Senior process manager job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

This dynamic leader will be responsible for leading a cross functional team that provides support, process improvement and deployment and project management to the order management organization as well as Business Care, Loyalty, and Sales. In addition, they will be responsible for establishing effective reporting procedures, providing insight with sales reports and working closely with the Comcast Business departments to coordinate the process and flow of information for account planning and customer support. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.
Job Description
Core Responsibilities
This leader will manage our onboarding team which is focused on contacting all new customers both in the SMB and MM verticals with a focus on ensuring customers are welcomed to Comcast Business, and we correct any issues found post installation and provide feedback to the appropriate business channels to improve our processes over time driving positive NPS.Spearhead our product deployment team which is centered around solid project management of cross functional initiatives often with a project load of more than 100 active projects that are time based and business focused.Drive success with our Incident management function, internal business communications, and program management.Communicate with appropriate internal groups (i.e., Accounting, Finance, Sales, Operations, IT and Legal Affairs) to ensure proper analysis of tracking and reporting.Maintains a high level of technical expertise and sales proficiency to meet the reporting needs on client activity.Generates daily activity reports and reporting trends.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Job Purpose:

This position supports and assists in the leadership of the Business Process Improvement organization, focused on developing and deploying strategic approaches and tactical implementation of complex prioritized projects/initiatives in support of and in alignment with TTC's strategic and annual plans. This position reports to the Director of Business Process Improvement and will partner with executives and senior leaders across The Toro Company to provide program management support for both long-term strategic objectives and near-term performance stability. This position is responsible for the development of program management methodologies, capabilities, and processes, and will collaborate cross functionally to achieve stated objectives associated with each project/initiative.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for:

* Provide strategic leadership to drive Program Management support across all divisions of The Toro Company.

* Develop and execute complex analyses that directly lead to comprehensive, actionable, and measurable data-driven recommendations

* Influence stakeholders throughout the complete value stream to include customers, channel partners, suppliers, and TTC employees to collaboratively achieve improvements across all divisions in the Company.

* Lead efforts to develop, deploy and mature robust program management structure, methodologies, capabilities, and processes to support achievement of complex project/initiative objectives.

Full job description will be provided to during interview process.

Note: The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

* Bachelor's degree (BA, BS); Master's degree preferred

* Strong project/program management skills with 5+ years project/program management experience

* Extensive direct experience with identifying opportunities, strategies, approaches and improvement execution within integrated supply chain functions.

* Demonstrated track record of improving business performance through the deployment of robust program management principles across multiple disciplines that includes manufacturing, engineering and supply chain.

* Proven ability to promote and sustain improvement efforts/projects and culture through engaging, influencing, and motivating others without direct authority.

* Able to travel extensively (approximately 33%) both domestically and internationally.

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid

The Senior Manager, Rebate Claims Process plays a key role in the successful invoicing of drug manufacturer rebates. The Rebate Claims team manages theprescription claim volume that flows into the Rebatesystem for the entire PBM as well as for Rebate Onlyclients. This Senior Manager position will be the teamleader responsible for managing the claims process definition and acting as subject matter expert for other team members. This person will direct Managers leading Rebate claim system IT capital projects and will approve project requirements and User Acceptance Testing; and sponsor and drive requirements for business process change projects. The Senior Manager works closely with internal and external business partners to share information that will ensure the timely validation and finalization of claims to be invoiced to drug manufacturers for rebates. This position must be able to analyze current processes and identify areas for improvements both within the claims processes and also upstream PBM processes that impact claims. This role may require working some nights and/or weekends. - Manage a team in a highly stressful environment where team errors could can delay or even completely prohibit rebate submissions of over $10 billion per quarter, costing the company millions in cash flow alone. - Provide leadership and guidance to managers, advisors and analysts on the claims team. Provide subject matter expertise and technical rebate data systems and processes knowledge to the entire team.- Provide claims knowledge to assess and or rectify issues encountered in rebate research, invoicing, and upstream process areas such as claims adjudication. Act as subject matter expert to the rebate operations team on a variety of topics including adjudication, LCM logic, claim data fields and Rebate system processes and logic. Troubleshoot and solve issues caused by upstream problems ranging from EDW code failures, to medical claim file problems, adjudication code bugs, incorrect formulary IDs and issues with rebate guarantee calculations. - Supervise managers, advisors and analysts over enrollment reporting, formulary remapping, and aberrant quantities. Manage the claims lock and close processes for the rebates finance operations team. Provide direction and guidance to directors and senior managers in the rebate invoicing, rebate payments and rebate research areas. Provide consulting and client information that drives client underwriting activities and trade relations activities.- Rectify medical claims issues directing sales teams, product teams and even clients in activities required to mitigate client file issues.- Provide system requirements for planned and also emergency code fixes to address issues.
Pay Range

The typical pay range for this role is:

Minimum: 75,400

Maximum: 158,300

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

- 5 or more years of PBM or pharmaceutical experience- 3 or more years of experience querying and analyzing large datasets required. - 1 or more years of manager experience required

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

- 3 years drug pricing and claims experience preferred- Experience with claims EDW and rebate claims systems preferred. Knowledge of Rebate Payment Systems processes preferred.- Experience leading teams of people- Process management experience- Experience developing and utilizing metrics-based process management systems- Strong organizational skills and the proven ability tomanage multiple projects and priorities- Strong Excel skills- SQL experience preferred- Strong written and oral communication skills- Experience working in a fast-paced team environment,using problem solving and analytical skills to meet criticaldeadlines - Understanding of IT systems and IT development processes- Knowledge of pharmaceutical products/pharmaceuticalindustry - Experience working with RxClaim

Education

Bachelor's degree or equivalent work experience required

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.