General Manager (Bilingual)
Senior operations manager job in Phoenix, AZ
Your Opportunity:
General Manager Titlemax Phoenix, AZ
As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a high-performance, customer-focused environment designed to inspire growth and innovation.
While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.
What We Offer:
Compensation
This position has an hourly pay rate of $24.00 and is eligible for performance bonuses.
The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What We're Looking For - Qualifications and Skills:
A high school diploma or equivalent.
Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Associates degree or higher.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
What You'll Do - Essential Duties and Responsibilities:
Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Enforce adherence to quality standards, procedures, and local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
Conduct proper opening and closing procedures and train new staff in keyholder duties.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance.
Handle complex customer situations that arise with integrity and professionalism.
Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'll thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Community Choice Financial Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process.
Read the AI Use Consent and Acknowledgement for more information.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Auto-ApplyRoute Service Manager - UniFirst
Senior operations manager job in Phoenix, AZ
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Auto-ApplyGeneral Manager
Senior operations manager job in Chandler, AZ
Your Opportunity:
General Manager Titlemax Chandler, AZ
As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a high-performance, customer-focused environment designed to inspire growth and innovation.
While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.
What We Offer:
Compensation
This position has an hourly pay rate of $24.00 and is eligible for performance bonuses.
The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Performance-based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What We're Looking For - Qualifications and Skills:
A high school diploma or equivalent.
Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Associates degree or higher.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
What You'll Do - Essential Duties and Responsibilities:
Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Enforce adherence to quality standards, procedures, and local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
Conduct proper opening and closing procedures and train new staff in keyholder duties.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance.
Handle complex customer situations that arise with integrity and professionalism.
Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'll thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Auto-ApplyMarket Service Manager - UniFirst
Senior operations manager job in Phoenix, AZ
Market Service Manager UniFirst seeking a Market Service Manager to join our team! The Market Service Manager will oversee all operation aspects of the service department to ensure our ability to keep Customers for Life. They will recruit and lead a team of Route Service Managers, Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
Some companies say they like to promote from within, we just do…constantly! Many of our Senior Executives worked Market Service Managers as they progressed within their careers at UniFirst.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Managers that need your help and support as they develop in their own roles.
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
Auto-Apply10073828-WD-Red Team Operator, Assistant Vice President
Senior operations manager job in Tempe, AZ
Being part of the red team provides you with the opportunity to work on the cutting edge of cybersecurity and help drive the improvement of detection capabilities as well as strengthening of defenses to improve our overall security posture. The role also offers you with the opportunity to lead and mentor junior team members and provide guidance on complex projects.
Major Responsibilities
Developing guidelines for the usage, control, maintenance and audit-readiness of information and computer resources that are used in the distributed processing environment.
Analyzing and addressing customer security requirements for all business applications existing on a distributed platform.
Assisting in the evaluation, selection, and installation of security software products for distributed platforms.
Identifying distributed systems security issues as they arise and coordinating with the security architect to ensure that issues are addressed and resolved in a timely basis.
Conduct tactical assessments that require expertise in social engineering, application security (web and mobile), physical methods, lateral movement, threat analysis, internal and external network architecture and a wide array of products
Document and formally report testing initiatives, along with remediation recommendations and validation
Maintain tools and scripts used in penetration-testing and red team processes
Conduct research into real-world threat actor tactics, techniques, and procedures (TTPs) and apply that knowledge to Red Team Exercises
Assess new technologies, software applications, and devices for potential avenues of exploitation
Develop exploits based on identified vulnerabilities
Develop scripts, tools, or methodologies to enhance Red Team processes
Work with teammates to consistently learn and share advanced skills and foster team excellence
Qualification
Bachelor's Degree in Computer Science or related fields; applicable specialized training; or equivalent work experience - equally preferable
Certified Information Systems Security Professional (CISSP), Global Information Assurance Certification (GIAC), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manager (CISM), OSCP, OSCE, GWAPT, or other security certifications desired
Understanding of one or more compliance frameworks: NIST, FFIEC, GLBA, SOX, PCI, etc.
5-7 year of experience conducting penetration-testing/red team engagements
Experience in planning and executing advanced attacks that evade network and endpoint security controls to demonstrate the potential adverse impact caused by a threat actor
Experience with implementing red team assessment methods, tools, and techniques
Experience identifying and exploiting common web-application vulnerabilities, such as: SQL Injection, DOM Manipulation, Authorization System Bypass, Design Logic issues, bounds checking, role & access validation, and filter evasion.
Experience handcrafting/dissecting HTTP conversations
Experience in developing, extending, or modifying exploits and offensive security tools (shellcode, implants, reflective loaders, etc.), as well as operational experience exploitation, lateral movement, and persistence on Windows and Linux systems, bypassing preventative and detective endpoint and network security controls, C2 frameworks (Cobalt Strike and Metasploit), using common offensive security tools (nmap, CrackMapExec, Impacket, Responder, etc.)
The typical base pay range for this role is between $110K - $135K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
Vice President of Operations
Senior operations manager job in Tempe, AZ
A leading player in the residential construction space is looking for a visionary operations executive to drive innovation, efficiency, and growth across a multi-regional homebuilding organization. This individual will shape and elevate the operational strategies that fuel high-volume, high-quality residential construction while empowering regional leaders to scale performance.
This is an opportunity for a strategic builder-of systems, teams, and business process excellence. Join an organization where your leadership will influence hundreds of homes annually and where customer satisfaction, operational integrity, and margin optimization are mission-critical.
This Role Offers:
Strategic leadership in a high-growth, multi-regional construction organization.
Direct collaboration with executive leadership and influence over operational direction.
Competitive compensation package with full benefits and performance-based incentives.
A strong culture focused on innovation, integrity, and leadership development
Focus:
Design and lead the operational blueprint that guides all purchasing and construction activities across multiple markets.
Define corporate-level strategies that enhance scalability, cost-efficiency, and quality assurance across the platform.
Align regional execution with long-term business goals while championing innovation and technology adoption in field operations.
Partner with regional heads to implement best-in-class practices and foster a culture of continuous improvement.
Provide mentorship and executive coaching to high-potential leaders, ensuring robust succession planning.
Oversee operational KPIs and lead quarterly business reviews focused on macro-level improvements.
Lead cost management initiatives, ensuring vendor compliance with company standards while negotiating fair and competitive pricing.
Develop and enforce procurement strategies that maximize value and reduce operational waste.
Build a scalable vendor partnership model that promotes collaboration and long-term alignment.
Standardize operational processes and develop training protocols to drive consistency across all sites.
Promote high-quality customer experiences through innovative scheduling, quality inspections, and safety programs.
Ensure continuous refinement of tools, systems, and documentation to support evolving business needs.
Act as a cultural ambassador, embedding the organization's core values into operational practices.
Lead initiatives that enhance the work environment and encourage a high-performance, purpose-driven culture.
Serve as an advisor to senior leadership on market trends, construction methodologies, and organizational improvements.
Skill Set:
15+ years of progressive experience in residential construction operations, with exposure to both purchasing and vertical construction leadership.
Proven track record in designing and scaling operational frameworks across geographically dispersed teams.
Expertise in labor cost optimization, supplier management, and budget control.
Experience leading training and onboarding functions across technical and operational disciplines.
Deep understanding of construction field operations, safety programs, and customer satisfaction metrics.
Familiarity with CRM, ERP systems, and cloud-based project management platforms.
Bachelor's degree in Construction Management, Business, or a related field required.
A process-oriented leader with a bias for scalable solutions.
A people-first mindset focused on empowering and developing teams.
Strategic thinker with executive presence and strong communication skills.
Experience in scattered-site homebuilding is a major plus.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
Director of Operations
Senior operations manager job in Phoenix, AZ
We are seeking to empower a
highly motivated, goal-focused, customer-oriented team member
for the role of Director, Operations. Our company is about our people and our culture, propelling us forward as a leading provider of self-storage solutions with a strong commitment to diversity and growth. As a Director, Operations, you will play a crucial role in managing day-to-day operations, ensuring exceptional customer service, and contributing to the overall success of the organization. Do you share NSA Storage core values of Compassion, Humility, Accountability, and Integrity? If you just thought, “I got this” then read on!
Job Details:
Salary:
$100,000-$110,000 /year + bonus + long-term incentive
Successful candidate must live in AZ - Phoenix Metro
This role will oversee teams in AZ, CO, NM, NV
Job Overview: As the Director of Operations (Divisional), your responsibilities will include, but are not limited to, the following:
Oversee the overall management of multiple self-storage facilities. You will report to the Vice President of Operations, leading multiple supervisors of supervisors, i.e., you will lead leaders. Typically, you will oversee 4-5 District Managers, who each oversee 3-8 Senior Property Managers, who each oversee approximately 5 self-storage locations, each with 1 or more team members. NSA stores are typically open 5-6 days per week, and our Divisional Directors are expected to be in the field two to three (2-3) weeks per month, managing the team and facilities.
Foster a culture that demonstrates the core values of National Storage Affiliates of INTEGRITY, ACCOUNTABILITY, HUMILITY, COMPASSION with team members at all levels.
Host and/or attend virtual meetings that occur on a set schedule: Weekly, Bi-Weekly, Monthly, Bi-Monthly, Quarterly, and Annually. Host and/or attend impromptu meetings as the need arises.
Host monthly (or more frequently, as needed) 1:1 meetings with your direct reports.
Host quarterly (or more frequently, as needed) 1:1 personal development meetings (‘IDP') with your direct reports.
Host quarterly group meetings with your direct reports to discuss their leadership team's development.
Partner with our Recruiting Department and interview for open positions.
Coach, develop, performance manage, and mentor leaders and team members within the division. This includes ‘shoulder to shoulder' travel with all employees; virtual meetings, etc.
Ensure that your team members complete their new hire training and are compliant in completing ongoing employee training.
Audit 10% of Living Quarters within the division each quarter.
Ensure all facilities and team members adhere to company safety standards and operational procedures.
Own the financial performance of the division through deep dive reviews and partnering with leader lines and support departments on strategies to enhance the business. Also coach leaders and team members within the division to become proficient students of the business to meet financial goals.
Review and monitor maintenance and planned capital expenses at facilities. Ensure that our assets remain in good standards and are a positive representation of the NSA Storage brands.
Contract and license oversight.
Position Requirements:
All work must be done in accordance with safety regulations and applicable safety policies and standards.
Physical activity including, but not limited to, extensive walking, walking on incline, walking on decline, extensive use of stairs, lifting up to 50 pounds. Physical Requirements: Ability to walk outside for several hours with team members, including during inclement weather, ability to climb multiple flights of stairs, ability to lift storage unit doors, ability to climb ladders (when appropriate per policy).
Travel by car or plane, as required, to storage facilities within the division and physically inspect properties. Travel Requirements: Ability to travel by rental vehicle, personal vehicle (when appropriate by policy), and on an airplane to properties. Must be in the market up to 75% of working days per month. This includes overnight travel, out of state in some cases. On-site presence in properties within the division up to three (3) weeks per month.
Multi-unit property management experience required.
Management experience with leaders of leaders.
Excellent time management and multi-tasking skills utilizing cadence of calendars and schedules.
Excellent customer service, sales experience, phone skills, organizational skills, computer skills, including Microsoft Office: Outlook, Teams, PowerPoint, Word, Excel and Power BI.
Accurate record keeping and filing. Proficient math skills for auditing purposes, cash handling experience.
Host and/or attend virtual meetings, supporting a culture of being on camera when possible.
Must have a reliable vehicle, a valid driver's license, and insurance.
Must be able to pass and maintain a clean criminal background check.
Work Monday-Friday from 9am to 5pm and may be on call on Saturday and Sunday.
Must live within 20 miles of the market area for this specific job posting or be open to relocating to within 20 miles of the geographical area for this specific job posting. Must also live within 50 miles of a major airport.
Must have a reliable and secure internet connection.
Operations Executive
Senior operations manager job in Phoenix, AZ
About Us
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.
The Role We Want You For
As an Operations Executive, you will play a pivotal role in overseeing and driving the successful execution of design-build projects. Serving as the primary point of contact for clients, project teams, and design departments, you will ensure that projects are completed on time, within budget, and to the highest standards of quality. You will work closely with marketing, pre-construction services, business unit leaders, and operations to manage project phases including scheduling, subcontractor buyout, cost control, and project closeout. Additionally, you will mentor and manage Project Managers and Engineers, ensuring team success and project excellence.
The Specifics of the Role
Oversee a large-scale project 500M-1B in value, or multiple projects.
Serve as the single point of contact for clients, design teams, and project staff, ensuring seamless communication and execution.
Lead and coordinate project phases from planning to closeout, ensuring quality and timely delivery.
Develop detailed project contract status reports and project site logistics plans.
Oversee pay request processes, monitor project costs, and track job cost reports.
Analyze and forecast quarterly total cost projections and labor costs.
Ensure timely procurement of materials and equipment while monitoring subcontractor buyouts.
Collaborate with Preconstruction services to oversee the bidding process.
Ensure compliance with safety, EEO, and Affirmative Action program requirements.
Lead quality processes and monitor project training and development programs.
Manage the project closeout process, ensuring adherence to schedules and final deliverables.
Assist in tracking back charges, change orders, and budget adjustments.
Mentor and manage project teams, fostering collaboration, problem-solving, and innovation.
Lead through change, build consensus, and motivate teams to achieve goals.
Requirements
Bachelor's degree in Construction Management, Engineering, or a related field.
20-25 years of experience in construction project management.
Strong knowledge of construction principles and practices with a proven track record of managing large-scale projects.
Excellent leadership and team management skills, with experience mentoring and developing talent.
Strong problem-solving abilities and adaptability when dealing with various stakeholders.
Entrepreneurial mindset with the ability to work both independently and collaboratively.
Proficiency in leading project teams, managing subcontracts, and handling subcontractor relations.
Familiarity with safety protocols, EEO requirements, and quality control standards.
Ability to physically navigate job sites, including climbing ladders and multi-floor scaffolding.
Able to lift up to 50 lbs.
Some Things You Should Know
Our clients and projects are nationwide - Travel will be required.
No other builder can offer the collaborative design-build approach that Clayco does.
We work on creative, complex, award-winning, high-profile jobs.
The pace is fast!
This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.
Why Clayco?
2025 Best Places to Work - St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
2025 ENR Midwest - Midwest Contractor (#1).
2025 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5).
2025 ENR Top 100 Green Contractors - Green Contractor (Top 3).
2025 ENR Top 25 Data Center Builders - Data Center Contractor (Top 3).
Benefits
Discretionary Annual Bonus: Subject to company and individual performance.
Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
Compensation
The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.
Senior Preconstruction Manager
Senior operations manager job in Scottsdale, AZ
Come join a well-established commercial contractor with nearly 40 years of success in building some of the most exciting projects in the Southwest! As a key leader in preconstruction services, you'll have the opportunity to shape the future of major projects and grow within a respected, locally-owned firm in Arizona.
Govig - Your #1 full-service recruiting firm, your access to the best opportunities available, is seeking a SENIOR PRECONSTRUCTION MANAGER for a commercial construction-based company in Scottsdale, AZ.
About the company. Founded in 1986, our client is a premier Arizona-based general contractor with a reputation for integrity, accountability, and delivering results. Specializing in commercial projects throughout the Southwest, they consistently exceed client expectations with a commitment to quality and long-term relationships.
About the position. The Senior Preconstruction Manager has the overall responsibility, with the help of the Director of Preconstruction, for the successful delivery of preconstruction services from marketing and negotiating of the preconstruction agreement through successful GMP and project turnover to the construction team. Responsibilities will include but are not limited to:
Lead the preconstruction services by budgeting, scheduling, or organizing, defining roles and responsibilities with input from the construction operations team.
Prepare conceptual, schematic, design development and GMP estimates and deliverables as required to support preconstruction activities and clients
Contribute to the development of standards, processes, practices, etc. as needed for the Preconstruction Services to be a “Top of Class” provider in the construction industry.
Attend regularly scheduled meetings with project Architects and customers as appropriate to acquaint them with unresolved problems and to ensure an adequate degree of coordination is being made to have accurate bidding documents.
Manage and update project budgets as required while monitoring design scope changes that affect budget and/or schedule.
Keep customer fully informed of preconstruction progress on the project and of any significant technical problems/solutions and their effect on design and/or costs.
Identify and promote solution to any problem, which might impede progress of the project or adversely affect customer and architect relations.
Lead value engineering and value enhancement efforts as required to serve the client including development of items and lists, compilation of ideas and presentation of information to the client.
Attend meetings with potential clients and develop relationships that will potentially lead to additional work for the company.
What you need. To effectively thrive in this organization, the Senior Preconstruction Manager will have:
Bachelor's degree in relevant field
8+ years of consistent estimating experience on large commercial construction portfolio.
Working knowledge of construction contracts
Exceptional communication and interpersonal skills
Self-motivated professional with strong work ethic and attention to detail
Ability to work autonomously and deliver results
Demonstrates integrity, aligning with company values and customer expectations
Store General Manager - Greater Phoenix Area
Senior operations manager job in Phoenix, AZ
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.
Position Overview
The General Manager is responsible for leading through Petco's vision of "Healthier Pets. Happier People. Better World." in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results.
Position Responsibilities
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.
Create a professional environment that inspires and encourages the growth and engagement of partners.
Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction.
Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs.
Responsible for all partner performance management in the Pet Care Center.
Demonstrate and support a continuous improvement and growth mindset.
Performance
Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.
Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events.
Process
Ensures the proper health, appearance, welfare, and proper handling of all animals.
Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.
Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.
Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.
Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.
Responsible to maintain the Pet Care Center's professional image, appearance, and cleanliness.
#LI-NN1
Other Essential Duties
MODEL INSPIRING LEADERSHIP . Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth.
PROMOTE SAFETY . Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center . Bottom line, the safety of partners, guests and pets is our #1 priority.
FOSTER A COLLABORATIVE CULTURE . Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.
PRIORITIZE TALENT DEVELOPMENT . Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco's partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment.
ENGAGE AND BE PRESENT. Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment.
Education and Experience
In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service.
Excellence in communication and computer skills are also required.
Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.
A working knowledge of general business practices is highly desirable, as are strong organizational skills.
A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals.
Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
Contacts
This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
#PetcoGM
For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda .
Store Manager
Senior operations manager job in Scottsdale, AZ
At Cyclologic, we are leaders in cycling analysis technology and innovation. From elite athletes to recreational riders, we provide cutting-edge bike fitting solutions using advanced 2D/3D motion capture, pressure analysis, and performance data. With three state-of-the-art fit studios and a global reputation, we support cyclists, retailers, manufacturers, and medical professionals with the tools, education, and expertise to achieve peak performance.
The Opportunity
The store manager is responsible for the overall revenue and customer experience at Cyclologic. The store manager will work closely with our team to ensure that all merchandising, sales and hospitality experiences are executed per Cyclologic's vision. Role will involve weekends and holidays and may personally handle customer complaints from time to time.
· Achieve revenue goals, manage bike delivery pipeline and sales leads in CRM system
· Maintain customer experience through positive team member interaction and store presentation
· Lead all staff in Cyclologic's culture of world-class hospitality and community building
· Develop and manage Cyclologic's retail experience
· Manage the delivery of the clients' expectations of products and services
· Organize, implement and validate staff sales and product training
· Create and maintain store staff coverage schedules
· Supervise actions of everything related to retail within the Cyclologic vision and CEO input
· Demonstrate teamwork by assisting and cooperating with co-workers as needed
· Have appropriate communication strategies for each team member
· Maintain confidentiality of all company and all customer information
· Representing company in areas of public relations like store events, and group rides
· Implement individual employee sales tracking
· Training and mentorship of all employees in maximizing sales, and performing daily tasks
· Manage preparation of displays, merchandise, and presentations
· Oversee and ensure compliance of all staff with established company policies
· Manage and assist the store team in maintaining housekeeping standards
· Manage and assist in physical inventory counts (both cycle and end of year)
· Manage and assist in purchasing and receiving
· Must be comfortable with a dynamic and fast paced environment
Reports to CEO
Schedule:
· Must be available to work Saturdays
Why Cyclologic?
You'll join a team that lives and breathes cycling and strives to elevate every rider's experience. We're committed to innovation, professional growth, and creating a supportive environment for both staff and clients.
Director of RCM Operations
Senior operations manager job in Phoenix, AZ
Job DescriptionDescription:
The Director of Revenue Cycle will be responsible for optimizing revenue capture, ensuring timely and accurate billing and collections, and maximizing reimbursement while maintaining compliance with regulatory requirements. The ideal candidate will have a strong background in revenue cycle management, excellent leadership skills, and a commitment to achieving financial excellence in healthcare.
Responsibilities:
Revenue Cycle Oversight: Provide strategic leadership and direction for the revenue cycle department, including billing, coding, collections, and accounts receivable management. Develop and implement policies, procedures, and best practices to optimize revenue cycle processes and improve financial performance. Monitor key performance indicators (KPIs), revenue metrics, and financial benchmarks to assess revenue cycle performance and identify opportunities for improvement.
Billing and Claims Management: Oversee the billing process, including charge capture, claims submission, and revenue recognition, to ensure accurate and timely billing of services rendered. Monitor claim denials, rejections, and appeals, and implement strategies to minimize claim errors and maximize clean claim submission rates. Ensure compliance with billing regulations, coding guidelines, and payer requirements to optimize reimbursement and minimize revenue leakage.
Accounts Receivable Management: Manage accounts receivable processes, including payment posting, denial management, and accounts receivable follow-up, to reduce outstanding balances and improve cash flow. Analyze accounts receivable aging reports, identify trends, and implement strategies to reduce days in accounts receivable and optimize collections.
Revenue Integrity and Compliance: Ensure compliance with healthcare regulations, billing standards, and payer policies related to revenue cycle management, including HIPAA, CMS, and other regulatory requirements. Conduct regular audits and reviews of revenue cycle processes, documentation, and coding practices to ensure accuracy, completeness, and compliance.
Financial Analysis and Reporting: Generate and analyze financial reports, revenue cycle performance metrics, and key performance indicators (KPIs) to monitor financial performance, identify trends, and support decision-making. Prepare and present revenue cycle performance reports, variance analyses, and recommendations to senior leadership and stakeholders.
Staff Leadership and Development: Lead and develop the revenue cycle team, providing guidance, training, and support to ensure a high level of performance, productivity, and professionalism. Foster a culture of accountability, collaboration, and continuous improvement within the revenue cycle department.
Requirements:
Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field required; Master's degree preferred.
Minimum of 7-10 years of progressive experience in revenue cycle management, with at least 3-5 years in a leadership or managerial role.
Must have Athena collector background and experience.
Coding experience.
Strong knowledge of revenue cycle processes, healthcare billing regulations, coding guidelines, and payer reimbursement methodologies.
Experience with healthcare revenue cycle software systems (e.g., Epic, Cerner, Meditech) and financial reporting tools.
Excellent analytical, problem-solving, and decision-making skills.
Strong leadership, including past team management of both internal and external third-party teams.
Successful experience with change management, and the ability to work both high level strategically and drive tactically to cover support with billing and coding.
Effective communication, interpersonal, and negotiation skills.
Demonstrated ability to drive process improvements, optimize revenue performance, and achieve financial goals.
Athena reporting experience and experience in women's healthcare preferred but not required.
Fleet Operation Program Manager
Senior operations manager job in Phoenix, AZ
+ The Program Manager will define and launch new processes to sustainably scale Event Response operations, lead continuous improvement initiatives to drive operational efficiency, and collaborate with cross-functional teams to ensure the successful evolution and execution of vendor programs.
+ They will also report on the health of operations, be accountable for business KPIs, and manage cross-functional programs through their full lifecycle.
**Responsibilities:**
+ Define and launch new processes to sustainably scale our Event Response operations through vendor partners.
+ Lead continuous improvement initiatives to drive operational efficiency and minimize defects.
+ Collaborate effectively with cross-functional teams to ensure the successful evolution and execution of vendor programs.
+ Report health of operations in required forums, providing the right level of details, and escalate as necessary.
+ Be accountable for your business's Key Performance Indicators around growth, staffing to demand, etc.
+ Plan and execute against short-term and long-term Event Response program milestones.
+ Independently manage existing and new cross-functional programs through their full lifecycle to meet team-level objectives.
+ Listen effectively to stakeholders, communicate program goals, progress, and health to them in a manner tailored to their interests and concerns at all levels, and to drive understanding and inform decisions.
**Experience:**
+ 6+ years of experience as PgM
+ Excellent in planning and can leverage at least one of execution methodologies (e.g. Agile, Waterfall, etc.) to make teams more effective.
+ Excellent in communications management and tailoring to different audiences.
+ Ability to listen effectively to stakeholders, to communicate program goals, progress, and health to them in a manner tailored to their interests and concerns at all levels, and to drive understanding and inform decisions.
+ Ability to organize and manage the activities to deliver results on time.
+ Effectively monitor and communicate progress, risks, and mitigations.
+ Ability to forge and maintain effective program teams within and across an organization, understand and address their needs and health, and support them throughout the lifecycle of their undertaking.
**Skills:**
+ Program Management /Project Management
+ Fleet Operations
+ Vendor & Stakeholder Management
+ Analytical & Reporting background
+ Continuous Improvement
**Education:**
+ Bachelor's Degree
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Vice President of Operations
Senior operations manager job in Scottsdale, AZ
The Vice President of Operations oversees all operational performance across Roberts Resorts & Communities' manufactured housing communities, RV resorts, and outdoor hospitality assets. This role is responsible for driving financial results, strengthening resident and guest experience, developing high-performing teams, and ensuring operational consistency across a multi-state portfolio.
The VP leads Regional/General Managers and indirectly supervises property-level teams, ensuring each community operates at the highest standards. This includes oversight of day-to-day operations, occupancy growth, community expansion, lot/build site development, and collaboration with construction partners and local agencies.
This position requires a strong operator who can scale systems, elevate accountability, and ensure exceptional hospitality across every Roberts property.
ABOUT ROBERTS RESORTS & COMMUNITIES
Operating nationally and rapidly expanding, Roberts Resorts & Communities is on a mission to build community and fulfill dreams. Guided by our core values-resourcefulness, integrity, passion, and epic customer service-we serve over 30,000 families across the country.
We are committed to creating meaningful impact, delivering exceptional experiences, and building vibrant communities. If you're energized by growth, driven by values, and passionate about service, join us in shaping the future of our organization.
PERFORMANCE OBJECTIVES
Oversee P/L Responsibilities: Review financial statements, performance data, and operational KPIs to ensure all MH and RV assets meet or exceed financial targets. Work closely with Finance, Accounting, and the COO to ensure strong NOI performance.
Monthly Variance & Performance Reviews: Partner with the COO to analyze property variances, identify operational and financial opportunities, and implement corrective action plans.
Managerial Accountability: Set clear expectations for Regional and General Managers, ensuring goals align with company strategy and are executed consistently.
Budgeting & CapEx Planning: Lead annual operating budget development and capital planning to support both property improvement and long-term growth.
Portfolio Standards: Conduct routine Facility Standards Reviews (FSR) and Safety Reviews (SSR) across all MH communities and RV resorts, ensuring unparalleled safety, cleanliness, and presentation.
Financial Controls: Review and approve invoices in a timely manner, supporting accurate forecasting and disciplined financial operations.
Talent Recruitment & Development: Lead recruitment, selection, and development of operations leaders to strengthen the performance and culture of the organization.
Operational Communication: Hold routine meetings with managers, sales teams, and field leaders to maintain alignment and operational execution.
Sales & Occupancy Collaboration: Work closely with regional sales leaders to drive occupancy, revenue, and resident/guest retention.
Marketing Partnership: Support regional and property-level marketing initiatives to strengthen brand visibility and drive demand.
Resident & Guest Experience: Review feedback, identify trends, and guide teams to elevate hospitality and community experience across all asset types.
Portfolio Presentation Standards: Ensure every community and resort meets the company's expectation of best-in-class presentation, maintenance, and environmental aesthetics.
Engagement & Programming: Support annual community programming, resident engagement activities, and events that build connection and drive satisfaction.
Training & Culture Development: Lead ongoing operational training, leadership development, and team-building efforts to reinforce culture and improve performance
Requirements
KEY COMPETENCIES
Financial Management: Proven ability to meet or exceed NOI targets through disciplined budget management and revenue optimization.
Quality Assurance: Track record of maintaining high inspection scores and enforcing consistent operational standards.
Reputation Management: Experience sustaining strong online reviews and resident/guest satisfaction through proactive service leadership.
Engagement Programming: Ability to develop resident/guest programming that builds community and enhances experience.
Training & Development: Skilled at building strong teams and facilitating structured training across multiple locations.
Strategic Thinking: Ability to scale systems, improve efficiency, and lead growth initiatives across a broad portfolio.
Communication: Clear communicator with strong interpersonal ability across all organizational levels.
Leadership: Inspires teams, drives accountability, and leads with clarity and service.
Problem Solving: Strong analytical skills, with the ability to diagnose issues and implement effective solutions.
Adaptability: Thrives in a fast-paced, high-growth environment with evolving priorities.
EDUCATION & EXPERIENCE
Minimum 5 years of leadership experience in MH, RV, hospitality, multifamily, or outdoor hospitality operations, overseeing multi-site teams.
Strong financial and operational acumen, including budgeting, forecasting, and expense control.
Demonstrated success in improving property performance, guest/resident satisfaction, and operational consistency.
Proven leadership and communication skills with experience developing large, distributed teams.
Ability to drive strategy, operational efficiency, and cultural alignment across diverse asset types.
BASICS
Travel: 75%+
Reports to: Chief Operating Officer
PHYSICAL REQUIREMENT
Physical Activities: Constantly sit; Frequently stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear
Lifting Requirements: Up to 25 lbs.
Environmental Conditions: Extreme heat, temperature changes, noise
BENEFITS & PERKS
We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:
Medical, Dental, and Vision coverage for you and your dependents
Employer-paid life insurance for peace of mind
A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
80 hours of PTO plus 11 paid holidays to recharge and refresh
401(k) with a 3% company match to invest in your future
The chance to be part of an inclusive, supportive community where your contributions matter
Complimentary stay at one of our resorts - enjoy the lifestyle you help create!
COMMITMENT TO DIVERSITY
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to *********************.
Salary Description $175,000 - $200,000
Easy ApplyAdministrative Operations Manager
Senior operations manager job in Tempe, AZ
Administrative Operations Manager Type: Charter Job ID: 131572 County: East Maricopa Contact Information: ASU Preparatory Academy 1130 E University Dr. #230 Tempe, Arizona 85044 District Website Contact: Kathy Piippo Phone: ************ Fax:
District Email
:
Salary Range:
$42,500.00 - $52,000.00 USD annually.
As part of Arizona State University's charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program, taking fundamental responsibility for the communities we serve.
This position is essential to the daily operation and efficiency of the school front office, supporting the campus principal in overseeing scheduling, safety, communications, logistics, and the school's budget. It serves as a key operational partner in all school functions, with a primary focus on running a responsive, organized, and welcoming front office. Success in this role means managing day-to-day operations with professionalism, ensuring students, staff, and families feel supported, and that the campus runs smoothly. By aligning systems with the school's mission and playing a critical role in campus safety and communication, this position is central to fostering a safe, positive, and high-functioning school community.
QUALIFICATIONS:
* Bachelor's degree or higher preferred.
* 5 years experience supporting educational leadership and/or office management within a school setting.
* Ability to maintain confidentiality and discretion.
* Ability to read, speak, and/or write in Spanish, preferred but not required.
* Active Arizona Department of Public Safety (DPS) issued IVP Fingerprint Clearance Card.
* Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities may be considered.
DUTIES AND RESPONSIBILITIES:
* Lead the front office team to ensure efficient daily operations and a welcoming environment
* Facilitate regular front office team meetings to align on priorities, procedures, and service standards
* Serve as the liaison between the Site Principal and front office staff, ensuring clear communication and follow-through on tasks
* Support the Site Principal with a wide range of administrative, operational, and financial tasks
* Manage the opening and closing procedures of the school site
* Oversee school scheduling, including special events, field trips, transportation, and other campus functions
* Coordinate and manage community use of school facilities
* Support the Site Principal in managing and monitoring the school budget, including preparing financial reports and processing purchase orders and reimbursements
* Collect and reconcile funds (e.g., field trips, tax credit, student council), and prepare school cash/check deposits
* Process and maintain accurate records, including correspondence, time cards, supply budgets, and recordkeeping systems
* Monitor and approve employee time cards, ensuring proper coding and administrative approval in Workday
* Coordinate staff scheduling and arrange substitute coverage through the school's substitute system
* Maintain equipment, textbook, and supply inventories
* Support the campus SEL team by coordinating parent meetings related to student discipline and attendance
* Access student databases to retrieve and manage student information
* Oversee and support school public relations and communication efforts, including school-wide messaging to families and the community
* Support the health office as needed under the guidance of the school nurse, including assisting with minor health concerns and student safety needs
* Maintain confidentiality in all aspects of the role
* Receive and screen telephone calls and visitors, schedule meetings and events, and support daily front office operations
* Interpret and explain school policies and procedures in response to inquiries
* Evaluate and resolve operational problems within the scope of the position
* Additional duties may be assigned as necessary
KNOWLEDGE, SKILLS AND ABILITIES
* Demonstrates leadership skills, including the ability to guide a team, make informed decisions, and support school-wide initiatives
* Demonstrates excellent reading, writing, computation, technology, and communication skills
* Demonstrates the ability to perform routine clerical tasks
* Ability to maintain confidentiality
* Demonstrates ability to communicate effectively both orally and in writing
* Demonstrates ability to work cooperatively with others
* Demonstrates ability to multitask in a high-energy working environment
* Knowledge of standard office policies and procedures
* Knowledge of bookkeeping, budgeting, and records management
* Experience in leading staff to achieve customer service and operational goals
* Skill in the use of MS Office and other software/applications
* Ability to articulate, represent a professional demeanor, and take initiative
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs, such as boxes, supplies, etc. Specific vision abilities required by this job include close vision, such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.
LOCATION:
Downtown Phoenix
TRAVEL:
Occasional travel may be required for site visits, meetings, trainings and/or conferences. Locations may vary and may require overnight stays.
This job description is subject to change at any time.
Other:
What about learning drives us to do more than deliver the lesson? Maybe we're overachievers. Or maybe we just know what real impact looks like. Each one of us has seen passion win over fear, vision become relentless focus and belief in human potential make it all the way to the finish line.
Our mission is to design new models for educational success and raise academic achievement for all learners. Are you ready to find a career with a company whose mission, vision, and values align with yours? Can you see yourself fitting into this mission with us?
For more information please visit: ********************************
Event Operations Manager
Senior operations manager job in Scottsdale, AZ
Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. This isn't any ordinary office; it's the beginning of a bowled new career as an Event Operations Manager.
Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center's General Manager, the Event Operations Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match.
ESSENTIAL DUTIES:
Get a glimpse of all you'll experience as an Event Operations Manager
BE THE HOST WITH THE MOST
Host special events; manage your team of event hosts; oversee all setup of appropriate areas
BRING THE PARTY TO LIFE
Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again
CONNECT WITH YOUR CLIENT
Make a personal connection with your event contact and ensure that all of their guests' needs aren't just met, but exceeded; consistently promote this guest-focused approach to hosting
ALWAYS BE IMPROVING
Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
MANAGE THE TEAM
Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies
REMAIN FLEXIBLE
Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center
WHO YOU ARE
You're an event professional who knows that the secret to every great party is a room full of satisfied guests. Your guest service radar is finely tuned and you impart that mindset to all of the event hosts whom you manage. You have experience leading a team and knowledge of the hospitality industry and event planning/execution. You're also a rock-solid communicator whose interpersonal skills are second to none. And since events aren't always 9 to 5, you're flexible to work a variety of shifts, from weekends and holidays to extended workdays.
DESIRED SKILLS:
Check out the desired skills below and see if you have what it takes to join our world-class team
1 Year+ of Management Experience
2+ Years Banquet Captain
Bachelor's degree
Knowledge of F&B and Hospitality Industry
Broad Knowledge of/Experience in Event Planning and Execution
Proficiency in MS Office Suite and database software preferred
Knowledge of POS register systems
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.
#LI-MR2
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
The pay range for this position is $26hr to $30hr.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
Auto-ApplyDirector of Manufacturing Operations
Senior operations manager job in Goodyear, AZ
GTI Energy is seeking a dynamic and results-driven Director of Operations to lead and scale our manufacturing and operational capabilities. This role is responsible for overseeing all day-to-day operations across the Arizona facility, ensuring safety, efficiency, quality, and on-time delivery. The Director of Operations will drive continuous improvement, support rapid growth, and foster a high-performance culture aligned with GTI Energy's values and vision.
Key Responsibilities:
Provide strategic and hands-on leadership across production, quality, logistics, inventory, facilities, and maintenance functions.
Manage daily plant operations to ensure performance targets are met or exceeded in safety, quality, cost, and delivery.
Build and maintain a strong, accountable operations leadership team through coaching, training, and development.
Identify operational inefficiencies and lead lean manufacturing, process improvement, and cost reduction initiatives.
Collaborate closely with HR, Engineering, Safety, and other departments to support cross-functional alignment and drive company-wide initiatives.
Ensure compliance with all federal, state, and local regulations including OSHA, EPA, and industry standards.
Oversee production scheduling, capacity planning, and materials flow to meet customer demand and minimize downtime.
Monitor KPIs and implement corrective actions as needed to achieve optimal performance.
Champion a strong safety culture by enforcing policies, addressing risks, and promoting safe work practices.
Support workforce planning, staffing needs, and labor utilization to align with operational goals.
Serve as a key operational voice in leadership meetings, contributing to long-term strategic planning.
Qualifications:
Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or related field required; Master's preferred.
Minimum of 10 years of progressive experience in operations, with at least 5 years in a senior leadership capacity within manufacturing.
Demonstrated success leading large teams and scaling operations in a fast-paced, growing environment.
Strong knowledge of lean principles, continuous improvement tools, and manufacturing best practices.
Proven ability to build systems, drive process discipline, and implement scalable infrastructure.
Excellent communication, problem-solving, and leadership skills.
Experience working with ERP systems and data-driven decision-making.
Why GTI Energy?
We are building something special - a fast-growing, innovation-driven company with a strong team culture.
Leadership opportunities to shape the future of operations.
Competitive salary, benefits, and advancement potential.
Operations Site Manager
Senior operations manager job in Tempe, AZ
Operations Site ManagerDepartment: Operations Employment Type: Full-Time Reports To: COO Salary: $85,000.00Company OverviewDMD Systems Recovery (DMD) is a certified B Corp specializing in IT Asset Disposition (ITAD) solutions. We uphold the highest environmental and security standards, delivering confidence to clients who value sustainability and data protection. Headquartered in Tempe, Arizona, DMD is a leader in electronics recycling and responsible asset management The Operations Site Manager is responsible for the leadership, management, and continuous improvement of all processing operations at the designated site. This includes overseeing receiving, sorting, data destruction, testing, shipping, and inventory management. The manager will drive operational excellence, ensure compliance with industry standards, and foster a culture of safety, quality, and high performance. This role is both strategic and hands-on, requiring the ability to lead teams, optimize processes, and deliver measurable results.Key ResponsibilitiesLeadership & Team Management
Interview, train, and develop a high-performing operations team.
Provide ongoing coaching, performance feedback, and career development opportunities.
Foster a positive, inclusive, and safety-focused work environment.
Manage scheduling, timecards, and attendance to ensure adequate staffing and productivity.
Operational Excellence
Oversee all aspects of ITAD processing, including receiving, sorting, testing, data wiping, refurbishment, shipping, and inventory control.
Ensure all operations meet or exceed company targets and Service Level Agreements (SLAs) for accuracy, throughput, and quality.
Implement and monitor key performance indicators (KPIs) to drive continuous improvement.
Maintain compliance with operational standards (e.g., ISO, R2, NAID) and company policies.
Process Improvement & Innovation
Identify opportunities to streamline workflows and enhance efficiency.
Lead the adoption of new tools, technologies, and best practices to improve client experience and operational outcomes.
Collaborate with cross-functional teams to implement process changes and resolve operational challenges.
Compliance & Safety
Ensure all site activities comply with environmental, health, safety, and data security regulations.
Conduct regular audits and risk assessments to maintain compliance and mitigate potential hazards.
Promote a culture of safety and accountability throughout the site.
Client & Stakeholder Engagement
Serve as the primary point of contact for site-level operational issues and client escalations.
Communicate effectively with internal and external stakeholders to ensure alignment and satisfaction.
Support business development initiatives by providing operational insights and expertise.
Reporting & Administration
Prepare and present regular reports on site performance, challenges, and improvement initiatives.
Manage resource allocation for the site.
Oversee inventory accuracy and asset tracking systems.
QualificationsEducation & Experience
High school diploma, GED, or equivalent required; Associate's or Bachelor's degree preferred.
Minimum 5 years of experience in production or operations management, preferably in ITAD, electronics recycling, or related fields.
At least 3 years of experience managing teams in a warehouse or processing environment.
Experience with reverse logistics, asset disposition, or supply chain management is highly desirable.
Familiarity with operational standards (ISO, R2, e-Stewards, NAID) and regulatory compliance.
Skills & Competencies
Strong leadership, coaching, and team-building skills.
Excellent communication, interpersonal, and conflict resolution abilities.
Analytical mindset with a focus on process improvement and problem-solving.
Proficiency with warehouse management systems (WMS), inventory tracking, and Microsoft Office Suite.
Ability to adapt to changing priorities and manage multiple tasks simultaneously.
Physical RequirementsAbility to stand for extended periods, squat, twist, bend, and lift 10-50 lbs (or more) regularly.
Reasonable accommodations will be provided for individuals with disabilities.Compensation & Benefits
Competitive salary, commensurate with experience and responsibilities.
Comprehensive benefits package, including health, dental, vision, paid time off, and retirement plans.
Opportunities for professional growth and advancement.
Additional InformationDMD is an equal opportunity employer.
Pre-employment drug screening and background checks are required.
Auto-ApplyBusiness Support Manager II - Global AML Ops Strategic Content Manager
Senior operations manager job in Chandler, AZ
About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.
Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.
The Business Support Manager II on the AML Strategy & Enablement team will design and deliver compelling, data-driven presentation materials that articulate the strategic vision, performance, and regulatory posture of our Anti-Money Laundering (AML) program.
Responsibilities:
* Transform complex data and compliance narratives into clear, persuasive stories for senior executive management and regulatory audiences
* Act as a trusted partner for AML
* Craft messaging frameworks for key organizational priorities, ensures consistency and professionalism in all content
* Leads efforts to simplify complex concepts for diverse audiences
Required Qualifications:
* 5+ years in financial services, compliance, or risk management with a focus on executive communications or strategic reporting
* Proven ability to design and structure executive presentations that tell a clear, compelling story; experience building frameworks and templates for strategic decks
* Advanced expertise in PowerPoint and visual storytelling techniques, including layout, design principles, and data visualization
* Advanced proficiency in data visualization tools (e.g., Tableau and Power BI)
* Strong understanding of AML concepts, regulatory frameworks, and risk management principles; ability to stay current on AML regulatory developments and industry best practices
* Ability to translate analytics and business insights into narratives that resonate with senior leadership
* Strong strategic thinking, problem-solving, and adaptability to shifting priorities and regulatory changes
* Exceptional written and verbal communication skills with a focus on persuasive storytelling; ability to manage sensitive information with discretion
* Excellent organizational and time management skills; self-starter with high energy and attention to detail, able to work with minimal supervision
Desired Qualifications:
* Bachelor's degree in communications, Business, Finance, Data Analytics, or related field
* Experience in executive communications, strategic messaging, or content development for leadership forums
* Familiarity with visual design best practices and tools beyond PowerPoint
* Experience with OCC, Federal Reserve, and other regulatory expectations
* Ability to coach stakeholders on effective storytelling and presentation delivery
* Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational levels
* Expertise in executive reporting or board-level communications
Shift:
1st shift (United States of America)
Hours Per Week:
40
Manager Site Operations
Senior operations manager job in Litchfield Park, AZ
WHO WE ARE
At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit ***************
WHAT YOU GET TO DO
Be the customer-facing voice for Knapp Inc. You are responsible for all communication between our Customer and your team and the Director RBS Operations. You will attend all production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team and would see the value we bring to their organization. You are responsible for developing a budget with the Director RBS Operations and then managing that budget with our Customer as deemed necessary. It is critical that you and your team treat our Customer with respect and that you and your team always act in a professional manner.
Through your on-site leadership team, you will be responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems, and storage and picking systems installed at our Customer's locations. This also includes being responsible for building and maintaining customer relationships at our Customer site(s) understanding and leading our preventive and predictive maintenance programs, following all SOP's, Safety Policies, etc. You will make sure your leadership team identifies the appropriate time to escalate the issues in compliance with the agreed-upon escalation procedures.
Leadership Overview:
Provide strategic leadership and guidance to Resident Site Engineering Manager and team
Carry out leadership responsibilities in accordance with the organization's policies and applicable laws
Perform ultimate site supervision and leadership
Oversee candidates in the process of interviewing, hiring, and training of potential site team
Plan, assign, and direct work
Be responsible to appraise performance of first level management team
Reward and disciplining employees as the leader of the leadership team
Address complaints and assist in providing appropriate resolutions as and when needed
Job Summary:
Lead and manage a team to provide first-class maintenance; support in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our Customers location
Reporting to the Director RBS Operations , the Site Operations Manager will be eager and determined to succeed, through leadership with regards to responsiveness and service for the Customer
Create a safety culture in all activities undertaken by you and your site team
Essential Functions and Responsibilities:
This position requires a wide range of responsibilities including, but not limited to, the following:
Provide excellent customer service to strengthen Knapp's reputation
Provide value that our Customer can see and understand
Gain a positive reputation by providing a rapid and effective support
Manage site budgets and associated commercial activities
Oversee tasks by developing team skill sets to ensure delivery of defined Service Level Agreements (SLA)
Oversee, as an on-site representative, all system improvements and installations
Oversee all training requirements, both technical and regulatory
Mentor, coach, teach and develop on-site staff and resources
Increase the scope and efficiency of Knapp's support solutions
Be an effective manager focused on team development
Provide guidance to your team to work against timeframes to complete reactive repairs
Interact with the on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner
Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessments
Provide monthly summary and detailed reports covering commercial and technical activities
Improve the service level and optimize resource utilization through adoption of industry best-practices
Manage through direct reports the provision of quality support and maintenance services of all live information systems
Plan and implement system security policy
Manage through direct reports the daily activities of all personnel
Appreciate and value cultural diversity
Promote alignment of Material Handling Equipment (MHE) maintenance objectives
Resolve any resourcing issues beyond the Resident Site Manager's control or responsibilities
Champion internal Maintenance Team review meetings
Manage process improvements to ensure that the delivery of services increases customer satisfaction
Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial return
Develop and manage maintenance budgets and cost projections
Provide management of the supply chain and, in particular, ensure the cultural alignment of sub-suppliers
Provided leadership in the management of maintenance interfacing with Knapp's nominated supplier(s) and sub-supplier(s)
Ensure that every team member fully understands the commercial implications of any decision they make
Accountable for Quality, Health, and Safety within the maintenance scope
Monitor and update the MHE risk register
Continually assess and fulfil the supplier's resource requirements
Responsible for the production and maintenance of the MHE Planned Preventative Maintenance (PPM) work schedules
Assist with the identification and monitoring of the MHE Maintenance Team's interfaces
Liaise with the Customer's Operations Shift Managers & supplier's First Line Managers to ensure a safe and an efficient management of the MHE scope of work
Assess and report MHE progress and attendance at the meetings
Assist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and procedures
Approve revised MHE documents, drawings and correspondence prior to their issue
Manage MHE and the Maintenance Cost Plan (MCP)
Monitor progress of associated sub-suppliers
Ensure timely supply of the MHE maintenance hardware
Assist with MHE Quality, Health, and Safety within the MHE maintenance scope
Continue the MHE Health and Safety File
Accountable for the ultimate correctness and proper allocation of all spares inventory
Serve as the custodian of the site escalation and grievance procedures related to the MHE maintenance scope
Participate in work-related performance training and individual improvement programs
Perform other duties as required that are commensurate with the role
Responsible for responding to and addressing emergency calls
WHAT YOU HAVE
Authorization to work in the U.S.
Passport or ability to obtain passport
Work on weekends and/or overtime as required
Professional office etiquette is required at all times
Occasional travel required
Physical requirements may include:
sitting, squatting, walking, reaching out to arm's length, reaching over-head, lifting between 50-100 pounds, and reading
WHAT YOU WILL GET
Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
Auto-Apply