Senior operations manager jobs in New Jersey - 3,414 jobs

Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment

We Are:The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our Logistics practice delivers cutting-edge transportation and logistics solutions, helping clients streamline operations, reduce costs, and enhance customer satisfaction through digital transformation. Practitioners in Logistics team build and deliver Warehousing & Transportation solutions, driving flexibility, insights, and agility in supply chains across industries. You Are:A logistics transformation expert with a deep understanding in Warehousing and/or Transportation solutions and a proven track record in the end-to-end value chain. You bring strategic insight and analytical expertise to integrate digital logistics capabilities into real-world solutions. Your strengths include the ability to lead teams and engage clients, fostering projects that meet unique client needs with sustainable solutions. The Work: + Define and implement logistics transformation strategies using SAP Digital Supply Chain solutions. + Develop and oversee functional designs and manage hand-offs with technical development teams. + Lead full-cycle SAP Digital Supply Chain transformations, from blueprinting and configuration to testing and go-live. + Collaborate with clients and Accenture teams to design logistics solutions for resilient and sustainable supply chains. + Act as the primary SAP Supply Chain capability contact and support project governance. + Mentor Accenture's Supply Chain & Operations Logistics team members, building domain expertise. + Contribute to business development, proposal submissions, and client presentations. + Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's What You Need: + Minimum of 7 years in logistics and transportation, including SAP Extended Warehouse Management (SAP EWM) project leadership roles. + Bachelor's degree or equivalent, or at least 10 years of work experience in lieu of a degree. Bonus Points If: + You have strong SAP EWM configuration, integration, and deployment experience with multiple full-cycle implementations across various Industries. + You are known in the market by partners, customers, and SAP as a thought leader in supply chain. + You have experience with cloud platforms and integrating SAP EWM with cloud solutions and/or Warehouse automation hardware providers. + You possess strong analytical skills for improving warehouse efficiency, network productivity, and cost management. + You excel in using the latest digital technologies such as GenAI to enhance logistics and warehousing operations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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Head of Total Rewards & Performance - North America Engagement: Full-time, permanent Compensation: $200,000 - $225,000 range + bonus + benefits Oakleaf Partnership is working with a large, consumer-facing pharma business to appoint a Director of Total Rewards & Performance for its North American business. This is a senior regional leadership role within the HR function, responsible for shaping and delivering reward, performance and benefits strategy across a complex, multi-site U.S. footprint. Our client is at an important point of transformation and growth. They are investing in their people strategy and are seeking a senior rewards leader who can modernise how the organisation attracts, retains and motivates talent across North America. This role will act as the No.1 Total Rewards leader for the region, working closely with HR, Finance and senior commercial leaders. Key Responsibilities Own and lead the North America Total Rewards & Performance agenda, including compensation, incentives, benefits, recognition and wellbeing. Act as a strategic advisor to HR and business leadership on reward design, cost control and talent competitiveness. Lead and develop a regional rewards specialist, with oversight of vendors and external advisors. Drive market benchmarking, pay architecture and incentive design to support growth, retention and performance. Partner with Finance on budgeting, forecasting and reward investment decisions. Oversee governance, compliance and communications around incentive and reward programs. Support international mobility and cross-border reward considerations where required. Profile Sought We are looking to speak with senior reward leaders who bring: 10+ years in Total Rewards, Compensation, or Rewards & Performance roles. Experience in large, complex, commercially driven organisations (e.g. CPG, healthcare, life sciences, manufacturing, or consumer-led environments). Strong business partnering capability - able to influence senior stakeholders, not just run programs. Deep understanding of US compensation, benefits and incentive structures. The credibility to partner with stakeholders up to US board level in a matrixed, fast-moving organisation. Desired Skills and Experience Oakleaf Partnership is working with a large, consumer-facing pharma business to appoint a Director of Total Rewards & Performance for its North American business. This is a senior regional leadership role within the HR function, responsible for shaping and delivering reward, performance and benefits strategy across a complex, multi-site U.S. footprint. This is a full time role with a minimum of 3 days a week onsite in their New Jersey office.

This position is responsible for (1) leading and managing the HVAC team deliverables (2) oversight, quality assurance, compliance, and subject matter expertise for the assigned teams and their scope of duties (3) meeting or exceeding client expectations. This position requires extensive technical HVAC knowledge, attention to detail, and a result-oriented attitude with a great deal of flexibility. Job Responsibilities: • Oversee the HVAC team to meet operating standards. • Manage multiple client accounts. • Provide technical support to HVAC technicians when needed. • Review manufacturer proposals or purchase of HVAC materials. • Ensure work order completion. • Quote new services. • Assign vendors. • Ensure resolution to client issues. • Evaluate and reconcile invoices for accuracy. • After-hours/weekend availability for on-call help. • Other duties as required or assigned. Proficiencies: • Time / Project Management skills • Communication skills • Problem Resolution skills • Team Management • HVAC Technical understanding • Service excellence experience • MS Office • Trade knowledge required Work Environment/Physical & Visual Demands: • This position works a standard schedule Monday to Friday, typically within office hours, and overtime flexibility is necessary. • This position requires extensive phone contact. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes. Requirements: Supervisory Requirements: This position has supervisory responsibility. Education/Experience: A degree with seven years of experience in HVAC estimates, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities, is qualifying. To perform this job successfully, an individual should have the ability to work a flexible schedule when needed, be proficient with MS Office, and have knowledge of a facility's operating system, and HVAC trade and materials.

I am partnering with a small-midsize manufacturing company in the Morris County, NJ area that is looking to add a Director of Supply Chain to their team. They are looking for someone with a strategic supply chain background to help build a strategy that will help the company from a financial and future-growth perspectives. It will have the chance to lead a team, work with the leadership team, and opportunity to make a major impact on the company. RESPONSIBILITIES: Develop, implement, and execute strategic supply chain processes in support of supply chain and business objectives, including sourcing of new suppliers as needed. Responsible for managing plant level associates who create and achieve production/purchase plans in support of goals & objectives. Maintains departmental exception system, documentation review, employee time management and performance review processing, employee training, budget control and daily scheduling. Meets with suppliers to discuss issues, performance, and future strategies. Evaluates supplier processes and partners with suppliers to establish Best in Class performance. Responsible for long-term planning of the raw material market, supply base optimization, and financial implications of the material spend. Accountable for optimizing inventory turns - minimize excess & obsolete inventory through product life cycle management. Accountable for maximizing service levels, in conjunction with inventory goals, through distribution requirement planning and deployment. Leads and facilitates cross functional teams in support of strategic initiatives both within the supply chain organization and across the business units. Responsible for providing management with inventory projections and proactively identifies service level issues. REQUIREMENTS: BS in Supply Chain, Operations, or other related degree; 10+ years relevant experience. MBA and APICS certification preferred. Experience working in a manufacturing environment. Strong leadership skills including leading projects with broad scope and impact outside own department and promotes teamwork between departments. Complete, in-depth understanding of all aspects of the business including profitability, inventory turns, and service levels.

Our client is a global healthcare leader committed to advancing innovation across pharmaceuticals and medical technology, with a strong focus on improving health outcomes worldwide. Senior Manager, Business Process Owner Work Pattern: Hybrid Duration: 12 Months Job Overview The Senior Manager, Business Process Owner (BPO) will lead the design, implementation, and ongoing support of an internal legal matter management (“Work Management”) system as part of a broader digital transformation within the Global Legal organization. This role combines business process ownership, project and change management, service management, and technology implementation to improve matter intake, triage, and legal service delivery on a global scale. Key Responsibilities Work Management BPO: Act as global process owner for the legal Work Management system, including implementation, change management, analytics, and continuous optimization. Program & Project Leadership: Lead large-scale, global technology implementations (e.g., ServiceNow), ensuring alignment across scope, timeline, cost, and quality. Stakeholder Engagement: Partner with senior leadership and cross-functional teams (Legal, Technology, Finance, Procurement, Global Services) to align solutions with business needs. Process Optimization: Apply Lean / Six Sigma and other improvement frameworks to drive operational efficiency; develop playbooks and standard operating guidelines. Governance & Reporting: Establish metrics, KPIs, and reporting processes to measure outcomes, track performance, and ensure compliance with policies and regulations. Team & Change Leadership: Coordinate work in a matrixed environment, remove execution barriers, and support adoption through effective communication and training. Qualifications Bachelor's degree required; JD or Master's preferred 8-10 years of relevant professional experience Strong leadership, communication, and stakeholder management skills Proven experience in complex project management and IT service management Certifications such as PMP, Agile, ITIL, or Lean Six Sigma preferred Prior experience with legal service management platforms (e.g., ServiceNow, ONIT, Litify, Wolters Kluwer) preferred To apply: If you are qualified, interested, and available, please send 1) your WORD version resume and 2) an email stating why you are a good fit for this position to ***************************** ElevateFlex provides an unparalleled platform for you to work with innovative companies and law firms worldwide on various exciting and challenging roles. We pride ourselves on respecting your individuality and choice of career, allowing you to bring your very best to each role, to continue to develop your experience, expertise, and professional network, and be supported with a package of benefits tailored to your needs. As a member of our talent community, you will benefit from Elevate's curated training suite to enhance and develop your skills. You will have access to hands-on support, networking opportunities, and accessing the most up-to-date resources. By joining our global community of Talent, you will get the opportunity to work with our best top law firms and law department customers. Equitability and inclusion are critical to ElevateFlex's success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry's most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business. As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team - help us change the legal business landscape and make a dent in the legal universe.

This role offers an exciting opportunity to join a growing, 3rd-generation family-owned manufacturer of kilns for potters. Your contributions will help shape a product beloved by artists, educators, and makers-an appreciation for craft and creativity is a strong cultural fit here. This position is ideally suited to someone who enjoys building systems and developing teams. You'll have meaningful authority in day-to-day decisions, while working closely with the President on strategic initiatives to help shape the company's next chapter. This is a high-impact, mid-career role. ABOUT L&L KILN L&L Kiln Mfg supplies the world with electric kilns used by potters, schools, and industry alike. Founded in 1946 and hand-assembled right here in New Jersey, we are known for building the most reliable and innovative products in the industry, having always been driven by a strong commitment to longevity and repairability. KEY RESPONSIBILITIES The scope is intentionally broad and will evolve over time, offering significant autonomy and influence. Supply Chain & Vendor Partnerships Own and continuously improve the flow of materials into the business Develop strong working relationships with key vendors Guide inventory decisions using production and sales data Identify opportunities to strengthen supply resilience Customer Experience & Technical Support Lead the technical support function Identify patterns of product/quality issues Step in on complex customer situations Improve brand sentiment with customers and distributors through superb support Collaborate with our videographer on training and repair videos for customers Improve distributor training and understanding of our products - virtual, on-site, or at L&L (some travel required) Interact directly with customers and distributors as needed Operations Ensure smooth day-to-day operations Approach challenges with an entrepreneurial mindset that advances overall company success and competitiveness Perform root-cause analysis of business system failures and deeper product quality concerns Strengthen internal systems and processes Apply and develop HR policies with nuance and clarity Develop a highly effective team through employee development and hiring Foster a culture of collaboration and continuous improvement QUALIFICATIONS 3-5+ years of experience in technical or operations management at a manufacturing company Strong communicator across technical and non-technical audiences Basic mechanical/electrical aptitude and capacity to learn technical concepts quickly Software: Office/Google tools; ERP experience Experience using AI to leverage your effectiveness Logical troubleshooting response to variety of technical issues Proactive approach to solving problems Maintains clear judgment and communication during operational disruptions Experience in customer facing roles Valid driver's license and willingness to travel for distributor visits (approx. 5-15%) ROLE OBJECTIVES & METRICS P&L accountability Supply chain resilience and cost of materials Distributor and customer satisfaction through training and support Smooth operation of the company Increased long-term business competitiveness in marketplace SCHEDULE This is a full-time, on-site position, primarily working core business hours, with some schedule autonomy. After-hours emergencies are rare, and we highly value a work-life balance. BENEFITS Seven paid holidays plus PTO, three sponsored medical plans with vision insurance, Long Term Disability, Short Term Disability, Company-paid Life-Insurance, and a Retirement plan with match up to 3%. Visa Sponsorship Employer will not sponsor applicants for employment visa status. You must be authorized to work in the United States. Equal Opportunity Employer L&L is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. This position will remain open until it is filled.

The Director of Operations is responsible for overseeing the company's day-to-day operational functions and ensuring that all departments work efficiently to achieve organizational goals. This role partners closely with executive leadership to drive process improvements, optimize resource utilization, and lead cross-functional teams toward operational excellence. The ideal candidate is a strategic and hands-on leader who excels in people management, process optimization, and execution. They must be able to lead by example and foster a culture of accountability, innovation, and continuous improvement. Relocation to Trenton, NJ is required for this position. Key Responsibilities Oversee daily operations, including scheduling, human resources, dispatch management, vendor relations, and administrative functions. Develop and execute strategic operational plans that align with company objectives. Lead teams across multiple departments, including finance, marketing, HR, and operations. Manage operational budgets, ensuring efficiency and fiscal discipline. Identify, assess, and mitigate business risks to maintain stability and compliance. Build competitive advantage through operational excellence and continuous improvement initiatives. Lead, coach, and develop a cross-functional team of managers and staff to deliver on key performance indicators. Drive improvements in logistics efficiency, delivery performance, safety, and customer satisfaction. Implement technology-driven process enhancements to scale operations and improve quality. Requirements Bachelor's Degree required; advanced degree preferred. Proven experience in operational leadership, preferably in a fast-paced, high-growth environment. Strong analytical and data-driven approach to business management. Critical thinker with excellent problem-solving and decision-making skills. Ability to translate strategic goals into actionable plans with measurable outcomes. Excellent communication and presentation skills. Demonstrated integrity, professionalism, and commitment to company values. High level of computer literacy and comfort with modern business technology. Hands-on leadership style with attention to detail and follow-through. Additional Information This position is ideal for an experienced operations professional who thrives in dynamic environments and is eager to make a meaningful impact by enhancing efficiency, productivity, and team performance. The successful candidate will be capable of managing relationships at all levels of the organization and driving results through effective leadership and collaboration

Business Integration Partners (BIP) is Europe's fastest growing digital consulting company and are on track to reach the Top 20 by 2030, with an expanding global footprint in the US (New York, Charlotte, Chicago, and Houston). Operating at the intersection of business and technology we design, develop, and deliver sustainable solutions at pace and scale creating greater value for our customers, employees, shareholders, and society. BIP specializes in high-impact consulting services across multiple industries with 6,000 employees worldwide. Our domains include Financial Services business serves Capital Markets, Insurance and Payments verticals, supplemented with Data & AI, Cybersecurity, Risk & Compliance, Change Management and Digital Transformation practices. We integrate deep industry expertise with business, technology, and quantitative disciplines to deliver high-impact results for our clients. BIP is currently expanding its footprint in the United States, focusing on growing its Capital Markets and Financial Services lines. Our teams operate at the intersection of business strategy, technology, and data to help our clients in driving smarter decisions, reducing risks, and staying ahead in a fast-evolving market environment. About the Role: The Project Manager will deliver medium-to-large technology projects within the Payments and Wires portfolio. This role manages scope, timelines, risks, workforce planning, vendor deliverables, and reporting into senior technology leadership. You must have valid US work authorization and must physically reside around the posted city, within a 50-mile commute. We are unable to support relocation costs. Please do not apply for this position unless you meet the criteria outlined above. Key Responsibilities: Manage end-to-end delivery of technology projects within our investment banking client's Payments/Wires programs. Develop project plans, milestones, RAID logs, status reporting, and financial forecasts. Coordinate technology teams (engineering, architecture, QA), operations, and third-party vendors. Ensure adherence to governance, risk controls, and internal banking processes. Support resource planning across onshore/offshore teams. Present updates to leadership organization. Required Skills: 3-10+ years as a project manager in banking/financial technology Experience managing software development lifecycle (SDLC) projects Strong communication, documentation, and stakeholder management Familiarity with payments, wires, clearing, or settlement system Preferred Skills: PMP, CSM or similar certification Experience working within large enterprise PMOs Reporting/analytics (Excel, PowerPoint, JIRA) **The base salary range for this role is $110,000 - $155,000** Benefits: Choice of medical, dental, vision insurance. Voluntary benefits. Short- and long-term disability. HSA and FSAs. Matching 401k. Discretionary performance bonus. Employee referral bonus. Employee assistance program. 11 public holidays. 20 days PTO. 7 Sick Days. PTO buy and sell program. Volunteer days. Paid parental leave. Remote/hybrid work environment support. For more information about BIP US, visit ********************************* Equal Employment Opportunity: It is BIP US Consulting policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. BIP US provides a reasonable range of compensation for our roles. Actual compensation is influenced by a wide array of factors including but not limited to skill set, education, level of experience, and knowledge.

*We're Hiring: Business Insurance Division Manager* We're seeking an experienced Business Insurance Division Manager to lead our Business Insurance - Client Services Division. This leadership role is responsible for overseeing operations, driving team performance, and ensuring strong financial and service outcomes-all while aligning with HIG's goals and policies. What You'll Do: Lead, coach, and develop a high-performing insurance team Oversee staffing, onboarding, performance reviews, and employee development Manage division policies, workflows, and annual goals Maintain strong carrier relationships and stay ahead of industry changes Partner with senior leadership on strategic initiatives and special projects What We're Looking For: 7-10 years leadership experience (Required) 7-10 years of insurance experience (Required) Active NJ Property & Casualty Producer License (Required) Must maintain a valid Driver's License and auto liability insurance (Required) Proven leadership, communication, and problem-solving skills Strong commitment to confidentiality and data privacy Why Join HIG? Work-Life Balance - Hybrid Schedule Comprehensive Medical (Aetna Choice), Dental (Principal), Vision (Superior/Versant) (effective 1st of the month after hire) Flexible Spending Account Generous PTO (Personal Time Off) and VTO (Volunteer Time Off) 401K - Matching Mentorship and Career Growth Wellness Reimbursement Program Tuition Reimbursement Program If you're a strategic leader with a passion for business insurance and team development, we'd love to hear from you. Send resumes to: Shara D. Richardson - *******************

Join our dynamic and fast-growing team, where you'll have the opportunity to lead impactful projects and drive meaningful change in our warehouse operations. At our company, we value innovation, efficiency, and employee growth. You'll collaborate with passionate professionals dedicated to operational excellence and customer satisfaction, all while contributing to a culture that recognizes and rewards your contributions. Job Summary: We are seeking a highly motivated Warehouse Manager to oversee and optimize our warehouse's daily operations, including inbound receiving, inventory management, outbound shipping, reverse logistics, and customer support. This role requires a dynamic individual who can lead cross-functional projects, streamline processes, and drive operational excellence to support the company's growth. The ideal candidate will have a proven ability to manage complex logistics operations, implement efficient processes, and maintain high customer satisfaction. Key Responsibilities: Operational Excellence: Lead and ensure peak efficiency and accuracy in warehouse operations, prioritizing customer satisfaction through effective supervision, training, and goal-setting for the warehouse team. Inventory & Logistics Management: Oversee daily operations, ensuring precise inventory control and streamlined logistics processes. Project Leadership: Manage end-to-end warehouse-related projects, including requirements gathering, development, testing, training, deployment, and post-launch support. Effective Communication: Provide timely updates on project milestones, delays, and challenges to internal teams and key cross-functional stakeholders. Process Optimization: Develop, document, and improve warehouse processes and reporting systems to achieve operational efficiency. E-Commerce: Familiarity with e-commerce distribution processes is a must. Qualifications & Requirements: Experience: Minimum of 5+ years in warehouse operations with a strong track record of success. WMS Expertise: Hands-on experience with Warehouse Management Systems (WMS) is required. Customer & Vendor Collaboration: Proven ability to collaborate with clients and vendors, ensuring exceptional inventory management performance. Process Development: Skilled in defining and improving processes, identifying key controls, and monitoring workflows to enhance operational effectiveness. Bilingual Communication: Strong written and verbal communication skills in both English and Mandarin are required to engage effectively across all organizational levels.

Frozen Pizza CPG | Retail-Focused Reports to: Co-Founder Type: Full-time The Operations Manager will lead end-to-end operational execution for a fast-growing frozen pizza brand selling into regional and national retail. This role owns demand planning, manufacturing coordination, cold-chain logistics, inventory management, and retail service levels, ensuring product availability, cost discipline, and operational excellence as the business scales. This position requires strong cross-functional collaboration with Sales, Finance, Brokers, Co-Manufacturers, and 3PL partners to support retail growth while protecting margins and service levels. Key Responsibilities Demand Planning & Sales Alignment Own SKU-level demand forecasts by retailer, region, and time period Incorporate promotional activity, new item launches, and seasonal trends Partner with Sales and Brokers to align forecasts and mitigate risk Translate forecasts into executable production and inventory plans Manufacturing & Co-Manufacturer Management Lead production planning and scheduling with co-manufacturing partners Ensure ingredient and packaging availability aligned to production plans Monitor quality, yields, and adherence to food safety standards Proactively manage capacity constraints, changeovers, and lead times Support commercialization of new products and packaging formats Cold Chain Logistics & Distribution Manage frozen warehousing and fulfillment partners (3PLs) Coordinate frozen transportation (FTL/LTL)(work with logistics team) Ensure temperature compliance and cold-chain integrity Optimize logistics network and freight costs as distribution expands Inventory & Shelf-Life Management Maintain optimal inventory levels by distribution center and retailer Manage lot control, FIFO, and expiration date compliance Minimize shrink, write-offs, and obsolete inventory Balance service levels with working capital efficiency Retail Operations & Service Excellence Oversee order fulfillment accuracy and OTIF performance Ensure compliance with retailer routing guides and operational requirements Manage shortages, substitutions, and service issues Monitor and resolve retailer chargebacks and deductions Support retail launches, promotions, and resets from an ops perspective Cost & Margin Management Track and manage COGS, freight, and warehousing expenses Support pricing strategy and promotional margin analysis Identify cost-reduction and efficiency opportunities Partner with Finance to forecast and manage operational budgets Systems, Process & Scalability Develop and document SOPs for forecasting, ordering, and fulfillment Improve data visibility and reporting across operations Support ERP, planning, or inventory system implementation Contribute to S&OP processes as the organization matures Qualifications 5+ years of experience in CPG operations, supply chain, or manufacturing Experience with frozen or refrigerated foods strongly preferred Proven experience supporting retail customers (regional or national) Hands-on experience managing co-manufacturers and 3PLs Strong analytical skills (Excel/Sheets; (Promomash, Netsuit, ERP experience a plus) Ability to manage multiple priorities in a fast-paced environment Core Competencies Retail service mindset with strong attention to detail Structured, proactive, and solutions-oriented Strong communicator across internal and external stakeholders Comfortable operating in a scaling, high-growth environment Results-driven with a focus on execution and accountability Compensation Salary Range 150k-200k Equity Benefits

The Senior Trade Manager is a critical member of IBSA's Market Access team, supporting trade and channel strategies and tactics for both inline and pipeline products. As a cross-functional integrator, the Senior Trade Manager will use his/her commercial, market access and trade expertise to collaborate closely with internal and external partners to support in-line brands and to prepare for the launch of future products. For inline products, this position supports patient access to IBSA brands via trade distribution, copay assistance programs, Independent Pharmacy programs (with the Director of MA) and government programs (FSS). For future products, this position develops trade and access strategies, identifies and works with external vendors to support key distribution/trade strategies. Key Responsibilities: Develop product-specific trade strategies and tactics for traditional drug wholesalers, hybrid distributors, independent pharmacies, chain drug, food/drug and other retailers in conjunction with the Director of MA and other internal stakeholders Develop and execute copay savings programs to maintain patient access, reduce Rx abandonment and maximize patient LOT while supporting annual GTN goals Develop integrated IBSA Direct program with SPs and internal stakeholders. Track specialty pharmacy performance: Rx abandonment, time-to-fill, PA success rate etc. and communicate to internal stakeholders. Recommend strategies to improve pharmacy and program performance Manage Cash Voucher and hybrid programs (GoodRx, Cost Plus etc.) Review wholesaler and distributor inventory levels, service levels, days-on-hand, and other metrics. Recommend actions to optimize wholesaler/distributor performance Liaise with external and internal partners to design and execute new product launch plans, ensuring that all trade-related launch deliverables are completed on time Shape, inform and coordinate RFP processes to identify and engage prospective channel partners needed to launch new products Manage PAP Program Manage GPO relationships (Premier, Vizient, MHA, etc.) Manage Fingertip Formulary program including program tracking, training and communication for field sales Support gross-to-net (GTN) modeling for existing and new products leveraging knowledge of trade channel economics to develop brand WAC pricing and access program recommendations for management consideration Participate in sales training programs including Initial Sales Training (IST), the IBSA annual sales meeting (NSM) and POA meetings Strategic Planning & Analysis: Provide insights and strategic analysis to support current IBSA Portfolio products, future launch brands and business development cases Support IBSA sales team in understanding business opportunities for current IBSA portfolio and launch brands Partner with US Commercial Team (Sales, Marketing, Sales Operations) to pull through initiatives that align to the annual Strategic Brand Plans Qualifications: Bachelor's degree (4 years B.A., B.S. or equivalent) from an accredited institution. MBA or advanced degree is preferred Minimum of 4 years' experience in pharmaceutical and/or health care sales Experience with various healthcare trade channels (retail pharmacies, specialty pharmacies, independent pharmacies, VA/DOD, GPO etc.) and familiarity with various payment models (PBM, DTP, buy-and-bill, Medicare Parts B and D). Experienced in customer negotiation, financial analysis, and execution/ implementation of contracting activities. Team player willing to “roll up his/her sleeves” with excellent oral (presentation and communication), written, and interpersonal skills PC skills required; MUST be proficient in MS Office, including Word and Excel, PowerPoint, Microsoft Teams, Zoom Other Duties assigned as needed This role reports to the Head of Market Access & Trade and will require no more than 20% travel. A home office (HQ) presence required an average of 4 days per week.

Nationally recognized flight school in business for over 80 years seeks Assistant Aviation Operations Manager. This position is a key role in the success of our company, enabling you to gain experience in all aspects of our flight training operations to eventually prepare you for a school manager opportunity. Our Assistant Operations Manager provides support to our customer service, sales, flight instructors, and maintenance staff in order to ensure the continued success of our students and employees. Qualifications Must possess superior verbal, written, organizational, and problem solving skills. Ability to focus on developing and refining your skills with the support of school leadership in order to gain experience for future growth. Requires applicant to be proactive in all aspects of problem solving with a can do attitude. Flexibility and willingness to relocate as growth opportunity arises required. Aviation experience preferred. Benefits Advancement based upon performance and opportunities for both career and compensation advancement which include earned commissions and bonuses. Group Medical Insurance Program 401K with company contributions & Life Insurance Program. Paid vacations and holidays Training regarding company procedures and education on our flight programs provided. Starting compensation commiserate with experience.

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: Medical, Dental, Vision, Life, and Disability Insurance 401(k) with company match Pre-tax spending accounts including health care FSA and commuter savings Flexible paid time off Professional development reimbursement and ongoing skills training opportunities Employee resource groups Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role As a Customer Ops Platforms Delivery Manager at BetMGM you will be responsible for delivery of internal Customer Ops projects within the established scope, budget and timeline, as well as participate in corporate projects. You will work closely with all departments across the business and key decision makers such as Customer Care managers, product owners, and technical teams. Delivery of projects must bring value to our customers and the business. You will work in the Customer Ops Platforms team which is very supportive and committed to the Group's success. The successful candidate will thrive in a dynamic, ever evolving marketplace andshould possess a passion and flair for project management. Strong English language skills and a keen attention to detail are also necessary skills for this role. Responsibilities Develop project scopes and work packages through close work with requestors, knowledge experts and business owners Manage project portfolios to track progress Ensure resource availability and allocation Deliver assigned projects on time and within scope and budget Create project documentation Communicate and maintain close relationships with internal/external stakeholders and vendors, across multiple time zones Support corporate strategy and drive change Qualifications Ability to gain and maintain a gaming license via the appropriate jurisdictions as a condition of hire and continued employment 3+ years of project/product management, vendor management, customer service, or similar role Understanding of online gaming/sports/entertainment/gambling industry a plus Certified Associate of Project Management (CAPM) certification or similar a plus Ability to navigate through ambiguity in a highly-regulated and evolving gaming industry Experience with synchronous and asynchronous chat channels is a plus; strong preference for those with experience with AWS Connect, Sprinklr, Medallia, Liveperson, and Zendesk Understanding or previous working experience in customer services Ability to deliver projects within deadlines and excellent time management Knowledge of project management tools such as Microsoft Project Good MS Office skills (Excel, Visio) Great communication and interpersonal skills Strong ability to organize yourself and result orientation Critical thinking and creativity to find solutions Understanding of software development process and release cycles Willingness to travel We seek individuals who are thrilled by challenge and consistently rise to it by performing in a fast-paced, innovative, and diverse environment that will result in a strong culture that promotes growth and development. Compensation The annual salary range for this position is $84,000 - $110,250. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

Our client is a U.S.-based leader in healthcare, consumer products, and regulated formulations, developing and distributing a diverse portfolio spanning infection prevention technologies, medical devices, over the counter (OTC) drugs, cosmetics, sanitizers, disinfectants, and specialty cleaning products. With multiple R&D and manufacturing sites across the United States, the organization is known for its commitment to innovation, scientific rigor, and product excellence. The team is expanding and seeking a seasoned expert to lead product safety, toxicology strategy, and regulatory safety governance across a broad and growing portfolio. Position Overview This person is responsible for developing, implementing, and overseeing the non-clinical safety strategy that supports new product development, regulatory submissions, and the maintenance of marketed products. This role will lead safety strategy across drugs, medical devices, cosmetics, sanitizers, disinfectants, and other regulated categories, ensuring scientific robustness, regulatory compliance, and on-time delivery of all safety-related documentation. The ideal candidate blends deep technical expertise, strong regulatory acumen, and hands-on experience with a leadership mindset. Key Responsibilities Safety & Toxicology Leadership Lead the Product Safety & Toxicology function, guiding safety strategies across early innovation, development, and post-market. Develop and execute non-clinical safety plans supporting regulatory submissions, including: Investigational New Drug (IND) / New Drug Application (NDA) Medical Device 510(k) submissions Pesticide registrations under applicable federal frameworks Evaluate new ingredients, impurities, and inactive ingredients for safety qualification. Oversee the design, monitoring, and interpretation of in vitro and in vivo studies. Ensure compliance with Good Laboratory Practice (GLP) and regulatory guidance (U.S. and ex-U.S.). Regulatory Safety Documentation Author and review non-clinical safety sections for: IND / NDA submissions 510(k) medical device filings Pesticide regulatory submissions Deliver toxicological risk assessments, safety clearances, and Consumer Product Safety Reviews (CPSR). Oversee the creation and accuracy of Safety Data Sheets (SDS) across multiple product categories. Cross-Functional Collaboration Serve as the safety representative across R&D, Clinical, Manufacturing, Quality, and New Product Development. Advise teams on safety concerns, study design, and risk mitigation. Support regulatory authority interactions (e.g., FDA, Health Canada). Operational Excellence Maintain and improve safety documentation, assessment templates, and internal SOPs. Lead initiatives to enhance process efficiency, accuracy, and compliance. Support claims including allergen statements, non-animal testing, and “free-from” declarations. Leadership & Mentorship o Raw material qualification o SDS generation o Packaging, fragrance, and nonwoven safety reviews o Managing third-party safety and environmental certifications (e.g., Safer Choice, USDA Biobased, NEA, EWG) o Foster scientific excellence, knowledge-sharing, and cross-functional alignment. Performance Expectations Deliver high-quality, accurate, regulatory-compliant safety outputs on schedule. Demonstrate scientific judgment, ownership, and proactive problem-solving. Influence decision-making across cross-functional teams without formal authority. Contribute innovative solutions and lead continuous improvement initiatives. Qualifications Education Bachelor's degree in Life Sciences required. Advanced degree (PhD, PharmD, MS) strongly preferred. Toxicology certifications (DABT, CCCTO) are a plus. Experience 8-10+ years in toxicology, product safety, or regulatory safety roles. Experience with regulatory submissions: IND / NDA Medical Device 510(k) Pesticide registrations Strong familiarity with U.S. and Canadian safety regulations. Skills & Competencies Exceptional written and verbal communication. Strong analytical, organizational, and leadership abilities. Ability to manage multiple projects in fast-paced, matrixed environments. High attention to detail with strong problem-solving skills. Independent, decisive, and comfortable interfacing with stakeholders at all levels. Working Conditions Hybrid schedule: 4 days onsite / 1 day remote in New Jersey.

Reports to: President Employment Type: Full-time, On-site About the Company We are a growing chemical manufacturer specializing in toll blending, contract packaging, and sales of food & beverage sanitation and janitorial chemical products. We pride ourselves on our flexibility, quality, and customer service, providing customized solutions for a range of industrial and sanitation applications. Position Overview The Operations Manager will work closely with the President to manage and coordinate the daily activities of our production, packaging, and logistics operations. This individual will be responsible for keeping all divisions running efficiently - from raw material sourcing to finished product shipment - while maintaining high standards of safety, quality, and customer satisfaction. This is a hands-on management role in support of the president suited to someone who can balance leadership with practical involvement in the office and on the plant floor. Key Responsibilities Production & Daily Operations Identify what is required for staff to carry out their duties. Oversee day-to-day blending, filling, and packaging operations. Address concerns in a timely fashion. Coordinate between the office and warehouse to keep orders moving efficiently. Derive and analyze reports regarding operations and pass to management when requested. Evaluate the company's present operational policies and procedures and suggest ways of improving. Supply Chain & Inventory Manage raw material and packaging inventory to avoid shortages or excess stock. Work with suppliers to ensure timely and cost-effective purchasing. Track inventory usage and maintain accurate records. Assist in managing shipping and receiving operations. Compliance & Safety Maintain a clean, safe, and organized work environment. Oversee SDS management and staff safety training. Ensure building compliance. Administrative & Financial Support Assist with cost tracking, job costing, and production efficiency reporting. Help develop and monitor operational budgets. Provide input on pricing, scheduling, and contract work planning. Assist in managing office clerical personnel. Leadership & Team Development Work alongside staff when needed to meet deadlines or resolve issues. Assist supervising production, warehouse and office staff; provide daily direction and feedback. Build a culture of accountability, teamwork, and continuous improvement. Qualifications 3-7 years of experience in manufacturing operations. Strong understanding of production processes, safety practices, and inventory management. Comfortable being hands-on as a leader and directly involved in day-to-day operations. Ability to coordinate across multiple departments and balance competing priorities. Solid communication, organization, and problem-solving skills.

F lexibility as needed, but day-to-day is in-office. Lighthouse Publications Inc. is the U.S. subsidiary of Leuchtturm Gruppe, a global provider of premium stationery and collecting supplies. We represent brands including LEUCHTTURM1917, Semikolon, Stilform, and others, and operate a growing multi-channel ecommerce business in the U.S. Role Overview We are seeking a Marketplace Operations Manager to own and grow our third-party marketplace channels, with Amazon as the primary focus. This is a hands-on, execution-focused role with clear ownership and measurable outcomes. You will work closely with internal teams, external partners, and one direct report to ensure marketplace operations are efficient, compliant, and positioned for steady growth. Key ResponsibilitiesAmazon Marketplace Operations Own day-to-day Amazon Seller Central operations, including catalog health, listings, compliance, and expansion Create, maintain, and optimize A+ Content and Amazon Brand Store content in alignment with brand guidelines Support product launches and ongoing catalog enhancements Monitor, troubleshoot, and resolve listing issues, suppressions, and policy flags Manage catalog updates at scale, including bulk uploads and listing audits where appropriate Advertising & Performance Act as the primary point of contact for our Amazon advertising agency Lead regular performance reviews, align on priorities, and ensure timely execution Monitor advertising performance and proactively identify opportunities or risks Reporting, Inventory & Pricing Coordination Manage Amazon reporting, payouts, fees, and basic accounting reconciliation Maintain clear, reliable performance reporting for revenue and profitability Coordinate inventory availability and address operational issues tied to stock levels (e.g., suppressions, stranded inventory) Support pricing hygiene and promotional coordination in partnership with internal teams Team & Process Oversee and support team members responsible for listings and supporting marketing and business operations Document processes and workflows to ensure consistency, continuity, and scalability Marketplace Expansion Support the launch and ongoing operation of additional marketplaces over time (e.g., eBay, Walmart) Qualifications Hands-on experience managing Amazon Seller Central Working knowledge of A+ Content, Amazon Brand Stores, and advertising workflows Strong organizational skills with high attention to detail Comfortable operating within marketplace rules, policies, and operational constraints Clear communicator who follows through and closes loops Lighthouse Publications Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Context Fetch Fulfillment is a quickly-growing e-commerce-focused 3PL warehouse. The company was established in 2010 as Fusion Fulfillment and grew as a mom-and-pop until 2023, when it was acquired by the CEO and his group of investors with the goal of scaling into a nationally recognized platform. Currently, Fetch counts 50+ brands as customers. We ship 1000 packages per day for these brands out of a single 18K SF facility in Lakewood NJ. Fetch is seeing 5-10% month-over-month growth, driven by our reputation for unbeatable operating performance alongside some of the best tech in the industry. Other 3PLs may merge into Fetch over the next 1-3 years, driving even faster growth than we're already experiencing. Given our growth, we now need a strong operations leader to continue scaling the team and delivering great outcomes for both current and incoming customers. As this is a critical role for the company's success, it will report directly into the CEO. Goals Take over all aspects of operations management from the CEO within 90 days. Create a high-performance operating culture with loyal, motivated, accountable staff. Compensation Total compensation: $116K annually, consisting of Base Salary and Performance Bonus Base Salary: $90K base Performance Bonus: $26K performance-based annual bonus, paid out as $500 every week - contingent on hitting 99.5% same-day shipping, 99.95% order-line fill rate, 0.05% mis-ship rate, and 350% labor leverage (invoiced labor dollars divided by direct-labor cost). These are reflective of Fetch's current operating performance and tracked live on company dashboards. PTO: 3 weeks paid per year 401k: Available, with up to 6% company match (max allowed by law) Health insurance: Fetch contributes up to 50% of the premium for any plan you buy for yourself + your family on getcovered.nj.gov Requirements (will be tested during interview) Hard skills Bachelor's degree expected; Operations / STEM degrees preferred Proven industrial-engineering skills: Lean / Six Sigma, time studies, process optimization Proven ownership and execution against a continuous-improvement roadmap Proven ability to fix a broken process Proven ability to hire, onboard, and fire effectively across staff and management levels Soft skills Extreme ownership Extreme attention to detail Extreme drive & self-motivation Extremely fast learner Contagious passion & optimism Admired leader Superb oral communicator Milestones Internal-facing Become forklift-certified and able to certify new forklift drivers for Fetch Learn every process within the operation: Picking; Packing; Kitting; Receiving; Returns; Cycle Counts; Package intercepts; Cross-border shipments; B2B shipments Support Fetch's Head of Customer Success on all customer-facing initiatives: new-customer launches, new-product launches, influencer campaigns, dead stock removals, peak season preparation, etc. Document employee performance expectations in a handbook and share with current and new employees Document every operational process and make it easy to train new hires Be able to hire, onboard, and fire effectively at both staff and management levels, using metrics to hold staff accountable Be able to hire, onboard, and fire temp workers for peak season Build a resilient operation that does not require heroics from any one person. Test of success: any other person within Operations should be able to take 2 weeks off without jeopardizing Fetch's success. Develop and execute on a continuous-improvement roadmap for the company, with particular focus on: Preparing for spikes in demand; Expanding warehouse capacity with racking & layout changes; Keeping shipping supplies in-stock External-facing Successively take over operational vendor relationships: carriers, staffing agencies, shipping supplies, utilities, contractors, machine dealers. Hold all vendors accountable for meeting Fetch's daily operating needs. Price and execute new projects with customers, performing time-studies as needed Operationally onboard all new customers brought in by the CEO & GTM team