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Become A Senior Representative

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Working As A Senior Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Senior Representative Do At New York Life Insurance Company

* Accurately and efficiently classify the mortality and morbidity risk for proposed insureds for approval or decline based on both medical and nonmedical information on cases with amounts of up to and including $1,000,000 and DI cases up to $5000 (Disability Income experience preferred, but not necessary).
* Maintain a strong working knowledge of our administrative systems (ARES), product rules, and Underwriting Guidelines
* Participate in on-going medical, financial and softskill training
* Communicate verbally with Third Party Administrators' (TPA) staff regarding decisions, appeals, and prospective cases
* Identify and refer appropriate cases to the Medical Director and process in a timely manner

What Does A Senior Representative Do At Cigna

* Perform day-to-day work flow as directed including any special projects and additional tasks as assigned.
* Meet productivity and performance standards as well as maintain call center performance metrics including Average Handle Time, After Call Work, Quality, and Scheduled Adherence.
* Adhere to all company policies and procedures including the company’s attendance and employment policies.
* Maintain all company and regulatory compliance guidelines.
* Ensure privacy and confidentiality as required by HIPAA and company guidelines.
* Promote the company by providing superior customer service.
* Actively listens to customers, probes for clarification, and provides guidance based upon each customer’s individual needs

What Does A Senior Representative Do At Edwards Lifesciences

* Audit and process travel and expense reports for US employees with company corporate card in accordance with the company’s Travel and Expenses Reimbursement Policy.
* Answer complex employee inquiries and provide tutorials using the Concur expense tool.
* Resolve complex issues to bring reimbursement to closure by collaborating with other departments.
* Participate in reimbursement projects.
* Provide complex administrative support including processing reimbursement invoices, post vouchers in JDE and other tasks.
* Troubleshoot, research, and resolve batch errors in JDE

What Does A Senior Representative Do At J.B. Hunt Transport

* Aggressively markets the J
* B. Hunt brand to develop new accounts and secure an established customer base.
* The main focus is for the solicitation of business from new and existing customers to build business volume according to the business plan.
* Freight sales are required to meet margin and volume goals as outlined in the branch budget.
* Works under routine supervision.
* Markets, services and promotes JBHT's transportation products and services.
* Solicits freight from existing customers.
* Develops qualified leads and solicits freight from new customers.
* Books loads tendered from customers, trace loads as needed and handle any other related duties.
* Tracks freight volume by customer.
* Maintains and builds effective relationships with customers.
* Assists internal customers with problems on loads or customers.
* Schedules pickup and delivery appointments.
* Using electronic means, posts information on available trucks and capacity for specific regions.
* Position requires full time attendance

What Does A Senior Representative Do At S&P Global

* Maintain total sales at or above quota
* Identify new opportunities within the designated territory
* Establish appointments with senior level executives of these organizations
* Stay current with industry news and issues to understand the potential impact to your current prospects for fine new opportunities.
* Coordinate and provide sales demonstrations
* Follow up to negotiate contract terms and pricing
* Maintain focused approach to daily sales activity pipelines and systems based workflow (i.e. Salesforce.com)
* Secure the executed contract and coordinating the transition of new clients to the Account Management group.
* Develop industry specific knowledge necessary to have credible diagnostic conversations
* Engage in team selling to strategic accounts in conjunction with Sales Executives in other industries or Account Managers in existing accounts.
* What We're Looking For:
* We are looking for an individual that has a confirmed, repeatable sales process, with shown success selling into complex spaces with a complex product

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How To Become A Senior Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Senior Representative jobs

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Senior Representative Career Paths

Senior Representative
Project Manager Program Manager General Manager
Account Manager
5 Yearsyrs
Analyst Finance Analyst Operations Manager
Branch Manager
6 Yearsyrs
Human Resources Coordinator Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Technical Support Specialist Information Technology Manager Operations Manager
Director Of Sales
10 Yearsyrs
Technical Support Specialist Specialist Account Manager
District Manager
7 Yearsyrs
Business Analyst Finance Manager Account Manager
District Sales Manager
7 Yearsyrs
Coach Operations Manager
General Manager
7 Yearsyrs
Analyst Business Analyst Product Manager
Marketing Director
7 Yearsyrs
Business Analyst Product Manager Sales Manager
Office Manager
5 Yearsyrs
Human Resources Coordinator Project Manager Program Manager
Operations Director
9 Yearsyrs
Coach Trainer Training Manager
Operations Manager
7 Yearsyrs
Technical Support Coordinator Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Loan Officer Branch Manager General Manager
Regional Manager
8 Yearsyrs
Technical Support Coordinator Business Analyst Product Manager
Regional Sales Manager
9 Yearsyrs
Executive Sales Representative Business Development Manager Marketing Consultant
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Executive Sales Representative Account Manager
Senior Account Manager
7 Yearsyrs
Specialist Project Manager Program Manager
Senior Manager
10 Yearsyrs
Loan Officer Account Executive
Territory Manager
7 Yearsyrs
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Senior Representative Demographics

Gender

  • Female

    55.3%
  • Male

    42.2%
  • Unknown

    2.4%

Ethnicity

  • White

    79.0%
  • Hispanic or Latino

    11.8%
  • Asian

    6.9%
  • Unknown

    1.8%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    58.9%
  • French

    7.1%
  • German

    5.6%
  • Portuguese

    4.6%
  • Mandarin

    4.1%
  • Arabic

    3.6%
  • Chinese

    3.0%
  • Cantonese

    2.0%
  • Carrier

    2.0%
  • Russian

    1.5%
  • Japanese

    1.5%
  • Urdu

    1.0%
  • Italian

    1.0%
  • Dakota

    1.0%
  • Vietnamese

    0.5%
  • Dutch

    0.5%
  • Hindi

    0.5%
  • Somali

    0.5%
  • Korean

    0.5%
  • Khmer

    0.5%
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Senior Representative

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Senior Representative Education

Senior Representative

Unfortunately we don’t have enough data for this section.

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Full Time
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Top Skills for A Senior Representative

CustomerServiceRepresentativesProceduresFinancialNeedsAnalysisEnsureComplianceNewRepresentativesTerritorySalesGoalsCustomerSatisfactionInboundCallsMedicalRecordsCustomerAccountsOutboundCallsTechnicalSupportLifeInsuranceSafetyPhoneCallsDataEntrySpecialProjectsProliaAudit

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Top Senior Representative Skills

  1. Customer Service Representatives
  2. Procedures
  3. Financial Needs Analysis
You can check out examples of real life uses of top skills on resumes here:
  • Train new Customer Service Representatives to work as a fully functional Customer Service Representative.
  • Ensured production procedures were followed and quality requirements were met.
  • Provided a financial needs analysis for clients that helps them build savings for retirement and become debt free.
  • Review standard operating procedures to ensure compliance with customs import/export procedures.
  • Trained new representatives in the department.

Top Senior Representative Employers

Senior Representative Videos

Career Advice on becoming an Advertising Manager by Nicky S (Full Version)

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