Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior service coordinators and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior service coordinator and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $45,658 average annual salary of a senior service coordinator.
The top three skills for a senior service coordinator include customer service, social work and powerpoint. The most important skills for a service lead are food service, food safety, and exceptional client.
| Senior Service Coordinator | Service Lead | |
| Yearly salary | $45,658 | $83,844 |
| Hourly rate | $21.95 | $40.31 |
| Growth rate | 12% | -4% |
| Number of jobs | 44,407 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A Senior Service Coordinator works to ensure that clients get to receive optimal services. Although the extent of their responsibilities depends on their place or industry of employment, it typically includes understanding service and product specifications, conducting extensive research and analysis, monitoring services to identify their strengths and weaknesses, and implementing solutions against problem areas. They must also liaise with internal and external parties, assess programs, and resolve issues and concerns, ensuring client satisfaction. As a Senior Service Coordinator, it is essential to lead junior coordinators while promoting and enforcing company policies and regulations.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Senior service coordinators and service leads have different pay scales, as shown below.
| Senior Service Coordinator | Service Lead | |
| Average salary | $45,658 | $83,844 |
| Salary range | Between $33,000 And $62,000 | Between $49,000 And $142,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Analysis Group | Meta |
| Best paying industry | Media | - |
There are a few differences between a senior service coordinator and a service lead in terms of educational background:
| Senior Service Coordinator | Service Lead | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between senior service coordinators' and service leads' demographics:
| Senior Service Coordinator | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 30.3% Female, 69.7% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |