Senior service coordinator job description

The Senior Coordinator for Deaf and Hard of Hearing Services (D/HHS) at Disability and Access Services (DAS) at Boston University (BU) is responsible for managing delivery of mandated accommodations for Deaf and Hard of Hearing students, faculty, staff, and visitors as required by the Americans with Disabilities Act and other relevant state and federal laws. The Senior Coordinator ensures the consistent delivery of communication access and related services by reviewing consumer need for communication access, implementing and monitoring access services; establishing and maintaining strong relationships with service providers; managing provider schedules with University and consumer needs. The Senior Coordinator facilitates communication access to University events in partnership with offices such as Marketing & Communication, Events and Conferences, Information Services & Technology (IS&T), and other BU offices as necessary. The successful applicant will also work with University IS&T, Learning & Event Technology Services, and outside vendors to coordinate and monitor technical aspects of service delivery
Required Skills

Fluent in American Sign Language (ASL); bachelor's degree required. Master's degree desirable.

Significant experience evaluating and supporting interpreters. Sensitivity to Deaf consumers' preferences and needs. Must demonstrate ability to establish and maintain long term professional relationships within the local and national interpreter communities. Navigate complex situations with sensitivity. Strong time management skills. Familiarity with University/post-secondary settings and expectations required.

Must be familiar with new and emerging technologies, including but not limited to: Education Fluent in American Sign Language (ASL); bachelors degree required. Masters degree desirable.

Required qualifications:

* Significant experience evaluating and supporting interpreters
* Sensitivity to Deaf consumers preferences and needs
* Must demonstrate ability to establish and maintain long term professional relationships within the local and national interpreter communities
* Navigate complex situations with sensitivity
* Strong time management skills
* Familiarity with University/post-secondary settings and expectations required
* Must be familiar with new and emerging technologies, including but not limited to: Remote CART, Video Remote Interpreting, captioning of digital media

Will work with University IS&T to coordinate technical aspects of service delivery and maintain office D/HH technologies. Must have full understanding of and operate in accordance with Registry of Interpreters for the Deaf (RID) professional and ethical standards. If applicant is also an interpreter, national certification is required.

Please note all newly hired staff and faculty will need to be in compliance with Boston University's COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University's response to COVID-19, please visit the COVID-19 Resources site.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

As Rapid7's Senior Workplace Experience Coordinator, you will deliver exceptional customer service on a daily basis by creating a warm and welcoming atmosphere for all of our guests and employees at our brand new, state-of-the-art office space opening in the scenic Sparkman Wharf area.
About the Team
The workplace Experience team provides office management for each location, including events, reception, space planning, and office logistics.

In this role you will:
Reception desk coverage Management of office resources & communications Management of security & office re-entry processes Planning and executing all events and office vibe projects Lead the local new hire experience Guest/Visitor ManagementLeadership and project management for new regional initiatives Office build out & relocation strategy/execution Space planning Landlord communication and coordination Management of existing and new vendor relationships Invoicing and Purchase OrdersPerformance ManagementManagement of Local OpEx budget General upkeep and stocking of all office common areas Incoming and outgoing shipping needs for the office Maintenance of Emergency Preparedness plans Office communication hub - if it isn't our team, we will connect you with the right one!

The skills you will bring:
An amazing attitude - personable, approachable, and always eager to help Great communication skills - you communicate clearly & thoughtfully whether in person or over SlackThe ability to multi-task and demonstrate attention to detailA proactive work ethic - you take ownership of your work!An eagerness to learn. You take feedback well, and apply itA desire to work both independently and on a team

It would be a plus if you have…
Experience in Google Apps is preferred Experience with leading/supporting corporate office moves Prior experience with office coordination/management
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

#LI-JC1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Manage and educate external (Client Accounts- physicians, nurses, office managers, phlebotomists), as well as internal clients (PSC/IOP, Sales, Client Service) staff, in order to build relationships that positively impact our customer. Responsible for the education and account management of customers, with efforts and emphasis to reduce bad debt, Medicare Limited Coverage Policy write-offs, missing information, and third party denials.

Responsible for representing Quest Diagnostics to our clients in a professional manner; maintaining, improving and enhancing the client's billing experience in order to ensure high quality and personal customer service.

* Manage and educate BU top-opportunity External/Internal Clients on any area of concern. Billing Service Specialist will be responsible for trending and measuring and then communicating to the BU management and Action teams the top opportunities. This should include areas such as Direct Patient Billing, Bill Transfers, Insurance Rejection Reports, Missing Information, Bad Debt and MLCP needs. The results of the customer education process must also be measured and communicated.

* Client visits will be conducted as part of the job responsibilities. Account visits will be prioritized based on bad debt, MLCP, missing information/ABN status, denials, may be based on geographic location, and or other billing or Business Unit need.

* Coordinate with BU Sales Department any collaborative client visits that may be required. Act as liaison for customer problems as necessary and communicate those to the appropriate person or department. Act as customer's contact for any billing related issues as assigned.

* Provide training to new BU Sales Representatives, new PSC and IOP staff, etc during New Employee Orientation and any retraining as necessary.
* Position is responsible for improvements to defined goals.
* Must have the ability to develop and sustain good customer relationships.
* Must have strong planning and organizational skills along with strong problem solving skills.
* Excellent written and oral communication skills. Must be able to work independently, as well as part of a goal oriented team.
* Other duties as assigned, such as annual ICD, CPT changes, special projects, etc.

QUALIFICATIONS

Required Work Experience:

3 years related experience

Preferred Work Experience:

N/A

Physical and Mental Requirements:

Ability to sit or stand for long periods of time.

Knowledge:

* Previous successful experience with customer problem resolution.
* Strong PC and billing systems skills and working with spreadsheet applications and data bases

Skills:

* Requires valid driver's license and maintains an MVR that meets Quest Diagnostics guidelines, for travel
* Ability to develop and sustain good customer relations
* Strong planning and organization skills
* Ability to work independently
* Strong problem solving skills
* Excellent written and communication skills

EDUCATION

Bachelor's Degree(Required)

LICENSECERTIFICATIONS

Valid driver's license(Required)