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Top 50 Senior Service Desk Technician Skills

Below we've compiled a list of the most important skills for a Senior Service Desk Technician. We ranked the top skills based on the percentage of Senior Service Desk Technician resumes they appeared on. For example, 11.1% of Senior Service Desk Technician resumes contained Hardware Issues as a skill. Let's find out what skills a Senior Service Desk Technician actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Senior Service Desk Technician

1. Hardware Issues
demand arrow
high Demand
Here's how Hardware Issues is used in Senior Service Desk Technician jobs:
  • Provide Tier 2 support and assist Tier1 Colleagues in troubleshooting software and hardware issues.
  • Support internal and external users with software and hardware issues, and installations.
  • Provided troubleshooting for software and hardware issues on workstations.

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2. Desktop
demand arrow
high Demand
Here's how Desktop is used in Senior Service Desk Technician jobs:
  • Provided expert solutions, customer service, and troubleshooting for desktop applications and operating systems.
  • Image deployment and package creation/management MAC/Desktop.
  • Perform laptop, desktop and VDI services including imaging, software installations, troubleshooting, VPN access, and system administration.
  • Perform advance diagnosis and resolution of complex desktop/laptop and network related issues for (10,000+) end-users in over 30 countries.
  • Advanced skill set for troubleshooting of desktop, file management, profile, file management, and Active Directory issues.
  • Assisted 6,500+ users in North America region including Mexico- laptop/desktop/tablet deployments to multiple sites for new hires and international transfers.
  • Performed Level 1 and 2 desktop support for all Windows and Mac platforms along with Android and Apple devices.
  • Provided direct desktop support to a campus of 30,000 students and 2,500 computers while maintaining network viability.
  • Utilize Windows Remote Assistance and Remote Desktop takeover tools to troubleshoot customer s technical issues.
  • Supported my teammates with advanced PC and desktop application support to local and remote users.
  • Worked with local desktop support techs in configuration of hardware and software installations.
  • Utilized remote control tools for trouble-shooting desktop and laptop computers.
  • Supported various models of Dell Laptops and Desktops.
  • Provided desktop support for 75+ users.
  • Provided 2nd line desktop support.
  • Repair Dell desktops and laptops.
  • Provided remote IT service and support to users through SCCM 2012 Remote Tools and Citrix Desktop Director.
  • Provided support for Citrix virtual desktop environments for corporate and POS environments.
  • Support Lenovo laptops, HP desktops running both Intel and AMD processors.
  • Resolve desktop performance issues, eliminate viruses and malware.

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8 Desktop Jobs

No jobs at selected location

3. Remote Access
demand arrow
high Demand
Here's how Remote Access is used in Senior Service Desk Technician jobs:
  • Updated group policy for end users utilizing SCCM for remote access.
  • Support remote access using F5 Networks and SecurID tokens.
  • Supported remote access using Cisco/VPN SecurID.
  • Administer users in the VPN system by addingemoving remote access.

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5 Remote Access Jobs

No jobs at selected location

4. Service Desk
demand arrow
high Demand
Here's how Service Desk is used in Senior Service Desk Technician jobs:
  • Administered service desk customer programs and recommend/deliver new programs to meet business requirements.
  • Managed and supported all service incidents either personally or via the Service Desk, through to successful completion and user satisfaction.
  • Assist with transition of local service desk operations for global Fortune 500 company to global service desk model.
  • Established policies and procedures and conveyed tactics to help meet the Service Desk day to day organizational objectives.
  • Utilized my leadership skills, abilities and attributes whenever the Service Desk Supervisor wasn't present.
  • Created training guides to assist technicians with common service desk issues which reduced training time.
  • Resolve IT Service Desk requests / incidents via telephone, ticketing system and email.
  • Carried out tactics to help meet the Service Desk day to day organizational objective.
  • Lead team for a complete restructure of service desk and process and practices.
  • Be the second point of contact for Service Desk staff regarding technical inquiries.
  • Promoted from Service Desk Technician (Tier 1) within 5 months.
  • Engaged in the comprehensive training and development of future Service Desk Technicians.
  • Provide training in all areas of the for Service Desk new hires.
  • Trained new Service desk technicians to perform daily duties.
  • Worked as the Senior Tech on the service desk.
  • Promoted to Senior Technical Service Desk Technician.
  • Provided documentation and training to peer/junior service desk technicians on software/hardware issues.
  • Answered incoming calls, responded to e-mails from our service desk inbox.
  • Conduct operations in support of Service Desk (I.E.
  • Contribute to Service Desk Knowledgebase concerning resolution of support issues Setup user accounts and participate in various projects as requested.

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5. Active Directory
demand arrow
high Demand
Here's how Active Directory is used in Senior Service Desk Technician jobs:
  • Provided Networking and Active Directory resolutions on a secured network.
  • Perform user account administration through Active Directory.
  • Use of Microsoft ADMT (Active Directory Migration Tool) to migrate users, computers and groups to the HID domain.
  • Configured and maintained Active Directory accounts and group permissions for 18,000 users and 3,000 stores and warehouses.
  • Planned and rolled out new KACE client using GPO, Active Directory and sneaker net.
  • Managed account creation and sunset of accounts in Exchange and Active Directory.
  • Managed hundreds of unique users and groups in Active Directory.
  • Modify Active directory objects, DNS and DHCP troubleshoot.
  • Reset Passwords through Active Directory and Oracle Identity Manager.
  • Manage User and Computer accounts in Active Directory.
  • Administer Active Directory and RSA accounts.
  • Managed and maintained Active Directory Accounts.
  • Experience with using Active Directory to correct customers account information and troubleshoot logon problems.
  • Developed organizational units in Active Directory and managed user security with group policies.
  • Managed Active Directory objects such as new user provisioning and deletions.
  • Perform bi-annual audits of Active Directory objects and user permissions.
  • Manage and maintain active directory national IT access and compliance that include 2 factor authentication and Symantec encryption.

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6. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Senior Service Desk Technician jobs:
  • Analyze and coordinated a resolution to networking problems while providing technical support guidelines through documentation.
  • Provided senior technical support to both in-house staff and user departments for all network applications.
  • Acted as first point of contact for hardware and software technical support services.
  • Assisted Technical Support and Network in client conversions, new installations and upgrades.
  • Provide consistent high quality technical support for Visa Inc. applications & infrastructure.
  • Managed call flow and responded to technical support needs of customers.
  • Provided technical support to the corporate environment of 27,000 users.

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18 Technical Support Jobs

No jobs at selected location

7. Trouble Tickets
demand arrow
high Demand
Here's how Trouble Tickets is used in Senior Service Desk Technician jobs:
  • Sustained a high resolution rate of trouble tickets while maintaining an above satisfactory talk time per call.
  • Opened trouble tickets for about 200 emails a day and an average of 20 incoming calls.
  • Monitor ticketing system, assign and work trouble tickets.

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8. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Senior Service Desk Technician jobs:
  • Provided timely and responsive quality customer service and support to internal and external customers.
  • Established and maintained good relations with the user community by providing superior customer service.
  • Provide low to moderate level of customer service support for office automation applications.
  • Provided quality customer service through inbound calls from internal and external customers.
  • Provided excellent customer service, technical writing and organizational skills.
  • Contributed articles to knowledge base tools and functionality to support IT Customer Service team in resolves customer related issues.
  • Delivered customer service- supported applications for employees, suppliers, and vendors.
  • Received Kudos Awards for outstanding customer service and team work.
  • Maintained Customer Service rating of 4.81 out of 5.
  • Provided customer service to all users and staff.

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191 Customer Service Jobs

No jobs at selected location

9. Windows XP
demand arrow
high Demand
Here's how Windows XP is used in Senior Service Desk Technician jobs:
  • Deployed Windows XP Pro, 7 - Enterprise and Professional.
  • Install software for Windows XP and Windows 7.

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10. Setup
demand arrow
high Demand
Here's how Setup is used in Senior Service Desk Technician jobs:
  • Trained junior service desk members on customer's needs and setups.
  • Manage the setup of new hires as needed.
  • Facilitated a desk setups for new hires, moves, and domestic/international transfers within and outside of Parsippany HQ.
  • Assisted in setup and configuration of new helpdesk software and procedures.
  • 10.Supported Admin/End-User with profile setup in outlook [ ] Renaming of OST files also performed.
  • 13.Assited with Calendar issues with conflict rooms and delegate setup.

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23 Setup Jobs

No jobs at selected location

11. Network Printers
demand arrow
high Demand
Here's how Network Printers is used in Senior Service Desk Technician jobs:
  • Installed and troubleshoot local and network printers remotely.

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12. Citrix
demand arrow
high Demand
Here's how Citrix is used in Senior Service Desk Technician jobs:
  • Work with the DLA IT department to troubleshoot issues with their Citrix client deployed on user work stations.
  • Assist users in setting up and configuring their Citrix client for DLA and DCMO operations.
  • Supported Call Center agents using Active Directory and Citrix thin client.
  • Experience in UNIX and Citrix environments.
  • Reconcile issues in Citrix, Microsoft Office, Facets, Macess, and other Medicare- and Medicaid-related software.

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13. Laptops
demand arrow
high Demand
Here's how Laptops is used in Senior Service Desk Technician jobs:
  • Performed troubleshooting and support in building computers/laptops and other technical equipment for all CALIBRE users and sub-contract users.
  • Provided support and hosting of AV Live Meetings including projectors and laptops scheduled as needed.
  • Manage Dell laptops for corporation.

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14. Phone Calls
demand arrow
high Demand
Here's how Phone Calls is used in Senior Service Desk Technician jobs:
  • Respond to telephone calls, email and personnel requests for technical support.
  • Enter service tickets from phone calls, emails and in person.

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10 Phone Calls Jobs

No jobs at selected location

15. VPN
demand arrow
average Demand
Here's how VPN is used in Senior Service Desk Technician jobs:
  • Performed VPN connectivity support using Juniper Network Connect and Java.
  • Created 'How To' documents for employees experiencing VPN connectivity issues.
  • Fixed VPN NRAS/Anyconnect for remote users.

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1 VPN Jobs

No jobs at selected location

16. Service Requests
demand arrow
average Demand
Here's how Service Requests is used in Senior Service Desk Technician jobs:
  • Process service requests received via telephone, voice mail and email to help resolve client based software and operating systems issues.
  • Respond to technical service requests including logging, tracking, research, resolution or dispatch and follow up.
  • Demonstrate ability to independently understand, troubleshoot, and resolve most types of Service Requests.

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17. User Accounts
demand arrow
average Demand
Here's how User Accounts is used in Senior Service Desk Technician jobs:
  • Created user accounts and administrative accounts using Active Directory and Exchange Management Console.
  • Create and administer end-user accounts and permissions in response to account requests, in accordance with ITS department rules and policies.
  • Assisted users with a number of higher level issues, from issues with computers, to user accounts.
  • Create user accounts for new users and configure IT equipment.
  • Set up and maintained user accounts in Active Directory.
  • Maintain user accounts and passwords in Active Directory.
  • Create and updates user accounts creation as needed.
  • Unlock user accounts, reset passwords.
  • Managed User Accounts on Windows Server Platform (Creation, Deletion, Permissions, and VPN Access).

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18. Desk Support
demand arrow
average Demand
Here's how Desk Support is used in Senior Service Desk Technician jobs:
  • Provide computer Help Desk support via telephone and e-mail communications with end-users in English and Spanish.
  • Performed Help Desk/Service Desk support for Headquarters and Southwest Airlines Airport stations.
  • Provided Air Force JWICS Enterprise Level Help Desk Support.
  • Provide analysis help desk support.

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19. Sccm
demand arrow
average Demand
Here's how Sccm is used in Senior Service Desk Technician jobs:
  • Deployed software to CALIBRE customers at MP and remotely via SCCM.
  • Deploy software via SCCM, under supervision.
  • Created and deployed images using Norton Ghost Upgraded entire company of Harmon Inc. to Windows 7 using Ghost and SCCM.

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20. Mac
demand arrow
average Demand
Here's how Mac is used in Senior Service Desk Technician jobs:
  • Supported users with all OS platforms such as Windows, Linux, MAC, and Mainframe based OS's.
  • End User Service support including Networking, Printers, Software, Setup & Support of Mac OSX environment.
  • Used personal VDI machines for testing new software changes as to properly give a 1st call resolution.
  • Troubleshooted hardware, software and connectivity issues for a mixed MAC and Windows environment.
  • Provide Mac OS X support to all senior executive staff and software developers.
  • Spearheaded full data transfer and refresh for >80 corporate Mac users.
  • Worked with both Mac OS and Windows users.
  • Supported all environments (XP, 7, 2003-2012, IOS, Android, Mac) in a BOYD environment.
  • Full VDI (Virtual machine) support.
  • Support Windows workstations, Blackberry PDAs, printers, copiers, scanners and fax machines.
  • Leverage VMware workstation to build virtual machines for testing software configuration prior to rollout to production environment.
  • Light MAC Support * Android/IPad/IPhone/Blackberry Support including configuration and integration of devices with the email system * VMware administration * Firewall Support

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43 Mac Jobs

No jobs at selected location

21. Desk Level
demand arrow
average Demand
Here's how Desk Level is used in Senior Service Desk Technician jobs:
  • Served as Senior Team Member of USDA/RMA National Service Desk Level 3 support.
  • Service Desk Level 2 Support Single point of contact to report hardware and software problems or take inquiries.

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22. OS
demand arrow
average Demand
Here's how OS is used in Senior Service Desk Technician jobs:
  • Interfaced with other LOS (Lines of Service) Managers/Supervisors to coordinate/address cross functional issues/resolutions.
  • Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.
  • Performed research and diagnosis, documentation and resolution of technical issues.
  • Created technical documentation for application use\installation and training purposes.
  • Diagnose and resolve network connectivity problems.
  • Diagnosed DSL installation and connectivity problems.
  • Assumed special projects, most of which directed by Chief Information Officer or IT Director.
  • Created and managed distribution lists and shared mailboxes for users in Microsoft Exchange.
  • Configured Android, OS and Blackberry mobile devices with corporate email accounts.
  • Provided information to both prospective and current students and families.
  • Lead and guided resources to implement those tactics.
  • Diagnose and resolve client / server issues.
  • Resolved and closed 50% of the 80+ tickets in the queue in the first month.
  • Developed Lifecycle Management Process comprising intake, management, disposition of computer assets.
  • Maintained mobile network access through MaaS360, Exchange ActiveSync, and Cisco AnyConnect for iOS and Android devices.
  • Used software such as Symantec Ghost to create images for mass deployment which reduced costs and deployment time.
  • Project-managed the IT requirements, installation and support of a newly constructed hospital wing.
  • Turned in to a full time position with Siemens IT Services.
  • Loaded and managed all iOS devices using Air-Watch.
  • Organized across Programs in a matrixed environment with government, contactor and sub-contractor team members.

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17 OS Jobs

No jobs at selected location

23. Escalate
demand arrow
average Demand
Here's how Escalate is used in Senior Service Desk Technician jobs:
  • Assist in resolving issues escalated to Level 2 and 3 Technicians by Level 1 and 2 Support Technicians.
  • Monitor daily ticket flow to make sure all issues are properly researched, updated, resolved or escalated.
  • Create tickets and escalate to designated team to assist with issues that are beyond scope of support.
  • Escalate issues as necessary to ensure requests are addressed in a timely and efficient manner.
  • Initiate, troubleshoot, resolve, and escalate client incidents/requests; ensuring client satisfaction.
  • Escalated non related level 2 Messaging INC s to Level 3 support.
  • Escalated issues as needed and maintained communication with customer and Technical teams.
  • Interacted with customer base to resolve any escalated issues.
  • Identified and escalated priority issues within the call center.
  • Process and Resolve or escalate to Tier-II /Tier-III.
  • Tracked, reported and escalated issues with Remedy.
  • Created, escalated and managed tickets via Service-now ticketing system ensuring SLAs have been met.
  • Escalate issues to onsite management and centralized resources as appropriate.
  • Escalate incidents in a timely manner per support procedures.

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1 Escalate Jobs

No jobs at selected location

24. Sharepoint
demand arrow
average Demand
Here's how Sharepoint is used in Senior Service Desk Technician jobs:
  • Supported 2000 different applications and used Microsoft SharePoint upload document.
  • Perform SharePoint administration for all internal users and external clients.
  • Work within SharePoint help users find data easily and efficiently, as well as uploading and editing document in SharePoint.

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5 Sharepoint Jobs

No jobs at selected location

25. Voip
demand arrow
average Demand
Here's how Voip is used in Senior Service Desk Technician jobs:
  • Provided for solutions to computer, network, or VoIP related problems.
  • Use Cisco Call Manager to assign / troubleshoot VOIP extensions.
  • Manage Windows Servers and the Mitel VOIP phone system in the local NJ office location and Secaucus NJ Data Center.

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26. IP
demand arrow
average Demand
Here's how IP is used in Senior Service Desk Technician jobs:
  • Installed, configured and maintained appropriate workstation network communications equipment and software to support departmental requirements.
  • Trained how to use Cisco teleconferencing equipment.
  • Manage wired and wireless network equipment and troubleshoot wiring issues by tracing wiring with Fluke equipment.
  • Participated in the conversion and systems testing of several acquired institutions including the Whitney Bank.
  • Performed preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Handled calls, worked different queue's to assist users through multiple issues.
  • Created multiple scripts with PowerShell to run daily reports and complete daily tasks.
  • Provided leadership, training and guidance to IT Support staff as needed.
  • Performed Tier I and II troubleshooting for computers and attached peripherals.
  • Implemented and monitored change scripts on production and test systems.
  • Provide subject matter expertise and training for equipment and procedures.
  • Purchased all computer and IT equipment for entire company.
  • Reset passwords for multiple systems.
  • Deployed new computer equipment as instructed Performed basic network troubleshooting to isolate and diagnose common network problems
  • Served as Site Information Assurance Officer (IAO) to ensure compliance with DoD requirements Reduced downtime for executive level leadership.
  • Fielded customer support requests originating from multiple telephone queues, emails, voicemails, and instant messaging.
  • Manage workload via the TrackIT and Alloy Helpdesk tools to manage trouble tickets and inventory equipment.
  • Provided Blackberries, iPhones, iPads, and Androids mobile devices support and troubleshooting as needed by MDTA management.
  • Support mobile device such as iPhones, Android phones, Blackberries, iPads and other Tablets.
  • Provided onsite and remote support to telecommunications, Avaya IP Telephones and remote users equipment as needed.

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45 IP Jobs

No jobs at selected location

27. Level Support
demand arrow
average Demand
Here's how Level Support is used in Senior Service Desk Technician jobs:
  • Worked with Tier II level support to troubleshoot and resolve issues.

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28. Information Technology
demand arrow
average Demand
18 Information Technology Jobs

No jobs at selected location

29. Microsoft Windows
demand arrow
average Demand
Here's how Microsoft Windows is used in Senior Service Desk Technician jobs:
  • Conducted data entry with Sabre Applications and Microsoft Windows.

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30. Software Applications
demand arrow
low Demand
Here's how Software Applications is used in Senior Service Desk Technician jobs:
  • Demonstrated use of various hardware devices and software applications as requested by the end user community.

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4 Software Applications Jobs

No jobs at selected location

31. Desk Technicians
demand arrow
low Demand
Here's how Desk Technicians is used in Senior Service Desk Technician jobs:
  • Provide assistance and training to other Help Desk technicians in solving more advanced user problems and inquiries.

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32. PCS
demand arrow
low Demand
Here's how PCS is used in Senior Service Desk Technician jobs:
  • Diagnose and repair PCs for both hardware and software problems.
  • Answered phones diagnosed and fixed PCs remotely using Go-To-Assist.
  • Diagnosed all aspects of PC hardware for Micron PCs.
  • Set up and installed PCs.
  • Planned and over saw PC Rollout of over 200 PCs.

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4 PCS Jobs

No jobs at selected location

33. Password Resets
demand arrow
low Demand
34. Itil
demand arrow
low Demand
35. SLA
demand arrow
low Demand
Here's how SLA is used in Senior Service Desk Technician jobs:
  • Ensured Service Level Agreements (SLA) were met while also meeting client satisfaction.

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1 SLA Jobs

No jobs at selected location

36. RDP
demand arrow
low Demand
37. Computer System
demand arrow
low Demand
Here's how Computer System is used in Senior Service Desk Technician jobs:
  • Administer the Altiris CMS management suite to remotely manage and deploy computer systems and software packages.

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2 Computer System Jobs

No jobs at selected location

38. Administrative Tools
demand arrow
low Demand
39. Lotus Notes
demand arrow
low Demand
Here's how Lotus Notes is used in Senior Service Desk Technician jobs:
  • Provided assistance with different applications such as Remedy SRS, ESMT, Lotus Notes, Microsoft applications, and windows 7.
  • Support Blackberry devices and configure to work with Lotus Notes 8.5.1.
  • Fixed issues with Lotus Notes 8.5.1, i.e.
  • Used remote assistant tool to reinstall different applications such as Lotus notes and Microsoft applications.

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40. Computer Software
demand arrow
low Demand
Here's how Computer Software is used in Senior Service Desk Technician jobs:
  • Answered users' inquiries regarding computer software and hardware operation to resolve problems.

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1 Computer Software Jobs

No jobs at selected location

41. Application Support
demand arrow
low Demand
Here's how Application Support is used in Senior Service Desk Technician jobs:
  • Provided daily MDTA application support and administration of application access and permissions.
  • Created documentation for application support for IT.

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2 Application Support Jobs

No jobs at selected location

42. Linux
demand arrow
low Demand
Here's how Linux is used in Senior Service Desk Technician jobs:
  • Assembled and configured workstations with Apple, Windows, and Linux operating systems.

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12 Linux Jobs

No jobs at selected location

43. Client Issues
demand arrow
low Demand
Here's how Client Issues is used in Senior Service Desk Technician jobs:
  • Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.
  • Utilize ticketing system to resolve and reroute client issues.
  • Assess and resolve client issues within Citrix based environment.

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3 Client Issues Jobs

No jobs at selected location

44. File Management
demand arrow
low Demand
Here's how File Management is used in Senior Service Desk Technician jobs:
  • Demonstrate advanced skills during rapid analysis and troubleshooting of desktop, file management, profile, and Active Directory issues.

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45. ESD
demand arrow
low Demand
Here's how ESD is used in Senior Service Desk Technician jobs:
  • Complied with documented procedures for IT service restoration by adhering to ESD policies and procedures relative to problem analysis and resolution.
  • Crew Chief's and Tier 2 contacts to developing NetCOP Dashboard for the ESD as Sensor program.

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46. Unix
demand arrow
low Demand
Here's how Unix is used in Senior Service Desk Technician jobs:
  • Used Putty to connect to UNIX to observe processes on the CPU issue and Job errors.
  • Monitor IT infrastructure such as Windows/Unix servers, Routers and switches and UPS devices.

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5 Unix Jobs

No jobs at selected location

47. RSA
demand arrow
low Demand
Here's how RSA is used in Senior Service Desk Technician jobs:
  • Collected information by conversation with customer, solved by accessing support tools, and additional support staff if I needed.

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48. SQL
demand arrow
low Demand
48 SQL Jobs

No jobs at selected location

49. Internet
demand arrow
low Demand
43 Internet Jobs

No jobs at selected location

50. Technical Assistance
demand arrow
low Demand
17 Technical Assistance Jobs

No jobs at selected location

Senior Service Desk Technician Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For A Senior Service Desk Technician

Hardware Issues

14.1%

Desktop

11.0%

Remote Access

10.4%

Service Desk

9.7%

Active Directory

7.3%

Technical Support

5.7%

Trouble Tickets

4.4%

Customer Service

4.2%

Windows XP

4.2%

Setup

3.6%

Network Printers

3.6%

Citrix

3.1%

Laptops

3.0%

Phone Calls

2.9%

VPN

2.8%

Service Requests

2.6%

User Accounts

1.9%

Desk Support

1.9%

Sccm

1.8%

Mac

1.8%
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Typical Skill-Sets Required For A Senior Service Desk Technician

Rank Skill
1 Hardware Issues 11.1%
2 Desktop 8.7%
3 Remote Access 8.2%
4 Service Desk 7.6%
5 Active Directory 5.7%
6 Technical Support 4.5%
7 Trouble Tickets 3.5%
8 Customer Service 3.3%
9 Windows XP 3.3%
10 Setup 2.9%
11 Network Printers 2.9%
12 Citrix 2.4%
13 Laptops 2.3%
14 Phone Calls 2.3%
15 VPN 2.2%
16 Service Requests 2.0%
17 User Accounts 1.5%
18 Desk Support 1.5%
19 Sccm 1.4%
20 Mac 1.4%
21 Desk Level 1.4%
22 OS 1.2%
23 Escalate 1.2%
24 Sharepoint 1.0%
25 Voip 0.8%
26 IP 0.8%
27 Level Support 0.8%
28 Information Technology 0.8%
29 Microsoft Windows 0.8%
30 Software Applications 0.8%
31 Desk Technicians 0.8%
32 PCS 0.8%
33 Password Resets 0.7%
34 Itil 0.7%
35 SLA 0.7%
36 RDP 0.6%
37 Computer System 0.6%
38 Administrative Tools 0.6%
39 Lotus Notes 0.6%
40 Computer Software 0.6%
41 Application Support 0.6%
42 Linux 0.5%
43 Client Issues 0.5%
44 File Management 0.5%
45 ESD 0.5%
46 Unix 0.5%
47 RSA 0.5%
48 SQL 0.5%
49 Internet 0.5%
50 Technical Assistance 0.5%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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