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Top 50 Senior PC Support Specialist Skills

Below we've compiled a list of the most important skills for a Senior PC Support Specialist. We ranked the top skills based on the percentage of Senior PC Support Specialist resumes they appeared on. For example, 15.5% of Senior PC Support Specialist resumes contained Hardware Issues as a skill. Let's find out what skills a Senior PC Support Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Senior PC Support Specialist:

1. Hardware Issues

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high Demand

2. Windows XP

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high Demand
Here's how Windows XP is used in Senior PC Support Specialist jobs:
  • Performed software and hardware installations including LINUX, Windows XP-7 operating systems and managed Cisco network connectivity.
  • Use Active Directory queries to determine machines that need to be migrated from Windows 2000 to Windows XP Service Pack 2.

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3. Desk Support

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high Demand
Here's how Desk Support is used in Senior PC Support Specialist jobs:
  • Help Desk Support: Installed, configured, and troubleshoot problems for organizational unit's customer support applications.

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4. Laptops

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high Demand
Here's how Laptops is used in Senior PC Support Specialist jobs:
  • Install and upgrade software applications on the computers and laptops used in training.
  • Roll out 30 to 60 new computers and laptops each year, while reimaging the old equipment for other uses.
  • Installed and rollout Windows NT Desktop Computers and Windows 95/98 Laptops.

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5. Remote Access

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high Demand
Here's how Remote Access is used in Senior PC Support Specialist jobs:
  • Configure remote access using iPass client for both national and international use.
  • Experience troubleshooting remote access via Citrix Metaframe and Nortel VPN.

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6. Technical Support

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high Demand
Here's how Technical Support is used in Senior PC Support Specialist jobs:
  • Staff a help desk, which provided technical support, both software and hardware, to all employees and agents.
  • Respond to telephone calls, emails and personnel requests for technical support.
  • Provided technical support for ten various companies.

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7. Active Directory

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high Demand
Here's how Active Directory is used in Senior PC Support Specialist jobs:
  • Use Windows Active Directory Group Policy to centrally manage desktop security and standardization settings on Windows desktops.
  • Utilized Active Directory to perform user account resets and computer group management.
  • Configured and maintained users in Active Directory.
  • Support Active Directory, Outlook, and Cisco switches, routers and hub troubleshooting.

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8. Novell

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high Demand
Here's how Novell is used in Senior PC Support Specialist jobs:
  • Provided network security administrations of users and server applications on Novell network.
  • Installed, configured, administration and maintenance of 300+ node Novell/NT network, including 5 WAN and 7 remote sites.
  • Designed and implemented 500 nodes Novell / IP network including a call center.
  • Preformed desktop support for the 350 + users in a Novell environment.
  • Supported over 2500 users in Novell and Windows NT network environment.
  • Provided technical support to 200 users and administered Novell LAN/WAN.
  • Performed software and server support for Novell 3.x network.
  • Supported both Novell and Windows 95/98/NT/XP and 2000 platforms.
  • Provided technical support for applications running under several platforms: win NT workstation 4.0/98/95 and Novell Netware 3.x/4.x.
  • Upgraded NOS from Novell's 3.12 to 4.1. for improved NDS capabilities.

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9. Trouble Tickets

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high Demand

10. Backup

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high Demand
Here's how Backup is used in Senior PC Support Specialist jobs:
  • Simplified processes to maintain network and backup tapes, documenting all procedures.
  • Performed diagnostic testing and oversaw backup servers and group databases.
  • Created and performed nightly backup of critical data.
  • Evaluated and streamlined Backup Executive 2010R3 backup process.
  • Administer daily backup using HP Openview Storage Data Protector and monitor backup during off hours and weekends.
  • Managed System Server Backups using Arc Serve and Tivoli Backup Application Products.

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11. As400

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high Demand
Here's how As400 is used in Senior PC Support Specialist jobs:
  • Provided support of organizations Document Control Image Scanning System to scan Medical and Dental records into AS400 Database.

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12. Setup

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high Demand
Here's how Setup is used in Senior PC Support Specialist jobs:
  • Coordinated and performed auditor and examiner computer setups and support.
  • Detect and resolve any PC hardware / software issues made apparent during initial setup prior to deployment.
  • Configured, Maintained and Setup PC's as well as install company standard software.
  • Created and maintained computer images for consistency in computer and user setups.

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13. Helpdesk

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high Demand
Here's how Helpdesk is used in Senior PC Support Specialist jobs:
  • Scheduled and completed high-level Helpdesk request.
  • Provided Helpdesk, Administrative, and Technical Support user community.
  • Respond to helpdesk tickets and user requests and projects assigned.

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14. VPN

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high Demand
Here's how VPN is used in Senior PC Support Specialist jobs:
  • Deployed Cisco VPN solution to 200 corporate laptop national and international users.
  • Set up and troubleshoot VPN access using RSA Ace Server.
  • Managed VPN accounts for customers.

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15. Network Printers

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average Demand

16. JR PC Support

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average Demand

17. Lotus Notes

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average Demand
Here's how Lotus Notes is used in Senior PC Support Specialist jobs:
  • Provided Lotus Notes support and administration.
  • Provided 2nd level support with specialties in Sales Support, Lotus Notes support, asset management.
  • Configured and supported Lotus Notes email clients for over 800 users.
  • Created and managed Lotus Notes views.
  • Provided support to Novell Network, Lotus Notes and upgrading Lotus Notes to version 4.6.3.

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18. User Accounts

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average Demand
Here's how User Accounts is used in Senior PC Support Specialist jobs:
  • File share permissions and Active Directory administration of user accounts and security/distribution groups.
  • Create user accounts using Active Directory and e-mail accounts with Outlook Console.
  • Created user accounts within Active Directory and added them to an OU.
  • Create, edit, and delete user accounts in Active Directory.

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19. LAN

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average Demand
Here's how LAN is used in Senior PC Support Specialist jobs:
  • Planned and tested emergency contingency procedures.
  • Supported a 4000+ worldwide user environment in LAN/WAN, Frame Relay, and server applications.
  • Plan and schedule installation, upgrades and repairs of PC and PC related peripherals.
  • Led team in data center design and management which included disaster recovery plans.
  • Installed, troubleshot, and/or repaired the LAN/WAN.
  • Act as senior PC/LAN/NT consultant for company initiatives.
  • Utilized HP JET Admin to configure LAN Printers and to resolve print problems in Windows NT & Netware environment.
  • Planned, designed and implemented training lab for Symitar conversion.

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20. Level Support

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average Demand
Here's how Level Support is used in Senior PC Support Specialist jobs:
  • Provided second level support of issues escalated by first level support teams.
  • Provided training and support for entry level Support positions.

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21. OS

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average Demand
Here's how OS is used in Senior PC Support Specialist jobs:
  • General maintenance, construction and support of PC Hardware/Software including problem diagnosis, rectification and repair.
  • Worked on the Microsoft Customer Relationship Management deployment team with five other individuals.
  • Delivered time critical support for hospital computer systems.
  • Use Microsoft Deployment Toolkit to create and deploy Windows desktop images to local, remote and virtual PC's.
  • Provided technical desktop support to Overlook Hospital; for 5000 users in addition to various remote sites.
  • Performed upgrades on hardware and software using various applications such as Ghost and Disk Image.
  • Provided PC, modem/communication, and new technology booster training to associates as needed.
  • Worked together with other team members to create company standard GHOST workstation images.
  • Run diagnose program for every recovery PC s and customized various applications.
  • Supported Kiosks in Home Depot stores utilizing Apache Software via modem connection.
  • Configure Office and Outlook XP for use with Microsoft Exchange Server.
  • Set up diagnostic stations at several of our shop locations.
  • Worked with imaging technology such as Ghost, and XML.
  • Create documentation of most common technical problems and questions.
  • Cross-trained new and casual team members.
  • Manage Help Desk operations in absence of team leader Install and configure Microsoft Server 2003.
  • Ghost and reimage PC's.

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22. Desktop

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average Demand
Here's how Desktop is used in Senior PC Support Specialist jobs:
  • Configure laptops and desktops following established checklist and procedures.
  • Provided hardware/software support for 1000+ desktops/laptops in the company's MA, PA and NJ locations within an XP/Microsoft Office environment.
  • Provided desktop and hardware support to 30 staff members using Windows 2000, Windows XP Pro and Mac OS X..
  • Scratch installation and configuration of Windows NT, 2000 and XP PRO on desktops and laptops.
  • Configured various laptops, desktops and software programs as well as disk imaging PC's.
  • Provided desktop support and LAN support to corporate users and traders and remote users.
  • Provided desktop support to 200+ computer users in Abbott Laboratories R&D departments.
  • Installed and configured Oracle Enterprise 8i and 9i databases on laptops and desktops.
  • Implemented Windows 7 - Windows 8.1 migration for laptops and desktop workstations.
  • Trained and supervised a staff of up to 12 desktop technicians.
  • Provided training for new members of the Desktop Support team.
  • Configured and repaired laptops, desktops, and test consoles.
  • Provide installation and support for all desktop requirements.
  • Trained new Desktop Support Specialists in daily duties.
  • Deploy and configure WLAN (Wi-fi) client hardware / software for both desktops and laptops.
  • Created, maintained and deployed company desktop and laptop images world-wide using Symantec Ghost.
  • Managed desktop rollout and system board replacement projects.
  • Project leaded for Desktop Network IT projects Build and Deploy Windows 2003 Servers Provide Maintenance of Windows 2003 Servers.
  • Configured Client for Microsoft Networks, Client for Netware Networks, Telnet and Novell client32 for desktop-server connections.
  • Support of all standard desktop applications - Office 2000/Epicor Avante ERP / OnTrack MES connectivity.

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23. Symantec

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average Demand
Here's how Symantec is used in Senior PC Support Specialist jobs:
  • Use of Symantec Ghosting software.
  • Support & troubleshooting of Symantec Client Security - Anti-Virus Corporate Edition and Symantec Firewall.

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24. Mac

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average Demand
Here's how Mac is used in Senior PC Support Specialist jobs:
  • Installed, configured and upgraded operating systems and software, repair variety of printers and copy machines.
  • Managed Departmental Active Directory Organizational Unit, including Group Policy Objects for staff and lab machines.
  • Contacted equipment manufacturers for support and replacement parts for machines under or out of warranty.
  • Maintain VMware ESX server environment and virtual machine configurations.
  • Managed the imaging of all network PC/MAC computers Experience in virtualization using VM- Ware.

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25. Tcp/Ip

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average Demand

26. Office Applications

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average Demand
Here's how Office Applications is used in Senior PC Support Specialist jobs:
  • Support of all Microsoft Office applications - Word, Excel, PowerPoint, Access, Outlook.
  • Experience installing and supporting proprietary software and common MS Office applications.

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27. ADP

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average Demand
Here's how ADP is used in Senior PC Support Specialist jobs:
  • Test and configure new ADP products for environment variables.
  • Support and installation/upgrades of ADP software - eTime and ADP front end software.

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28. SMS

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average Demand
Here's how SMS is used in Senior PC Support Specialist jobs:
  • Installed application remotely using Microsoft SMS.
  • Created, tested and deployed SMS software packages to end-user systems.
  • Provided on-site and/or phone support using Microsoft SMS remote software.
  • Use Citrix, Microsoft SMS manager and VPN VMware View to centrally deploy and manage virtual PC infrastructure.

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29. User Data

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average Demand
Here's how User Data is used in Senior PC Support Specialist jobs:
  • Restore user data from LTO archive unit and verify the integrity of said data.

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30. Remote Control

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low Demand
Here's how Remote Control is used in Senior PC Support Specialist jobs:
  • Provide users with support via phone, Sametime and remote control.

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31. Computer Assets

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low Demand

32. Toshiba

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low Demand
Here's how Toshiba is used in Senior PC Support Specialist jobs:
  • Streamlined Toshiba laptop disbursement procedure and implemented server based ghost images.
  • Completed and obtained certification for Toshiba's Master Tech course.

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33. Linux

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low Demand

34. Computer Hardware

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low Demand
Here's how Computer Hardware is used in Senior PC Support Specialist jobs:
  • Process computer hardware related warranty claims.
  • Install and configure of personal computer hardware and software.

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35. Customer Service

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low Demand
Here's how Customer Service is used in Senior PC Support Specialist jobs:
  • Improved customer service level of department through timely resolution of IT issues and friendly approach toward users and other IT staff.

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36. Microsoft Windows

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low Demand
Here's how Microsoft Windows is used in Senior PC Support Specialist jobs:
  • Install, configure, upgrade and repair desktop and laptop computers running Microsoft Windows 7/8/10 Enterprise.

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37. Intranet

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low Demand
Here's how Intranet is used in Senior PC Support Specialist jobs:
  • Request access to applications and Fidelity network hosted applications via Intranet.

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38. Company Software

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low Demand
Here's how Company Software is used in Senior PC Support Specialist jobs:
  • Provided Training to new users on company software and Sharp printers.

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39. Compaq

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low Demand

40. SLA

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low Demand
Here's how SLA is used in Senior PC Support Specialist jobs:
  • Produce monthly SLA reports to IS Management.
  • Managed Slackware Linux FTP and Web server.

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41. SR

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low Demand
Here's how SR is used in Senior PC Support Specialist jobs:
  • Provided initial computer training and orientation presentations to new Sales associates in classroom environment.
  • Designed and led formal classroom training in word processing, spreadsheets and database software.
  • Lead technical support for Board of Directors & Sr. Management.
  • Support of training classrooms with approximately 80 Dell servers.

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42. Telephone Support

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low Demand
Here's how Telephone Support is used in Senior PC Support Specialist jobs:
  • Assisted Network Administrators with server/network and telephone support.
  • Provide on-site and telephone support to PCPW client base to achieve resolution.

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43. Software Upgrades

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low Demand

44. Adobe Acrobat

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low Demand

45. Antivirus

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low Demand

46. New System

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low Demand
Here's how New System is used in Senior PC Support Specialist jobs:
  • Inventory new systems as they come out of the box & update information in a spreadsheet.
  • Deployed new systems to users and prepared end of lease systems to ship back to vendor

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47. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Senior PC Support Specialist jobs:
  • Provided Level II/III technical assistance on local issues i.e., printers, scanners, as well as network issues.
  • Provide Global computer related technical assistance to Diebold associates and customers.

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48. End User

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low Demand
Here's how End User is used in Senior PC Support Specialist jobs:
  • Provide end user support for Sales Force Automation and Customer Relationship Management software.
  • Set up users with RAS for end users connectivity to access JDE Edwards Accounting System as well as to the AS/400.
  • Created a systematic procedure of configuring a blank computer to be ready for the end user with all appropriate settings.
  • Provided third level computer support to end users for PC related problems, as well as remote laptop users.
  • Train end users and new employees on the company software and hardware functions.
  • Act as a problem solver to the Bank's end user community.
  • Provide support to end users on a variety of issues.
  • Respond to requests from end users for technical assistance.
  • Evaluated end user requirements for hardware and software needs.
  • Provided end user support in a 24/7 environment.

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49. Administrative Functions

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low Demand
Here's how Administrative Functions is used in Senior PC Support Specialist jobs:
  • Team Lead in the Shared Services Information Security office managing all of the administrative functions for a team of five;.

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50. As/400

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low Demand

Senior PC Support Specialist Jobs

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20 Most Common Skills For A Senior PC Support Specialist

Hardware Issues

19.2%

Windows XP

12.8%

Desk Support

9.1%

Laptops

7.3%

Remote Access

7.1%

Technical Support

5.5%

Active Directory

4.8%

Novell

3.8%

Trouble Tickets

3.7%

Backup

3.3%

As400

3.1%

Setup

2.7%

Helpdesk

2.6%

VPN

2.6%

Network Printers

2.4%

JR PC Support

2.2%

Lotus Notes

2.2%

User Accounts

2.0%

LAN

2.0%

Level Support

1.6%
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Typical Skill-Sets Required For A Senior PC Support Specialist

Rank Skill
1 Hardware Issues 15.5%
2 Windows XP 10.3%
3 Desk Support 7.4%
4 Laptops 5.9%
5 Remote Access 5.8%
6 Technical Support 4.4%
7 Active Directory 3.8%
8 Novell 3.1%
9 Trouble Tickets 2.9%
10 Backup 2.7%
11 As400 2.5%
12 Setup 2.2%
13 Helpdesk 2.1%
14 VPN 2.1%
15 Network Printers 1.9%
16 JR PC Support 1.8%
17 Lotus Notes 1.8%
18 User Accounts 1.6%
19 LAN 1.6%
20 Level Support 1.3%
21 OS 1.2%
22 Desktop 1.2%
23 Symantec 1.0%
24 Mac 1.0%
25 Tcp/Ip 0.9%
26 Office Applications 0.9%
27 ADP 0.7%
28 SMS 0.7%
29 User Data 0.7%
30 Remote Control 0.7%
31 Computer Assets 0.7%
32 Toshiba 0.6%
33 Linux 0.6%
34 Computer Hardware 0.6%
35 Customer Service 0.6%
36 Microsoft Windows 0.6%
37 Intranet 0.6%
38 Company Software 0.6%
39 Compaq 0.4%
40 SLA 0.4%
41 SR 0.4%
42 Telephone Support 0.4%
43 Software Upgrades 0.4%
44 Adobe Acrobat 0.4%
45 Antivirus 0.4%
46 New System 0.4%
47 Technical Assistance 0.4%
48 End User 0.4%
49 Administrative Functions 0.4%
50 As/400 0.4%
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