Senior service manager job description
Updated March 14, 2024
9 min read
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Example senior service manager requirements on a job description
Senior service manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in senior service manager job postings.
Sample senior service manager requirements
- Proven experience as a Senior Service Manager.
- In-depth knowledge of customer service management.
- Ability to manage and motivate a team.
- Excellent organizational and leadership skills.
- Up-to-date understanding of customer service trends.
Sample required senior service manager soft skills
- Strong communication and interpersonal skills.
- Ability to handle complex customer service issues.
- Problem-solving attitude.
- Ability to work in a fast-paced environment.
- Flexible and adaptable approach.
Senior service manager job description example 1
Calix senior service manager job description
This is a remote position that could be based anywhere in the United States or Canada.
Reporting to the Area Vice President, Commercial Strategy Managed Services Operations, this role will be the focal point for all aspects of market readiness for a set of new Calix Managed Service solutions. Calix has invested over $1Bn building out its Intelligent Access Edge and Revenue Edge platforms - these software-centered platforms allow Calix to develop or partner to bring new services to market. Recent examples of these services include Arlo, Bark and Servify; where Calix has brought industry-leading services to market that our Broadband Service Provider (BSPs) customers can easily bring to market and to integrate these services into their offerings. These Managed Services are truly differentiating for our customers and are just the beginning - we launched these example services over the last couple of quarters - a pace of innovation that is light-years ahead of the industry let alone any competitors.
This person will bring together teams from across Calix and Partner to ensure these Managed Services are ready across Sales, Marketing, Support /Customer Success Services and Operations. The ideal candidate will need to have a deep understanding of the Subscriber value proposition for these Managed Services to ensure BSPs and their Subscribers are delighted.
Responsibilities and Duties:
Oversee and guide overall process for bringing a set of new Managed Services to market.Partner with Product team and Third-Party Partner providers, if needed, to develop deep understanding of the Managed Services value proposition to the Subscriber and the BSP.Collaborate with Sales and Marketing teams to ensure readiness to bring these Managed Services to market successfully. Work with Calix Services teams across Support, Customer Success, and Professional Services to ensure we have proper services to support BSPs upon implementation.Work with Operations, Legal and Finance to ensure these Managed Services are seamlessly integrated into Calix systems/processes including contracts and billing.For Third-Party Managed Services, work with those Partner teams to ensure all of the above are ready and aligned with the respective Partner teams.Work with Operations team to build, document and improve the processes to bring Managed Services to market.
Qualifications:
Experience managing complex, fast-paced projects successfully to deadlines.Ability to work in a highly matrixed environment.Strong collaboration skills.Strong business acumen - examples of using a solid understanding of the customer requirements to drive toward solutions overcoming obstacles and challenges in a compelling manner.A proven track record of structuring and solving complex issues with input from multiple audiences across organizations.Experience bringing products/solutions/services to market.Excellent presentation and written communication skills.Bachelor's degree in a technical field or comparable work experience, MBA preferred.Consulting experience preferred, but not required.Flexibility with a can-do attitude, and an ability to react quickly to identified opportunities.
Preferred Qualifications:
Experience in B2B sales and marketing in high-growth environments.Experience working closely with customers and field sales teams.Experience with Broadband Service Provider operations.
Location:
Remote-based position located in the United States or Canada.
#LI-Remote
Reporting to the Area Vice President, Commercial Strategy Managed Services Operations, this role will be the focal point for all aspects of market readiness for a set of new Calix Managed Service solutions. Calix has invested over $1Bn building out its Intelligent Access Edge and Revenue Edge platforms - these software-centered platforms allow Calix to develop or partner to bring new services to market. Recent examples of these services include Arlo, Bark and Servify; where Calix has brought industry-leading services to market that our Broadband Service Provider (BSPs) customers can easily bring to market and to integrate these services into their offerings. These Managed Services are truly differentiating for our customers and are just the beginning - we launched these example services over the last couple of quarters - a pace of innovation that is light-years ahead of the industry let alone any competitors.
This person will bring together teams from across Calix and Partner to ensure these Managed Services are ready across Sales, Marketing, Support /Customer Success Services and Operations. The ideal candidate will need to have a deep understanding of the Subscriber value proposition for these Managed Services to ensure BSPs and their Subscribers are delighted.
Responsibilities and Duties:
Oversee and guide overall process for bringing a set of new Managed Services to market.Partner with Product team and Third-Party Partner providers, if needed, to develop deep understanding of the Managed Services value proposition to the Subscriber and the BSP.Collaborate with Sales and Marketing teams to ensure readiness to bring these Managed Services to market successfully. Work with Calix Services teams across Support, Customer Success, and Professional Services to ensure we have proper services to support BSPs upon implementation.Work with Operations, Legal and Finance to ensure these Managed Services are seamlessly integrated into Calix systems/processes including contracts and billing.For Third-Party Managed Services, work with those Partner teams to ensure all of the above are ready and aligned with the respective Partner teams.Work with Operations team to build, document and improve the processes to bring Managed Services to market.
Qualifications:
Experience managing complex, fast-paced projects successfully to deadlines.Ability to work in a highly matrixed environment.Strong collaboration skills.Strong business acumen - examples of using a solid understanding of the customer requirements to drive toward solutions overcoming obstacles and challenges in a compelling manner.A proven track record of structuring and solving complex issues with input from multiple audiences across organizations.Experience bringing products/solutions/services to market.Excellent presentation and written communication skills.Bachelor's degree in a technical field or comparable work experience, MBA preferred.Consulting experience preferred, but not required.Flexibility with a can-do attitude, and an ability to react quickly to identified opportunities.
Preferred Qualifications:
Experience in B2B sales and marketing in high-growth environments.Experience working closely with customers and field sales teams.Experience with Broadband Service Provider operations.
Location:
Remote-based position located in the United States or Canada.
#LI-Remote
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Senior service manager job description example 2
Trane senior service manager job description
**Atlanta GA 4000 Dekalb Techn, Atlanta, Georgia, United States**
Sales
Requisition # 2205959
Total Views 708
AtTrane TechnologiesTM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**Job Summary:**
Trane in Atlanta, GA is hiring for a Senior Account Manager in Service to join our team. In this role, you will be responsible for developing long-term customer relationships with building owners to maximize account penetration and customer retention with contractor and consulting engineer/architect accounts. You will provide knowledge and consultation in the form of developing HVAC system related solutions for customer problems, including financial and performance-based consideration. Your focus will be on providing customers a total solution for the most energy efficient buildings.
**Responsibilities:**
+ Determine needs, develop and execute an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership.
+ Convert leads into opportunities by assigning the appropriate sales process, identifying the required project team members, making assignments, and communicating the next steps in the process.
+ Gather and validate preliminary information and perform facility walk through, construction plan review or other requirements.
+ Responsible for project take-off, selection, proposal pricing and selling strategy, and integration of equipment, controls, and services.
+ Assist customers in answering technical questions on HVAC systems, Trane products, and system application alternative, controls, installation, operation, maintenance, and problem resolution.
+ Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
**Qualifications**
+ Bachelors degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred; completion of the Trane graduate training course, or equivalent combination of education and experience.
+ Minimum five (5) years of solution sales experience in HVAC and control systems as well as related service agreements.
+ Proven track record of success in prospecting and technical sales
+ Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
+ DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
\#LI-Hybrid
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what's possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Sales
Requisition # 2205959
Total Views 708
AtTrane TechnologiesTM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**Job Summary:**
Trane in Atlanta, GA is hiring for a Senior Account Manager in Service to join our team. In this role, you will be responsible for developing long-term customer relationships with building owners to maximize account penetration and customer retention with contractor and consulting engineer/architect accounts. You will provide knowledge and consultation in the form of developing HVAC system related solutions for customer problems, including financial and performance-based consideration. Your focus will be on providing customers a total solution for the most energy efficient buildings.
**Responsibilities:**
+ Determine needs, develop and execute an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership.
+ Convert leads into opportunities by assigning the appropriate sales process, identifying the required project team members, making assignments, and communicating the next steps in the process.
+ Gather and validate preliminary information and perform facility walk through, construction plan review or other requirements.
+ Responsible for project take-off, selection, proposal pricing and selling strategy, and integration of equipment, controls, and services.
+ Assist customers in answering technical questions on HVAC systems, Trane products, and system application alternative, controls, installation, operation, maintenance, and problem resolution.
+ Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
**Qualifications**
+ Bachelors degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred; completion of the Trane graduate training course, or equivalent combination of education and experience.
+ Minimum five (5) years of solution sales experience in HVAC and control systems as well as related service agreements.
+ Proven track record of success in prospecting and technical sales
+ Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
+ DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
\#LI-Hybrid
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what's possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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Senior service manager job description example 3
Intuit senior service manager job description
Intuit is a global financial platform company with the mission of powering prosperity around the world through our flagship products like TurboTax, QuickBooks, Mint and more.
Come join Intuit as a Sr. Manager on the Services Platform team in the consumer group! You'll be leading a mission critical global electronic filing platform that serves several Intuits products and millions of users.
This role will lead a team of high-performing engineers driving the expansion of the platform to a global platform, developing new capabilities. You will draw upon deep technical expertise, solid analytical, critical thinking and problem-solving skills to steer the platform with a futuristic vision and innovation. You will quickly establish rapport, credibility, trust and respect throughout the organization at all levels, and be viewed as a team player. This leader partners closely with product management, product development, internal partner platforms, data engineering, compliance and site reliability leaders across Intuit.
Our group is a fast-paced team focused on delivering cutting-edge capabilities with high rigor on quality, operational excellence and having fun while doing it. This is an exciting role if you are highly motivated and creative problem solver with a passion for innovation and looking to have a blend of hands-on as well as engineering management.
What you'll bring
+ Strong educational background with BS / MS in Computer Science or related area. Will consider equivalent work experience
+ 10+ years total experience developing, testing, maintaining and innovating large scale enterprise class web applications and services.
+ 3+ years of experience as an established technical leader of software engineering teams that have successfully delivered customer-driven software products.
+ Demonstrated experience leading core engineering teams, delivering solutions, empowering people, leading change, cultivating product technology visions with innovative solutions, hiring and grooming top talents and fostering effective engineering teams.
+ Possess strong technical skills, have a career history of strong hands-on software engineering and development experience, has tactical and visionary leadership skills to motivate, guide, and earn the respect from a highly talented engineering team.
+ Passion for being at the leading edge of technology with hands-on software development experience (Agile development, SaaS, APIs, services and persistence at scale, platform architecture, operational excellence).
+ Proven ability to act as a technical leader clearly articulating what is important to the project's success and focuses on the critical few and priorities to improve.
+ Adept at articulating the product vision and driving the future roadmap with strong business acumen. Ability to think and act strategically for all stakeholders
+ Experience with Java/J2EE, Spring, Amazon Web Services, Oracle RDS, Containerization, Kubernetes would be a plus.
+ Strong desire for learning and growth with collaborative can do-attitude
+ Excellent team player and ability to lead complex initiatives
+ Strong verbal and written communication skills.
How you will lead
+ Deliver platform capabilities with Engineering and Operational Excellence, leading to outstanding outcomes for customers, employees, and stakeholders
+ Build high performing teams. Lead and nurture a team of high performing engineers with a focus on business delivery and talent growth.
+ Embrace new ideas that produce outstanding results for our customers.
+ Effectively resource plan and forecast deliverables based on product, team, and broader company needs.
+ Help bring out the best ideas from the team by empowering them and leading by example.
+ Create shared vision and build and maintain strong cross-functional relationships / alignment with partners across the business (Development, Product Management, Program Management, Business Analyst, SRE).
+ Work with product management to distill requirements and challenges into technical requirements for the team.
+ Work with non-technical partners to translate complex technical challenges, projects, and outcomes into easily understood, digestible information.
+ Stay aware of industry trends and make technology choices and strategic decisions.
+ Get into the weeds and work with your team leads and architects to drive technical decisions when necessary and is comfortable taking a back seat and facilitating to arrive at the optimal decision.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Come join Intuit as a Sr. Manager on the Services Platform team in the consumer group! You'll be leading a mission critical global electronic filing platform that serves several Intuits products and millions of users.
This role will lead a team of high-performing engineers driving the expansion of the platform to a global platform, developing new capabilities. You will draw upon deep technical expertise, solid analytical, critical thinking and problem-solving skills to steer the platform with a futuristic vision and innovation. You will quickly establish rapport, credibility, trust and respect throughout the organization at all levels, and be viewed as a team player. This leader partners closely with product management, product development, internal partner platforms, data engineering, compliance and site reliability leaders across Intuit.
Our group is a fast-paced team focused on delivering cutting-edge capabilities with high rigor on quality, operational excellence and having fun while doing it. This is an exciting role if you are highly motivated and creative problem solver with a passion for innovation and looking to have a blend of hands-on as well as engineering management.
What you'll bring
+ Strong educational background with BS / MS in Computer Science or related area. Will consider equivalent work experience
+ 10+ years total experience developing, testing, maintaining and innovating large scale enterprise class web applications and services.
+ 3+ years of experience as an established technical leader of software engineering teams that have successfully delivered customer-driven software products.
+ Demonstrated experience leading core engineering teams, delivering solutions, empowering people, leading change, cultivating product technology visions with innovative solutions, hiring and grooming top talents and fostering effective engineering teams.
+ Possess strong technical skills, have a career history of strong hands-on software engineering and development experience, has tactical and visionary leadership skills to motivate, guide, and earn the respect from a highly talented engineering team.
+ Passion for being at the leading edge of technology with hands-on software development experience (Agile development, SaaS, APIs, services and persistence at scale, platform architecture, operational excellence).
+ Proven ability to act as a technical leader clearly articulating what is important to the project's success and focuses on the critical few and priorities to improve.
+ Adept at articulating the product vision and driving the future roadmap with strong business acumen. Ability to think and act strategically for all stakeholders
+ Experience with Java/J2EE, Spring, Amazon Web Services, Oracle RDS, Containerization, Kubernetes would be a plus.
+ Strong desire for learning and growth with collaborative can do-attitude
+ Excellent team player and ability to lead complex initiatives
+ Strong verbal and written communication skills.
How you will lead
+ Deliver platform capabilities with Engineering and Operational Excellence, leading to outstanding outcomes for customers, employees, and stakeholders
+ Build high performing teams. Lead and nurture a team of high performing engineers with a focus on business delivery and talent growth.
+ Embrace new ideas that produce outstanding results for our customers.
+ Effectively resource plan and forecast deliverables based on product, team, and broader company needs.
+ Help bring out the best ideas from the team by empowering them and leading by example.
+ Create shared vision and build and maintain strong cross-functional relationships / alignment with partners across the business (Development, Product Management, Program Management, Business Analyst, SRE).
+ Work with product management to distill requirements and challenges into technical requirements for the team.
+ Work with non-technical partners to translate complex technical challenges, projects, and outcomes into easily understood, digestible information.
+ Stay aware of industry trends and make technology choices and strategic decisions.
+ Get into the weeds and work with your team leads and architects to drive technical decisions when necessary and is comfortable taking a back seat and facilitating to arrive at the optimal decision.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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Updated March 14, 2024
Updated March 14, 2024