What does a senior service coordinator do?
A Senior Service Coordinator works to ensure that clients get to receive optimal services. Although the extent of their responsibilities depends on their place or industry of employment, it typically includes understanding service and product specifications, conducting extensive research and analysis, monitoring services to identify their strengths and weaknesses, and implementing solutions against problem areas. They must also liaise with internal and external parties, assess programs, and resolve issues and concerns, ensuring client satisfaction. As a Senior Service Coordinator, it is essential to lead junior coordinators while promoting and enforcing company policies and regulations.
Senior service coordinator responsibilities
Here are examples of responsibilities from real senior service coordinator resumes:
- Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
- Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
- Leverage AIX, RHEL, and VIO to architect high-availability solutions to fulfill client SLAs.
- Coordinate scheduling with internal and contract team members; ensure adherence to SLAs and other requirements.
Senior service coordinator skills and personality traits
We calculated that 36% of Senior Service Coordinators are proficient in Customer Service, Social Work, and PowerPoint. They’re also known for soft skills such as Communication skills, Compassion, and Interpersonal skills.
We break down the percentage of Senior Service Coordinators that have these skills listed on their resume here:
- Customer Service, 36%
Maintained and surpassed department quality standards of 99% accuracy through quality customer service and accurate financial transactions.
- Social Work, 9%
Worked in conjunction with social workers, patient families, and nurses to assure patient needs where being met.
- PowerPoint, 5%
Experience using Casetracker Dynamo, RightFax, Adobe, Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Office.
- Community Resources, 4%
Created and maintained a caseload and database of clients, case notes, their status and other community resources.
- Community Agencies, 4%
Interfaced with funding and community agencies to strengthen relationships and communication.
- Support Services, 3%
Provided support services and counseling services for clients and their families to address school and non-school related concerns.
Common skills that a senior service coordinator uses to do their job include "customer service," "social work," and "powerpoint." You can find details on the most important senior service coordinator responsibilities below.
Communication skills. To carry out their duties, the most important skill for a senior service coordinator to have is communication skills. Their role and responsibilities require that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Senior service coordinators often use communication skills in their day-to-day job, as shown by this real resume: "complete monthly mandated reporting to ensure communication quality assurance support services specialist and regional portfolio leaders. "
Compassion. Another soft skill that's essential for fulfilling senior service coordinator duties is compassion. The role rewards competence in this skill because "social and human service assistants often work with people who are in stressful and difficult situations." According to a senior service coordinator resume, here's how senior service coordinators can utilize compassion in their job responsibilities: "displayed compassionate and friendly character in helping patients feels comfortable as possible before, during, and after the procedure. "
Interpersonal skills. senior service coordinators are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to senior service coordinator responsibilities, because "social and human service assistants must make their clients feel comfortable discussing sensitive issues." A senior service coordinator resume example shows how interpersonal skills is used in the workplace: "executed member and guest check-in provided customer service and assistance with billing and sales processed large monetary transactions developed excellent interpersonal/communication skills"
Organizational skills. For certain senior service coordinator responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a senior service coordinator rely on this skill, as "social and human service assistants must often complete lots of paperwork and work with many different clients." For example, this snippet was taken directly from a resume about how this skill applies to what senior service coordinators do: "ensured quality assurance and compliance with organizational standards among direct reports. "
Problem-solving skills. Another common skill required for senior service coordinator responsibilities is "problem-solving skills." This skill comes up in the duties of senior service coordinators all the time, as "social and human service assistants help clients find solutions to their problems." An excerpt from a real senior service coordinator resume shows how this skill is central to what a senior service coordinator does: "execute daily crisis intervention strategies, problem solving skills, and conflict resolution abilities. "
Time-management skills. Another skill commonly found on senior service coordinator job descriptions is "time-management skills." It can come up quite often in senior service coordinator duties, since "social and human service assistants often work with many clients." Here's an example from a resume of how this skill fits into day-to-day senior service coordinator responsibilities: "assist family with selecting and evaluation site and ensuring that the child is evaluated within the early intervention timeline. "
The three companies that hire the most senior service coordinators are:
- Deloitte100 senior service coordinators jobs
- Ernst & Young50 senior service coordinators jobs
- Wells Fargo15 senior service coordinators jobs
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Compare different senior service coordinators
Senior service coordinator vs. Service lead
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
There are some key differences in the responsibilities of each position. For example, senior service coordinator responsibilities require skills like "e-verify," "social work," "community resources," and "community agencies." Meanwhile a typical service lead has skills in areas such as "food service," "food safety," "exceptional client," and "client service." This difference in skills reveals the differences in what each career does.
On average, service leads reach lower levels of education than senior service coordinators. Service leads are 6.9% less likely to earn a Master's Degree and 0.5% less likely to graduate with a Doctoral Degree.Senior service coordinator vs. Coordinator/manager
A coordinator/manager is an individual who is responsible for supervising the day-to-day operations of a facility by following a set of policies and guidelines. Coordinators/managers collaborate with board members to ensure the overall quality of the facility and maintain inventory levels for all components and parts. They negotiate with vendors on contracts and fees as well as provides the overall budget for facility projects. Coordinators/managers must also train staff and employees regarding facility procedures and safety codes.
In addition to the difference in salary, there are some other key differences worth noting. For example, senior service coordinator responsibilities are more likely to require skills like "customer service," "e-verify," "pre sales," and "community agencies." Meanwhile, a coordinator/manager has duties that require skills in areas such as "patients," "patient care," "oversight," and "discharge planning." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Coordinator/managers tend to reach similar levels of education than senior service coordinators. In fact, they're 2.7% less likely to graduate with a Master's Degree and 0.5% more likely to earn a Doctoral Degree.Senior service coordinator vs. Customer service leader
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
The required skills of the two careers differ considerably. For example, senior service coordinators are more likely to have skills like "e-verify," "social work," "pre sales," and "community resources." But a customer service leader is more likely to have skills like "basic math," "pos," "sales floor," and "store management."
Customer service leaders earn the highest salary when working in the transportation industry, where they receive an average salary of $34,987. Comparatively, senior service coordinators have the highest earning potential in the media industry, with an average salary of $68,616.Most customer service leaders achieve a lower degree level compared to senior service coordinators. For example, they're 12.1% less likely to graduate with a Master's Degree, and 0.7% less likely to earn a Doctoral Degree.Senior service coordinator vs. Customer service supervisor
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Types of senior service coordinator
Updated January 8, 2025
