Senior service managers are responsible for overseeing the department that improves opportunities to increase customer satisfaction and work efficiency. They develop the service network to provide quick and good service for their customers in a cost-efficient way. They also provide strategic leadership, advisory services, governance, and operational excellence. Senior service managers earn an average sum of $130,000 annually or $62 per hour.

Senior service managers ensure the accuracy of third-party invoices and the quality of works outsourced to vendors. They manage and execute client transactions concerning business and individual banking, credit, and investment products. They also enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.

Senior service managers typically hold a bachelor's degree in business, finance, or other related fields from an accredited university. Gaining some years of experience in a relevant field as well as possessing the ability to multi-task with strong organizational and time management skills proves to be helpful in this career.

What Does a Senior Service Manager Do

There are certain skills that many senior service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, leadership skills and analytical skills.

Learn more about what a Senior Service Manager does

How To Become a Senior Service Manager

If you're interested in becoming a senior service manager, one of the first things to consider is how much education you need. We've determined that 68.4% of senior service managers have a bachelor's degree. In terms of higher education levels, we found that 17.5% of senior service managers have master's degrees. Even though most senior service managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Senior Service Manager

Senior Service Manager Career Paths

Average Salary for a Senior Service Manager

Senior Service Managers in America make an average salary of $129,065 per year or $62 per hour. The top 10 percent makes over $179,000 per year, while the bottom 10 percent under $92,000 per year.
Average Senior Service Manager Salary
$129,065 Yearly
$62.05 hourly
$92,000
10 %
$129,000
Median
$179,000
90 %

What Am I Worth?

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How To Become a Senior Service Manager
How To Become a Senior Service Manager Career Overview

States With The Most Senior Service Manager Jobs

Mouse over a state to see the number of active senior service manager jobs in each state. The darker areas on the map show where senior service managers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Senior Service Manager Jobs By State

RankStateNumber of JobsAverage Salary
1California7,790$156,839
2Texas3,229$123,822
3New York3,108$135,040
4Illinois2,557$116,433
5Florida2,511$107,687
6Massachusetts2,344$128,732
7Washington2,189$154,765
8Virginia2,041$122,144
9Pennsylvania2,020$129,084
10New Jersey1,957$123,128
11North Carolina1,828$116,590
12Georgia1,678$111,361
13Ohio1,530$120,874
14Maryland1,222$123,255
15Michigan1,141$121,349
16Minnesota1,099$116,236
17Arizona1,058$136,076
18Colorado1,034$109,721
19Oregon970$122,346
20Indiana846$109,152
21Missouri820$119,371
22Wisconsin775$118,630
23Connecticut766$129,008
24Tennessee717$107,553
25Utah689$118,954
26South Carolina527$104,174
27Kentucky526$121,086
28Alabama497$110,929
29Iowa453$101,038
30Nevada398$125,077
31Kansas397$105,393
32Arkansas370$111,730
33New Hampshire326$119,869
34Oklahoma323$116,353
35Nebraska306$106,258
36Rhode Island287$111,313
37Louisiana285$107,792
38Idaho282$124,828
39New Mexico268$117,134
40Montana226$114,398
41Delaware202$109,070
42Hawaii170$102,739
43Vermont154$115,953
44Mississippi154$109,795
45West Virginia148$115,753
46Maine146$107,378
47North Dakota138$110,351
48Alaska123$122,863
49South Dakota109$101,102
50Wyoming87$99,975

Senior Service Manager Education

Senior Service Manager Majors

29.0 %

Senior Service Manager Degrees

Bachelors

68.4 %

Masters

17.5 %

Associate

9.4 %

Top Colleges for Senior Service Managers

1. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

4. University of Washington

Seattle, WA • Private

In-State Tuition
$11,207
Enrollment
30,905

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

7. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216

Top Skills For a Senior Service Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 6.8% of senior service managers listed project management on their resume, but soft skills such as business skills and leadership skills are important as well.

Choose From 10+ Customizable Senior Service Manager Resume templates

Zippia allows you to choose from different easy-to-use Senior Service Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Senior Service Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Senior Service Manager Demographics

Senior Service Manager Gender Distribution

Male
Male
67%
Female
Female
33%

After extensive research and analysis, Zippia's data science team found that:

  • Among senior service managers, 33.2% of them are women, while 66.8% are men.

  • The most common race/ethnicity among senior service managers is White, which makes up 70.1% of all senior service managers.

  • The most common foreign language among senior service managers is Spanish at 37.1%.

Work Experience Programs For Senior Service Managers

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Wealth Management Program

Company: Goodbody

Cost: Free

Duration: 5-6 hours

Token Service Technology Program

Company: Visa

Cost: Free

Duration: 2-3 hours

Financial Services Regulation Program

Company: Herbert Smith Freehills

Cost: Free

Duration: 5-6.5 hours

Audit Program

Company: Grant Thornton Australia

Cost: Free

Duration: 5-6 hours

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Markets - Sales & Trading Program

Company: Citi APAC

Cost: Free

Duration: 5-6 hours

UK Public Service Program

Company: Transform Society

Cost: Free

Duration: 2.5 hours

Careers in Government Program

Company: NSW Government Virtual Program

Cost: Free

Duration: 1-2 hours

Process Design Program

Company: Accenture North America

Cost: Free

Duration: 5-6 hours

Developer Program

Company: Accenture Nordics

Cost: Free

Duration: 2-3 hours

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Best States For a Senior Service Manager

Some places are better than others when it comes to starting a career as a senior service manager. The best states for people in this position are California, Washington, Arizona, and New York. Senior service managers make the most in California with an average salary of $156,839. Whereas in Washington and Arizona, they would average $154,765 and $136,076, respectively. While senior service managers would only make an average of $135,040 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Senior Service Manager Jobs:
2,189
Highest 10% Earn:
$215,000
Location Quotient:
1.6

2. California

Total Senior Service Manager Jobs:
7,790
Highest 10% Earn:
$219,000
Location Quotient:
1.42

3. Arizona

Total Senior Service Manager Jobs:
1,058
Highest 10% Earn:
$192,000
Location Quotient:
0.96
Full List Of Best States For Senior Service Managers

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Top Senior Service Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ senior service managers and discovered their number of senior service manager opportunities and average salary. Through our research, we concluded that Ernst & Young was the best, especially with an average salary of $154,815. Accenture follows up with an average salary of $143,744, and then comes Salesforce with an average of $116,918. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a senior service manager. The employers include U.S. Bank, Samsung Electronics Device Solutions (Semiconductor & Display), and Rolls-Royce

Most Common Employers For Senior Service Manager

RankCompanyAverage SalaryHourly RateJob Openings
1Medallia$156,291$75.1426
2Ernst & Young$154,815$74.43227
3Accenture$143,744$69.11130
4Microsoft$143,551$69.0181
5Walmart$138,581$66.6320
6Pwc$138,155$66.4234
7Hitachi Vantara$137,477$66.0921
8Cisco$136,925$65.8333
9General Electric$134,242$64.5463
10Saltgrass Steak House$134,191$64.5123

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