How to hire a senior service coordinator

How to hire a senior service coordinator, step by step

Here's a step-by-step senior service coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior service coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior service coordinator
• Step 8: Go through the hiring process checklist

What does a senior service coordinator do?

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1. Identify your hiring needs

   Before you start hiring a senior service coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect senior service coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents senior service coordinator salaries for various positions.

   Type of Senior Service Coordinator	Description	Hourly rate
   Senior Service Coordinator		$15-29
   Service Lead	A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns... Show more	$23-68
   Coordinator/Manager	A coordinator/manager is a professional who is responsible for supervising the day-to-day operations of a facility by following a set of policies and guidelines. Coordinators/managers collaborate with board members to ensure the overall quality of the facility and maintain inventory levels for all components and parts... Show more	$12-44

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Social Work
   • PowerPoint
   • Community Resources
   • Community Agencies
   • Support Services
   • Social Services
   • Community Services
   • Customer Inquiries
   • Medicare
   • Service Orders
   • Developmental Disabilities
   • Mental Health
   • Medicaid

   Check all skills

   Responsibilities:

   • Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
   • Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
   • Leverage AIX, RHEL, and VIO to architect high-availability solutions to fulfill client SLAs.
   • Coordinate scheduling with internal and contract team members; ensure adherence to SLAs and other requirements.

   More senior service coordinator duties

3. Make a budget

   Including a salary range in your senior service coordinator job description is a great way to entice the best and brightest candidates. A senior service coordinator salary can vary based on several factors:

   • Location. For example, senior service coordinators' average salary in montana is 46% less than in new york.
   • Seniority. Entry-level senior service coordinators earn 47% less than senior-level senior service coordinators.
   • Certifications. A senior service coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a senior service coordinator's salary.

   Average senior service coordinator salary

   $45,658yearly

   $21.95 hourly rate

   ---

   Entry-level senior service coordinator salary

   $33,000 yearly salary

   Updated January 23, 2026

   Average senior service coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$67,139	$32
   2	California	$62,937	$30
   3	District of Columbia	$57,461	$28
   4	Washington	$54,710	$26
   5	New Jersey	$53,864	$26
   6	Pennsylvania	$51,435	$25
   7	Illinois	$49,708	$24
   8	Michigan	$49,331	$24
   9	Oregon	$49,162	$24
   10	Virginia	$48,891	$24
   11	Nevada	$48,064	$23
   12	Arizona	$47,882	$23
   13	Texas	$47,748	$23
   14	Massachusetts	$46,806	$23
   15	Ohio	$45,678	$22
   16	Colorado	$45,495	$22
   17	Minnesota	$44,822	$22
   18	Louisiana	$44,065	$21
   19	Georgia	$43,937	$21
   20	Florida	$43,459	$21

   Average senior service coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Analysis Group	$87,976	$42.30	1
   2	Ernst & Young	$85,353	$41.04	116
   3	BNP Paribas	$83,513	$40.15
   4	Amazon	$82,018	$39.43	14
   5	Chicago Transit Authority	$78,301	$37.64	3
   6	Merck	$77,240	$37.13
   7	Hoffmann-LA Roche Inc	$73,787	$35.47
   8	Capital Group	$65,292	$31.39
   9	Columbia University in the City of New York	$65,080	$31.29	10
   10	Moss Adams	$64,429	$30.98
   11	Deloitte	$63,990	$30.76	113
   12	CVS Health	$60,401	$29.04	128
   13	Service Employees International Union Local 205	$59,105	$28.42	4
   14	Spartanburg Regional Healthcare System	$59,013	$28.37
   15	Cornell University	$58,964	$28.35	7
   16	HNTB	$57,088	$27.45	8
   17	Amyx	$57,019	$27.41	2
   18	Starz	$56,694	$27.26	1
   19	Ricoh	$55,843	$26.85	8
   20	Chubb	$55,666	$26.76	5

4. Writing a senior service coordinator job description

   A senior service coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a senior service coordinator job description:

   Senior service coordinator job description example

   The Senior Coordinator for Deaf and Hard of Hearing Services (D/HHS) at Disability and Access Services (DAS) at Boston University (BU) is responsible for managing delivery of mandated accommodations for Deaf and Hard of Hearing students, faculty, staff, and visitors as required by the Americans with Disabilities Act and other relevant state and federal laws. The Senior Coordinator ensures the consistent delivery of communication access and related services by reviewing consumer need for communication access, implementing and monitoring access services; establishing and maintaining strong relationships with service providers; managing provider schedules with University and consumer needs. The Senior Coordinator facilitates communication access to University events in partnership with offices such as Marketing & Communication, Events and Conferences, Information Services & Technology (IS&T), and other BU offices as necessary. The successful applicant will also work with University IS&T, Learning & Event Technology Services, and outside vendors to coordinate and monitor technical aspects of service delivery
   Required Skills
   
   Fluent in American Sign Language (ASL); bachelor's degree required. Master's degree desirable.
   
   Significant experience evaluating and supporting interpreters. Sensitivity to Deaf consumers' preferences and needs. Must demonstrate ability to establish and maintain long term professional relationships within the local and national interpreter communities. Navigate complex situations with sensitivity. Strong time management skills. Familiarity with University/post-secondary settings and expectations required.
   
   Must be familiar with new and emerging technologies, including but not limited to: Education Fluent in American Sign Language (ASL); bachelors degree required. Masters degree desirable.
   
   Required qualifications:
   
   * Significant experience evaluating and supporting interpreters
   * Sensitivity to Deaf consumers preferences and needs
   * Must demonstrate ability to establish and maintain long term professional relationships within the local and national interpreter communities
   * Navigate complex situations with sensitivity
   * Strong time management skills
   * Familiarity with University/post-secondary settings and expectations required
   * Must be familiar with new and emerging technologies, including but not limited to: Remote CART, Video Remote Interpreting, captioning of digital media
   
   Will work with University IS&T to coordinate technical aspects of service delivery and maintain office D/HH technologies. Must have full understanding of and operate in accordance with Registry of Interpreters for the Deaf (RID) professional and ethical standards. If applicant is also an interpreter, national certification is required.
   
   Please note all newly hired staff and faculty will need to be in compliance with Boston University's COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University's response to COVID-19, please visit the COVID-19 Resources site.
   
   We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

   Copy this example

   

5. Post your job

   To find senior service coordinators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any senior service coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level senior service coordinators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your senior service coordinator job on Zippia to find and recruit senior service coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with senior service coordinator candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior service coordinator

   Once you've selected the best senior service coordinator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new senior service coordinator. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a senior service coordinator?