Senior service managers are responsible for overseeing the department that improves opportunities to increase customer satisfaction and work efficiency. They develop the service network to provide quick and good service for their customers in a cost-efficient way. They also provide strategic leadership, advisory services, governance, and operational excellence. Senior service managers earn an average sum of $130,000 annually or $62 per hour.
Senior service managers ensure the accuracy of third-party invoices and the quality of works outsourced to vendors. They manage and execute client transactions concerning business and individual banking, credit, and investment products. They also enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
Senior service managers typically hold a bachelor's degree in business, finance, or other related fields from an accredited university. Gaining some years of experience in a relevant field as well as possessing the ability to multi-task with strong organizational and time management skills proves to be helpful in this career.