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IP Docketing Specialist - Remote Option Available
Akerman 4.9
Remote senior product support specialist job
Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States. Akerman is seeking a full-time Intellectual Property (IP) Patent Docketing Specialist to provide timely and effective docketing and administrative support to the Intellectual Property Group.
Responsibilities include, but are not limited to:
Review, docket and distribute a high volume of incoming correspondence from the USPTO, WIPO and foreign associates according to established procedures
Review and update docket based on USPTO filing receipts, WIPO confirmations, and correspondence from foreign associates according to established procedures
Update docket based on docket answers/instructions received from attorneys and paralegals
Monitor daily docket to ensure all deadlines are met
Perform monthly status check of pending US patent applications
Manage incoming and outgoing transferred files
Respond to internal inquiries; generate reports as needed by the IP group
Save correspondence in document management system to maintain electronic files
Required Skills Include:
Working knowledge of US and International patent and trademark prosecution processes and their associated rules and procedures
Analytical reasoning skills and ability to interpret rules and instructions accurately
Excellent organizational and follow-up skills
Comfortable and efficient at calculating dates
Detail oriented; ability to perform routine tasks and maintain concentration for long period of time.
Ability to prepare accurate, highly detailed work; excellent proofreading skills.
Proficient with MS Office applications
6+ years intellectual property experience in a law firm or legal services environment
Prior IP docketing experience required, prior patent docketing experience preferred.
Prior IP docketing experience using computer database programs, specifically FIP is highly preferred
Undergraduate degree preferred
We offer an excellent compensation and benefits package.
Job Type: Salary
Salary Range: $92,000 - $105,000 (Actual salary is based on experience and job qualifications.)
Bonus: Discretionary holiday bonus
Benefits: Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, 401k Profit Sharing Plan, and Transportation Program
Please submit your resume, cover letter, and salary requirements. EOE
#LI-PT1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$92k-105k yearly 4d ago
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Senior SAP Product Costing & FICO Expert - Remote
Ernst & Young Oman 4.7
Remote senior product support specialist job
A global professional services firm seeks a Senior in Technology Business Analysis to connect business needs with technical solutions. Responsibilities include delivering business analysis, configuring SAP solutions, and leading projects. Candidates should have a Bachelor's degree and 2 to 4 years of experience with SAP ERP systems. This role offers competitive compensation and a flexible working environment.
#J-18808-Ljbffr
$70k-91k yearly est. 3d ago
Service Desk Specialist
Insight Global
Remote senior product support specialist job
Required Skills & Experience
- 3+ years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background
- A+ certification
- Reliable internet
- Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.)
- Experience in call center (30+ call/day)
- Ticketing Experience (ServiceNow preferred)
- Experience logging calls from end users
- Excellent Communication Skills
Job Description
Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform.
This is an ongoing contract with possibility of conversion to FTE.
Pay $22/hr
M-F, 40 hours/week
•Available Shifts:
o 6:00am - 3:00pm CT
o 8:00am - 5:00pm CT
A PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!
$22 hourly 4d ago
Neuroradiologist - REMOTE 7 On / 14 Off
Maimonides Medical Center 4.7
Remote senior product support specialist job
Neuroradiologist - REMOTE 7on/14off
Remote Work schedule: Work one week, off two weeks
THE BEST CAREERS. RIGHT HERE
@ BROOKLYN'S LEADING HEALTHCARE SYSTEM.
MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES
We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers
. At Maimonides Health, our core values
H.E.A.R.T
drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of
patient-centered care.
The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology.
At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages.
We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough.
In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists.
In this role, you will:
Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage).
Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center.
Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings.
Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission.
We require:
Board Certified in Diagnostic Radiology
A Completed Fellowship in Neuroradiology from an accredited institution
Valid New York State Medical License
REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr.
We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************.
Maimonides Medical Center (MMC) is an equal opportunity employer.
$45k-54k yearly est. 2d ago
Remote Product Tester - $25-45 per hour
Online Consumer Panels America
Remote senior product support specialist job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25 hourly 60d+ ago
Remote Online Product Support - No Experience
Glocpa
Remote senior product support specialist job
We're looking for Customer SupportProduct Testers across the US to work from home and help top brands improve their products before they hit the market.
$36k-47k yearly est. 60d+ ago
Senior Automation Specialist
Cannon Corp 4.6
Remote senior product support specialist job
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun.
JOIN CANNON as a Senior Automation Specialist in SAN LUIS OBISPO. San Luis Obispo is on the beautiful central coast of California, has temperate weather, scenic beaches, is surrounded by the wine country, and offers endless recreational opportunities.
PROJECTS INCLUDE Instrumentation and Controls/SCADA, Water Resources, Transportation, Recreational Facilities, Solar Facilities, Oil Field Applications, Agriculture, Food Processing.
SENIOR AUTOMATION SPECIALIST JOB SUMMARY
A successful Senior Automation Specialist will be able to independently approach industrial electrical and control systems from the viewpoint of functional analysis, technical evaluation, design objectives, and solution development. They will be involved in designing, implementing, and improving industrial automated systems and processes within a manufacturing or industrial setting including but not limited to system design, integration, testing, and troubleshooting, as well as project management and client coordination. Will work in both the office and heavy industrial environments, onsite.
SENIOR AUTOMATION SPECIALIST JOB DUTIES
Lead or support integration projects, including scope development, budgeting, scheduling, and procurement.
Assist in the development and cost estimation for proposals tailored to client requirements.
Interface with clients to ensure successful project coordination, system performance, and client satisfaction.
Design and program automated systems: PLCs, sensors, actuators, control panels, and HMI interfaces.
Create and troubleshoot PLC code (Rockwell, Modicon preferred) and HMI applications for industrial processes.
Integrate new automation systems with existing processes and equipment.
Oversee and train others to test, validate, and calibrate automated systems to ensure compliance, reliability, and safety.
Identify opportunities for process improvements to enhance efficiency, reduce costs, and increase system reliability.
Maintain detailed documentation (schematics, SOPs, backups) for all automation systems.
Specify and commission SCADA systems, including server/client setup, network architecture, and instrumentation.
Requirements: 8+ years' experience integrating automation and electrical systems in industrial environments.
Strong knowledge of PLC systems (Rockwell Automation, Modicon), HMI programming, and SCADA integration.
Proficiency in industrial wiring diagrams, ladder schematics, and logic drawings.
Programming experience in ladder logic, function block diagrams, and object-oriented structured text programming languages and SQL.
Experience with process instrumentation and final control elements (VFDs, control valves, transmitters, sensors).
Skilled with configuration tools, such as handheld HART communicators and computer-based configurators.
Familiarity with industrial communication protocols (Ethernet/IP, RS232, RS485, HART, Serial/Ethernet radios).
Proven project management experience across automation lifecycle phases.
Strong problem-solving, documentation, and collaboration skills.
Effective written and verbal communication in English.
Ability to perform basic circuit and instrument calculations and apply mathematical concepts in engineering tasks.
Certified Electrician is a plus.
Valid driver's license and proof of insurance required.
WE OFFER competitive salaries, relocation assistance, excellent benefits package, remote work flexibility, and an active and positive team building, work environment.
Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age.
Compensation details: 00 Yearly Salary
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$78k-107k yearly est. 4d ago
Desktop and Education Support Specialist
Us Tech Solutions 4.4
Senior product support specialist job in Columbus, OH
The Desktop & Education SupportSpecialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues.
Provide technical assistance to customers and other supportspecialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms.
Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.
Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management.
Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment.
Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers.
Installs new technology into the classrooms and performs as needed upgrades in same classrooms.
Performs preventive maintenance in classrooms on a regular basis.
Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function.
Will serve as desktop support for onsite technical assistance.
May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends.
Required Experience:
Two years of experience or knowledge supporting desktop computers running Windows, JAMF, Mac OS or both in a network environment.
Experience with audio/visual equipment used in teaching, meeting, and event spaces.
Ability to work as part of a team and take the initiative to work independently.
Ability to maintain and manage information and documentation in an organized, systematic way.
Professional experience providing customer service.
$39k-50k yearly est. 2d ago
Remote Window Shade Automation Specialist - Western US
Draper, Inc. 4.7
Remote senior product support specialist job
A family-owned automation company is looking for a Window Shade Automation Specialist to work remotely across various territories. The role involves project management, dealer support, and technical training to ensure customer satisfaction and successful installations. Candidates should have a strong mechanical and electrical aptitude, along with excellent communication skills. A competitive salary and comprehensive benefits package are offered.
#J-18808-Ljbffr
$72k-94k yearly est. 3d ago
Remote Neuroradiologist
University of Vermont Health 4.6
Remote senior product support specialist job
Remote Neuroradiologist - University of Vermont Health
The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work.
Position Details:
Work Remote: 100% remote position, flexible schedule options available.
Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement.
Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT.
Collaborative Environment: Work closely with a collegial group.
Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours.
Benefits:
PSLF eligible
Comprehensive benefits package that includes health, dental and vision
403(b) retirement plan
CME reimbursement
Malpractice coverage
Competitive Salary: $539,000-$559,000* - Call included
About the University of Vermont Medical Center:
UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York
In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site
Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor
Dedicated Division of Neuroradiology with experienced staff
Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely
For more information, please contact:
Matt Canasi (Network Recruiter)
*************************
$53k-65k yearly est. 2d ago
Project Support Specialist
Hammes 3.6
Senior product support specialist job in Columbus, OH
Join Our Team
Consider a career with Hammes if you are interested in being a part of a dynamic and entrepreneurial environment! We have been recognized as one of the Best Places to Work in Healthcare by Modern Healthcare and one of the Best Places to Work in Money Management by Pensions & Investments.
Founded in 1991, Hammes is a vertically integrated real estate solutions platform. Our capabilities include real estate strategy and planning, project management, development, investment and property management for healthcare clients and other leading institutions. Hammes is consistently ranked as one of the nation's top healthcare developers by both Modern Healthcare's Construction & Design Survey and Revista's Outpatient Healthcare Real Estate Development Report.
Position Summary
The Project SupportSpecialist is responsible for supporting the project executive in the delivery of capital projects and consulting. This position requires a high level of organization and discretion, attention to detail and ability to handle a fast-paced environment. The position duties include but are not limited to managing all project financial and budget commitment and invoice processing including reviewing these documents and processing them through our client's financial systems. The position requires a great deal of interface with a variety of external project team members and clients. Duties also include ensuring that all project commitments and expenses are tracked accurately in eBuilder (budget management system) and that eBuilder records are consistent with the client's financial reporting system.
The incumbent must have good communication skills, both written and oral and the ability to work effectively with a variety of client leaders and staff as well as with project vendors, consultants and contractors. The incumbent must be a self-starter and possess the ability to work under pressure and handle a wide variety of activities and confidential matters with discretion.
Principal Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Assists project team with the implementation and utilization of eBuilder.This includes data work within cost management, report production, and quality control within eBuilder.Specifically:
Work with the Project Executive(s) to receive and review all project cost quotes / proposals.
Work with the Project Executive(s) to receive and review all project invoices.
Work with the Project Executive(s) to maintain cash flow.
Monthly reconciliations of eBuilder to client's reports to ensure there are no discrepancies.
Entry of commitments and invoices to facilitate creation of project budgets and dashboard reports.
Maintain regular communication with the client's procurement & accounts payable teams to ensure that the project is meeting the administrative needs of the client.
Assists project team with managing monthly pay application process.Specifically:
Review all construction pay applications.
Maintain all appropriate logs associated with pay application process.
Assists the project team with ensuring that all contractual insurance required by the client is in place. Specifically:
Ensure that certificates of insurance are on file and current for all contracts that the owner holds directly. As insurance terms near their expiration, follow up with the appropriate vendor(s) to obtain new certificates of insurance.
Assists Project Executive with the preparation and dissemination of work plans and project documents, including procedures, proposals, progress reports and presentations.
Facilitate meetings, coordinate project resources, and disseminate meeting minutes and project information as required by Project Executive.
Monitors electronic and paper file systems to ensure they are maintained as required for project.
Ensures adherence with the Company's policies and procedure manuals including the Facility Development Project Manual.
Supports administrative team functions to include but not limited to, copying and collating manuals, providing assistance and document development and formatting.
Performs other duties as assigned.
Knowledge, Skills & Abilities
The requirements listed below are representative of the knowledge, skills, and abilities required to perform this job successfully.
High school diploma required; a bachelor's degree in a related discipline preferred or a minimum of 4 years of experience in office administration or accounting. Work experience in design, construction, architecture, and engineering firms a plus.
Must have strong organizational and communication skills with ability to handle a large volume of assignments.
Must be detailed oriented.
Bookkeeping experience with an aptitude for understanding the use of budgets, payables and receivables is preferred.
Strong oral and written communication skills with an ability to effectively communicate at all levels of management.
Commitment to excellence, personal integrity, and confidentiality.
$27k-34k yearly est. 2d ago
Application Support Analyst
F. Schumacher & Co 4.0
Remote senior product support specialist job
About Schumacher
Schumacher & Co. is a fast-growing and innovative interior design company. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. We are driven by a shared belief that design transforms life. It challengesconvention. It brings a unique point of view into the world. It sets trends. And it leaves a mark. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company.
Schumacher & Co., America's leading name for manufacturing and distributing fabric, wallcovering, floorcovering, and furnishings is seeking an Application SupportAnalyst. This is an exciting and highly visible position that plays an important role in supporting the company's success. The right Application Support Analyst is a quick learner who is open to change and resourceful in finding solutions.
Application Support Analyst
This position will work within the Enterprise Systems team. They will have the autonomy to solve difficult business problems through technology. The Candidate should have strong communication skills and be comfortable working with all levels of stakeholders within the company. This is a REMOTE role performing the following: YOU WILL:
Participate in the administration, configuration and daily support of the Enterprise System performing route cause analysis and troubleshooting issues reported by end users to provide quick resolutions.
Perform application support, troubleshooting complex issues and escalating as needed to vendors, developers or IT.
Work closely with development teams with Quality Assurance of system enhancements and new applications.
Triage and Dispatch issues using a help desk ticketing system
Develop and Maintain end user and technical documentation
Bring forward suggestions for improvements of systems, network, applications strategy and execution
Perform scheduled routine system maintenance
Continuously develop system expertise
Other responsibilities as assigned
YOU HAVE/ARE:
Bachelor's degree in computer science or related field
2+ years of experience in application and systems support
2+ years of experience with programming languages; .net, SQL and C#
2+ years of experience working with Enterprise Software preferably SaaS solutions (WMS, ERP, EMR, CRM)
Experience with Dynamics GP and/or Salespad a plus
Critical thinking; organization and prioritization of tasks. Ability to manage multiple projects at once with competing deadlines
Flexible work schedule, including availability after hours including some holidays and weekends
Benefits:
20 days PTO | Flex Hours | Health Vision & Dental | 401(k) Plan
Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
$71k-95k yearly est. Auto-Apply 12d ago
Commercial Services Production Support Specialist I
Stewart Enterprises 4.5
Remote senior product support specialist job
At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
The Commercial Services ProductionSupportSpecialist provides critical operational support to ensure the accurate and timely processing of commercial real estate transactions. This role supports all NCS offices including escrow officers, underwriters, and internal teams by managing documentation, providing production system support, identifying, troubleshooting, and remediating common title and closing process issues while ensuring compliance with regulatory and internal standards. As part of a collaborative team of ProductionSupportSpecialists, this role works closely with national offices, affiliate partners, and corporate teams to maintain workflow continuity and uphold service excellence.
*Occasional Travel
REMOTE
Job Responsibilities
Provides operational support to the production team throughout the course of the real estate transaction process (prior to, in progress, and post-closing) for clientele
May assist in reviewing real estate records needed to generate legal support to determine the historical ownership of properties
Updates transaction information as necessary based on change requests related to the parties on file or property
Assists in maintaining expected production levels and delivery standards on a daily basis
Follows standard procedures and guidelines
Understands how assigned duties relate to others within the team and how the team integrates with related teams
Impacts own team through the quality of the support provided
Recognizes and solves typical problems; selects solutions from established options
Communicates moderately complex information in routine situations, typically within own team
Works under general supervision with limited ability to modify approach
Individual contributor having no supervisory responsibilities; manages own workload
Performs all other duties as assigned by management
Education
High school diploma required; Bachelor's preferred
Experience
Typically requires 2+ years of related work experience
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************.
Benefits
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
$57k-79k yearly est. Auto-Apply 60d+ ago
Senior Strategic Support Specialist
Datacor 4.1
Remote senior product support specialist job
About Us:
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers' most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
The Role:
We are seeking a talented and driven individual to join our team as a Strategy SupportSpecialist. In this role, you will manage strategic support accounts and coordinate delivery management for various projects. You will work closely with clients to understand their needs, develop tailored support strategies, and ensure the successful execution of projects. Your ability to build strong relationships with clients and internal stakeholders will be crucial in driving customer satisfaction and project success. You will also monitor project progress, identify potential risks, and implement solutions to keep projects on track.
As a Strategic SupportSpecialist, you will be crucial in providing strategic support to our clients, ensuring they receive the highest level of service and expertise. This role involves working closely with various departments to deliver tailored solutions that align with and enhance our clients' operational efficiency and strategic goals. Your expertise will help us achieve our goals of improving customer engagement and operational efficiency. If you are a strategic thinker passionate about delivering exceptional support and driving project success, we want you on our team.
Responsibilities:
Strategic Account Support
Build strong relationships by acting as the main point of contact for all client-submitted cases. Ensure regular follow-up and continuous communication.
Provide the highest level of support by quickly diagnosing and resolving client issues. Ensure KPIs are being met regularly.
Establish a help desk to help desk partnership: Coordinate with the client's help desk team to ensure seamless communication and collaboration. This includes sharing best practices and providing mutual support for complex issues. Schedule and lead regular meetings with the client to review open cases, trends in cases, and opportunities for training and optimization.
Develop escalation procedures: Create clear escalation paths for unresolved issues, ensuring that internal and client teams know the process and can act quickly to resolve critical problems.
Monitor and improve help desk performance: Review help desk metrics and performance indicators regularly to identify areas for improvement and implement strategies to enhance overall support quality. Identify gaps in system usage and propose scalable, process-driven solutions. Create and distribute regular reports and dashboards for client review.
Follow best practices for Knowledge Management. Contribute to both internal and client-facing documentation and knowledge bases. Participate in and develop training for continued learning and growth.
Enhanced Care Services
Act as Delivery Manager for projects estimated under 20 hours, ensuring tasks are assigned to appropriate project managers, hours are tracked, and staying within scope. Provide definitions of cost and effort for projects.
Monitor and communicate project status updates: Report weekly updates to leadership. Document timelines, risks, and contingency plans to keep projects on track. During regularly scheduled meetings, provide updates on hours used, project status, risks, and follow-up actions to the customer.
Be an Advocate for your customer: Scope and refine requests for development enhancements. Collaborate with various departments to ensure project success.
Be an Advocate for Datacor: Spot potential areas for expansion and innovation within clients' businesses.
Success Metrics:
Standard Support KPIs: Response, Communication, Resolution time, Backlog/Aged Backlog, Customer Satisfaction, and other project measurements as needed.
On-time delivery for optimization projects.
Client engagement and executive alignment across support and services projects.
Internal contribution to knowledge sharing, documentation, and process standardization.
Qualifications:
Bachelor's degree in Computer Science, IT Management, Manufacturing, Business Administration, or related field (or equivalent experience).
2-3 years of Datacor ERP experience required.
Strong understanding of help desk to help desk models of customer support.
Strong organizational skills with attention to detail and the ability to prioritize and complete support cases and projects on time.
High proficiency with Microsoft Office and business productivity tools.
Excellent verbal and written communication, time management, interpersonal, and presentation skills.
Strong desire to provide Best-in-Class customer service.
Process-driven mindset focused on repeatability and scalability.
Passion for analyzing data, solving problems, and driving continuous improvement.
Ability to thrive in cross-functional, collaborative environments.
Agilent is a global leader in laboratory technologies for the life sciences, diagnostics, and applied chemical markets, delivering insight and innovation that advance the quality of life. It is the quality of our products and services, our intense focus, and our uncompromising integrity that enable our customers to discover new frontiers and make continuous advancements in areas such as: cancer research and diagnostics, drug development, food safety and their labs' performance and efficiency. Whatever the challenge, our One Agilent global team is dedicated to delivering trusted answers to our customers' critical questions in our collective quest to improve the world around us. At Agilent, the fight against cancer is at the forefront of what we do; and Agilent's Pathology Solutions are the cornerstone of this fight.
Agilent is seeking an enthusiastic, hardworking, customer focused In-Field Customer Application Specialist (CAS) to support new and existing customers with our Pathology solutions. Our Pathology Solutions include our instrumentation and reagents for Immunohistochemistry (IHC), Special Staining, H&E Staining, Molecular ISH/FISH product lines in Southern California.
Candidate must currently live in the Southern California area or be willing to relocate without assistance.
As a Customer Applications Specialist you will partner with our sales, engineering, technical service group, productspecialists and other cross-functional groups to serve as the scientific/technical expert to help drive sales to meet or exceed sales quota and support our new and existing customer base within your assigned territory.
You will provide pre-sales scientific/technical consultation with customers in partnership with the sales team to educate and guide the selection of the optimal Pathology Solution for their laboratory. This could include attending in person or remote meetings to serve as the technical expert. This could also include assisting with presentations to customers to present our Solutions.
Co-travel with Sales Account Manager to assist with locating new business as well as ensuring current customers' needs are met.
Post-sales will assist with the installation of all instrumentation. This includes working closely with the Field Service Engineer, Sales Account Manager, Customer Application Manager, and Inside Sales Team to provide a smooth installation process for the customer. Will perform the Performance Qualification and Training for customers on-site.
Will also assist customers with on-site optimization of their Immunohistochemistry assays, Special Stains, H&E Staining and Molecular FISH/ISH assays. Work with laboratory staff and pathologists to ensure they are satisfied with the optimizations.
Provide on-site and remote troubleshooting assistance in partnership with the Customer Application Specialist Team, Internal Technical Support, Account Managers, Field Service Engineers and other internal groups.
Is knowledgeable of competition and able to identify lockout specifications (identify Agilent's competitive advantage over competition).
Complete administrative functions such as provide weekly schedules, book travel for flights, hotels and rental cars on the Concur platform/application, complete expense reports, and close out Service Order Reports in a timely fashion.
Evaluates and supports management on ramp to volume strategies for new products prior to release.
Acts as the customer voice to influence future product/application design that meets customer needs
May be involved in preparing and delivering technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations.
Qualifications
Bachelor's or Master's Degree or equivalent in Life Sciences
HT and/or qIHC certification, is a plus.
2+ years' experience working in a Clinical, Non-Clinical, Research or Industrial setting in a Histology/Pathology Laboratory with a strong focus on Immunohistochemistry, Special Staining, H&E Staining and ISH/FISH.
Proficient with all Microsoft Word applications (Word, Excel, Power Point).
Excellent attention to detail.
Excellent oral and written English communication skills, including strong interpersonal and organizational ability and time management are required.
Ability to work independently and as a part of an integrated/cross-functional team.
Experience working for a field sales organization, specifically providing technical support, is a plus.
Candidate must reside or be willing to relocate to Southern California as this is the territory you will cover. Candidates currently living in Southern California will be prioritized.
Travel Requirements:
Requires flexible working hours with travel up to 75% of the time. Must be able to adapt to changing schedules and environments.
Physical Requirements:
Occasional physical lifting, pushing and pulling up to 30 Lbs.
Manual dexterity. For example, inserts and removes small parts in tight places; adjusts instrument settings, handling slides, working with microscope, pipetting, etc.
Ability to sit, bend down, walk, talk, hear, lift hands to raise something above head or lower to the ground, and stand for extended periods of time in a laboratory.
Visual acuity to be able to differentiate and perceive colors, ability to focus, have optimal depth perception and peripheral vision.
Working in hospital/laboratory setting requires following the safety protocols, safe chemical handling, working around different instrumentation and patient samples and other biohazardous material. Must comply with all PPE (Personal Protective Equipment) requirements as well as wear appropriate clothing, including close toed shoes.
Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.
Requirements may include but are not limited to pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 8, 2025 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $112,430.00 - $210,150.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Sales
$112.4k-210.2k yearly Auto-Apply 48d ago
Product Manager, Healthcare SaaS - Patient Support (Remote)
Assistrx 4.2
Remote senior product support specialist job
AssistRx is a leading healthcare technology company dedicated to accelerating patient access to life-changing therapies. Through our premier patient solutions platform and advanced technology ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to simplify the patient journey and eliminate barriers to treatment.
Our suite of solutions-including iAssist , Hub Liteâ„¢, Prior Authorization, Benefits Verification, Copay Support, specialty pharmacy integrations, and digital engagement tools-empowers patients to start and stay on therapy faster.
At AssistRx, we blend technology, talent, and compassion to drive better healthcare outcomes for the patients and brands we serve.
We are seeking a strategic, customer-centric, and execution-focused Product Manager to lead the evolution of our patient support program (PSP) solutions for pharmaceutical and biotech clients. This role sits at the intersection of patient experience, technology, and commercial strategy-driving offerings such as field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education, data workflows, and digital engagement tools (apps, portals, messaging workflows, and more).
You will own product strategy, roadmap development, and cross-functional execution to improve patient access, adherence, satisfaction, and program outcomes, while ensuring alignment with brand strategy, compliance requirements, and client expectations.
Key ResponsibilitiesProduct Strategy & Vision
Develop and execute a clear product roadmap for PSP-related capabilities-including services, data workflows, and digital engagement tools.
Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services.
Customer & Market Insight
Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics.
Conduct competitive intelligence and market analysis to supportproduct differentiation and value-driven positioning.
Cross-Functional Leadership
Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features.
Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards.
Lifecycle Ownership
Own the full product lifecycle-from ideation and requirements definition through development, launch, and ongoing optimization.
Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation.
Client Engagement & Enablement
Support client onboarding and implementation by translating business requirements into product configurations and enhancements.
Serve as the product subject matter expert during client meetings, workshops, and advisory discussions.
Product Development Execution
Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery.
Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action.
Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication.
Requirements
Bachelor's degree in life sciences, business, data analytics, or related field.
5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services.
Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs.
Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support.
Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR).
Demonstrated success working in Agile/Scrum environments.
Excellent communication, stakeholder engagement, and analytical skills.
Preferred
Master's degree in business, life sciences, healthcare administration, or related field.
Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies.
Exposure to digital health tools (patient portals, apps, engagement platforms).
Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE).
Experience creating outcomes dashboards or patient journey analytics.
Experience supporting AI-driven workflows or automation tools.
Consulting or client-facing implementation experience.
Benefits
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance
Opportunity to impact patient outcomes through data-driven healthcare technology.
Collaborative and mission-driven culture that values innovation and continuous learning.
Access to cutting-edge cloud technologies and modern data engineering tools.
Competitive compensation, comprehensive benefits, and career growth opportunities
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
$60k-95k yearly est. Auto-Apply 44d ago
Application Support Analyst - Ticketing Software
Gateway Ticketing Systems, Inc. 3.4
Remote senior product support specialist job
For 35+ years we've been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced, customer-focused tech resource to our technical support team.
The Application Support Analyst ensures the delivery of world-class, 2nd line, customer technical support for customers of Gateway Ticketing Systems. This role acts as a second line of support by aiding customers via telephone, email, and Gateway's Customer Portal. Utilizing technical support best practices and other resources, this role efficiently identifies issues, finds resolutions, and documents solutions while communicating to the customer. This position is hybrid if local to the Gilbertsville office, or remote within the US.
Experience:
Minimum 3 years of experience in customer service.
Minimum 2 years of experience in technical support, help desk, or related field working directly with customers.
Experience learning and supporting complex software products preferred.
Core Competencies:
Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer's network, SQL databases, and third-party systems.
Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers.
Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure.
A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint).
Travel up to 10% of the calendar year, which may include weekends and holidays.
Job Description
Triage technical support requests through various customer communication methods with expertise, patience, empathy, and urgency.
Resolve technical support requests in a timely manner with consistent communication to the customer.
Provide accurate and efficient management of reported issues, including clear documentation of all activity for each incident via the software defect system(s).
Maintain proficiency in Galaxy modules covered in the System Administrator Certification Program.
Provide on-call and backup support as required.
Establish and maintain relationships with customer base.
Collaborate with other departments to resolve customer issues and ensure high levels of customer satisfaction.
Perform configuration work at customers' sites or attend support-related meetings with customers as required.
General Duties:
Complete all tasks and handle all situations in accordance with Gateway's Core Values.
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.
Communicate in a clear, concise, and timely manner, including voicemail and email.
Always promote and uphold the values, mission, and vision of the company.
Read, understand, and comply with the Employee Handbook.
Promote and adhere to all defined policies, processes, and procedures.
Perform other tasks as required by management.
Physical Demands:
Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job.
Ability to perform repetitive movement actions including walking, standing, and sitting for long periods of time to adequately perform the essential functions of the job.
Ability to work in inside environmental conditions.
Diversity and EEO statement:
As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.
Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics.
No agencies, please.
We are not sponsoring visas at this time.
$60k-87k yearly est. Auto-Apply 7d ago
Application Specialist, Dynamics
JBT Corporation 4.7
Remote senior product support specialist job
At JBT Marel Corporation, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food. This guides our vision of being the global leader in food and beverage technology. By harnessing the full power of JBT Marel, we partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
You will report to JBT Marel Manager Regional Applications
The Opportunity
The Dynamics Application Specialist is an important role within the Corporate IT Department. You will collaborate with end-users, Site Leadership, Project Managers, Operational Support teams, and external vendors to guide a high-quality, stable, and secure ERP solution.
The Dynamics F&O Application Specialist is the System Administrator. This specialistsupports end-users by addressing issues and requests within Dynamics, managing user access and permissions, and coordinating with external consultants and developers for additional support and customizations. You will stay current with new features and communicating updates, overseeing upgrade testing, and assisting with the implementation and education of Microsoft Dynamics for Finance and Operations. Collaboration with our teams is important for developing solutions using Microsoft Cloud technologies such as SharePoint, Power BI, Power Automate, and Power Apps, and integrating with other internal applications. Ensuring compliance with SOX and other regulations, participating in internal and external audits, and documenting changes within the helpdesk system are also important responsibilities.
Qualifications
You will have advanced skills; able to solve complex and unique issues across systems
You will convey technical content to non-technical audiences
You will have analytical capabilities to assess our requirements and propose functional solutions
You will lead without formal authority
Self-started, independence, and accountability
Align ERP projects with broader our goals
Experience managing vendor relationships and contractor partnerships
Impact the achievement of operational, project or service goals
Communicate complex and technical information with influence across diverse partners
You will research our needs and propose improvements
You will be a trusted advisor across technical and business teams
Education, Knowledge, and Experience
Bachelor's or Associates degree in Business, Information Technology, or related field
4+ years of Experience with Dynamics D365 or AX 2012 in a manufacturing environment
You will lead ERP projects
In-depth knowledge of Dynamics \ AX2012 technologies
Experience in multinational, multicultural, and matrixed environments is a great skill to have
Why work at JBT ...
Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
COMPENSATION RANGE: Salary range: $87,750 to $117,000.00 per year. We determine compensation on experience and skill.
This job description is a general description of essential job functions. We do not intend it as an employment contract, nor do we intend to describe all responsibilities someone in this position may perform. Supervisory personnel assign tasks to all employees of JBT Marel, and supervisory personnel expect them to perform these tasks, regardless of job title or routine job responsibilities.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment:
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at ************.
#LI-CH1
#LI-Hybrid
This is a hybrid remote/in-office role.
$87.8k-117k yearly Auto-Apply 12d ago
Senior Analyst- Tier 2 Support Analyst
Cardinal Health 4.4
Remote senior product support specialist job
What Product Systems Analysis contributes to Cardinal Health
NPHS Commercial and Pharmacy Technologies manages the NPHS Business segment's portfolio of commercial and pharmacy focused technologies to maximize the business value of the technologies and enhance the user experience.
This role serves as a liaison between the business and IT to align support strategies and capabilities, also providing technical specifications to IT related to issues. This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process. This job family optimize business processes by leveraging the functionality of the technology and product solution.
Responsibilities
Provides Tier 2 virtual support to the organization's end users
Support software, hardware, warehouse technology, server, network, and enterprise systems issues.
Respond to escalated issues from the IT Service Center family,
Resolves user requests through discussions with users and coordination with internal and external resources
Provide education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence.
Maintains support related documentation for certain end user platforms, monitoring environments, responding to alerts, and addresses service outages.
Qualifications
2-4 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes action to resolve
Applies judgment within defined parameters
Receives general guidance and may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Anticipated salary range: $68,500 - $88,200
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with my FlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 3/14/2026
*if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click
here
$68.5k-88.2k yearly Auto-Apply 6d ago
Senior Business Applications Specialist - Remote
Specialtycare 4.1
Remote senior product support specialist job
SpecialtyCare continues to grow and we'd like you to grow with us! We are seeking a Senior Business Applications Analyst to join our Information Services team. This position does offer the opportunity to work fully remote! SpecialtyCare is the industry leader in intraoperative neuromonitoring (IONM) services in the US-monitoring over 100,000 cases annually, providing IONM services to over 450 hospitals nationwide, and supporting over 2,300 surgeons. With SpecialtyCare, you will be able to share your acquired expertise with your colleagues and customers, all while providing safer surgery and better outcomes for your patients. Our surgical neurophysiologists are the most experienced in the industry.
ESSENTIAL JOB FUNCTIONS
* Provide second and third-tier level support (after Help Desk) by analyzing, diagnosing and resolving issues for the following applications:
* PeopleSoft General Financial - General Ledger, Asset Management, Account Payables, Travel & Expenses
* PeopleSoft Order to Cash - Order Management, Billing, Account Receivables
* PeopleSoft Supply Chain Management - eProcurement, Purchasing, Inventory
* Create/Review process documents and user guides.
* Provide communication/training to end users.
* Ensure application security.
* Create and utilize advanced queries as needed.
* Act as a liaison between the IT development group and business units.
* Evaluate new applications/functions and identify system requirements.
* Recommend appropriate systems alternatives and/or enhancements to current systems.
* Develop test plans, and coordinate and perform software testing.
* Document system requirements, define scope and objectives, and assist in the creation of system specifications.
* Basic SQL knowledge
* Participate as a project team member or act as a lead on multi-disciplinary projects related to the assigned application as needed.
* Manage small to medium projects independently.
* NextGen PM Support
* Live the SpecialtyCare Values - Integrity, Teamwork, Care & Improvement.
* Perform other duties as assigned.
Salary Estimate: $115,000 / year (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation.)
BASIC QUALIFICATIONS
* Education:
* Bachelor's degree in Computer Science or Business Administration, or equivalent relevant work experience
* Experience:
* At least Five (5) years of related Financial Applications experience.
* Proficient in the following application groups: PeopleSoft Financials, Order to Cash, and/or Supply Chain.
* Experience with PeopleSoft HCM, NextGen PM, and/or Salesforce a plus.
* Equivalent combination of education and experience.
Knowledge and Skills:
* Ability to develop documentation and provide communication/training to end users.
* Ability to work as part of a collaborative team in order to be successful.
* Pro-active, have initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered.
* Must communicate with confidence, build relationships through inspiring trust and sharing information and be able to challenge assumptions.
* Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines.
* Strong attention to detail.
SpecialtyCare is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
$115k yearly 60d+ ago
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