Senior operations supervisor jobs near me - 1,191 jobs

We Are:The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our Logistics practice delivers cutting-edge transportation and logistics solutions, helping clients streamline operations, reduce costs, and enhance customer satisfaction through digital transformation. Practitioners in Logistics team build and deliver Warehousing & Transportation solutions, driving flexibility, insights, and agility in supply chains across industries. You Are:A logistics transformation expert with a deep understanding in Warehousing and/or Transportation solutions and a proven track record in the end-to-end value chain. You bring strategic insight and analytical expertise to integrate digital logistics capabilities into real-world solutions. Your strengths include the ability to lead teams and engage clients, fostering projects that meet unique client needs with sustainable solutions. The Work: + Define and implement logistics transformation strategies using SAP Digital Supply Chain solutions. + Develop and oversee functional designs and manage hand-offs with technical development teams. + Lead full-cycle SAP Digital Supply Chain transformations, from blueprinting and configuration to testing and go-live. + Collaborate with clients and Accenture teams to design logistics solutions for resilient and sustainable supply chains. + Act as the primary SAP Supply Chain capability contact and support project governance. + Mentor Accenture's Supply Chain & Operations Logistics team members, building domain expertise. + Contribute to business development, proposal submissions, and client presentations. + Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's What You Need: + Minimum of 7 years in logistics and transportation, including SAP Extended Warehouse Management (SAP EWM) project leadership roles. + Bachelor's degree or equivalent, or at least 10 years of work experience in lieu of a degree. Bonus Points If: + You have strong SAP EWM configuration, integration, and deployment experience with multiple full-cycle implementations across various Industries. + You are known in the market by partners, customers, and SAP as a thought leader in supply chain. + You have experience with cloud platforms and integrating SAP EWM with cloud solutions and/or Warehouse automation hardware providers. + You possess strong analytical skills for improving warehouse efficiency, network productivity, and cost management. + You excel in using the latest digital technologies such as GenAI to enhance logistics and warehousing operations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Traffic Control Operations Manager - $115k-$135k/annually DOE! 20% annual bonus! is a direct hire opportunity! Integrity Trade Services is hiring a Traffic Control Operations Manager for our traffic control client to start immediately at $115k-$135k/annually DOE! Receive comprehensive benefits through our client upon hire! Responsibilities: The Traffic Control Operations Manager plays a critical leadership role, reporting to the DVP, with full profit and loss responsibility for assigned branches. The Traffic Control Operations Manager ensures branch operations adhere to company safety standards, deliver exceptional customer service, drive profitability, and align with the company's strategic growth goals. The Traffic Control Operations Manager will oversee 3-5 branch locations, managing Branch, Operations, and Project Managers, and will travel frequently to ensure successful branch performance. Safety Leadership: Ensure branches follow company safety standards and continuously improve worker injury and motor vehicle accident rates. Implement safety programs and ensure all locations participate in creating a safe work environment for employees, contractors, and the public. Monitor compliance with federal, state, and local regulations, and address any concerns through training and follow-up actions. Collaborate with safety managers and branch teams to drive a safety-first culture. Customer Service Excellence: Lead branch teams through clear communication and collaboration to achieve location goals and customer satisfaction. Build strong relationships with customers through regular contact, site visits, and proactive responses to their needs. Develop systems to measure and improve customer service, ensuring a culture of continuous improvement. Identify market opportunities and manage Regional Account Managers to grow market share and build long-term client relationships. Driving Profitability: Oversee branch financials, guiding teams on sales and cost decisions to boost district profit and operational efficiency. Implement and monitor programs to control branch costs while maximizing returns on invested capital (RONA). Utilize KPIs to track performance and foster a culture of accountability. Achieve EBITA goals by managing assets, reducing costs, and optimizing operations. Leadership and Collaboration: Foster a team-oriented, collaborative, and inclusive culture across branches. Set a high standard of ethics and integrity, leading by example and promoting company values. Mentor branch leaders, teaching them to optimize their operations and achieve consistent performance. Location: Philadelphia, PA or Columbus, OH 50-60% travel required Schedule/Shift Details: First Shift Qualifications: Proven experience in managing multi-site operations, driving safety compliance, and improving profitability. Strong leadership skills with the ability to create a positive, team-driven work environment. Ability to travel frequently to branch locations and provide hands-on leadership and oversight. Benefits: Medical Dental Vision PTO

Parsec, LLC. is a leading provider of contract intermodal management services throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry's most qualified people, state-of-the art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the transportation industry, while serving our customers and people with utmost respect and integrity. Parsec, LLC. is currently seeking an Operations Manager for our operation based in Columbus, OH. This position includes controlling all ramp operations within the intermodal terminal ensuring trains are received. We are seeking an aggressive, forward-thinking and highly motivated candidate to work in a fast paced environment. Schedule: 6:00pm to 6:00am - 3 days on 3 days off (Including weekends and holidays) Responsibilities will include but not be limited to: Manage the day-to-day operations of the intermodal ramp, ensuring efficient and safe handling of containers, equipment, and vehicles while focusing on safety, performance & productivity. Lead and mentor a team of ramp personnel. Provide guidance, support, and training to enhance their performance and professional growth. Ensure compliance with safety regulations, company policies, and industry best practices. Promote a culture of safety, conduct safety training sessions, and enforce safety protocols Efficiently allocate manpower, equipment, and resources to meet operational requirements. Monitor and adjust staffing levels based on workload and demand fluctuations. Regularly monitor and evaluate KPI's to assess ramp productivity, identify areas for improvement, and implement corrective measures to meet or exceed performance targets. Maintain accurate records, generate reports, and document daily ramp activities, ensuring data integrity and providing insights for management decision-making. Continuously identify opportunities for process optimization and efficiency gains. Implement initiatives to streamline ramp operations, reduce turnaround times, and enhance overall operational performance. The ideal candidate should possess the following: Experience in ramp operations, specific to the intermodal transportation industry Willingness to work in varying weather condition Bachelor's or Associate's degree (Preferred) Effective oral and written communication skills Strong computer skills, including knowledge of Microsoft Office

The Hub Operations Supervisor is responsible for all operational and logistical activities at the AIT Middle Mile Network HUB locations during their assigned shift. Responsibilities include establishing and following safety protocols in accordance wi Operations Supervisor, Operations, Supervisor, Forklift Operator, Warehouse Lead, Leadership, Manufacturing

A leading healthcare company is seeking a Director - Automations & Efficiencies to lead innovative projects aimed at enhancing operational effectiveness. This role involves overseeing automation initiatives in a healthcare environment, managing strategic partnerships, and improving processes through advanced technologies. The ideal candidate has significant experience in healthcare payer operations, RPA technologies, and cross-functional leadership. This position offers flexibility to work remotely from anywhere within the U.S. #J-18808-Ljbffr

STNDRD is an innovative fitness platform dedicated to elevating personal fitness journeys through discipline, hard work, and consistency. Led by 6x Mr. Olympia Champion Chris Bumstead, STNDRD offers a holistic approach to fitness, providing world-class training programs and expert guidance to transform both mind and body. The STNDRD app empowers users with tools for tracking progress, personalized workout plans, and nutritional support, tailored to fit individual lifestyles. Beyond fitness, STNDRD is a vibrant and supportive community that fosters collective growth and motivation. Together, we are setting a new standard in fitness, enabling individuals to live with purpose and discipline daily. Role Description This is a full-time remote position for an Operations Manager. The Operations Manager will be responsible for overseeing daily activities, analyzing and enhancing operational processes, and ensuring seamless execution of business strategies. Responsibilities include managing team performance, streamlining systems and workflows, coordinating with cross-functional teams, monitoring key performance metrics, and driving continuous improvement across operations. The ideal candidate will play a pivotal role in ensuring the organization's objectives are met efficiently while maintaining high standards of excellence. Qualifications Strong skills in operations management, operational planning, and workflow optimization Experience in team leadership, performance evaluation, and cross-functional collaboration Proficiency in data-driven decision making, analytical problem-solving, and strategic execution Familiarity with project management tools, organizational systems, and process automation Excellent communication, delegation, and time management skills Bachelor's degree in Business Administration, Management, or a related field Proven experience in a similar operations or managerial role Adaptability to a remote work environment and ability to thrive in a fast-paced, innovative culture Passion for fitness and alignment with STNDRD's mission and values is a plus

*Responsibilities/Essential Functions (Daily, Weekly, Monthly, Quarterly, Annually, or as needed)* • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. • Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. • Communicate daily with direct supervisor. • Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. • Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required *Education & Qualifications*: • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred.

What is Smash Park? Smash Park is a leading "eatertainment" brand, combining craft food and drinks with pickleball, endless games, live entertainment, and weekly events. We're passionate about bringing people together in fun, energetic environments-and just as passionate about creating a supportive and inclusive workplace that encourages growth, innovation, and opportunity. Job description: At Smash Park, we are passionate, thoughtful, and competitive professionals, obsessed with serving others. As a leading eatertainment brand, we combine craft food, drinks, and pickleball with endless games, live entertainment, and weekly events to create a fun, energetic atmosphere that brings people together. We're looking for a driven, hands-on Operations Manager to join our Westerville, OH team. In this role, you'll bring expertise in both culinary/back-of-house and front-of-house operations, working closely with the General Manager to oversee daily activities and ensure an outstanding guest and team member experience. What You'll Do Lead and promote Smash Park's core values: Deliver the +1 to Every Guest and Team Member, Create Legendary Experiences, Win as a Team, Perfect the Details, and Always Have Fun. Cultivate a culture of diversity, equity, and inclusion throughout the organization. Oversee daily operations, including food and beverage, culinary/back-of-house, front-of-house, events, activities, and guest service. Supervise, evaluate, and mentor a team of employees to ensure accountability and high performance. Train and develop team members to deliver exceptional guest experiences. Ensure compliance with food safety, liquor regulations, and quality standards. Monitor operational costs, identify opportunities to reduce waste, and improve profitability. Implement policies and protocols to maintain and improve operational efficiency. Help plan and execute public and private events to promote the Smash Park brand. Continuously review and improve the overall guest experience-from product quality to service delivery. Report directly to the venue's General Manager, collaborating to ensure smooth operations and a positive work environment. The Experience You'll Bring: 2+ years of experience in hospitality management, including both culinary/back-of-house and front-of-house operations. leadership experience in both is strongly preferred. Strong organizational, leadership, and interpersonal skills. Excellent financial management and analytical abilities. Experience with restaurant management and accounting software. In-depth knowledge of food safety, liquor requirements, and quality standards. Ability to thrive in a fast-paced, active environment, including nights, weekends, and holidays. Salary is based on experience, skills, and qualifications. This role is bonus-eligible. Job Type: Full-time Compensation: Starting salary of $65,000 annually, with bonus-eligibility. Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Experience Required: Hospitality management: 2 years We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Summary: Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. Job Description: The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. Key Responsibilities/Qualifications: Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. Stay knowledgeable of competition and important emerging technologies and standards. Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. Skills, Knowledge, Experience & Education At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: Preferred, BA/BS in Engineering or Business/Operational Management 7-10+ years of progressive functional experience, within a complex global company. 5+ years of leadership experience in a 24/7 environment Strong Business and Financial Acumen Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. Other Suitability Factors We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a capacity for complexity and temperament that includes: A very mature individual with the right balance of confidence and humility. Process oriented while also strongly developing and relying on interpersonal relationships across the company Executive presence and ability to connect equally well upwards, downwards and sideways in the organization Self-motivated and driven towards excellence A high level of EQ to be able to manage across a large team with significant diversity Ability to distinguish between and prioritizing urgent and important issues Situational awareness and complex decision-making ability appropriate for the situation Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at our largest, most strategic accounts. This role spans the entire post-sales customer lifecycle-ensuring customers achieve their digital transformation goals with Adobe. As the top-level authority, you will drive alignment and coordination across multiple work streams, including product teams delivering advanced use cases. You will also lead collaboration initiatives with internal account teams. Ultimately, the Director of Customer Value is responsible for positioning customers for success and ensuring they realize measurable business value from the Adobe stack. What You Will Do Establish strong C-level relationships during the sales cycle to understand key business objectives and metrics, instilling confidence in Adobe's ability to deliver expected outcomes. Act as the primary liaison post-sale between customer executives and Adobe teams (Product, Legal, Engineering, Professional Services, Technical Support, TAM, and Customer Success). Ensure a seamless transition from pre-sales requirements to post-sales execution. Develop and deliver compelling, executive-ready presentations (return on investment and total cost of ownership) to drive value realization discussions. Map current and future business processes to identify and prioritize key use cases and value drivers. Assist customers in navigating organizational changes and implementing effective change strategies. Build customer advocacy for future marketing opportunities such as case studies and events. What You'll Need to Succeed Ability to influence key partners and lead complex discussions throughout the customer lifecycle. Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level). Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently. Strategic problem solver with a track record of driving business results through customer engagement. Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners. Extensive experience in digital transformation, value consulting, or complex technology delivery programs. Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology. Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $218,100 -- $363,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.In California, the pay range for this position is $251,000 - $363,500 In New York, the pay range for this position is $251,000 - $363,500 In Illinois, the pay range for this position is $237,200 - $343,400 In Washington, the pay range for this position is $250,000 - $362,050 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleAs the Director of Customer Success Operations at Attentive, you will lead and optimize the rhythm around revenue and retention performance for our Customer Success team. This role reports to the VP of Revenue Operations, partnering closely with CS Leadership. You will own the cadence, forecasting rigor, segmentation and capacity model, and data integrity required to run the CS business with clarity and accountability. You'll combine strategic thinking with hands-on operational leadership-building scalable processes, delivering actionable insights, and ensuring our teams have the goals, tools, and customer health signal infrastructure to proactively reduce churn and accelerate growth.What You'll Accomplish CS Quota & Goal-Setting: Own the end-to-end annual and quarterly goal-setting process for CS (retention/renewals and expansion, as applicable), including target methodology, goal allocation, and ongoing calibration in partnership with CS Leadership, RevOps, and Finance Renewals Forecasting & Model Operations: Build and run a high-rigor renewals forecasting operating rhythm-owning the renewal forecast model, inspection cadence, risk taxonomy, and early-warning mechanisms to improve predictability and drive proactive intervention Customer Revenue Model & Operations: Own the underlying customer revenue operating model (what renews when, where risk sits, what drives NDR/GRR outcomes) and translate it into clear operating mechanisms, dashboards, and processes that CS teams can run weekly Post-Sale Performance Insights: Deliver clear performance storytelling for the CS organization-drivers of churn/retention/expansion, cohort trends, and recommended actions-and partner with CS Leadership to turn insights into execution Customer Segmentation & Territory / Book Management: Define and maintain customer segmentation and book-of-business management principles; partner with CS Leadership to align coverage models to customer needs and business goals CS Capacity Planning: Own CS capacity and coverage planning (ratios, book sizing, ramp assumptions, workload drivers) and translate it into hiring/coverage recommendations in partnership with CS Leadership and FP&A CS Data Integrity & Operating Hygiene: Own post-sale data integrity standards (definitions, required fields, lifecycle stages) and enforce operating hygiene so forecasting, reporting, and workflows are reliable and scalable Team Leadership & Development: Lead a team of 5, defining the right org structure and assessing current coverage and operating mode. Build an enablement and quality bar that scales with the business Your Expertise Proven experience (8+ years) in Revenue Operations, Business Analytics, or related roles, preferably in a B2B SaaS company Excellent analytical skills, with the ability to analyze complex data sets and market dynamics Exceptional communication and presentation skills, with the ability to effectively articulate complex concepts Strong understanding of SaaS business models, go-to-market strategies, and customer success processes Demonstrated success in leading teams and driving cross-functional alignment across multiple stakeholders across all levels Strong leadership capabilities, with experience in building and developing high-performing teams You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. US based applicants:- The US base salary range for this full-time position is $190,000-$240,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-AR1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Director, Operations Portfolio & Planning College Board - Operations Role Type: This is a full-time position About the Team College Board Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is leading exciting work to advance customer experience using innovative solutions, emerging technologies, and integrated products to enhance the end-to-end delivery of digital assessments and all aspects of customer support. The Knowledge, Learning & Operational Effectiveness team collaborates across all operational functions to design and deliver integrated solutions that power our core operations. Our mission is to create a connected ecosystem that supports College Board digital experiences, enabling operational efficiency and exceptional customer outcomes. From backend systems to educator-facing content, every solution we deliver is purposefully crafted to enhance the customer journey, ensuring seamless, intuitive, and impactful interactions at every stage. About the Opportunity As the Director, Operations Portfolio & Planning, you will create and lead a centralized portfolio management and planning capability within Operations. You will develop and maintain a single, integrated view of all operational initiatives, both the work Operations leads and the support required for product and program delivery, to ensure alignment, prioritization, and sequencing across teams and release cycles. Working in partnership with Product, Program, Technology, and Operations leaders, you'll provide a single point of engagement and a unified “One Ops” view for roadmap integration ensuring Operations keeps pace with product timelines and launches. You'll ensure that Operations designs complete, connected solutions for how work gets done. This includes establishing clear pathways for automation and technology solution requests through a single, visible intake point that connects Operations to Technology and enables scalable, reusable solutions. You'll drive the operational rhythm of the business by coordinating planning activities, creating transparency into priorities, dependencies, and ownership across Operations. As a spokesperson for Operations, you will represent the portfolio to internal and partner audiences communicating our collective roadmap, priorities, intended outcomes and advocating for shared wins with clarity and confidence. In this role, you will: Planning, Prioritization & Operational Rhythm (40%) Lead planning strategies that shape the priorities for Ops internal platforms & product integration Establish planning cadences across Operations supporting continuous intake, prioritization, and delivery routines that bring structure and predictability to how work flows. Create transparency into work in progress and dependencies across Ops teams. Manage the rhythm of execution by running internal reviews, surfacing blockers, escalating risks, and ensuring on-time delivery. Communicate clearly with leaders and stakeholders on what is moving forward, when, and why. Portfolio Strategy Integration & Roadmap Alignment (30%) Work with stakeholders to maintain a consolidated view of product and program initiatives that intersect with operational initiatives, activities, and functions. Organize engagements to ensure Operations' portfolio needs are captured. Facilitating Operations leaderships prioritization of features with robust analysis. And guiding efforts to ensure planning alignment between Operations, Product, Program, and Technology teams. Ensure Ops delivery milestones are fully aligned with product launch timelines so the front stage and backstage stay in sync. Establish an Ops cross-portfolio approach to analyze, document and deliver analytic insights and data that influence product and service design. Support the evolution of Ops' Knowledge Management (KM) systems and learning development by maintaining team visibility on emerging and future operational systems and requirements. Solution Enablement (30%) Establish and manage a single intake process for technology solution requests, ensuring visibility and consistency across to deliver scalable solutions that improve efficiency. Track and communicate the outcomes and impact of delivered solutions, using data to inform future prioritization decisions. Advocate for Operations' portfolio priorities with stakeholders, identifying win-win opportunities to improve existing systems and ensuring new systems are ready to meet the unique needs of Operations and the customers it serves. About You 7+ years of experience in operations planning, portfolio management, or product/program management within a complex, matrixed organization. Strong understanding of product development and technology delivery lifecycles, with the ability to translate operational needs into clear, actionable work for technical teams. Demonstrated success partnering with Product, Program, and Technology leaders to align goals, identify dependencies, and deliver complete, scalable solutions. Highly comfortable operating in ambiguity: you can start from a blank slate, make sense of scattered inputs, and shape structure where none exists. You adapt quickly as new information surfaces and see ambiguity as an opportunity, not a blocker. A collaborative, low-ego teammate who builds trust across diverse groups. You naturally work through influence rather than authority, and you're energized by shared ownership, joint problem-solving, and helping others succeed. Exceptional organization and prioritization skills, with the ability to move multiple projects forward independently and collaboratively. Strong analytical and problem-solving skills, using data to inform prioritization, assess impact, and measure delivery outcomes. Excellent verbal and written communication skills, including facilitating planning sessions, leading reviews, and presenting to senior leadership. Proven ability to influence and build relationships across diverse teams, bringing structure without adding bureaucracy. Ability to travel 6-8 times a year to College Board offices or on behalf of College Board business. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success Authorization to work in the United States About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $80,000-$135,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront, rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-REMOTE1 #LI-AP1

The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers. **** + Responsible for the operational oversight of all LMS activities including but not limited to: + Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements. + Owns all non-GxP LMS usage workflows and processes with business owners for suitability/fit; suggests and implements alternatives as needed + Regularly perform reviews of existing training curricula, identify gaps in course assignments and implement necessary changes. + Create, maintain, and run scheduled as well as custom reports, in a timely manner, as designated for analysis and decision making. Create new reports as requested. + Assist in managing external vendors, suppliers, and internal business partners as needed with a continuous improvement mindset. + Partner across departments as necessary to initiate timely and compliant learning initiatives + Continually enhance our methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates. + Ensure operational alignment across OAPI/OPDC learning community + Develop and deliver LMS platform training when required. + Oversee the work of two remote-based contracted resources. + Represent Field Training and Development's unique needs at governance and committee meetings/working groups **Qualifications/ Required** Knowledge/ Experience and Skills: + Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities + 5+ years of Learning Management System (LMS) experience + Advanced working knowledge of LearnShare LMS + Understanding of current approaches in applying technology in learning solutions and experience implementing e-Learning and web-based programs. + Strong technical acumen; proficiency in Microsoft Office 365, SCORM; experience with Tin Can/xAPI, LRS's, and general technical troubleshooting + Ability to work in a fast-paced environment and be comfortable with consistent change + Detail-oriented with strong organizational skills + Strong written and verbal communication skills + Ability to prioritize and manage multiple responsibilities at once + Positive can-do attitude; always willing to learn + Strong analytical/technical skills + Comfortable with data management/data manipulation + Resiliency and tolerance of ambiguity **Preferred:** + Experience in pharmaceuticals/medical devices or other regulated industry + Embody a customer service mentality as you communicate and support field sales teams + Experience leading Contract Workers remotely Educational Qualifications + Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Company: Well is a healthcare innovation company with the heart of a services organization and the DNA of a SaaS platform. Our Dynamic Engagement System transforms workforce health by uniting AI, human guidance, and proven behavioral science to reduce costs, improve outcomes, and create resilient, thriving workforces. We partner with the world's largest, most sophisticated employers and the consultants who advise them. We're a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: **************************** Position Title: Director, Go To Market Operations Reporting to: SVP of Sales / Growth Location: Chapel Hill, NC; Minneapolis, MN; Newton, MA; New York, NY. Remote candidates considered. Compensation: Director, Go To Market Operations ($135,000 - $150,000), depending on qualifications, plus bonus potential and benefits Job Summary: Build and run a best-in-class Go To Market (GTM) Operations function that matches a maturing, enterprise-focused growth motion. Act as an insights-to-action engine, not a reporting function. Provide continuous, real-time visibility into pipeline health, progress against targets, and risk, enabling leadership to pivot strategy early. Serve as a critical partner to the CGO, CFO, and GTM management team on forecasting, planning, and board readiness. Key Responsibilities 1. Pipeline Intelligence and Forecasting Own day-to-day pipeline reporting and visibility across inbound, outbound, consultant-led, and strategic deal motions. Track and analyze pipeline coverage, velocity, stage conversion, win rates, deal size, and sales cycle performance against established targets. Build and maintain dashboards and executive-ready views that surface progress, risk, and trends. Maintain forecasting models and scenario analyses to support leadership discussions and planning. Identify leading indicators of risk or underperformance and flag insights with clear supporting analysis. 2. GTM Planning Support and Performance Management Support quarterly and annual GTM planning processes through data analysis, modeling, and performance insights. Provide analytical support for capacity planning, headcount modeling, and program effectiveness. Monitor performance against plans and highlight gaps, constraints, and execution risks. Partner with GTM leaders to translate goals into measurable operating metrics and execution plans. 3. Cross-Functional GTM Execution Act as an operational partner to Sales, Consultant Relations, Outbound Growth, and Product Marketing to improve execution consistency. Establish and maintain clear definitions, handoffs, and operating rhythms across market-facing teams. Ensure GTM data and insights are shared in a timely and usable way to inform messaging, enablement, and prioritization. Drive adoption of standardized processes and metrics to create a single source of truth. 4. Systems, Tools, and Process Excellence Own administration, optimization, and ongoing improvement of GTM systems including CRM, forecasting tools, and reporting platforms. Drive data hygiene, discipline, and system adoption across GTM teams. Design scalable processes that support complex enterprise deals while maintaining speed and clarity. Evaluate and pilot automation and AI-enabled workflows to improve efficiency and insight in partnership with leadership. 5. Executive Reporting and Finance Partnership Prepare GTM performance materials for executive leadership and board-level reviews. Translate complex pipeline and performance data into clear summaries and insights for senior stakeholders. Partner closely with Finance on forecasting accuracy, reporting cadence, and performance tracking. Surface risks early with supporting analysis and clear articulation of implications. 6. Team Leadership Manage and develop a small GTM Operations team, starting with one associate-level individual contributor. Set clear priorities, expectations, and quality standards. Foster a culture of accountability, curiosity, and continuous improvement. Preferred Qualifications 5+ years of experience in GTM Operations, Sales Operations, Revenue Operations, or related analytical roles. Experience operating as a Director or senior individual contributor in a high-growth B2B or digital health company selling to large or jumbo employers. Deep hands-on experience with pipeline management, forecasting, and CRM-driven reporting. Strong analytical skills with the ability to translate data into clear insights. Experience supporting executive-level reporting and planning processes. Proven ability to influence cross-functionally without direct authority. Excellent judgment and discretion with sensitive information. Builder mindset with comfort operating in evolving environments. Collaborative, detail-oriented, and highly reliable partner to GTM leadership. Additional Job Information Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare. We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team. Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We seek diversity and encourage individuals from underrepresented groups to apply.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. BluePearl Pet Hospital is seeking a driven, forward-thinking, and strategic operation leader to join our team as a Veterinary Director of Field Operations overseeing our Central Division Markets. Candidates are preferred to reside in the following: DFO Market: Minneapolis, Milwaukee, Northeast Wisconsin Are you competitive and aim to always be #1? Do you love a challenge and solving problems? Have you built energized, passionate, and successful workforce teams? If you answered "yes" to these questions, then we want to hear from you! The Director of Field Operations (DFO) provides leadership, direction, mentorship, and management for multiple markets within the organization with combined revenues of $100MM or greater. The role has responsibility for the fiscal performance of assigned markets and translation of organizational objectives into market-specific objectives that increase efficiency and effectiveness. The position is based out of the home market and frequently travels to other assigned markets to develop hospital leaders, guide progress toward the strategic plan, and drive operational excellence. As a Veterinary Director of Field Operations, you will: Champion and represent the BluePearl mission and vision in all interactions. Communicate and support key initiatives impacting hospital staff, translating organizational objectives into market and hospital-specific action plans. In partnership with the region's RVPs, you will monitor hospital KPIs and manages the execution of plans to achieve KPI performance objectives. Manage revenue targets of $100+ million. Consistently assess the engagement level of associates; take a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention. Foster a collaborative and trusting relationship between the Support Team and hospitals, providing feedback and engaging in dialogue to facilitate continuous improvement. Lead, direct, mentor and develop direct reports and high-potential indirect reports to ensure hospitals have effective and engaged local leadership. Ensures a culture of self-development is present amongst leaders and contributes to the creation of a talent pipeline to support future organizational growth. In partnership with P&O, responsible for hiring, training, performance coaching, and succession planning for hospital management positions. Ensure standards for service quality, equipment, and Clinician productivity/performance are met and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations for purchases of new equipment and improvements. Advise direct reports regarding labor issues including safety, security, scheduling, training, and protocols. Ensures direct reports are adhering to company policies. Maintain current knowledge of information technology as relates to hospital operations. Partner with assigned Vet Relations Manager(s) (VRMs) to collaborate on pDVM referral strategies that impact assigned markets. Work collaboratively with the BluePearl Support Team to develop solutions for escalated hospital matters and influences hospitals to shape adoption and ensure effectiveness of resolutions. Other job duties as assigned Competencies: Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder. Managing Vision and Purpose- Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs. Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Working Conditions: Approximately 50-75% travel is required. Must be able to travel long distances by air, train, or car on short notice for extended periods of time. Must meet age requirements of national car rental agencies and have reliable private transportation for frequent local travel including a valid driver's license and proof of insurance. Project timelines and work volume/deadlines may often require more than 40 hours per week to complete the essential duties of this job. Why BluePearl? Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. We value your health and well-being as an associate by providing you with the following: Medical, dental, vision, and life insurance options. Parental leave benefits Flexible work schedules 401k and retirement planning Time to reset, rewind, and reflect through our paid time off and floating holiday plans A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny.. Here's what you'll do Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors. Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans. Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value. Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals. Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions. Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk. Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback. Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education. Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities. Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation. External representation: Represent Eventeny at customer events, conferences, and industry panels. Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams. Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions. Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards. Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions. Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter. Here's what we are looking for Bachelor's or Master's degree in business or related field (MBA preferred) 8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success Experience owning customer journey strategy and operational delivery Proven leadership in hiring, coaching, and developing managers Strategic thinker with experience scaling support, success, or account functions Empathetic communicator with strong executive presence and cross-functional influence Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs Strong financial acumen and experience managing departmental budgets Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms Experience overseeing complex customer relationships and renewals Proven ability to lead change and manage through ambiguity Passion for the event industry and alignment with Eventeny's mission Benefits of Working for Us Flexible schedule - work around your life and your needs; we don't count your hours. Unlimited Paid Time Off - yes, really! Fully remote. Comprehensive health insurance. Vision and dental insurance. Group life Insurance. Quarterly employee bonuses. 401K retirement plan. Yearly company retreat. Potential for customer event access. Company-provided laptop and general office supplies. Compensation This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit *************** WHAT YOU GET TO DO This strategic leadership role oversees the delivery and continuous improvement of Resident Business, Remote Services (including Service Desk and IT Services), Global Plant Services, and Training across North America. The Director will drive operational excellence, standardization, and customer satisfaction while aligning with broader North American strategic goals in collaboration with Senior Leadership stakeholders. Essential Functions and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and evolve the on-site and mobile service delivery model across North America, ensuring high performance, customer satisfaction, and alignment with strategic objectives. Oversee Service Desk teams and IT-enabled service platforms to ensure responsive, reliable, and scalable support for customer operations. Collaborate with global counterparts to maintain service standardization while driving operational success and innovation in North America. Lead the Training Team to implement technician development programs, enforce service standards across sites, and promote continuous improvement and reliability. Partner with executive leadership (VP/SVP/EVP) to support and execute North American service strategies. Drive KPIs, process improvements, and service innovation across all domains. Act as a senior escalation point for critical customer issues, ensuring timely resolution and proactive communication. Perform all other duties as assigned. WHAT YOU HAVE Bachelor's degree in Engineering, Business or related field required. MBA preferred. 10+ years of experience in industrial services, operations, or engineering leadership, preferably within the material handling or automation industry. Proven track record of leading large teams or cross-functional departments. Deep understanding of automated systems, conveyor technologies, robotics, and warehouse operations. Strong background in optimizing processes, managing budgets, and improving performance metrics. Experience with remote diagnostics, service desk operations, and IT-enabled support for automated systems. Familiarity with training and certification programs for technicians working on material handling systems. Skilled in navigating complex organizational dynamics. Exceptional communication skills-both verbal and written. Working Conditions and Environment : Authorization to work in the U.S. Up to 35% travel required (domestic and occasional international). Ability to obtain passport and travel to Europe and Canada Professional office etiquette is required at all times Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada) Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds. WHAT YOU WILL GET 2 remote days per week Half day Fridays A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”