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Senior representative education requirements

Updated January 8, 2025
2 min read
Usually, senior representatives don't need a college education. The most common degree for senior representatives is bachelor's degree with 61% graduates, with only 16% senior representative graduates earning associate degree. Senior representatives who decided to graduate from college often finish University of Phoenix or Arizona State University. Some good skills to have in this position include excellent negotiation, patients and data entry.

Popular senior representative certifications include Certified Professional, Life and Health Insurance Program (CPLHI), Certified Nurse Assistant (CNA), or Certified Pharmacy Technician (CPhT). To improve senior representative qualification and skills, we prepared some online courses to help in senior representative education paths.

What education do you need to become a senior representative?

What degree do you need to be a senior representative?

The most common degree for senior representatives is bachelor's degree, with 61% of senior representatives earning that degree. The second and third most common degree levels are associate degree degree at 16% and associate degree degree at 9%.
  • Bachelor's, 61%
  • Associate, 16%
  • High School Diploma, 9%
  • Master's, 7%
  • Other Degrees, 7%

What should I major in to become a senior representative?

You should major in business to become a senior representative. 34% of senior representatives major in business. Other common majors for a senior representative include communication and psychology.

Best majors for senior representatives

RankMajorPercentages
1Business33.9%
2Communication6.3%
3Psychology6.3%
4Accounting5.8%
5Marketing5.5%

20 best online courses for senior representatives

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1. Salesforce Sales Development Representative

coursera

If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales...

2. HubSpot Sales Representative

coursera

Whether you're completely new to sales and looking to start a new career, or you want to grow in your current sales role, this five-course career training program from the inbound sales experts at HubSpot can help you reach your career goals.\n\nYou’ll start by learning the basics of sales enablement and how sales and marketing teams can collaborate to create and keep relationships with their targeted buyers. You’ll develop data-driven sales goals and influential content to enable you to...

3. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

4. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

5. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

6. Strategies for Senior Housing Communities during COVID-19

coursera

SARS-CoV-2, the virus that causes COVID-19, poses a high risk for senior housing communities and the people who live and work there. The COVID-19 response has largely focused on nursing homes, leaving independent living communities serving older adults in the United States with fragmented guidance on how to respond to COVID-19 challenges. This course provides comprehensive instruction and resources for property owners and managers, senior housing staff, service coordinators and providers,...

7. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

8. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

9. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

10. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

11. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

12. Fundamentals of Insurance - 2

udemy
4.4
(5,370)

Part 2...

13. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

14. Fundamentals of Insurance - 1

udemy
4.4
(8,948)

Part 1...

15. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

16. Financial Accounting & Excel-Comprehensive Accounting Course

udemy
4.3
(736)

Comprehensive accounting course to learn the accounting cycle in a practical way and pick up critical Excel fundamentals...

17. Company Valuation & Financial Modeling

udemy
4.6
(3,485)

Learn comprehensive financial modeling, forecasting and business valuation techniques for Finance professionals...

18. The Complete B2B Sales Masterclass: 6 Courses in 1

udemy
4
(413)

1. Generate Leads, 2. Pitch, 3. Close & Handle Any Objection: Get Certified in Cutting Edge, Non-Pushy B2B Sales System...

19. Tesla Company Analysis: Strategy, Marketing, Financials

udemy
4.7
(838)

Acquire the #1 Skill Needed For Investment banking, Private equity, and Consulting - Company analysis...

20. Principles of Financial Accounting

udemy
4.5
(875)

Learn the complete accounting cycle -recording business transactions to presenting the Balance Sheet & Income Statement...

Average senior representative salary by education level

According to our data, senior representatives with a Master's degree earn the highest average salary, at $82,124 annually. Senior representatives with a Bachelor's degree earn an average annual salary of $74,728.
Senior representative education levelSenior representative salary
Master's Degree$82,124
High School Diploma or Less$55,347
Bachelor's Degree$74,728
Some College/ Associate Degree$60,029

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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