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Become A Senior Service Manager

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Working As A Senior Service Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $151,000

    Average Salary

What Does A Senior Service Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Senior Service Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Senior Service Manager Career Paths

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Average Length of Employment
Senior Manager 4.2 years
Service Director 4.0 years
Service Manager 3.9 years
Service Lead 3.0 years
Top Careers Before Senior Service Manager
Manager 12.5%
Consultant 3.8%
Supervisor 3.1%
Director 3.1%
Top Careers After Senior Service Manager
Director 8.3%
Consultant 6.9%
Manager 4.0%

Do you work as a Senior Service Manager?

Senior Service Manager Demographics

Gender

Male

66.3%

Female

31.5%

Unknown

2.2%
Ethnicity

White

59.6%

Hispanic or Latino

15.6%

Black or African American

10.8%

Asian

9.8%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

33.8%

French

15.0%

German

7.5%

Japanese

6.3%

Carrier

5.0%

Portuguese

3.8%

Chinese

3.8%

Dutch

3.8%

Arabic

3.8%

Mandarin

2.5%

Hebrew

2.5%

Korean

2.5%

Zulu

1.3%

Shona

1.3%

Greek

1.3%

Tagalog

1.3%

Russian

1.3%

Polish

1.3%

Afrikaans

1.3%

Italian

1.3%
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Senior Service Manager Education

Schools

University of Phoenix

20.7%

San Jose State University

5.3%

Villanova University

4.8%

George Washington University

4.8%

Arizona State University

4.8%

Northeastern University

4.8%

New York University

4.4%

University of Southern California

4.4%

DePaul University

4.4%

Purdue University

4.4%

Drexel University

4.4%

University of Pennsylvania

4.0%

University of Chicago

4.0%

Syracuse University

3.5%

Brigham Young University

3.5%

Saint John's University - New York

3.5%

Texas Tech University

3.5%

Stanford University

3.5%

Florida State University

3.5%

Cornell University

3.5%
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Majors

Business

33.5%

Finance

9.1%

Accounting

8.8%

Management

7.5%

Computer Science

7.3%

Marketing

4.7%

Electrical Engineering

4.2%

Project Management

3.3%

Communication

2.7%

Psychology

2.7%

Computer Information Systems

2.2%

Human Resources Management

2.2%

Information Technology

1.7%

Economics

1.6%

English

1.5%

Graphic Design

1.5%

Environmental Control Technologies/Technicians

1.5%

Education

1.4%

Management Information Systems

1.4%

Criminal Justice

1.4%
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Degrees

Bachelors

39.6%

Masters

35.2%

Other

13.7%

Associate

4.5%

Certificate

3.4%

Doctorate

2.7%

Diploma

0.6%

License

0.1%
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Real Senior Service Manager Salaries

Job Title Company Location Start Date Salary
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP San Jose, CA Mar 31, 2016 $336,600
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP San Francisco, CA Jul 18, 2016 $330,000
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP San Jose, CA Jul 18, 2016 $330,000
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP Dallas, TX Oct 20, 2015 $330,000
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP New York, NY Jun 15, 2016 $300,000
Transaction Advisory Service Senior Manger Ernst & Young U.S. LLP New York, NY Jul 30, 2016 $250,000
FSO-Advisory Services Senior Manager-TE-Insurance Ernst & Young U.S. LLP Redwood City, CA Jul 12, 2015 $207,700
Senior Manager-Valuation Services Grant Thornton LLP San Francisco, CA Feb 27, 2015 $205,200 -
$215,200
FSO-Advisory Services Senior Manager-PI-OI-Wealth Management (WM) Ernst & Young U.S. LLP New York, NY Jan 09, 2015 $202,155
Assurance Senior Manager-Audit Services Ernst & Young U.S. LLP San Jose, CA Sep 23, 2015 $194,896
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP Irvine, CA May 04, 2016 $192,000
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP Irvine, CA Apr 05, 2016 $192,000
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP New York, NY Jan 29, 2016 $189,000
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP New York, NY Nov 17, 2016 $189,000
Senior Service Engineering Manager Microsoft Corporation Redmond, WA Feb 15, 2016 $149,670
Senior Manager, Analytics Services Ocwen Financial Corporation Winston-Salem, NC Aug 24, 2015 $149,578
FSO Advisory Services SR Manager-PI-CBO (Mult. POS.) Ernst & Young U.S. LLP Chicago, IL Oct 26, 2016 $149,558 -
$286,700
SR. Manager, Service Strategy EMC Corporation Southborough, MA Apr 03, 2016 $148,886 -
$156,400
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP Orlando, FL May 08, 2016 $147,366
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP Norwalk, CT Apr 25, 2016 $147,366
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP New York, NY Dec 14, 2015 $147,366
Transaction Services Senior Manager Citigroup Global Markets Inc. New York, NY May 13, 2015 $121,500
Senior Manager, Predictive Servicing Analytics Discover Products Inc. Riverwoods, IL Aug 03, 2016 $121,430 -
$129,975
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP Los Angeles, CA Oct 16, 2015 $121,118
Senior Manager, Services Exlservice.com, LLC Jersey City, NJ Dec 12, 2016 $121,000
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP New York, NY Oct 16, 2015 $120,224
Senior Services Project Manager Manhattan Associates, Inc. Atlanta, GA Feb 15, 2016 $118,103
Transaction Advisory Services Senior Manager Ernst & Young U.S. LLP New York, NY Oct 16, 2015 $117,437

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AVERAGE SALARY FOR A Senior Service Manager

Average Yearly Salary
$151,000
View Detailed Salary Report
$103,000
Min 10%
$151,000
Median 50%
$151,000
Median 50%
$151,000
Median 50%
$151,000
Median 50%
$151,000
Median 50%
$151,000
Median 50%
$151,000
Median 50%
$224,000
Max 90%
Best Paying Company
Deloitte
Highest Paying City
Boston, MA
Highest Paying State
Maine
Avg Experience Level
3.9 years
How much does a Senior Service Manager make at top companies?
The national average salary for a Senior Service Manager in the United States is $152,115 per year or $73 per hour. Those in the bottom 10 percent make under $103,000 a year, and the top 10 percent make over $224,000.

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Top Skills for A Senior Service Manager

  1. Customer Service
  2. Financial Services
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Maintain a culture/work environment that is customer service and process improvement focused.
  • Coordinated integrated delivery with regional subject matter specialists in the market verticals of Industrial Manufacturing, Pharmaceuticals, and Financial Services.
  • Facilitate and ensure compliance with State Government regulated New Employee Orientation requirements.
  • Assured smooth integration of geographically dispersed technical support resources to central location through development of effective processes and procedures.
  • Facilitated daily cross-project communications between business and International Carriers to improve relations, international network performance, and service delivery.

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Top 10 Best States for Senior Service Managers

  1. California
  2. Virginia
  3. New York
  4. Colorado
  5. Washington
  6. Delaware
  7. District of Columbia
  8. Texas
  9. Rhode Island
  10. Massachusetts
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