How to hire a senior production support analyst

How to hire a senior production support analyst, step by step

Here's a step-by-step senior production support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior production support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior production support analyst
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the senior production support analyst you need to hire. Certain senior production support analyst roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a senior production support analyst to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a senior production support analyst that fits the bill.

   This list presents senior production support analyst salaries for various positions.

   Type of Senior Production Support Analyst	Description	Hourly rate
   Senior Production Support Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$35-56
   Analyst Lead	The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials... Show more	$35-58
   Analyst	Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes... Show more	$25-47

   Show more

2. Create an ideal candidate profile

   Common skills:

   • SQL Server
   • Jenkins
   • Mainframe
   • Production Environment
   • Unix
   • Incident Management
   • Production Problems
   • Disaster Recovery
   • Level Agreements
   • Application Issues
   • Autosys
   • Production Issues
   • Critical Issues
   • Lifecycle Management

   Check all skills

   Responsibilities:

   • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
   • Provide first level local and remote support, train operations departments on PC functions and basic UNIX commands.
   • Ensure that all company policies, procedures, and guidelines are followed and contractual SLAs are maintained during transition.
   • Triag and resolve Linux base virtualized server environment.
   • Develop database objects and store procedures for data storage, retrieval and reporting according to requirement specifications.
   • Design and administer department Microsoft SharePoint site as known error database, internal customer news service and documentation repository.

   More senior production support analyst duties

3. Make a budget

   Including a salary range in the senior production support analyst job description is a good way to get more applicants. A senior production support analyst salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a senior production support analyst in Alaska may be lower than in Delaware, and an entry-level engineer typically earns less than a senior-level senior production support analyst. Additionally, a senior production support analyst with lots of experience in the field may command a higher salary as a result.

   Average senior production support analyst salary

   $93,679yearly

   $45.04 hourly rate

   ---

   Entry-level senior production support analyst salary

   $74,000 yearly salary

   Updated January 21, 2026

   Average senior production support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Delaware	$111,960	$54
   2	Virginia	$100,359	$48
   3	California	$100,037	$48
   4	New Jersey	$97,860	$47
   5	Texas	$96,525	$46
   6	Georgia	$95,245	$46
   7	New York	$94,835	$46
   8	Michigan	$93,673	$45
   9	Florida	$92,374	$44
   10	Illinois	$88,649	$43
   11	Maryland	$88,538	$43
   12	Tennessee	$84,329	$41
   13	Colorado	$82,374	$40
   14	Pennsylvania	$81,252	$39
   15	Oklahoma	$75,508	$36

   Average senior production support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Nike	$107,906	$51.88	3
   2	BNY Mellon	$105,241	$50.60	27
   3	Electric Reliability Council of Texas	$99,649	$47.91	3
   4	Barclays	$98,303	$47.26	1
   5	InComm Payments	$97,984	$47.11
   6	Iris Software	$97,615	$46.93	1
   7	Farm Bureau Mutual Insurance Company of Idaho	$96,146	$46.22
   8	Direct Energy	$95,345	$45.84
   9	Rbc Holding Co Ltd	$92,566	$44.50	3
   10	Level 3 Audiovisual	$92,046	$44.25
   11	First American Financial	$90,497	$43.51	3
   12	Western Union	$87,960	$42.29	1
   13	CVS Health	$87,905	$42.26	179
   14	T. Rowe Price	$86,193	$41.44	9
   15	IBM	$75,774	$36.43	23

4. Writing a senior production support analyst job description

   A senior production support analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a senior production support analyst job description:

   Senior production support analyst job description example

   IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes - freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.
   
   We are headquartered in Philadelphia, PA, with offices in Ambler, PA, Raleigh, NC, and Pune, India. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.
   Senior Production Support Analyst
   
   Responsibilities:
   
   - Ensure resolution or workaround and escalation to complex and/or escalated application issues
   
   - Maintain an expert level of knowledge of IntegriChain's core systems and services Identify and develop automation for repetitive tasks and opportunities for process improvement
   
   - Work effectively across users and technical teams to understand issues, problems, and solutions
   
   - Document resolutions and internal procedures and update knowledge base articles
   
   - Provide guidance to junior team members to resolve more complex issues
   
   Qualifications and Competencies:
   
   - Bachelor's degree and 3+ years of experience in either application support or data analysis
   
   - Strong database and SQL experience
   
   - Proficiency in Excel
   
   - Experience with one or more programming/scripting languages (coding experience not required; must at least be able to read code to diagnose issues) Analytical thinker with excellent problem solving, attention to detail, troubleshooting, and teamwork skills
   
   - Proven track record of learning new tools or programming languages

   Copy this example

   

5. Post your job

   To find the right senior production support analyst for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with senior production support analysts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit senior production support analysts who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your senior production support analyst job on Zippia to find and attract quality senior production support analyst candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with senior production support analyst candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview senior production support analyst candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior production support analyst

   Once you've decided on a perfect senior production support analyst candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new senior production support analyst. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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