What does a senior relationship manager do?
A senior relationship manager is responsible for handling clients and customer relationships, ensuring that the team provides the highest quality service for the customers to maintain the company's excellent reputation and operational efficiency. Senior relationship managers analyze current market trends to identify business opportunities that meet the clients' demands and public interests, generating resources for revenues, and increasing the company's profitability. They also assist the marketing and sales team in developing promotional strategies for brand awareness to attract potential clients and create business partnerships.
Senior relationship manager responsibilities
Here are examples of responsibilities from real senior relationship manager resumes:
- Manage 350 mid-market corporate accounts in healthcare, government and commercial industries nationwide with annual sales of $5M dollars.
- Lead successful effort to establish first large-scale U.S. corporate treasury management relationship.
- Manage a portfolio in various stages of workout including liquidation, refinancing, restructure, rehabilitation, bankruptcy and litigation.
- Coordinate and direct cross sell opportunities with relate business lines including treasury management, leasing, capital markets and investment services.
- Provide thought leadership and client services in CRM to support $150MM revenue growth with clients.
- Charge with handling client retention, client satisfaction, relationship profitability and identifying cross-selling opportunities.
- Identify cross-selling and up-selling opportunities and facilitate the implementation of the new products and services.
- Monitor performance of high profile portfolio accounts and prepare status reports for prospective clients for generating new business for existing portfolios.
- Assist several companies through the process of obtaining SBA back financing for start-up and expansion costs.
- Team work on process improvements for SBA loans to reduce cycle time from 65 to 21 days.
- Increase MRR by upselling and closing non-contract clients into annual contract accounts.
- Review profitability models to determine new ATM sites at existing corporate and service locations.
- Input and validate FHA connection information to adhere to FHA guidelines.
- Order cash weekly for branch and ATM.
- Conduct weekly seminars on recruiting new members and competitive lenders.
Senior relationship manager skills and personality traits
We calculated that 7% of Senior Relationship Managers are proficient in Business Development, Financial Services, and Financial Statements. They’re also known for soft skills such as Detail oriented, Math skills, and Organizational skills.
We break down the percentage of Senior Relationship Managers that have these skills listed on their resume here:
- Business Development, 7%
Partnered with content acquisition and business development teams to conduct feasibility analysis before negotiating licensing agreements with third-party data suppliers.
- Financial Services, 6%
Fulfilled a critical role developing banking and investment relationships with high value international clientele for this global financial services firm.
- Financial Statements, 6%
Spread and analyzed financial statements, preparation of credit application, documentation and post-sanction monitoring through periodic account review/renewal.
- Cross-Selling, 6%
Charged with handling client retention, client satisfaction, relationship profitability and identifying cross-selling opportunities.
- SR, 6%
Promoted from Relationship Manager to Sr.
- Relationship Management, 4%
Managed a team of five junior relationship management professionals who supported Senior Relationship Manager s focused on Strategic/Executive level client base.
Most senior relationship managers use their skills in "business development," "financial services," and "financial statements" to do their jobs. You can find more detail on essential senior relationship manager responsibilities here:
Detail oriented. The most essential soft skill for a senior relationship manager to carry out their responsibilities is detail oriented. This skill is important for the role because "in preparing and analyzing reports, such as balance sheets and income statements, financial managers must be precise and attentive to their work in order to avoid errors." Additionally, a senior relationship manager resume shows how their duties depend on detail oriented: "managed all construction draws and preformed detailed financial analysis on projects to keep loans in balance through completion of construction. "
Math skills. Another soft skill that's essential for fulfilling senior relationship manager duties is math skills. The role rewards competence in this skill because "financial managers need strong skills in certain branches of mathematics, including algebra." According to a senior relationship manager resume, here's how senior relationship managers can utilize math skills in their job responsibilities: "participate and provide key statistics in team meetings, business reviews, and kpi reviews. "
Organizational skills. This is an important skill for senior relationship managers to perform their duties. For an example of how senior relationship manager responsibilities depend on this skill, consider that "because financial managers deal with a range of information and documents, they must have structures in place to be effective in their work." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a senior relationship manager: "demonstrated strong organizational and project management skills by leading inter-departmental projects and activities. ".
Analytical skills. For certain senior relationship manager responsibilities to be completed, the job requires competence in "analytical skills." The day-to-day duties of a senior relationship manager rely on this skill, as "to assist executives in making decisions, financial managers need to evaluate data and information that affects their organization." For example, this snippet was taken directly from a resume about how this skill applies to what senior relationship managers do: "perform detailed financial analysis, including trend, ratio and projection analysis. "
Communication skills. Another common skill required for senior relationship manager responsibilities is "communication skills." This skill comes up in the duties of senior relationship managers all the time, as "financial managers must be able to explain and justify complex financial transactions." An excerpt from a real senior relationship manager resume shows how this skill is central to what a senior relationship manager does: "launched the first crm management system designed to create 2- way communication between customers and management. "
The three companies that hire the most senior relationship managers are:
- Bank of America364 senior relationship managers jobs
- UMB Bank56 senior relationship managers jobs
- M&T Bank54 senior relationship managers jobs
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Compare different senior relationship managers
Senior relationship manager vs. Manager
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
There are some key differences in the responsibilities of each position. For example, senior relationship manager responsibilities require skills like "financial services," "cross-selling," "sr," and "relationship management." Meanwhile a typical manager has skills in areas such as "payroll," "food safety," "management," and "powerpoint." This difference in skills reveals the differences in what each career does.
Managers tend to make the most money working in the finance industry, where they earn an average salary of $71,781. In contrast, senior relationship managers make the biggest average salary, $116,756, in the finance industry.managers tend to reach lower levels of education than senior relationship managers. In fact, managers are 10.2% less likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.Senior relationship manager vs. Finance manager
A finance manager is responsible for monitoring the financial system of a company. Their tasks include handling their organization's financial status, generating cost estimates and budget goals, identifying business opportunities to increase revenues and profitability, improving financial strategies, reducing costs, analyzing account statements, processing invoice as needed, analyzing market trends, searching potential partnerships, and presenting reports. A finance manager must have excellent analytical skills and knowledge of the accounting and financial industry. They are responsible for providing the best recommendations for the organization's growth.
In addition to the difference in salary, there are some other key differences worth noting. For example, senior relationship manager responsibilities are more likely to require skills like "financial services," "financial statements," "cross-selling," and "sr." Meanwhile, a finance manager has duties that require skills in areas such as "cpa," "hyperion," "financial models," and "strong analytical." These differences highlight just how different the day-to-day in each role looks.
Finance managers earn a lower average salary than senior relationship managers. But finance managers earn the highest pay in the finance industry, with an average salary of $118,926. Additionally, senior relationship managers earn the highest salaries in the finance with average pay of $116,756 annually.In general, finance managers achieve similar levels of education than senior relationship managers. They're 0.1% less likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.Senior relationship manager vs. Banking center manager
A banking center manager is responsible for monitoring bank operations, auditing financial transactions, and ensuring that the banking staff provides the highest customer service for their clients. Banking center managers assist the team members in responding to the customers' inquiries and concerns regarding the financial options they offer, opening accounts, selling financial instruments, and resolving transactional complaints. A banking center manager must have excellent communication and analytical skills, especially in developing banking solutions that would increase the bank's reliability to the customers.
The required skills of the two careers differ considerably. For example, senior relationship managers are more likely to have skills like "financial services," "financial statements," "sr," and "relationship management." But a banking center manager is more likely to have skills like "bank policies," "regulatory compliance," "secrecy," and "performance management."
Banking center managers typically earn lower educational levels compared to senior relationship managers. Specifically, they're 9.2% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Senior relationship manager vs. Portfolio manager
A portfolio manager is responsible for managing the clients' investment portfolios to advise them of the best investment plans to achieve their financial goals and objectives. Portfolio managers determine the most suitable options by evaluating the clients' credit score and risk potential and the client's financial background. A portfolio manager should be highly knowledgeable and updated with the recent financial industry changes to decide on investment plans with maximum returns.
Types of senior relationship manager
Updated January 8, 2025
