Senior service desk technician vs level senior technician

Differences between senior service desk technician and level senior technician duties and responsibilities

Senior service desk technician example responsibilities.

• Best-Inform administrator managing application from UNIX server.
• Deploy software via SCCM, under supervision.
• Administer users in the VPN system by addingemoving remote access.
• Update group policy for end users utilizing SCCM for remote access.
• Deploy new workstations and printers, installing OS, application, drivers.
• Provide for solutions to computer, network, or VoIP relate problems.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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