Senior service desk technician job description

• Under general supervision, monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques.
• May interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
• May assist with installation of terminals and associated hardware.
• May provide LAN server support.

Basic Qualifications:

• Requires strong knowledge of PC/LAN communications hardware/software, in a multi-protocol environment, and network management software.
• Typically requires two to four years experience in data communications troubleshooting
• A Bachelor's Degree in a technical or business related field (Mathematics, Engineering, CS, Business Administration)
• 5+ years' experience working in data center product or program management or business planning, partnering with cross functional teams i.e. technical, commercial sales, policy, finance, and legal
• Knowledge of data centers technical engineering requirements

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
• We are committed to our customers by driving and sustaining Service Delivery Excellence
• We are committed to give back to our Community , help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Marsh McLennan is seeking candidates for the following position based in the Louisville office:

Senior Service Desk Technical Support Analyst

What can you expect?

* In this role you will add value as an individual contributor within the Global Service Desk
* You will support end users, diagnose, report, and resolve application problems

What is in it for you?

* A company with a strong brand and strong results to match
* Culture of internal mobility, collaboration and valued partnership with HR from the business
* Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution
* Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
* Generous paid time off for vacation, sick, company holidays and time to give back to your community
* Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations

We will count on you to:

* Provide Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
* Install, maintain and troubleshoot hardware/software according to company standards; reconfigure existing systems and/or perform system upgrades as required.
* Log all issues with appropriate documentation as requested by Level II and III support teams.
* Route calls to appropriate support teams as per described troubleshooting steps.
* Monitor and escalate issues until resolution, closure or the appropriate group has accepted.
* Operate in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
* Participate in projects as assigned.

What you need to have:

* Strong communication skills both written and verbal
* Strong customer service skills
* Ability to work some weekends would be required

What makes you stand out?

* 3-5 years of customer service experience (help desk / support experience preferred)
* Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in 130 countries. With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK.

Marsh McLennan and its Affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.