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Become A Senior Service Manager

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Working As A Senior Service Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

What Does A Senior Service Manager Do At Unitedhealth Group

* Relationship management of large National Dental Service Provider Organizations (DSO) and FQHC Dental Services Represents UHG at the National level External meetings/face to face with DSO leaders Recruitment as needed doe DSO and FQHC dental providers Familiar with and able to teach DSO's our process and portals Use knowledge of dental providers and the dental market to drive positive outcomes Contribute to the development of positive relationships between UHG and DSO's Help implement training and development of external providers through education programs You’ll enjoy the flexibility to telecommute* from anywhere within the U
* S.
* as you take on some tough challenges.
* Consider yourself an expert problem solver who thrives on challenge? In this role, you'll be part of a performance driven, fast paced organization that is serving multiple markets.
* You'll also have frequent interactions with providers who are looking for solutions to problems or issues

What Does A Senior Service Manager Do At Office Depot

* This position leads the Shared Services team accountable for continuous improvement, process automation, and enterprise PMO within the controller organization.
* The role is responsible for driving strategic initiatives, creating more effective and efficient processes, and influencing organizational change to adopt more cost effective and efficient ways of working.
* This position has responsibility for operations, projects, strategy, and leadership.
* There are 4 core areas of responsibility and accountability:
* Project Management
* Leading strategic initiatives within Finance and Accounting to ensure projects are delivered timely and accurately.
* Deploy practices based on PMI methodology to ensure project value is maximized and risks are minimized.
* Coach, develop, and mentor associates through the use of standards and best practices.
* Continuous Improvement & Automation
* Lead automation efforts across the organization to drive cost reduction and quality improvements through Robotic process Automation, workflow and other technologies.
* Use improvement methodologies (Lean, etc) to continuously improve processes.
* Grow RPA program deeper in Finance and across organization (IT, HR, BSD, etc)
* Shared Services Operations
* Manage governance processes with BPO partner to ensure services are delivered timely and accurately.
* Improve stakeholder satisfaction through efficient issue resolution, program governance, and overall delivery of services.
* Evaluate and identifyoutsourcing opportunities, and influence organizational change to create a more cost efficient operating model
* Leadership, Coaching, and Alignment - lead highly effective team to ensure projects are being delivered to requirements, automations are identified, quantified, and implemented, processes are being evaluated for ongoing improvement, and organization is adopting new automation technologies to drive significant cost reductions.
* Develop foundation for Automation COE

What Does A Senior Service Manager Do At E*Trade Financial

* Client Services provides stock plan administration services for clients of E
* TRADE Corporate Services.
* This department, which is divided into 4 distinct segments: Large, Mid, Emerging and Private assist corporations who either choose to outsource this critical function or elect to maintain administrative responsibilities within their corporation.
* The Equity Compensation professional is responsible for providing comprehensive service and support to an assigned book of clients.
* This includes using Equity Edge Online and various other tools to maintain stock plan records, and support all accounting, financial reporting and associated compliance requirements.
* Candidates for the Equity Compensation positions will possess the following qualities:
* Ability to make decisions to resolve client issues and concerns
* Ability to develop and maintain client relationships
* Ability to participate in sales presentations and identify sales opportunities
* Associates will apply a high-level of equity compensation expertise to proactively manage an assigned base of Corporate Clients, acting as a Client advocate and partner, delivering a high-level of stock plan administration services.
* Day to day activities will include, but is not limited to:
* Updating Equity Edge and Stock Plans on a daily basis based upon data updates received from assigned Clients (e.g. new hires, terminations, etc.), participant transactions, etc
* Ensuring all participant stock plan transactions are correctly processed and settled in a timely manner (ESPP Purchases, ESPP sales, Option Exercises, SWAPS, Reloads, Option Grants etc.)
* Surveys and tracking of Disqualifying Dispositions
* Valuation Reporting, Section 16 Insider Reporting & Client-specific custom processes (e.g. custom reports, scripts, etc.)
* Monthly balancing of Client plans
* Managing Client inquiries and requests in a timely and professional manner
* Knowledge of data flows between interfacing systems
* Coordinating with various teams (e.g.
* Operations, Account Management, Product Development, etc.) to deliver industry leading solutions for Equity Compensation Support Services

What Does A Senior Service Manager Do At AAA Northern California, Nevada & Utah

* When applicable, indicate the type of supervision provided by this position.
* Include the job titles of the positions supervised and the number of employees supervised.
* Train Assistant house managers in basic construction techniques
* Demonstrate excellent customer service skills in a coaching capacity
* Counsel Assistant house managers in appropriate time management to minimize non-billable hours
* Oversee reasonable expenditures on parts and tools necessary for job completion
* Oversee sub-contractors to help insure the highest standards of customer service, competency, fair pricing, job completion, and professionalism are upheld.
* For Positions with Budget Accountability: Annual Budget Supervised: $
* WORKING ENVIRONMENT

What Does A Senior Service Manager Do At Rei

Manage the Threat Intelligence, Governance, Incident Response, Disaster Recovery, attack and penetration aspects of the of Security Engineering and Risk Management team

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Senior Service Manager jobs

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Average Length of Employment
Service Manager 3.9 years
Service Supervisor 3.8 years
Group Manager 3.8 years
Service Director 3.8 years
Team Manager 3.0 years
Service Lead 2.9 years
Top Employers Before
Manager 4.3%
Top Employers After
Manager 6.9%
Director 3.8%

Senior Service Manager Demographics

Gender

Male

66.4%

Female

31.1%

Unknown

2.4%
Ethnicity

White

79.7%

Hispanic or Latino

9.9%

Asian

7.9%

Unknown

1.9%

Black or African American

0.6%
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Languages Spoken

Spanish

50.0%

Japanese

9.1%

Russian

9.1%

Carrier

9.1%

Korean

9.1%

German

4.5%

Tagalog

4.5%

Mandarin

4.5%
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Senior Service Manager Education

Schools

University of Phoenix

14.9%

Babson College

6.8%

Villanova University

5.4%

University of Southern California

5.4%

San Jose State University

5.4%

Howard University

5.4%

Arizona State University

4.1%

University of Pennsylvania

4.1%

University of South Carolina - Columbia

4.1%

Chapman University

4.1%

Texas Tech University

4.1%

Ohio State University

4.1%

University of New Hampshire

4.1%

Radford University

4.1%

Stanford University

4.1%

Bellevue University

4.1%

Ferris State University

4.1%

George Washington University

4.1%

University of Delaware

4.1%

American InterContinental University

4.1%
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Majors

Business

38.2%

Management

9.9%

Computer Science

5.6%

Electrical Engineering

4.7%

Accounting

4.7%

Finance

4.0%

Human Resources Management

4.0%

Marketing

4.0%

Computer Information Systems

3.1%

Project Management

2.8%

Criminal Justice

2.8%

Communication

2.2%

Psychology

2.2%

General Studies

1.9%

Political Science

1.9%

Sociology

1.9%

Education

1.6%

Management Information Systems

1.6%

History

1.6%

Information Systems

1.6%
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Degrees

Bachelors

39.2%

Masters

24.9%

Other

20.0%

Associate

9.4%

Certificate

4.1%

Doctorate

1.8%

Diploma

0.4%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Senior Service Manager Salaries

Job Title Company Location Start Date Salary
FSO-Advisory Services Senior Manager-TE-Insurance Ernst & Young U.S. LLP Redwood City, CA Jul 12, 2015 $207,700
Senior Manager-Valuation Services Grant Thornton LLP San Francisco, CA Feb 27, 2015 $205,200 -
$215,200
FSO-Advisory Services Senior Manager-PI-OI-Wealth Management (WM) Ernst & Young U.S. LLP New York, NY Jan 09, 2015 $202,155
Senior Manager Financial Services IBM Corporation New York, NY Jul 25, 2013 $195,000
Assurance Senior Manager-Audit Services Ernst & Young U.S. LLP San Jose, CA Sep 23, 2015 $194,896
Senior Manager-Valuation Services Grant Thornton LLP San Francisco, CA Oct 27, 2014 $180,000 -
$190,000
Advisory Services SR Manager-PI-PM Ernst & Young U.S. LLP Los Angeles, CA Feb 23, 2015 $170,800 -
$201,800
Senior Manager, Platform Services Zeta Interactive Corp (Formerly XL Marketing Corp) New York, NY Oct 21, 2015 $164,466
SR. Manager, Specialized Services Hitachi Consulting Corporation Dallas, TX Jul 13, 2015 $161,000
Senior Manager Professional Services Leeyo Software, Inc. San Jose, CA Oct 26, 2016 $160,000 -
$200,000
Senior Manager, Specialized Services Hitachi Consulting Corporation Santa Monica, CA Feb 20, 2013 $159,702
SR. Manager, Specialized Services Hitachi Consulting Corporation Santa Monica, CA Aug 19, 2013 $159,390
SR. Manager, Development-MTS Foundation Services Herbalife International of America, Inc. Los Angeles, CA Oct 01, 2015 $155,663
SR. Manager, Specialized Services Hitachi Consulting Corporation Erlanger, KY Oct 13, 2014 $139,200
SR. Manager, Specialized Services Hitachi Consulting Corporation San Diego, CA Sep 22, 2014 $139,200
SR Manager, Specialized Services Hitachi Consulting Corporation Irvine, CA Oct 04, 2014 $139,200
Senior Service Design Manager (Program Design Management) Autodesk, Inc. San Francisco, CA Nov 10, 2016 $138,500
SR. Manager, Solutions Services Toa Technologies Incorporated Beachwood, OH Nov 12, 2014 $136,386
Senior Manager of Managed Services Dataprise, Inc. Rockville, MD Feb 15, 2016 $135,000
Senior Manager, Revenue Accounting Services, Gfps Mylan Inc. Morgantown, WV Feb 19, 2014 $134,970
Senior Manager, Transgenic Genotyping Services Laboratory The Jackson Laboratory Bar Harbor, ME Jan 30, 2015 $116,477
Senior Manager, Transgenic Genotyping Services Lab The Jackson Laboratory Bar Harbor, ME Feb 08, 2014 $116,477
Manager Educational Services, SR. Educational Serv Acorda Therapeutics, Inc. Hawthorne, NY Sep 17, 2011 $116,200
Senior Services Project Manager GE Engine Services, LLC Greenwood Village, CO Jun 23, 2014 $115,000
Senior Services Project Manager Manhattan Associates, Inc. Atlanta, GA Mar 09, 2015 $114,136
Manager Educational Services, SR. Educational Serv Acorda Therapeutics, Inc. Hawthorne, NY Jun 01, 2011 $112,530
SR. Manager, Global Service & Support Development Applied Biosystems, LLC Foster City, CA Aug 09, 2013 $112,466 -
$192,300
Senior Manager, Shared Services NB Ventures, Inc. Clark, NJ Jan 11, 2015 $110,000

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Top Skills for A Senior Service Manager

ProceduresCustomerServiceDeliveryPersonnelEnsureComplianceFinancialSafetyCustomerSatisfactionInfrastructurePPayrollServiceDepartmentDatabaseProjectManagementWebSRServiceManagementAdditionalItilBusinessUnit

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Top Senior Service Manager Skills

  1. Procedures
  2. Customer Service
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Train & instruct staff on policy and procedures to ensure departmental & investor loan servicing regulations.
  • Number one Service Department in the USA out of 740 Dealerships; Customer Service index 99.8%.
  • Created services business development and solution delivery processes to for new operations and systems changes.
  • Recruited and managed internal personnel for bilingual and specialized profile for business requirements
  • Perform property and maintenance inspections to ensure compliance with company policy.

Top Senior Service Manager Employers

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