Senior scheduler job description

The Senior Scheduler will be responsible for effectively managing staffing requests by scheduling and coordinating the assignment of staff to sites in order to ensure appropriately staffing ratios and staff workloads are balanced. They will also be responsible for monitoring the utilization of resources, ensuring alignment of resources with the staffing plans plan, analyzing operational results and promoting the appropriate use of staff within residential programs.
Operationalizing Schedules



Make decisions on staffing issues by working with all levels within the program management team to find solutions for meeting staffing ratios and ensuring appropriate coverage Act as a resource and point of contact for all program managers to mediate conflicts and resolve resource needs that develop within the sites Monitor schedules daily to ensure staff are effectively utilized to support the goal of ensuring ratios. This will entail reviewing available resources and facilitating necessary adjustments to staff deployment to ensure the alignment of resources based on experience, actual staffing needs, supervision needs and geography when appropriate Managing Call-offs and secure replacements Ensure compliance with funder priorities around capacity, staffing ratios, and staff needs Collaborate with program leaders to understand their staffing needs Assist in the development and implementation of scheduling process, improvements and provide information for short-term and longer term strategic decisions for scheduling Communicate with management regarding future needs versus availability, potential staffing issues, and other information to allow the effective deployment of resources Facilitate scheduling meetings as needed, including asking questions to ensure clarity when making recommendations and follow-up on unresolved issues in a timely manner that may require rescheduling of projects and/or staff


Analysis & Reporting



Generate scheduling, utilization and forecasting reports and provide analysis of the data that assists senior leadership in making staffing decisions Identify trends to proactively balance staff assignments while ensuring the programs ability to meet ratio and balance supervision needs Provides various forms of analysis including usage and ratios (as it relates to staffing) Monitor productivity, conflicts, usage, compliance, patterns and levels of need Work directly with program management and training department Career Advisors and staff regarding productivity, training, staffing issues and other concerns Develop, administer and/or participate in scheduling system & process orientation programs for incoming hires Proof, edit and check work for completeness, accuracy and formatting. Verify that scheduling, reporting and other related information is current and accurate Utilize, share and develop best practices


Management Responsibilities



Manages indirectly the resources needed to ensure proper coverage. Will direct resources on where to report. Manages Resource Pool May manage directly a future resource


Qualifications and Essential Job Function:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience: Bachelors' Degree plus three years of relevant experience; or High School Diploma and seven years of related experience; Experience in program scheduling and implementation. Language Skills: Excellent oral and written communication skills. Strong interpersonal skills required. Demonstrated writing skills and competency in quantitative analysis may be required. Analytical Skills: Ability to produce analytics around scheduling and ability to present to leadership Process Improvement: Continuously looking for ways to improve the scheduling process as well as ways for improved productivity. Computer Skills: Proficiency in Microsoft Office especially Word, Excel and Outlook, is required; experience with data entry and reporting functions of database systems; and other software routinely used by Heartland Alliance. General knowledge of Scheduling software is a plus. Other Qualifications: Valid driver's license and use of personal vehicle required.


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. This position demands that the employee be able to talk, hear and maintain close/distance vision. The employee is frequently required to reach with hands and arms.



The employee is occasionally required to stand, walk and sit. The employee must occasionally lift and/or move up to 25 pounds.


Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate. The employee may be exposed to outside weather conditions.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Build security – We are 100% Employee Owned: Be part of something great with your ownership stake in Absher. Start earning shares from day one and watch your retirement savings grow. Employee ownership takes care of the people who have worked hard to help build the business.

Build community – Teamwork, leadership and experience: Absher’s established culture is dedicated to insuring diversity and inclusion. Whether at company celebrations, team building events, or philanthropy programs to give back to our community, our employees say ‘the best thing about Absher is the people, projects and culture.”

Absher Values:

We Care About People

We Are Servant Leaders

We Do Things Right

We Do Right Things

We have an 80-year history of building community. Our primary markets include transit, hospitality, schools, recreational, Department of Defense, as well as working with a variety of commercial and non-profit clients.

Senior Construction Scheduler (Buildings)

Summary of Position

We are looking for a great personality to fit in to our positive people-focused culture. Key skills include:

• P6 proficiency. Experience with Oracle Primavera Cloud would be great.
  
• Experience in scheduling multiple project types including Commercial, Schools, Higher Ed and Federal.
• Able to provide P6 training support to project teams.
• Able to visit project sites as needed to meet with teams.

All our team members must demonstrate a commitment to and promotion of a diverse and inclusive work environment and have a commitment to a safe and injury free work environment through own actions and mentoring others.

Company Benefits

Employee Stock Option Plan

Medical, Dental, Vision

Life and Disability Plans

Paid Time Off and Paid Holidays

Flexible and Remote Work Options

Educational Assistance

401(k) Profit-Sharing

Philanthropy Opportunities

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Absher. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Company
At Intercare, our mission is to empower families through exceptional care. Intercare Therapy is an autism services health care company that was founded in 1979 and is growing rapidly, with almost 800 employees spread throughout twelve offices across five states. We serve almost 900 individuals of all ages who are diagnosed with autism and/or related disorders, and both our clinical and business operations adhere to learning and behavior management principles based on the science of applied behavior analysis (ABA).

At Intercare, we focus on culture, great clinical work, integrity, communication, and adaptability. We prioritize staff satisfaction and are proud to be the highest rated established ABA organization on Glassdoor.

ABA Senior Scheduler
Intercare Therapy, Inc. (ICT) provides evidence-based behavior services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families. As an organization, we strive to be:
- The employer of choice for all staff, by providing a long-term career opportunity, supportive and collaborative organizational culture, and fulfilling individualized professional experience and development, and
- The preferred service provider to our clients, families and funding sources, providing high quality clinical care and high‐touch customer service.

The ABA Senior Scheduler helps optimize staff and client schedules to ensure that Intercare can serve as many clients as possible while ensuring that our clinicians have an outstanding experience. They are responsible for matching appropriate therapists with families in need of services based on multiple factors, including client location, availability, language, and authorized hours.

The ABA Senior Scheduler directly affects employee satisfaction and quality of life by optimizing the employee work schedule and productivity, while minimizing their commute. The ABA Senior Scheduler's work directly impacts client family satisfaction and therapeutic progress by optimizing the speed the client accesses as close to 100% of their authorized therapy hours as possible, with a well-matched clinical team. The ABA Senior Scheduler reports to the Client Experience Manager.

This position requires the candidate be fully vaccinated for COVID-19 pursuant to the California Department of Health guidelines or vaccination requirements set forth by Intercare funding sources.
Primary Responsibilities:Serves staff and client families with professionalism, compassion, and speedy attention Completes review of all new treatment referrals to confirm capacity to accept the referral and shares response with Onboarding CoordinatorMatches therapists to client families with an eye towards creating a cohesive, logical weekly caseload for each therapist Tracks clients awaiting their launch of therapy services, and communicates with families and staff in a complete, prompt, accurate manner (phone and email) about potential start date of services Maintains up-to-date staff and client availability across our practice management system and regional Caseload Grids for assigned territories, including schedule and relevant labels Schedules initial launch of services and sets expectations with family for ongoing communications with IntercareConfirms staff schedules meet labor law requirements (breaks, lunches) Reviews data for new clients and transitions to optimize utilization, partnering with regional Clinical DirectorsProvides clear, timely, actionable information to internal operations and clinical executive team to address staff or family issues and organizational needs Handles caseload-related support (e.g., troubleshoot authorization-schedule discrepancies) Reoccurs appointments in our practice management system upon receipt of authorizations Provides Backup support to the Care Coordinator as needed
Required Skills and Experience:Minimum of 3 years of administrative experience and customer service experience Excellent written and verbal communication skills Demonstrated ability to stay organized across many projects and tasks, prioritize work, and multi-task Strong analytical skills with ability to “think outside the box” when coming up with a solution Savviness in working with angry clients and defusing difficult situations Ability to collaborate to deliver an excellent client experience as part of a team Ability to learn and adapt to new technology platforms Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Passion for helping families access autism therapy services Enjoys creative problem solving
Learn more about us on YouTube!

If you have a BCBA and have experience in any of the following fields, we encourage you to apply:
Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA

Intercare Therapy will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Intercare Therapy supports a diverse workforce and is an Equal Opportunity Employer.