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Working As a Senior Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $27,000

    Average Salary

What Does A Senior Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Senior Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Average Length of Employment
Lead Receptionist 3.0 years
Legal Receptionist 2.1 years
Receptionist 2.0 years
Desk Receptionist 1.6 years
Top Careers Before Senior Receptionist
Receptionist 17.8%
Cashier 9.9%
Internship 2.8%
Secretary 2.5%
Teller 2.5%
Server 2.5%
Hostess 2.3%
Volunteer 1.9%
Manager 1.9%
Top Careers After Senior Receptionist
Receptionist 20.1%
Cashier 6.5%
Manager 3.4%
Server 3.1%
Secretary 2.3%
Volunteer 2.1%
Assistant 1.7%

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Top Skills for A Senior Receptionist

  1. Phone Calls
  2. Customer Service
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Make photocopies, send and receive faxes, answer phone calls and schedule visiting hours.
  • Provided front-line marketing and customer service to members utilizing and inquiring about services.
  • Performed basic clerical duties, including but not limited to, answering telephone calls, faxes, emails.
  • Handle three busy phone lines for client intake and appointment follow-ups for both departments and cover front desk switchboard as needed.
  • Maintained office supplies, copiers and other key pieces of equipment ensuring that the office was well run and maintained.

Senior Receptionist Demographics

Gender

Female

76.7%

Unknown

13.9%

Male

9.4%
Ethnicity

White

59.5%

Hispanic or Latino

18.7%

Black or African American

11.4%

Asian

7.0%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

62.5%

French

18.8%

Italian

6.3%

Portuguese

3.1%

German

3.1%

Dutch

3.1%

Hmong

3.1%
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Senior Receptionist Education

Schools

University of Phoenix

15.3%

Ashford University

9.4%

Saint Peter's University

5.9%

Northern Virginia Community College

5.9%

Strayer University

4.7%

Houston Community College

4.7%

Art Institute of Michigan

4.7%

Kaplan University

4.7%

Essex County College

4.7%

Rowan University

4.7%

Prince George's Community College

3.5%

National University

3.5%

California State University - East Bay

3.5%

Everest Institute

3.5%

Bellevue College

3.5%

Johnson County Community College

3.5%

Florida State University

3.5%

Calhoun Community College

3.5%

Western Washington University

3.5%

Oakland University

3.5%
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Majors

Business

24.6%

Medical Assisting Services

7.6%

Health Care Administration

7.4%

Psychology

6.9%

General Studies

5.2%

Liberal Arts

4.9%

Accounting

4.9%

Biology

4.4%

Nursing

4.2%

Communication

4.2%

Criminal Justice

3.7%

English

3.2%

Cosmetology

3.0%

Education

2.5%

Management

2.5%

Legal Support Services

2.2%

Hospitality Management

2.2%

Human Services

2.2%

Graphic Design

2.2%

Social Work

2.0%
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Degrees

Other

35.9%

Bachelors

30.8%

Associate

16.5%

Certificate

7.4%

Masters

6.2%

Diploma

1.9%

License

1.0%

Doctorate

0.3%
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Updated May 19, 2020