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Become A Senior Production Support Analyst

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Working As A Senior Production Support Analyst

  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Processing Information
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Mostly Sitting

  • Repetitive

  • $85,800

    Average Salary

What Does A Senior Production Support Analyst Do At CGI Technologies and Solutions, Inc.

* Provide support to custom application software.
* Answer technical questions, troubleshoot problems, and guide users to develop into SME knowledge.
* May extract data, format and run reports, or perform specific analytical functions using application in the lower environment.
* May have substantial knowledge of Infrastructure discipline.
* KEY JOB FUNCTIONS
* Study business processes in client or host unit and how they are automated.
* Examine business processes in unit to determine how they could be automated
* Suggest best practices for smooth operation.
* Works with users of application that automates or executes their business processes.
* May be required to develop data extractions or develop reports from requests or requirements stated by clients.
* Use database, report writer, data mart, or specialized applications to generate reports or analyses.
* Support Application & Coordinate Application setup in DEV/SIT/ISIT/UAT/IUAT
* May support application(s) in production.
* Note interruptions in lower environments that could translate into production issues and review methodology/process to prevent happening.
* Note interruptions or bugs in operation and carry out mitigation / problem management
* Will be tasked to deliver workflow for proactive monitoring.
* Track issues and report periodically to group charged with monitoring uptime and efficiency of production application.
* Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production.
* Will be assigned small projects for completion
* Should be able to work in a matrixed environment
* Knowledge of Operating Systems, Middleware, DB , WebServers, one or more batch control
* Must be a very strong team player and should be able to work with little supervision
* Required qualifications to be successful in this role:
* Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues.
* Good communication skills both verbal and writing with the ability to discuss issues with users.
* Experience in supporting all phases of SDLC
* Experience supporting applications in a UNIX environment
* Understanding of database concepts

What Does A Senior Production Support Analyst Do At Hire It People, LLC

* Handle production support for a new client application.
* Includes rotating on-call responsibilities.
* Fix
* problems as they occur.
* Handle small enhancement requests.
* Maintain
* application in good working state.
* Provide pro-active maintenance as appropriate

What Does A Senior Production Support Analyst Do At Viva USA Inc.

Ready to take on the fast learning curve to understand the basic application functionalities and business operations that are in scope for the team

What Does A Senior Production Support Analyst Do At CGI Technologies and Solutions, Inc.

* This role will be directly involved in providing day to day production support for multiple mission critical applications running in production.
* This role will also include Pre
* Implementation analysis and guidance for new applications going into production.
* Candidate will analyze and understand the pre-implementation needs such as personnel, supporting products and technologies, application functionality, batch processes, online processes, maintenance processes, testing needs, and documentation required to support new applications in production.
* Candidate should have a solid background in providing production support so they have a good understanding of the requirements.
* Required qualifications to be successful in this role:
* Background should include previous experience in the following areas:
* Very strong experience in messaging platforms like MQ Series, SWIFT
* Provide production support for medium and highly complex applications
* Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases (mainly Oracle).
* Prepare and coordinate communications to stakeholders
* Create, investigate, and track solutions to application errors reported
* Escalate unresolved issues to appropriate team and personnel
* Support application releases requiring execution of Autosys jobs, Unix and database script execution as well as interfacing with business team/s
* Update user documentation and conducting training
* May mentor or guide work of less experienced support personnel
* years of related experience, including hands-on production support
* Very strong experience in messaging platforms like MQ Series, SWIFT
* Experience on Java/J2EE applications
* Experience with Web logic
* Knowledge of UNIX, ETL, Java/SOA and Oracle platforms
* years of understanding RDBMS and UNIX/Linux
* In depth understanding of object-oriented methodology, data structures and design patterns
* Pre
* Implementation Production Support Analysis
* High Level (6+ years) Unix expertise – navigation, scripting, command level
* Sybase/Oracle databases (medium level expertise w/SQL)
* Excellent problem solving and analytical skills
* Ability to troubleshoot complex issues
* Excellent written and oral communication skills
* Experience in a fast-paced production environment and the ability to handle multiple, simultaneous problems with changing priorities
* Knowledge of enterprise database concepts
* Remedy or other ticketing system (ticket life cycle)
* Autosys or other job scheduling system (Debugging failed job)
* Support application releases

What Does A Senior Production Support Analyst Do At Hire It People, LLC

* Performs as the primary point of contact between the customer user
* community and the contractor in compiling specifications for information
* systems development
* Supervises subordinate personnel and is responsible for continuity training and employee development (5
* support staff)
* Provides enterprise-level information technology recommendations and solutions in support of customer requirements
* Serve as the chair of the Operations Review Board (ORB).
* Applies industry best-practices and expertise regarding emerging technologies, risk mitigation, and continuity planning.-
* Plans, directs, and executes requirements analysis, business process
* modeling for large-scale development and operations projects
* Plans and conducts tests, and may establish environments for testing
* Ensures accurate documentation of technical specifications and processes/procedures

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How To Become A Senior Production Support Analyst

A bachelor’s degree in a computer or information science field is common, although not always a requirement. Some firms hire analysts with business or liberal arts degrees who have skills in information technology or computer programming.

Education

Most computer systems analysts have a bachelor’s degree in a computer-related field. Because these analysts also are heavily involved in the business side of a company, it may be helpful to take business courses or major in management information systems.

Some employers prefer applicants who have a master's degree in business administration (MBA) with a concentration in information systems. For more technically complex jobs, a master’s degree in computer science may be more appropriate.

Although many computer systems analysts have technical degrees, such a degree is not always a requirement. Many analysts have liberal arts degrees and have gained programming or technical expertise elsewhere.

Many systems analysts continue to take classes throughout their careers so they can learn about new and innovative technologies. Technological advances come so rapidly in the computer field that continual study is necessary to remain competitive.

Systems analysts must understand the business field they are working in. For example, a hospital may want an analyst with a thorough understanding of health plans and programs such as Medicare and Medicaid, and an analyst working for a bank may need to understand finance. Having knowledge of their industry helps systems analysts communicate with managers to determine the role of the information technology (IT) systems in an organization.

Advancement

With experience, systems analysts can advance to project manager and lead a team of analysts. Some can eventually become IT directors or chief technology officers. For more information, see the profile on computer and information systems managers.

Important Qualities

Analytical skills. Analysts must interpret complex information from various sources and be able to decide the best way to move forward on a project. They must also be able to figure out how changes may affect the project.

Communication skills. Analysts work as a go-between with management and the IT department and must be able to explain complex issues in a way that both will understand.

Creativity. Because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important.

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Senior Production Support Analyst jobs

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Real Senior Production Support Analyst Salaries

Job Title Company Location Start Date Salary
AVP, Senior Production Support Analyst Barclays Capital Inc. New York, NY Feb 19, 2016 $122,000 -
$148,000
Assistant Vice President, Senior Production Support Analyst Barclays Capital Inc. New York, NY Aug 23, 2013 $118,000
Senior Production Support Analyst Iris Software, Inc. Edison, NJ Aug 07, 2016 $116,709
Senior Production Support Analyst Barclays Capital Inc. New York, NY Apr 18, 2011 $115,000
SR. Oracle EBS Production Support Analyst Interactive Communications International, Inc. Atlanta, GA Jan 19, 2015 $110,000
SR. Production Support Analyst Electric Reliability Council of Texas Taylor, TX Mar 18, 2015 $105,000
SR. Oracle Production Support Analyst First American Title Insurance Company Santa Ana, CA Apr 13, 2015 $104,062 -
$128,000
SR. Oracle Production Support Analyst First American Title Insurance Company Santa Ana, CA Jun 01, 2015 $104,062 -
$115,000
Senior Production Support Analyst Iris Software, Inc. Jersey City, NJ Feb 22, 2016 $100,000
SR. Production Support Analyst Electric Reliability Council of Texas, Inc. Taylor, TX Sep 01, 2014 $100,000 -
$110,000
SR. Production Support Analyst Electric Reliability Council of Texas, Inc. Taylor, TX Feb 05, 2016 $100,000 -
$110,000
Senior .NET Production Support Analyst Data, Inc. Montvale, NJ May 02, 2014 $100,000 -
$120,000
SR. Production Support Analyst Electric Reliability Council of Texas, Inc. Taylor, TX Apr 01, 2014 $100,000 -
$110,000
Senior Production Support Analyst Direct Energy LP Tulsa, OK Sep 01, 2015 $97,000
Senior Production Support Analyst Direct Energy LP Tulsa, OK Sep 22, 2014 $97,000
Senior Production Support Analyst Verisk Health, Inc. Richmond, VA Sep 03, 2015 $86,466
Senior Production Support Analyst McAfee, Inc. Plano, TX Sep 19, 2013 $85,426 -
$138,600
Senior Production Support Analyst RBC Capital Markets, LLC New York, NY Feb 14, 2015 $82,400 -
$97,200
SR Production Support Analyst Caremark, LLC Northbrook, IL Jul 03, 2013 $80,974 -
$95,300
Senior Production Support Analyst Electric Reliability Council of Texas, Inc. Taylor, TX Sep 02, 2011 $80,214 -
$120,372
SR. Production Support Programmer Analyst T. Rowe Price Associates, Inc. Owings Mills, MD Mar 21, 2016 $76,632 -
$116,100
SR. Production Support Analyst (SR. Systems Analyst) Anira Solutions, Inc. Middletown, NJ Apr 01, 2015 $75,000
SR. Production Support Analyst (SR. Systems Analyst) Dataintel Inc. Middletown, NJ Apr 02, 2015 $75,000
Senior Production Support Analyst D2Hawkeye, Inc. Richmond, VA Nov 19, 2012 $75,000

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Top Skills for A Senior Production Support Analyst

UnixPl/SqlProceduresWebDisasterRecoveryBatchProcessingAutosysMainframeSybaseJCLLinuxProductionEnvironmentPerlTechnicalSupportQAComplianceDB2FinancialControl-MUAT

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Top Senior Production Support Analyst Skills

  1. Unix
  2. Pl/Sql
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Provided first level local and remote support, trained operations departments on PC functions and basic UNIX commands.
  • Involved in testing PL/SQL programs, PL/SQL batch processes, UNIX Shell Scripts.
  • Develop use cases, define and document the procedures and the work flows of the project.
  • Worked with UNIX and ERP Support teams to monitor website health and customer access to accounts.
  • Implemented a disaster recovery plan and led successful tests.

Top Senior Production Support Analyst Employers

Senior Production Support Analyst Videos

Karen Morgan on Application Support

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