Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior representative and a customer support representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a senior representative include excellent negotiation, patients and data entry. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Senior Representative | Customer Support Representative | |
| Yearly salary | $56,621 | $37,404 |
| Hourly rate | $27.22 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 107,601 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Senior representatives and customer support representatives have different pay scales, as shown below.
| Senior Representative | Customer Support Representative | |
| Average salary | $56,621 | $37,404 |
| Salary range | Between $30,000 And $105,000 | Between $29,000 And $47,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Brookfield Properties | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between a senior representative and a customer support representative in terms of educational background:
| Senior Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior representatives' and customer support representatives' demographics:
| Senior Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.9% Female, 54.1% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |