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The differences between senior representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior representative and a client representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $41,785 average annual salary of a client representative.
The top three skills for a senior representative include excellent negotiation, patients and data entry. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Senior Representative | Client Representative | |
| Yearly salary | $56,621 | $41,785 |
| Hourly rate | $27.22 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 107,601 | 238,735 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Senior representatives and client representatives have different pay scales, as shown below.
| Senior Representative | Client Representative | |
| Average salary | $56,621 | $41,785 |
| Salary range | Between $30,000 And $105,000 | Between $28,000 And $60,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Brookfield Properties | IBM |
| Best paying industry | - | Technology |
There are a few differences between a senior representative and a client representative in terms of educational background:
| Senior Representative | Client Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior representatives' and client representatives' demographics:
| Senior Representative | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.9% Female, 54.1% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |