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Senior process manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Bernie Cerasaro,

Dr. Kim Roberts

Below we've compiled a list of the most critical senior process manager skills. We ranked the top skills for senior process managers based on the percentage of resumes they appeared on. For example, 12.0% of senior process manager resumes contained project management as a skill. Continue reading to find out what skills a senior process manager needs to be successful in the workplace.

15 senior process manager skills for your resume and career

1. Project Management

Here's how senior process managers use project management:

Guided a team of project management professionals in utilizing Six Sigma and other process quality methodologies in developing value-add improvements.
Manage internal intranet site to promote project manager communication and information sharing to enhance project management discipline.

2. Lean Six Sigma

Here's how senior process managers use lean six sigma:

Align, coach, and direct the work of Lean Six Sigma Master Black Belt and Continuous Improvement Engineers.
Lean Six Sigma tools utilization such as SIPOC, CTQ trees, VSM, time studies, RCA.

3. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how senior process managers use sigma:

Conducted Six Sigma DMAIC process improvement workshops within operations, functional business units and customer locations.
Develop and facilitate enterprise wide process improvement initiatives using Six Sigma methodology.

4. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how senior process managers use continuous improvement:

Researched and resolved executive level complaints, provided trend analysis, drove problem resolution and continuous improvement
Manage and maintain continuous improvement process and customer expectations through daily review of activities and projects.

5. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how senior process managers use business process:

Program Manager overseeing the design of 2 enterprise-wide Business Processes focused on Partner Management and Development, and Financial Management.
Documented all steps while simultaneously completing the business process management certification to identify risk and increase customer satisfaction.

6. SR

Here's how senior process managers use sr:

Developed competitive intelligence and market trend analysis resulting in pricing and market share guidance for franchisees Institutional Division Sr.
Worked cross departmentally developing project specific marketing plans, business cases and support documentation for Sr. Executive Team.

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7. Process Management

Here's how senior process managers use process management:

Established contingency plans and identified trigger events and assumed responsibility for continual service improvement process management.
Managed communication of Process Management benefits to engage additional business areas.

8. Data Analysis

Here's how senior process managers use data analysis:

Led large customer relationship management efforts through effective data analysis and measurement initiatives.
Led cross-functional teams, conducted data analysis and documented processes for various projects.

9. KPIs

Here's how senior process managers use kpis:

Developed and implemented new supporting processes, business system requirements, and KPIs for internal and external stakeholders.
Collaborated with all business areas to determine go-forward metrics & KPIs and supporting reports.

10. Governance

Governance is the means by which countries or organizations are overseen or controlled by their leaders. This may be through laws, regulations, policies and processes that guide behaviour in a way that upholds the principles defined by the leaders. Often, they come with consequences for breach and reward for implementation.

Here's how senior process managers use governance:

Restructure and deploy Change Operations and Governance processes
Lead the effort for improving maturity of Account Management & Governance processes using CobiT, Val IT & Risk IT frameworks.

11. Excellent Interpersonal

Here's how senior process managers use excellent interpersonal:

Demonstrate excellent interpersonal and customer service skills when interacting with hundreds of patrons per day.

12. Business Cases

Business cases are documents, verbal agreements, or presentations that explain the purpose of creating a task or project. The idea is to see that whenever any resource such as money or effort is spent, immense value or satisfaction is derived. A typical example is a software upgrade whose business case captures the results of streamlined performance, better value for money, improved customer experience, and time optimization among other benefits.

Here's how senior process managers use business cases:

Interfaced with executive management to evaluate business opportunities and developed business cases and strategies for winning new customers.
Prepared detailed business cases with worldwide service managers for annual funding, resulting in significant investments for the business unit.

13. Process Design

Process design is the act of creating a result-driven process that will lead to the achievement of an organization's goals, visions, and objectives. At its core, process design is the defines the processes and strategies that an organization can implement into achieving its lofty aims and objectives. It's usually presented in form of an infographic labeling each stage and with arrows showing the hierarchy of the steps.

Here's how senior process managers use process design:

Managed the end-to-end process design to sell, provision, package, deliver and service wireless phones to consumers.
Leveraged (LSS Methodology) directing VAP Teams to save over $200,000,000 in process design

14. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how senior process managers use management system:

Conducted departmental internal audits for user access to Enterprise Asset Management system and compliance to purchasing controls.
Streamlined the Production Tool Crib inventory management system, and eliminated unused items previously in inventory.

15. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how senior process managers use hr:

Lead a team in consulting with HR department in a process improvement initiative to redesign the Talent Acquisition process.
Led programs in HR and Law Department resulting in ~ $50M cost savings over 5 yrs.

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What skills help Senior Process Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior process manager resumes?

Bernie Cerasaro

Assistant Teaching Professor, Pennsylvania State University - Greater Allegheny

Skills employers would be looking for would be functional skills and interpersonal skills. Functional skills should stand out on a resume and be aligned to the business job in question. For example, if focused on marketing positions, marketing skills such as data analytics, market research, consumer behavior, global marketing, and professional selling skills would be areas for which employers would be looking. If the job market is looking for someone in accounting, then functional skills that would stand out would be intermediate financial accounting skills and courses on taxation and auditing. For those seeking positions in project management or supply chain management, skills that would stand out would encompass subject matter such as project management, portfolio management, operations planning and control, purchasing and materials management, and knowledge of ERP type systems and other business processes.

Skill sets can be enhanced via various types of certification. For example, those interested in accounting might pursue a CPA (Certified Public Accountant) license, which requires 150 credits. As most universities require 120 credits for a bachelor's degree in business, a CPA would require just an additional 30 credits, which students can start accumulating while still at college. Project management certification is also an opportunity to enhance the aforementioned skills and would certainly stand out on an applicant's resume. The Project Management Institute (PMI) promotes PMP certification, which validates that you are highly skilled in soft skills to lead project teams and have the required technical aspects of managing projects. Some universities are working with the PMI to have PMI-approved courses. Approved courses are used toward the PMP training hours required to sit for the exam. For example, Penn State University has received approval for two such courses, Portfolio Management and Organizations and Project Planning and Resource Management.

Due to the high rate of interaction with the global marketplace and the complexity of international business, managers are looking more closely at applicants who have some familiarity with global markets and international culture, such as applicants who may have study abroad experience, traveled internationally, speak a foreign language or have lived or worked in another country.

What senior process manager skills would you recommend for someone trying to advance their career?

Dr. Kim Roberts

Professor of Operations Management, Website

Business professionals lead organizations by focused efforts that revolve around products/services, processes, and people. Business professionals work to ensure the firm's products and/or services meet customer expectations, with an eye toward an ever-changing market. They manage processes that produce or support the firm's products. This requires the ability to analyze data to make informed decisions, to drive continuous improvement, and to solve problems through critical thinking. Successful business professionals must also create climates that promote teamwork and foster collaboration.

What soft skills should all senior process managers possess?

Dr. Elizabeth Homan Ph.D.

Professors, Department Chair, Catawba College

Networking, networking, networking. And being a nice, friendly, honest human being. Flexibility and a level head in the face of persistent change. Resilience and an ability to work with the conditions in which you find yourself. Working with what you have, not what you wish you had.

Do you want to know more?

List of senior process manager skills to add to your resume

The most important skills for a senior process manager resume and required skills for a senior process manager to have include:

Project Management
Lean Six Sigma
Sigma
Continuous Improvement
Business Process
SR
Process Management
Data Analysis
KPIs
Governance
Excellent Interpersonal
Business Cases
Process Design
Management System
HR
Client Facing
Process Documentation

Direct Reports
Shared Services
Process Improvement
Service Delivery
Logistics
Internal Controls
FDA
Manage Change
Performance Management
Sops
Visualization
Customer Satisfaction
Process Performance
CRM
SOX
SharePoint
SME

Lean Manufacturing
ITIL
PMO
QA
ISO
Training Materials
Fixed Assets
Lifecycle Management
Litigation
Hyperion
Organizational Change Management
Issue Resolution
RFP
Financial Analysis
Simplification
Business Development

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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