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Become A Senior Representative

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Working As A Senior Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Senior Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Senior Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Senior Representative jobs

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Senior Representative Career Paths

Senior Representative
Project Manager Program Manager General Manager
Account Manager
5 Yearsyrs
Analyst Finance Analyst Operations Manager
Branch Manager
6 Yearsyrs
Human Resources Coordinator Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Technical Support Specialist Information Technology Manager Operations Manager
Director Of Sales
10 Yearsyrs
Technical Support Specialist Specialist Account Manager
District Manager
7 Yearsyrs
Business Analyst Finance Manager Account Manager
District Sales Manager
7 Yearsyrs
Coach Operations Manager
General Manager
7 Yearsyrs
Analyst Business Analyst Product Manager
Marketing Director
7 Yearsyrs
Business Analyst Product Manager Sales Manager
Office Manager
5 Yearsyrs
Human Resources Coordinator Project Manager Program Manager
Operations Director
9 Yearsyrs
Coach Trainer Training Manager
Operations Manager
7 Yearsyrs
Technical Support Coordinator Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Loan Officer Branch Manager General Manager
Regional Manager
8 Yearsyrs
Technical Support Coordinator Business Analyst Product Manager
Regional Sales Manager
9 Yearsyrs
Executive Sales Representative Business Development Manager Marketing Consultant
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Executive Sales Representative Account Manager
Senior Account Manager
7 Yearsyrs
Specialist Project Manager Program Manager
Senior Manager
10 Yearsyrs
Loan Officer Account Executive
Territory Manager
7 Yearsyrs
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Average Length of Employment
Representative 2.1 years
Top Employers Before
Cashier 3.8%
Manager 3.6%
Internship 3.5%
Supervisor 2.5%
Top Employers After
Manager 5.9%
Supervisor 5.3%
Consultant 4.0%
Specialist 3.4%
Owner 3.1%

Senior Representative Demographics

Gender

Female

55.3%

Male

42.2%

Unknown

2.4%
Ethnicity

White

79.0%

Hispanic or Latino

11.8%

Asian

6.9%

Unknown

1.8%

Black or African American

0.5%
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Languages Spoken

Spanish

58.9%

French

7.1%

German

5.6%

Portuguese

4.6%

Mandarin

4.1%

Arabic

3.6%

Chinese

3.0%

Cantonese

2.0%

Carrier

2.0%

Russian

1.5%

Japanese

1.5%

Urdu

1.0%

Italian

1.0%

Dakota

1.0%

Vietnamese

0.5%

Dutch

0.5%

Hindi

0.5%

Somali

0.5%

Korean

0.5%

Khmer

0.5%
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Senior Representative Education

Schools

University of Phoenix

26.4%

Strayer University

10.8%

Southern New Hampshire University

4.3%

University of Kansas

4.1%

Ohio State University

4.1%

Troy University

4.1%

Delgado Community College

4.1%

Middle Tennessee State University

3.8%

Kaplan University

3.8%

University of South Florida

3.4%

Ashford University

3.4%

University of Iowa

3.4%

University of Central Florida

3.4%

New York University

3.1%

Virginia Commonwealth University

3.1%

Capella University

3.1%

Virginia State University

3.1%

Tennessee State University

2.9%

Webster University

2.9%

Liberty University

2.9%
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Majors

Business

35.6%

Communication

6.2%

Marketing

6.0%

Accounting

5.9%

Psychology

5.3%

Management

5.1%

Finance

4.5%

Criminal Justice

4.3%

Health Care Administration

3.6%

Human Resources Management

3.1%

Political Science

2.5%

Education

2.4%

General Studies

2.4%

Liberal Arts

2.2%

Computer Science

2.2%

Nursing

1.8%

Biology

1.8%

English

1.8%

History

1.8%

Computer Information Systems

1.7%
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Degrees

Bachelors

43.1%

Other

23.0%

Masters

16.4%

Associate

10.2%

Certificate

4.4%

Doctorate

1.4%

Diploma

1.2%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Senior Representative Salaries

Job Title Company Location Start Date Salary
Senior Representative/General Manager Japan International Transport Institute, USA Washington, DC Jul 27, 2014 $160,000
Senior Representative/General Manager Japan International Transport Institute, USA Washington, DC Aug 20, 2011 $160,000
SR. Seaway Pipeline Representative, Gulf Coast Enbridge Employee Services, Inc. Houston, TX Sep 23, 2016 $129,917
Senior Representative American Hardwood Industries, LLC Waynesboro, VA Sep 13, 2014 $100,000
IT Senior Representative, Systems Implementation Agilent Technologies, Inc. Santa Clara, CA Feb 01, 2011 $98,530

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Top Skills for A Senior Representative

CustomerServiceRepresentativesProceduresFinancialNeedsAnalysisEnsureComplianceNewRepresentativesTerritorySalesGoalsCustomerSatisfactionInboundCallsMedicalRecordsCustomerAccountsOutboundCallsTechnicalSupportLifeInsuranceSafetyPhoneCallsDataEntrySpecialProjectsProliaAudit

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Top Senior Representative Skills

  1. Customer Service Representatives
  2. Procedures
  3. Financial Needs Analysis
You can check out examples of real life uses of top skills on resumes here:
  • Train new Customer Service Representatives to work as a fully functional Customer Service Representative.
  • Ensured production procedures were followed and quality requirements were met.
  • Provided a financial needs analysis for clients that helps them build savings for retirement and become debt free.
  • Review standard operating procedures to ensure compliance with customs import/export procedures.
  • Trained new representatives in the department.

Top Senior Representative Employers

Senior Representative Videos

Career Advice on becoming an Advertising Manager by Nicky S (Full Version)

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