Senior service managers are responsible for overseeing the department that improves opportunities to increase customer satisfaction and work efficiency. They develop the service network to provide quick and good service for their customers in a cost-efficient way. They also provide strategic leadership, advisory services, governance, and operational excellence. Senior service managers earn an average sum of $130,000 annually or $62 per hour.
Senior service managers ensure the accuracy of third-party invoices and the quality of works outsourced to vendors. They manage and execute client transactions concerning business and individual banking, credit, and investment products. They also enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
Senior service managers typically hold a bachelor's degree in business, finance, or other related fields from an accredited university. Gaining some years of experience in a relevant field as well as possessing the ability to multi-task with strong organizational and time management skills proves to be helpful in this career.
There is more than meets the eye when it comes to being a senior service manager. For example, did you know that they make an average of $60.62 an hour? That's $126,091 a year!
Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.
There are certain skills that many senior service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, leadership skills and analytical skills.
When it comes to the most important skills required to be a senior service manager, we found that a lot of resumes listed 7.4% of senior service managers included project management, while 7.2% of resumes included business development, and 7.0% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior service manager job title. But what industry to start with? Most senior service managers actually find jobs in the technology and finance industries.
If you're interested in becoming a senior service manager, one of the first things to consider is how much education you need. We've determined that 62.9% of senior service managers have a bachelor's degree. In terms of higher education levels, we found that 16.0% of senior service managers have master's degrees. Even though most senior service managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a senior service manager. When we researched the most common majors for a senior service manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on senior service manager resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a senior service manager. In fact, many senior service manager jobs require experience in a role such as service manager. Meanwhile, many senior service managers also have previous career experience in roles such as manager or project manager.