Senior production support analyst vs systems analyst

Differences between senior production support analyst and systems analyst duties and responsibilities

Senior production support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Provide first level local and remote support, train operations departments on PC functions and basic UNIX commands.
• Ensure that all company policies, procedures, and guidelines are followed and contractual SLAs are maintained during transition.
• Triag and resolve Linux base virtualized server environment.
• Develop database objects and store procedures for data storage, retrieval and reporting according to requirement specifications.
• Design and administer department Microsoft SharePoint site as known error database, internal customer news service and documentation repository.
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Systems analyst example responsibilities.

• Manage AS400 operations teams and provide training / end-user support as scheduled.
• Lead a team of two developers who create various GUI report parameter screens and associate reports.
• Write scripts (shell, Perl, AutoIt) to automate administrative tasks, troubleshooting, and disaster recovery operations.
• Manage ticket resolution of 250/300 per month, within SLA and root cause analysis and defects tie back to development.
• Design and build radiology information systems, as well as led multiple conversions and create documentation to support technology and workflow.
• Manage and implement VMware infrastructure.
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