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Top 50 Senior Quality Assurance Manager Skills

Below we've compiled a list of the most important skills for a Senior Quality Assurance Manager. We ranked the top skills based on the percentage of Senior Quality Assurance Manager resumes they appeared on. For example, 16.5% of Senior Quality Assurance Manager resumes contained Test Cases as a skill. Let's find out what skills a Senior Quality Assurance Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Quality Assurance Manager:

1. Test Cases

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high Demand
Here's how Test Cases is used in Senior Quality Assurance Manager jobs:
  • Improved processes, developed test cases/scripts, identified regression needs, and led daily/weekly client reporting meetings to improve release success.
  • Review requirements, use cases, user stories and create test cases and procedures for each Sprint cycle.
  • Reduced overall testing costs by increasing automated test cases from 30% to 50% that improved productivity.
  • Lead the roll out of Mercury Quality Center to the resources that were defining and managing test cases.
  • Created the Architecture test plan that defined and prioritized test cases that were architecturally significant to the product.
  • Worked to refine processes, develop test cases/scripts, identify regression needs, and improve weekly release success.
  • Increased coverage from 118 to over 300 test cases and reducing execution window by 50%.
  • Developed Documentation: Master Test Plan, Test Scenarios, Test Cases and Test Scripts.
  • Assign, Analyze, log and track all defects of test cases through Test Director.
  • Performed extensive data analyses by incorporating PL/SOL/HL7 scripts into test cases and test scenarios.
  • Created and executed test plans, test scripts, and test cases.
  • Worked with Quality Assurance department to develop test cases and implement automation.
  • Managed over 30,000 manual test cases that were executed by QA personnel.
  • Designed Templates for the Test Cases, Defect Reports and Business Scenarios.
  • Maintained manual and automated test cases using Microsoft's TFS tool.
  • Review of test strategy, test plans and test cases.
  • Utilized HP Quality Center to enter test cases and defects.
  • Developed and implemented QA process including development of Test Plans/Test Cases based on Engineering Design Document/Product Requirement Document/Business Requirement.
  • Use QC for Creating Test cases, Defect Management and work flow Work with Sales Compensation module extensively
  • Establish and maintain traceability of test cases to requirements.

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1 Test Cases Jobs

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2. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Senior Quality Assurance Manager jobs:
  • Supported in new product introduction process to ensure compliance to quality systems and successful integration of new products into operations.
  • Implement process improvement techniques to provide surveillance over a contractor to ensure compliance of contract requirements.
  • Monitor all plant operations to ensure compliance with federal and state regulations and customer requirements.
  • Generated reports for charge-off and tested CoreCollect module to ensure compliance with required specifications.
  • Maintained liaison and am responsible to ensure compliance with the USDA, FDA, and the State Health Departments regulations.
  • Recruited project resources, conducted project reviews and organized status meetings to ensure compliance with Master Project Schedule.
  • Review new regulatory standards, update quality system, and advise executives to ensure compliance with quality regulations.
  • Handle file reviews of suspicious activity to ensure compliance with the policies and procedures put in place.
  • Created, reviewed, and revised SOP's to ensure compliance with QA policies and procedures.
  • Certify facilities and qualify product of new suppliers to ensure compliance to company standards.
  • Negotiate complex contractual changes to ensure compliance with regulations set by clients.
  • Created business scenarios to ensure compliance with the client's requirements.
  • Direct outsourced teams to ensure compliance with departmental audit program.
  • Monitored the various Quality Assurance programs to ensure compliance.
  • Partnered with internal control to ensure compliance.
  • Performed supplier audits to ensure compliance.
  • Managed quality activities at contract manufacturers and suppliers to ensure compliance with FDA/ISO requirements.
  • Monitor outside vendors to ensure compliance, resolve quality issues, schedule testing, supply of materials and improve efficiencies.
  • Plan, manage and supervise internal audits to ensure compliance of cGMPs.

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2 Ensure Compliance Jobs

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3. Process Improvement

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high Demand
Here's how Process Improvement is used in Senior Quality Assurance Manager jobs:
  • Perform root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements.
  • Conduct data analysis to identify consumer values and also identify opportunities for training or process improvement.
  • Pioneered process improvements in test methodology to enhance test/code coverage.
  • Collaborated on process improvements to implement new global financial system.
  • Identified opportunities for continuous process improvement.
  • Led/participated in process improvement teams.
  • Prepared process flow charts of the current As-Is process for handling of incidents, exceptions, deviations and develop process improvement.
  • Developed, implemented and controlled the Process Improvement Process for the maintenance of established policies and procedures and creation of new.
  • Lead the organization to streamline testing activities, implement process improvements reducing testing costs by $350,000 annually.
  • Recognized with Honorable Mention at the Quality Assurance Manager Awards for saving $400,000 with process improvements.
  • Design, implement and documents procedures for process control, process improvement, testing and inspection.
  • Incorporated process improvements as needed and change management strategies and processes to manage scope creep.
  • Managed migration activities with respect to Client process improvements and lessons learned.
  • Collected and Maintained Defect Metrics for the purpose of process improvement.
  • Work with cross functional teams to identify process improvement.
  • Key accountabilities include but not limited to resourcing, budgeting, continuous process improvement and delivering quality outcomes.
  • Restructured workflows and implemented process improvements.
  • Created, maintained and analyzed a requirement trace (traceability) matrix, performed product release testing and recommended process improvements.
  • Coach Agile teams with continuous process improvement of software delivery Support product owner in management of backlog.
  • Participated in Kaizen for APR process improvement.

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5 Process Improvement Jobs

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4. Audit Procedures

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high Demand
Here's how Audit Procedures is used in Senior Quality Assurance Manager jobs:
  • Revised and augmented audit procedures for production, reducing issues 90%.

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5. Project Management

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high Demand
Here's how Project Management is used in Senior Quality Assurance Manager jobs:
  • Restructured quality assurance processes, introduced formal scheduling techniques and implemented project management best practices.
  • Project Management: Integrated third party solutions to deliver timely global/regional projects under budget.
  • Provided expertise in Project Management, Process Analysis-Improvement, Maintenance and Quality Assurance.
  • Project management of software development and Quality Assurance testing.
  • Provide project management, and leadership development solutions.
  • Conducted daily meetings and assign task to developers via a project management tracking system called Project Tracking System (PTS).
  • Created and reached project management milestones and processes to develop, maintain, conduct project meetings and report project status metrics.
  • Provide continuous Project Management, Business Analysis, and Quality Assurance oversight on high profile SAP Administrative and Student Systems projects.
  • Reduced project overruns and project overhead through automation, optimized QA estimation, and project management training at all levels.
  • Implemented a Weekly Testing Status Meeting with Project Management, Business PM, Development and Testing Team.
  • Implemented TQM processes for project management methodology, customer acceptance testing, change control, system development.
  • Provided project management services, project scope, budget planning, training modules and process documentation.
  • Supported project management time lines by providing accurate resource and schedule plans for ~6 QA engineers.
  • Plan and deploy software development and project management processes based on the Project Delivery Framework.
  • Administered the creation of the initial QA estimates in close collaboration with the project management.
  • Mentored Business Analyst on requirements gathering, systems QA best practices and project management.
  • Identified, managed and communicated risks defined by QA to the project management.
  • Established global technology team project management methods, standards and best practices.
  • Performed project management rescue duties.
  • Administered Confluence for QA team, Project Management, and Engineering Leadershi.

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4 Project Management Jobs

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6. Product Quality

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high Demand
Here's how Product Quality is used in Senior Quality Assurance Manager jobs:
  • Participated in several key customer negotiations with the Sales Manager over product quality requirements, pricing, and account development.
  • Communicated overall product quality and software release readiness to senior management/executives to support software releases to mobile network carriers.
  • Developed supplier quality assurance policy & procedures and managed all aspects of product quality, corporate and regulatory compliance.
  • Developed product and process improvement strategies designed to improve customer service, product quality and operational effectiveness.
  • Provided proactive leadership and vision for continual improvement of test processes and overall product quality.
  • Provided strategic direction for addressing product quality issues as member of Quality Deviation Committee.
  • Identified and implemented process improvements to increase overall product quality and reduce testing costs.
  • Developed partnerships with suppliers to improve quality systems, product quality and operational effectiveness.
  • Investigate product quality problems; writes investigation reports.
  • Developed annual Product Quality Reviews.
  • Saved company $100K by designing a mobile test approach and delivery model, resulting in superior product quality.
  • Developed the Advanced Product Quality Program (APQP) for use in product development through commercialization
  • Received strong positive feedback from Sales on the unprecedented high level of product quality.
  • Improved product quality through testing, metrics, and QA.
  • Represented product quality with customers and third party vendors.
  • Track and report product quality.
  • Developed training for Canada Division of NCH OTC PQRs (Product Quality Reviews) under remediation plan.
  • Maintain numerous spreadsheets to track product quality using minitab (graphing using statistical formulations).
  • Promoted from Product Quality Technical Manager to Senior Manager within a month of joining Galderma.
  • Team Lead APRs (Annual Product Reviews) for US and PQRs (Product Quality Reviews) for Canada.

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5 Product Quality Jobs

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7. FDA

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high Demand
Here's how FDA is used in Senior Quality Assurance Manager jobs:
  • Led test engineering, customer complaint investigation, quality assurance, and technical literature in an FDA regulated environment.
  • Reviewed validation protocols and reports for conformance with ICH and FDA guidance and applicable regulatory requirements.
  • Facilitated FDA inspections, authored regulatory responses, and communicated with the agency.
  • Coached management on compliance issues in FDA regulated distribution environment.
  • Interacted with regulatory agencies on daily basis and was main contact (USDA, FDA, and Health Department).
  • Perform CMC input and review of annual reports and Regulatory submissions to the FDA for new and currently marketed products.
  • Led the Software Development team in all aspects of the Software Development Life Cycle per IEC62304 and FDA regulations.
  • Created and maintained HACCP Plans and Quality Systems for both USDA, FDA products.
  • Coordinated management reviews and third party audits (FDA, ISO, etc.)
  • Hosted an unannounced PAI inspection, resulting in no observations from the FDA.
  • Assisted site leadership in remediation of compliance issues identified during FDA inspections.
  • Directed and participated in improvement teams to include FDA readiness and training.
  • Prepared, reviewed and presented key information during FDA audits.
  • Prepare submissions to FDA on new or modified pharmaceutical products.
  • Assist with preparation for FDA and other compliance audits.
  • Handle FDA & State authority audits.
  • Maintained adherence to GMP, 21 CFR Part11 and the Software Quality Assurance Plan (SQAP) via FDA audits.
  • Develop commissioning guidelines and provide training in latest FDA recommendations on commissioning and qualification.
  • Led the QA effort in successful FDA audits of two Eisai, Japan facilities for marketing into US market.
  • Led hiring activity to support commercial launch of first FDA approved autologous immunotherapy.

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12 FDA Jobs

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8. Automation Framework

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high Demand
Here's how Automation Framework is used in Senior Quality Assurance Manager jobs:
  • Led the identification and implementation of the automation framework, environment, approach, and methodologies utilized in automated testing.
  • Designed and developed test automation framework using selenium web driver, coded UI automation framework and Java Selenium framework.
  • Compiled and maintained comprehensive set of business application design tools using Automation framework.
  • Developed functional test automation framework using Selenium tool for the web application module.
  • Enhanced team's test automation capacity through implementation of consistent automation framework.
  • Implemented new test automation framework to increase automation of current product testing.
  • Assist design/enhance and maintaining test automation frameworks & reference architecture.
  • Developed the initial automation framework and continuous integration.
  • Developed the automation framework and testing scripts using WinRunner, thus resulting in shortening the test cycle time by 80%.
  • Developed a well scripted test automation framework in Selenium test suite for the Mercury Doc web application.
  • Designed an automation framework and implemented within the M & T Central Technology testing services.
  • Guide QA Automation Lead to create an automation Framework which runs after each installation automatically.
  • Identify functional and regression test cases to be automated using the Robot automation framework.
  • Developed and implemented the automation framework and testing scripts for our B2B application.
  • Build Automation Framework, Reviewing and Execution of Test Scripts with Automation Tools.
  • Improved Automation Framework Design/ Strategizing 3.
  • Developed and implemented WCF Web Service Test automation Framework Using SOAPUI and WCFStorm Test Automation Tools.
  • Created Siebel workflow module automation framework and QTP / WinRunner UIFs for black box, white box testing.

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9. ISO

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high Demand
Here's how ISO is used in Senior Quality Assurance Manager jobs:
  • Acted as Management level QA liaison with Manufacturing, Quality Control and other appropriate organizations.
  • Achieved required international certificate ISO 9001 to develop quality management systems.
  • Initiated an internal audit and reporting program for Quality Assurance supervisors
  • Complete audits on Supervisors evaluations to maintain scoring alignment.
  • Implemented a program to isolate customers from nonconforming product resulting in a 70% reduction in the number of product returns.
  • Evaluated organizations and prepared audit report and corrective action plans using applicable ISO 9000, 17025, NELAC 2003/2009 audit standards.
  • Acted as liaison to Centralized z/OS Platform Testing Group to ensure BP&T was provided the appropriate level of support.
  • Spear headed the Programs AS9100 (ISO 9001) Certification, receiving an overall compliance of 98%.
  • Directed a staff of 7 floor supervisors and 2 department trainers responsible for the leadership of 70+ employees.
  • Maintained communication with clients, supervisors, and account managers to ensure expected quality service and client satisfaction.
  • Managed a staff of 4 supervisors and 60+ officers covering 30 sites in the Boston area.
  • Manage a department of five inspectors, one risk management engineer and complaints supervisor.
  • Managed group of Staffs, Technicians, Supervisors, and Engineers.
  • Planned, documented and implemented the ISO 9001 system.
  • Maintained ISO 9001 and other agency requirements.
  • Provided ISO 9000 awareness training.
  • Introduced ISO 9001 Standards in the plant.
  • Enhanced clients' employees' awareness in quality by conducting training in ISO 9001 and food safety for various companies.
  • Researched micro grid storage chemistries including NiMH and NiFe (Edison Battery) 10.
  • Acted as advisor to the direct reports meet schedules and/or resolve technical problems.

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20 ISO Jobs

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10. Capa

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high Demand
Here's how Capa is used in Senior Quality Assurance Manager jobs:
  • Ensured architectural/major component changes did not degrade performance via execution of comprehensive Load Runner Performance/Capacity Load Test for WebSphere/Web Applications.
  • Monitored and participated in full Life cycle Performance engineering from Requirements to Release and Capacity Planning.
  • Provided Performance and Capacity Testing/ Assessment and deployment risks using key Performance indicator attributes i.e.
  • Installed a secure telephone system in support of a Presidential visit; delivered secure voice capabilities to Secret Service agents.
  • Guide implementation of and adherence to the C4ISR/DoDAF process and Capability Maturity Model integrated (CMMI) best practices.
  • Instituted the CAPA system as a system for continuous improvement for the prevention of non-conformance recurrence.
  • Used SilkTest and SilkPerformer to improve testing capabilities and ensure adequate performance of our products.
  • Updated processes included Medical Device Reporting, Field Corrections, CAPA and Management Review.
  • Drive continuous improvement as the owner of the CAPA system for the MV campus.
  • Led the compliance of deviation and CAPA systems to site procedures and regulations.
  • Revised and instituted improved deviation system to include timely closeouts of CAPA.
  • Track and assure completion of all CAPA's and product complaints.
  • Implemented a CAPA system for the site.
  • Initiated, reviewed, and approved deviations, as necessary, and initiated and reviewed CAPAs, when appropriate.
  • Resolved investigations, deviations and non-conformances, ensuring events were correctly documented and that CAPA is appropriate.
  • Close out of all open CAPA's, Close out of open USDA and/or Sanofi audit observations.
  • Project management, resource allocation and capacity planning involving both onsite and offshore QA Resources.
  • Doubled laboratory capabilities, including construction of new $8M cleanroom facility.
  • Completed failure investigations for customer complaints, CAPAs, and NCRs.
  • Entered investigations and CAPAs into Trackwise.

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3 Capa Jobs

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11. New Product Development

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high Demand
Here's how New Product Development is used in Senior Quality Assurance Manager jobs:
  • Manage group that handled ~ 8 new product development projects per year with Marketing and R&D.
  • Support resourcing all Business Continuity, New Product Development and Transfer Projects for Quality.
  • Serve as QA representative on multiple new product development project teams.
  • Guided multi-disciplinary team for new product development and assurance for regulatory compliance in world market regions.

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2 New Product Development Jobs

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12. Management System

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high Demand
Here's how Management System is used in Senior Quality Assurance Manager jobs:
  • Qualified and implemented an electronic document management system to more effectively manage Standard Operating Procedures and elevate compliance to these procedures.
  • Led Implementation of Performance Management System implementation utilizing logic models in strategic planning settings to ensure value-added services for customers.
  • Documented and reported the investigation findings in the case management system and prepared reports to management as required.
  • Initiated purchase and roll-out of MasterControl electronic Document Management System and served as a Master Administrator.
  • Collaborated efforts with Senior Leadership to implement total quality management systems within company.
  • Developed and maintained Problems Verification, Change Control Procedures and Problems Management Systems.
  • Conducted computer software validation audits on critical data management systems.
  • Initiated and implemented quality management system processes.
  • Manage the transition from the TUV Notified Body to the BSI Notified Body for the ChMV Quality Management System and Products.
  • Managed the development and testing of a new Sales Force Territory Management System (TMS) and all interfaces.
  • Provided oversight on the use of software tools to test computer-based training software for compliance with learning management systems.
  • Initiated purchase and roll-out of ComplianceWire Learning Management System and served as Master Administrator of the LMS.
  • Report monthly on the status of the Change Management system as a member of the Quality Council.
  • Educate and train employees as to their impact in the quality management system.
  • Led all Engineering and Quality Management Systems for both Brands.
  • Introduced ISO 9000 standards and designed supplier management system.
  • Tested Crystal Reports in Email Management Systems.
  • Developed management system to track GLP studies.
  • Created and maintained the Quality Management Systems.
  • Led large QA projects, such as: Learning Management System, Estimate Payment, Integrated Beneficiary, and Fidex.

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8 Management System Jobs

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13. Business Requirements

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high Demand
Here's how Business Requirements is used in Senior Quality Assurance Manager jobs:
  • Managed functional, non-functional and business requirements, assuring resolution of severity risks before release to production environment.
  • Work closely with development and product management teams to communicate problem impacts and to understand business requirements.
  • Gathered Business Requirements and created comprehensive Project Management Plans for enhancements and upgrades to existing software products.
  • Developed testing strategy, reviewed systems designs, and validated coverage of key business requirements.
  • Gathered/created detailed business requirements and scope document and translated them into detailed functional specifications.
  • Gathered business requirements, monitored performance issues, and developed career path objectives.
  • Reviewed business requirements and developer design documents for completeness and approved.
  • Analyzed business requirements and reviewed functional specifications using Confluence documentation.
  • Participated in business requirements gathering.
  • Worked on Codex (subsidiary of Motorola Inc.) GEM highly integrated Order Processing System to serve Codex business requirements.
  • Analyzed business requirements, functional requirements, custom specification reports, security matrix to create test strategy and test plans.
  • Created detailed test plans, test scenarios and test scripts based on the business requirements and high level designs.
  • Developed business requirements by participating in joint application design (JAD) sessions.
  • Developed advanced analytical methods to identify business requirements, establish project scope, and evaluate technical and economic feasibility.
  • Analyzed business requirements and other project-related documentation to create test strategies, plans and etc.

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14. Sdlc

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high Demand
Here's how Sdlc is used in Senior Quality Assurance Manager jobs:
  • Established and managed test automation infrastructure that promotes a more efficient SDLC between development and quality assurance.
  • Worked with Application Development teams to update SDLC with change/release management processes for deploying changes to the test and production environments.
  • Defined new enterprise wide Software Development Life Cycle (SDLC) framework, system development methodology, and implemented best practices.
  • Tasked with assessing existing QA processes in order to add process improvement base on GAP Analysis and SDLC Audits.
  • Led First Ever PMO Group and by end of First quarter introduced structured SDLC, and SQM standards.
  • Implemented SDLC policies and procedures for QA Department, increasing productivity rate from 35% to 85%.
  • Created SQA Audit Guide for Validation of adherence to the SDLC, in support of Process/Quality Improvement.
  • Worked to influence other departments to utilize Total Quality Management Practices throughout the entire SDLC process.
  • Defined, created, and implemented QA processes to match the SDLC for the QA department.
  • Evaluated and created an integration plan between Testing and other CM tools throughout the SDLC.
  • Created Full SDLC Requirement Management Process via SOP's in support of Agile Test Process.
  • Assessed software project plans to ensure quality assurance resource availability to support SDLC phases.
  • Review and asses current Software Development Life Cycle (SDLC) with Development Manager.
  • Performed audits of the SDLC in support of adherence SEC compliance regulations.
  • Conduct GAP analysis of SDLC and Test Processes.
  • Manage IT projects through the complete SDLC.
  • Utilized full-lifecycle (SDLC) development methodologies to manage software integration project that achieved results on time and under budget.
  • Mentor business associates and IT resources on full SDLC and Quality Assurance Lifecycles.
  • Manage the completion of deliverables as required by the SDLC.
  • Assisted in the development/definition of SDLC and Process Workflows.

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15. Scrum

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average Demand
Here's how Scrum is used in Senior Quality Assurance Manager jobs:
  • Researched and coordinated organization wide scrum training and helped the company transition from arbitrary disconnected processes to scrum methodology.
  • Develop Methodology and process using Agile SCRUM development methodology.
  • Worked on Agile Scrum methodology and created User Stories, Use Cases, test plans, test cases and test scripts.
  • Act as interim scrum master, implemented process that made sense in the current situation with consideration on resources and time.
  • Implemented QA process best practices across LOB for both manual and automation testing utilizing waterfall and Agile/Scrum methods.
  • Implement a new improve quality methodology (iteration & Scrum) that work well with development department.
  • Applied Scrum - Preparing sprint plan and reviewed with product owner and base lined it.
  • Key member in transforming entire company from a rigid waterfall process to agile/Scrum.
  • Led SCRUM Activities for multiple projects, trained/mentored new hires in SCRUM process.
  • Provided coaching to product owners, scrum masters, team members and architects.
  • Build in Agile system development methodologies, including Test Driven Development and Scrum.
  • Performed as SCRUM Master for two Development teams and QA Automation.
  • Worked in Agile Scrum environment for managing/testing multiple software projects.
  • Introduced a test process utilizing agile and Scrum best practices.
  • Attended daily scrums, as part of agile process.
  • Served as Scrum Master for multiple Agile Scrum Teams.
  • Participated in Scrum/Sprint plan meetings every two to four weeks to review the user stories and discuss testing strategies and deliverables.
  • Manage all projects related to Customer Success Formalized the Agile/Scrum process within the company.
  • Led multiple scrums in the Agile development of a telepresence video recording, streaming, content analytics and management product offering.
  • Define sprint goals, delegate task to scrum team of dev and qa.

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2 Scrum Jobs

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16. UAT

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average Demand
Here's how UAT is used in Senior Quality Assurance Manager jobs:
  • Manage the receipt, statistical evaluation, approval/rejection and proper environmental storage of marketed pharmaceutical items.
  • Prepared quality assurance reports detailing deficiencies noted during evaluation.
  • Implemented acceptance framework leveraging FIT (Framework for Integrated Testing) that reduced UAT time by 65%.
  • Performed functional testing, regression testing, UAT testing, and some performance testing on numerous projects.
  • Reviewed evaluation results with owners, contractors, city officials, general managers and hotel staff.
  • Develop high level detail Test Strategy / SIT&UAT Test Plan for each release.
  • Manage assignments, performance planning and evaluation for up to ten global resources.
  • Trained new team members and evaluated progress of the APR Team.
  • Plan and Manage UAT Cycles and lead daily change/defect/issue meetings.
  • Create Testing Governance controls flow and diagram for Unit/SIT/UAT/Prod releases.
  • Participated in UAT and assisted in developing UAT test cases.
  • Provided adequate and relevant training for team members.
  • Hired, trained and evaluated new employees.
  • Defined the standards for vendor evaluation.
  • Provided quality assurance reports summarizing key components and deficiencies found during evaluation and areas for improvement.
  • Audit team member responsible for evaluating contract manufacturers cGMP compliance and validation programs.
  • Conduct user story features testing including functional and regression testing, UAT with Akamai capable environments.
  • Worked closely with business to collect requirenments & later coordinated UAT with business.
  • Performed staff annual goals planning and performance evaluations.
  • Assisted in the execution of Test Scripts Assigned to Manage/Coordinate UAT by acting as a liason between IT and Business Users.

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17. QTP

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average Demand
Here's how QTP is used in Senior Quality Assurance Manager jobs:
  • Developed and implemented functionality test automation suite using HP QTP and Quality Center automation framework.
  • Coded and executed automated functional tests using QTP Description Programming language.
  • Develop strategies for building an SAP Regression Test Library using HP ALM, QTP, SAP TAO tools.
  • Conducted manual and automated testing (QTP) for web based and client server based applications.
  • Integrated QTP with Quality center developing automating test scripts and executed according to the given Scheduling.
  • Developed automation scripts in WinRunner/QuickTest Pro (QTP) and Load/Stress/Performance scripts in Load Runner.
  • Managed the UI test automation (HP QTP) and Performance testing (LoadRunner) teams
  • Assisted with creating testing standards and procedures as well as architecture for QTP scripting.
  • Increase the automation footprint using QTP and open source tools.
  • Developed and Executed Test Scripts Using QTP and OBIEE testing.
  • Created regressing test scripts utilizing Mercury's QTP automation tool.
  • Used WinRunner and QTP for automated regression testing.
  • Implemented Quality Center, QTP and Load runner.
  • Automated Web Services Testing using QTP
  • Provide CNCS with the process to upgrade the HP test suite from Quality Center 10, QTP 10 to release 11.
  • Worked on HP ALM, Performance Center 11.0 and QTP 10.
  • Implement Full SDLC using HP ALM and QTP.
  • Received training on Green Belt (SixSigma).Testing Tools: QTP, LoadRunner, WinRunner, and Quality Center.
  • Lead offshore Ecommerce Website QTP automation using JIRA and customized PMC systems.
  • Implemented Quality Center, QTP and Loadrunner.

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18. SQL

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average Demand
Here's how SQL is used in Senior Quality Assurance Manager jobs:
  • Replaced a paper/pencil driven reporting process with a SQL database to automate data collection and reporting for entire customer facing organization.
  • Streamlined operations by creating or enhancing a variety of process automation tools (e.g., Excel VBA, SQL).
  • Executed hands on SQL/PL programming for mapping of customer information to the new billing system.
  • Validated the source system data with the staging data using SQL and Pl/SQL scripts.
  • Developed SQL queries for Back-end testing/Database testing and participated in end to end testing.
  • Created a suite of SQL based programs to interrogate claim processing quality and accuracy.
  • Used Oracle, SQL, SQL/Plus by extracting and updating reports of data.
  • Experienced with SQL and relational databases for various applications using TOAD application.
  • Update, delete, and verify data using SQL scripts.
  • Performed database validations against SQL 2005 and AS400 Database updates.
  • Migrated Access bug tracking database to SQL database.
  • Implemented test cases using SQL/ stored procedure.
  • Used Mainframe (JCL, COBOL and CICS), UNIX and SQL to perform data integrity Test.
  • Verified and created test and production application and transactional data utilizing SQL Enterprise manager.
  • Participated in formulation of a workflow for data quality validation of targets after incremental ETL using SQL and UNIX shell scripts.
  • Developed and designed performance test suites to perform load and stress tests against Oracle and MS SQL database backend systems.
  • Utilized conditional SQL queries to extracts data from various database tables and verify with front-end GUI.
  • Discovered new bugs and increased Informix ESQL/C Code Coverage by 30%.
  • Tested a web based .NET application with a SQL backend.
  • Executed SQL Queries to verify the dataflow from the backend.

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19. GMP

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Here's how GMP is used in Senior Quality Assurance Manager jobs:
  • Managed and supervised the GMP internal audit program supporting manufacturing, packaging and testing activities (3 auditors).
  • Formulate general sanitation, GMP, and food safety program templates to assist plants in implementing them.
  • Created and Implemented SSOP's, GMP's, and other Pre-Requisite programs.
  • Perform quality oversight of the GMP areas of the Cedar Knolls facility.
  • Assure GMP/GLP compliance at contract sites for API manufacturing.
  • Conducted annual GMP training for all employees.
  • Act as GMP consultant for in-house molecule.
  • Worked closely with site leadership to assure all remaining cGMP enhancement initiatives identified were completed timely.
  • Performed GMP Walkthrough audits of the pilot plant as well as departmental self-inspection audits in support of permanent inspection readiness.
  • Conduct internal and external audits of manufacturing facility, labs to ensure facilities are compliance to cGMP.
  • Conducted vendor site audits and surveys to ensure outsourced testing was performed in compliance with cGMPs.
  • Completed validation (OQ & PQ) of new cGMP pilot manufacturing facility ahead of schedule.
  • Provide cGMP training and Product application training to all employees in the company.
  • Worked with other department mangers to improve GMP training to site.
  • Write, review, and approve company GMP-related policies and SOPs.
  • Make sure this conforms to cGMP requirement and company specifications.
  • Maintained knowledge and implements cGMP regulations.
  • Performed companywide GMP and SOP training.
  • Created and conducted employee trainings (GMP, Food Safety, Allergen, MSDS, Food Defense).
  • Conduct AE/PV, SOP and cGMP training.

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20. Technical Support

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Here's how Technical Support is used in Senior Quality Assurance Manager jobs:
  • Worked closely with Technical Support Organization, participated in customer escalation calls and performed root cause analysis on escalations.
  • Define and manage QA and Technical Support lab hardware, ensuring adherence to security requirements and application environment.
  • Consult and technical support for internal quality assurance on finished feed safety and quality.
  • Developed streamlined and more productive test tool used across multiple groups, including product marketing, technical support, and documentation.
  • Provided technical support for lab, marketing department, purchasing department, customers, manufacturers, stores, and regulatory agencies.
  • Provided technical support and maintained effective communication between Quality, R&D, production sites and contract laboratories.
  • Reported to Director of Technical Services Global Licensing which provides technical supports and quality assurance to all worldwide licensees.
  • Attend yearly Pet Food Forum trade show for antioxidant technical support and meet with current and prospective customers.
  • Provide customer project and technical support with Utilities for new product evaluation and deployed systems.
  • Implemented SLA (Service Level Agreements) for Technical Support and Project Management.
  • Served as SME for development, QA, technical support teams.
  • Managed the technical support engineer team in resolving production issues.
  • Provided technical support to the Field Engineers and Sales staff.
  • Serve as liaison between system users & technical support group.
  • Interacted with marketing, technical support, development and management.
  • Managed MS SQL Server training for Technical Support Dept.
  • Developed and maintained Y2K intranet and Internet pages for Customers and internal organizations (Technical Support and SEs).
  • Provide technical support to the Testing team Continuous monitoring and mentoring of testing team members.
  • Provide technical support for risk assessment and updates to risk Management files
  • Handled all pre- and post sales technical support issues remotely.

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21. QC

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Here's how QC is used in Senior Quality Assurance Manager jobs:
  • Developed and validated working with QC on new test methods and stability protocols which improved reliability by 15%.
  • Directed the expansion of 2 compounding/QC labs and corresponding manufacturing areas including the creation of a second shift.
  • Facilitated interactions between CMO and CTL groups, and contracted third party providers for all QA/QC activities.
  • Utilized HP- Quality Center (QC) as the Test case repository and defect tracking tool.
  • Created a Basis of Estimate for sustained QA/QC support, and proposal cost volume development.
  • Mapped market requirements into detailed testable requirements and test cases in HP QC 3.
  • Certified by ACE and responsible for daily Corp QA/QC reports required by the project.
  • Collaborated with QC for development and validation of new test methods and stability protocols.
  • Implemented and managed HP QC for effective, Test Management and Report Generation.
  • Trained and managed a staff of four project administrators and QA/QC managers.
  • Work related with customer and third party inspector in all QA/QC issues.
  • Interact with Manufacturing, QC, Purchasing, QA, etc.
  • Defined the HPQC Process for the Management of QA Testing.
  • Coordinate Hoffman support staff for QA/QC and Commissioning PERIOD EMPLOYER DUTIES
  • Manage QA/QC personnel to support internal and external compliance.
  • Maintain the testing Plan and log using QCS/RMS system.
  • Trained analysts and technicians in QA/QC.
  • Managed the QA/QC and the Advanced Mfg.
  • Managed QA, QC and Documentation departments for an in-vitro diagnostic manufacturing facility.
  • Developed, implemented, and refined QA/QC KPIs.

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22. Customer Service

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Here's how Customer Service is used in Senior Quality Assurance Manager jobs:
  • Developed customer complaint tracking to analyze customer service problems and correct practices and procedures to improve performance.
  • Directed the establishment of an operations and customer service organizations using ITIL standards.
  • Focused operations on customer service to maintain high satisfaction ratings.
  • Monitored data systems for multiple departments, including: purchasing, marketing, receiving/shipping, inventory, production and customer service.
  • Helped improved product quality such that calls to the Customer Services group decreased by 40% over a 12-month period.
  • Managed Quality Assurance and regulatory compliance for the sales, sales support, customer service and back office staff.
  • Interacted with multiple levels of personnel company-wide to improve quality, compliance, productivity, and customer service.
  • Manage Quality Assurance and Testing department for systems supporting corporate departments, from Customer Service to Shared Services.
  • Service on-site and 45+ Customer Service associates in India in preparation for the GO-Live implementation into Production.
  • Fostered good relationships with colleagues to ensure that processes are integrated to support customer service levels.
  • Managed Credit Card Customer Service policy & procedure quality issues for five call centers.
  • Up held the best customer service as well as resolve customer service issues.
  • Instruct classroom training of Customer Service Order Desk solution.
  • Maintain a high level of customer service.
  • Performed gap analysis; recommended reconfigured customer services, including 13% cut in FTEs to eliminate unneeded or duplicated services.
  • Observed and calibrated customer service agents in care, collections, and sales office for Qwest Spirit of Service.
  • Recognized by vendors and suppliers for outstanding conformity and customer service by Amazon, Lenovo and other industry leaders.

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23. QA

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Here's how QA is used in Senior Quality Assurance Manager jobs:
  • Implemented and maintained QA personnel and automation protocol infrastructure for all database and product platform technologies.
  • Managed a team of 10 QA Engineers on application testing for a Student Information System (SIS) suite of products.
  • Directed, managed three full-time quality analysts to support development of test plans and QA testing of newly developed information systems.
  • Managed 16 engineers within the QA Department and assigned/reviewed all technical production standards and assisted in deficiencies as needed.
  • Established the SQA program in three development sites; provided management, coaching, training and technical guidance.
  • Coordinated and directed the QA effort for the Help Desk, Asset Management and Change Management products.
  • Managed a 4 member QA team in a successful effort to ensure high quality software releases.
  • Managed the ITSM quality group and grew it from 2 QA engineers to 20 QA engineers.
  • Assist Division Manager in hiring process for corporate Test Manager, QA Analyst and testers.
  • Manage day to day operation of QA software development group (domestic and offshore).
  • Developed all SLC controls (QA Processes) in support of software delivery cycle.
  • Led a team of QA / Business Analysts for web and AS/400 testing.
  • Constructed and facilitated internal employee training classes for all QA staff.
  • Oversee Project schedule and develop QA Test Schedule.
  • Improved quality assurance (QA) pass rates from 76% to 94% on 7,400 annual inspections.
  • Managed a large team consisting of QA engineers and QA Managers Developed the QA Strategy and Process for the ITSM Product Team
  • Identified infrastructure tools for QA organization - ClearQuest, Mercury (HP) Winrunner and Test Director (Quality Center).
  • Lead agile software development teams, producing high-quality software, while fully integrating QA/SDETs into 2-week sprint cycles.
  • Review, inspect and approve from a QA perspective all Project deliverables.
  • Designed and implemented "best practices" and form templates for all QA staff to utilize.

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26 QA Jobs

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24. User Acceptance

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Here's how User Acceptance is used in Senior Quality Assurance Manager jobs:
  • Worked extensively with the Business to establish testable Requirements and provided consultation and governance of User Acceptance testing.
  • Earned commendations for expertly and timely supporting them during critical User Acceptance Test and go-live/migration phases.
  • Managed all types of testing including functional, integration, business readiness, user acceptance, performance and operational testing.
  • Work with business users for all releases to ensure User Acceptance Testing and Approval for Release.
  • Coordinated and organize User Acceptance Testing with QA, business users, and project sponsor.
  • Facilitated User Acceptance Testing sessions with Health Plan personnel as well as created training materials.
  • Participate in User Acceptance Testing, including partner UAT, pilot testing and validation.
  • Supported and tested usability from the initial design stages through user acceptance.
  • Assisted in planning and facilitating User Acceptance Testing.
  • Managed and maintained all User Acceptance Testing (UAT) test scripts and facilitatedstudy specific UAT Training events.
  • Developed M&P's Trained users for user acceptance testing on new application functionality.

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25. Direct Reports

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Here's how Direct Reports is used in Senior Quality Assurance Manager jobs:
  • Performed management responsibilities including hiring, training, coaching, counseling and performance evaluation of direct reports.
  • Managed 5 direct reports and indirectly multiple regional managers.
  • Provide supervision for direct reports including hired services contractors.
  • Managed QA Teams (direct reports & consultants) spread across various parts of the world in different time zones.
  • Managed multiple teams and 12 direct reports to deliver critical technical functions related to ad delivery.
  • Lead global team consisting of onshore direct reports as well as dotted line offshore teams.
  • Managed, mentored and lead a national Quality Assurance Team consisting of 10 direct reports.
  • Received an average score of 98% from direct reports during annual employee satisfaction surveys.
  • Managed teams of up to 40 direct reports, providing support for enterprise-wide test environments.
  • Provide performance reviews for up to twelve direct reports and four matrix reports.
  • Managed 6 direct reports and provided training to 3 quality staff members.
  • Ensured that the responsibilities of the direct reports are defined and understood.
  • Led team of four direct reports prior to organization restructuring.
  • Write and deliver performance reviews to all direct reports.
  • Managed 15 direct reports (65 total).
  • Manage direct reports in three locations.
  • Direct and manage three (3) direct reports.
  • Managed a contractor staff of 138 compliance analyst as direct reports for IGR/USGR groups.

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26. Selenium Webdriver

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Here's how Selenium Webdriver is used in Senior Quality Assurance Manager jobs:
  • Drive UI Automation strategy leveraging 3rd party/open source tools such as Selenium WebDriver.
  • Developed a Hybrid Framework Using Java JUnit, Selenium WebDriver automation tool.
  • Designed automation framework for VOGUE RUNWAY using selenium Webdriver, TestNG.

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27. Waterfall

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Here's how Waterfall is used in Senior Quality Assurance Manager jobs:
  • Collaborated with development leadership to change from a waterfall methodology to agile practices.
  • Manage successful delivery of software releases in Agile/Scrum and Waterfall methodologies.
  • Transitioned team from traditional Waterfall development methodology to Scrum/Agile.
  • Applied AGILE methodologies with testing MVP's that are smaller and applied the waterfall approach for larger projects when needed.
  • Improved best practices in Agile Methodology, Sprint Planning Meetings, SCRUM Model, Waterfall Methodology, and SDLC.
  • Enforced strong adherence to enterprise testing standards, risk mitigation, planning and governance for waterfall and agile methodologies.
  • Experienced in various software development methodologies such as Waterfall, AGILE, and SAFE (Scaled Agile Framework).
  • Employed a combination of Waterfall, Hybrid, and Agile Software Development Methodologies as per project need.
  • Intuit develops software products in Lean, Slice, Agile, XP, and Waterfall methodologies.
  • Published CMMI Level III process documents and document templates for waterfall before we transitioned to agile.
  • Worked with Waterfall, Agile and Scrum methodologies to ensure quality development and testing of software.
  • Joint testing of Claims with EDI test team * Test conducted in a Waterfall environment
  • Managed QA processes in Agile Scrum and Waterfall mix.
  • Led transition to Agile development model from Waterfall * Handled budgeting, invoicing, and negotiation with offshore resource vendor
  • Managed launch window titles for Xbox One and PS4 -Experience with Agile, Waterfall and Scrum methodologies
  • Directed the internal transformation of QA/RM/CM processes from waterfall to agile and SOX compliant (e.g.
  • Managed QA projects through various Life Cycle models such as Agile & Waterfall.
  • web, client upgrades, mobile) using Waterfall and Agile (SCRUM) SDLC methodologies.

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28. Quality Standards

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Here's how Quality Standards is used in Senior Quality Assurance Manager jobs:
  • Supervised and guided quality managers and departments to establish quality standards as per industry and market requirement.
  • Reviewed and evaluated software products and systems to ensure adherence to company and customer quality standards.
  • Conducted site audits to ensure regulatory compliance and adherence to Quality standards.
  • Implement and ensure adherence of appropriate regulations and quality standards.
  • Designed and produced 150+ pages of standard operating procedure manuals, outlining all quality standards, policies and procedures.
  • Maintained direct knowledge of and applies all applications testing technical processes, procedures, guidelines, and quality standards.
  • Handled vendor relationship and ensured that the automation work was being delivered on-time and adhered to our quality standards.
  • Performed QA on three major BEX software releases over four years with significant increases in quality standards.
  • Write, revise, and verify quality standards and test procedures for program design and product evaluations.
  • Manage the content of the Quality Standards to which relate to the QA compliance function.
  • Maintained contracts and legal documentation for product, packaging and quality standards.
  • Reviewed all GMP documents for regulatory compliance and adherence to Quality standards.
  • Adhere to the quality standards set by the organization.
  • Ensured that Synta products met defined quality standards through batch record review and facilitation of product-related investigations.
  • Verify that deliverables/work products fulfill contractual requirements and meet appropriate quality Standards.

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4 Quality Standards Jobs

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29. Document Control

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Here's how Document Control is used in Senior Quality Assurance Manager jobs:
  • Serve as Document Control Manager and System Administrator for all regulated documents used in manufacturing of vaccines.
  • Manage and maintain Document Control System in support of mechanical and electronic anesthesiology type devices.
  • Managed the Document Control function including Clinical Trial documents.
  • Redesigned document control facilities and practices.
  • Supervised management of document control room.
  • Developed a training database for all food inspectors to maintain document control of all training requirements (coursework & fieldwork).
  • Created and managed the Internal Audit, Document Control, Supplier Quality Management, CA/PA and Calibration & Maintenance programs.
  • Provide guidance and leadership for staff and all departments to facilitate the Change Management and Document Control processes.
  • Direct Quality System elements including the investigation process, CAPA, Change Control, and Document Control.
  • Provided the framework for a SOP and Document Control program for the Food Safety & Inspection division.
  • Managed the Internal Quality Assurance Department which included the QA Document Control and QA Training Departments.
  • Managed the QA Document Control Department and the Quality Systems and GXP Training functional responsibilities.
  • Established metrics for calibration, QA Lab, Incoming Inspection and Document Control.
  • Defined, implemented and maintained a document control system.
  • Managed Document Control Department Managed group of three personnel responsible for document change control, distribution and records management.
  • Manage, direct and oversee the establishment of operational documentation and procedures, including Document Control (i.e.
  • Document control of all ISO 9001:2008 documents Hands on First Article Inspections on Machined and Extruded parts.
  • Coal Fire Plant Estimator Engineer: TVA plants all *Proficient with Document Control requirements for construction sites.
  • Oversee the QS management of CAPA, Deviations, Nonconformance and Document Controls systems at Cepheid Bothell.

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2 Document Control Jobs

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30. Corrective Action

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Here's how Corrective Action is used in Senior Quality Assurance Manager jobs:
  • Negotiated with WSDOT on implementing corrective actions in lieu of assessed business-crippling liquidated damages.
  • Implemented quality assurance work methods and recommended corrective actions for all processes.
  • Conducted root cause analysis on critical issues and implemented corrective actions.
  • Developed and implemented quality audit programs and corrective action system development.
  • Implemented Corrective Action/Preventative Action Program for Commercials Manufacturing.
  • Managed customer complaint system and assured corrective actions.
  • Supported client audits including corrective action closeouts.
  • Monitored and documented corrective action reports.
  • Ensured appropriate assessment of deficiencies, risks and root cause analysis followed by preventive and corrective actions to prevent recurrence.
  • Developed and implemented audits and audit schedules, and recommended and assisted in development of corrective actions, as necessary.
  • Implemented a corrective action system that ensured follow up and the completion of task outlined in the corrective action system.
  • Interacted regularly with global QA Managers to provide go/no go decisions, training and corrective action support as needed.
  • Ensured quality processes and procedures are in place through conducting audits and issuing corrective actions.
  • Performed Root Cause Analysis with corrective actions resulting in improved process and reduced future failures.
  • Identified risks to Quality systems and developed corrective action plans addressing such risks.
  • Enforced Non-Conformance, Site Surveillance Reports and Preventive and Corrective Actions until closing.
  • Interact with multiple departments to establish Corrective Action Issue Resolution Plans.
  • Initiate and track corrective action plans for discrepant material received.
  • Compiled disposition and refiltration / reprocess risk assessments and related corrective actions.
  • Tracked all non-conformance Performed corrective actions for production problems Reduced production problems with preventive actions

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31. R

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low Demand
Here's how R is used in Senior Quality Assurance Manager jobs:
  • Supported BAU, enhancement and transition of the Organizational Hierarchy Tool to offshore Global Delivery Center of Excellence organization.
  • Promoted into multiple roles demonstrating the ability to turn-around problematic functional areas and bringing chaos to order.
  • Monitored and Control project execution and escalation and resolution of issues and dependencies documentation and reporting.
  • Determine Validation Requirements for process changes and draft the validation portion of regulatory submissions.
  • Developed the testing strategy for multiple international products.
  • Developed and administered risk management programs.
  • Managed multiple international concurrent projects.
  • Deployed and maintained the QA environment: web servers, application servers, database servers, and sustaining applications.
  • Hired Program manager to track all projects to ensure NPV, spend and all milestones are met.
  • Reviewed and analyzed the Master Data, Reference Data and Transaction Data structures and process flows.
  • Owned a $2MM Declining / Not Permitted budget and program execution.
  • Facilitated break / fix and enhancements for data store and reporting platforms.
  • Mentor for new department managers and personnel.
  • Contributed to RFI and RFP.
  • Introduced the use of metrics.
  • Hired and managed Test engineers.
  • Implemented automation using Tricentis Tosca.
  • Developed test plans and test cases Developed testing utilities as well as other system utilities.
  • Implemented a corporate Records Management System - Recording, Retention and Destruction.
  • Identified issues and remediated to comply with policies and regulations.

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32. Sigma

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low Demand
Here's how Sigma is used in Senior Quality Assurance Manager jobs:
  • Develop and implement specific strategic quality plans to improve customer satisfaction using Lean Six Sigma and Best Business practices.
  • Developed Six Sigma/Lean Manufacturing program for United State Corporate Ethanol facilities.
  • Utilized lean sigma to map business processes and remove non-value added steps, reducing average WIP from 293 to 37 records.
  • Conducted training on Lean/Six Sigma Methodology to 100 project team members and provided Lean/Six Sigma Orientation training to 300 employees.
  • Worked in concert with Six Sigma process improvement teams to identify, design and deploy enhancements to development processes.
  • Directed multiple Lean / Six Sigma projects to optimize efficiency and save valuable operations resources.
  • Provide hands-on training in Lean Six Sigma to employees & mentor CI for Suppliers.
  • Authored the beginning of their quality system, AS-9100 Six Sigma Green Belt.
  • Contribute to continuous improvement by leveraging CMM, Six Sigma or other methodologies.
  • Created strategies and action plans utilizing Six Sigma methodologies and practices.
  • Secure lean and sigma 'wins' resulting in positive financial impact.
  • Gap analysis, Process Definition, Implementation, Six Sigma implementation.
  • Mentored 22 Green Belts in all phases of Lean/Six Sigma methodology.
  • Created unit Dashboards; site Lean Six Sigma Belt.
  • Trained 80 Green Belts in Lean/Six Sigma overview course.
  • Certified Six Sigma Greenbelt and LEAN Specialist.
  • Achieved 6-SIGMA Green Belt certification.
  • Lean Six Sigma and Green Belt trained (2008).
  • Guided multifunctional groups in continuous improvement/lean manufacturing six sigma projects.
  • Produced $100,000 per quarter in savings by instituting Six Sigma best practices to improve QC.

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33. Configuration Management

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Here's how Configuration Management is used in Senior Quality Assurance Manager jobs:
  • Identified risk factors inherent in the existing software configuration management policy and release process and made recommendations to minimize those risks.
  • Developed and implemented Configuration and Change Management Policy and Process utilizing the Institute of Configuration Management CM II structure.
  • Developed budgets, schedules, processes and tools for Testing, Software Configuration Management/Release Management and Systems Administration.
  • Author of CMM Level 3 Compliant processes for Requirements Management and Software Configuration Management.
  • Developed technical requirements for new Configuration Management Information System (CMIS).
  • Researched user security issues, configuration management problems and Release Management issues.
  • Created documentation release and change process (Configuration Management) system.
  • Identified new configurations needed for testing and worked with the ECM (Environment Configuration Management) team to implement them.
  • Participate in Application (Facets & other) Release & configuration management process and provide status of release quality.
  • Managed release engineering using Perforce Configuration Management multi-site solution.
  • Instituted enterprise software configuration management and new defect tracking tool (ClearQuest) .

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34. Jira

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low Demand
Here's how Jira is used in Senior Quality Assurance Manager jobs:
  • Designed the Simplified Approval flow for Full & Off-releases through JIRA meeting compliance and audit standards.
  • Conduct manual & automation testing, plus JIRA for case storage & bug tracking.
  • Migrated Change Request system to JIRA for better reporting and API integration.
  • Managed migration from JIRA to BugDB for TBE and Learn teams
  • Administered Bugzilla and JIRA for all users and projects.
  • Administered JIRA & Confluence, VM ware Lab, QA lab, performance test lab, volume test lab.
  • Reduce defect slips to production by 20% driving continuous improvement through defect triage and defect escape analysis using Jira.
  • Owned implementation of JIRA, Greenhopper, and Confluence upgrade and merge per several previously outdated and disparate systems.
  • Implement QA bug tracking tool (Jira) for managed notifications of project defects.
  • Set up and successfully adopted company wide use of Confluence Wiki and Jira
  • Implemented, managed, evangelized Jira tool for video department issue tracking.
  • Tracked UAT and testing progress with Jira and associated suite.
  • Customized Jira for Bug Tracking purposes.
  • Involved in issue and workflow management using Altassian JIRA.
  • Managed backlogs using Jira Ran Standup, Planning, Review, Retro, and architecture meeting.

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35. SQA

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low Demand
Here's how SQA is used in Senior Quality Assurance Manager jobs:
  • Based on my success as their Senior Manager of SQA, I was asked to start a new PMO Department.
  • Interviewed staff members from over 14 nationalities as part of periodic SQA Audits of projects.
  • Introduced and enforced SQA strategies, standards, technologies, processes, and metrics.
  • Optimized efficiency of SQA metrics performance; creation of new inferential guidelines.
  • Formed a fully operational SQA organization and implemented best practices for QA.
  • Assisted Manager in developing a solid SQA organization with policies and procedures.
  • Created, implemented SQA strategies using Agile-testing methodology in UAT phase.
  • Served as internal and external SQA CME for E2E implementations.
  • Organized and staffed SQA, System Test and Sustaining Teams.
  • Interviewed during Assessment as member of SEPG/SQA Group.
  • Implemented Dashboards and SQA Audits to measure improvement.
  • Conduct performance reviews for SQA team member.
  • Manage the SQA/Interoperability department consisting of twelve engineers.
  • Coordinated the strength of Telcordia s SQA Industry Presence at National Software Quality Conferences.
  • Led a team of 8 SQA Engineers and 4 Interoperability engineers.
  • Certified as CSTE, CSQA, CSM and in Guidewire products.
  • Project & Role Description: SQA Mgr.
  • Identified metrics to initiate a Benchmark study of the SQA Products/Services against Best-in-Class industry leaders for future customer requirements.
  • Manage 30 plus SQA, Vendors (IBM, Proje, Concord and Syntel) teams within QA domain.
  • Supervised Business Model linkage to SQA MOPs, providing connection of the golden tread across indicators utilized by the SQA organization.

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36. CFR

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low Demand
Here's how CFR is used in Senior Quality Assurance Manager jobs:
  • Perform training on software validation topics including general software validation, 21 CFR Part 11 regulations and Annex 11 guidelines.
  • Identified and contracted with a consultant to provide company-wide 21 CFR Part 11 training.
  • Secured all required state licenses in accordance with 21 CFR Part 205.
  • Ensured ongoing compliance of manufacturing operations to 21 CFR 210/211, 820.
  • Collaborated with IT to establish systems testing for CFR11 compliance.
  • Developed HACCP Plan to comply with CFR part 111.
  • Provide configuration and implementation solutions for 21CFR Part 11.
  • Developed and maintain the training and education programs for cGMP's, CFR 21 part 211 and Food Safety Standards.
  • Maintain an FDA regulated pharmaceutical manufacturing facility through current CFR 21 part 211 Quality Assurance and cGMP standards.
  • Work with IT in validating spreadsheets to assure they're 21 CFR Part 11 compliant.
  • Performed GAP analysis of company procedures against cGMPs, 21CFR Parts 210, 211, 600, EU and ICH guidelines.
  • Bring regulatory expertise in ICH E6, 21 CFR part 58 and 21 CFR Part 11.
  • Supported Pre-sales for 21 CFR Part 11 assessment packages with documentation and for audits Reported periodic metrics/status to management.

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37. Sharepoint

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low Demand
Here's how Sharepoint is used in Senior Quality Assurance Manager jobs:
  • Administered, designed, developed and oversaw SharePoint system and project for department SharePoint site as SharePoint Administrator.
  • Utilized MS SharePoint to assist with creating repositories of Functional Requirements and Development Design Documents.
  • Developed and maintained complex media rich SharePoint user manual.
  • Created a SharePoint-based system which allowed desk audits of any QA program for the 12 facilities.
  • Lead the implementation and wrote documentation standards for MS Team Foundation Server and SharePoint.
  • Assisted in setting up SharePoint for interoffice use for multiple departments.
  • Managed the re-structuring of SharePoint directory to match the SDLC.
  • Maintained SharePoint repository for the eLAB Project and create/maintain corporate SharePoint sites.
  • Managed/Tested SharePoint sites Authored and maintained hundreds of automated test cases.
  • Store all files created on Sharepoint.
  • Used Microsoft Sharepoint customizable tool for QA and UAT defect tracking.
  • Tool sets: DOORs, QTP, HPQC, JIVE, Subvergence, SharePoint, and MS Project.

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38. Product Release

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low Demand
Here's how Product Release is used in Senior Quality Assurance Manager jobs:
  • Worked with Development management team in establishing quality goals and development milestones to increase predictability of product releases.
  • Established release readiness criteria and requirements and contribute to product release readiness decisions.
  • Increased product performance and stability by developing and implementing test strategy during testing stages of new product releases.
  • Directed QA product release planning, design, and implementation to enhance quality of end user experience.
  • Reduced product release from 7 to 2 days by restructuring ownership based on business line.
  • Investigate and document product deviations, change control and its impact on final product release.
  • Provide support to facilitate assurance of the accuracy of scientific data submitted for product release.
  • Developed standard set of test results and determined overall reject/acceptance for the product releases.
  • Worked with the documentation team on product release notes and customer facing web portal.
  • Restructured and managed the product release process as well as all product documentation.
  • Support product release, change control, investigations, quality oversight when needed.
  • Performed tracking and trending of all in process inspections and final product release.
  • Streamlined the QA product release process from multiple days to four hours.
  • Work as QA release coordinator - supporting monthly product releases.
  • Led testing efforts for large-scale software product releases.
  • Cleared product releases, prepared release documentation and product installation procedures 36.
  • Reviewed requirement, scope and technical design document for testing scope and wrote test traceability matrix for every product release.
  • Work with customers on new product releases, documentation and technical enquires.
  • Managed QA and Product Release Processes) - Establishing product release criteria.
  • Project team lead to improve parenteral product release cycle time.

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39. Development Life

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Here's how Development Life is used in Senior Quality Assurance Manager jobs:
  • Oversee use of the Momenta Pharmaceuticals System Development Life Cycle for ensuring validated, compliant and business effective computerized systems.
  • Incorporated System Testing and System Development Life Cycle protocol & procedures using Agile Methodology.
  • Participated throughout the development life cycle providing Quality Assurance accountability in all phases.
  • Established product development life-cycle process for company.
  • Facilitated and coordinated technical reviews for software testing and releases in accordance with System Development Life Cycle (SDLC) requirements.
  • Contributed to the analysis and improvement of the software development life-cycle process, with specific focus on improving the QA process.
  • Supported all aspects of the software development life-cycle, including training, risk management, and requirements management.
  • Authored and Implemented the Product Development Life Cycle (PDLC) based on Concept to Delivery.
  • Delivered over 30 projects with development life cycles ranging from months to over a year.
  • Evaluate and lead efforts to explore cost-savings approaches to the software development life-cycle.
  • Report the accurate state of each release throughout the software development life cycle.
  • Full Software Development Life Cycle (SDLC) utilizing agile processes.
  • Produced high quality IT development life-cycle cost and schedule proposals.
  • Demonstrate outstanding skills within the management of software development lifecycles and system/integration testing for large projects.
  • Mapped requirements to provide traceability throughout product development life cycle.
  • Maintain Information Technology systems in accordance with Software Development Life Cycle (SDLC) requirements and application of 21 CFR Part 11
  • Managed all software development lifecycle processes and meetings to ensure QA product integrity.
  • Implemented traceability and code coverage tools into the QA development life cycle.
  • Establish software development lifecycle strategies & timelines, develop plans to meet / exceed goals.
  • Generated Traceability Matrices to ensure requirements traceability throughout the software development lifecycle.

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40. Cmmi

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Here's how Cmmi is used in Senior Quality Assurance Manager jobs:
  • Work as Assessment Team Member (ATM) for CMMI level 3.SEPG member, process owner for testing & validation process.
  • Applied standard QER CMMI techniques to assess the as is state of the division and report results to division director.
  • Established policies and standards to maintain quality, implement CMMI/RUP practices and enterprise tool across multiple global market units.
  • Led teams in US, UK and Brazil achieve CMMI up to Level 5 and retain ISO 9001 accreditation
  • Participated in SCAMPI appraisals and ensured an organizational SEI CMMI Level 3 rating was achieved.
  • Developed and presented the road map for moving the division towards CMMI 3.
  • Worked closely with partners and vendors to develop compliance with CMMI-SVC model.
  • Key participant in the successful CMMI level 4 certification and corporate audits.
  • Started process for company to become SEI-CMMI Level 2 certified.
  • Transitioned software testing processes to CMMI level 5.
  • Lead Auditor CMMI level 4.
  • Employed to assist in achieving the CMMI Maturity Level 3 rating for the Primus Solutions subdivision of ASRC Federal Holding Company.
  • Led implementation effort for new processes resulting in CMMi Level 2 certification.
  • Customized CMMi processes that were not adequate for the program.
  • Ensured that the program achieved a CMMi Level 4.
  • Managed the SEI-CMM Level 2,3 and SEI-CMMI Level 3 effort.

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41. Loadrunner

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Here's how Loadrunner is used in Senior Quality Assurance Manager jobs:
  • Implemented automation testing tools; QTP and LoadRunner.
  • Test automation using QTP and LoadRunner.
  • Performed extensive Load and Performance testing utilizing Mercury Loadrunner 8.0.
  • Tested manual and automation, using tools such as SIPp, Hammer, and LoadRunner.
  • Acquainted with HP tools like Loadrunner.
  • Negotiated and implemented Quality Center, and managed perfmance testing using Loadrunner.

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42. Quality Metrics

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Here's how Quality Metrics is used in Senior Quality Assurance Manager jobs:
  • Develop and maintain constructive relationships with customers at all levels to manage quality expectations and report data quality metrics.
  • Verified all configuration changes applied correctly across all project environments and generated quality metrics for each reporting period.
  • Designed and implemented the Customer Satisfaction Program which set performance targets for company quality metrics.
  • Established quality metrics during early development, resulting in overall product stability.
  • Presented quarterly Management Reviews including development of quality metrics.
  • Created dashboard to provide quality metrics to business stakeholders.
  • Established quality metrics for strategic quality improvement.
  • Established quality metrics for CMO quality evaluation.
  • Defined and monitored quality metrics.
  • Release planning - includes defining scoping of effort, scheduling, resource planning, defining quality metrics and entry/exit criteria.
  • Define quality metrics and targets for assessment, measurement and continuous improvement of QA and testing effectiveness.
  • Provided support to the sales team on customer issue resolution and presentation of quality metrics.
  • Increased client satisfaction; improved quality metrics by 70%.
  • Assess and deliver Quality metrics to the core business teams.
  • Identified, implemented and tracked various quality metrics reports.
  • Coordinated quality metrics for four manufacturing sites.

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43. QMS

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low Demand
Here's how QMS is used in Senior Quality Assurance Manager jobs:
  • Ensured alignment of global service organization with Division QMS remediation and refinement projects.
  • Developed a CMMI Level 3-compliant project plan template that integrates CMMI processes with processes of the QMS for continuous process improvement.
  • Conducted Boeing Quality Management System (BQMS) Training for Boeing sites located in Southern California.
  • Developed, documented and implemented a uniform QMS to ISO 9001:2008 for three sites;.
  • Coordinate and approve revisions and additions to the Quality Management System (QMS).
  • Developed and updated metrics within the QMS to provide meaningful feedback to stakeholders.
  • Conducted internal process audits and participated in client audits of projects and QMS.
  • Develop, implement, manage and integrate a QMS for manufacturing plant.
  • Identify QMS related training needs, create appropriate material and deliver training.
  • Run a twice yearly QMS risk assessment and gap identification analysis.
  • Managed Quality Management Systems (QMS) at government ISO-certified sites.
  • Developed ISO and CMM aligned Quality Management System (QMS).
  • Performed the scheduled internal compliance audits of the QMS System.
  • Transitioned QMS from ISO 9001-2008 to AS900C, completely revised policy exposition and reestablished QMS platform to promote AS 9100 processes.
  • Conducted internal defect/QMS audits, external customer, supplier/subcon, & ISO9001 audits

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44. CRM

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low Demand
Here's how CRM is used in Senior Quality Assurance Manager jobs:
  • Managed and performed End to End Testing for SAP CRM Application.
  • Streamlined the processes around logging support tickets via PeopleSoft CRM.
  • Delivered several Siebel CRM industry-specific suites through version and customer centric releases.
  • SAP FICO & FS-CD, SD, CRM /Siebel CRM &Oracle SCM 5.
  • Worked on Global Sales Force (a Sibel ePharma / eSales CRM) application also.

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45. XML

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Here's how XML is used in Senior Quality Assurance Manager jobs:
  • Executed REST web services for XML and JSON formats using Postman.
  • Worked with Testing of Flat File and XML data.
  • Managed 18-person testing, development team for C++/XML API.

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46. Test Procedures

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Here's how Test Procedures is used in Senior Quality Assurance Manager jobs:
  • Maintained test records provided ideas for improvement, Developed documentation, specifications, test procedures.
  • Hired a team of 3 testers and trained them on the product by having them manually conduct the regression test procedures.
  • Developed Master Test Plans; designed and wrote test procedures/cases, test checklists for teams of 3-5 analysts for each project.
  • Established and executed manual and automated test procedures (regression test scripts) using Mercury Quick Test Pro V6.0.
  • Prioritized and scheduled QA testing and to resolve scheduling conflicts in a Web- Based Environment / validation test procedures.
  • Developed, maintained test procedures, conducted testing, including regression testing, integration and pilot testing.
  • Prepared and conducted test procedures.
  • Reviewed and approved laboratory and facility applications for modifications and/or use alternate test procedures for CWA compliance and monitoring activities Auditor.

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47. Batch Records

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low Demand
Here's how Batch Records is used in Senior Quality Assurance Manager jobs:
  • Managed review of all manufacturing and sterile preparation batch records.
  • Reviewed 90% of bulk/manufacturing/packaging batch records for re-launch of Excedrin Migraine and Excedrin ES products back to market following recall.
  • Manage the review and approval of Production Batch Records and QC testing records for final product release.
  • Initiated, reviewed, and approved all change controls associated with Master Batch Records and product labeling.
  • Steered development of Batch Records Tracking System (BRTS) that provided product status tracking.
  • Change control administration and maintenance of batch records, specifications and procedures.
  • Review and release batch records for generic manufacturer of OTC pharmaceuticals.
  • Review and approve deviation investigation, CAPA s and other plant documents such as SOPs, Batch Records and Validation documentation.
  • Review and approve work orders, Validation Protocols, FMEAs Master Batch Records, Master Packaging Records.

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48. Unix

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low Demand
Here's how Unix is used in Senior Quality Assurance Manager jobs:
  • Identified additional software sales opportunities across IBM, UNIX, and Microsoft platforms resulting in $3M software pipeline increase.
  • Reverse-engineered our UNIX-based Securities Trading Room application that provided crucial MBS (Mortgage-Backed Securities) information to the NYSE.
  • Developed functional, performance and stability/stress test software tools (Java, Perl, UNIX shell scripting).
  • Performed demo's for Technical Writer team Executed shell scripts in Unix.

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49. Android

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low Demand
Here's how Android is used in Senior Quality Assurance Manager jobs:
  • Transitioned x86 Windows/Mac OS based Engineers to ARM SoC Android Ecosystem in 13 weeks globally, cost effectively saving 80K.
  • Tested new Mobile Apps for Purchasing and Internet Procurement products across Apple (IOS) and Samsung Android devices.
  • Compiled Android simulators for testing mobile web apps with automation tools.
  • Perform manual test for client's mobile software applications developed for Android and iOS mobile devices.
  • Executed manual and automated tests for Android and iOS security mobile software applications.
  • Enabled products to be certified for Android, iOS, and Windows.
  • Implemented Mobile testing practices in Test Lab and Cloud environments for iOS and Android, implemented Mobile testing tool, Perfecto.

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50. API

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Here's how API is used in Senior Quality Assurance Manager jobs:
  • Owned integration between Customer Support and software development organizations, ensuring rapid turn-around of critical, customer facing issues.
  • Provided system-level technical consulting and product capability feedback to Investor and other venture capital groups.
  • Coordinate capital improvement projects as necessary and ensures realistic budgeting during project time.
  • Managed integration of newly acquisition medical device and API recently acquired.
  • Designed and development automation test framework using Selenium, basic java, including design and execution of API level tests.
  • Versed in trends in banking as it relates to Credit Risk Management, Key Performance Indicators, and Capital Adequacy.
  • Established the Quality Assurance Department at Advanced Health Media to support the corporation's rapid growth and global expansion.
  • Plan and direct QA activities in support of API clinical and commercial manufacturing including GCP support.
  • Managed human resource, capital equipment, and expense budgets totaling $2.9m.
  • Supported functional, automation, regression, API and payment terminal testing.
  • Managed product for the recently acquired API with Laser component.
  • Achieved 98.5% rapid response rate for customer troubleshooting resolutions.
  • Scoped resource and capital requirements for all projects.
  • Support rapid releases with high quality and timeliness.
  • Design and executed API level test cases.
  • Evangelized automation across engineering groups and coordinated with development teams to get required APIs exposed to enable automation.
  • Innovated effective and flexible methodologies and processes that allow rapid enablement of local and offshore QA team on QA and automation.
  • Capitalized on new software languages and systems by directing build of new test administration and delivery platform for OPIc.
  • Conducted audits for API, Fill Finish and CMOs.
  • Led contract manufacturing of small molecules and biologics for commercial and IMP APIs, releasing 450+ lots/year with existing staff.

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Senior Quality Assurance Manager Jobs

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20 Most Common Skills For A Senior Quality Assurance Manager

Test Cases

22.6%

Ensure Compliance

16.6%

Process Improvement

6.6%

Audit Procedures

6.0%

Project Management

5.6%

Product Quality

4.4%

FDA

3.8%

Automation Framework

3.7%

ISO

3.5%

Capa

3.5%

New Product Development

3.1%

Management System

3.0%

Business Requirements

2.8%

Sdlc

2.5%

Scrum

2.4%

UAT

2.2%

QTP

2.0%

SQL

1.9%

GMP

1.9%

Technical Support

1.8%
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Typical Skill-Sets Required For A Senior Quality Assurance Manager

Rank Skill
1 Test Cases 16.5%
2 Ensure Compliance 12.1%
3 Process Improvement 4.8%
4 Audit Procedures 4.4%
5 Project Management 4.1%
6 Product Quality 3.2%
7 FDA 2.8%
8 Automation Framework 2.7%
9 ISO 2.6%
10 Capa 2.6%
11 New Product Development 2.3%
12 Management System 2.2%
13 Business Requirements 2.1%
14 Sdlc 1.8%
15 Scrum 1.8%
16 UAT 1.6%
17 QTP 1.4%
18 SQL 1.4%
19 GMP 1.4%
20 Technical Support 1.3%
21 QC 1.2%
22 Customer Service 1.2%
23 QA 1.2%
24 User Acceptance 1.2%
25 Direct Reports 1.2%
26 Selenium Webdriver 1.1%
27 Waterfall 1.1%
28 Quality Standards 1.1%
29 Document Control 1.0%
30 Corrective Action 1.0%
31 R 1.0%
32 Sigma 0.9%
33 Configuration Management 0.9%
34 Jira 0.9%
35 SQA 0.9%
36 CFR 0.9%
37 Sharepoint 0.9%
38 Product Release 0.9%
39 Development Life 0.8%
40 Cmmi 0.8%
41 Loadrunner 0.8%
42 Quality Metrics 0.7%
43 QMS 0.7%
44 CRM 0.7%
45 XML 0.7%
46 Test Procedures 0.7%
47 Batch Records 0.6%
48 Unix 0.6%
49 Android 0.6%
50 API 0.6%
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