Senior research consultant job description

You’ll work on the Frontline Technology Strategy User Experience (UX) team which is responsible for conceptualizing and designing UX for employee-facing software applications. You’ll partner with other units to build complicated banking systems impacting 5,000+ employees who use these systems daily. You’ll lead projects, delivering an excellent end-user experience by executing user-centred design thinking and methodologies while integrating corporate brand standards as well as international accessibility guidelines. Whether fixing a defect or building new functionality, you’ll present design recommendations to your agile pod members and stakeholders and sometimes to senior management for sponsorship support.

How You’ll Succeed

· Research Design – Work with stakeholders, designers, scrum masters to pick the right type of study to support projects, taking into account timing of deliverables, information/tools available, project importance/sensitivity, budget, and impact. You can explain the strengths and weaknesses of different research methods to project teams.

· Collaborate - You’ll work closely with a multidisciplinary team and use a mixed-method approach to research and design to develop experiences for our clients and employees. You’ll build strong relationships with stakeholders to help them set a vision for projects, including framing the problems to be solved and defining criteria for project success. You’ll work effectively within constraints, understanding the broader organizational context but also being ready to challenge it when necessary.

· Research and Present – Plan and execute research studies, develop Personas, facilitate discovery sessions, run design thinking workshops, conduct interviews and analyze qualitative and quantitative data. You’ll analyze and translate research data into meaningful insights and powerful stories using artifacts such as customer journey maps, videos and storyboards, executive memos, compelling reports, and townhall presentations that explain unmet needs and present opportunities for change.

• Teamwork– Promote both user-centred and client-centred designs to project peers in a collaborative way. Establish and build healthy working relations and partnerships with stakeholders, Tech partners, vendors and peers to drive research-led design process.

· Leadership - Articulate business value of design research to stakeholders. Provide thought leadership to other UX members and agile pod teams.

Who You Are

· You have a minimum of 8+ years of UX design with at least 4+ on hands-with UX research experience Team or project Lead experience is ideal.

· You have a degree/diploma in design and research such as Behavioural Science, Inclusive Design, Data Science Industrial Design, Business, Information Studies, Cognitive Psychology, Product Design or related fields.

· You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

· You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

· You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

· Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

Your day-to-day will involve:

• Proactively and independently identify high-impact questions from a product or business perspective
• Answer research questions with a strong blend of qualitative and quantitative methods, building upon and synthesizing with all kinds of prior data and knowledge
• Analyze the growth funnel and results across experiments to identify and investigate core barriers and strategic opportunities along the journey for Gold
• Represent the voice of the user throughout the development process, working closely with PMs, data scientists, designers, engineers, marketing strategists, researchers, and leadership
• Clearly communicate your rich research insights, translating findings into strategic and tactical impact for product strategy and leadership
• Collaborate and partner across our outstanding Research community

About you:

• Demonstrated years of qualitative or quantitative research experience; it can either be industry-only, or a combination of proven experience and academic research
• Bachelors Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
• Record of applying your research skills to create product and business impact
• Strong work ethic, excellent organization and communication skills
• Love and care for your craft

Bonus points:

• Experience with product growth models and methods
• Strong quantitative background (e.g. expertise in survey design, inferential analyses, etc.) and understanding of statistics
• Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
• Passion for working and learning in a fast-growing company

CO Residents: In Colorado, the base pay for this position ranges from $126000 to $167000. This role is also eligible for an annual discretionary bonus and participation in Robinhood's equity plan.

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy.

Click here to learn more about Robinhood's Benefits.

Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job's working model.

You could be the one who changes everything for our 26 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

A Senior Customer Experience Researcher is responsible for conducting generative research throughout the design process. To be successful in this role, the researcher must serve as an advocate for our users, utilizing data-driven insights to inform strategy and design decisions. Additionally, a Senior Customer Experience Researcher will be looked at to: Mentor and coach other members of the Customer Experience team. Contribute to research strategy and team best practices.

Lead and execute qualitative and quantitative research through all phases of design to ensure user needs are translated into the final product.

Utilize personas, user flows, and journey maps to help product teams and business owners better understand our users' current experience.
Facilitate workshops, stakeholder meetings, and research sessions.

Partner with UX designers and stakeholders to apply research insights throughout development.

Mentor/coach other Customer Experience Research team members

Lead and socialize research repository, document process, and best practices.

Perform competitive analysis on existing internal applications and software created by 3rd parties.

Ability to create executive style communication deliverables verbally, visually, and in written form preferred

Education/Experience:

+ Bachelor's degree in Human Computer Interaction, Human Factors, Psychology, or equivalent experience required.

+ 5 year of UX research experience required.

+ Proficient with qualitative and quantitative UX research methodologies (including mixed methods, statistical analysis).

+ Strong analytical, problem-solving, and communication skills (both verbal and written).

+ Ability to facilitate workshops, stakeholder meetings, moderate research studies.

+ Ability to manage and prioritize multiple projects independently.

+ Experience with user testing platforms.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

**TITLE:** Sr Customer Experience Researcher

**LOCATION:** Various, California

**REQNUMBER:** 1366850