Grocery Store Director
Senior Operations Manager Job In Sacramento, CA
Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location.
Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and share in the profits that their store generates.
Operating a Grocery Outlet Requires:
· Strong decision making to do what is right for your store (ordering, merchandising, staffing, etc.)
· Responsibility for total store operations including complete management of the P&L
· Creating staffing models, hire, train and retain employees
· Utilizing an existing distribution channel to customize your product offering for your community
· Local organization partnerships to make a difference in your community
· Strong drive and motivation
· Being an ambassador for Grocery Outlet
Qualifications:
· 4 years of retail management experience
· Experience overseeing a large team including hiring and training
· Detail orientated, analytical, ability to think quickly and extremely results orientated
· Creative problem-solver
· Experience with merchandising displays
· Interest in autonomy and being able to make your own decisions for your retail store
About Grocery Outlet:
Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We are a Family oriented, rapidly growing company with over 520 stores open and operating. We've been helping customers save big since 1946. That's when our founder, Jim Read, opened his very first store and today, the third generation of the Read family is leading the way. We currently have over 520 stores across the West Coast and Mid-Atlantic and trade publicly on Nasdaq.
Grocery Outlet Privacy Policy - *************************************************
Business Operations Manager
Senior Operations Manager Job In Sacramento, CA
Must Haves
Education - Bachelor's Degree in one of the following: Business, Finance, Management, Construction Management
5 Years of professional financial planning and analysis experience, along with professional experience with budget and variance analysis
Professional experience heavily supporting C-Suite figures, leadership experience
Valid Driver's License
Plusses
MBA
Professional experience operating business related functions in heavy civil construction or construction materials
Day to Day
Meet with business units to understand their goals and priorities
Prepare timely financial and analytical reports
Develop and implement processes to improve operational efficiency
PAY RANGE - $126,667.00 - $177,333.00
Restaurant Operations Manager
Senior Operations Manager Job In Sacramento, CA
Life is short. Work someplace awesome. Apply today to join our management team!
As Operations Manager you are a protector of all that we hold sacred; Culinary Integrity, Craft Beverages and Social Gaming. Punch Bowl Social is unique, special, disruptive and together we must protect those attributes and continue to build on a solid foundation of hospitality and passion for great food and beverage.
What's in it for you:
Benefit Package
Medical, dental and vision insurance
Health Savings Account option - including company HSA contribution
Flexible Spending Accounts
Employee Assistance Program
Company provided Short Term Disability Insurance
Company provided Long Term Disability Insurance
401K Plan
Paid Time Off
Voluntary benefits - LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
Opportunities for Growth and Advancement
Discounts on Food, Beverage and Activities
Salary Range $66,500 - $70,000 k per year
Punch Bowl Social is where party people come for an awe-inspiring experience and limitless possibilities. We live life to the fullest, courageously take risks and march (or karaoke) to the beat of our own drum.
Our best and brightest have an appreciation of the classics, but a fascination for what's new and now. A perfectionism for their work with a love for creating memorable guest experiences.
Your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
Positive attitude and passion for making people smile, and truly enjoy their experience
Value for high quality food and beverage, and appreciation for the technique associated with production
Sense of adventure and engaging energy
Ability to communicate effectively with team members, both BOH and FOH, Management, and Community
What you'll be doing:
Overseeing proper execution of all brand standards
Responsible for team member training and service & support team management
Managing and leading operations crew during scheduled shifts
Communicating professionally with all departments in the venue
Leading all functional areas related to FOH Operations
Coordinating and maintain strong working relationship with BOH to ensure timely and accurate execution from beginning to end of the customers' experience
Utilizing all available data/resources to understand and report on the Store's performance
Maintaining accountability of all in-house checks/cash balancing as dictated by corporate policy
Appling inventory and cost control standards on a weekly basis
Requirements
What we're looking for:
Three years of experience in a high volume, fast pace environment
Have the ability to work a schedule that is consistent with restaurant/bar volume
Excellent verbal and written communication skills in conjunction with math aptitude.
Ability to stand and exert fast-paced mobility for period up to four (4) hours in length.
Good sense of balance, be able to bend and kneel and have the ability to lift products that are frequently weighing up to 50 pounds.
*** Must be 21 years old and over ***
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Field Service Manager
Senior Operations Manager Job In Sacramento, CA
Nationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair.
At NASS, we provide the broadest set of one-stop substation service capabilities in the country-from turnkey upgrades and asset assemblies to major repairs and testing. From transformers and breakers, switches, arresters, and apparatus testing, to comprehensive substation inspection programs, protection and control commissioning and repairs, and control cabinet engineering
.
We care about our employees and offer a generous benefits package includin
g:Competitive p
ay Paid Time O
ff Paid short term and long term disabili
ty Medical, vision, and dental benefi
ts40
1kHealth Savings Accou
nt
Position Overv
iew This position reports to either the Regional Director or Operations Manager depending on the needs and structure of the region. The Field Service Manager is responsible for directing, managing and controlling all Field Service Solutions in the region promoting and executing solutions for various clients and applications. This position adds value to the company by providing a central focus for growth, adding pull through business, accurately forecasting bookings. This position is responsible for attaining the operating profit target for all field operations within the specified service category and/or geographic region. Responsible for the planning, organizing, execution, and quality control safety for field service jobs. The project managers, assistant FSMs, and substation technicians report solid line to this positi
on.
Responsibilit
ies:Promoting a safety cul
ture Responsible for onsite execution of projects to include routine maintenance, emergency call out, turnkey proje
cts.Hire, train, direct and control all field service staff within assigned reg
ion.Interface with their manager to maintain weekly activity reports for proje
cts.Prepares project operation reports and forecasts to include accomplishments, challenges & opportunities, market overviews and key initiati
ves.Manage and determine asset utilization including manpower, tools and vehic
les.Propose capital equipment requests, leased equipment reque
sts.Interfaces with clients to create viable solutions for their needs while driving bookings, growth and profitabil
ity.Qualify, select, procure and coordinate subcontractors as necessary to supplement NASS resour
ces.Schedule field jobs to meet or exceed client schedule requests and procure equipment as needed to complete jobs on time and profita
ble.Coordinate, schedule, and return rented vehicles, equipment, test equipment, or facilities for project success and cost cont
rol.Support technical issues with customers, drive HPI tools, participate in creating a culture of integrity by encouraging lessons learn, safety reporting, and participating in investigati
ons.Monitor profitability and margin of service work to meet business goals of profitabil
ity.Accommodate last minute scheduling changes resulting from customer request, site problems or bad weat
her.Resolve product problems or deficiencies in a way that is transparent to the custo
mer.
Requirem
ents:Minimum 5 years' experi
ence.Able to pass a pre-employment drug sc
reen.Complete a satisfactory criminal background c
heck.Able to climb ladders, stand for extended periods, able to lift 70
lbs.Must have a valid driver's license and currently have and be able to maintain a good driving re
cord.Excellent written and verbal communication sk
ills.NASS is an equal opportunity employer and gives consideration for employment to all qualified applicants regardless of race, color, religion, disability, sex (including pregnancy, gender identity and sexual orientation), political affiliation, military service, national origin, age or any other characteristics protected by state or federal l
aws.
Voltyx does not work with individual recruiters or third party recruiting agencies, and will not recognize claim to any unsolicited resumes or candidate inform
ation.
Operations Manager, UOVO Wine NAPA
Senior Operations Manager Job 48 miles from Sacramento
UOVO Wine Operations Manager, Napa
The Operations Manager is responsible for leading all aspects of the local UOVO Wine location's continuous growth, including: the maintenance and security of the facility, equipment and property; compliance, including with safety standards; vendor relations; inbound and outbound distribution; staffing and employee relations; storage of client collections; and spearheading all client relations and requests. The Operations Manager is also responsible for the training and development of operations staff for positions of increased accountability and responsibility.
Required Skills/Abilities:
Superior ability to lead and develop a team
Superior attention to detail
Advanced experience working with computer software, especially Microsoft Office 365
Experience with warehouse management and/or inventory management software
Experience with implementing and enforcing safety procedures, particularly OSHA compliance
Excellent interpersonal and customer service skills
Strong verbal and written communication skills
Strong organizational skills
Strong ability to prioritize tasks
Strong time management skills, with proven ability to meet deadlines
Strong analytical and problem-solving skills
Commitment to confidentiality
Ability to work with minimal supervision
Ability to be flexible and calm in a fast-moving environment
Ability to develop solid working relationships within all levels of the organization
Ability to pitch in to help other departments in response to client needs and requests
Physical Requirements:
Prolonged periods of walking, standing, squatting, climbing, pushing, pulling, and lifting.
Ability to tolerate extended periods in an environment refrigerated to 55 degrees Fahrenheit
Ability to lift 50 pounds repeatedly
Travel occasionally, both locally and to other UOVO Wine locations, as necessary
Education, Experience and/or Certifications:
Required
8+ years of warehouse or fulfillment experience in progressively greater positions of responsibility
Bachelor's degree or equivalent professional experience
Experience managing safety standards, including OSHA compliance
Experience with creating and maintaining spreadsheets and reports
Experience managing a profit and loss statement
Preferred
Wine industry knowledge or experience preferred
Forklift certification
Talent acquisition experience
Responsibilities:
Leadership
Develop and support a team that is aligned with UOVO Wine's culture and vision; through supervision, performance review and task delegation while modeling positive leadership and an entrepreneurial mindset.
Model professionalism at all times, providing first class customer service to clients and fellow team members in a manner that is in line with UOVO WIne's values.
Maintain a safe workplace with regular equipment maintenance and standards set by OSHA. Establish and maintain procedures and schedule for equipment inspections.
Reinforce safety standards by communicating expectations with team
Ensure safety of employees in warehouse equipment traffic areas
Ensure warehouse is safe during inclement weather
Keep exterior and pathways inside clear of debris or other hazardous items.
Conduct interviews and train new employees as needed.
Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.
Meet regularly with team leads to review, analyze, and develop actionable plans for productivity.
Communicate clear expectations to your team regarding:
Prioritization of work (daily tasks and larger projects)
Brand standards (Cleanliness of inbound area, inventory space, and common areas)
Professional interactions with your team, clients, and vendors
Consistently analyze and update policies, establish innovative ways to address challenges and ensure efficacy of team operations, update operations manual accordingly.
Ensure data & billing accuracy 100% of the time; implement and oversee plans to audit data regularly; when inaccurate data is discovered take action to repair or bring attention to the appropriate person.
Assist in managing Site and Departmental budget.
Prepare and present reports as directed by the Leadership Team
Perform other tasks or actions as needed under direction of the Domaine Leadership Team.
Client Services
Communicate with high-net-worth individuals in a professional, confident and diplomatic manner to coordinate requests; create and process all paperwork accurately and completely.
Greet guests that enter from the office door and manage schedule for answering warehouse door(s).
Respond to or redirect client inquiries (email & phone); resolve in a timely manner.
Oversee receipt of wines coming into the facility; consistently improve procedure for a smooth, accurate transition from Inbound, through Inventory and racking to client lockers.
Maintain brand standards at all times, including standards for appearance, cleanliness and organization.
Oversee, schedule, and contribute to special projects within the facility in a timely manner, including research, data, inventory, and renewal audits.
Facilities
Under direction from Facilities Team, serve as on-site contact for vendors, contractors and related items (including but not limited to: cleaning, machinery and security vendors).
Monitor all warehouse equipment for daily performance readiness and maintenance needs.
Coordinate preventative maintenance on schedule outlined by Facilities Team.
Compensation Details:
Salary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match; $1000 education stipend; $250 charitable donation; wine education; entrepreneurial work atmosphere with opportunity for strong performers to advance quickly.
MDU Ops Manager - Construction
Senior Operations Manager Job 16 miles from Sacramento
Classification: Exempt / Non-Bargaining
may be located remote. #LI-Remote
Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.
The MDU Operations Manager - Inside Wiring, will be responsible for overseeing all aspects of the inside wiring operations within multi-dwelling unit (MDU) properties. Will play a crucial role in ensuring the efficient and effective deployment of fiber-optic infrastructure to provide high-quality internet services to our customers. This position involves onboarding and managing subcontractors, coordinating installation projects, maintaining quality standards.
Responsibilities
Manage subcontractor relationships, contracts, and performance.
Provide training and guidance to ensure compliance with industry standards and safety protocols
Foster a culture of teamwork, professionalism, and continuous improvement.
Plan, coordinate, and execute inside wiring projects in MDU properties.
Ensure timely completion of installations, adhering to project schedules and budgets.
Monitor project progress and address any issues or obstacles that may arise.
Implement and maintain quality control measures to ensure high-quality inside wiring installations.
Conduct regular inspections and audits to verify compliance with industry standards and company guidelines.
Identify and onboard subcontractors for inside wiring projects when needed.
Ensure that subcontractors meet company standards and safety requirements.
Address customer inquiries and concerns related to inside wiring installations.
Work closely with the customer support team to resolve issues promptly and maintain high customer satisfaction levels.
Qualifications
Minimum Qualifications
Proven experience in inside wiring operations, preferably in the telecommunications or fiber-optic industry.
Strong project management skills with the ability to manage multiple projects simultaneously.
Excellent leadership and team-building capabilities.
Knowledge of industry standards and regulations related to inside wiring.
Strong communication and interpersonal skills.
Problem-solving and decision-making abilities.
Safety-conscious mindset.
Ability to travel within serviceable areas
Education
Bachelor's degree in a related field or equivalent work experience.
Preferred Qualifications
Proven and successful project management leadership and subcontractor team management
Strong analytical, statistical, quantitative and deduction skills and the ability to make qualitative judgments
Experience in training and onboarding subcontractor teams
RELATED WORK EXPERIENCE
Operations and project management experience: 7+ yrs.
Telecommunications leadership experience: 5-7 yrs.
Knowledge of MDU fiber-based telecommunications services: 5+ yrs.
Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance
Salary
Pay range (commensurate with skills and experience): $63,023 - $95,519
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
RequiredPreferredJob Industries
Other
Director of Operations - Sacramento, CA
Senior Operations Manager Job In Sacramento, CA
Pay Range: 162k - 202k, depending on experience MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country.
We are looking for a Director of Operations for our Milgard (MITER Brands™) Sacramento, California.
In this leadership role you will lead the effort towards safe, effective and efficient utilization of all team members and physical facilities to achieve desired results in accordance with policies, principles, and established procedures.
Identifies and develops a structure that will support business objectives.
Drive continuance improvement at all levels.
Participates with management team members in training efforts, succession planning and developmental opportunities of staff.
Why work at MITER Brands?ResponsibilitiesProvides leadership to plant management team; establishes priorities and provides resources needed to accomplish on-time delivery of quality products Accountable for plant P&L, inventory levels, and direct and indirect labor costs Monitors plant capacity; coordination and communication with Sales Leadership regarding delivery and production status Facilitates resolution of customer complaints regarding quality and delivery schedules Actively participate in company performance management, professional development, and succession planning within the area of responsibility Responsible for: developing team members; improving processes; reducing costs; quality monitoring and improvements; new product development and implementation; superior customer service; and on-time delivery Reviews production costs and production quality, and modifies production and inventory control programs to maintain and enhance the profitable operation of plant Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions Incorporates MITER Quality Pillars into day-to-day activities and behaviors; guides and motivates others to remain committed to the MITER Guiding PrinciplesResponsible for interviewing, hiring, training, terminating, disciplining and coaching team members Direct supervision of Production Managers, Quality Manager, Maintenance Manager, Continuation Improvement Manager, and frequent partnership with Materials Manager, Sales Manager, Service Manager, Controller, HR Manager and EHS ManagerIndirect responsibility for 300+ team members RequirementsBachelor's degree - Business, Engineering or Manufacturing Operations (or equivalent job-related experience) Minimum of 15 years of leadership in a manufacturing environment Demonstrated results using Lean and Continuous Improvement methodologies to drive improved KPIs in safety, quality, productivity, waste reduction, and profitability Demonstrated track record of developing people through intentional coaching and mentoring Prolonged sitting and terminal use, ability to move around a manufacturing environment Must have the ability to move around a manufacturing environment Must have the ability to move and lift materials and products weighing up to 50 lbs.
as needed Full hand dexterity Travel required up to 20% of the time Work performed indoors in a climate controlled environment and on in the plant manufacturing areas Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents.
We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life.
Below is a list of benefits you will enjoy while working with our company.
Three comprehensive Medical plan options PrescriptionDentalVisionCompany Paid Life InsuranceVoluntary Life InsuranceSupplemental Hospital Indemnity, Critical Illness, and Accident InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilityPaid time off (PTO), including Vacation, Personal, and paid Holidays 401k retirement plan with company match Employee Assistance ProgramTeladocLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramTuition ReimbursementYearly Wellness ClinicMITER Brands, also known as MI Windows and Doors, Milgard and PGTI, is an equal-opportunity employer.
The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
Global Operations Manager of Customer Success and Growth
Senior Operations Manager Job In Sacramento, CA
**The Company** Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. ** We're looking to add a **Global Operations Manager of Customer Success and Growth** to join Teletrac Navman! This role will lead the overall operational strategy in conjunction with Operations and Customer Success Leadership, enabling the organization to optimize customer engagement, insights, retention, and growth of our customer base. As a Global Operations Manager, Customer Success and Growth, you will lead efforts to optimize Customer Success processes, leverage technology for productivity improvements, and ensure data integrity. You will collaborate across teams to drive customer satisfaction and growth, while supporting leadership with strategic insights and decisions
**Responsibilities and Duties**
+ Salesforce and Technology Management
+ Leverage Salesforce to implement scalable processes, maintain data integrity, and drive productivity and retention efforts with the Customer Success Specialist team.
+ Collaborate with Customer Success leadership and Salesforce administrators to scope, implement, and train on process improvements, driving impactful updates in partnership with stakeholders.
+ Enhance productivity by leading the adoption, implementation, and reporting of technology solutions, optimizing Customer Success programs, and driving process improvements.
+ Data and Reporting
+ Manage global Customer Success data, analytics, and reporting efforts, ensuring reporting centralization and data integrity. Provide actionable insights and develop plans in partnership with leaders.
+ Support data-driven decision-making by creating and maintaining reports and dashboards, analyzing retention and growth metrics, and offering insights on customer health and trends that aid in reducing customer risk.
+ Cross-Functional Collaboration
+ Work cross-functionally to scope and implement projects and initiatives that drive customer adoption, value, satisfaction, retention, and growth.
+ Establish and maintain CSM territories and portfolios aligned with business needs across systems.
+ Strategic Initiatives
+ Collaborate with leadership and stakeholders to design and manage Customer Success commission and incentive plans, including ongoing performance calculations.
+ Partner with leadership to develop and implement churn reduction and voice of customer strategies that enhance the customer journey throughout the lifecycle.
+ Organizational Advocacy
+ Advocate for Customer Success with internal stakeholders, driving organizational change and fostering a customer-centric culture.
+ Assist with strategic projects and other duties as needed to support the broader goals of the Customer Success organization.
**Qualifications**
At Teletrac Navman, we believe in your potential to make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.
**Required Skills / Qualifications**
+ Strategic thinker with a positive, "can-do" attitude and excellent problem-solving skills.
+ Degree in a technical or business discipline or equivalent experience.
+ Minimum of 5 years in project management related to Customer Success, Sales, and Technology.
+ Ability to deliver high-quality work with minimal supervision, manage multiple projects in a fast-paced environment, and demonstrate keen attention to detail.
+ Strong communicator with the ability to engage effectively with all levels of leadership, and ability to build collaborative relationships cross-functionally and across the globe.
+ Proficiency and working experience with SFDC or equivalent CRM software, including reporting, and proficiency in Microsoft Excel, PowerBI, and/or other reporting tools.
+ Prior SaaS experience in the Transport or Telematics industries is advantageous.
+ Discretion with sensitive information, sound business judgment, and a commitment to stakeholder outcomes.
+ Passionate about customer experience with a methodical approach to problem-solving
+ 25% Domestic and International Travel required
The base compensation range for this position is **$120,000 to $175,000** per annum. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
**Teletrac Navman** **is a leading software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. It tracks and manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. With headquarters in Orange County, CA, we have an international presence with additional offices in the United States, United Kingdom, ANZ and Mexico. Check our website at *************************
**Vontier** **is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies-Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems-are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.**
**\#LI-LP1**
**\#LI-Remote**
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
Director, Light Rail Operations
Senior Operations Manager Job In Sacramento, CA
The purpose of this position is to direct the District's light rail vehicle operations. This is accomplished by evaluating and supervising operations personnel, creating and updating operating rules and procedures, preparing operating plans for expanded service, , monitoring the application of labor agreements for work assignments, preparing and monitoring operating and capital budgets, and developing and reviewing appropriate training programs. Other duties include performing administrative tasks.
Examples of Duties
Directs the light rail operations department by evaluating and supervising transportation personnel, reviewing performance statistics, preparing division notices referencing operation practices, creating and updating operating rules/procedures, preparing an operating plan for expanded service, and developing training criteria.
Performs administrative duties by participating in contract negotiations for bargaining unit agreements, verifying employees are paid in accordance with labor agreements, interpreting labor agreements, preparing and monitoring budgets, reviewing expenditures, and developing and reviewing training programs. Attends meetings on a variety of topics involving other departments and agencies.
Develops, implements and manages programs, policies, and procedures by setting annual goals and standards, measuring and reporting monthly progress, reviewing existing department policies and procedures, and developing needed plans and procedures for improvements.
Supervises personnel by developing the department's management team, overseeing department training and daily functioning, performing periodic performance evaluations, organizing and prioritizing department work, directing and empowering subordinate staff, and communicating effectively to the department. Responds to, contains, and manages emergency situations 24/7.
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills and abilities to perform the essential functions of the position. SacRT reserves the right to determine the equivalences of education and experience.
Education: Bachelor's degree or equivalent in Business Administration, Public Administration, Management or a related field.
Experience: A minimum of seven (7) years of progressively responsible experience in public transportation, with four (4) years of experience in a rail operations or maintenance environment, and three (3) years of supervisory experience.
Certification & Other Requirements: Possession of a valid driver's license is required with the ability to obtain and maintain a valid California Class C driver's license.
Proof of required education beyond high school, such as college transcripts, diplomas, and/or certificates must be submitted at the time of application, if not substituting experience for the education requirement.
Filing Instructions/Supplemental Information
The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application is required for this position. Applications, job announcements, and copies of the complete job description are available at our website at **************
A completed employment application and proof of education, as outlined above, must be submitted online no later than Monday, February 24, 2025 at 11:59 p.m. SacRT will not process incomplete applications. Resumes are not accepted in lieu of an application but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at **************.
SacRT has a stand alone pension plan which is not part of, nor does it have reciprocity with CalPERS.
SacRT is an Equal Opportunity EOE Employer - Minorities/Women/DisabledNeterans.
This position falls under Management and Confidential Employee Group (MCEG).
Manager, Plant Operations
Senior Operations Manager Job In Sacramento, CA
We are so glad you are interested in joining Sutter Health!
Organization:
SCP-Sutter Center for Psychiatry Sutter Center for Psychiatry is a 73-bed inpatient psychiatric hospital with extensive outpatient service offerings. Sutter Center for Psychiatry the only not-for-profit psychiatric hospital in the Sacramento region that places the patient first and always. We provide compassionate care, showing dignity and respect to the individual while focusing on safety and involvement of the individual and their family. Our recovery model is a program that empowers and encourages the patient and family to be active participants in treatment decisions and development of skills and tools to support them in their daily life. We provide services to children from age 5 to elderly patients through a spectrum of care that allows each person to find the level of care needed to return to an active, healthy life. We encourage family members and significant others to participate in each patient's care by taking part in education services, therapy and support groups.
Responsible for the facilities department operations and personnel. Oversees and coordinates daily operations of the engineering/facilities management department Duties include but are not limited to, management of life safety systems and documentation in accordance with applicable standards and codes set by the Authority Having Jurisdiction AHJ, supervision of the preventative maintenance program and troubleshooting the physical plant and related equipment within the facility. Supervises specified department staff in the general maintenance of the buildings and grounds, planning and making necessary repairs on equipment. Participates in the preparation and administration of departmental capital and operating budgets.
Job Description:
EDUCATION:
HS Diploma: High School Diploma or General Education (GED)
TYPICAL EXPERIENCE:
8 years recent relevant experience
SKILLS AND KNOWLEDGE:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and policy and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of algebra, plane and solid geometry and trigonometry.
Ability to calculate figures and amounts such as fractions, percentages, ratios, proportions, area circumference, and volume.
Ability to define problems, collects data, establish facts, and draw valid conclusions.
Ability to use computer maintenance management software to process data and create reports and develop trending and manage budgets.
Ability to read blueprints, schematic diagrams, interpret instructions and prepare specifications.
Must have a working knowledge of electrical distribution and heating, ventilation and air conditioning (HVAC) theory and application.
Must be able to instruct other Facilities Operations personnel to recognize safety procedures related to equipment operation and repair.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
The Chief Engineer/Facility Manager has to have a broad and varied knowledge of equipment, tools, machines, test instruments, personal protective equipment, computers, and vehicles.
Job Shift:
Days
Schedule:
Full Time
Days of the Week:
Monday - Friday
Weekend Requirements:
As Needed
Benefits:
Yes
Unions:
No
Position Status:
Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $53.59 to $80.39 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Global Tax Operations--Global Compliance & Reporting--Manager - US
Senior Operations Manager Job In Sacramento, CA
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.
The exceptional EY experience. It's yours to build.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**US - Tax - National Tax - Tax and Finance Operate (TFO) & Global Operations - Tax Global Delivery - Manager**
EY's Tax and Finance Operate (TFO) practice serves high-profile, national and multinational clients, providing a range of domestic and international transactional tax planning services and tax-related advisory services. Our TFO practice provides the processes, technology and people for functional outsourcing, enabled by leading-edge technology and client platforms. Our quality service and technical network across 150+ countries enable you to help clients reduce inefficiencies, mitigate risk and drive process improvement within their tax and finance functions. We believe that by managing clients' tax obligations we can make a critical difference and you'll be at the heart of this mission.
**The opportunity**
Our TFO/GO team works with clients to manage their global accounting and tax obligations proactively and responsibly. Our services including global bookkeeping, statutory accounting and reporting, direct tax compliance and accounting, indirect tax compliance, payroll and tax controversy.
TFO/GO is supported by our industry-leading Global Tax Platform (GTP) which is redefining how accounting and tax operates and how we serve our clients. It is technology enabling enhanced tax services to better support the evolving needs of our clients.
We operate as advisors to our client's Finance and Tax leaders and play this critical role as their managed services provider. Our high growth practice attracts the interest of our largest, most complex clients as well as mid-market clients looking to focus their accounting and tax resources on other priorities.
Mentored by nationally recognized professionals, including the firm's most senior talent, you'll be trusted business advisor by delivering on our promises to our stakeholder's and play a critical role in building a better working world.
**Your key responsibilities**
Your role as manager will focus on establishing relationships with client personnel at appropriate levels while working to consistently deliver exceptional client service across the global record-to-report and direct tax life-cycle processes. Your key responsibilities will include:
+ Global delivery of end-to-end direct tax processes including data gathering, tax accounting, tax compliance, tax reconciliations and tax controversy.
+ Supporting the full engagement life cycle of global record-to-report managed services engagement including:
+ Solution design and scoping
+ Project management of implementation including mobilizing global cross-functional teams
+ Service management of delivery to client
+ Commercial management of contract, billing and change management
+ Technology deployment and maintenance
+ Managing data operations and data analytics
+ Deliver value by sharing global accounting and tax developments, insights and market trends
**Skills and attributes for success**
Teaming across service lines, technical specialties and geographical boundaries to deliver exceptional client service
+ Mobilizing global delivery capability and standardized process implementation
+ Managing the operating governance structure and reporting protocols including ongoing service management and commercial management
+ Managing data acquisition processes and protocols, assessing data quality, and defining fit-gap analysis of data to EY toolset
+ Managing technology/workflow with the information from each service line to provide consolidated view
+ Monitoring progress, managing risk, maximizing operational efficiencies and making sure key stakeholders are kept informed about progress and expected outcomes
**To qualify for the role you must have**
+ A bachelor's degree in a related field and a minimum of five years of related work experience (e.g. accounting firm, international or regional tax experience).
+ Approved technical certification, CPA license or membership to state Bar or progress to attaining those mentioned
+ Strong analytical skills, interpersonal, and written/verbal communication skills as well as a strong problem-solving ability, attention to detail and an entrepreneurial approach to work.
+ Strong organizational and time management skills with a demonstrated ability to capture and synthesize business requirements.
+ Strong proficiency and a high level of comfort working with new and emerging technologies.
+ Ability to lead global virtual and on-site teams, mentor counselees and manage client-serving business.
+ Flexibility and willingness to travel.
**Ideally, you'll also have**
+ Demonstrate professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of client relationships and related work products.
+ Take ownership of tasks and have the proper judgment to make critical decisions.
+ Have a strong ability to work under pressure and adhere to strict deadlines.
+ Coach/mentor junior team members to help EY continue to build an inclusive culture and high-performing teams.
**What we offer**
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,600 to $188,000. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $123,100 to $213,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
+ **Continuous learning:** You'll develop the mindset and skills to navigate whatever comes next.
+ **Success as defined by you:** We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
+ **Transformative leadership:** We'll give you the insights, coaching and confidence to be the leader the world needs.
+ **Diverse and inclusive culture:** You'll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.**
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
For those living in California, please click here (********************************************************************************************************************************************************************** for additional information.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************
Sr Mgr Operational Support
Senior Operations Manager Job In Sacramento, CA
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
As a Senior Manager Ops Support within our Mass Markets Operations Excellence organization, you will have the unique opportunity to lead a team and work across multiple Mass Market organizations, that all work together to carry out processes that focus on Field Operations and supporting our technicians in installing & repairing our customer orders. Collaborate with various teams across the Mass Markets organization and other business units such as IT, Enterprise, and Engineering Architecture & Technology to establish effective transformation initiatives and deployment strategies. You will lead a team to complete problem and process analysis, process optimization and new process development for ways of working and new system development or releases.
**The Main Responsibilities**
+ Integrate all technician-facing components into a single, organized, and stepped closeout flow with signature capture and retrieval
+ Deploy a searchable knowledge base repository with trigger-based surveys and integrated training
+ Coordinate with IT, Process Team and Field Operations on E2E release management (development, UAT, Pilot & Production deployment)
+ Develop and grow a top-performing team including the job posting and interview process
+ Coordinate with leadership and Field Operations regional teams to identify, quantify, and prioritize opportunities to drive direct OPEX or capital savings back into the ECO organization
+ Manage a direct report team of diverse skillsets and abilities, including all Success Factors requirements
+ Develop comprehensive business cases that detail the cost / benefit analysis of proposed transformation initiatives to help drive product and program strategy
+ Develop operational proposals detailing end-to-end solutioning, including but not limited to financial analysis, flow diagrams, end user experience wireframes, and process highlights
+ Provide clear and concise project updates at the client and Sr. Leadership levels
+ Stay current with industry trends and third-party vendors for prospective solutions to business challenges
+ Coordinate trials and first office applications with the Field Operations Support teams to drive solution acceptance and adoption
**What We Look For in a Candidate**
+ Transformational mindset, ability to identify business challenges and provide operationally acceptable solutions
+ Detailed knowledge of Field Operations processes, procedures, systems and daily required functions for the various regions
+ Ability to manage a diverse direct report team in knowledge and abilities to drive cross functional teams toward common goals
+ Excellent written and oral communications skills, ability to write executive-level communications that are concise, articulate, and professional
+ Knowledge and ability to go from concept to a fully operationalized solution utilizing official Lumen approvals and project processes
+ Highly organized and professional, with the ability to prioritize and manage multiple tasks simultaneously
+ Works effectively within tight deadlines and firm schedules
+ Exhibits good business judgement with the ability to overcome obstacles and think strategically to solve business problems
+ Minimum 4 years as an Operations Field Technician or Central Office Technician
+ Minimum 5 years as an SRO
+ Minimum 5 years as Field Operations Manager/ Staff Support
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (***************************************************
+ Bonus Structure
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 336605
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
02/11/2025
Health PBM Operations Manager/Senior Manager
Senior Operations Manager Job In Sacramento, CA
Health Consulting | Health PBM Operations Manager/Senior Manager We work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention.
As a Health PBM Operations Leader , your primary responsibilities may include:
Client Engagement:
+ Build and maintain strong relationships with clients, serving as the primary point of contact for PBM consulting engagements.
+ Conduct comprehensive assessments of clients' PBM operations to identify areas for optimization and growth.
Strategic Consulting:
+ Develop and implement customized, data-driven strategies to enhance PBM operations, ensuring alignment with client organizational goals.
+ Provide expert guidance on compliance with pharmacy regulations and industry best practices.
Technology Solutions:
+ Evaluate, recommend, and implement advanced technology solutions to improve PBM operations, including claims processing systems, data analytics, and automation tools.
+ Oversee technology implementation projects, ensuring seamless integration into clients' existing operations.
Performance Improvement:
+ Collaborate with clients to define key performance indicators (KPIs) and create targeted performance improvement plans.
+ Monitor and evaluate the impact of implemented strategies and technology solutions, making necessary adjustments to enhance outcomes.
Team Leadership:
+ Lead a team of consultants and subject matter experts, providing direction, coaching, and mentorship to enhance team performance.
+ Foster a culture of innovation, collaboration, and continuous improvement within the team.
Thought Leadership:
+ Stay informed about health industry trends, emerging technologies, and changes in pharmacy regulations.
+ Share insights and best practices through thought leadership articles, webinars, and industry conferences.
Travel - as needed, up to 80%
Why should I join the Accenture Health team?
+ Innovate every day. Be at the forefront of designing and delivering PBM and other health technology solutions that push boundaries and create new opportunities for our clients.
+ Lead with the industry's best . Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 200 clients to deliver healthcare transformation to meet the diverse needs of patients and members.
+ Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health, consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, you'll expand your thinking beyond the core Workday implementation.
Here's what you need:
+ Bachelor's degree in Business Administration , Healthcare Management, Pharmacy , or a related field.
+ Minimum of 5 years of experience in PBM operations and consulting , with a focus on technology solutions.
Bonus points if you have :
+ Master's degree preferred.
+ Demonstrated experience working in a client- facing environment to drive change.
+ Experience working with or leading global teams.
+ Thrive in a diverse, fast paced environment.
+ Exceptional problem-solving and analytical skills.
+ Excellent communication and presentation abilities.
+ Leadership experience, including team management and project oversight.
+ Proficiency in technology solutions relevant to PBM operations, including claims processing systems, customer relationship management (CRM) tools, and data analytics platforms.
+ Demonstrated experience with PBM regulations, compliance requirements, and industry best practices.
What's in it for you?
You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. You'll have the chance to thrive in an environment where your ideas are valued and your voice matters.
At Accenture, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices such as event-driven architectures and domain driven design.
Accenture will continually invest in your learning and growth. You'll learn from and work with Accenture's certified practitioners and Accenture will support you in growing your own tech stack, sales skills, and certifications.
You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the world's largest companies.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $302,400
Colorado $94,400 to $261,300
District of Columbia $100,500 to $278,200
Illinois $87,400 to $261,300
Minnesota $94,400 to $261,300
Maryland $87,400 to $241,900
New York $87,400 to $302,400
Washington $100,500 to $278,200
#LI-NA-FY25
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (***********************************************************************
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (********************************************************************************************************************************************** .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at ****************, send us an email (************************************************* or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Manager of Intake Operations
Senior Operations Manager Job In Sacramento, CA
Full-time Description
Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities.
We are currently seeking a Manager of Intake Operations to join our dynamic and growing team!
This is a remote position based in the Pacific Standard Time Zone. Must be located in CA, WA, OR, HI, CO.
About Us
The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility.
We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands.
About the Opportunity
The Manager of Intake Operations will play a key role in optimizing the client onboarding experience, overseeing the intake, assessment, and initial authorization processes. This position is essential for driving efficient operations, ensuring a seamless client journey from initial inquiry through to service commencement. This role requires design, creation, and ongoing commitment to the streamlining and efficiency of intake services.
Duties & Responsibilities
Implement and oversee lead tracking to drive client intake
Ensure timely responses, supervise intake team operations, and streamline workflows
Monitor KPIs, analyze data for efficiencies, and conduct compliance audits
Train, develop, and support a high-performing intake team
Align intake with clinical teams, facilitate meetings, and enhance client experience
Ensure regulatory adherence and accurate EHR documentation
Additional duties as assigned
Benefits & Perks
As a full-time opportunity, you will have an opportunity to grow your career in this purpose-filled industry where you can see results every day. Benefits include:
Benefits package: Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account and Savings on additional voluntarily selected benefits
PTO, floating holidays, paid holidays
Pre-tax commuter benefits such as parking and transit
Monthly employee events
Evolve in a nice working atmosphere with a passionate team!
CSD issued cell phone
Dreams Come TRUE - Fully funded college program
Requirements
About You
Requirements & Qualifications
Bachelor's degree or higher in business administration, Healthcare Management, Psychology, or a related field preferred (or equivalent experience)
3-5 years of experience in ABA operations, client intake, or assessment coordination
Leadership experience with a focus on process improvement and client experience
Knowledge of ABA clinical workflows, including intake, assessment, and insurance authorization
Strong communication, organization, and problem-solving skills
Proficiency in EHR systems and data management tools
Understanding of HIPAA regulations and healthcare compliance
CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#LI-REMOTE
Salary Description 70,000 to 80,000
Field Operations Manager
Senior Operations Manager Job In Sacramento, CA
Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place! But we aren't just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.
Job Description Summary
The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers' sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.
What You'll DoImprove the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors Represent SMS in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections Assure client leadership that SMS is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation Enhance the effectiveness of SMS technology solutions through increased adoption by directly demonstrating the platform's value to both customer and vendor Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the SMS scope of work; represent SMS in the acceptance of such projects into the Facilities portfolio Perform non-maintenance tasks related to facilities management as approved by the Director of OperationsDemonstrate SMS's commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions Facilitate the flow of information among customers and affiliates in the field and the SMS Operations team Foster a positive team environment and may provide coaching or mentoring to team members Ensures confidentiality and accuracy of internal and external data Performs ad-hoc projects and other duties as assigned This position is remote and requires up to 60% travel within the assigned geographic area of responsibility
What You'll Need Possesses specific knowledge of facilities management and general knowledge of building maintenance trades Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required5+ years of experience in facilities management, maintenance management, or building maintenance trades require#IND1
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Director - Lounge Operations & Servicing
Senior Operations Manager Job In Sacramento, CA
**You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The US Consumer Services (USCS) group is responsible for growing our consumer business worldwide, strengthening our global leadership position in the premium and travel space, and delivering exceptional, differentiated customer experiences.
Within USCS' Travel & Lifestyle (TLS) team, the Global Lounge Experiences team is a high impact group, responsible for the strategic definition and delivery of the Global Lounge Collection benefit to Amex's global premium Card Members. The Global Lounge Collection benefit encompasses the Centurion Lounge network and access to network lounges through partnerships (i.e., Delta, Priority Pass).
The Director, Lounge Operations and Servicing, is responsible for the end to end operations of Centurion Lounges and Centurion New York. This individual will partner with the Vice President & peer Director of Lounge Operations and Servicing, as well as the Centurion Lounge Center of Excellence and Global Lounge Collection Benefit Management teams, to maintain our leadership position in the lounge business through developing best-in-class servicing standards, optimizing our supplier and operator relationships, leading a team of frontline colleagues across the network and collaborating with key internal partners to effectively operate the network.
This is an excellent opportunity for a strong people leader with a strong operations track record who is interested in driving optimization strategies in a fast-paced and premium environment.
**Key Responsibilities** :
+ Lead a high performing team of frontline colleagues around the world and inspire a strong, close-knit team culture to drive engagement and customer satisfaction in a diverse and inclusive environment.
+ Manage operator relationships for the Centurion Lounge network and maintain KPIs to measure and improve servicing and financial performance.
+ Identify trends and areas for improvement based on customer and colleague feedback, and take proactive measures to enhance the customer experience.
+ Develop and execute talent management strategy including hiring, onboarding and training plans for the frontline colleagues.
+ Drive strong relationships with Global Supply Management, Global Real Estate, and Global Advertising & Brand Management to effectively manage procurement and real-estate processes related to the Centurion Lounge operations.
+ Closely partner with Global Lounge Collection Benefit Management team in optimizing the near & long-term strategy for the Centurion Lounge network.
+ Identify and mitigate potential risks related to health & safety, customer interactions and data security, and lead with a clear understanding of company's code of conduct.
+ Collaborate with the Centurion Lounge Center of Excellence to identify opportunities for process improvements and quality gains.
+ 30% travel required (as conditions allow and to be aligned in partnership with leader)
**Qualifications** :
+ 10 years of experience in operations, travel, or hospitality related industry
+ Exceptional people leader and reliable teammate with tangible history of developing large teams and building a highly effective and results-driven culture
+ Strong customer first mindset, with the ability to prioritize customer needs while balancing operational requirements
+ Creative innovator with the ability to combine best practices with new ideas to create compelling experiences for customers to deepen their engagement
+ Highly motivated self-starter, with a sense of purpose, positive attitude and an agile approach - ability to shift priorities with changing internal and external environment
+ Success partnering across complex organizations to drive change
+ Prior leadership experience in global business operations, customer service, lounge, travel or hospitality related business with understanding of the luxury space
+ Strong interpersonal skills with the ability to influence and manage expectations across large cross-functional teams, senior leaders and external stakeholders
+ Executive level communications and presentation skills
**Qualifications**
Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: ****************************************** to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Operations
**Primary Location:** United States
**Schedule** Full-time
**Req ID:** 24023148
Director, Field Operations
Senior Operations Manager Job In Sacramento, CA
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for providing both strategic direction and day-to-day management of field operations including technical aspects of field programs. Works cross-functionally and collaborates closely with other senior leaders to ensure achievement of targeted objectives. Provides leadership and direction for team which may include multiple functional areas. Develops and implements strategy for functional area(s). Develops and manages budget.
Job Description
Core Responsibilities
Directs the successful execution of the field workforce function to include dispatching of work, routing of work, disposition of work, building of quota, quota adherence and all field support activities (call handling, job updates, tech support, text/chat handling, pre/post calling), ticketing, ticket tracking and handling, escalations, field communications, reporting and automation tool and handheld support.
Tracks and reports on key trends in workforce management such as missed/late appointments, technician support response time, work order statuses, job routing, technician productivity, dispatcher productivity and tool utilization success rate.
Builds Workforce Planners that ensure the appropriate level of dispatch resources needed to support the field Technicians.
Develops and refines the management strategy for the department. Ensures consistent and effective practices and procedures.
Compiles explanations and action plans for monthly metric review.
Assists Area teams with contractor performance and capacity planning.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Change Management, Communication, Customer Experience (CX), Employee Experience, Leadership, Strategic Thinking, Teamwork
Compensation
Primary Location Pay Range: $139,802.86 - $209,704.29
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
10 Years +Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Plant Manager
Senior Operations Manager Job In Sacramento, CA
Job Details Construction Innovations - Plant - Sacramento, CA Full Time $90,550.00 - $144,250.00 Salary Negligible DayDescription
ABOUT CONSTRUCTION INNOVATIONS:
At Construction Innovations, we're all about good energy - we create solutions that make electrical installations faster, safer, and cost-effective. Our products energize hundreds of projects across the U.S. in various markets including solar, battery storage, substation, and transmission and distribution. Our commitment to simplifying traditional installation methods drives us to deliver all-in-one product kits that can be installed by anyone, in a fraction of the time. Our philosophy is at the core of everything we do: Innovate to Simplify .
OVERVIEW:
The Plant Manager's role encompasses planning, organizing, directing, and optimizing daily operations to surpass customer expectations. The ideal candidate should demonstrate strong attention to detail, capable leadership in team environments, and effective communication as a bridge between plant personnel and senior management. Leadership responsibilities include driving continuous improvement initiatives in quality, safety, productivity, and overall performance, in alignment with the company's purpose, mission, vision, and core values.
RESPONSIBILITIES:
Lead and motivate teams by delegating responsibilities and authority, ensuring efficient workflow, timely production, adherence to budgets and schedules, optimal utilization of personnel and machine capabilities, and effective use of equipment and facilities.
Supervise manufacturing operations through report analysis, meetings with team members, direct observations, and personal interactions.
Implement and maintain safety standards to create a safe working environment for all employees.
Collaborate to establish both short-term and long-term manufacturing objectives aligned with sales forecasts, inventory needs, and other relevant factors.
Develop and monitor performance metrics to drive overall manufacturing performance, taking corrective actions as needed to achieve targets.
Prepare annual budgets, incorporating revenue forecasts, capital expenditures, and human resources requirements.
Manage staffing levels to meet current and projected production demands.
Recruit, train, and evaluate personnel to maintain a skilled and efficient workforce.
Oversee the implementation of new production processes and equipment to support product innovation and continuous improvement initiatives.
Manage Facilities & Maintenance operations, including the Tool Crib, ensuring adequate tooling, equipment, and effective Total Productive Maintenance (TPM) practices.
Perform other tasks as assigned.
DESIRED SKILLS & EXPERIENCE:
10+ years working experience managing employees in a Manufacturing environment
8+ years of working experience in Lean Manufacturing
Advanced knowledge in production leveling and scheduling
Experience with production control functions of a large ERP or MRP systems
Strong knowledge of manufacturing processes and technology requirements
Bachelor's degree is a plus
Excellent communication, problem-solving, and strategic thinking skills
Knowledge of electrical systems and their components is a plus
Process and detail-oriented
WORK ENVIRONMENT:
This position will be working primarily in our Manufacturing facility. The workstation may be located on the production floor with a significant amount of time walking the internal building and external grounds. The work environment is fast-paced with ever-changing priorities.
PHYSICAL REQUIREMENTS:
Regularly sit, stand, and walk for long and short distances.
Required to hear with or without correction to be able to interpret and receive information and directions.
Regularly required to communicate: verbal and written, to describe and explain detailed, important, and accurate instructions.
Occasionally lift and/or move material up to 25 lbs.
Occasionally stoop, kneel, or crouch.
The noise level is usually moderate.
REPORTING STRUCTURE:
This position reports to the Director of Manufacturing.
CAREER ADVANCEMENT:
Career advancement at Construction Innovations is possible for all positions but is not guaranteed. Advancement opportunities may exist within the current department or in other departments within the company.
LOCATION:
Construction Innovations manufacturing facilities and offices are located in Sacramento, CA, and Mather, CA.
COMPENSATION:
A reasonable estimate of the current salary range for this position is $90,550.00 - $144,250.00. The actual amount offered within this range will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant job-related factors. It is not typical for an individual to be hired at or near the top of the range for the role, and compensation decisions are dependent on the facts and circumstances of each case.
EOE
#ID23
#LI-MM1
Assistant Manager, Customer Operations - Delta Shores
Senior Operations Manager Job In Sacramento, CA
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What You'll Do
* Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
* Recruit, hire and develop highly productive Brand Associate and Expert teams.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage omni-channel to deliver a frictionless customer experience.
* Ensure all compliance standards are met.
Who You Are
* A current or former retail employee with 1-3 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Passionate about retail and thrive in a fastpaced environment.
* Driven by metrics to deliver results to meet business goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Hourly Range: $21.30 - $29.30 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.
Director, Field Support Operations
Senior Operations Manager Job In Sacramento, CA
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 52 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Our continued growth has created an opportunity to join our Aspen Dental Field Operations Support Team as an **Director, Field Support Operations.**
**Position Summary:**
The Director of Field Support Business Operations will be the strategic thought partner and leader overseeing support operations for a small inbound service center. This leader will demonstrate strategic vision and operational excellence to meet strategic goals in a fast-paced, high-growth environment.
The Director's success is measured by the organization's ability to provide a high-quality patient experience while meeting Service Level Agreements (SLA), improving call performance, improving resource efficiency, and adapting new proven technologies to increase efficiency and achievement of metrics. In addition, this role actively contributes to the overall company operational targets and daily business decisions.
The Director of Field Support executes the vision for the operation ensuring that field support meets customer and organizational needs. The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.
**Customer Experience & Strategy Management**
- Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call
- Develop career path/metrics for staff including implementation of succession planning processes utilizing the bench of talent to sustain company growth.
- Advocate talent training and development of team members to strengthen patient experience and to foster succession planning.
- Oversee executional aspects of field support management including setting SLAs, building effective processes leading to positive outcomes, and providing input on strategic updates
- Direct and manage a team that includes Supervisors and Field Support Agents
- Partner with WFM and Field Operations teams to provide recommendations on forecasting, staffing, hours of operation, and headcount with the goal of appropriate team coverage to hit SLAs and KPIs
- Collaborate with Other Field support Directors and PSC partners to ensure smooth operational processes and procedures and ability to successfully serve customers during operating hours
- Oversee Outbound and inbound call strategy including staffing, call prioritization, and efficacy to meet or exceed goals KPI
- Lead and participate on cross-functional teams which address strategic and business project with significant complexity and risk such as cost saving measure, efficiencies, regulatory and contractual requirements
- Actively oversees the hiring process for new team members
- Partner with Learning & Development to develop function-specific orientation and training programs for Field Support Agents
- Formulate policies and procedures that guide the Field support operations team and leads to efficient and effective performance
- Ensure compliance with regulatory guidelines (HIPAA and Privacy Act) and standards and other quality assurance programs
- Work with PSC teams & field operations teams to conduct thorough analysis of existing process workflows and systems to identify areas for improvement.
- Monitor and resolve gaps within overall customer experience scorecard for assigned division(s).
- Hold PSC teams accountable to defined Service Level Agreements and provide overall ticket management for assigned division(s).
- Understands the business structure of Aspen Dental Management, Inc. and its role as a support service provider for the Doctors and their practice.
- Lead change management initiatives that drive adoption, ease implementation, and position field for a customer service centric solution.
- Communicate key Initiatives /programs impacting Division.
**Requirements/Qualifications**
- Bachelor's Degree required, Masters of Business Administration (MBA) preferred.
- 7+ years multi-location, retail operations management experience in customer or patient-based industry and/or contact center operations management.
- Demonstrated experience leading high performing teams of people leaders.
- Strong ability to manage organizational change and communicate issues through cross functional teams.
- Demonstrated success in creating overall strategy to improve customer experience or operational efficiencies.
- Experienced in growing talent and developing future leaders.
- Excellent verbal and written communication skills and the ability to make decisions independently.
- Ability to interact with all levels of senior leadership.
- Proven ability to deliver presentations containing complex data, influence decision making, and present oneself and one's ideas with clarity and confidence.
- Computer proficiency with MS Office suite or equivalent project management applications.
- Ability to travel 10%
Salary starting at $110,000 with a 25% Quarterly incentive
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
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