of responsibilities.
Qualifications:
Experience managing employees and retail/business operations
Excellent verbal communication
Professional appearance and demeanor
Strong leadership, time management, and communication skills
We're looking forward to hearing from you!
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Requirements:
$75k-123k yearly est. 22d ago
Operations Manager
ChĒBa Hut 4.1
Senior operations manager job in El Paso, TX
Full-time Description
OperationsManager - Cheba Hut (El Paso, Texas)
Cheba Hut, a vibrant and unique toasted sub concept established in 1998, is seeking a dynamic OperationsManager to oversee two of our locations in El Paso, Texas. Our brand is rooted in a counter-culture ethos, blending great-tasting food with a relaxed, community-oriented environment. If you are passionate about leading teams, delivering exceptional customer experiences, and fostering a fun, inclusive workplace, we invite you to join our growing family.
Key Responsibilities:
- Oversee daily operations of two Cheba Hut locations, ensuring smooth and efficient store performance
- Lead, motivate, and develop store teams to deliver excellent customer service and uphold brand standards
- Manage inventory, ordering, and stock levels to optimize profitability and minimize waste
- Ensure compliance with health, safety, and sanitation regulations
- Implement and monitor operational policies and procedures
- Drive sales growth through local marketing initiatives and community engagement
- Analyze sales data and financial reports to identify opportunities for improvement
- Maintain a positive work environment that reflects the brand's relaxed and welcoming culture
- Collaborate with corporate support teams to ensure operational excellence
Skills and Qualifications:
- Proven experience in restaurant or retail operationsmanagement
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Ability to analyze financial and operational data
- Knowledge of health and safety regulations
- Flexibility to work evenings, weekends, and holidays as needed
- Passion for creating a fun, engaging, and inclusive environment
- Valid driver's license and reliable transportation
At Cheba Hut, we celebrate individuality and foster a culture of growth, creativity, and community. Join us and be part of a brand that values real people, great food, and a laid-back vibe. We offer competitive compensation, opportunities for advancement, and a supportive work environment where your contributions truly matter.
Requirements
Supervisory Responsibilities
:
Hires, trains, oversees, and coaches Assistant General Managers in the day-to-day operations.
Conducts performance evaluations that are timely and constructive; coaches AGM's to do the same as it relates to the Shift Leads and crew.
Handles discipline and termination of employees as needed and in accordance with company policy.
Oversight of AGM's and shop crew as it relates to operations, finance, local marketing, human resources, and administrative functions.
Duties/Responsibilities:
Oversees the financial performance of each CheBA Hut location.
Acts as communication liaison between locations and headquarters.
Communicates information related to new policies, procedures, and promotions with and among shop locations.
Identifies new opportunities for sales.
Ensures district-wide customer satisfaction.
Oversees safety and security within the district.
Assists Assistant General Managers as needed.
Works closely with Wahi leadership
Performs other related duties as required.
Required to submit weekly shop data.
Required Skills/Abilities:
Excellent verbal and written communication skills
Thorough understanding of CheBA Hut, customers, procedures, and policies.
Excellent management skills.
Excellent interpersonal skills.
Thorough understanding of geographic region to be overseen.
Required to complete all franchise training.
Education and Experience:
Bachelor's degree (preferred)
Proven experience as a multi-unit manager required.
5 Years in Leadership Role
Excellent leadership and organizational abilities
Superior knowledge of industry regulations and operational guidelines
In-depth knowledge of Office programs (word, PowerPoint, excel, etc.)
Working knowledge of customer relationship management
First class people skills
Think “shop first”/”customer first.”
Demonstrate integrity.
Demonstrate self-direction.
Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware.
Ability to establish priorities and set priorities for others.
Ability to work in a diverse culture.
Ability to follow oral and written instruction.
Ability to receive/give direction.
Ability to work well under physically and mentally stressful situations.
Responsible alcohol service training/certification
Food safety/handling training/certification
Consistent access to a working smartphone
24-hour accountability
Physical Requirements:
Must be able to lift up to 50 pounds at times.
Requires regular travel throughout the assigned district and visits to other markets.
Good mobility.
Stamina to work a 10-hour shift.
Standing for long periods of time.
Overtime will be required.
Salary Description Base salary plus bonus
$34k-48k yearly est. 60d+ ago
District Manager
Watermill Express LLC
Senior operations manager job in El Paso, TX
Job DescriptionSummary/Objective: The primary objective of the District OperationsManager is to be a hands-on leader who utilizes leadership, delegation, follow up, and feedback to operate an efficient and profitable market. This position must demonstrate technical skills as well as a solid understanding of business operations and leadership techniques in guiding their team to operational excellence.
Every Watermill Express employee is expected to perform their job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the company's Pledge of Conduct. The Pledge of Conduct includes conducting work honestly, fairly and with integrity.
This is a salaried exempt position offered at $70,000 annually. Plus discretionary incentives
Essential Functions:
Responsible for identifying and maximizing sales opportunities.
Operate within the provided budget to drive market profitability.
Evaluate units to ensure processes and procedures are consistently completed.
Partner with corporate to review sales and functionality reports, identify issues and/or trends, and take appropriate actions to maintain unit functionality, enhance customer service, and drive sales.
Provide guidance, training, feedback and follow-up to market employees.
Manage all market employee's performance.
Assist with developing operational KPI's with targets that are measured and reviewed on monthly basis.
Function as the field liaison to the corporate office by communicating successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance.
Champion safety: ensure monthly safety meetings occur consistently and presentations are impactful and relevant.
Monitor P&L results to meet budgetary requirements.
Ensure inventory control procedures are in place and operational.
Manage vehicle fleet to ensure routine service and maintenance is performed.
Identify and initiate methods to drive water and ice sales throughout the market.
Utilize networking and relationship building skills to source, develop, and maintain new sales opportunities.
Create and execute impactful events such as grand opening celebrations and/or sponsorships to drive market sales.
Regular and predictable attendance for required schedule.
Follow safety guidelines and act in a safe manner.
Extensive Travel required.
All other duties assigned.
Benefits:
No Cost Employee Only Medical Insurance
Company provided vehicle
Employer HSA Contributions (if applicable)
No Cost Life and AD&D Insurance
Optional benefits include Dental, Vision, Supplemental Life, Short-term Disability, Accident and Critical Illness coverages
Vacation Accrual
Paid Holidays
401k and Roth Eligibility with Company Match
Knowledge, Skills, Abilities:
Strong leading and team building skills
Ability to balance hands-on with oversite duties.
Well-developed written and oral communication skills.
Good working knowledge of Microsoft Office (Word, Excel, Outlook).
Bilingual English/Spanish preferred.
Prior knowledge of the units and process/procedures preferred.
Intermediate to advanced electrical, maintenance or similar skills preferred.
Team player with a positive attitude.
Attention to detail and task completion.
Clean motor vehicle record and current valid driver license.
Physical Requirements:
Ability to lift 50 pounds.
Capable of climbing ladders, walking, standing, stooping and bending.
Ability to work safely in limited space inside refill stations.
Ability to work in a variety of weather conditions, including extreme heat and cold.
Ability to safely operate a motor vehicle.
Ability to work some weekends or evening work.
Education and Experience:
High School Diploma or equivalent.
College degree preferred.
Five years management experience preferred.
If you meet the requirements outlined above and would like to work for a successful company, we encourage you to apply today!
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$70k yearly 22d ago
Call Center Site Director
Onemci
Senior operations manager job in Mesilla, NM
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
The Call Center Site Director is responsible for the management and development of supervisors and all other operationalmanagement associated with day-to-day contact center operations. Operationally, the Associate Director is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives. This role works closely with corporate leadership and requires a high degree of initiative, sound judgment and leadership.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:
Manage Sales Supervisors
Oversee quality, production, and hours.
Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives
Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity
Directs sales forecasting activities and sets performance goals and objectives accordingly
Review and provide guidelines and best practices for maintaining competitive edge
Develop and maintain strategy on ensuring customer satisfaction on all sales transactions
Analyze and respond to changing market conditions, to include competitive benchmarking
Analyze trends which includes producing statistical reports on individual performance and sales trends
Provide team motivation and development to maximize sales opportunities
Responsible for the overall performance and productivity of Supervisors
Responsible for weekly payroll review and submission to ensure correct entries
Building management of all building maintenance.
Responsible for the physical security of the building
Other duties and responsibilities as assigned
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$57k-107k yearly est. Auto-Apply 60d+ ago
Critical Operations Director
Stack Infrastructure
Senior operations manager job in Las Cruces, NM
THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
THE POSITION:
As a leader in STACK's Critical Operations organization, the Critical Operations Director possesses an elite level of leadership and will be responsible for maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The Critical Operations Director is responsible for all operational aspects and uptime of the data center region. The Critical Operations Director is also focused on implementation and the pursuit of operational excellence for programs related to Safety, Team, Availability, Communication, and Knowledge. The Critical Operations Director reports to the regional SVP of Critical Operations. All data center operations site teams in the region will report to the Critical Operations Director.
The Critical Operations Director is responsible for the implementation and continuous improvement of the Data Center Operations Program at their sites. They are also accountable for employee training and ensuring all staff is adequately qualified to perform their duties. Leading regular team meetings and individual 1:1 sessions is required.
The Director leads the site teams in the development and maintenance of CAPEX and OPEX budgets. They are also responsible for overseeing project execution and management including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly.
The Critical Operations Director is a people leader and mentor. They are responsible for the performance and conduct of all critical operations employees in their region, to create an inclusive work environment where all employees feel welcome and are empowered to be great. Additional responsibilities include:
* Lead and implement standardized culture of always working safely across all STACK data centers.
* Data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
* Advise the regional SVP of Critical Operations of the status of their site level preventative and corrective maintenance programs.
* Operate, monitor, maintain, and respond to abnormal conditions within the facility.
* Implementing site level efficiency projects and maintaining overall site design PUE.
* Ensure STACK preventative and predictive maintenance program is executed.
* Training and mentoring of staff.
* Manage vendor relationships and service contracts.
* Manage vendor procurement and billing process.
* Site budgeting and forecasting for both CAPEX and OPEX.
* Evaluate and critique highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
* Responsible for ensuring construction and commissioning activities do not impact existing critical operations.
* Lead development and maintaining of individual training plans for each employee in line with the STACK training and development program.
* Be a customer liaison for all site level inquiries.
* Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center.
* Expert technical review of procedures
* Expert technical review of company standards and policies
* Manage site audits both internal and external
* Adherence to compliance standards
* Manage systems to avoid unplanned, client-impacting outages
* Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
* Navigate and utilize CMMS, EPMS, and BMS systems.
* Provide day-to-day exceptional customer service and support.
* On-call availability is required to respond to emergency situations at the data centers
* Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.
THE DETAILS:
* Location: Las Cruces, NM
* Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, Paid Leave Programs
* Travel: Up to 30%
* Must be eligible to work in the United States
* Must pass a comprehensive background screening
MUST-HAVE QUALIFICATIONS:
* High school diploma or equivalent; Bachelor's Degree preferred
* Minimum of 5-7 years' experience in a data center or other related mission critical operations role.
* 3-5 years' experience in administering and managing facility preventative maintenance programs.
* 3-5 years' experience in vendor and project management
* Expert understanding of the electrical and mechanical systems used in a data center environment. These include, but not limited to: UPS, Transformers, PDU's, RPP's, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems
* Exceptional leadership skills
* Well versed and experienced in managing multiple multi-million-dollar budgets to safely maintain 100% availability while minimizing total cost of ownership.
* Expert knowledge of NFPA70e, NFPA72, NFPA25, NFPA101 and compliance issues as well as other building codes in regard to fire or life safety.
* Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC based site monitoring systems.
* Experienced in the design, construction, and commissioning of critical systems and buildings.
* Ability to communicate effectively with customers and internal staff.
* Ability to coordinate, supervise, and communicate with contractors who perform maintenance in the data center.
* Proven knowledge of customer contracts and SLA levels in line with ASHRAE standards.
* Experienced people manager
* Must be and be able to develop team players.
THIS MIGHT BE RIGHT FOR YOU IF:
* You're a strong communicator and able to blend analytics with experience in decision-making.
* You don't get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
* You're a teambuilder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
* You're naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.
WHY STACK?
* We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts - even a cell phone subsidy.
* We foster a culture of appreciation, including recognition and rewards programs.
* Fun is part of our DNA, with events, game nights, and barbecues.
* We're growing - this is a great time to join and make an impact!
Application Deadline: January 30, 2026
STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Job ID: 10235
$72k-132k yearly est. 60d+ ago
Director of Operations- CX
Datamark 4.2
Senior operations manager job in El Paso, TX
Director of Operations
At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Director of Operations and contribute your expertise in a role where your impact truly matters!
As the Director of Operations - CX, you will be at the forefront of driving excellence in our customer service delivery. This is an exciting opportunity to shape the operational strategy of our customer experience division, ensuring that we not only meet, but exceed our clients' expectations.
Key Responsibilities:
Oversee and optimize all operational aspects of our CX solutions, from crafting innovative strategies to managing day-to-day operations across multiple channels.
Leading a team of dedicated professionals and driving a culture of service excellence, transparency, and teamwork. Your leadership will be critical in establishing key performance indicators, optimizing processes, and implementing best practices that enhance both customer satisfaction and operational efficiency.
Evaluate operational performance metrics, identify improvement areas, and ensure alignment with our strategic goals. Your insights will contribute to our commitment to delivering exceptional customer experiences while driving profitability for the business.
Requirements
Bachelor's degree in Business Administration, OperationsManagement, or a related field.
A minimum of 15 years of progressive related experience working in a large-scale contact center environment.
Proven leadership skills with at least 5 years in a managerial role in a large-scale contact center.
Strong understanding of KPIs, operational efficiencies, and customer service best practices.
Exceptional analytical and problem-solving skills - you love diving into the data!
Ability to manage multiple projects and competing priorities in a fast-paced environment.
Excellent communication and interpersonal skills - you build strong relationships with your team and clients alike!
Experience with relevant operationsmanagement software and tools.
Ability to travel up to 40% for client engagements and team meetings.
Bilingual English/Spanish a plus
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off, Paid Volunteer Hours, and Holiday Pay
Short Term & Long Term Disability
Training & Development
Wellness Resources
$150,000.00 Annual Salary
$150k yearly Auto-Apply 58d ago
Operations Director
Amentum
Senior operations manager job in El Paso, TX
Plans, controls, monitors, and exercises events execution under the program life cycle and supports the Sr. Director of Operations to ensure satisfactory completion of Task Order project objectives.
* Manages, controls, and executes activities associated with the development of plans and exercises to ensure fulfillment of contractual obligations, including cost and quality while maintaining company profit motives.
* Implements policies, practices and revisions to existing policies and practices as required to meet Company, contracts and order requirements.
* Manages the execution of projects to ensure the fulfillment of the contract obligation to include cost and quality.
* Provides guidance and oversight to Operation Center Managers, Regional Supervisors, Project Leads, and Site Operations Staff.
* Develops and provides Standard and Desktop Operating Procedures for Theater Operations.
* Tracks and monitors of all Letters of Technical Direction (LOTDs).
* Ensures a high degree of customer satisfaction by quality on-time performance and best return for their investment.
* Provides management, guidance and control for the efficient utilization of human resources assignment, performance, morale and overall welfare assigned.
* Oversees the start up, control and shutdown of equipment for efficient, economical and environmental standards.
* Acts as a point-of-contact for operation matters relating to contract for representative between customer and management team.
* Provides status to upper management of operations and approaches on solution to problems of the operations.
* Identifies infrastructure work required to include: refurbishment, water distribution, systems, waste water, environmental, lubricants systems, electrical distribution, power generators, etc.
* Recognizes and pursues changes in contract scope and/or workload.
* Ensures compliance with company policies and procedures and other practices set forth by upper management directives.
* Conduct regular inspections and audits of ICE/Department of Homeland Security facility operations, and security procedures against National Detention Standards 2025.
* Review incident reports, logs, and documentation for accuracy and compliance.
* Monitor adherence to health, safety, and sanitation standards.
* Evaluate staff performance in relation to operational protocols and training requirements.
* Develop and update quality control checklists, audit tools, and reporting templates.
* Collaborate with department heads to address deficiencies and implement corrective actions.
* Maintain records of inspections, findings, and follow-up actions.
* Assist in preparing for external audits and accreditation reviews.
* Provide training and guidance to staff on compliance and quality standards.
* Perform all other position-related duties as assigned or requested.
QUALIFICATIONS
* Twelve to fifteen (12-15) years' experience in related technical environment with five (5) years of prior management experience.
* Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
OTHER KNOWLEDGE, SKILLS AND ABILITIES
* Strong management skills
* Experience in corrections, law enforcement, or institutional compliance preferred.
* Strong knowledge of detention facility regulations and operational standards.
* Excellent attention to detail, analytical skills, and problem-solving abilities.
* Strong communication and report-writing skills.
* Ability to work independently and maintain confidentiality.
* Knowledge of various computer skills desirable (ex: Excel, Word, PowerPoint, etc.).
* Experience providing excellent customer service in supporting contract responsibilities
* Ability to work in a fast-paced environment handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules and under pressure of deadlines while maintaining performance standards
* Complete understanding of operations of assigned contract.
* Attention to details and able to handle multiple tasks independently.
* Excellent communication, effective leadership and interpersonal skills.
* Knowledge of various computer applications (ex: Excel, Word, PowerPoint, etc).
* Position may require the ability to pass and maintain a Security Clearance.
EDUCATION / CERTIFICATIONS
Bachelor's degree in an associated discipline preferred. High school or equivalent experience required.
WORKING AND LIVING CONDITIONS
This position may be located in an environment with harsh and dangerous working and living conditions. Employees must be willing and able to perform regular job requirements in this environment. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 20 pounds of personal protective equipment for extended periods of time and being capable of running and 'duck & cover' during emergencies without putting oneself or others at risk.
OTHER RESPONSIBILTIES
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.
Compensation Details:
72.12
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
* Health, dental, and vision insurance
* Paid time off and holidays
* Retirement benefits (including 401(k) matching)
* Educational reimbursement
* Parental leave
* Employee stock purchase plan
* Tax-saving options
* Disability and life insurance
* Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
01/15/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
How much does a senior operations manager earn in Las Cruces, NM?
The average senior operations manager in Las Cruces, NM earns between $69,000 and $152,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.
Average senior operations manager salary in Las Cruces, NM