Director of Project Management
Senior Project Manager Job In Tallahassee, FL
Job Description
Florida Association of Court Clerks and Comptrollers/CiviTek Solutions, located in Tallahassee, Florida, is actively recruiting for a Director of Project Management.
Florida Association of Court Clerks & Comptrollers is a statewide, non-profit member association. The association is comprised of the Florida Clerks of the Circuit Court and Comptrollers. FACC Services Group, LLC, dba CiviTek Solutions was established in 1991 to provide financial and technical services for the Clerks of Circuit Court and Comptrollers of the State of Florida. CiviTek is a wholly-owned subsidiary of the Florida Association of Court Clerks, Inc. (FCCC).
The Director of Project Management provides Program Management support for CiviTek Technical Programs. Participates in strategic planning of projects and programs to ensure they meet the organizations goals. This position also provides management and oversight of the CiviTek IT Project team staff and operations. Position will manage project team members and coordinate project tasks with the other IT Managers on various IT projects. Position will plan, execute, and finalize projects according to strict deadlines and within budget. This includes assigning resources and coordinating the efforts of team members in order to deliver IT projects according to plan.
Salary up to $100,000/annually.
Relocation assistance and sponsorship are not available. Hybrid work environment, office located in Tallahassee, FL.
Essential Duties and Responsibilities:
Provide Program Management support for CiviTek Technical Projects.
Manage the day-to-day activities of CiviTek IT Project staff, including assigning and monitoring project tasks, providing technical support and guidance, and coordinating concurrent activities as well as supervisory duties. Areas of responsibility include:
Requirements and Business Analysis
Software Quality Assurance
Program Management
Project Management
Release Management
User Training and Product / User Documentation
Product Demonstration and Marketing Support
Tier 2 Support
Manage the process and interaction of technical projects with other CiviTek Technical Teams and the FCCC Service Desk.
Provide oversight of the CiviTek IT applications including CCIS, eCommerce, Jury, eClerc and the Clericus Product Suite managing the product and associated project pipeline, including enhancement requests, new applications and ongoing product release management and the overall product lifecycle.
Act as an escalation point on application issues.
Participate and contribute to the preparation of business cases for potential new product and technological services and solution offerings.
Participate and contribute in legal contract negotiations and preparations with new partners, vendors and clients.
Participate in policy and strategic IT planning with CiviTek and FCCC upper management and Clerk leadership.
Act as a mentor and coach for Project Managers.
Knowledge, Skills and Abilities Required:
Working experience or expertise in county clerk operations and application software. Possess software application design and troubleshooting expertise or training. Project Management experience. Experience managing multiple projects and / or programs. Experience in contract preparation, negotiations, and the review process. Experience in contract administration. Possess a strong work ethic and ability to interact well with others. Possess good leadership and listening skills. Possess strong analytical, logic and detailing skills. Create work plans and manage change. Budget preparation experience. Experience in managing highly technical workers. Understand Clerk’s roles and responsibilities. Possess good written and oral communication skills. Possess configuration management expertise or training. Have familiarity in state agency operations. Work under stress with limited guidance or direction.
Education and Experience Required:
PMP Certification is required. Bachelor’s degree in Management, Computer Science or the equivalent experience, plus a minimum of 15 years of progressive related experience in project management. Previous management experience required. Experience in managing multiple projects / programs is required.
Florida Association of Court Clerks and Comptrollers is in the Top 100 Best Places to Work in Florida! Our employees enjoy an exceptional benefits package, including health, dental, vision, life, disability, paid leave time, a 401(k) plan, paid holidays, professional development, and an employee discount program. Florida Association of Court Clerks and Comptrollers/Civitek offers a dynamic business culture that values, encourages, and includes the thinking and collaboration of our employees. We’re driven by the need to build something better! CiviTek creates technology solutions that protect revenue, save time, and free up resources for Florida’s Clerks and Comptrollers. What remains constant throughout our history of transformation is our dedication to our clerks, their constituents, our employees, and to the values on which CiviTek was built: integrity, member/customer focused, simplicity, innovation, collaboration, ownership, and bring JOY.
So if you are ready to be a part of building something better, join our team!
Commercial Project Manager - Government Projects - Merritt Island or Tallahassee
Senior Project Manager Job In Tallahassee, FL
Job Description
This company is an industry-leading provider of general contracting and design-build services for the federal government across the Southeast region of the United States. Performing heavy civil and vertical construction, our teams build unique structures and infrastructure. With an extensive portfolio of multi-million-dollar projects, they are committed to delivering excellence in both heavy civil and vertical construction. The teams are dedicated to building unique and complex structures and infrastructure that meet the highest safety, quality, and compliance standards.
What's in it for you?
Signing Bonus, commensurate with experience
Salary Range: $100,000 - $140,000
Project Bonus/ Profit Sharing
Employer Matching 401K Plan
Health Insurance
Vehicle Allowance
Paid Sick Leave
Paid Vacation
Paid Holidays
Education - Skills - Knowledge - Qualifications & Experience
Bachelor's degree in construction, engineering, or related field. A building Construction degree is preferred.
Minimum of 5 years' construction experience.
Able to perform Project Manager duties proficiently.
Experience managing all aspects of construction projects including architectural, civil, structural, mechanical, and electrical.
Understanding of financial accounting systems.
Conflict resolution skills and experience with successfully resolving disputes.
Superior organizational skills.
Ability to multitask and prioritize resources.
Willingness to travel and/or relocate, as both may be required.
Contact: ******************** Estrem & Company other opportunities
Program Manager
Senior Project Manager Job In Tallahassee, FL
Job Description
Type:
Contract
Full Time or Part Time:
Full-Time
Pay Rate:
TBD
Language Requirements:
Write, read, and speak English fluently.
Language Preferences:
N/A
Job Overview:
Senior level management with overall responsibility for the management of one highly complex or enterprise wide program consisting of multiple projects. Responsible for managing all aspects of the design, development and implementation of the program. Directs and mentors a team of project managers, portfolio managers and/or other project management staff. Frequently reports to a Chief Information Officer, Chief Technology Officer, IT Chief Operating Officer or Director, Program Management.
In this role you will be responsible for managing one or more highly complex or enterprise-wide IT program(s) consisting of multiple projects. Develops the program strategy, supporting business case and various enterprise-wide high-level project plans. Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business. Communicates with IT leadership, business leadership and IT Business Consultants to communicate program strategy, direction and changes. Responsible for delivering all projects contained in the IT project portfolio on time, within budget and meeting the strategic and business requirements. Responsible for tracking key project milestones and recommending adjustments to Project Managers. Partners with senior leadership of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. Must possess extensive knowledge and expertise in the use of Project Management methodologies and tools. This is a single or multiple incumbent(s) position that typically exists in a small to medium size enterprise with multiple project managers, project leaders and/or project support staff as direct reports. And other duties as assigned.
Experience Requirements:
A minimum of 10 years of IT and business/industry work experience, with at least 3 years of leadership experience and 5 years in managing projects.
Experience Preferences:
TBD
Physical Requirements:
Ability to lift light equipment or materials, generally up to 30-50 pounds.
Adequate vision to perform tasks effectively, including close and distance work.
Good hearing ability to effectively communicate and respond to auditory cues.
Education Requirements
Bachelor's or Master's Degree in Computer Science, Business Administration, or other related field. Or equivalent work experience.
Education Preferences:
TBD
Training Schedule:
TBD
Schedule:
TBD
Dress Code:
Business Casual
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
PTO (Paid Time Off)
Additional Information:
Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.
Project Leader (C. Advanced) @ Tallahassee, FL
Senior Project Manager Job In Tallahassee, FL
Job DescriptionREQUIREMENT Project Leader (C. Advanced) Tallahassee, FL Long term contract Need Overall 10+ yrs of experience 3 References is must & should include: Reference contacts name Organization name Job title held by the candidate while employed or contracted
Direct telephone number
Email address
Scope of Work
The Advanced Project Leader will coordinate and oversee the Client Health Information Management System project. This includes managing agile development processes, monitoring team productivity, and ensuring on-time deliverables while adhering to strict data security protocols. The role demands strong project management skills, stakeholder communication, and SaaS enhancement expertise.
Education and Certification
Bachelors degree in computer science, information systems, or related field (or equivalent work experience).
Domain Experience | Govt Experience
Minimum Qualifications
7+ of IT work experience.
Five years of project management experience.
Must possess advanced knowledge and proficiency in the use of project management methodologies and tools.
Five years of experience with resource management that includes day to day team monitoring and workflow management.
Five years of experience with change management that includes requirement gathering, user story refinement, and documentation.
Five years of experience working directly with project stakeholders and clients to plan and execute SaaS functionality features and enhancements.
Two years of experience with agile project management.
Two years of experience triaging application irregularities that included turnaround time monitoring and improvement measures.
Two years of experience developing training and system guides for application end users.
Two years of experience documenting application processes.
Interested can forward your latest resumes to *************************
Projects Leader/Foreman
Senior Project Manager Job In Tallahassee, FL
Description:
Summary/Objective:
In this position, you will be tasked to lead, coordinate and manage service projects as well as the construction and installation of equipment in accordance with federal, state and company policies and regulations. Communication and daily interaction with customers, vendors, sub-contractors, local and state regulatory agencies is required. Crew foreman will be detailed oriented, keeping an eye out for any safety issues, bringing any issues to the attention of his superiors, while still striving to complete the project on time.
Requirements:
Essential Job Functions:
Certification and Training from Petroleum Equipment Manufacturer's a plus (we will provide all necessary training)
Valid Driver’s License and good driving record
Ability to lift up to 75 pounds
Ability to work well with others
Ability to Operator Heavy Equipment (backhoe, trackhoe, skid steer) a plus
Communicate with Project Managers, subcontractors, local and state inspectors and vendors
Out of town travel from time to time
Field construction experience running a crew and working with sub-contractors
Monitor and maintain schedules for crew and subcontractors
Document daily activities, material/parts used, testing, inspections and visitors.
Create and maintain positive working relationships with crew members, vendors, suppliers, and subcontractors to maintain a timely flow and complete projects on time and on budget.
Ensure a safe working environment.
Procure equipment & supplies needed, plan out project to minimize costs
Strong work ethic, detail oriented, reliable with strong communication skills
Experience installing fuel handling equipment
Must obtain and maintain a DOT Medical Card.
Bobcat experience and Piping experience required!
Work Environment:
This job operates in a warehouse, office, or outdoor environment (field or construction site).
Physical Demands:
This role is a combination of sedentary and physical. Successful candidates should be able to lift 25 pounds, move across the construction site without stopping, and be able to stand on a job site for an extended period of time if needed.
Position Type/Expected Hours of Work:
This is a full-time position.
Travel:
Minimal, local travel is expected for this position.
Must obtain and maintain a DOT Medical Card.
Required Education and Experience:
High school diploma or GED required.
Associates or Bachelor's in relevant field preferred.
Additional Eligibility Qualifications:
Multitasking and task prioritization.
Excellent verbal and written communication skills required.
Excellent interpersonal skills required.
EEO Statement:
As an Equal Employment Opportunity employer, it is Guardian Fueling Technologies’ policy to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Guardian is a Drug Free Workplace.
We offer fantastic benefits including Comprehensive Coverage, 401K Match, Paid holidays and Paid vacation.
Senior Manager, Revenue Cycle
Senior Project Manager Job In Tallahassee, FL
Job Description
Surgical Notes is hiring for a Senior Manager, Revenue Cycle to manage operations, clients, and teams for Revenue Cycle Management services. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.
External Title: Senior Manager, Revenue Cycle
Internal Title: US RCM Senior Manager
Reports to: Director, Revenue Cycle
Responsibilities:
Manage operations and clients with a large team
Review and evaluate teammate productivity and quality to ensure goals and client metrics are met
Participate in teammate performance reviews with the VP, Revenue Cycle
Monitor and support teammates on a daily basis, and provide the VP, Revenue Cycle with daily metric updates
Assist the senior level leadership and executives in monitoring staffing levels and ensure their team is staffed appropriately based on business needs
Point of contact for clients with a high level of customer service by reaching out to clients by phone or email every two weeks looping them in on issues or accomplishments prior to month end review meetings
Establish and maintain strong and positive customer relationships
Provide feedback and ongoing training to teammates related to job functions
Respond to client requests in a timely manner
Direct work to the AR team members, ensure billing timelines are met, and manage payment posting trends and reconciliation
Escalate issues to the VP, Revenue Cycle
Identify client needs as well as provide feedback to clients on best practice workflow
Complete, review, and provide feedback on the monthly client dashboards related to case volume, cash, issues or KPIs
Manage directly reporting team members
Manage month end reporting
Manage client billing reconciliation
Manage fee schedule updates, charge master increases, contract grids and client profiles
Prepare and send client invoices
Resolve the QA card by reviewing cases and providing feedback to the team members and correcting statuses.
Conduct skip level reviews by setting up meetings with leads and AR staff and documenting feedback
Monthly review of clients AR and worklist to ensure all process status codes are resolved timely, review high priority AR assignments, review status of critical metrics
Other responsibilities as assigned
Role Information:
Full-Time
Salaried
Exempt
Eligible for Benefits
Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.
Job Requirements:
Required Knowledge, Skills, Abilities, Education:
High school diploma or equivalent
5 years of revenue cycle management experience including appeals, payer contracts, and charge master knowledge
Experience working in ASC
Knowledge of industry standard financial metrics
Knowledge of all major payers including Workers' Compensation and Auto
Ability to read EOBs, post payments, refunds and adjustments
Knowledge of RCM workflow
Strong analytical skills and a high level of computer literacy with solid skills using Microsoft Excel
Thorough understanding of accounts receivable, collections, billing, appeals and denials
Ability to manage people, lead teammates and work with all levels of management
Ability to effectively present information
Ability to make decisions and work independently
Thrive in a fast-paced work environment
Navigate client and internal software, EHR, and billing software
Adherence to HIPAA regulations
Ability to work independently and as part of a team
Strong attention to detail and speed while working within tight deadlines
Exceptional ability to follow oral and written instructions
A high degree of flexibility and professionalism
Excellent organizational skills
Outstanding communications skills; both verbal and written
Preferred Knowledge, Skills, Abilities, Education
Bachelor's degree in related field preferred
Experience working in an Ancillary/Ambulatory Surgery Center (ASC)
Strong Microsoft Office skills in Excel, Outlook, and Teams
Physical Demands:
Sitting and typing for an extended period of time
Reading from a computer screen for an extended period of time
Speaking and listening on a telephone
Working independently
Frequent use of a computer and other office equipment
Work environment of a traditional fast-paced and deadline-oriented office
Key Competencies:
Leadership
Initiative/Execution
Collaboration
Customer Service
Organization
US Pay Ranges$76,500—$76,500 USD
About Surgical Notes
Surgical Notes is the premier ASC revenue cycle management and billing services partner. Our expert teams with ASC-specific experience provide scalable billing, transcription, coding, and document management services and solutions that fully integrate with all leading ASC practice management systems. The largest management companies and hundreds of ASCs that partner with Surgical Notes experience and benefit from immediate operational and financial improvements that exceed industry performance levels.
Surgical Notes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Privacy Statement
We use the personal information collected for the purpose of processing job applications, evaluating candidates for employment, and/or carrying out and supporting HR functions and activities We may share your personal information in connection with, or during negotiations of, any merger, sales of Company assets, or acquisition of a portion or of all of our business to another company. If you have any questions regarding this California Job Applicant Privacy Notice or our privacy practices, please contact us at *************************.
Restaurant Senior Dining Manager - Full Service - Tallahassee, FL
Senior Project Manager Job In Tallahassee, FL
Job Description
Are you a hardworking, service minded leader with a real passion for the hospitality industry?
Are you looking to take a step towards building your restaurant manager career, instead of just working a job?
We need extraordinary leaders like you to apply for this full service restaurant management position in Tallahassee, FL
As a Senior Dining Manager, your experience and leadership skills will head up some of the nations leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you.
You will own the responsibilities for the restaurant staff in daily tasks, train, and develop them into assets of your team. Use creativity and communication to build a loyal customer base, and increase sales. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Outstanding Benefits
Health Benefits
Industry Standard Work Week (50-55 hour target)
Attainable Bonus Program
$60K - $70K Salary
Equal Opportunity Employer
Key Responsibilities
Practice safety as priority #1 for your restaurant team and customers
Maintain a high ratio of return customers through great service
Oversee guest services and resolve issues
Coach and develop restaurant employees to build a cohesive team
Promote, demonstrate, and lead a memorable customer restaurant experience
You will:
Have a minimum of 2 years in Restaurant Management
Show success in previous positions
Be physically fit and able to regularly walk, climb, crouch and move up to 50 pounds at a time
Be able to thrive in a quick paced environment
Demonstrate outstanding leadership, communication, and training
Have a stable work history
Does this sound like you? We'd love to hear from you! Send your resume today!
Project Manager, Manager - 2273
Senior Project Manager Job In Tallahassee, FL
Job Description
Advanced Systems Design is seeking a Project Manager, Manager for our client located in Tallahassee, FL.
This position is onsite in Tallahassee, FL, and requires in-person availability starting day 1. Hybrid options can be discussed with hiring manager but original setup and some meetings will need to be onsite.
Job Overview:
Provide IT project management support for new or ongoing agency IT projects and activities, including those subject to Florida Administrative Code (F.A.C) 60GG-(1-5) requirements.
Provide coordination, reporting, and stability of assigned IT project-oriented work.
Facilitate collection, validation, and documentation of functional and system requirements from business program(s), technical staff, and stakeholders.
Responsible for assembling project plans, making teamwork assignments, directing and monitoring work efforts, and identifying resource needs.
Ensuring quality review is completed by stakeholders.
Provide oversight of the change management process for IT projects.
Responsible for escalating functional, quality, and timeline issues appropriately.
Responsible for tracking key project milestones and adjusting project plans and resources based on requirements and performance.
Work with agency staff to acquire IT vendor support and services as required.
Coordinate communication with all areas that impact the scope, budget, risk, and resources of the work effort being managed.
Comply with and enforce all FWC agency policies, procedures, and security policies.
Required Qualifications:
7+ years of IT work experience, including 4 or more years leading IT projects.
Preferred Qualifications:
Experience managing custom (IT) application development projects
Education Required:
Bachelor’s degree in computer science, Information Systems, Business Administration, or another related field or equivalent work experience.
Additional relevant experience may substitute for the recommended educational level on a year-for-year basis and additional relevant education may substitute for the recommended experience on a year-for-year basis.
Project Management certification or successful completion of a recognized project management curriculum is required.
Advanced Systems Design, Inc. is:
A leading Information Technology provider for Federal, State & Local government agencies.
A certified minority-owned small business government contractor with capabilities related to Public Health IT, Criminal Justice, Transportation, and Defense.
A certified service-disabled veteran-owned company with a proud 42-year track record of providing successful innovative solutions for our government customers.
A drug-free workplace in accordance with the Drug-Free Workplace Act of 1988.
Applicants who have a signed offer of employment or contractor agreement are subject to:
the pre-employment testing protocol:
background investigation
drug screening
Our Employees:
Are actively working on next-generation technology projects with the U.S. Department of Veterans Affairs, CDC, and a wide array of Federal, State, and Local agencies throughout the United States
Are eligible for wide-ranging benefits and perks, including but not limited to:
Comprehensive Health Insurance with PPO and HDHP/HSA options
Dental Insurance
Vision Insurance
Short/Long-Term Disability
Group Life Insurance - Company Paid
Voluntary Life Insurance
401(k) Plan with Employer Match
Paid Time Off (Vacation/Sick)
Holiday Pay - Company Paid Federal Holidays
Tuition Assistance
Professional Certification Incentive Plan
Employee Referral Plan
Technology Exposure
For additional information regarding Advanced Systems Design, please check out our WEBSITE or click HERE for all current job openings.
Advanced Systems Design is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Assistant Project Manager
Senior Project Manager Job In Tallahassee, FL
Elmington Construction, a thriving builder, embarked on its journey in 2017 with a commitment to excellence and a growth mindset. Over the past three years, we've experienced impressive year-over-year growth ranging from 30% to 40%, a testament to our entrepreneurial spirit and dedication to delivering quality projects.
The Assistant Construction Project Manager helps deliver projects according to their plans, schedules, budgets, quality expectations, selections and specifications, with the right attitude, courtesy and professionalism as it relates to their team, subcontractors and customers.
All activities will be performed in support of the values of Elmington Construction.
Integrity ~ Precision ~ Growth ~ Driven ~ Relationships
KNOWLEDGE/SKILLS/ABILITIES:
Self-motivated
Communication skills
Time management skills
Problem solver
Reason & Logic
Preparedness
Ability to multitask
Schedule driven
Servant natured
Team oriented
Conflict Resolution Skills
SPECIFIC EDUCATION OR EXPERIENCE:
S. Degree in a Construction related program is preferred, but not required if experience levels are high
ESSENTIAL JOB FUNCTIONS:
Understands, models & enforces Elmington's safety standards
Assists the Project Manager and Superintendent with project startup activities
Understands & assists in development, planning, and updating of project schedule
Manages submittal process and material procurement
Manages RFI process and tracking log
Creates and manages other tracking logs such as concrete, stone, lumber, etc
Assists with financials of project including subcontractor PCOs, vendor invoices, subcontractor payment applications
Manages job closeout tracking/documentation process
Takes meeting minutes for subcontractor and OAC meetings. Assists with the preparation and distribution of all meeting materials including the agenda, minutes, action items, etc
Assists in project coordination meetings
Demonstrates adherence to EC policy and processes and teaches EC policy and processes to new team members
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Frequently sit, stand and walk
Regularly required to talk or hear
Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
Occasional requirements to work at elevated heights and in confined spaces
May be exposed to extreme conditions (hot or cold)
Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus
The noise level in the work environment is usually moderate
TRAVEL REQUIREMENTS
Travel may be required dependent upon specific assignments.
The Elmington Experience
At Elmington Construction, we foster an entrepreneurial mindset, compensating for the value our team members bring to the table. We provide an environment that encourages room for advancement and career succession, recognizing and rewarding contributions to our collective success. With a team collaboration ethos, constant improvement is not just encouraged but embedded in our culture, offering autonomy to individuals who thrive on innovation.
The company will recruit, hire, train, promote, and compensate its employees based upon factors such as work quality, behavior, training, and experience. In compliance with local, state, and federal laws, we provide equal employment opportunity regardless of race, color, creed, national origin, protected age category, gender, sexual orientation, religion, marital status, military status, or physical or mental disability of any individual who is otherwise qualified.
Project Manager
Senior Project Manager Job In Tallahassee, FL
Job DescriptionProject Manager Tallahassee, FL Project Management Professional certification (PMP). A minimum of seven (7) years of IT project management experience that includes software development programs/projects. Experience with Agile Methodologies.
A minimum of five (5) years of experience managing projects in accordance with PMIs standards as presented in A Guide to the Project Management Body
of Knowledge (PMBOK Guide).
A minimum of three (3) years of experience managing large, cross-divisional, and cross-functional software development programs/projects.
Preferred Experience
Experience leading Microsoft Dynamics 365 or Microsoft Power Platform development programs/projects.
Program Management Professional (PgMp).
Experience leading cloud solution development programs/projects leveraging other low/no-code platforms.
Experience communicating with IT leadership and business leadership.
Experience preparing Legislative Budget Requests (LBR), Statements of Work (SOW), and Operational Work Plans (OWP).
Experience facilitating requirements gathering and Joint Application Design sessions.
Experience with State Purchasing rules, processes, and
documentation.
Experience with Information Technology purchasing processes and practices.
Experience managing documentation in MS SharePoint.
Experience creating a Solution Definition Framework or ISDM.
Educational Qualifications
A minimum of a bachelor's degree in a computer sciences field or management information systems; or five years of work experience in information technology, systems analysis, management analysis, program
planning, program research, or program evaluation.
Project Manager
Senior Project Manager Job In Tallahassee, FL
Job Description
SLSCO, LTD is seeking an emergency response professional located in or near Tallahassee to support SLS Health & Response Divisions
Health: Delivers integrated and/or supplemental healthcare solutions to federal, state, local, tribal, territories, and private industry.
Response: Provide supplies, equipment, logistics, food, water, sheltering, housing, and rapid repairs to federal, state, local, tribal, territories, and private industry.
Overview
Project Manager (PM) serves as primary representative throughout the Florida and Southeast Region of the United States. PM’s build relationships with federal, state, local, tribal, and territorial officials, and their representatives in order to conduct planning for effective emergency response, and to facilitate preparedness and response activities for public health and disasters. PM’s play a critical role to strengthen current relationships and build new relationships to highlight SLS’ capabilities. Perform various coordinating tasks: schedule, track, maintain project documentation, troubleshoot, correspond with clients & other contractors, support project personnel. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients, contractors, and internal teams to deliver results on deadlines.
Role and Responsibilities:
In person monthly meetings with clients.
Identify new opportunities with prospective clients and meet with them in person.
Network within the State and Communities to build relationships with key officials.
Document all interactions (who, where, why, outcome) to share details on weekly calls.
Establish and maintain relationships with existing subcontractors.
Identify new potential subcontractor partners.
Review RFPs from Jurisdictions within area of responsibility and provide input on proposals.
Prepare weekly planning and communicate with SLS Management
Provide written situation reports as needed.
Attend professional conferences to build relationships and enhance company visibility.
Be prepared to mobilize to disaster area anywhere in the United States to assist in response and recovery operations.
Support development and implementation of projects with various teams throughout the division and family of companies.
Act as the point of contact and communicate pertinent information and status to key stakeholders.
Work with others to identify and eliminate barriers.
Maintain steady line of communications, offer proactive solutions and support to existing and prospective clients.
Maintain comprehensive project documentation, plans, and reports.
Ensure standards and requirements are met through conducting quality assurance tests.
Maintain clean driving record and practice safe motor vehicle practices.
Other duties as assigned.
Qualifications and Education Requirements:
5 years’ proven work experience in Emergency Response or similar role.
Exceptional verbal and written communication
Proven ability to influence others to advance towards successful outcomes.
Ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.
Good organizational skills, including but not limited to documentation to support project close out and time-management.
Excellent critical thinking skills.
Strong client-facing, networking, and teamwork skills
The skills to adapt and overcome in a fast paced, ever-changing environment of emergency situations.
Ability to multi-task and effectively work on multiple assignments at one time.
Strong working knowledge of Microsoft Office
Ability to travel extensively on short notice.
Preferred Skills:
Bilingual
Formal education and training in Emergency Response and Preparedness.
Work Authorization/Security Clearance
Must be authorized to work in the U.S.
Must be able to travel within the Continental United States (CONUS).
Must pass a drug test, motor vehicle record check, and a background check after accepting a conditional offer of employment.
Physical Demands
Use of manual dexterity, tactile, visual, and audio acuity.
Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
Occasional lifting (up to 40 pounds), bending, pulling, and carrying.
Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates regularly in both a professional office and field environment. This role routinely uses standard office equipment such as laptop computers, smart phones, tablets, photocopiers, filing cabinets and other presentation materials. This position is required to meet with clients at their offices or be onsite at a project. There is an expectation of clear communication in English both written and orally.
Position Type/Expected Hours of Work
Full-time Salary/ Regular work hours may vary and include nights and weekends.
Travel
This position requires travel as needed, sometimes with short notice, approximately 50%.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Affirmative Action/EEO Statement
SLSCO LTD is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without discrimination because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability status, protected veteran status, or any other federal, state, or local protected class.
This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.
Manager of Programming
Senior Project Manager Job In Tallahassee, FL
Job Description
F/T or P/T status: Full-time
Schedule/Hours: As required
Leads, coordinates and supervises all activities related to the detailed design, development, and implementation of software or applications, reporting and analytical solutions, data warehousing, data extracts, vendor data feeds, and data imports. The Programming Manager leads the development teams on issues related to the detailed design, development, and deployment of these products and solutions for regulatory program requirements. This position establishes development and deployment plans, milestones and deliverables in consultation with all stakeholders including Director and Senior/VP level positions.
Minimum Qualifications:
Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience. A minimum of seven years of related experience is preferred.
Job Posted by ApplicantPro
Project Manager
Senior Project Manager Job In Tallahassee, FL
Project Manager
Compensation: $70 - $74/hr (1099 or C2C)
Please Note: We are unable to sponsor visas for this role.
Scope of Work:
Understanding business and customer requirements that drive the analysis and design of technical solutions.
Coordinating, status reporting and stability of project-oriented work efforts.
Establishing and implementing project management processes and methodologies for IT staff to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations.
Assembling project plans, creating, and managing teamwork assignments. Directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, and timeline issues appropriately.
Coordinating tests for the developed objects / processes.
Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.
Creates and executes unit test plans and test cases. Assists the client with acceptance testing prior to production implementation.
Ensuring compliance to standards through code walkthroughs and metadata reports.
Understanding and following source code promotion processes.
Required Qualifications:
Certified Project Management Professional (PMP)
7+ years of project management experience. Experience managing large-scale software implementation projects. Experience managing multiple projects or programs, Experience with projects in multiple technologies and functions. Experience documenting technical and business requirement specifications.
Ability to act as the primary Project Manager for the Transparency Tool project.
Works with the PMO Manager to determine and distribute assignments.
Possesses extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques.
Understands complex web-based computer applications and has the ability to guide programming staff through projects.
Ability to document business and technical requirements and processes that can be understood and used by other technical staff.
Education:
Bachelor's Degree in: Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. Project Management certification or successful completion of a recognized project management curriculum is required.
About TekBank:
TekBank is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
Project Manager (ONSITE in Tallahassee)
Senior Project Manager Job In Tallahassee, FL
Job Title: Project Manager
Job Type: Contract (Through 6/30/2025)
Job Responsibilities:
Develop and manage resource-loaded and leveled project plans.
Maintain project metrics in accordance with established standards.
Maintain performance metrics in accordance with Department standards.
Serve as a liaison with users.
Provide hands-on leadership for complex projects.
Provide project progress reports to internal and external stakeholders, as well as executive leadership.
Manage project spend plans.
Manage resources for associated projects.
Maintain all project artifacts in accordance with Program Management Office (PMO) standards and other documentation as necessary to ensure compliance with Chapter 60GG-1, Florida Administrative Code (F.A.C.)
Lead or assist in business requirement gathering sessions for Joint Application Development (JADs)
Work closely with customers, stakeholders, and IT software developers to document business requirements.
Develop As-Is, To-Be, and other required business analysis documentation.
Lead and develop the implementation of business process improvement recommendations.
Follow a standard set of practices that ensure the integrity and quality of project artifacts.
Manage expectations of diverse stakeholders and provide regular briefings to executives.
Work independently as part of a larger cross-functional team.
Required Qualifications:
A bachelor's or master's degree from an accredited college or university in Computer Science, Information Systems, or other related fields. Relevant experience may be substituted for education on a year-for-year basis when applicable.
A Project Management Professional (PMP ) Certification.
Five (5) or more years managing successful, large-scale projects that include multiple diverse teams.
Five (5) or more years utilizing project software such as Microsoft Project, Primavera, Jira, etc. to track and maintain projects.
Five (5) or more years developing and maintaining detailed project plans and schedules based on work breakdown structures.
Five (5) or more years of experience in PMO methodologies and documentation.
Five (5) or more years of experience in meeting facilitation and documentation.
Five (5) or more years creating and presenting internal and external status reports.
Five (5) or more years of experience in risk and issue management.
Experience with completing project deliverables within the scope, schedule, costs, and quality constraints.
Ability to coordinate numerous project teams and meet overall objectives.
Ability to provide effective communication and collaborative skills.
Experience providing excellent leadership and negotiation skills.
Project Manager
Senior Project Manager Job In Tallahassee, FL
Remote work for this position is contemplated but must be available for initial on-site setup and regular meetings at FWC offices in Tallahassee, Florida. Preference is for local/Regional (Tallahassee, Florida, or North/West/Central Florida) candidates.
selected applicant(s) will be expected to perform some combination of the following tasks:
1) Provide IT project management support for new or ongoing agency IT projects and activities, including those subject to Florida Administrative Code (F.A.C) 60GG-(1-5) requirements.
2) Provide coordination, reporting, and stability of assigned IT project-oriented work.
3) Facilitate collection, validation, and documentation of both functional and system requirements from business
program(s), technical staff, and stakeholders.
4) Responsible for assembling project plans and making teamwork assignments, directing and monitoring work
efforts, and identifying resource needs.
5) Ensuring quality review is completed by stakeholders.
6) Provide oversight of the change management process for IT projects.
7) Responsible for escalating functional, quality, and timeline issues appropriately.
8) Responsible for tracking key project milestones and adjusting project plans and/or resources based on
requirements and performance.
9) Work with agency staff to acquire IT vendor support and services as required.
10) Coordinate communication with all areas that impact the scope, budget, risk, and resources of the work effort
being managed.
11) Comply with and enforce all FWC agency policies, procedures, and security policies.
12) Remote work for this position is contemplated but must be available for initial on-site setup and regular meetings in Tallahassee, Florida. Preference is for local/Regional (Tallahassee, Florida, or North/West/Central Florida) candidates.
The deliverables and performance standards associated with each task identified in this scope of work are further
defined within the Standards and Specifications table below
Business Analytics -Interact with Project Teams and stakeholders to understand the business and help develop solutions that address challenges and needs.
Support intake, review and evaluation of IT Project Requests.
Engage Stakeholders to gather, validate, and document project business and functional requirements.
Interpret business requirements and break down technical details to simplify them for analysis, communication and decision making.
Support the creation of solutions based on requirements and deliver correct elements of system design, business rules, and other relevant deliverables.
Create change management proposals based on changes (new, altered, etc.) to the documented specifications.
Help bridge information and knowledge transfer between the business and technology elements of the IT project through asking questions and facilitating collaboration. to understand how well an IT system works and what could be improved.
Approved timesheets detailing work time and service completion as specified in the Service Level performance section.
All tasks must be satisfactorily completed within the timeframe provided by the Approving Supervisor in the OIT.
Performance Acceptance will be evaluated every 3 months of the contract or at the discretion of the Supervisor to ensure that Service Level Agreements are meeting satisfactory performance measurements. Any penalties will be based on the previous evaluation.
Project Status Reports - Maintain a list of projects/activities and provide verbal/written updates.
Current list of projects/activities posted in shared workspace.
Bi-weekly or monthly as specified.
General Support & Training - Contribute project management assistance or other skills, knowledge, and expertise to support the Project Management Office's efforts to achieve the agency's mission.
Provide exemplary customer service for internal/external OIT customers.
Contribute to and maintain technical and training resources, Project Management skills, services, and resources.
Approved timesheets detailing work time and service completion as specified in the Service Level performance section.
All tasks must be satisfactorily completed within the timeframe provided by the Approving Supervisor in the OIT.
Performance Acceptance will be evaluated every 3 months of the contract or at the discretion of the Supervisor to ensure that Service Level Agreements are meeting satisfactory performance measurements. Any penalties will be based on the previous evaluation.
Qualification Requirements for Contractor: Education and Experience
Education level: bachelor's degree in computer science, Information Systems, Business Administration, or another related field or equivalent work experience. Project Management certification or successful completion of a recognized project management curriculum is required.
Project management experience: 7+ years of IT work experience, including 4 or more years leading IT projects. Specific experience managing custom (IT) application development projects is preferred.
Additional relevant experience may substitute for the recommended educational level on a year-for-year basis and additional relevant education may substitute for the recommended experience on a year-for-year basis.
Project Manager
Senior Project Manager Job In Tallahassee, FL
Job Title: Project Manager
Duration: 1 yr, plus extension
Rate: W2 + CHP
Minimum Qualifications of Candidate
Client is seeking a Project Manager professional to work on the Transparency Tool project with the following minimum qualifications (these qualifications must be clearly stated on the resume and verifiable via reference checks):
Academic:
Certified Project Management Professional (PMP), Project Management certification is required.
Bachelor's Degree in: Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Experience:
• 7+ years of project management experience. Experience managing large-scale software implementation projects. Experience managing multiple projects or programs, Experience with projects in multiple technologies and functions. Experience documenting technical and business requirement specifications.
Additional desired skills:
o Ability to act as the primary Project Manager for the Transparency Tool project. Works with the PMO Manager to determine and distribute assignments.
o Possesses extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques.
o Understands complex web-based computer applications and has the ability to guide programming staff through projects.
o Ability to document business and technical requirements and processes that can be understood and used by other technical staff.
o Strong work ethic and sense of urgency for completing assignments.
General:
• Adaptability and Flexibility: Ability to self-learn/learn tools of trade and adapt to different environments with little or no guidance.
• Must have outstanding verbal and written communication skills. Must demonstrate ability to successfully translate business language into technical specifications and present them to non-technical staff using terminology they can understand and relate to.
• Office Tools - Proficient in Excel, PowerPoint, Visio, and Word, working knowledge of Microsoft SharePoint.
• Excellent at time management, estimating level of effort, and meeting or exceeding deadlines.
• Team Player - Willing and able to mentor other technical staff and share knowledge.
C. Deliverables/Tasks
The Project Manager will be responsible for overall management of all IT application related projects to include:
• Understanding business and customer requirements that drive the analysis and design of technical solutions.
• Coordinating, status reporting and stability of project-oriented work efforts.
• Establishing and implementing project management processes and methodologies for IT staff to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations.
• Assembling project plans, creating, and managing teamwork assignments. Directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, and timeline issues appropriately.
• Coordinating tests for the developed objects / processes.
• Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.
• Creates and executes unit test plans and test cases. Assists the client with acceptance testing prior to production implementation.
• Ensuring compliance to standards through code walkthroughs and metadata reports.
• Understanding and following source code promotion processes.
Note: The staff augmentation consultants are required to be off the week of Christmas and New Year unless services are required with prior approval from division leadership. Please ensure that your candidates are aware of this prior to submitting them for this proposal.
Senior Project Manager (Engineering/Construction)
Senior Project Manager Job 46 miles from Tallahassee
$90k-$115K + Progression + Training + Medical + Dental + Vision + Life + Unlimited PTO
Perry, Florida (Commutable from: Tallahassee, Hampton Springs, Monticello, Live Oak)
Are you a Project Manager looking to join an expanding company, working alongside specialised engineers working in a vast selection of industries and products?
This is a great opportunity to be able put your own stamp on the business and can mould the department, whilst mentoring and guiding the team through a wide variety of projects, whilst also developing as an individual with unmatched progression up for grabs.
Now is a great time to join this business as they embark on their ambitious expansion plans and are looking for somebody to bring together the different business departments to improve processes.
This is an exciting opportunity for a Project Manager ready to take the next career step, to join this company at a pivotal moment where you can influence your own trajectory alongside the ambitious workforce growth plans.
This role would suit a highly motivated and success driven individual with Project Management experience from an engineering background, whilst putting your own stamp on a market leading company and contribute towards the company goals.
The Role:
Working closely with customers and clients
Supervising a team and leading projects
Making sure all processes are running smoothly and effectively
The Candidate:
From an Engineering background
Experienced with general contractors
Experienced with working closely with customers and clients
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Stuart Sale at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Restaurant Senior Manager - Full Service - Tallahassee, FL
Senior Project Manager Job In Tallahassee, FL
Job Description
Are you a hardworking, service minded leader with a real passion for the hospitality industry?
Are you looking to take a step towards building your restaurant manager career, instead of just working a job?
We need extraordinary leaders like you to apply for this full service restaurant management position in Tallahassee, FL
As a Senior Manager, your experience and leadership skills will head up some of the nations leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you.
You will own the responsibilities for the restaurant staff in daily tasks, train, and develop them into assets of your team. Use creativity and communication to build a loyal customer base, and increase sales. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Outstanding Benefits
Health Benefits
Industry Standard Work Week (50-55 hour target)
Attainable Bonus Program
$60K - $70K Salary
Equal Opportunity Employer
Key Responsibilities
Practice safety as priority #1 for your restaurant team and customers
Maintain a high ratio of return customers through great service
Oversee guest services and resolve issues
Coach and develop restaurant employees to build a cohesive team
Promote, demonstrate, and lead a memorable customer restaurant experience
You will:
Have a minimum of 2 years in Restaurant Management
Show success in previous positions
Be physically fit and able to regularly walk, climb, crouch and move up to 50 pounds at a time
Be able to thrive in a quick paced environment
Demonstrate outstanding leadership, communication, and training
Have a stable work history
Does this sound like you? We'd love to hear from you! Send your resume today!
Project Manager
Senior Project Manager Job In Tallahassee, FL
Job Description
Type:
Contract
Full Time or Part Time:
Full-Time
Pay Rate:
TBD
Language Requirements:
Write, read, and speak English fluently.
Language Preferences:
N/A
Job Overview:
This is a mid-level management role. Works under general direction of senior level management. Responsible for the management of one or more medium to large-sized, moderately to highly complex projects. Typically manages and mentors project leaders and project management staff.
In this role you will be responsible for overall coordination, status reporting and stability of project oriented work efforts. Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed. Assists Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. Must possess extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques. This is a management role with human resource management responsibilities (e.g., hiring, performance management). Manages one or more cross-functional projects of medium to high complexity. More senior role has responsibility for multiple large, complex projects with greater impact to the enterprise. And other duties as assigned.
Experience Requirements:
A minimum of 7 years of IT work experience, including 4 or more years managing projects.
Experience with projects in multiple technologies and functions.
Experience Preferences:
TBD
Physical Requirements:
Ability to lift light equipment or materials, generally up to 30-50 pounds.
Adequate vision to perform tasks effectively, including close and distance work.
Good hearing ability to effectively communicate and respond to auditory cues.
Education Requirements
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Project Management certification or successful completion of a recognized project management curriculum is required.
Education Preferences:
TBD
Training Schedule:
TBD
Schedule:
TBD
Dress Code:
Business Casual
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
PTO (Paid Time Off)
Additional Information:
Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.
Project Analyst
Senior Project Manager Job In Tallahassee, FL
Job Description
Located in Tallahassee, Florida, the Florida Association of Court Clerks & Comptrollers is a statewide, non-profit member association. The association is comprised of the Florida Clerks of the Circuit Court and Comptrollers. FACC Services Group, LLC, dba CiviTek Solutions was established in 1991 to provide financial and technical services for the Clerks of Circuit Court and Comptrollers of the State of Florida. CiviTek is a wholly-owned subsidiary of the Florida Association of Court Clerks, Inc. (FCCC).
A Brief Overview
Reporting to the Project Supervisor, this position is responsible for the day-to-day support, operation, and maintenance of the ITSM (IT Service Management) and VOICE systems. This position is responsible for providing technical, system and operational support through problem solving skills to all end users for the ITSM (currently Ivanti Service Management) and the internal IVR system (currently Ivanti VOICE system). This position responsibilities include making initial assessment, triage, research, and resolution of end user requests regarding the use of the ITSM and VOICE systems.
Salary up to $22.00/per hour plus benefits
No sponsorship or relocation available
What you will do
Must have a high regard for problem resolution and following through on issues in a timely manner. Thorough understanding of other department roles, responsibilities, and functions as they relate process flows within the ITSM and VOICE systems. Thorough understanding of all support applications and back-end processing.
Ensure the timely resolution of end-user requests. Immediately notify Service Desk Management of serious end-user problems or complaints. Assist personnel in solving system, operational, and procedural problems with ITSM and VOICE. Exercise good judgment in determining work and problem resolution priorities and approaches.
Provide recommendations for corrections, upgrades, and enhancements to ITSM and VOICE systems, hardware, and procedures to management as appropriate.
Create, support and develop reporting requirements both internally and external for the ITSM/VOICE systems. Provide back up support to the Service Desk and E-Portal Support Specialists as needed. Conduct testing, upgrades, and implementations in support of the ITSM and VOICE system. This includes end-user requests, new installations, and upgrades. Provide testing results and supporting documentation as directed by Service Desk Management.
Assist in the creation and maintenance of training materials for the ITSM and VOICE system to include the development of training documents, instructional support, and classroom preparation.
Conduct demos, conference calls, and training as directed by the Service Desk Manger. Attend meetings with customers, agencies, and other departments as needed.
Assist in the development of system upgrades and procedures, including distributing and installing upgrades as needed. Communicate with all customers, coworkers, management, the general public, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures, safety rules and regulations and instructions.
Respond professional and promptly when replying to all correspondence.
Provide high quality customer service to all internal and external customers.
Qualifications
Bachelor's Degree In Computer Science or Information System or a related field or the equivalent experience Required
2 year of previous related work experience. Required and
First-hand knowledge about call tracking/call management software Required and
Two (2) years in technical support Required and
Four (4) years customer support. Required and
Must have strong documentation skills and time management stills Required
Foundational knowledge of SQL
Ability to work with SSRS, Crystal Reports and Power BI.
Proficient in Information Technology operations and ITIL disciplines.
Installing, configuring and upgrading applications. Troubleshooting installation issues.
Possess patience and perform well under pressure.
Possess a strong work ethic and ability to interact professional with others.
Must be self-motivated.
Possess strong leadership skills.
Possess excellent organizational, prioritization and strong time management skills.
Must be able to work within tight and changing deadlines.
Work well alone or in a team environment.
Relate to end users on their level.
Basic computer hardware and software skills, and general break-fix analysis.
Analytical and instructional skills necessary.
Customer service focused.
Strong verbal/written communication skills.
High level problem-solving/analytical skills to be able to use multiple applications, analyze data, and develop a resolution to relay back to the client.
Good organizational, interpersonal, and listening skills.
Strong mathematical skills to be able to troubleshoot client report calculations and other issues.
High level time management & prioritization. Ability to stay on task and be self-managed.
Aptitude and desire for continued learning.
Technical aptitude.
Florida Association of Court Clerks and Comptrollers/Civitek offers a dynamic business culture that values, encourages, and includes the thinking and collaboration of our employees. We’re driven by the need to build something better! Civitek creates technology solutions that protect revenue, save time, and free up resources for Florida’s Clerks and Comptrollers. What remains constant throughout our history of transformation is our dedication to our clerks, their constituents, our employees, and to the values on which Civitek was built: integrity, member/customer focused, simplicity, innovation, collaboration, ownership, and bring JOY.
Our employees enjoy an exceptional benefits package, including health, dental, vision, life, disability, paid leave time, a 401(k) plan, paid holidays, professional development, and an employee discount program.
So if you are ready to be a part of building something better, join our team!
Florida Association of Court Clerks and Comptrollers / CiviTek Solutions