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Top 44 Senior PC Analyst Skills

Below we've compiled a list of the most important skills for a Senior PC Analyst. We ranked the top skills based on the percentage of Senior PC Analyst resumes they appeared on. For example, 17.2% of Senior PC Analyst resumes contained Hardware Issues as a skill. Let's find out what skills a Senior PC Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Senior PC Analyst:

1. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Senior PC Analyst jobs:
  • Utilized search engine to resolve software and hardware issues.

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2. Desktop

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high Demand
Here's how Desktop is used in Senior PC Analyst jobs:
  • Cross-trained peers on Desktop Security management tools.
  • Provided 3 years Desktop Support experience for Greyhound Lines, where I learned to diagnose and repair computer related problems.
  • Led and assisted the Desktop Support team in providing face-to-face technical assistance for over 5,000 end-users with computer systems issues.
  • Participate on project teams, represent desktop and client side issues, and complete desktop tasks as required.
  • Provided senior level technical support for desktop and notebook PC software and hardware, including upgrades and repairs.
  • Developed standard desktop software load and deployment procedures for Windows 3.1 to Windows 95 upgrade.
  • Completed a project to replace over 900 desktops within 4 months and ahead of schedule.
  • Deployed and Configured HP LaserJet Network Printers, HP Desktop Printers and HP Scanners.
  • Repaired, configured and tested laptops, desktops and server to be Y2K compliant.
  • Implemented and managed FAX and desktop management servers for company headquarters and branch offices.
  • Used Ghost to created Win98NT2000 workstation images for new employee desktops and laptops.
  • Consulted and collaborated with other IT Analysts to resolve desktop support issues.
  • Provided desktop and server support for 3 departments and remote users.
  • Conduct remote diagnostics to troubleshoot and resolve desktop application issues.
  • Perform Desktop set up and imaging with Norton Ghost.
  • Created North American Desktop/Help Desk SOP Repository Help reduce FPY and Increase Customer Service satisfaction
  • Use remote access software to connect to offsite users pc's to troubleshoot any problems that may occur on their desktop.

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3. Technical Support

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high Demand
Here's how Technical Support is used in Senior PC Analyst jobs:
  • Provided lead technical support and administration for the enterprise implementation of the self service software request and installation system.
  • Arrange for external technical support where problems cannot be resolved in house.
  • Provided direct technical support to senior leadership team.

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4. Windows XP

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high Demand
Here's how Windows XP is used in Senior PC Analyst jobs:
  • Organized and delivered all end-user training for Windows XP and approved Army Gold Standard applications.
  • Conducted technical training for UNIX, Windows XP, Remote Access/VPN and Lotus Notes 6.5.
  • Supported Windows XP-7 and Office 2003-10, including Outlook.
  • Created a standard image build guide for Windows XP and Windows 7 operating systems for System Administrator use.

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5. Active Directory

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high Demand
Here's how Active Directory is used in Senior PC Analyst jobs:
  • Administer users, server and computer accounts, and Group Policy within an Active Directory environment.
  • Managed company-wide Active Directory accounts, Exchange Server accounts, and a Blackberry Enterprise server.

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6. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior PC Analyst jobs:
  • Provided mostly level two support in troubleshooting user-based problems including word processing, database and Windows related issues.
  • Supported hardware upgrades, and performed general notebook troubleshooting and proactive maintenance for annual sales conferences attended by 500+ remote users.
  • Helped in troubleshooting many problems in a new system while providing daily user support.
  • Install, maintain, troubleshoot, and repair computer workstations and peripherals.

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7. Novell

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high Demand
Here's how Novell is used in Senior PC Analyst jobs:
  • Provided support for switches, Cisco Hubs and Cabletron equipment in an NT and Novell IP and IPX environment.
  • Resolve technical issues and questions concerning MS Office, Novell GroupWise, Corel WordPerfect, Lotus Notes.
  • Provide office automation and networking solutions on a Novell 386 LAN using token ring and ethernet topology.
  • Assist in support of servers including Novell 4.x and Novell 5.x.
  • Provided first and second-level IT support in a Windows/Novell environment.

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8. Helpdesk

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high Demand
Here's how Helpdesk is used in Senior PC Analyst jobs:
  • Managed implementation of their first helpdesk/project tracking software.
  • Performed level 2 and 3 hardware and software diagnostics that were passed on from the Helpdesk.
  • Worked on level 2 calls in a helpdesk environment.
  • Provided onsite phone helpdesk support and maintained helpdesk.

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9. PCS

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high Demand
Here's how PCS is used in Senior PC Analyst jobs:
  • Connect and install corresponding communication software for communication between the PCs to the Burroughs and VAX Systems.
  • Performed daily support for research and development department of 1500 including 350 specialized PCs.
  • Traveled to regional offices and configured new PCs for network, remote users.
  • Led projects to distribute PCs, Laptops & Printers throughout the 9th District.
  • De/Reinstalled Dell PCs, ran network cables, and responded to user issues.

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10. Customer Service

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high Demand
Here's how Customer Service is used in Senior PC Analyst jobs:
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.

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11. VPN

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high Demand
Here's how VPN is used in Senior PC Analyst jobs:
  • Provide technical support for remote users, including VPN and RAS access.
  • Configured and supported remote users through VPN and Secure ID cards.
  • Supported 300+ Geoscience and Engineering users PC, laptop, workstations deployments, hardware/software installations, hardware/software troubleshooting and LAN/VPN connectivity issues

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12. Mac

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high Demand
Here's how Mac is used in Senior PC Analyst jobs:
  • Assisted word-processing engineers in helping create macros for office environment.
  • Maintained the company network, Windows and Mac servers and workstations, APC backup battery systems, printers, and security.
  • Developed a Macintosh standardization schema under contract for 2,500 Mac's in the National Hart Lung and Blood Institute.
  • Installed systems on multiple machines across the country as point person for a PC refresh initiative.
  • Supported 3,600 users in PC/MAC/Fedora Linux environment.

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13. Software Applications

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high Demand
Here's how Software Applications is used in Senior PC Analyst jobs:
  • Train internal clients on in-house software as well as various third party software applications.
  • Roll out and support company specific software applications.

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14. Group Policies

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average Demand

15. Unix

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average Demand
Here's how Unix is used in Senior PC Analyst jobs:
  • Appointed Primary UNIX contact for ExxonMobil Development Company Campus.
  • Coded Unix shell scripts for use in daily data loads for global sales and inventory information.
  • Maintain daily inventory control procedures for PC's, laptops and UNIX workstations.
  • Designed RedBrick data warehouse on IBM AIX Unix for enterprise-wide sales system.
  • Resolved printing problems, Unix server administration and low-end server problems.
  • Provided support to Oracle Engineers for Unix server/Windows pc problems.
  • Supported 120+ UNIX (SunOS v5.8/RHLE v4.4, 5.5) Geoscience and Engineering users.

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16. Level Support

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average Demand
Here's how Level Support is used in Senior PC Analyst jobs:
  • Provided first level support, maintained call log, tracking numbers and if needed forwarded problem to second level support.
  • Provide third level support and problem resolution to technicians in the field.
  • Provided second and third level support.

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17. Compaq

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average Demand
Here's how Compaq is used in Senior PC Analyst jobs:
  • Installed WinNT2000XP on HP, Compaq, IBM, and Dell desktops and laptops then configured them for a NT network.
  • Serviced IBM ThinkPad, Compaq Armada and Dell Latitude.

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18. Mcafee

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average Demand
Here's how Mcafee is used in Senior PC Analyst jobs:
  • Project leader for McAfee Virus management software for three sites that included roll out, training and support for the servers.
  • Attended seminars sponsored by McAfee.
  • Assisted with the opening and closing of Help Desk tickets through Mcafee Database.

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19. Project Management

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average Demand
Here's how Project Management is used in Senior PC Analyst jobs:
  • Lead project management for technical deliveries of hardware deployment and application testing.
  • Project management (PC replacement project, Year 2000 Application testing) Application Technical Support (i.e.

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20. Lotus Notes

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average Demand
Here's how Lotus Notes is used in Senior PC Analyst jobs:
  • Installed and configured Lotus Notes R5 for remote and network access.

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21. Action Plans

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average Demand

22. Domain

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average Demand
Here's how Domain is used in Senior PC Analyst jobs:
  • Configured and managed multiple isolated domain environments for program use.

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23. Internet

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average Demand

24. Know Your Customer

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average Demand
Here's how Know Your Customer is used in Senior PC Analyst jobs:
  • Committed to understanding the importance of Know Your Customer (KYC) to prevent fraud for BMO.

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25. SMS

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average Demand

26. Network Printers

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average Demand

27. Word Processing

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low Demand
Here's how Word Processing is used in Senior PC Analyst jobs:
  • Resolved user problems in word processing, spreadsheet and database programs.

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28. OS

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low Demand
Here's how OS is used in Senior PC Analyst jobs:
  • Reviewed profitability and competitive position of Independent Agency Acquisitions and provided recommendations for eligibility and potential conversion.
  • Diagnosed critical issues and prescribe right-sized solutions.
  • Created a standard Microsoft Deployment Toolkit (MDT) imaging environment for new and existing image deployments.
  • Work closely with lab engineers and technicians to provide them with the most effective solutions.
  • Researched and recommended future software, OS, and hardware direction for corporate systems.
  • Project manager of a 2000 client Microsoft Exchange and Outlook messaging system migration.
  • Evaluate, purchase and install hardware and software for DOS and Windows.
  • Analyzed, diagnosed, and repaired hardware and software problems
  • Reduced server maintenance cost by $200,000.00 per year.
  • Created and deployed using images using Ghost.
  • Worked with Microsoft Great Plains administration.
  • Imaged PC's with Ghost & started to implement Altiris when migrating over to full windows environment.
  • Performed installation, repair and decommission of HP servers hosting Microsoft Server and VMWare operating systems.
  • Major Contributions: Delivered a $21K savings by repurposing unused equipment for a MES CDA deployment project.
  • Recommend hardware and software configura tions, coordinate training, demos, and specialized workshops.
  • Contract to ABC by CompUSA) Supported ABC News Los Angeles Bureau and correspondents.

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29. Tcp/Ip

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low Demand
Here's how Tcp/Ip is used in Senior PC Analyst jobs:
  • Supported PC to mainframe connection via TCP/IP.

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30. HP Printers Printers

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low Demand

31. Microsoft Windows

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low Demand

32. External Clients

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low Demand

33. System Administration

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low Demand

34. Arcserve

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low Demand

35. User Accounts

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low Demand
Here's how User Accounts is used in Senior PC Analyst jobs:
  • Managed user data from the servers and Active Directory including user accounts and email (Exchange) setup.

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36. Computer Hardware

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low Demand

37. Telephone Calls

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low Demand

38. User Community

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low Demand
Here's how User Community is used in Senior PC Analyst jobs:
  • Provided telephone online support with user community.
  • Answered onsite phone support with DOJ user community.
  • Maintained Unix tc-pip logon script for user community.

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39. GUI

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low Demand
Here's how GUI is used in Senior PC Analyst jobs:
  • Designed and programmed PC GUI screens for a large mainframe application.
  • Performed daily duties within the guidelines of the Service Level Agreement.
  • Mentored and provided guidance to junior technicians.

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40. Recovery Procedures

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low Demand

41. Common Off-The-Shelf

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low Demand
Here's how Common Off-The-Shelf is used in Senior PC Analyst jobs:
  • Maintained knowledge of new developments in computer technologies including; common off-the-shelf - COTS packages, integration, configuration and setup.

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42. End User

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low Demand
Here's how End User is used in Senior PC Analyst jobs:
  • Instructed use of remote control and software distribution to provide more efficient service to the end users reducing downtime.
  • Provide first tier and end user technical support to over 500 staff/judges within Criminal Court System.
  • Mentor staff to provide efficient and timely support on end user issues within the hospital.

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43. Client Server Community

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low Demand
Here's how Client Server Community is used in Senior PC Analyst jobs:
  • Maintained CAT 5 connections in throughout client server community.

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44. LAN

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low Demand
Here's how LAN is used in Senior PC Analyst jobs:
  • Maintained all aspects of LAN/WAN network, including hardware/software installations, documentation, administration, technical maintenance and user support.
  • Created a NTLM V.2 migration plan, which aided in the completion of this project ahead of schedule.
  • Shared in the planning, design and implementation of an internal website for use by GIS Division.
  • Interact with other departments to coordinate action plans to proactively address technology issues.
  • Included technology planning, upgrade, security, and support.
  • Created yearly technology budgets and upgrade plans.
  • Plan and perform disaster recovery.

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Senior PC Analyst Jobs

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20 Most Common Skills For A Senior PC Analyst

Hardware Issues

23.1%

Desktop

11.7%

Technical Support

7.3%

Windows XP

6.9%

Active Directory

6.5%

Troubleshoot

5.3%

Novell

4.5%

Helpdesk

3.6%

PCS

3.6%

Customer Service

3.6%

VPN

3.2%

Mac

2.8%

Software Applications

2.4%

Group Policies

2.4%

Unix

2.4%

Level Support

2.4%

Compaq

2.0%

Mcafee

2.0%

Project Management

2.0%

Lotus Notes

2.0%
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Typical Skill-Sets Required For A Senior PC Analyst

Rank Skill
1 Hardware Issues 17.2%
2 Desktop 8.7%
3 Technical Support 5.4%
4 Windows XP 5.1%
5 Active Directory 4.8%
6 Troubleshoot 3.9%
7 Novell 3.3%
8 Helpdesk 2.7%
9 PCS 2.7%
10 Customer Service 2.7%
11 VPN 2.4%
12 Mac 2.1%
13 Software Applications 1.8%
14 Group Policies 1.8%
15 Unix 1.8%
16 Level Support 1.8%
17 Compaq 1.5%
18 Mcafee 1.5%
19 Project Management 1.5%
20 Lotus Notes 1.5%
21 Action Plans 1.5%
22 Domain 1.2%
23 Internet 1.2%
24 Know Your Customer 1.2%
25 SMS 1.2%
26 Network Printers 1.2%
27 Word Processing 1.2%
28 OS 1.2%
29 Tcp/Ip 1.2%
30 HP Printers Printers 1.2%
31 Microsoft Windows 1.2%
32 External Clients 1.2%
33 System Administration 0.9%
34 Arcserve 0.9%
35 User Accounts 0.9%
36 Computer Hardware 0.9%
37 Telephone Calls 0.9%
38 User Community 0.9%
39 GUI 0.9%
40 Recovery Procedures 0.9%
41 Common Off-The-Shelf 0.9%
42 End User 0.9%
43 Client Server Community 0.9%
44 LAN 0.9%
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8,040 Senior PC Analyst Jobs

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