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Senior operations representative skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical senior operations representative skills. We ranked the top skills for senior operations representatives based on the percentage of resumes they appeared on. For example, 20.5% of senior operations representative resumes contained data entry as a skill. Continue reading to find out what skills a senior operations representative needs to be successful in the workplace.

15 senior operations representative skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how senior operations representatives use data entry:

Promoted from Data Entry Operator and Accounting Representative.
Post scanning processing including reassembly of tax forms, repair and release forms to Data Entry department.

2. Payment Processing

Here's how senior operations representatives use payment processing:

Worked Payment Processing reports daily, which included adjusting individual loan suspense amounts and researching delinquent accounts.

3. Quality Service

Here's how senior operations representatives use quality service:

Ensured quality service and effective and efficient operations support for the assigned area's internal business partners and or external customers/clients.
Provide quality service and efficient operations support for Cash Management Accounts internal business partners and external clients.

4. PowerPoint

Here's how senior operations representatives use powerpoint:

Develop and present PowerPoint presentations on institutional claims pricing and adjustments to Georgia, Kentucky, and Illinois OAR teams.Sr.
Trained hundreds of union members throughout Louisiana using PowerPoint presentations on how to become politically involved and mobilized.

5. Customer Support

Here's how senior operations representatives use customer support:

Provided customer support on ATO LDR-related matters, monitored and tracked Help Desk issues
Provided customer support regarding cell phone activations.

6. Earned Value Management

Here's how senior operations representatives use earned value management:

Experienced with Earned Value Management Systems.
Managed program schedules, while monitoring and analyzing program budget through use of an Earned Value Management System.

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7. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how senior operations representatives use problem resolution:

Demonstrated excellent customer service and problem resolution by prioritizing daily work load to allow for increase productivity.
Performed research, problem resolution and operational support with limited supervision.

8. Client Accounts

Here's how senior operations representatives use client accounts:

Printed and reviewed reports from the prior day's deposits and transactions affecting client accounts, and investigated discrepancies.
Completed SEC audit requests for shareholder inquiries and client accounts.

9. Account Maintenance

Account maintenance is a practice in accounting that ensures that all transactions and accounting records are per the general principles of accounting and applicable laws. The accounts should be maintained enough to permit the annual audit and clear the inspection of financial statements.

Here's how senior operations representatives use account maintenance:

Process removal of deceased depositors from joint accounts of Military Segment after performing account maintenance.
Answered emails and provided account maintenance advice/assistance to ensure all aspects of the client's account are in good order.

10. IRS

IRS stands for internal revenue services. It helps many compliant taxpayers become conversant with the law regarding taxes; it ensures the minority who refuse to comply with paying taxes pay the required amount.

Here's how senior operations representatives use irs:

Serve as the Point of Contact for the IRS business on all analysis issues and project status.
Enter W-9's received by providers into the IRS website and verify they match their system.

11. SharePoint

Here's how senior operations representatives use sharepoint:

Process FED forward cash letter corrections and prepare FED manifest in SharePoint.
Process and negotiate Non-Disclosure Agreements Assist Intellectual Property Analyst Creation of Automated Intellectual Property SharePoint Site Process Improvement

12. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how senior operations representatives use ach:

Monitored and audited ACH debits and credits as well as wire transfer processing for accuracy and efficiency.
Maintained Western Union Quick collects, ACH transactions and handled escalated customers inquires when needed.

13. Lockbox

Here's how senior operations representatives use lockbox:

Maintained internal operations and financial controls in the Lockbox Processing Center.
Indexed checks in the lockbox and organized paperwork that was faxed to and from other companies.

14. Customer Accounts

Here's how senior operations representatives use customer accounts:

Managed customer accounts while executing all company mandated protocols and follow up procedures.
Respond to customer payment inquiries including analysis and documentation of customer accounts.

15. Processing Transactions

Here's how senior operations representatives use processing transactions:

Call center support, reviewing and processing transactions for item processing.

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List of senior operations representative skills to add to your resume

The most important skills for a senior operations representative resume and required skills for a senior operations representative to have include:

Data Entry
Payment Processing
Quality Service
PowerPoint
Customer Support
Earned Value Management
Problem Resolution
Client Accounts
Account Maintenance
IRS
SharePoint
ACH
Lockbox
Customer Accounts
Processing Transactions

Mechanical Equipment
Management System
General Ledger Accounts
Bank Standards
External Clients
Inbound Calls
AML
Financial Controls
Customer Inquiries
ATM
Wire Transfers
Credit Card
Level Agreements
Branch Management
Subpoenas

Journal Entries
Services Functions
Outbound Calls
Financial Transactions
Call Tracking
International Consumer
Bank Secrecy Act
Account Numbers
Financial Institutions
IDS
Customer Issues
UAT
Credit Applications
Legal Orders
Account Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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