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Become A Senior Patient Account Representative

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Working As A Senior Patient Account Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $71,000

    Average Salary

What Does A Senior Patient Account Representative Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become A Senior Patient Account Representative

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Average Length of Employment
Account Specialist 2.7 years
Representative 2.2 years
Top Careers Before Senior Patient Account Representative
Cashier 3.7%
Collector 2.8%
Supervisor 2.5%
Top Careers After Senior Patient Account Representative
Supervisor 3.1%

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How Would You Rate The Salary Of a Senior Patient Account Representative?

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Top Skills for A Senior Patient Account Representative

  1. Insurance Companies
  2. Customer Service
  3. Medicaid
You can check out examples of real life uses of top skills on resumes here:
  • Composed appeal letters to insurance companies to establish medical necessity along with assistance from providers when needed.
  • Supervised a team of eight Patient Account Representatives and consistently met established performance goals for customer service and collections.
  • Check Medicare and Medicaid eligibility in EDI system, balance suspense, bad-debt, and medicare recovery accounts.
  • Maintain knowledge of all current requirements governing confidentiality and use of electronic medical records for department.
  • Assist other patient account representatives with any resolutions corresponding to their subsequent insurance carrier.

Senior Patient Account Representative Demographics

Gender

Female

74.4%

Unknown

16.4%

Male

9.2%
Ethnicity

White

60.4%

Hispanic or Latino

16.4%

Black or African American

12.9%

Asian

6.9%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

63.6%

Amharic

9.1%

Tigrinya

9.1%

Vietnamese

9.1%

French

9.1%
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Senior Patient Account Representative Education

Schools

University of Phoenix

21.8%

Strayer University

9.2%

Tidewater Community College

6.9%

Norfolk State University

5.7%

Houston Community College

5.7%

University of Akron

4.6%

Miami Dade College

4.6%

University of New Orleans

4.6%

Liberty University

4.6%

Fayetteville State University

4.6%

Kaplan University

3.4%

University of North Carolina at Greensboro

3.4%

William Paterson University of New Jersey

3.4%

Florence-Darlington Technical College

3.4%

Eastern Michigan University

2.3%

Trinity College

2.3%

University of Mount Olive

2.3%

Georgia Perimeter College

2.3%

Excelsior College

2.3%

University of Tennessee - Knoxville

2.3%
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Majors

Business

30.7%

Health Care Administration

19.0%

Accounting

8.5%

Management

3.6%

Medical Assisting Services

3.3%

Criminal Justice

3.3%

General Studies

2.9%

Education

2.9%

Public Health

2.6%

Human Resources Management

2.6%

Nursing

2.6%

Psychology

2.3%

Finance

2.3%

Human Services

2.3%

Insurance

2.3%

Computer Science

2.0%

Computer Information Systems

2.0%

Sociology

2.0%

Communication

1.6%

Legal Support Services

1.3%
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Degrees

Other

34.4%

Bachelors

30.3%

Associate

16.4%

Masters

8.7%

Certificate

6.4%

Diploma

2.3%

License

1.3%

Doctorate

0.3%
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