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Become A Senior Operations Representative

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Working As A Senior Operations Representative

  • $81,000

    Average Salary

What Does A Senior Operations Representative Do At People's United Bank

* Processes disbursements (including outgoing wires, money movement to checking accounts and issuing checks) per client request.
* Reviews and posts disbursement packets received from account administrator.
* Reviews and maintains personal and fiduciary records and mails necessary documentation to IRS and state agencies.
* Reviews Security Litigation Claims to ensure legal requirements are being met.
* Files claims by mandatory required deadline.
* Researches qualification of owner to participate in the process.
* Reviews and makes necessary adjustment to cost basis and allocation for tax lot accounting.
* Processes income collection, security pay downs and all incoming wires.
* Pays down principal for GNMA
* FNMA, etc.
* Researches all inquiries regarding difference in funds received.
* Posts checks received via sources other than wires.
* Reviews and completes processing of manual tax preparation, closing account, and final fees.
* Verifies and deposits with corresponding asset adjustment for daily input of notes and mortgage payments.
* Processes all real estate payments and removes properties that are paid off.
* Verifies correct amounts for receipts of cash.
* Confirms money incoming from checks, ACH or wires are deposited to client accounts accurately and by established deadline.
* Oversees and corrects transactions causing out of balance statements.
* Maintains and reviews records with real estate coverage through SES Insurance.
* Sets up accounts with SES for clients

What Does A Senior Operations Representative Do At Liberty Mutual

* Prepare and analyze data from multiple financial systems, including journal entries and other financial transactions.
* Monitor compliance with policy and procedures; identify trends in activities and outcomes.
* Prepare operating reports for management.
* Participate in month-end closing activities.
* Ensure that accounts are balanced and reconciled.
* Research and resolve complex issues and discrepancies; take corrective measures to prevent reoccurrence.
* Recommend changes in procedures to enhance efficiency.
* Accountable for serving as a liaison for assigned accounts, customers and/or vendors.
* May handle the more sensitive issues or transactions.
* Serves as resource for less experienced staff; may train lower-level employees or review work

What Does A Senior Operations Representative Do At Capital One

* The Senior Operations Production Representative will close bank accounts that are either bank initiated or customer initiated closures.
* The position utilizes many systems to close accounts and print checks.
* This role requires attention to detail and problem solving skills.
* The Senior Operations Production Representative will proactively identify operation and/or customer experience issues, appropriate management and awareness of escalated situations, and auditing and reviewing others'work.
* The work requires analysis of customer account activity and review of documentation to determine course of action.
* Position will also handle phone calls to and from bankers

What Does A Senior Operations Representative Do At Dell

* Provide general support by collecting and keying charges and credits into the billing systems
* Bundling reports and distribution, records storage and management
* Work with hospital units to enter and balance daily hospital census
* Provide first-level support as needed in support of IS systems

What Does A Senior Operations Representative Do At Capital One

* Excellent communication and negotiation skills
* Ability to problem solve
* Strong interpersonal, organizational, and decision-making skills
* Ability to prioritize and manage multiple tasks in a fast-paced team environment
* Ability to drive towards results

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Senior Operations Representative Career Paths

Senior Operations Representative
Lead Operator Operations Manager
Senior Operations Manager
9 Yearsyrs
Lead Operator Operations Manager Vice President
Executive Vice President
11 Yearsyrs
Lead Operator Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Assistant Manager Office Manager
Accounting Manager
7 Yearsyrs
Assistant Manager Office Manager Accounting Manager
Assistant Controller
6 Yearsyrs
Assistant Manager Manager Vice President
Vice President And Manager
10 Yearsyrs
Senior Operations Analyst Senior Finance Analyst Manager
Assistant Vice President
7 Yearsyrs
Senior Operations Analyst Senior Finance Analyst Project Manager
Manager, Project Management
9 Yearsyrs
Senior Operations Analyst Senior Finance Analyst Supervisor
Unit Manager
6 Yearsyrs
Operations Team Leader Operation Supervisor Account Manager
Relationship Manager
6 Yearsyrs
Operations Team Leader Operation Supervisor Assistant Branch Manager
Finance Center Manager
6 Yearsyrs
Operations Team Leader Operation Supervisor Customer Service Manager
Inside Sales Manager
6 Yearsyrs
Team Leader Production Supervisor Processing Supervisor
Processing Manager
7 Yearsyrs
Team Leader Platoon Sergeant
Operations Officer
5 Yearsyrs
Team Leader Manager Operations Director
Assistant Vice President Operations
8 Yearsyrs
Account Manager Purchasing Manager Contracts Manager
Contracts Director
12 Yearsyrs
Account Manager Relationship Manager
Client Relationship Manager
7 Yearsyrs
Supervisor Service Manager Client Services Manager
Client Manager
6 Yearsyrs
Supervisor Property Manager Portfolio Manager
Strategist
6 Yearsyrs
Store Manager Senior Manager Practice Leader
Business Leader
8 Yearsyrs
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Top Skills for A Senior Operations Representative

  1. Customer Service
  2. Financial Advisor
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer services to existing cardholders and advised customers of product that benefit them.
  • Served as a sales representative to financial advisors in which detailed information was provided regarding managed products and mutual funds.
  • Promoted from Data Entry Operator and Accounting Representative.
  • Managed customer accounts while executing all company mandated protocols and follow up procedures.
  • Performed resolution of banking center exceptions through extensive research of banking center electronic log and general ledger accounts.

Senior Operations Representative Demographics

Gender

Female

60.3%

Male

31.4%

Unknown

8.4%
Ethnicity

White

59.0%

Hispanic or Latino

16.9%

Black or African American

12.4%

Asian

8.6%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

39.0%

French

12.2%

Hindi

4.9%

German

4.9%

Japanese

4.9%

Portuguese

2.4%

Urdu

2.4%

Chinese

2.4%

Mandarin

2.4%

Vietnamese

2.4%

Cantonese

2.4%

Greek

2.4%

Danish

2.4%

Mongolian

2.4%

Tagalog

2.4%

Russian

2.4%

Polish

2.4%

Ukrainian

2.4%

Italian

2.4%
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Senior Operations Representative Education

Schools

University of Phoenix

22.1%

University of North Florida

10.5%

Strayer University

9.4%

Bunker Hill Community College

6.6%

Mohawk Valley Community College

5.0%

Arizona State University

4.4%

Florida State College at Jacksonville

4.4%

Pennsylvania State University

4.4%

American InterContinental University

3.9%

University of Houston

3.9%

Central Piedmont Community College

2.8%

University of North Texas

2.8%

Fairleigh Dickinson University

2.8%

Southern New Hampshire University

2.8%

Florida State University

2.8%

Pasadena City College

2.8%

Syracuse University

2.2%

Prince George's Community College

2.2%

Robert Morris University - Illinois

2.2%

Virginia Commonwealth University

2.2%
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Majors

Business

37.8%

Accounting

11.5%

Finance

6.7%

Criminal Justice

4.8%

Health Care Administration

4.1%

Management

3.6%

Communication

3.6%

Psychology

3.4%

Human Resources Management

3.1%

Economics

2.8%

Marketing

2.5%

Nursing

2.3%

Education

2.2%

English

2.0%

Information Technology

1.7%

Computer Science

1.6%

General Studies

1.6%

Pharmacy

1.6%

Elementary Education

1.6%

Graphic Design

1.6%
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Degrees

Bachelors

42.9%

Other

24.7%

Associate

13.1%

Masters

11.5%

Certificate

5.0%

Diploma

1.7%

Doctorate

0.6%

License

0.4%
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