Associate Center Operations Director - Orlando Market
Senior operations manager job in Orlando, FL
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients
Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Spoken and written fluency in English
This position requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
PAY RANGE:
$81,202 - $116,002 Salary
EMPLOYEE BENEFITS
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We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
Healthcare Regional Manager of Operations
Senior operations manager job in Orlando, FL
Regional Manager of Operations
Full Time, Monday through Friday
The Regional Manager of Operations is responsible for directing the operational performance of a defined Florida region, ensuring that clinical teams are supported, facility partners receive consistent, high-quality service, and market goals are achieved. This role oversees day-to-day operational execution, coordinates provider coverage, strengthens relationships with facility leadership, and collaborates with senior leadership on growth and service optimization. The position requires a hands-on manager who can balance daily demands with broader strategic planning.
Primary Duties
Clinical Workforce Coordination
• Manage staffing assignments and scheduling for clinical providers across multiple facilities.
• Ensure adequate daily and after-hours coverage according to service needs.
• Monitor visit volume, workflow efficiency, and documentation turnaround to ensure expectations are met.
• Address performance concerns, attendance issues, and quality matters in alignment with internal guidelines.
Facility Relationship Management
• Serve as the main operational contact for facility administrators and leadership teams.
• Conduct routine check-ins with facilities to evaluate service satisfaction, resolve concerns, and identify opportunities for improvement.
• Support the introduction of new clinical staff into facilities, assisting with orientation to workflows and expectations.
Operational Leadership and Support
• Partner with senior operational leaders to implement service initiatives and market-specific strategies.
• Provide guidance to administrative and operational support personnel assigned to the region.
• Review internal processes and propose improvements to increase efficiency, communication, and care coordination.
• Assist with planning and execution of facility launches, coverage transitions, and expansion of services in the region.
• Ensure compliance with company standards, regulatory requirements, and best practices within post-acute and long-term care settings.
Qualifications
• At least five years of experience in healthcare administration, operations, or clinical support roles.
• Background in skilled nursing, post-acute care, or senior care strongly preferred.
• Experience managing or coordinating providers, clinical teams, or healthcare staffing operations.
• Bachelor's degree in Healthcare Administration, Business, or a related field; advanced degree preferred.
• Strong communication and relationship-building skills, especially with facility leadership.
• Proficiency in general office software and healthcare technology platforms.
• Ability to travel within the regional market; reliable transportation required.
Assistant Operating Director
Senior operations manager job in Orlando, FL
Orlando, FL, (SE Orlando, FL Office Location) | Full-Time | Leadership Role | $55,000 + Benefits & Bonus Opportunities
At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.
We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.
Office Leadership & Operations
Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture.
Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
Share on-call rotation with office leadership.
Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
Assist with recruiting, onboarding steps, and staff oversight to support office growth.
Client Care & Quality Assurance
Oversee scheduling operations to ensure timely coverage and an excellent client experience.
Respond to client escalations with urgency, professionalism, and empathy.
Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
Ensure state-required supervisory visits are completed (as applicable).
Serve as a backup for client assessments when the Operating Director is unavailable.
Qualifications
Bachelor's Degree preferred but not required, high school diploma or equivalent required.
2+ years of experience in management, leadership operations, or human resources.
Experience hiring, recruiting, training, scheduling, and supervising staff.
Leadership experience within the healthcare or home care industry.
Ability to work autonomously in a fast-paced environment.
Comfort managing multiple priorities and shifting needs throughout the day.
Other Requirements
Valid driver's license and auto insurance.
High proficiency with technology, especially Google Workspace.
High attention to detail and exceptional follow-through skills.
Strong communication and interpersonal skills.
Compensation & Benefits
$55,000 starting salary
Growth Bonuses
Medical, Dental, Vision benefits package.
12 days of PTO annually.
Phone stipend.
Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.
Why You'll Love This Role
You are the central in-office leader, ensuring clarity, rhythm, and daily operational success.
You will directly shape staff performance, team culture, and client experience.
You'll grow in leadership through hands-on coaching, development, and operational oversight.
Your work makes a direct impact on seniors, caregivers, and families in your community.
Join a mission that matters.
If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us.
**
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
General Manager
Senior operations manager job in Orlando, FL
Job Title: General Manager
More about IRT:
Millenia700 & M2 at Millenia are vibrant multi-family communities within IRT, a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. At IRT, we're committed to delivering an exceptional living experience, understanding that home is more than just a place-it's where lives unfold. We're equally dedicated to providing our employees with an amazing place to work, fostering growth, and celebrating success.
Opportunity Overview:
The General Manager oversees the operations, performance, and profitability of multiple apartment communities within their portfolio. They ensure each property aligns with company policies, standards, and leadership expectations while delivering exceptional resident experiences. This role leads, coaches, and develops on-site teams and works closely with other departments to maintain high levels of customer service and resident satisfaction.
Your Day-to-Day:
Oversee daily operations across multiple communities, including leasing, maintenance, marketing, and administration
Drive financial performance by boosting revenue and controlling expenses
Manage budgets and financial reports; provide variance explanations
Create and execute tailored marketing plans for each property
Ensure compliance with all applicable laws, including Fair Housing
Why You'll Love Working Here:
Comprehensive Training: Company-paid, in-person training in Tampa, FL, to set you up for success.
Growth Opportunities: Ongoing development programs to support your career advancement.
Recognition & Appreciation: We celebrate individual and team achievements through various initiatives.
Stability & Success: Join a best-in-class operator with a strong history and commitment to a sustainable future.
Excellent Compensation: Competitive base, pay plus commissions, bonuses, and stock awards.
Employee Ownership: Stock awards within your first year of employment.
Benefits: Best-in-class medical, dental, and vision insurance, rent discounts, generous PTO, paid holidays, 100% company-paid insurance (Life, AD&D, and Long-Term Disability), and a 401(k) with a 100% company match (up to 4%).
What We're Looking For:
Bachelor's degree or equivalent experience in property management
5+ years of property management experience
Strong financial and analytical skills
Excellent leadership, communication, and organizational abilities
Knowledge of Fair Housing laws and leasing regulations
State license (if required) in good standing
Valid driver's license and reliable transportation
Willing to travel up to 15%, including overnight stays
Requirement: Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date.
We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.
Pharmacy Operations Manager
Senior operations manager job in Lakeland, FL
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
Operations Project Management Manager (OPM M2)
Senior operations manager job in Apopka, FL
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
We are looking for you to join our team as an Operations Project Manager (OPM Manager M2) based out of Apopka, FL.
Northrop Grumman's semiconductor foundry, packaging, integration, and test lines have unique capabilities of supporting a range of production microelectronics and providing leading-edge technology development. The Apopka, Florida, wafer bumping µ-Line will support flip chip, 2.5D, and 3D packaging for internal production customers as well as emerging technology programs.
This role will support and manage our Advanced Packaging products and processes. This is both a functional management position with direct reports and a Project Leadership position. The Manufacturing Operations Project Managers are the interface between the Business Division and Manufacturing. This position is responsible for schedule management and cost accountability of Manufacturing activities for this Operating Unit and NGMC.
What You'll get to Do:
Manage the production execution for all programs.
Manage manufacturing cost and schedule performance.
Serve as Manufacturing Lead for all proposals.
Create and lead teams to resolve the issues adversely impacting the Manufacturing execution of the programs.
The Microelectronics Operations Project Manager serves as the manufacturing team liaison to/from program management, engineering, manufacturing operations, global supply chain, mission assurance, and customers.
Provide liaison with GSC and QME to ensure satisfactory program execution.
Understand and report on Manufacturing Operations status at the required level of detail to the Program Manager, Sector Executive Management, and customers.
Ensure Manufacturing has the needed resources (resources Manufacturing needs, as well as allocation of resources from Manufacturing) to execute the programs.
Development and delivery of presentations to customers, management, and other program stakeholders.
Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
Develop mechanisms for monitoring project progress and for intervention and problem-solving with program managers, line managers, and clients.
Serve as Functional Manager and direct the work of the reporting Operations Project Managers
Perform manpower planning and execute hiring to support the Business Division
Mentor, develop, and assess direct reports.
Provide strategic leadership to ensure all Program and Manufacturing objectives are achieved.
Provide Manufacturing expertise to support the strategic vision of the Business Division
Manages risks and opportunities for all Manufacturing scopes. Collaborates with all functional organizations to resolve any Manufacturing conflicts or challenges. Cost Account Manager (CAM) for Manufacturing Operations budget, including Earned Value Management reporting and variance reporting. Ensures that the required manufacturing and test resources are forecasted and secured to execute the job (people, equipment, and facilities).
Manufacturing representative at the program Configuration Control Board, ensuring proper implementation of design changes.
Active participant in program risk management activity, ensuring manufacturing risks are accurately portrayed in the program risk register.
Candidate must have demonstrated ability in working with cross-organizational teams and customers; the ability to set and clearly articulate goals/priorities and successfully communicate them to key staff; strong leadership skills; and a track record of building high-performance teams, with a particular focus on employee development, engagement, inclusion, and retention.
Basic Qualifications Operations Project Manager (OPM Manager M2):
Bachelor's degree with 8 years of relevant experience or master's degree with 6 years of relevant experience
2+ years' experience in Semiconductor or Advanced Packaging Manufacturing
5+ years of experience leading people and/or projects with 2+ years of direct people leadership experience
Experience working in Manufacturing, Engineering, Test, Production, Manufacturing or Industrial Engineering, Project Engineering, IPT, Operations Project Management (OPM), or similar roles.
Working knowledge of ERP systems and Material Requirements Planning (MRP) systems
Control Account Management experience, with earned value experience.
Program execution experience.
Experience with bases of estimates (BoE), shop order creation, and Earned Value Management Systems (EVMS)
Ability to receive and maintain a U.S. Government DOD Secret Clearance.
U.S. Citizen required
Preferred Qualifications Operations Project Manager (OPM Manager M2):
Bachelor's Degree in a STEM field and a master's degree
CAM certification
Demonstrated expertise in the following systems and concepts: - MRP and IMS Scheduling - SAP production planning and material management tools - ISE/CADSTAR - Earned Value Management - Continuous Improvement, Lean Manufacturing and Manufacturing
Experience leading Manufacturing proposal efforts that include labor quoting, schedule and capacity analysis, investment planning, and descriptive writing contributions
Active U.S. Government DOD Secret Clearance
MANUMS
Primary Level Salary Range: $111,700.00 - $167,500.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Auto-ApplyStore Manager
Senior operations manager job in Lady Lake, FL
At Sportsman's Warehouse, we provide outstanding gear and exceptional service to inspire outdoor memories.
Since 1986, when we opened our very first store in Midvale, UT, Sportsman's Warehouse has been on a remarkable journey. Today, we're proud to have grown to over 140+ locations across the United States and we're still expanding.
But our journey doesn't stop there. We're also committed to helping you craft your career path. At Sportsman's Warehouse, we believe in creating opportunities for individuals who are eager to begin their employment with us. We don't just offer jobs; we offer fulfilling careers with room to grow.
Benefits and Perks:
· Health, Dental & Vision Insurance
· Paid Time Off
· Industry Leading Employee Discounts
· Life Insurance
· 401K with Employer Match
· Employee Stock Purchase Plan
· Supplemental Insurance - STD, Critical Illness, Hospital Indemnification & Volunteer Life Insurance
· Employee Assistance Program
· Vendor SPIFF Opportunities
Join us, where every day is an adventure!
Purpose of Position:
The Store Manager is responsible for overall store management, enhancing the customer experience, meeting sales and profitability goals, and managing staff.
Essential Duties and Responsibilities:
Develop business strategies to raise our customer pool, expand store traffic, increase market share, and optimize profitability.
Meet sales goals by training, and providing feedback to sales staff
Ensure high level of customer satisfaction through excellent service
Maintain and review inventory, labor, department, and store sales reports
Oversee and audit cycle counts and price changes
Review and sign off on gun log paperwork and keep store compliant with all ATF regulations
Oversee opening and closing procedures
Manage the Pro-Form, Spiff, and ExpertVoice programs
Manage store events, hours, and employment opportunities on the Company website
Oversee sales training program, ensuring that all employees receive the required training on a semi-annual basis
Supervise merchandising of entire store ensuring that the entire store is clean, faced, and straight at all times
Work closely with buying staff to recognize sales trends and customer needs
Train, , and develop the Department Managers in their daily duties; including, hiring, personnel coaching, and management to assess training needs and build career paths
Enter and maintain Department Manager schedules in time and attendance system and back up payroll functions in Office Manager's absence
Work with the Facility Manager to maintain the appearance and functionality of the inside and outside of building and grounds, approve and manage all wildlife mounts displayed in the store
Address all issues that arise from staff or customers (complaints, grievances, etc.)
All other duties as assigned
What's the Culture?
Our Values for Success:
Outfitters Serving Outdoor Enthusiasts: Our customers come first, and our team is dedicated to helping them fully enjoy their outdoor adventures.
Adventures Are Better Together: We believe teamwork is essential for success, and we support each other in every endeavor.
Trust Is Our North Star: We are committed to transparency, honesty, and integrity in all that we do.
Hitting the Mark: Speed and accuracy matter, and we strive for excellence in every interaction.
Pioneering Spirit: We embrace innovation and adapt to change to remain leaders in our industry.
Qualifications:
Proven successful experience as a retail manager
Powerful leading skills and business orientation
Customer management skills
Strong organizational skills
Good verbal and written communication and interpersonal skills
Education/Experience:
Bachelor's degree in Business Administration or related field preferred
A minimum of 5 years of experience as a retail store manager required, preferably in the outdoor industry
Supervisory Responsibilities:
This position manages department managers.
Physical Activity: This role involves active movement, including talking, standing, lifting up to 20 lbs, and being on your feet for extended periods-perfect for those who enjoy a hands-on, dynamic workday.
Our Outfitters are the backbone of our stores, creating unforgettable experiences and being passionate advocates of our products. Whether you're just starting in retail or looking to take your skills to the next level, Sportsman's Warehouse offers ongoing training, advancement opportunities, and a supportive team environment.
As an Outfitter, you'll get to talk about the outdoor activities you love all day. Every customer interaction is an opportunity to share your passion for the outdoors and connect with people who love adventure just as much as you do. Imagine coming to work every day and discussing the best fishing spots, hiking trails, or camping gear-it's not just a job; it's a chance to live and breathe your favorite outdoor hobbies!
Apply Today to Start Your Adventure with Sportsman's Warehouse!
Join us in a dynamic, rewarding environment where you can grow your skills, earn additional rewards, and become part of a community that shares your passion for the outdoors.
Sportsman's Warehouse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability status, or any other characteristic protected by law.
Director- Cybersecurity Operations
Senior operations manager job in Orlando, FL
OUC - The Reliable One, is presently seeking a Cybersecurity Director to join the Digital Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are seeking a visionary and results-driven professional to lead enterprise-wide digital initiatives and oversee all aspects of cyber operations. This strategic leadership role is critical to executing our newly developed cyber operations strategy and ensuring a secure, scalable, and high-performing technology environment.
This position is strategic in nature, ensuring the right leadership is in place to execute the mission of our cyber operations team. With a newly developed cyber strategy ready for execution, this leader will bring the vision, experience, and drive to bring it to life-while also shaping the future of our digital transformation journey.
OUC is an industry leader and the second largest municipal utility in Florida, committed to innovation, sustainability, and our community. OUC's mission is to provide exceptional value to our customers and community by delivering sustainable, reliable services and solutions.
Click here to learn more about what we do.
Key Responsibilities:
Incident Response & Operational Excellence
* Provide strategic oversight of operations, ensuring effective monitoring, detection, and incident response aligned with ITIL best practices.
* Direct coordinated incident response efforts across technical and business units, ensuring timely resolution and continuous improvement through post-incident reviews.
* Drive standardization and automation across monitoring, detection, and response capabilities
* Monitor and audit security SOPs, infrastructure, and network architecture to ensure compliance with standards and policies.
* Lead and partner to report on the organization's security posture through monthly updates and varying leadership forums.
Planning & Project Execution
* Oversee the design and implementation of cyber strategies and solutions that will ensure secure and stable connectivity for all solutions, infrastructure and platforms.
* Oversee the deployment, integration, and optimization of security technologies and threat intelligence platforms.
* Continuously assess and recommend innovative technologies and best practices to enhance the security posture.
* Effectively manage multiple high-priority projects from initiation through closure.
Strategic Leadership & Team Development
* Lead the maturity and execution of OUC's multi-year cyber operations strategy
* Build and scale a high-performing security team through strategic hiring, mentorship, and development.
* Collaborate with cross-functional leaders to align security operations with enterprise goals and objectives, while ensuring smooth day-to-day operations.
* Deliver actionable insights and performance reporting to executive stakeholders, translating operational metrics into business outcomes and risk reduction.
Risk & Governance
* Partner with the cyber risk governance organization to develop and maintain governance frameworks, policies, and playbooks in alignment with NIST CSF and enterprise risk management strategies.
* Lead and partner on internal and external audit readiness, maintain the cyber risk register with key risk indicators (KRIs), and serve as the primary liaison for audit activities.
* Define, track, and report on KPIs to measure operational efficiency, risk reduction, and client value realization.
* Maintain alignment with enterprise-wide risk mitigation strategies and track progress across domains
Cybersecurity Culture & Awareness
* Partner to embed cyber awareness and best practices across the enterprise.
* Drive cultural, technical, and process changes to foster a cyber risk-aware workforce.
* Lead enterprise-wide engagement to promote security-first thinking and ensure alignment with business and compliance goals.
The ideal candidate will have:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 10+ years of progressive experience in digital and technology leadership.
* Proven experience leading cyber operations and implementing enterprise-scale security strategies.
* Strong background in IT architecture, system design, and secure delivery models.
* 5+ years of formal supervisory experience managing diverse technical and security teams.
* Deep understanding of cybersecurity frameworks, risk management, and compliance.
* Excellent communication, leadership, and decision-making skills.
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:
* Competitive compensation
* Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
* OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
* Generous paid vacation, holidays, and sick time
* Paid parental leave
* Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
* Wellness incentives and free access to all on-site OUC fitness facilities
* Access to family-oriented recreational areas
* Paid Conference and Training Opportunities
* Free downtown parking
* Hybrid work schedule
Click here to view our Benefits Summary.
Salary Range: $164,000- $205,000 annually (commensurate with experience)
LOCATION: Reliable Plaza: 100 W. Anderson St. Orlando, FL 32801
Please see below a complete Job description for this position.
Job Purpose:
Leads transformative, cross-functional efforts to scale and drive efficiencies and to deliver operational excellence, in support of the organization alignment to the corporate strategic vision. Reports to Vice President, Digital & Technology and collaborates with Digital & Technology teams, Transformation teams and other business units within OUC.
Enables architectural excellence to drive business transformation efforts inclusive of evaluation and selection of the software and hardware components through a balanced approach. Manages performance, availability, and scalability of systems. Ensures a strong team environment focused on delivery of a stable and reliable technology foundation.
Primary Functions:
* Directly manage separate teams focused on delivering high quality results within one or more major technology disciplines: strategy, software development, operations, engineering, development services, quality engineering, information security, and compliance;
* Collaborate with internal and external partners to deliver methods, procedures, practices, documents and results to increase reliability and usability of technology while optimizing costs and return on investment;
* Envision, develop and communicate strategies, plans, and goals for the business unit;
* Lead large scale technology transformations, emphasize change management and collaboration with stakeholders to ensure service delivery and user adoption of technology;
* Deliver results based upon annual financial goals, department goals and management requests;
* Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency for a program, project and/or practice area;
* Provides leadership in technology best practices; Analyze information and evaluate results to choose the best solutions and solve problems;
* Work directly with outside vendors to negotiate services and product agreements; Establish Service Level Agreements (SLAs) for internal team and external vendors and metrics for performance assessments;
* Drives initiatives and team performance to achieving key service and department performance indicators;
* Oversee the evaluation of new technologies, techniques, and tools; Report status and issues to senior technology management team;
* Contribute to the establishment, evolution and continued compliance with standard practices and processes within the disciplines;
* Ensure adherence to technology policies and comply with all security controls and that all work products meet quality standards and risks/issues are effectively managed;
* Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and various regulatory/compliance testing and reporting;
* Manage and lead a staff of direct and indirect reports to provide direction of day-to-day activities towards accomplishing the department's strategic plan including, but not limited to, employee coaching, development, and performance evaluation;
* Evaluate and align talent to current and future business needs; mitigate talent risks;
* Maintain effective business unit work groups and leadership team; foster a culture of respect and continuous learning;
* Develop, measure, and take action on performance metrics for teams and individuals within the business unit; communicate performance expectations, support staff professional goals, and brief all related issues, initiatives, and actions, risks or concerns with Leadership;
* Manage selection and promotion procedures including reviewing applicants and interviewing potential new employees to select candidates for open positions within the business unit;
* Develop the annual operating and/or capital budgets for the area; ensure that operations are managed within authorized budgets; advise, develop, review and approve budgets, plans, and business goals;
* Performs other related duties as assigned.
Technical Requirements:
* Working knowledge of all, but not limited to the following:
* Proficient in latest technology for IT systems and management;
* Through understanding of IT and practical applications to support the company goals;
* Analysis, implementation and evaluation of IT environments and their specifications;
* System design and architecture;
* Technical Delivery and Support Models including related implementations;
* Project management methodologies.
* Familiarity with all, but not limited to the following:
* Corporate Software Applications: CIS, ERP, GIS, CRM;
* Security monitoring, analysis and forensics tools;
* Network monitoring and analysis technology;
* Charts, diagrams, and Architectural diagrams;
* Risk assessments;
* Technical reports;
* Agile methodologies;
* Budgeting and Resource Planning;
* Vendor and Contract Management;
* Performance Management;
* Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
* Preparing and delivering presentations to senior leadership;
* Identifying strategic needs and developing departmental strategic plans and goals;
* Developing and maintaining capital and operational budgets.
* Effective written, verbal, and interpersonal communication skills;
* Technical management skills through the delivery lifecycle including planning, transitions and dependencies and managing any 3rd parties involved;
* Ability to:
* Meet aggressive deadlines while remaining flexible to the needs of the business.
* Demonstrate a proactive attitude and always take the initiative in ensuring projects are delivered on time and to the expected quality.
* Keep pace with the latest thinking and new technologies
* Communicate effectively with variety of stakeholders and gain alignment, and/or influence required action
* Evaluate data and make or recommend informed strategic and tactical decisions;
* Balance focus on big picture while ensuring delivery at the day-to-day detail level.
Education/Certification/Years of Experience Requirements:
* Bachelor's degree in Computer Science, Information Technology, or directly related field of study from an accredited college or university;
* Minimum of ten (10) years of digital and technology experience, to include:
* Experience implementing a wide range of technology solutions (both on premise and cloud);
* Experience formulating and implementing a high-level technology strategy and road maps including establishing governance models, standards, architecture frameworks and policies;
* Experience leading enterprise-scale technical projects, initiatives and change management;
* Five (5) years of formal supervisory and leadership experience in a technology setting managing diverse teams;
Working Conditions:
This job is performed primarily in an office work environment. This job may occasionally work in confined spaces. This job occasionally requires call outs and/or extended work hours, including evenings, weekends, and/or holidays.
Physical Requirements:
This job consists of sitting, walking, standing, and may lift up to twenty (20) pounds, bending/stooping, and repetitive motions. This job requires constant speaking and hearing, writing, typing, and detailed inspection.
OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.
EOE M/F/Vets/Disabled
District Operations Director
Senior operations manager job in Orlando, FL
SUMMARY OF RESPONSIBILITIES
The District Operations Director will oversee the daily management and coordination of property operations in their assigned market which includes property acquisition, property renovation, leasing, property management, financial performance and collections. This role will develop and maintain strong working relationships with local markets, national and corporate employees as well as third-party vendors and leasing firms.
ESSENTIAL DUTIES
Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market.
Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees.
Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs.
Implement and execute company operating procedures to ensure compliance within local market
Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable.
Oversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced.
Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures.
Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately.
Ensure property records are maintained in accordance with company and state-specific statutes standards.
Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes.
Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.
Maintain an active real estate license and adhere to company real estate license requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
Primarily working within an indoors office environment
May sit for several hours at a time and climb up and down stairs multiple times each day
Prolonged exposure to computer screens
Must travel throughout applicable market using personal vehicle
Occasional hands-on work and training required
REQUIRED EDUCATION AND EXPERIENCE
Bachelor's Degree in Business Administration, Finance, Planning or related work experience
An active real estate license in the applicable state of practice is required
Minimum 5 years of asset and operations management experience
General knowledge of budgeting and financial analysis
Experience working in a cross-functional group, project management, and/or process improvement-oriented role
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
PREFERRED EDUCATION AND EXPERIENCE
Managing Broker License, a plus
Knowledge of Yardi Voyager or similar property management program
Experience working in a fast pace, high-growth company
REQUIRED KNOWLEDGE
Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Building and Construction- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
REQUIRED SKILLS
Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Negotiation- Bringing others together and trying to reconcile differences.
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management- Managing one's own time and the time of others.
Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.
Speaking- Talking to others to convey information effectively.
Writing- Communicating effectively in writing as appropriate for the needs of the audience.
WORK STYLES & BEHAVIORS
Leadership- Job requires a willingness to lead, take charge, and offer opinions and direction.
Persistence- Job requires persistence in the face of obstacles.
Initiative- Job requires a willingness to take on responsibilities and challenges.
Achievement/Effort- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Attention to Detail- Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace.
FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
By applying to this position you are consenting to receive follow-up communication.
Auto-ApplyMiddle Office Lending - Commercial & Wholesale Operations, VP
Senior operations manager job in Groveland, FL
Middle Office Lending - Commercial & Wholesale Operations, VPCountry: United States of America
Your Journey Starts Here:
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
The Vice President - Middle Office Lending, Commercial & Wholesale Operations plays a critical role in supporting multiple Lending Product Teams across loan closing, distribution, and full lifecycle management activities. This includes interpreting credit agreements, establishing loan structures within internal systems, confirming approvals and regulatory adherence, and performing complex calculations, reconciliations, and remediations across commercial loan, supply chain finance, and letter of credit products.
The VP is a key liaison for internal partners and clients, maintaining strong relationships and ensuring seamless execution throughout new loan origination, modifications, and extensions.
Key Responsibilities
Provide daily leadership and guidance for the Middle Office team in the absence of the manager.
Collaborate with front-office, credit, legal, and back-office teams to ensure flawless execution of transactions.
Perform a variety of non-routine and complex Middle Office tasks that support lending delivery and product lifecycle execution.
Serve as a subject matter expert, offering procedural knowledge and support to less experienced staff.
Resolve issues escalated by junior team members and independently manage complex loan closings.
Research and address sophisticated questions to determine the best course of action and ensure accuracy and compliance.
Train new employees on systems, procedures, workflows, and best practices.
Identify opportunities for workflow enhancements and propose updates to policies and procedures.
Represent the Middle Office in governance forums, issue remediation meetings, operational risk discussions, and audits.
Perform additional responsibilities requiring advanced expertise and judgment.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or equivalent work experience: Business or equivalent degree. - Required.
9+ Years Experience managing commercial relationships. - Required.
Required Qualifications & Experience
Bachelor's degree in Business or related field, or equivalent professional experience.
7+ years of experience in commercial lending support or Middle Office functions.
Strong expertise in Syndicated and Commercial Lending products and markets, including loans, supply chain finance, and letters of credit.
Ability to review and interpret legal documentation for these products.
Solid understanding of banking regulations and standard market practices.
In-depth knowledge of initiatives aimed at streamlining and automating Middle Office processes.
Skills & Competencies
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely.
Strong organizational skills, attention to detail, and the ability to consistently meet deadlines.
High proficiency in Microsoft Office Suite, workflow tools, and lending systems; experience with AI tools is helpful.
Ability to adapt quickly, collaborate effectively, and contribute to a high-performing team environment.
Comfortable working in an evolving environment with shifting priorities and new technologies.
Demonstrated ability to assess workflows, recommend improvements, and help implement structural or procedural changes
Certifications:
No Certifications listed for this job.
It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
This is a hybrid position (3 days/week in office), in our Miami, FL location.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range
Minimum:
$97,500.00 USD
Maximum:
$165,000.00 USD
Link to Santander Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.
Primary Location: Coconut Grove, FL, Miami Coconut Grove Corp
Other Locations: Florida-Coconut Grove
Organization: Banco Santander S.A.
VP of Ops and Training
Senior operations manager job in Orlando, FL
Job DescriptionVice President of Operations & Training
???? Orlando, FL | Full-Time | Executive Leadership Role
At Huey Magoo's, we're all about serving the
Filet Mignon of Chicken
- and delivering genuine care with every guest interaction. As we continue to grow nationwide, we're looking for a passionate and strategic Vice President of Operations and Training to lead the charge in ensuring every restaurant - corporate and franchised - delivers on our promise of quality, consistency, and hospitality.
This is a high-impact leadership role that oversees corporate operations, franchisee support, field operations (FBCs), and training - ensuring operational excellence and culture thrive hand-in-hand across the entire system.
What You'll Do
Provide strategic leadership and direction for all corporate and franchise operations, upholding Huey Magoo's high standards for food quality, service, cleanliness, and hospitality.
Oversee corporate restaurant operations as centers of excellence and models of profitability and performance.
Lead and develop our Franchise Business Consultant and Training teams, ensuring every franchisee has the tools and guidance to succeed.
Build and maintain strong, trust-based relationships with franchisees and internal partners.
Drive continuous improvement in operations, training, and systems to support growth and brand consistency.
Collaborate with Marketing, Supply Chain, Development, and Finance to align operational goals with company strategy.
Analyze key performance metrics (sales, labor, food cost, guest satisfaction) and execute strategies to strengthen performance across the system.
Champion Huey Magoo's culture - leading with integrity, respect, accountability, and heart.
What We're Looking For
5-7 years of progressive leadership experience in multi-unit franchise restaurant operations, including both corporate and franchise management.
Experience overseeing corporate restaurant operations and training functions.
Proven success leading field operations teams (FBCs, trainers, or regional leaders.
Strong understanding of restaurant P&L, operational systems, and guest experience drivers.
Exceptional leadership, communication, and relationship-building skills.
A passion for people, hospitality, and upholding the Huey Magoo's mission and culture.
Bachelor's degree in Business, Hospitality, or a related field preferred.
Willingness to travel 25-35% of the year.
Why Huey Magoo's?
We're not just growing - we're growing
the right way.
At Huey Magoo's, we take pride in doing what's right for our guests, our franchisees, and our people. Joining our team means becoming part of a brand that values excellence, teamwork, and genuine care - both in and out of the restaurant.
If you're a people-first leader ready to make a lasting impact and help shape the next chapter of Huey Magoo's growth, we want to hear from you.
????Don't Chicken Out - Apply now to bring your leadership to the Filet Mignon of Chicken .
Competitive Medical Benefits - Health, Vision, and Dental | 401k with Employer Match | Paid Time Off | Company-Paid Holidays | Year End Bonus | Short Term Disability | Long Term Disability | Employee Discounts | Fun Company swag | And More!
Director-Web Operations (Web Ops)
Senior operations manager job in Lake Mary, FL
The Director of Website Operations is the strategic owner of TheIIA.org and all IIA public web properties , ensuring that every digital touchpoint drives engagement, conversion, and revenue growth . This role is accountable for website performance, user experience, and SEO while also governing web content, analytics, and CMS functionality.
Success in this role requires a strategic, data‑driven digital leader who thrives at the intersection of marketing, technology, and business enablement. This director partners closely with IT, BI, PMO, and marketing teams to continuously evolve The IIA's digital footprint, deliver seamless user journeys, and support new digital product launches.
Key Responsibilities
Digital Strategy & Website Ownership
Own TheIIA.org and related web properties, ensuring they meet business goals, performance KPIs, and UX standards.
Lead UX design and conversion optimization initiatives; manage A/B and multivariate testing programs to continuously improve performance.
Develop and execute SEO/GEO strategy to increase organic search visibility and qualified traffic.
Collaborate with product marketing and business unit leaders to implement personalization and audience segmentation strategies.
Web Operations & CMS Governance. Serve as the product owner for Optimizely CMS, overseeing system functionality, vendor relationships, and future CMS planning/training.
Govern web content processes, ensuring accuracy, timeliness, and brand alignment.
Partner with IT and PMO to plan and execute site enhancements, redesigns, and new digital tools (e.g., IPPF Evolution, Risk in Focus, IIA AI Knowledge Center).
Analytics, Reporting & Optimization
Own web analytics and reporting: GA4, Looker Studio dashboards, data warehouse integrations, uptime, and performance tracking.
Deliver insightful dashboards and actionable reporting in collaboration with BI teams to optimize campaigns, lead capture, and engagement.
Manage ad serving and advertiser reporting, ensuring accuracy and ROI visibility.
Cross-Functional Leadership. Partner with stakeholders across Marketing, Technology, and Business Units to launch and optimize new web experiences that drive revenue and member engagement.
Lead continuous improvement cycles across the digital ecosystem, supported by data and best practices.
Team Leadership. Directly supervise and develop the three web team members, fostering high performance, innovation, and accountability.
Manage performance, training, and growth to ensure the team stays ahead of digital marketing and web technology trends.
Qualifications
Bachelor's degree in marketing, Digital Media, Computer Science, or related field (Master's preferred).
10+ years of marketing experience, including 7+ years in digital/web marketing leadership.
Proven experience with web operations, UX, SEO, content governance, and conversion optimization.
Expertise in Google Analytics (GA4), web dashboards, data visualization, and campaign performance reporting.
Hands‑on experience with CMS (Optimizely preferred), HTML/CSS, CRM integration, and site search functionality.
Strong knowledge of digital marketing best practices for driving traffic, lead generation, and revenue growth.
Skilled in cross-functional collaboration and stakeholder management.
Experience managing budgets, vendors, and web projects in a fast-paced environment.
Strong communication, presentation, and leadership skills.
Technical Skills
Expert ability to work and understand digital infrastructure and software related to web development and design, Google Analytics, and site search functionality. Experience with Optimizely CMS and Microsoft Dynamics is a plus.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
Strong ability to work in a computerized environment with knowledge of Microsoft Office products. Web-related computer skills listed above.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and sit. Specific vision abilities required by this job include close vision, distance vision, and color vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This position will require work in our Headquarters office in Lake Mary, FL at least 40% of the time.
Auto-ApplySite Operations Manager
Senior operations manager job in Winter Haven, FL
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Essential Duties and Responsibilities:
Oversee warehouse, logistics, and transportation operations to ensure timely and accurate order fulfillment.
Implement strategies to optimize efficiency, reduce costs, and improve service levels.
Lead and mentor operations staff, including supervisors and frontline team members, fostering a culture of performance and accountability.
Monitor and analyze operational metrics and KPIs to identify areas for continuous improvement.
Ensure compliance with health, safety, and regulatory standards across all operational areas.
Collaborate with cross-functional departments including procurement, sales, and finance to align operational activities with business goals.
Manage budgets and allocate resources effectively to meet operational targets.
Lead initiatives related to automation, technology implementation, and process standardization.
Qualifications and Educational Requirements:
Bachelor's degree in Business, Supply Chain Management, Operations, or a related field; Master's degree preferred.
7+ years of experience in operations management, with at least 3 years in a senior leadership role.
Strong knowledge of warehouse and distribution center processes and best practices.
Proven leadership skills with experience managing large teams in a fast-paced environment.
Excellent problem-solving, communication, and project management abilities.
Proficiency in Microsoft Office and familiarity with ERP/WMS systems.
Bilingual (English/Spanish) a plus.
Auto-ApplySite Operations Manager
Senior operations manager job in Winter Haven, FL
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Duties and Responsibilities: * Oversee warehouse, logistics, and transportation operations to ensure timely and accurate order fulfillment.
* Implement strategies to optimize efficiency, reduce costs, and improve service levels.
* Lead and mentor operations staff, including supervisors and frontline team members, fostering a culture of performance and accountability.
* Monitor and analyze operational metrics and KPIs to identify areas for continuous improvement.
* Ensure compliance with health, safety, and regulatory standards across all operational areas.
* Collaborate with cross-functional departments including procurement, sales, and finance to align operational activities with business goals.
* Manage budgets and allocate resources effectively to meet operational targets.
* Lead initiatives related to automation, technology implementation, and process standardization.
Qualifications and Educational Requirements:
* Bachelor's degree in Business, Supply Chain Management, Operations, or a related field; Master's degree preferred.
* 7+ years of experience in operations management, with at least 3 years in a senior leadership role.
* Strong knowledge of warehouse and distribution center processes and best practices.
* Proven leadership skills with experience managing large teams in a fast-paced environment.
* Excellent problem-solving, communication, and project management abilities.
* Proficiency in Microsoft Office and familiarity with ERP/WMS systems.
* Bilingual (English/Spanish) a plus.
Auto-ApplyConstruction Site Operations Manager/Superintendent with Schools Experience
Senior operations manager job in Orlando, FL
SITE OPERATIONS MANAGER OBJECTIVE Plans, leads and coordinates all field activities for a particular project including the project schedule, safety, subcontractors, in- house manpower, equipment, site logistics, products and materials. This position reports to the Director of Operations.
Essential Functions & Responsibilities:
Contributes to development of a thoughtful project pre-plan.
Provides liaison between project management, field engineering, estimating, and subcontractors to ensure construction complies with plans and specifications and company quality standards.
Keeps senior management informed while maintaining liaison with owner, architect, and design professionals as needed to ensure compliance to design intent and owner satisfactions. Facilitates discovery and correction of contract document “error and omissions” and problem solving.
Plans the sequencing of work and determines manpower levels, material quantities and equipment requirements.
Takes lead on productivity issues and monitors work performance and efficiency of company employees and subcontractors to ensure project plans and schedules are followed and the project is executed effectively.
Ensures compliance with all internal and external record keeping requirements, with particular emphasis on accurately reflecting hours worked and proper coding of activities performed on time cards.
Obtains and codes delivery tickets for all items delivered to the job site and expedites weekly to the Project Coordinator for processing.
Advises senior level management of potential problems, work interference, or schedule difficulties, while assisting in circumventing/resolving such conflicts. Provide assistance to craft employees in resolving problems.
Maintains liaison with project manager and other involved departments (i.e. pre-construction, accounting) as required, supporting construction schedule and timely delivery of required materials and equipment.
Practices sound selection and hiring procedures and motivates/support subordinates in developing their capabilities to further company project goals.
Responsible for all jobsite safety issues and concerns. Ensure implementation of or adherence to current safety programs and any recommendations made by the Safety Committee.
Creates safety awareness throughout the jobsite and maintains OSHA required records. This also includes conducting daily jobsite walkthroughs to identify potential hazards, identifying methods to control or eliminate the hazards, ensuring employees engage in safe and healthful work practices, and ensuring employees receive safety and health training to do their work.
Conduct or assist with jobsite Weekly Safety Meetings or Five Minute Safety Talks. Maintains logs and documentation of training, inspections, injuries and illnesses, and other safety records. Participates in accident investigations, communicates all accidents to Human Resources and implements necessary corrective actions.
Responsible for continuously expanding and updating professional knowledge and training skills in order to enhance individual and team innovation and productivity.
Reviews proposal specifications and drawings to determine scope of work and schedule.
Prepares and provides all weekly project paperwork and daily logs via laptop.
If necessary for the jobsite, owns and properly uses all tools and equipment as specified on the list of tool requirements.
If necessary for the jobsite, provides hands on carpentry and labor as required by the Field Manager.
Willingness to travel for extensive periods, as required.
Assumes additional responsibilities as directed by the Director of Operations, Senior Site Operations Manager, and/or the Project Manager.
Skills, Knowledge, Qualifications and Experience:
Four-year construction related degree or equivalent combinations of technical training and/or related experience preferred. Minimum 5 years of construction experience with a minimum of 3 years in a leadership capacity. Ability to lead and evaluate craft performance is essential. Advanced knowledge of various construction disciplines, safety regulations, scheduling, cost control, quality control, engineering drawings and other documents. Must have a thorough understanding of specs and plan reading, computer scheduling programs. Must have a valid driver's license. Must have transportation to work sites. Must be available any and all shifts for possible emergency response. Must be able to satisfy badging requirements and background checks for jobsite. Must have working knowledge of the company's computer systems and software as necessary. Must own and maintain a laptop.
This is a salaried exempt position. T&G Constructors is a Drug Free Work Place. T&G Constructors is a minority certified corporation established in Florida in 1987 and holds offices in Orlando, Miami, and Delray Beach. While T&G completes projects in the range of $3 million to $60 million, their sweet spot is in the $10 to $30 million range for the majority of their projects. Specializing in ground up, large-scale renovations and build outs --T&G has been privileged to work in 10 different market sectors: hospitality, K-20 education, entertainment, food/beverage, multi-family, industrial & warehouse, professional office, retail, historical, and worship. Over the last 36 years, T&G has received hundreds of awards in construction excellence and safety. The American Institute of Architects has even awarded T&G The Contractor of the Year Award in recent years. T&G understands the unique challenges that come with construction, including limiting downtime and extreme safety precautions. Since 1987, T&G has become seasoned veterans at careful project sequencing, selecting highly-qualified subcontractors, ensuring proper worker I.D./badging and putting together work schedules according to their clients' wants and needs. AT T&G there is a culture of pride in the work that we do, the team we work alongside and the environment we produce. Relationships and teamwork that extends from employees, industry partners and clients, resulting in long-term partnerships.
Director, Payment Operations
Senior operations manager job in Orlando, FL
Job DescriptionDescription:
The Director, Payment Operations is a strategic, hands-on execution role, ideal for a leader who thrives in building structure, driving improvement initiatives, and harnessing technology (including AI) to elevate customer, partner, and internal experiences. Success in this role will be determined by the velocity, quality and scale of the payment operation teams' implementation and support of new projects, feature releases, product launches and cross-functional objectives. You'll work cross-functionally with Finance, Risk, Engineering, Customer Experience, and Partner Success to design, implement, and refine operational processes that ensure reliability, scalability, and exceptional service delivery. Additionally, you will work with the Payment Operations team to prepare for any upcoming changes, solicit feedback, and ensure the necessary tools are provided to successfully support them.
Key Responsibilities & Objectives
Act as a strategic and operational partner to the VP of Payment Operations in shaping the vision, roadmap, and priorities for the payments operations organization.
Lead and execute critical projects to improve operational performance, automate workflows, and enhance scalability.
Architect and execute against a best-in-class customer experience
Scope new or changing processes, create project plans and work with the team to oversee execution
Closely monitor and report on project updates, sharing key timelines and actively monitoring deliverables
Work with team to continually improve merchant and partner hand-offs from Sales, Commercial, and Underwriting to reduce controllable attrition
Recognize trends and seek feedback from internal and end users on:
gaps post new launch of initiatives
desired product and feature updates
interactions with internal teams
Consistently bring creative ideas to leadership on how to improve the end user experience either through cost-saving measures or experience enhancements
Maintain control of complex issues, gathering information for escalation and strategies for resolution
Audit documentation to ensure resources and processes for the team are available and current
Execute on vision and future direction for the payment ops team through long-term strategic planning, while executing on near-term objectives and milestones
Assist with budgeting and managing operations in accordance with established fiscal parameters
Requirements:
5-7 years of payments/Fintech experience in an operations role
Strong project management, organizational, and communication skills with the ability to influence across teams and levels
Excellent problem solving, analytical and decision-making skills
Understanding of planning frameworks and methods
Shows flexibility and always goes the extra mile to meet the needs of the business, Partner and client
Commitment and self-motivation to work within deadlines with minimum supervision
Deeply analytical by nature, questioning that which cannot be proven
Knowledge of relevant payments processes, products and regulations
Solution -oriented, with the ability to think strategically and creatively while making decisions
Comfortable in a fast-paced, evolving environment with competing priorities.
Construction Operations Director
Senior operations manager job in Orlando, FL
Westbrook Vision To be a thriving company that makes a lasting impact in Central Florida for generations to come.
Westbrook Mission To create an employee experience so profoundly different that it leads to changed lives and customers for life.
Job Type: Full-time
Pay: $115,000.00 - $200,000.00 per year
Schedule: Monday to Friday - Weekends as needed
Employee Benefits:
Health Insurance - 87% Paid by the Company (Employee Plans starting at less than $23 per week)
Unlimited Paid Time Off (PTO)
Paid Holidays per year - 8
Paid Paternity/Maternity Leave
Paid Life Insurance
Paid Dental Premiums
Paid Long-Term Disability Insurance
401K Match - Plan Increasing up to 7½%
Vision insurance and Free Prescription Safety Glasses
Gym Membership Reimbursement
Fun Team building Outings (Universal, Top Golf, and Andretti)
AND MORE!
Company-Funded Education Opportunities:
Manufactures' training
Language - Spanish and English
Health and Wealth Education
Emotional Intelligence, Leadership and Advancement Training
Key Responsibilities of the Construction Operations Director include:
Administration & Planning -
Collaborates with President, Vice President and CFO to review budget, WIP statements, department performance, and growth planning.
Monitors the construction industry and remains current with trends, labor, markets, technologies and competition. To effectively forecast workforce capacity shortages and surpluses based on seasons and schedules and adjust accordingly.
Partnering with HR to ensure accurate record keeping (JLA badging, time keeping, etc.) throughout the department, as well as relevant licensing and credentialing of mechanics to ensure staff remain current.
Estimating and Sales -
Reviews pre-construction estimates for accuracy and variance to expected performance, collaborating with the Chief Estimator to act as needed.
Controls labor and material cost by ensuring standards are met in staffing, compensation, overtime, safety, quality, productivity, inventory, purchasing and usage.
Collaborates with the accounting department to ensure all projects are completed, invoiced, closed and collected accurately and within required time frames.
Service and Support -
Maintains high levels of mechanical expertise by staying current on trade-specific development and innovation. Establishes departmental standards of performance, process and procedures.
Develops, implements, and maintains a formal ongoing departmental quality assurance and improvement program. Ensures any applicable regulatory/departmental quality standards are met.
Coordinates with Fleet to ensure company vehicles are well maintained by performing ongoing inspection and reporting.
People & Safety -
Works closely with HR to recruit, on-board, and develop construction staff.
Oversees, directs, and supports construction management staff.
Provides 90-day, first 6-month, and ongoing annual reviews of direct reports.
Ensures all direct reports have a clear understanding of roles and standards, counsels as necessary.
Qualified candidates will have:
High School Diploma, G.E.D., or College Degree (Preferred)
Minimum 5 years of supervisory experience.
The ability to perform takeoffs and read construction blueprints and estimates.
The ability to gather, analyze, and appropriately act on data.
The ability to collaborate and work well with others to accomplish shared goals.
Time management skills and ability to switch tasks effectively; ability to learn and apply learning quickly.
PC computer skills.
Understanding of financial statements, including WIP's.
Must have a valid driver's license.
We are both a Drug Free Workplace and Equal Opportunity Employer.
Our employee selection process includes the following: drug testing, background check, driving record check, pre-employment assessments, and reference interviews with previous employers.
Director of Operations-Primary care
Senior operations manager job in Orlando, FL
Nemours is seeking a Director of Operations, Primary Care (Full-Time), to join our Nemours team in Orlando, Florida.
Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.
This position is responsible for providing leadership, organization, planning, direction, and coordinated administration to the operational aspects associated with the Primary Care. This position exists to support the Administrator of Primary Care. The Director of Operations provides operational leadership assuring that the Department maintains a patient/customer focus and achieves fiscal viability by meeting and exceeding budget and operational targets. The Director partners with the Administrator, Regional Chiefs, and Clinical Operations Directors in Primary Care on developing strategic, operating, and financial plans to accomplish the Enterprise and Value Based Services Organization mission and goals. The Director collaborates and communicates with key members of the Value Based Services Organization, Physician Practice, Hospital, Service Excellence, Risk Management, Quality, Safety, Compliance, Finance, and all other departments to develop programs, services, and initiatives that anticipate future customer needs, build customer loyalty and advance the journey toward value and health equity. The Director drives operational integration of programs by ensuring alignment and communication with key stakeholders and maximizes efficiencies through consistent policy application and leveraging of technology. The director provides oversight and/or direction to area managers and is a key leader in promoting diversity and inclusion in our workforce and for our patients / families.
Responsible for Operational Management within Primary Care including:
Collecting data about patient access, clinic flow, and patient satisfaction to prepare analyses and reports to identify progress and adverse trends and making recommendations and implementing changes when needed.
Creating and submitting data/statistical reports that help monitor and maintain the highest level of operational efficiency.
Partnering with Primary Care leadership in developing performance targets, reporting variances, and creating remediation plans.
Challenging systems, processes, and methodologies that are not working for stability of the department in positive and productive ways.
Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available.
Leading continuous improvement efforts including improvement events and ensuring all continuous improvement strategies and tactics are executed throughout the Department in an efficient and effective manner to optimize results.
Providing prompt, thorough, and accurate information to keep the Administrator appropriately informed of the Department's operating results.
Issue resolution and development of corrective action plans for processes and metrics that are not achieving determined targets.
Acting as intermediary between patients, families, referring community, departments, and staff.
2. Financial Management
Assisting the Administrator of Primary Care in the development, implementation, and management of the capital and operating budgets using the enterprise-wide standards and processes.
Challenging systems, processes, and methodologies that are not working for the financial health and stability of the department in positive and productive ways.
Providing financial analysis and decision support to the Administrator of Primary Care.
Must possess the ability to prioritize projects in line with department's financial goals, negotiate resource allocation, and direct work teams to achieve revenue/expense objectives.
Tracking accounts payable and reimbursement requests. Identifying opportunities for improved financial performance and implementing action plans.
Providing ongoing assessment of Revenue Cycle and providing remediation plans.
Demonstrates understanding of and engagement with value contracts to ensure systems support achievement of financial targets associated with risk contracts.
3. Quality Assurance and Improvement
Monitoring systems, identifying opportunities to improve services, writing reports, making recommendations, and implementing changes to improve quality of care through resource utilization, operational assessments and productivity management.
Utilizing the results of satisfaction surveys to make improvements impacting patient satisfaction.
Utilizes Plan-Do-Check-Act for daily problem solving.
Attends the Department's huddles and provides necessary leadership, guidance, and support to ensure the huddles are operating efficiently and effectively.
4. Providing oversight and/or direct supervision of Primary Care management and administrative staff.
Participating in the recruitment and training of associates and managers and assuring the development of associates through orientation and training programs and through work experiences.
Defining performance expectations for direct reports through the Performance Management System, including department-specific job descriptions and measurable performance standards.
Creating an environment that encourages and supports self-development and learning for all associates through regular feedback.
Making recommendations on staffing levels needed to meet the demands of changing patient volumes and relevant data metrics to ensure performance standards are maintained.
Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available.
Creating an environment that promotes diversity of thought and inclusivity.
5. Customer Service and Satisfaction; Service Excellence
Representing and demonstrating a commitment to excellence in Customer Service and Patient Satisfaction within the Department of Primary Care. Identifying opportunities to improve services, making recommendations, and implementing actions. Participating in organizational service excellence initiatives.
Acting as an intermediary between patients, families, departments, staff and referring community,
Investigating, responding to, and documenting customer complaints to identify opportunities to improve operational processes, quality of care, and patient satisfaction.
6. Monitoring/ensuring compliance of department personnel, financial, and administrative policies.
7. Embracing and consistently demonstrating Nemours Core Values and Standards of Behavior. Creating and supporting an environment that fosters diversity, inclusion, teamwork, respect, cooperation, accountability and trust.
8. Performing other duties as required or assigned.
Job Requirements
Completed or planned completion of Master's degree in Business, Health Administration, or related field.
Minimum five (5) years of experience.
Demonstrated experience in management required.
Strong financial and operational management background required.
Demonstrated progressive experience in healthcare management preferred.
What We Offer
Competitive base compensation in the top quartile of the market
Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
Comprehensive benefits: health, life, dental, vision
Mortgage assistance, relocation packages and 403B with employer match.
Licensure, CME and dues allowance
Not-for-profit status; eligibility for Public Service Loan Forgiveness
For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.
#LI-MW1
Auto-ApplyDirector of Operations - Opening Team
Senior operations manager job in Orlando, FL
Job DescriptionWHO WE ARE Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick-just 1 to 4 minutes-and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress - each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, and King of Prussia, PA. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit *************** for more details.
Level99 Disney Springs, FL - coming soon!
OVERVIEW
The Level99 team is seeking a Director of Operations for our upcoming opening in Disney Springs who will be responsible for ensuring a best-in-class customer experience for nearly 500,000 guests per year by managing daily operations of our entertainment, bar and fast-casual food venue which combined spans over 45,000 square feet. The Director of Operations will lead a team of 100+ team members and deliver exceptional financial results via their commitment to detail and ability to work across all levels of the Level99 organization.
A successful candidate will not only be a strategic business leader, but will also dive into all of the daily details and be the expert on every role within the organization leading by example day-in, and day-out. The Director of Operations is responsible for the overall success of the venue: cultivating a team environment that provides our guests with an extraordinary hospitality experience while directing the management team (across food & beverage, entertainment operations, event operations, and maintenance) and ensuring all team members perform at a consistently high level. Our team is highly collaborative, working alongside teammates from multiple disciplines to produce optimal results.RESPONSIBILITIES
Lead, direct and manage all aspects of day-to-day venue operations including ensuring a customer-first experience and developing / managing all team members (scheduling, compliance, standards/performance, and policies).
Lead the management and improvement of the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (eg sales forecasting, scheduling, inventory, local vendor relations, etc)
Ensure best-in-class hospitality experience and team member satisfaction.
Monitor and develop team member performance, particularly the leadership team, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
Recruit, hire and train team members, overseeing the success and development of 100+ individuals at the venue.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
Support the development and lead the execution of the Level99 operations playbook, ensuring standards are consistently upheld across venues.
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings across the organization for consistency and best-in-class operations.
Travel (as necessary) between venues and to the Support Center to enhance overall team collaboration, leverage learnings and best practices, and drive the overall success of Level99 Disney.
Other duties, as assigned
MUST-HAVE SKILLS
Minimum 15 years of high-volume progressive growth in the hotel, entertainment, or restaurant industries
Multi-unit operations, or multi-discipline (within a single, large format unit), experience
Deep knowledge of hospitality, entertainment, or restaurant operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more
Strong guest-facing communication and service recovery skills
Team-first attitude and ability to successfully communicate across all levels of the organization
Exceptional verbal, written, and interpersonal skills
Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint
Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
Must possess outstanding organizational and administrative skills, coupled with excellent attention to detail
Ability to train on-site in Greater Boston or Tysons Corner, VA
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
Knowledge of a second language, particularly Spanish, a plus
Experience with new openings for hotels, restaurants, or entertainment establishments
Experience with Disney properties, a plus
While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job• Are just a little bit obsessive about getting the details right the first time• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.
Director of Operations
Senior operations manager job in Altamonte Springs, FL
The Director of Operations is a key management position which supports the pastor and principal's responsibilities and is a steward of the human and capital resources of the parish, school and early learning center. In collaboration with the pastor and principal, the Director of Operations develops comprehensive planning, implementation, and evaluation of parish goals and objectives. The Director of Operations enables the efficient and effective administration of parish, school and early learning center resources.
The Diocese of Orlando four core values lay the foundation for the work performed by employees.
1.
Authenticity
: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living
2.
Respect:
Affirming each person's God-given dignity and uniqueness.
3.
Courage
: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.
4.
Commitment
: Individually and collectively, we are steadfast to the team and its purpose.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Financial
Oversees the financial resources systems of the parish by assuring the preparation of a comprehensive annual budget, including revenue and expense projections, for review and approval of the pastor in consultation with the Finance Council.
Oversees the monthly income and expenditures, authorizing purchases and payment of all bills, with the bookkeeper overseeing and assuring accurate and confidential financial record keeping systems.
Oversees tabulation and deposit of all parish income and manages the preparation of monthly and quarterly financial reports for the pastor and Finance Council.
Acts as liaison between the parish and the diocese in financial matters.
Facilities Management:
Oversees any major construction, improvement, or repair.
Solicits and reviews bids and quotes and negotiates contracts.
Establishes and monitors preventive maintenance programs for all properties.
Coordinates security measures to protect property and personnel.
Oversees the management of parish, school and early learning center facilities and grounds.
Oversees plant safety and security systems.
Administrative:
Directs the management of the parish, school, and early learning center office.
Oversees the management of the parish, school and early learning center records.
Responsible for planning and implantation of all parish, school and early learning center projects as defined and approved by the Pastoral Council, the pastor and principal.
Coordinates parish, school and early learning center liability and property insurance, and workers compensation with diocesan general insurance program.
Maintains good working relationships, effective communications between parish, school and early learning center staff, volunteers, various groups, and outside authorities.
Attends all pastoral staff meetings, commission meetings, and committee meetings as necessary.
Attends all diocesan meetings, as necessary representing the parish, school and early learning center, pastor and principal.
Consults with and advises pastor and principal on business and administrative matters that affect the parish, school and early learning center.
Personnel:
In coordination with Diocesan Human Resources Office, updates job descriptions for all staff as required.
Establishes and maintains evaluation process.
Oversees the administration of salaries and diocesan benefit programs.
Supervises the administrative department heads.
Participates in the hiring and termination policies of the parish, school and early learning center in collaboration with the pastor and principal.
Additional Responsibilities
Complies with Federal, State, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed action.
Performs moderately complex work under limited supervision and maintains professional discretion in processing matters of a sensitive or confidential nature from both a legal and ethical perspective.
Performs additional projects as required by the principal.
Supervision
Oversees parish leaders.
Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, have a strong work ethic and be able set an ethical tone for the conduct of diocesan business. The successful candidate should be a practicing Catholic with a sincere respect and appreciation for the Roman Catholic Church and its teachings. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CATHOLIC FAITH
Practice of the Catholic faith is required. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church or the policies of the diocese
Education and Experience:
Master's Degree in Business Administration or related field from an accredited university.
Demonstrated leadership ability based on 8-10 years of experience in an operational setting with at least 4 years of supervisory experience.
Ability to develop communication and information technology systems and their functional and business applications.
Working knowledge of facilities and building systems maintenance.
Other Desired Skills and Abilities:
Excellent leadership skills with an ability to manage change and respond effectively to a broad range of situations in a fluid environment with time and resource constraints.
Excellent interpersonal and organizational skills with an ability to motivate staff to achieve parish objectives.
Excellent oral/written communication skills with an ability to work effectively with Lay staff and clergy (Bi-lingual in English and Spanish a plus).
Excellent analytical skills with an ability to define problems, collect data, establish facts, and draw valid conclusions.
Working Conditions:
Must be able to work flexible hours to complete various tasks as required.
Must be willing to work in conditions of stress repeatedly and function well under pressure.
Physical Requirements:
The ability to sit and stand for long periods of time.
Must be able to reach, grasp, feel, and see up close and from afar.
Must be able to use basic office computer hardware and peripherals, with or without reasonable accommodation.
Must be able to communicate verbally and in written form.