Find The Best Senior Service Manager Jobs For You

Where do you want to work?

0 selections
Average Salary
$126,091
Average Salary
Job Growth Rate
11%
Job Growth Rate
Job Openings
58,293
Job Openings

Senior Service Manager Careers

Senior service managers are responsible for overseeing the department that improves opportunities to increase customer satisfaction and work efficiency. They develop the service network to provide quick and good service for their customers in a cost-efficient way. They also provide strategic leadership, advisory services, governance, and operational excellence. Senior service managers earn an average sum of $130,000 annually or $62 per hour.

Senior service managers ensure the accuracy of third-party invoices and the quality of works outsourced to vendors. They manage and execute client transactions concerning business and individual banking, credit, and investment products. They also enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.

Senior service managers typically hold a bachelor's degree in business, finance, or other related fields from an accredited university. Gaining some years of experience in a relevant field as well as possessing the ability to multi-task with strong organizational and time management skills proves to be helpful in this career.

There is more than meets the eye when it comes to being a senior service manager. For example, did you know that they make an average of $60.62 an hour? That's $126,091 a year!

Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.

What Does a Senior Service Manager Do

There are certain skills that many senior service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, leadership skills and analytical skills.

When it comes to the most important skills required to be a senior service manager, we found that a lot of resumes listed 7.4% of senior service managers included project management, while 7.2% of resumes included business development, and 7.0% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior service manager job title. But what industry to start with? Most senior service managers actually find jobs in the technology and finance industries.

How To Become a Senior Service Manager

If you're interested in becoming a senior service manager, one of the first things to consider is how much education you need. We've determined that 62.9% of senior service managers have a bachelor's degree. In terms of higher education levels, we found that 16.0% of senior service managers have master's degrees. Even though most senior service managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a senior service manager. When we researched the most common majors for a senior service manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on senior service manager resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a senior service manager. In fact, many senior service manager jobs require experience in a role such as service manager. Meanwhile, many senior service managers also have previous career experience in roles such as manager or project manager.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

Average Salary
$126,091
Average Salary
Job Growth Rate
11%
Job Growth Rate
Job Openings
58,293
Job Openings

Senior Service Manager Career Paths

Top Careers Before Senior Service Manager

Manager
13.2 %

Top Careers After Senior Service Manager

Senior Service Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Senior Service Manager

Senior Service Managers in America make an average salary of $126,091 per year or $61 per hour. The top 10 percent makes over $175,000 per year, while the bottom 10 percent under $90,000 per year.
Average Salary
$126,091
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range121k - 194k$153k$153,469
San Francisco, CA
Salary Range110k - 200k$149k$148,724
New York, NY
Salary Range117k - 185k$148k$147,809
Wilmington, DE
Salary Range103k - 164k$130k$130,256
Baltimore, MD
Salary Range101k - 162k$129k$128,529
McLean, VA
Salary Range101k - 162k$128k$128,218
$56k
$200k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
SR Manager, Service Delivery Design and Engineering
SR Manager, Service Delivery Design and Engineering
Zayo Group
Zayo Group
06/29/2021
06/29/2021
$100,00006/29/2021
$100,000
Senior Manager, Special Services
Senior Manager, Special Services
Denver Public Schools
Denver Public Schools
06/25/2021
06/25/2021
$76,84106/25/2021
$76,841
Service Manager Senior Engineer
Service Manager Senior Engineer
Leidos
Leidos
06/18/2021
06/18/2021
$78,00006/18/2021
$78,000
Senior Manager, Services Leader
Senior Manager, Services Leader
Tableau
Tableau
06/17/2021
06/17/2021
$126,10006/17/2021
$126,100
Senior Manager, Services Leader
Senior Manager, Services Leader
Tableau
Tableau
06/17/2021
06/17/2021
$126,10006/17/2021
$126,100
See More Recent Salaries

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Senior Service Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Senior Service Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Senior Service Manager Resume

At Zippia, we went through countless Senior Service Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Senior Service Manager Demographics

Gender

male

64.6 %

female

31.2 %

unknown

4.2 %

Ethnicity

White

70.4 %

Asian

12.1 %

Hispanic or Latino

8.8 %

Foreign Languages Spoken

Spanish

37.1 %

French

13.4 %

German

7.2 %
See More Demographics

Senior Service Manager Education

Majors

Business
28.8 %

Degrees

Bachelors

62.9 %

Masters

16.0 %

Certificate

8.8 %

Top Colleges for Senior Service Managers

1. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

4. University of Washington

Seattle, WA • Private

In-State Tuition
$11,207
Enrollment
30,905

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

7. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216
See More Education Info

Online Courses For Senior Service Manager That You May Like

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

SAP Customer Service (CS/SM) - Service Management module
udemy
4.2
(487)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

See more
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Senior Service Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 7.4% of senior service managers listed project management on their resume, but soft skills such as business skills and leadership skills are important as well.

Best States For a Senior Service Manager

Some places are better than others when it comes to starting a career as a senior service manager. The best states for people in this position are New York, California, Delaware, and Maryland. Senior service managers make the most in New York with an average salary of $145,431. Whereas in California and Delaware, they would average $135,038 and $129,532, respectively. While senior service managers would only make an average of $127,566 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Senior Service Manager Jobs:
793
Highest 10% Earn:
$224,000
Location Quotient:
2.52
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Senior Service Manager Jobs:
3,108
Highest 10% Earn:
$216,000
Location Quotient:
1.29
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. California

Total Senior Service Manager Jobs:
7,790
Highest 10% Earn:
$219,000
Location Quotient:
1.42
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
View Full List

How Do Senior Service Manager Rate Their Jobs?

Working as a Senior Service Manager? Share your experience anonymously.
Rate
Do you work as a Senior Service Manager?
Rate how you like work as Senior Service Manager. It's anonymous and will only take a minute.
Rate

Top Senior Service Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ senior service managers and discovered their number of senior service manager opportunities and average salary. Through our research, we concluded that Ernst & Young was the best, especially with an average salary of $163,140. Deloitte follows up with an average salary of $125,847, and then comes EXL with an average of $105,350. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a senior service manager. The employers include Varian Medical Systems, VMware, and Cigna

1. Ernst & Young
4.9
Avg. Salary: 
$163,140
Senior Service Managers Hired: 
235+
2. Deloitte
4.9
Avg. Salary: 
$125,847
Senior Service Managers Hired: 
77+
3. EXL
4.4
Avg. Salary: 
$105,350
Senior Service Managers Hired: 
69+
4. Ryder System
4.7
Avg. Salary: 
$94,995
Senior Service Managers Hired: 
68+
5. General Electric
4.7
Avg. Salary: 
$143,108
Senior Service Managers Hired: 
62+
6. KPMG LLP
4.7
Avg. Salary: 
$162,951
Senior Service Managers Hired: 
54+

Senior Service Manager Videos

Updated October 2, 2020