Senior operations manager jobs in Wayne, NJ - 4,467 jobs

We're building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (COO) with an excellent team of 95+ rockstars with plans to expand more in 2026. We serve thousands of local service businesses and were named as one of the 2023 and 2024 top 50 Tech Companies building for SMBs. We're well funded with over $44M of capital raised from YC, Northzone, Forerunner, Bonfire, TMV and BBG. Most recently we closed our $27M Series B in Summer 2025. We have a few years of runway, and we've experienced rapid growth in the past year. We're expanding RevOps and looking for a leader who can further build on our foundation and scale the team. We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement #J-18808-Ljbffr

We are seeking a Vice President of Retail Operations to lead enterprise-wide operations for a rapidly growing grocery brand centered on sustainability, quality, and innovation. Reporting to the President, this role has full responsibility for day-to-day operations across all physical environments, including stores, headquarters, and commissary-and will ensure consistent execution of operating standards as the business scales. As the company's first dedicated operations executive, you will build and refine scalable systems, processes, and teams, integrating industry best practices while preserving the brand's highly curated customer experience. Initial Focus: Become deeply immersed in the brand, customer experience, values, and operating culture across stores, commissary, and corporate teams Audit existing operating standards and processes; develop a scalable operating plan to support 2026 growth, including new store and concept openings in NYC and beyond Assess organizational structure and capabilities across store operations, procurement, inventory, and customer experience; identify and address capability gaps in partnership with the President Core Responsibilities: Operational Leadership Oversee all daily operations, including store operations, commissary, logistics, supply chain, and facilities Ensure consistent execution of operating standards, SOPs, and service expectations across all locations Supply Chain, Procurement & Inventory Lead end-to-end supply chain operations, including sourcing from local, organic, and ethical vendors Optimize inventory management, inbound/outbound logistics, and vendor relationships to ensure product availability, quality, and cost control Negotiate vendor contracts and oversee purchasing for both perishable and non-perishable goods Customer Experience & Quality Ensure a consistently exceptional, hospitality-driven in-store experience (with mobile and online channels under evaluation) Develop, document, and train teams on quality assurance standards for products and prepared foods Financial & Performance Management Own operational performance and 4-wall P&L execution across locations Partner with the Director of Finance and President on budgeting, forecasting, and resource allocation Monitor operating KPIs, cost of goods, labor, inventory, and margins; identify opportunities to reduce loss and improve profitability, particularly in prepared foods Maintain accountability for the company's operating expense budget Strategy, Scale & Expansion Develop a 3-5 year operational roadmap focused on scalability, efficiency, and profitability Support store expansion and new market entry, ensuring operational readiness while maintaining brand integrity Team Leadership & Culture Build, lead, and mentor a high-performing, multi-disciplinary operations team Foster a culture of accountability, collaboration, and continuous improvement aligned with company values Compliance & Risk Management Ensure compliance with all federal, state, and local regulations, with a strong focus on food safety, employee safety, and sustainability initiatives Partner cross-functionally to ensure accurate data flow supporting accounting, forecasting, and decision-making Requirements: Bachelor's degree in Business, Operations Management, or related field; MBA preferred 15+ years of experience, including senior executive leadership (VP Operations or COO) with accountability for enterprise-wide operations, SOPs, and operating expenses Experience in a scaled grocery or grocery-adjacent hospitality business, combined with hands-on experience applying best practices in a growing or founder-led environment Demonstrated expertise in operational efficiency, process improvement, and change management Strong financial acumen, including budgeting, cost control, and capital planning Proven experience in DTC commerce (physical retail and e-commerce), supply chain, and inventory-driven businesses Advanced Excel and data analysis skills with a highly metrics-driven approach to decision-making Exceptional leadership and communication skills, with the ability to train teams and translate complex concepts into practical execution

A community-focused organization is seeking a motivated Residential Services Manager in Brooklyn, NY to oversee daily administrative functions, manage front desk operations, and ensure compliance with documentation protocols. The ideal candidate should have at least 60 college credits, relevant work experience, and required certifications. This role includes an exceptional benefits package, contributing to a supportive work environment focused on employee well-being and growth. #J-18808-Ljbffr

An educational institution based in Brooklyn is seeking an experienced Executive Director to oversee operational, financial, and strategic management. The role involves leading key strategic initiatives, managing school operations, and ensuring fiscal responsibility. Candidates should have a bachelor's degree, 7+ years in senior leadership, and strong skills in finance and organizational leadership, making it a fulfilling opportunity for mission-driven individuals. #J-18808-Ljbffr

A major aviation ground service company in Newark, New Jersey, seeks a General Manager to oversee operations at their station. The ideal candidate will have at least five years of progressive aviation management experience, encompassing customer service and ground handling. Responsibilities include budget management, compliance with legal requirements, and effective communication with airline customers and teams. The role requires strong problem-solving and time management skills, along with a valid driver's license. Comprehensive benefits are offered, including vacation and medical coverage. #J-18808-Ljbffr

Job Title: Director of Operations Salary Range: $100,000 - $150,000 + Vesting Equity Upside An ABA therapy startup is seeking a Director of Operations to oversee the launch and day-to-day management of its operations. This position requires a dynamic individual with ABA experience, leadership capability, and a strong drive to build a thriving business. Responsibilities Oversee daily operations and strategic development of ABA services. Lead the startup process including hiring, systems implementation, and scaling efforts. Collaborate closely with clinical teams to ensure service excellence and compliance. Identify and resolve operational bottlenecks and drive continuous improvement. Monitor performance metrics and financials to guide business decisions. Maintain a strong presence in the office (2-3 days/week) and travel out of state as necessary. Requirements 2-4 years of ABA industry experience (REQUIRED). Proven ability to manage, lead, and problem-solve independently. Strong interpersonal and team management skills. Entrepreneurial mindset and strategic business acumen. Willingness to invest significant time and effort in building a successful operation. Availability for hybrid work based in Flatbush, Brooklyn, with travel as needed. #J-18808-Ljbffr

Harbor.ai is an InsurTech startup aiming to revolutionize the enterprise insurance market. Our technology simplifies the process for insurance brokers to identify optimal coverage for their clients continuously, and this is just the beginning. Our mission is to revolutionize underwriting for better, faster, and smarter processes. As we pursue this goal, we are implementing a data-driven business model that fundamentally reshapes how insurance products are sold. Established in 2018, Harbor.ai is venture-backed and based in New York. This position is 100% on-site at our New York City headquarters. About the Role We're looking for a VP of Operations to own execution discipline and financial operations at Harbor.ai. You'll ensure decisions translate into completed work, maintain operational hygiene, and manage the financial infrastructure that keeps the business running smoothly. This role is accountable for delivery, follow-through, and operational clarity across the organization. What You'll DoOperational Execution Own delivery of cross-functional initiatives from decision through completion Maintain tight operating cadence with weekly execution reviews and accurate status reporting Enforce operational processes (planning, retros, handoffs) and drive adoption of company initiatives Serve as first point of contact for operational escalations, resolving issues at the lowest responsible level Surface issues early and correct quickly-no late surprises to leadership Own day-to-day operational tooling (Notion, Linear, reporting systems) and ensure data accuracy Financial Operations Manage accounts payable, receivable, and customer payment processing Oversee bookkeeping functions and maintain financial ProForma Ensure accuracy of financial data and reporting across systems Maintain financial dashboards and track burn rate, runway, and key metrics Provide clear financial visibility to leadership What Success Looks Like Work moves consistently from decision to completion without escalation Financial operations run smoothly with accurate, timely reporting Misses are rare, surfaced early, and corrected quickly Leadership has clear operational and financial visibility without noise What We're Looking For 5+ years in operations or finance roles at technology companies Deep understanding of how tech products are built, shipped, and scaled Experience operating in product-led or engineering-heavy environments Strong financial operations experience (AP/AR, bookkeeping, payment processing) Technical fluency-comfortable working alongside engineers and product teams Proven track record of owning end-to-end delivery in fast-moving tech environments Experience with modern operational tooling and building reporting infrastructure Exceptional organizational skills with obsessive attention to follow-through Ability to resolve issues independently and escalate strategically Outcome-driven mindset-you're accountable for results, not activity Please note that any emails from recruiters will be printed, then ceremoniously disposed of. Note to All Applicants: Harbor.ai is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to ********************. Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable; bonuses are not guaranteed. Harbor.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Harbor.ai, its employees, and others as required or permitted by law. Additionally, Harbor.ai in the E-Verify program in certain locations, as required by law. Harbor.ai is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ********************.

A leading property management firm in New York seeks a General Manager to oversee a residential rental property. This role includes maintaining tenant relations, managing budgets, and ensuring compliance with occupancy policies. The ideal candidate will have 7-10 years of experience in luxury property management and possess strong leadership and customer service skills. This is an exciting opportunity for those looking to thrive in a dynamic and team-oriented environment. #J-18808-Ljbffr

A boutique café in New York City is seeking a hands-on General Manager to lead operations and oversee the front-of-house team. The ideal candidate will have over 2 years of experience in the hospitality industry, strong leadership skills, and a passion for creating a welcoming guest experience. Responsibilities include managing daily workflow, hiring and training staff, and ensuring health code compliance. Competitive compensation and a supportive team environment are offered. #J-18808-Ljbffr

A lifestyle hotel in Brooklyn is seeking a General Manager to oversee operations and financial activities. The role includes ensuring quality customer service, maintaining a positive public image, and managing staff. Ideal candidates will have at least 5 years of management experience. The hotel offers competitive compensation of $145,000 to $195,000 annually and various benefits supporting wellness and financial security. #J-18808-Ljbffr

Posted Friday, October 17, 2025 at 4:00 AM I s this you? You lead teams by example to drive engagement and outcomes You provide operations and repair/ logistics expertise to consistently drive results to meet and exceed established targets You are intrigued and excited to impact the greater New York City area through active and affordable bike sharing and micromobility solutions If your answer is yes, we have an excellent career opportunity for you! About the Role Motivate seeks an experienced Director of Operations to provide planning, leadership, and oversight to ensure operational success and drive process improvements for all aspects of inspection, maintenance, and repair of the bike share fleet in the greater New York City area. You will drive operations and provide leadership for the management of depot and field-based teams to ensure the success of the department to meet KPIs and established metrics. Take ownership for assigned aspects of operations, including budget and labor cost management, operational plan, and P&L responsibility, achieving expected margins Facilitate external relations, building trust and a positive and productive relationship with our customer, through partnership and regular communications Hire, train, develop, engage, and provide overall leadership for managers overseeing teams of mechanics, both warehouse and field-based, through the full employee cycle Provide oversight for large-scale training evolutions to enforce standardization of repairs Oversee the collection, analysis, and utilization of data to drive business decisions and monitor/report on fleet performance and cost-efficiency Plan and oversee the execution of operations, quality control measures, and overall inventory control, optimizing the repair process, shop throughput, and mechanics' skill levels and capacities Plan, prepare, and oversee the execution of system-wide undertakings and process improvements to further increase efficiency and effectiveness in obtaining KPIs, established metrics, and team management strategies Drive and implement safety initiatives within the department to maintain a safe work environment, ensuring all safety and operational standards are met or exceeded About You You bring the right experience to the table: undergraduate degree in business, operations, project management, or related field with prior experience managing operations teams and prior success in an operational leadership role with a record of meeting targets You are safety-oriented: Experience with implementing and enforcing consistency in safety standards and driving them through the department to build a culture of safety You are a leader of leaders: You have years of experience successfully leading/overseeing a management team leading by example; focus on their alignment, engagement, development, and performance You manage successful large teams: including scheduling, hiring, training, coaching and accountability; with a focus on employee engagement, training, and development throughout the full employee life cycle. Prior experience with a union and/or seasonal workforce highly desired You are a team player: working cross-functionally across departments and with external partners, taking the lead on projects while providing updates to key stakeholders You communicate effectively: strong written and verbal communication skills with a variety of audiences, able to build and maintain key relationships with both internal and external stakeholders You are adaptable and results-oriented: Ability to analyze complex data sets and use that information to react effectively in dynamic environments; bringing strong decision-making skills and an ability to solve complex problems with creative solutions You have strong organizational skills: proven record of successfully directing multiple projects simultaneously in a fast-paced environment You utilize sound judgement: understand the importance of keeping information confidential; seek and consider multiple data points and opinions before making decisions You are technology-proficient: well-versed in Microsoft Office and various operational applications, Tableau and database and data visualization skills a plus, with the ability to learn new software and hardware components quickly You are flexible: understand that this role may require travel and work during off hours and weekends, as well as a regular presence at various locations around the greater New York City area You are successful in a variety of work conditions, including a mixture of warehouse, office, and field work environments, as well as v arying weather conditions year-round About Motivate We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation's largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available. Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work , the play , the people, and the places they love most. Why Join Our Team As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We're always looking for new people who aren't afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities. Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providingemployment to those who need it most. We care about your passion, character, and determination to work hard more than your past. We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We're looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we'd love to hear from you. Comprehensive medical, dental, and vision plans Life, accidental death, long-term and short-term disability insurance options Paid time off and sick time Paid parental leave 401k retirement planwith company match Free annual bike share membership Opportunities for growth Interested? Apply Now! The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission. Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age,genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status,pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the AmericanswithDisabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager. #J-18808-Ljbffr

A healthcare staffing firm in New York is seeking a Regional Manager of Operations to oversee relationships in facilities throughout Brooklyn, Staten Island, and Queens. This role emphasizes fieldwork and territory growth while ensuring quality service to clients and facilities. Candidates must possess a Bachelor's degree and multi-site healthcare operations experience, along with a commitment to exceptional customer service. The company offers benefits including medical, dental, vision, and a 401k plan. #J-18808-Ljbffr

A telecommunications company is seeking a Regional Director to oversee service excellence and operational efficiency. The ideal candidate will manage field services and construction, execute operational strategies, and ensure compliance with industry standards. Necessary qualifications include a Bachelor's degree and over 8 years of experience in operational leadership within telecommunications. The position allows for strategic contribution across multiple states. #J-18808-Ljbffr

The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site. Responsibilities include: Executes the provision of administrative and employment services Serves as the initial point of contact for the assigned healthcare locations' leadership on administration and management issues Works with Company Departments to ensure system-wide compliance at the assigned healthcare location Serves as a project manager to administrative and clinical managers at the assigned healthcare location Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets Analyzes and develops timely responses to requests or changes from the assigned locations' leadership Communicate and partner with facility staff to improve system-wide performance Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations Maintains oversight of assigned healthcare location team members Participates in committees and engagements with assigned healthcare location leadership Qualifications include: Bachelor's degree, preferably in Business, Health Care Services, public administration or a similar field; a Master's degree is preferred 5 or more years of progressively responsible management experience within a health care facility or medical group practice Demonstrated competencies in the following areas: Planning, decision-making and implementation Analytical capacity (quantitative and qualitative) Financial management Organizational ability Oral and written communication Project management Ability to build trust through listening, supporting others and demonstrating integrity Proficiency in contract management Excellent client management and business literacy skills Proficient in use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required High attention to detail Ability to maintain high standards despite pressing deadlines Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment Must be able to prioritize a variety of time sensitive tasks Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR Excellent interpersonal and communication skills Annual salary for this position is $120,000 - $150,000. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). Equal Opportunity Employer

A leading firm in title insurance is seeking an experienced Settlement / Escrow Manager in New York, NY. The ideal candidate will oversee the settlement process for high-end commercial transactions, manage escrow coordination, and ensure compliance with legal requirements. Candidates should have at least 5 years of relevant experience and strong communication and organizational skills. This role requires handling high-pressure situations with professionalism. #J-18808-Ljbffr

Business Integration Partners (BIP) is Europe's fastest growing digital consulting company and are on track to reach the Top 20 by 2030, with an expanding global footprint in the US (New York, Charlotte, Chicago, and Houston). Operating at the intersection of business and technology we design, develop, and deliver sustainable solutions at pace and scale creating greater value for our customers, employees, shareholders, and society. BIP specializes in high-impact consulting services across multiple industries with 6,000 employees worldwide. Our domains include Financial Services business serves Capital Markets, Insurance and Payments verticals, supplemented with Data & AI, Cybersecurity, Risk & Compliance, Change Management and Digital Transformation practices. We integrate deep industry expertise with business, technology, and quantitative disciplines to deliver high-impact results for our clients. BIP is currently expanding its footprint in the United States, focusing on growing its Capital Markets and Financial Services lines. Our teams operate at the intersection of business strategy, technology, and data to help our clients in driving smarter decisions, reducing risks, and staying ahead in a fast-evolving market environment. About the Role: The Project Manager will deliver medium-to-large technology projects within the Payments and Wires portfolio. This role manages scope, timelines, risks, workforce planning, vendor deliverables, and reporting into senior technology leadership. You must have valid US work authorization and must physically reside around the posted city, within a 50-mile commute. We are unable to support relocation costs. Please do not apply for this position unless you meet the criteria outlined above. Key Responsibilities: Manage end-to-end delivery of technology projects within our investment banking client's Payments/Wires programs. Develop project plans, milestones, RAID logs, status reporting, and financial forecasts. Coordinate technology teams (engineering, architecture, QA), operations, and third-party vendors. Ensure adherence to governance, risk controls, and internal banking processes. Support resource planning across onshore/offshore teams. Present updates to leadership organization. Required Skills: 3-10+ years as a project manager in banking/financial technology Experience managing software development lifecycle (SDLC) projects Strong communication, documentation, and stakeholder management Familiarity with payments, wires, clearing, or settlement system Preferred Skills: PMP, CSM or similar certification Experience working within large enterprise PMOs Reporting/analytics (Excel, PowerPoint, JIRA) **The base salary range for this role is $110,000 - $155,000** Benefits: Choice of medical, dental, vision insurance. Voluntary benefits. Short- and long-term disability. HSA and FSAs. Matching 401k. Discretionary performance bonus. Employee referral bonus. Employee assistance program. 11 public holidays. 20 days PTO. 7 Sick Days. PTO buy and sell program. Volunteer days. Paid parental leave. Remote/hybrid work environment support. For more information about BIP US, visit ********************************* Equal Employment Opportunity: It is BIP US Consulting policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. BIP US provides a reasonable range of compensation for our roles. Actual compensation is influenced by a wide array of factors including but not limited to skill set, education, level of experience, and knowledge.

Mason Interactive | Hybrid (3 days in office) | $85K-$110K Who We Are Mason Interactive is a 30-person full-service digital agency with offices in Brooklyn and Charlotte. We work with clients in education, fashion, wellness, and luxury across all channels: paid search, paid social, SEO, programmatic, creative, and affiliate. What You'll Do Own paid search performance. No hand-holding. You will manage campaigns across a diverse client base, identify growth opportunities, and speak up when you see potential. Our client services team handles client calls so you can focus on what matters: driving results. Collaborate across channels. Work with our SEO, paid social, programmatic, and creative teams to build integrated campaigns that actually work together for your clients. Think like an owner. Take full accountability for performance. Challenge strategies when data says otherwise. Push for better results. What You Need 5+ years managing paid search campaigns with proven results Agency experience juggling multiple clients and collaborating across teams Advanced Google Ads & Microsoft Ads expertise Owner mentality- you take responsibility and drive improvements Detail-oriented but not afraid to speak up about big picture opportunities Self-motivated- thrives in hybrid environment with minimal oversight What We Offer Competitive salary $85K-$110K plus discretionary bonuses for driving client growth Hybrid flexibility 3 days Brooklyn office, 2 days remote Full benefits offerings- health, dental, vision, 401(k) matching Growth budget for certifications and training Collaborative culture work with specialists across all digital channels Diverse clients from universities to luxury brands to wellness companies Apply now to join our Brooklyn team. Mason Interactive is an equal opportunity employer. #J-18808-Ljbffr

WHO YOU ARE Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The General Manager will join our team supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service. WHAT YOU WILL DO Business development Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies Partner with the Regional Director to maximize sales and margin goals Responsible for the sales and KPIs performance of the store Partner with the Regional Manager to prepare periodical reporting on competitors, product, potential opportunities Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity Develop business strategies, set achievable goals and targets and implement incentives to help boost sales Team Management Set personalized objectives and hold each team member accountable to develop behavior, performance and capabilities Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities Motivate team to drive results through effective training, accountability and celebrating successes Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them Support with informative and inspiring participation the new staff onboarding experience Client Management Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions Develop and expand customer base by capitalizing on high-profile clientele and sales Maintain an active professional relationship with clients and community by understanding the needs and changes of the market CRM Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customers and maximize sales opportunity Implement and manage the boutique's community outreach program to maintain active social relationships with clients Support the organization of in-store & promotional events, liaising with merchandising & PR team Store Management and Operations Ensure the stock and the backroom are effectively managed and operational duties are met Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels Remain in compliance with operational and company policies and procedures Ensure store presentation and visual merchandising standards are maintained according to company directives and participate in VM set-up Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses YOU'LL NEED TO HAVE 3-5 years of experience in retail management - luxury experience preferred Bachelor's degree in Fashion or Business preferred Full understanding of specialty retail, including business development, visual merchandising and store operations Computer skills to include operation of retail point of sale system, Word, Excel and email Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market Strong team management skills, with the potential to develop people personally and professionally Organization skills, critical thinking and problem-solving skills Exceptional verbal and written communication skills Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities A positive and constructive approach, sales focused with the ability to take ownership WE'D LOVE TO SEE An entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker Well connected with a strong ability to engage Elevated customer service skills; a true fashion expert with a passion for sales A positive, outgoing, high-energy personality able to thrive within a high paced environment OUR DIVERSITY VALUE At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. M/D/F

The General Manager is responsible for the full operational oversight of a 1,500‑unit rent-stabilized residential portfolio located in the Sunnyside/Woodside neighborhoods of Queens. This is a full‑time, on‑site leadership position requiring deep knowledge of rent‑stabilized housing, building operations, staff management, and regulatory compliance. The portfolio consists of 38 five‑story walk‑up buildings, each more than 100 years old and equipped with its own boiler. Key Responsibilities Regulatory & Administrative Management Maintain thorough knowledge of rent‑stabilization laws, DHCR requirements, and local housing regulations. Ensure full compliance with all legal, regulatory, and reporting obligations. Oversee collections, tenant accounts, and arrears management. Manage payroll for all site employees. Utilize Yardi and AvidXchange for financial, operational, and invoicing functions. Operations & Maintenance Direct and oversee the day‑to‑day operations of all 38 buildings, ensuring a high standard of maintenance and safety. Manage ongoing and planned capital improvement projects, including: Gas pipe replacement Roof replacements Facade work Mechanical and structural upgrades Coordinate and supervise 3rd‑party contractors for apartment and building renovations. Leasing & Marketing Oversee the renovation, marketing, and leasing of all vacant units. Work closely with ownership and/or leasing personnel to ensure competitive and timely unit turnover. Financial Management Prepare and manage annual budgets, track operating expenses, and ensure cost‑effective operations. Negotiate and manage vendor contracts. Support ownership with long‑term capital planning. Staff Leadership & Supervision Supervise and support: 25 handymen and porters 6 office staff members Ensure high performance through training, delegation, and ongoing evaluation. Maintain strong communication across all departments and foster a professional, accountable workplace culture. Qualifications Extensive experience managing rent‑stabilized, multi‑building residential portfolios. Strong knowledge of NYC housing regulations and compliance standards. Demonstrated ability to manage large field and office teams. Proficiency with Yardi and AvidXchange platforms. Strong organizational, communication, and problem‑solving skills.