How to hire a senior patient account representative

How to hire a senior patient account representative, step by step

Here's a step-by-step senior patient account representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior patient account representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior patient account representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your senior patient account representative job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a senior patient account representative for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A senior patient account representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, senior patient account representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of senior patient account representatives.

   Type of Senior Patient Account Representative	Description	Hourly rate
   Senior Patient Account Representative	Bill and account collectors, sometimes called collectors, try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.	$15-48
   Debt Collector	Debt collectors are also known as collection agencies and are responsible for recovering past due debts. Most of them are hired by companies to collect debt either for a fee or a percentage of the total amount recovered... Show more	$12-20
   Bill Collector	A bill collector is responsible for reaching out to the customers to collect overdue payments, negotiate repayment plans, and update account information upon settling of payments. Bill collectors monitor the contact details of the customer, utilizing locator tools and software as required by the organization, and review contract terms to decide on credit advice or escalate the issue to a higher tier... Show more	$14-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • CPT
   • Data Entry
   • Medical Terminology
   • Medicaid
   • Appeals
   • EOB
   • SR
   • Medical Billing
   • ICD-9
   • Credit Balances
   • HIPAA
   • Customer Service
   • Epic

   Check all skills

   Responsibilities:

   • Manage Facebook and patient communication programs.
   • Review physician's documentation to ensure correct CPT codes and ICD-9 codes are billed correctly for services render.
   • Use online referral system to obtain authorization for treatment for a specialist office using ICD-9 and CPT codes.
   • Train new staff in billing and follow-up of Medicaid HMO plans including both the hospital and electronic billing system.
   • Provide reports and information to various clients; comply with HIPAA regulations.
   • Input ICD-9 codes and HCPC to help with calculating cost for each patient.

3. Make a budget

   Including a salary range in your senior patient account representative job description is one of the best ways to attract top talent. A senior patient account representative can vary based on:

   • Location. For example, senior patient account representatives' average salary in florida is 53% less than in connecticut.
   • Seniority. Entry-level senior patient account representatives 68% less than senior-level senior patient account representatives.
   • Certifications. A senior patient account representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a senior patient account representative's salary.

   Average senior patient account representative salary

   $57,603yearly

   $27.69 hourly rate

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   Entry-level senior patient account representative salary

   $32,000 yearly salary

   Updated December 16, 2025

4. Writing a senior patient account representative job description

   A job description for a senior patient account representative role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a senior patient account representative job description:

   Senior patient account representative job description example

   
   

   • 2 years of Acute Medi-Cal Hospital Collections experience.

   
   

   • 3 years of Successful experience in the health care field in a position demonstrating independent organizational and time management abilities.

   
   

   • 3 years of Working with and proficiency in use of systems, personal computer and Software.

   
   

   Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

   
   

   About Providence

   
   

   At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

   
   

   About the Team

   
   

   Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

   
   

   We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

   
   

   We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

   
   

   We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

   
   

   Requsition ID: 120596

   Company: Providence Jobs

   Job Category: Patient Financial Services

   Job Function: Revenue Cycle

   Job Schedule: Full time

   Job Shift: Day

   Career Track: Admin Support

   Department: 4001 SS RC GOV ADM BILL NW

   Address: CA Torrance 4180 W 190th St

   Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

   
   

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5. Post your job

   To find senior patient account representatives for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any senior patient account representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level senior patient account representatives with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your senior patient account representative job on Zippia to find and recruit senior patient account representative candidates who meet your exact specifications.
   • Use field-specific websites such as efinancialcareers, financialjobsweb.com, careerbank, financial job bank.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit senior patient account representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior patient account representative

   Once you've decided on a perfect senior patient account representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new senior patient account representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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